Detailed TOC of Global Call Center Outsourcings Market Size, Status and Forecast 2022
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Outsourcings Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Inbound Call Services
1.2.3 Outbound Call Services
1.2.4 Others
1.3 Market by Application
1.3.1 Global Call Center Outsourcings Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Call Center Outsourcings Market Perspective (2016-2027)
2.2 Call Center Outsourcings Growth Trends by Regions
2.2.1 Call Center Outsourcings Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Call Center Outsourcings Historic Market Share by Regions (2016-2021)
2.2.3 Call Center Outsourcings Forecasted Market Size by Regions (2022-2027)
2.3 Call Center Outsourcings Industry Dynamic
2.3.1 Call Center Outsourcings Market Trends
2.3.2 Call Center Outsourcings Market Drivers
2.3.3 Call Center Outsourcings Market Challenges
2.3.4 Call Center Outsourcings Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Center Outsourcings Players by Revenue
3.1.1 Global Top Call Center Outsourcings Players by Revenue (2016-2021)
3.1.2 Global Call Center Outsourcings Revenue Market Share by Players (2016-2021)
3.2 Global Call Center Outsourcings Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Call Center Outsourcings Revenue
3.4 Global Call Center Outsourcings Market Concentration Ratio
3.4.1 Global Call Center Outsourcings Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Outsourcings Revenue in 2020
3.5 Call Center Outsourcings Key Players Head office and Area Served
3.6 Key Players Call Center Outsourcings Product Solution and Service
3.7 Date of Enter into Call Center Outsourcings Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Outsourcings Breakdown Data by Type
4.1 Global Call Center Outsourcings Historic Market Size by Type (2016-2021)
4.2 Global Call Center Outsourcings Forecasted Market Size by Type (2022-2027)
5 Call Center Outsourcings Breakdown Data by Application
5.1 Global Call Center Outsourcings Historic Market Size by Application (2016-2021)
5.2 Global Call Center Outsourcings Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Call Center Outsourcings Market Size (2016-2027)
6.2 North America Call Center Outsourcings Market Size by Type
6.2.1 North America Call Center Outsourcings Market Size by Type (2016-2021)
6.2.2 North America Call Center Outsourcings Market Size by Type (2022-2027)
6.2.3 North America Call Center Outsourcings Market Size by Type (2016-2027)
6.3 North America Call Center Outsourcings Market Size by Application
6.3.1 North America Call Center Outsourcings Market Size by Application (2016-2021)
6.3.2 North America Call Center Outsourcings Market Size by Application (2022-2027)
6.3.3 North America Call Center Outsourcings Market Size by Application (2016-2027)
6.4 North America Call Center Outsourcings Market Size by Country
6.4.1 North America Call Center Outsourcings Market Size by Country (2016-2021)
6.4.2 North America Call Center Outsourcings Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Call Center Outsourcings Market Size (2016-2027)
7.2 Europe Call Center Outsourcings Market Size by Type
7.2.1 Europe Call Center Outsourcings Market Size by Type (2016-2021)
7.2.2 Europe Call Center Outsourcings Market Size by Type (2022-2027)
7.2.3 Europe Call Center Outsourcings Market Size by Type (2016-2027)
7.3 Europe Call Center Outsourcings Market Size by Application
7.3.1 Europe Call Center Outsourcings Market Size by Application (2016-2021)
7.3.2 Europe Call Center Outsourcings Market Size by Application (2022-2027)
7.3.3 Europe Call Center Outsourcings Market Size by Application (2016-2027)
7.4 Europe Call Center Outsourcings Market Size by Country
7.4.1 Europe Call Center Outsourcings Market Size by Country (2016-2021)
7.4.2 Europe Call Center Outsourcings Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Call Center Outsourcings Market Size (2016-2027)
8.2 Asia-Pacific Call Center Outsourcings Market Size by Type
8.2.1 Asia-Pacific Call Center Outsourcings Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Call Center Outsourcings Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Call Center Outsourcings Market Size by Type (2016-2027)
8.3 Asia-Pacific Call Center Outsourcings Market Size by Application
8.3.1 Asia-Pacific Call Center Outsourcings Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Call Center Outsourcings Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Call Center Outsourcings Market Size by Application (2016-2027)
8.4 Asia-Pacific Call Center Outsourcings Market Size by Region
8.4.1 Asia-Pacific Call Center Outsourcings Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Call Center Outsourcings Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Call Center Outsourcings Market Size (2016-2027)
9.2 Latin America Call Center Outsourcings Market Size by Type
