Pre-order Enquiry
Request Free Sample
Global Customer Engagement Solutions Market Size, Status and Forecast 2022
SKU ID : QYR-19696881 | Publishing Date : 13-Dec-2021 | No. of pages : 126
Detailed TOC of Global Customer Engagement Solutions Market Size, Status and Forecast 2022
1 Report Overview1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Engagement Solutions Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Omnichannel
1.2.3 Workforce Optimization
1.2.4 Robotic Process Automation
1.2.5 Analytics & Reporting
1.3 Market by Application
1.3.1 Global Customer Engagement Solutions Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 BFSI
1.3.3 Consumer Goods & Retail
1.3.4 Telecommunication
1.3.5 Healthcare & Life Sciences
1.3.6 Automotive & Transportation
1.3.7 Media & Entertainment
1.3.8 Travel & Hospitality
1.3.9 Manufacturing
1.3.10 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Engagement Solutions Market Perspective (2016-2027)
2.2 Customer Engagement Solutions Growth Trends by Regions
2.2.1 Customer Engagement Solutions Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Customer Engagement Solutions Historic Market Share by Regions (2016-2021)
2.2.3 Customer Engagement Solutions Forecasted Market Size by Regions (2022-2027)
2.3 Customer Engagement Solutions Industry Dynamic
2.3.1 Customer Engagement Solutions Market Trends
2.3.2 Customer Engagement Solutions Market Drivers
2.3.3 Customer Engagement Solutions Market Challenges
2.3.4 Customer Engagement Solutions Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Engagement Solutions Players by Revenue
3.1.1 Global Top Customer Engagement Solutions Players by Revenue (2016-2021)
3.1.2 Global Customer Engagement Solutions Revenue Market Share by Players (2016-2021)
3.2 Global Customer Engagement Solutions Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Customer Engagement Solutions Revenue
3.4 Global Customer Engagement Solutions Market Concentration Ratio
3.4.1 Global Customer Engagement Solutions Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Solutions Revenue in 2020
3.5 Customer Engagement Solutions Key Players Head office and Area Served
3.6 Key Players Customer Engagement Solutions Product Solution and Service
3.7 Date of Enter into Customer Engagement Solutions Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Engagement Solutions Breakdown Data by Type
4.1 Global Customer Engagement Solutions Historic Market Size by Type (2016-2021)
4.2 Global Customer Engagement Solutions Forecasted Market Size by Type (2022-2027)
5 Customer Engagement Solutions Breakdown Data by Application
5.1 Global Customer Engagement Solutions Historic Market Size by Application (2016-2021)
5.2 Global Customer Engagement Solutions Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Customer Engagement Solutions Market Size (2016-2027)
6.2 North America Customer Engagement Solutions Market Size by Type
6.2.1 North America Customer Engagement Solutions Market Size by Type (2016-2021)
6.2.2 North America Customer Engagement Solutions Market Size by Type (2022-2027)
6.2.3 North America Customer Engagement Solutions Market Size by Type (2016-2027)
6.3 North America Customer Engagement Solutions Market Size by Application
6.3.1 North America Customer Engagement Solutions Market Size by Application (2016-2021)
6.3.2 North America Customer Engagement Solutions Market Size by Application (2022-2027)
6.3.3 North America Customer Engagement Solutions Market Size by Application (2016-2027)
6.4 North America Customer Engagement Solutions Market Size by Country
6.4.1 North America Customer Engagement Solutions Market Size by Country (2016-2021)
6.4.2 North America Customer Engagement Solutions Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Customer Engagement Solutions Market Size (2016-2027)
7.2 Europe Customer Engagement Solutions Market Size by Type
7.2.1 Europe Customer Engagement Solutions Market Size by Type (2016-2021)
7.2.2 Europe Customer Engagement Solutions Market Size by Type (2022-2027)
7.2.3 Europe Customer Engagement Solutions Market Size by Type (2016-2027)
7.3 Europe Customer Engagement Solutions Market Size by Application
7.3.1 Europe Customer Engagement Solutions Market Size by Application (2016-2021)
7.3.2 Europe Customer Engagement Solutions Market Size by Application (2022-2027)
7.3.3 Europe Customer Engagement Solutions Market Size by Application (2016-2027)
7.4 Europe Customer Engagement Solutions Market Size by Country
