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Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2021-2027
SKU ID : QYR-19330251 | Publishing Date : 13-Oct-2021 | No. of pages : 107
Detailed TOC of Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2021-2027
1 Report Overview1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 On-Premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 Telecom & IT
1.3.3 BFSI
1.3.4 Healthcare & Life Sciences
1.3.5 Government & Public
1.3.6 Retail & Consumer Goods
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Perspective (2016-2027)
2.2 Outsourced Call Centers (Outsourced Contact Centers) Growth Trends by Regions
2.2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Outsourced Call Centers (Outsourced Contact Centers) Historic Market Share by Regions (2016-2021)
2.2.3 Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Regions (2022-2027)
2.3 Outsourced Call Centers (Outsourced Contact Centers) Industry Dynamic
2.3.1 Outsourced Call Centers (Outsourced Contact Centers) Market Trends
2.3.2 Outsourced Call Centers (Outsourced Contact Centers) Market Drivers
2.3.3 Outsourced Call Centers (Outsourced Contact Centers) Market Challenges
2.3.4 Outsourced Call Centers (Outsourced Contact Centers) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue
3.1.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue (2016-2021)
3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Players (2016-2021)
3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue
3.4 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio
3.4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2020
3.5 Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Area Served
3.6 Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
3.7 Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Type
4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Type (2016-2021)
4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2022-2027)
5 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Application
5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Application (2016-2021)
5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
6.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
6.2.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
6.2.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
6.2.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
6.3.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
6.3.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
6.3.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
6.4 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
6.4.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
6.4.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
7.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
7.2.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
7.2.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
7.2.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
7.3.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
7.3.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
7.3.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
7.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
7.4.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
7.4.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
8.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
8.2.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
8.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
8.3.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
8.4 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region
8.4.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
9.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
9.2.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
9.2.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
9.2.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
9.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
9.3.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
9.3.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
9.3.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
9.4 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
9.4.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
9.4.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
10.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
10.2.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
10.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
10.3.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
10.4 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
10.4.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Teleperformance
11.1.1 Teleperformance Company Details
11.1.2 Teleperformance Business Overview
11.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.1.4 Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.1.5 Teleperformance Recent Development
11.2 Concentrix (Convergys)
11.2.1 Concentrix (Convergys) Company Details
11.2.2 Concentrix (Convergys) Business Overview
11.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.2.4 Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.2.5 Concentrix (Convergys) Recent Development
11.3 Alorica
11.3.1 Alorica Company Details
11.3.2 Alorica Business Overview
11.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.3.4 Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.3.5 Alorica Recent Development
11.4 Atento
11.4.1 Atento Company Details
11.4.2 Atento Business Overview
11.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.4.4 Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.4.5 Atento Recent Development
11.5 Acticall (Sitel)
11.5.1 Acticall (Sitel) Company Details
11.5.2 Acticall (Sitel) Business Overview
11.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.5.4 Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.5.5 Acticall (Sitel) Recent Development
11.6 Arvato
11.6.1 Arvato Company Details
11.6.2 Arvato Business Overview
11.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.6.4 Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.6.5 Arvato Recent Development
11.7 Sykes Enterprises
11.7.1 Sykes Enterprises Company Details
11.7.2 Sykes Enterprises Business Overview
11.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.7.4 Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.7.5 Sykes Enterprises Recent Development
11.8 TeleTech
11.8.1 TeleTech Company Details
11.8.2 TeleTech Business Overview
11.8.3 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.8.4 TeleTech Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.8.5 TeleTech Recent Development
11.9 Transcom
11.9.1 Transcom Company Details
11.9.2 Transcom Business Overview
11.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.9.4 Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.9.5 Transcom Recent Development
11.10 Serco
11.10.1 Serco Company Details
11.10.2 Serco Business Overview
11.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.10.4 Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.10.5 Serco Recent Development
11.11 HKT Teleservices
11.11.1 HKT Teleservices Company Details
11.11.2 HKT Teleservices Business Overview
11.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.11.4 HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.11.5 HKT Teleservices Recent Development
11.12 Comdata
11.12.1 Comdata Company Details
11.12.2 Comdata Business Overview
11.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.12.4 Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.12.5 Comdata Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Figures, Tables and Charts Available in Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2021-2027
List of TablesTable 1. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of On-Premise
Table 3. Key Players of Cloud-based
Table 4. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 5. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions (2016-2021) & (US$ Million)
Table 7. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions (2016-2021)
Table 8. Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 9. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions (2022-2027)
Table 10. Outsourced Call Centers (Outsourced Contact Centers) Market Trends
Table 11. Outsourced Call Centers (Outsourced Contact Centers) Market Drivers
Table 12. Outsourced Call Centers (Outsourced Contact Centers) Market Challenges
Table 13. Outsourced Call Centers (Outsourced Contact Centers) Market Restraints
Table 14. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue by Players (2016-2021) & (US$ Million)
Table 15. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Players (2016-2021)
Table 16. Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Outsourced Call Centers (Outsourced Contact Centers) as of 2020)
Table 17. Ranking of Global Top Outsourced Call Centers (Outsourced Contact Centers) Companies by Revenue (US$ Million) in 2020
Table 18. Global 5 Largest Players Market Share by Outsourced Call Centers (Outsourced Contact Centers) Revenue (CR5 and HHI) & (2016-2021)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
Table 21. Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million)
Table 24. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2016-2021)
Table 25. Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 26. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 27. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Share by Application (2016-2021) & (US$ Million)
Table 28. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Application (2016-2021)
Table 29. Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 30. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 31. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million)
Table 32. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) & (US$ Million)
Table 33. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) (US$ Million)
Table 34. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) & (US$ Million)