9.2.1 Latin America Call Center Outsourcings Market Size by Type (2016-2021)
9.2.2 Latin America Call Center Outsourcings Market Size by Type (2022-2027)
9.2.3 Latin America Call Center Outsourcings Market Size by Type (2016-2027)
9.3 Latin America Call Center Outsourcings Market Size by Application
9.3.1 Latin America Call Center Outsourcings Market Size by Application (2016-2021)
9.3.2 Latin America Call Center Outsourcings Market Size by Application (2022-2027)
9.3.3 Latin America Call Center Outsourcings Market Size by Application (2016-2027)
9.4 Latin America Call Center Outsourcings Market Size by Country
9.4.1 Latin America Call Center Outsourcings Market Size by Country (2016-2021)
9.4.2 Latin America Call Center Outsourcings Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Center Outsourcings Market Size (2016-2027)
10.2 Middle East & Africa Call Center Outsourcings Market Size by Type
10.2.1 Middle East & Africa Call Center Outsourcings Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Call Center Outsourcings Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Call Center Outsourcings Market Size by Type (2016-2027)
10.3 Middle East & Africa Call Center Outsourcings Market Size by Application
10.3.1 Middle East & Africa Call Center Outsourcings Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Call Center Outsourcings Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Call Center Outsourcings Market Size by Application (2016-2027)
10.4 Middle East & Africa Call Center Outsourcings Market Size by Country
10.4.1 Middle East & Africa Call Center Outsourcings Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Call Center Outsourcings Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Aditya Birla Minacs
11.1.1 Aditya Birla Minacs Company Details
11.1.2 Aditya Birla Minacs Business Overview
11.1.3 Aditya Birla Minacs Call Center Outsourcings Introduction
11.1.4 Aditya Birla Minacs Revenue in Call Center Outsourcings Business (2016-2021)
11.1.5 Aditya Birla Minacs Recent Development
11.2 Atento
11.2.1 Atento Company Details
11.2.2 Atento Business Overview
11.2.3 Atento Call Center Outsourcings Introduction
11.2.4 Atento Revenue in Call Center Outsourcings Business (2016-2021)
11.2.5 Atento Recent Development
11.3 Concentrix
11.3.1 Concentrix Company Details
11.3.2 Concentrix Business Overview
11.3.3 Concentrix Call Center Outsourcings Introduction
11.3.4 Concentrix Revenue in Call Center Outsourcings Business (2016-2021)
11.3.5 Concentrix Recent Development
11.4 Conduent
11.4.1 Conduent Company Details
11.4.2 Conduent Business Overview
11.4.3 Conduent Call Center Outsourcings Introduction
11.4.4 Conduent Revenue in Call Center Outsourcings Business (2016-2021)
11.4.5 Conduent Recent Development
11.5 Convergys Corporation
11.5.1 Convergys Corporation Company Details
11.5.2 Convergys Corporation Business Overview
11.5.3 Convergys Corporation Call Center Outsourcings Introduction
11.5.4 Convergys Corporation Revenue in Call Center Outsourcings Business (2016-2021)
11.5.5 Convergys Corporation Recent Development
11.6 Datacom Group
11.6.1 Datacom Group Company Details
11.6.2 Datacom Group Business Overview
11.6.3 Datacom Group Call Center Outsourcings Introduction
11.6.4 Datacom Group Revenue in Call Center Outsourcings Business (2016-2021)
11.6.5 Datacom Group Recent Development
11.7 DialAmerica
11.7.1 DialAmerica Company Details
11.7.2 DialAmerica Business Overview
11.7.3 DialAmerica Call Center Outsourcings Introduction
11.7.4 DialAmerica Revenue in Call Center Outsourcings Business (2016-2021)
11.7.5 DialAmerica Recent Development
11.8 Firstsource
11.8.1 Firstsource Company Details
11.8.2 Firstsource Business Overview
11.8.3 Firstsource Call Center Outsourcings Introduction
11.8.4 Firstsource Revenue in Call Center Outsourcings Business (2016-2021)
11.8.5 Firstsource Recent Development
11.9 Focus Services
11.9.1 Focus Services Company Details
11.9.2 Focus Services Business Overview
11.9.3 Focus Services Call Center Outsourcings Introduction
11.9.4 Focus Services Revenue in Call Center Outsourcings Business (2016-2021)
11.9.5 Focus Services Recent Development
11.10 Genpact
11.10.1 Genpact Company Details
11.10.2 Genpact Business Overview
11.10.3 Genpact Call Center Outsourcings Introduction
11.10.4 Genpact Revenue in Call Center Outsourcings Business (2016-2021)
11.10.5 Genpact Recent Development
11.11 InfoCision Management Corporation
11.11.1 InfoCision Management Corporation Company Details
11.11.2 InfoCision Management Corporation Business Overview
11.11.3 InfoCision Management Corporation Call Center Outsourcings Introduction
11.11.4 InfoCision Management Corporation Revenue in Call Center Outsourcings Business (2016-2021)
11.11.5 InfoCision Management Corporation Recent Development
11.12 Inktel Direct
11.12.1 Inktel Direct Company Details
11.12.2 Inktel Direct Business Overview