7.4.1 Europe Customer Engagement Solutions Market Size by Country (2016-2021)
7.4.2 Europe Customer Engagement Solutions Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Customer Engagement Solutions Market Size (2016-2027)
8.2 Asia-Pacific Customer Engagement Solutions Market Size by Type
8.2.1 Asia-Pacific Customer Engagement Solutions Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Customer Engagement Solutions Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Customer Engagement Solutions Market Size by Type (2016-2027)
8.3 Asia-Pacific Customer Engagement Solutions Market Size by Application
8.3.1 Asia-Pacific Customer Engagement Solutions Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Customer Engagement Solutions Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Customer Engagement Solutions Market Size by Application (2016-2027)
8.4 Asia-Pacific Customer Engagement Solutions Market Size by Region
8.4.1 Asia-Pacific Customer Engagement Solutions Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Customer Engagement Solutions Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Customer Engagement Solutions Market Size (2016-2027)
9.2 Latin America Customer Engagement Solutions Market Size by Type
9.2.1 Latin America Customer Engagement Solutions Market Size by Type (2016-2021)
9.2.2 Latin America Customer Engagement Solutions Market Size by Type (2022-2027)
9.2.3 Latin America Customer Engagement Solutions Market Size by Type (2016-2027)
9.3 Latin America Customer Engagement Solutions Market Size by Application
9.3.1 Latin America Customer Engagement Solutions Market Size by Application (2016-2021)
9.3.2 Latin America Customer Engagement Solutions Market Size by Application (2022-2027)
9.3.3 Latin America Customer Engagement Solutions Market Size by Application (2016-2027)
9.4 Latin America Customer Engagement Solutions Market Size by Country
9.4.1 Latin America Customer Engagement Solutions Market Size by Country (2016-2021)
9.4.2 Latin America Customer Engagement Solutions Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Engagement Solutions Market Size (2016-2027)
10.2 Middle East & Africa Customer Engagement Solutions Market Size by Type
10.2.1 Middle East & Africa Customer Engagement Solutions Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Customer Engagement Solutions Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Customer Engagement Solutions Market Size by Type (2016-2027)
10.3 Middle East & Africa Customer Engagement Solutions Market Size by Application
10.3.1 Middle East & Africa Customer Engagement Solutions Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Customer Engagement Solutions Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Customer Engagement Solutions Market Size by Application (2016-2027)
10.4 Middle East & Africa Customer Engagement Solutions Market Size by Country
10.4.1 Middle East & Africa Customer Engagement Solutions Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Customer Engagement Solutions Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Avaya
11.1.1 Avaya Company Details
11.1.2 Avaya Business Overview
11.1.3 Avaya Customer Engagement Solutions Introduction
11.1.4 Avaya Revenue in Customer Engagement Solutions Business (2016-2021)
11.1.5 Avaya Recent Development
11.2 Aspect Software
11.2.1 Aspect Software Company Details
11.2.2 Aspect Software Business Overview
11.2.3 Aspect Software Customer Engagement Solutions Introduction
11.2.4 Aspect Software Revenue in Customer Engagement Solutions Business (2016-2021)
11.2.5 Aspect Software Recent Development
11.3 Calabrio
11.3.1 Calabrio Company Details
11.3.2 Calabrio Business Overview
11.3.3 Calabrio Customer Engagement Solutions Introduction
11.3.4 Calabrio Revenue in Customer Engagement Solutions Business (2016-2021)
11.3.5 Calabrio Recent Development
11.4 Genesys
11.4.1 Genesys Company Details
11.4.2 Genesys Business Overview
11.4.3 Genesys Customer Engagement Solutions Introduction
11.4.4 Genesys Revenue in Customer Engagement Solutions Business (2016-2021)
11.4.5 Genesys Recent Development
11.5 IBM
11.5.1 IBM Company Details
11.5.2 IBM Business Overview
11.5.3 IBM Customer Engagement Solutions Introduction
11.5.4 IBM Revenue in Customer Engagement Solutions Business (2016-2021)
11.5.5 IBM Recent Development
11.6 Microsoft
11.6.1 Microsoft Company Details
11.6.2 Microsoft Business Overview
11.6.3 Microsoft Customer Engagement Solutions Introduction
11.6.4 Microsoft Revenue in Customer Engagement Solutions Business (2016-2021)