Table 35. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) & (US$ Million)
Table 36. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) & (US$ Million)
Table 37. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million)
Table 38. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) & (US$ Million)
Table 39. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) (US$ Million)
Table 40. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) & (US$ Million)
Table 41. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) & (US$ Million)
Table 42. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) & (US$ Million)
Table 43. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million)
Table 44. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) & (US$ Million)
Table 45. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) (US$ Million)
Table 46. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) & (US$ Million)
Table 47. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2016-2021) & (US$ Million)
Table 48. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2022-2027) & (US$ Million)
Table 49. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million)
Table 50. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) & (US$ Million)
Table 51. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) (US$ Million)
Table 52. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) & (US$ Million)
Table 53. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) & (US$ Million)
Table 54. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) & (US$ Million)
Table 55. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million)
Table 56. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) & (US$ Million)
Table 57. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) (US$ Million)
Table 58. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) & (US$ Million)
Table 59. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) & (US$ Million)
Table 60. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) & (US$ Million)
Table 61. Teleperformance Company Details
Table 62. Teleperformance Business Overview
Table 63. Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Product
Table 64. Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 65. Teleperformance Recent Development
Table 66. Concentrix (Convergys) Company Details
Table 67. Concentrix (Convergys) Business Overview
Table 68. Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Product
Table 69. Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 70. Concentrix (Convergys) Recent Development
Table 71. Alorica Company Details
Table 72. Alorica Business Overview
Table 73. Alorica Outsourced Call Centers (Outsourced Contact Centers) Product
Table 74. Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 75. Alorica Recent Development
Table 76. Atento Company Details
Table 77. Atento Business Overview
Table 78. Atento Outsourced Call Centers (Outsourced Contact Centers) Product
Table 79. Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 80. Atento Recent Development
Table 81. Acticall (Sitel) Company Details
Table 82. Acticall (Sitel) Business Overview
Table 83. Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Product
Table 84. Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 85. Acticall (Sitel) Recent Development
Table 86. Arvato Company Details
Table 87. Arvato Business Overview
Table 88. Arvato Outsourced Call Centers (Outsourced Contact Centers) Product
Table 89. Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 90. Arvato Recent Development
Table 91. Sykes Enterprises Company Details
Table 92. Sykes Enterprises Business Overview
Table 93. Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Product
Table 94. Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 95. Sykes Enterprises Recent Development
Table 96. TeleTech Company Details
Table 97. TeleTech Business Overview
Table 98. TeleTech Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 99. TeleTech Recent Development
Table 100. Transcom Company Details
Table 101. Transcom Business Overview
Table 102. Transcom Outsourced Call Centers (Outsourced Contact Centers) Product
Table 103. Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 104. Transcom Recent Development
Table 105. Serco Company Details
Table 106. Serco Business Overview
Table 107. Serco Outsourced Call Centers (Outsourced Contact Centers) Product
Table 108. Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 109. Serco Recent Development
Table 110. HKT Teleservices Company Details
Table 111. HKT Teleservices Business Overview
Table 112. HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Product
Table 113. HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 114. HKT Teleservices Recent Development
Table 115. Comdata Company Details
Table 116. Comdata Business Overview
Table 117. Comdata Outsourced Call Centers (Outsourced Contact Centers) Product
Table 118. Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million)
Table 119. Comdata Recent Development
Table 120. Research Programs/Design for This Report
Table 121. Key Data Information from Secondary Sources
Table 122. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type: 2020 VS 2027
Figure 2. On-Premise Features
Figure 3. Cloud-based Features
Figure 4. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2020 VS 2027
Figure 5. Telecom & IT Case Studies
Figure 6. BFSI Case Studies
Figure 7. Healthcare & Life Sciences Case Studies
Figure 8. Government & Public Case Studies
Figure 9. Retail & Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Outsourced Call Centers (Outsourced Contact Centers) Report Years Considered
Figure 12. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 13. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 14. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions: 2020 VS 2027
Figure 15. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions (2022-2027)
Figure 16. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Players in 2020
Figure 17. Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Outsourced Call Centers (Outsourced Contact Centers) as of 2020
Figure 18. The Top 10 and 5 Players Market Share by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2020
Figure 19. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2016-2021)
Figure 20. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2022-2027)
Figure 21. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 22. North America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2016-2027)
Figure 23. North America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2016-2027)
Figure 24. North America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Country (2016-2027)
Figure 25. United States Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 26. Canada Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 27. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2016-2027)
Figure 29. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2016-2027)
Figure 30. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Share by Country (2016-2027)
Figure 31. Germany Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 32. France Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. U.K. Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. Italy Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. Russia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. Nordic Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2016-2027)
Figure 39. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2016-2027)
Figure 40. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Share by Region (2016-2027)
Figure 41. China Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 42. Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. South Korea Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. India Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. Australia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2016-2027)
Figure 49. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2016-2027)
Figure 50. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Country (2016-2027)
Figure 51. Mexico Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 52. Brazil Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 53. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2016-2027)
Figure 55. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2016-2027)
Figure 56. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Share by Country (2016-2027)
Figure 57. Turkey Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 58. Saudi Arabia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 59. UAE Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 60. Teleperformance Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 61. Concentrix (Convergys) Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 62. Alorica Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 63. Atento Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 64. Acticall (Sitel) Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 65. Arvato Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 66. Sykes Enterprises Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 67. TeleTech Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 68. Transcom Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 69. Serco Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 70. HKT Teleservices Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 71. Comdata Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
Figure 72. Bottom-up and Top-down Approaches for This Report
Figure 73. Data Triangulation
Figure 74. Key Executives Interviewed
Keyplayers in Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2021-2027
TeleperformanceConcentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech
Transcom
Serco
HKT Teleservices
Comdata
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