11.12.3 Inktel Direct Call Center Outsourcings Introduction
11.12.4 Inktel Direct Revenue in Call Center Outsourcings Business (2016-2021)
11.12.5 Inktel Direct Recent Development
11.13 iQor
11.13.1 iQor Company Details
11.13.2 iQor Business Overview
11.13.3 iQor Call Center Outsourcings Introduction
11.13.4 iQor Revenue in Call Center Outsourcings Business (2016-2021)
11.13.5 iQor Recent Development
11.14 NCO Group
11.14.1 NCO Group Company Details
11.14.2 NCO Group Business Overview
11.14.3 NCO Group Call Center Outsourcings Introduction
11.14.4 NCO Group Revenue in Call Center Outsourcings Business (2016-2021)
11.14.5 NCO Group Recent Development
11.15 One World Direct
11.15.1 One World Direct Company Details
11.15.2 One World Direct Business Overview
11.15.3 One World Direct Call Center Outsourcings Introduction
11.15.4 One World Direct Revenue in Call Center Outsourcings Business (2016-2021)
11.15.5 One World Direct Recent Development
11.16 Qualfon
11.16.1 Qualfon Company Details
11.16.2 Qualfon Business Overview
11.16.3 Qualfon Call Center Outsourcings Introduction
11.16.4 Qualfon Revenue in Call Center Outsourcings Business (2016-2021)
11.16.5 Qualfon Recent Development
11.17 Sitel
11.17.1 Sitel Company Details
11.17.2 Sitel Business Overview
11.17.3 Sitel Call Center Outsourcings Introduction
11.17.4 Sitel Revenue in Call Center Outsourcings Business (2016-2021)
11.17.5 Sitel Recent Development
11.18 Sykes Enterprises
11.18.1 Sykes Enterprises Company Details
11.18.2 Sykes Enterprises Business Overview
11.18.3 Sykes Enterprises Call Center Outsourcings Introduction
11.18.4 Sykes Enterprises Revenue in Call Center Outsourcings Business (2016-2021)
11.18.5 Sykes Enterprises Recent Development
11.19 SupportSave
11.19.1 SupportSave Company Details
11.19.2 SupportSave Business Overview
11.19.3 SupportSave Call Center Outsourcings Introduction
11.19.4 SupportSave Revenue in Call Center Outsourcings Business (2016-2021)
11.19.5 SupportSave Recent Development
11.20 Tech Mahindra
11.20.1 Tech Mahindra Company Details
11.20.2 Tech Mahindra Business Overview
11.20.3 Tech Mahindra Call Center Outsourcings Introduction
11.20.4 Tech Mahindra Revenue in Call Center Outsourcings Business (2016-2021)
11.20.5 Tech Mahindra Recent Development
11.21 Teleperformance
11.21.1 Teleperformance Company Details
11.21.2 Teleperformance Business Overview
11.21.3 Teleperformance Call Center Outsourcings Introduction
11.21.4 Teleperformance Revenue in Call Center Outsourcings Business (2016-2021)
11.21.5 Teleperformance Recent Development
11.22 Televerde
11.22.1 Televerde Company Details
11.22.2 Televerde Business Overview
11.22.3 Televerde Call Center Outsourcings Introduction
11.22.4 Televerde Revenue in Call Center Outsourcings Business (2016-2021)
11.22.5 Televerde Recent Development
11.23 TeleTech
11.23.1 TeleTech Company Details
11.23.2 TeleTech Business Overview
11.23.3 TeleTech Call Center Outsourcings Introduction
11.23.4 TeleTech Revenue in Call Center Outsourcings Business (2016-2021)
11.23.5 TeleTech Recent Development
11.24 TELUS International
11.24.1 TELUS International Company Details
11.24.2 TELUS International Business Overview
11.24.3 TELUS International Call Center Outsourcings Introduction
11.24.4 TELUS International Revenue in Call Center Outsourcings Business (2016-2021)
11.24.5 TELUS International Recent Development
11.25 Transcom WorldWide
11.25.1 Transcom WorldWide Company Details
11.25.2 Transcom WorldWide Business Overview
11.25.3 Transcom WorldWide Call Center Outsourcings Introduction
11.25.4 Transcom WorldWide Revenue in Call Center Outsourcings Business (2016-2021)
11.25.5 Transcom WorldWide Recent Development
11.26 Ubiquity Global Services
11.26.1 Ubiquity Global Services Company Details
11.26.2 Ubiquity Global Services Business Overview
11.26.3 Ubiquity Global Services Call Center Outsourcings Introduction
11.26.4 Ubiquity Global Services Revenue in Call Center Outsourcings Business (2016-2021)
11.26.5 Ubiquity Global Services Recent Development
11.27 United Nearshore Operations
11.27.1 United Nearshore Operations Company Details
11.27.2 United Nearshore Operations Business Overview
11.27.3 United Nearshore Operations Call Center Outsourcings Introduction
11.27.4 United Nearshore Operations Revenue in Call Center Outsourcings Business (2016-2021)
11.27.5 United Nearshore Operations Recent Development
11.28 WNS Global Services
11.28.1 WNS Global Services Company Details
11.28.2 WNS Global Services Business Overview
11.28.3 WNS Global Services Call Center Outsourcings Introduction
11.28.4 WNS Global Services Revenue in Call Center Outsourcings Business (2016-2021)
11.28.5 WNS Global Services Recent Development
11.29 Webhelp
11.29.1 Webhelp Company Details
11.29.2 Webhelp Business Overview
11.29.3 Webhelp Call Center Outsourcings Introduction