11.6.5 Microsoft Recent Development
11.7 Nice Systems
11.7.1 Nice Systems Company Details
11.7.2 Nice Systems Business Overview
11.7.3 Nice Systems Customer Engagement Solutions Introduction
11.7.4 Nice Systems Revenue in Customer Engagement Solutions Business (2016-2021)
11.7.5 Nice Systems Recent Development
11.8 Nuance Communications
11.8.1 Nuance Communications Company Details
11.8.2 Nuance Communications Business Overview
11.8.3 Nuance Communications Customer Engagement Solutions Introduction
11.8.4 Nuance Communications Revenue in Customer Engagement Solutions Business (2016-2021)
11.8.5 Nuance Communications Recent Development
11.9 Opentext
11.9.1 Opentext Company Details
11.9.2 Opentext Business Overview
11.9.3 Opentext Customer Engagement Solutions Introduction
11.9.4 Opentext Revenue in Customer Engagement Solutions Business (2016-2021)
11.9.5 Opentext Recent Development
11.10 Oracle
11.10.1 Oracle Company Details
11.10.2 Oracle Business Overview
11.10.3 Oracle Customer Engagement Solutions Introduction
11.10.4 Oracle Revenue in Customer Engagement Solutions Business (2016-2021)
11.10.5 Oracle Recent Development
11.11 Pegasystems
11.11.1 Pegasystems Company Details
11.11.2 Pegasystems Business Overview
11.11.3 Pegasystems Customer Engagement Solutions Introduction
11.11.4 Pegasystems Revenue in Customer Engagement Solutions Business (2016-2021)
11.11.5 Pegasystems Recent Development
11.12 Pitney Bowes
11.12.1 Pitney Bowes Company Details
11.12.2 Pitney Bowes Business Overview
11.12.3 Pitney Bowes Customer Engagement Solutions Introduction
11.12.4 Pitney Bowes Revenue in Customer Engagement Solutions Business (2016-2021)
11.12.5 Pitney Bowes Recent Development
11.13 Salesforce
11.13.1 Salesforce Company Details
11.13.2 Salesforce Business Overview
11.13.3 Salesforce Customer Engagement Solutions Introduction
11.13.4 Salesforce Revenue in Customer Engagement Solutions Business (2016-2021)
11.13.5 Salesforce Recent Development
11.14 SAP
11.14.1 SAP Company Details
11.14.2 SAP Business Overview
11.14.3 SAP Customer Engagement Solutions Introduction
11.14.4 SAP Revenue in Customer Engagement Solutions Business (2016-2021)
11.14.5 SAP Recent Development
11.15 Servicenow
11.15.1 Servicenow Company Details
11.15.2 Servicenow Business Overview
11.15.3 Servicenow Customer Engagement Solutions Introduction
11.15.4 Servicenow Revenue in Customer Engagement Solutions Business (2016-2021)
11.15.5 Servicenow Recent Development
11.16 Verint Systems
11.16.1 Verint Systems Company Details
11.16.2 Verint Systems Business Overview
11.16.3 Verint Systems Customer Engagement Solutions Introduction
11.16.4 Verint Systems Revenue in Customer Engagement Solutions Business (2016-2021)
11.16.5 Verint Systems Recent Development
11.17 Zendesk
11.17.1 Zendesk Company Details
11.17.2 Zendesk Business Overview
11.17.3 Zendesk Customer Engagement Solutions Introduction
11.17.4 Zendesk Revenue in Customer Engagement Solutions Business (2016-2021)
11.17.5 Zendesk Recent Development
11.18 Egain Corporation
11.18.1 Egain Corporation Company Details
11.18.2 Egain Corporation Business Overview
11.18.3 Egain Corporation Customer Engagement Solutions Introduction
11.18.4 Egain Corporation Revenue in Customer Engagement Solutions Business (2016-2021)
11.18.5 Egain Corporation Recent Development
11.19 Bpmonline
11.19.1 Bpmonline Company Details
11.19.2 Bpmonline Business Overview
11.19.3 Bpmonline Customer Engagement Solutions Introduction
11.19.4 Bpmonline Revenue in Customer Engagement Solutions Business (2016-2021)
11.19.5 Bpmonline Recent Development
11.20 Crmnext
11.20.1 Crmnext Company Details
11.20.2 Crmnext Business Overview
11.20.3 Crmnext Customer Engagement Solutions Introduction
11.20.4 Crmnext Revenue in Customer Engagement Solutions Business (2016-2021)
11.20.5 Crmnext Recent Development
11.21 Eptica
11.21.1 Eptica Company Details
11.21.2 Eptica Business Overview
11.21.3 Eptica Customer Engagement Solutions Introduction
11.21.4 Eptica Revenue in Customer Engagement Solutions Business (2016-2021)
11.21.5 Eptica Recent Development
11.22 Freshworks
11.22.1 Freshworks Company Details
11.22.2 Freshworks Business Overview
11.22.3 Freshworks Customer Engagement Solutions Introduction
11.22.4 Freshworks Revenue in Customer Engagement Solutions Business (2016-2021)
11.22.5 Freshworks Recent Development
11.23 Ifs-Mplsystems
11.23.1 Ifs-Mplsystems Company Details
11.23.2 Ifs-Mplsystems Business Overview
11.23.3 Ifs-Mplsystems Customer Engagement Solutions Introduction
11.23.4 Ifs-Mplsystems Revenue in Customer Engagement Solutions Business (2016-2021)
11.23.5 Ifs-Mplsystems Recent Development
11.24 Lithium Technologies
11.24.1 Lithium Technologies Company Details
11.24.2 Lithium Technologies Business Overview
11.24.3 Lithium Technologies Customer Engagement Solutions Introduction
11.24.4 Lithium Technologies Revenue in Customer Engagement Solutions Business (2016-2021)
11.24.5 Lithium Technologies Recent Development
11.25 Sugarcrm
11.25.1 Sugarcrm Company Details
11.25.2 Sugarcrm Business Overview
11.25.3 Sugarcrm Customer Engagement Solutions Introduction
11.25.4 Sugarcrm Revenue in Customer Engagement Solutions Business (2016-2021)
11.25.5 Sugarcrm Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Figures, Tables and Charts Available in Global Customer Engagement Solutions Market Size, Status and Forecast 2022
List of TablesTable 1. Global Customer Engagement Solutions Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Omnichannel
Table 3. Key Players of Workforce Optimization
Table 4. Key Players of Robotic Process Automation
Table 5. Key Players of Analytics & Reporting
Table 6. Global Customer Engagement Solutions Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 7. Global Customer Engagement Solutions Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 8. Global Customer Engagement Solutions Market Size by Regions (2016-2021) & (US$ Million)
Table 9. Global Customer Engagement Solutions Market Share by Regions (2016-2021)
Table 10. Global Customer Engagement Solutions Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 11. Global Customer Engagement Solutions Market Share by Regions (2022-2027)
Table 12. Customer Engagement Solutions Market Trends
Table 13. Customer Engagement Solutions Market Drivers
Table 14. Customer Engagement Solutions Market Challenges
Table 15. Customer Engagement Solutions Market Restraints
Table 16. Global Customer Engagement Solutions Revenue by Players (2016-2021) & (US$ Million)
Table 17. Global Customer Engagement Solutions Market Share by Players (2016-2021)
Table 18. Global Top Customer Engagement Solutions Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Solutions as of 2020)
Table 19. Ranking of Global Top Customer Engagement Solutions Companies by Revenue (US$ Million) in 2020
Table 20. Global 5 Largest Players Market Share by Customer Engagement Solutions Revenue (CR5 and HHI) & (2016-2021)
Table 21. Key Players Headquarters and Area Served
Table 22. Key Players Customer Engagement Solutions Product Solution and Service
Table 23. Date of Enter into Customer Engagement Solutions Market
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million)
Table 26. Global Customer Engagement Solutions Revenue Market Share by Type (2016-2021)
Table 27. Global Customer Engagement Solutions Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 28. Global Customer Engagement Solutions Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 29. Global Customer Engagement Solutions Market Size Share by Application (2016-2021) & (US$ Million)
Table 30. Global Customer Engagement Solutions Revenue Market Share by Application (2016-2021)
Table 31. Global Customer Engagement Solutions Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 32. Global Customer Engagement Solutions Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 33. North America Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million)
Table 34. North America Customer Engagement Solutions Market Size by Type (2022-2027) & (US$ Million)
Table 35. North America Customer Engagement Solutions Market Size by Application (2016-2021) (US$ Million)
Table 36. North America Customer Engagement Solutions Market Size by Application (2022-2027) & (US$ Million)
Table 37. North America Customer Engagement Solutions Market Size by Country (2016-2021) & (US$ Million)
Table 38. North America Customer Engagement Solutions Market Size by Country (2022-2027) & (US$ Million)
Table 39. Europe Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million)
Table 40. Europe Customer Engagement Solutions Market Size by Type (2022-2027) & (US$ Million)
Table 41. Europe Customer Engagement Solutions Market Size by Application (2016-2021) (US$ Million)
Table 42. Europe Customer Engagement Solutions Market Size by Application (2022-2027) & (US$ Million)
Table 43. Europe Customer Engagement Solutions Market Size by Country (2016-2021) & (US$ Million)