11.29.4 Webhelp Revenue in Call Center Outsourcings Business (2016-2021)
11.29.5 Webhelp Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Figures, Tables and Charts Available in Global Call Center Outsourcings Market Size, Status and Forecast 2022
List of Tables
Table 1. Global Call Center Outsourcings Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Inbound Call Services
Table 3. Key Players of Outbound Call Services
Table 4. Key Players of Others
Table 5. Global Call Center Outsourcings Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Call Center Outsourcings Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 7. Global Call Center Outsourcings Market Size by Regions (2016-2021) & (US$ Million)
Table 8. Global Call Center Outsourcings Market Share by Regions (2016-2021)
Table 9. Global Call Center Outsourcings Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 10. Global Call Center Outsourcings Market Share by Regions (2022-2027)
Table 11. Call Center Outsourcings Market Trends
Table 12. Call Center Outsourcings Market Drivers
Table 13. Call Center Outsourcings Market Challenges
Table 14. Call Center Outsourcings Market Restraints
Table 15. Global Call Center Outsourcings Revenue by Players (2016-2021) & (US$ Million)
Table 16. Global Call Center Outsourcings Market Share by Players (2016-2021)
Table 17. Global Top Call Center Outsourcings Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Outsourcings as of 2020)
Table 18. Ranking of Global Top Call Center Outsourcings Companies by Revenue (US$ Million) in 2020
Table 19. Global 5 Largest Players Market Share by Call Center Outsourcings Revenue (CR5 and HHI) & (2016-2021)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Call Center Outsourcings Product Solution and Service
Table 22. Date of Enter into Call Center Outsourcings Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million)
Table 25. Global Call Center Outsourcings Revenue Market Share by Type (2016-2021)
Table 26. Global Call Center Outsourcings Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 27. Global Call Center Outsourcings Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 28. Global Call Center Outsourcings Market Size Share by Application (2016-2021) & (US$ Million)
Table 29. Global Call Center Outsourcings Revenue Market Share by Application (2016-2021)
Table 30. Global Call Center Outsourcings Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 31. Global Call Center Outsourcings Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 32. North America Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million)
Table 33. North America Call Center Outsourcings Market Size by Type (2022-2027) & (US$ Million)
Table 34. North America Call Center Outsourcings Market Size by Application (2016-2021) (US$ Million)
Table 35. North America Call Center Outsourcings Market Size by Application (2022-2027) & (US$ Million)
Table 36. North America Call Center Outsourcings Market Size by Country (2016-2021) & (US$ Million)
Table 37. North America Call Center Outsourcings Market Size by Country (2022-2027) & (US$ Million)
Table 38. Europe Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million)
Table 39. Europe Call Center Outsourcings Market Size by Type (2022-2027) & (US$ Million)
Table 40. Europe Call Center Outsourcings Market Size by Application (2016-2021) (US$ Million)
Table 41. Europe Call Center Outsourcings Market Size by Application (2022-2027) & (US$ Million)
Table 42. Europe Call Center Outsourcings Market Size by Country (2016-2021) & (US$ Million)
Table 43. Europe Call Center Outsourcings Market Size by Country (2022-2027) & (US$ Million)
Table 44. Asia-Pacific Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million)
Table 45. Asia-Pacific Call Center Outsourcings Market Size by Type (2022-2027) & (US$ Million)
Table 46. Asia-Pacific Call Center Outsourcings Market Size by Application (2016-2021) (US$ Million)
Table 47. Asia-Pacific Call Center Outsourcings Market Size by Application (2022-2027) & (US$ Million)
Table 48. Asia-Pacific Call Center Outsourcings Market Size by Region (2016-2021) & (US$ Million)
Table 49. Asia-Pacific Call Center Outsourcings Market Size by Region (2022-2027) & (US$ Million)
Table 50. Latin America Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million)
Table 51. Latin America Call Center Outsourcings Market Size by Type (2022-2027) & (US$ Million)
Table 52. Latin America Call Center Outsourcings Market Size by Application (2016-2021) (US$ Million)
Table 53. Latin America Call Center Outsourcings Market Size by Application (2022-2027) & (US$ Million)
Table 54. Latin America Call Center Outsourcings Market Size by Country (2016-2021) & (US$ Million)
Table 55. Latin America Call Center Outsourcings Market Size by Country (2022-2027) & (US$ Million)
Table 56. Middle East & Africa Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million)