Table 44. Europe Customer Engagement Solutions Market Size by Country (2022-2027) & (US$ Million)
Table 45. Asia-Pacific Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million)
Table 46. Asia-Pacific Customer Engagement Solutions Market Size by Type (2022-2027) & (US$ Million)
Table 47. Asia-Pacific Customer Engagement Solutions Market Size by Application (2016-2021) (US$ Million)
Table 48. Asia-Pacific Customer Engagement Solutions Market Size by Application (2022-2027) & (US$ Million)
Table 49. Asia-Pacific Customer Engagement Solutions Market Size by Region (2016-2021) & (US$ Million)
Table 50. Asia-Pacific Customer Engagement Solutions Market Size by Region (2022-2027) & (US$ Million)
Table 51. Latin America Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million)
Table 52. Latin America Customer Engagement Solutions Market Size by Type (2022-2027) & (US$ Million)
Table 53. Latin America Customer Engagement Solutions Market Size by Application (2016-2021) (US$ Million)
Table 54. Latin America Customer Engagement Solutions Market Size by Application (2022-2027) & (US$ Million)
Table 55. Latin America Customer Engagement Solutions Market Size by Country (2016-2021) & (US$ Million)
Table 56. Latin America Customer Engagement Solutions Market Size by Country (2022-2027) & (US$ Million)
Table 57. Middle East & Africa Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million)
Table 58. Middle East & Africa Customer Engagement Solutions Market Size by Type (2022-2027) & (US$ Million)
Table 59. Middle East & Africa Customer Engagement Solutions Market Size by Application (2016-2021) (US$ Million)
Table 60. Middle East & Africa Customer Engagement Solutions Market Size by Application (2022-2027) & (US$ Million)
Table 61. Middle East & Africa Customer Engagement Solutions Market Size by Country (2016-2021) & (US$ Million)
Table 62. Middle East & Africa Customer Engagement Solutions Market Size by Country (2022-2027) & (US$ Million)
Table 63. Avaya Company Details
Table 64. Avaya Business Overview
Table 65. Avaya Customer Engagement Solutions Product
Table 66. Avaya Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 67. Avaya Recent Development
Table 68. Aspect Software Company Details
Table 69. Aspect Software Business Overview
Table 70. Aspect Software Customer Engagement Solutions Product
Table 71. Aspect Software Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 72. Aspect Software Recent Development
Table 73. Calabrio Company Details
Table 74. Calabrio Business Overview
Table 75. Calabrio Customer Engagement Solutions Product
Table 76. Calabrio Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 77. Calabrio Recent Development
Table 78. Genesys Company Details
Table 79. Genesys Business Overview
Table 80. Genesys Customer Engagement Solutions Product
Table 81. Genesys Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 82. Genesys Recent Development
Table 83. IBM Company Details
Table 84. IBM Business Overview
Table 85. IBM Customer Engagement Solutions Product
Table 86. IBM Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 87. IBM Recent Development
Table 88. Microsoft Company Details
Table 89. Microsoft Business Overview
Table 90. Microsoft Customer Engagement Solutions Product
Table 91. Microsoft Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 92. Microsoft Recent Development
Table 93. Nice Systems Company Details
Table 94. Nice Systems Business Overview
Table 95. Nice Systems Customer Engagement Solutions Product
Table 96. Nice Systems Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 97. Nice Systems Recent Development
Table 98. Nuance Communications Company Details
Table 99. Nuance Communications Business Overview
Table 100. Nuance Communications Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 101. Nuance Communications Recent Development
Table 102. Opentext Company Details
Table 103. Opentext Business Overview
Table 104. Opentext Customer Engagement Solutions Product
Table 105. Opentext Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 106. Opentext Recent Development
Table 107. Oracle Company Details
Table 108. Oracle Business Overview
Table 109. Oracle Customer Engagement Solutions Product
Table 110. Oracle Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 111. Oracle Recent Development
Table 112. Pegasystems Company Details
Table 113. Pegasystems Business Overview
Table 114. Pegasystems Customer Engagement Solutions Product
Table 115. Pegasystems Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 116. Pegasystems Recent Development