Table 57. Middle East & Africa Call Center Outsourcings Market Size by Type (2022-2027) & (US$ Million)
Table 58. Middle East & Africa Call Center Outsourcings Market Size by Application (2016-2021) (US$ Million)
Table 59. Middle East & Africa Call Center Outsourcings Market Size by Application (2022-2027) & (US$ Million)
Table 60. Middle East & Africa Call Center Outsourcings Market Size by Country (2016-2021) & (US$ Million)
Table 61. Middle East & Africa Call Center Outsourcings Market Size by Country (2022-2027) & (US$ Million)
Table 62. Aditya Birla Minacs Company Details
Table 63. Aditya Birla Minacs Business Overview
Table 64. Aditya Birla Minacs Call Center Outsourcings Product
Table 65. Aditya Birla Minacs Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 66. Aditya Birla Minacs Recent Development
Table 67. Atento Company Details
Table 68. Atento Business Overview
Table 69. Atento Call Center Outsourcings Product
Table 70. Atento Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 71. Atento Recent Development
Table 72. Concentrix Company Details
Table 73. Concentrix Business Overview
Table 74. Concentrix Call Center Outsourcings Product
Table 75. Concentrix Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 76. Concentrix Recent Development
Table 77. Conduent Company Details
Table 78. Conduent Business Overview
Table 79. Conduent Call Center Outsourcings Product
Table 80. Conduent Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 81. Conduent Recent Development
Table 82. Convergys Corporation Company Details
Table 83. Convergys Corporation Business Overview
Table 84. Convergys Corporation Call Center Outsourcings Product
Table 85. Convergys Corporation Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 86. Convergys Corporation Recent Development
Table 87. Datacom Group Company Details
Table 88. Datacom Group Business Overview
Table 89. Datacom Group Call Center Outsourcings Product
Table 90. Datacom Group Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 91. Datacom Group Recent Development
Table 92. DialAmerica Company Details
Table 93. DialAmerica Business Overview
Table 94. DialAmerica Call Center Outsourcings Product
Table 95. DialAmerica Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 96. DialAmerica Recent Development
Table 97. Firstsource Company Details
Table 98. Firstsource Business Overview
Table 99. Firstsource Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 100. Firstsource Recent Development
Table 101. Focus Services Company Details
Table 102. Focus Services Business Overview
Table 103. Focus Services Call Center Outsourcings Product
Table 104. Focus Services Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 105. Focus Services Recent Development
Table 106. Genpact Company Details
Table 107. Genpact Business Overview
Table 108. Genpact Call Center Outsourcings Product
Table 109. Genpact Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 110. Genpact Recent Development
Table 111. InfoCision Management Corporation Company Details
Table 112. InfoCision Management Corporation Business Overview
Table 113. InfoCision Management Corporation Call Center Outsourcings Product
Table 114. InfoCision Management Corporation Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 115. InfoCision Management Corporation Recent Development
Table 116. Inktel Direct Company Details
Table 117. Inktel Direct Business Overview
Table 118. Inktel Direct Call Center Outsourcings Product
Table 119. Inktel Direct Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 120. Inktel Direct Recent Development
Table 121. iQor Company Details
Table 122. iQor Business Overview
Table 123. iQor Call Center Outsourcings Product
Table 124. iQor Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 125. iQor Recent Development
Table 126. NCO Group Company Details
Table 127. NCO Group Business Overview
Table 128. NCO Group Call Center Outsourcings Product
Table 129. NCO Group Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 130. NCO Group Recent Development
Table 131. One World Direct Company Details
Table 132. One World Direct Business Overview
Table 133. One World Direct Call Center Outsourcings Product
Table 134. One World Direct Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 135. One World Direct Recent Development
Table 136. Qualfon Company Details
Table 137. Qualfon Business Overview
Table 138. Qualfon Call Center Outsourcings Product
Table 139. Qualfon Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 140. Qualfon Recent Development
Table 141. Sitel Company Details
Table 142. Sitel Business Overview
Table 143. Sitel Call Center Outsourcings Product
Table 144. Sitel Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 145. Sitel Recent Development
Table 146. Sykes Enterprises Company Details
Table 147. Sykes Enterprises Business Overview
Table 148. Sykes Enterprises Call Center Outsourcings Product
Table 149. Sykes Enterprises Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 150. Sykes Enterprises Recent Development
Table 151. SupportSave Company Details
Table 152. SupportSave Business Overview
Table 153. SupportSave Call Center Outsourcings Product
Table 154. SupportSave Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 155. SupportSave Recent Development
Table 156. Tech Mahindra Company Details
Table 157. Tech Mahindra Business Overview
Table 158. Tech Mahindra Call Center Outsourcings Product
Table 159. Tech Mahindra Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 160. Tech Mahindra Recent Development
Table 161. Teleperformance Company Details
Table 162. Teleperformance Business Overview
Table 163. Teleperformance Call Center Outsourcings Product
Table 164. Teleperformance Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 165. Teleperformance Recent Development
Table 166. Televerde Company Details
Table 167. Televerde Business Overview
Table 168. Televerde Call Center Outsourcings Product
Table 169. Televerde Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 170. Televerde Recent Development
Table 171. TeleTech Company Details
Table 172. TeleTech Business Overview
Table 173. TeleTech Call Center Outsourcings Product
Table 174. TeleTech Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 175. TeleTech Recent Development
Table 176. TELUS International Company Details
Table 177. TELUS International Business Overview
Table 178. TELUS International Call Center OutsourcingsProduct
Table 179. TELUS International Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 180. TELUS International Recent Development
Table 181. Transcom WorldWide Company Details
Table 182. Transcom WorldWide Business Overview
Table 183. Transcom WorldWide Call Center Outsourcings Product
Table 184. Transcom WorldWide Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 185. Transcom WorldWide Recent Development
Table 186. Ubiquity Global Services Company Details
Table 187. Ubiquity Global Services Business Overview
Table 188. Ubiquity Global Services Call Center Outsourcings Product
Table 189. Ubiquity Global Services Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 190. Ubiquity Global Services Recent Development
Table 191. United Nearshore Operations Company Details
Table 192. United Nearshore Operations Business Overview
Table 193. United Nearshore Operations Call Center Outsourcings Product
Table 194. United Nearshore Operations Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 195. United Nearshore Operations Recent Development
Table 196. WNS Global Services Company Details
Table 197. WNS Global Services Business Overview
Table 198. WNS Global Services Call Center Outsourcings Product
Table 199. WNS Global Services Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 200. WNS Global Services Recent Development
Table 201. Webhelp Company Details
Table 202. Webhelp Business Overview
Table 203. Webhelp Call Center Outsourcings Product
Table 204. Webhelp Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million)
Table 205. Webhelp Recent Development
Table 206. Research Programs/Design for This Report
Table 207. Key Data Information from Secondary Sources
Table 208. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Call Center Outsourcings Market Share by Type: 2020 VS 2027
Figure 2. Inbound Call Services Features
Figure 3. Outbound Call Services Features
Figure 4. Others Features
Figure 5. Global Call Center Outsourcings Market Share by Application: 2020 VS 2027
Figure 6. BFSI Case Studies
Figure 7. Retail Case Studies
Figure 8. Government Case Studies
Figure 9. IT & Telecommunication Case Studies
Figure 10. Defense Aerospace & Intelligence Case Studies
Figure 11. Others Case Studies
Figure 12. Call Center Outsourcings Report Years Considered
Figure 13. Global Call Center Outsourcings Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 14. Global Call Center Outsourcings Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 15. Global Call Center Outsourcings Market Share by Regions: 2020 VS 2027
Figure 16. Global Call Center Outsourcings Market Share by Regions (2022-2027)
Figure 17. Global Call Center Outsourcings Market Share by Players in 2020
Figure 18. Global Top Call Center Outsourcings Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Outsourcings as of 2020
Figure 19. The Top 10 and 5 Players Market Share by Call Center Outsourcings Revenue in 2020
Figure 20. Global Call Center Outsourcings Revenue Market Share by Type (2016-2021)
Figure 21. Global Call Center Outsourcings Revenue Market Share by Type (2022-2027)
Figure 22. North America Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 23. North America Call Center Outsourcings Market Share by Type (2016-2027)
Figure 24. North America Call Center Outsourcings Market Share by Application (2016-2027)
Figure 25. North America Call Center Outsourcings Market Share by Country (2016-2027)
Figure 26. United States Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 27. Canada Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. Europe Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 29. Europe Call Center Outsourcings Market Share by Type (2016-2027)
Figure 30. Europe Call Center Outsourcings Market Share by Application (2016-2027)
Figure 31. Europe Call Center Outsourcings Market Share by Country (2016-2027)
Figure 32. Germany Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. France Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. U.K. Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. Italy Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. Russia Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Nordic Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Asia-Pacific Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 39. Asia-Pacific Call Center Outsourcings Market Share by Type (2016-2027)
Figure 40. Asia-Pacific Call Center Outsourcings Market Share by Application (2016-2027)
Figure 41. Asia-Pacific Call Center Outsourcings Market Share by Region (2016-2027)
Figure 42. China Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. Japan Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. South Korea Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. Southeast Asia Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. India Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Australia Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Latin America Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 49. Latin America Call Center Outsourcings Market Share by Type (2016-2027)
Figure 50. Latin America Call Center Outsourcings Market Share by Application (2016-2027)
Figure 51. Latin America Call Center Outsourcings Market Share by Country (2016-2027)
Figure 52. Mexico Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 53. Brazil Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Middle East & Africa Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 55. Middle East & Africa Call Center Outsourcings Market Share by Type (2016-2027)
Figure 56. Middle East & Africa Call Center Outsourcings Market Share by Application (2016-2027)
Figure 57. Middle East & Africa Call Center Outsourcings Market Share by Country (2016-2027)
Figure 58. Turkey Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 59. Saudi Arabia Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 60. UAE Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 61. Aditya Birla Minacs Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 62. Atento Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 63. Concentrix Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 64. Conduent Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 65. Convergys Corporation Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 66. Datacom Group Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 67. DialAmerica Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 68. Firstsource Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 69. Focus Services Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 70. Genpact Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 71. InfoCision Management Corporation Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 72. Inktel Direct Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 73. iQor Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 74. NCO Group Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 75. One World Direct Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 76. Qualfon Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 77. Sitel Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 78. Sykes Enterprises Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 79. SupportSave Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 80. Tech Mahindra Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 81. Teleperformance Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 82. Televerde Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 83. TeleTech Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 84. TELUS International Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 85. Transcom WorldWide Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 86. Ubiquity Global Services Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 87. United Nearshore Operations Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 88. WNS Global Services Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 89. Webhelp Revenue Growth Rate in Call Center Outsourcings Business (2016-2021)
Figure 90. Bottom-up and Top-down Approaches for This Report
Figure 91. Data Triangulation
Figure 92. Key Executives Interviewed
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