Table 117. Pitney Bowes Company Details
Table 118. Pitney Bowes Business Overview
Table 119. Pitney Bowes Customer Engagement Solutions Product
Table 120. Pitney Bowes Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 121. Pitney Bowes Recent Development
Table 122. Salesforce Company Details
Table 123. Salesforce Business Overview
Table 124. Salesforce Customer Engagement Solutions Product
Table 125. Salesforce Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 126. Salesforce Recent Development
Table 127. SAP Company Details
Table 128. SAP Business Overview
Table 129. SAP Customer Engagement Solutions Product
Table 130. SAP Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 131. SAP Recent Development
Table 132. Servicenow Company Details
Table 133. Servicenow Business Overview
Table 134. Servicenow Customer Engagement Solutions Product
Table 135. Servicenow Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 136. Servicenow Recent Development
Table 137. Verint Systems Company Details
Table 138. Verint Systems Business Overview
Table 139. Verint Systems Customer Engagement Solutions Product
Table 140. Verint Systems Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 141. Verint Systems Recent Development
Table 142. Zendesk Company Details
Table 143. Zendesk Business Overview
Table 144. Zendesk Customer Engagement Solutions Product
Table 145. Zendesk Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 146. Zendesk Recent Development
Table 147. Egain Corporation Company Details
Table 148. Egain Corporation Business Overview
Table 149. Egain Corporation Customer Engagement Solutions Product
Table 150. Egain Corporation Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 151. Egain Corporation Recent Development
Table 152. Bpmonline Company Details
Table 153. Bpmonline Business Overview
Table 154. Bpmonline Customer Engagement Solutions Product
Table 155. Bpmonline Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 156. Bpmonline Recent Development
Table 157. Crmnext Company Details
Table 158. Crmnext Business Overview
Table 159. Crmnext Customer Engagement Solutions Product
Table 160. Crmnext Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 161. Crmnext Recent Development
Table 162. Eptica Company Details
Table 163. Eptica Business Overview
Table 164. Eptica Customer Engagement Solutions Product
Table 165. Eptica Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 166. Eptica Recent Development
Table 167. Freshworks Company Details
Table 168. Freshworks Business Overview
Table 169. Freshworks Customer Engagement Solutions Product
Table 170. Freshworks Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 171. Freshworks Recent Development
Table 172. Ifs-Mplsystems Company Details
Table 173. Ifs-Mplsystems Business Overview
Table 174. Ifs-Mplsystems Customer Engagement Solutions Product
Table 175. Ifs-Mplsystems Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 176. Ifs-Mplsystems Recent Development
Table 177. Lithium Technologies Company Details
Table 178. Lithium Technologies Business Overview
Table 179. Lithium Technologies Customer Engagement SolutionsProduct
Table 180. Lithium Technologies Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 181. Lithium Technologies Recent Development
Table 182. Sugarcrm Company Details
Table 183. Sugarcrm Business Overview
Table 184. Sugarcrm Customer Engagement Solutions Product
Table 185. Sugarcrm Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million)
Table 186. Sugarcrm Recent Development
Table 187. Research Programs/Design for This Report
Table 188. Key Data Information from Secondary Sources
Table 189. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Engagement Solutions Market Share by Type: 2020 VS 2027
Figure 2. Omnichannel Features
Figure 3. Workforce Optimization Features
Figure 4. Robotic Process Automation Features
Figure 5. Analytics & Reporting Features
Figure 6. Global Customer Engagement Solutions Market Share by Application: 2020 VS 2027
Figure 7. BFSI Case Studies
Figure 8. Consumer Goods & Retail Case Studies
Figure 9. Telecommunication Case Studies
Figure 10. Healthcare & Life Sciences Case Studies
Figure 11. Automotive & Transportation Case Studies
Figure 12. Media & Entertainment Case Studies
Figure 13. Travel & Hospitality Case Studies
Figure 14. Manufacturing Case Studies
Figure 15. Others Case Studies
Figure 16. Customer Engagement Solutions Report Years Considered
Figure 17. Global Customer Engagement Solutions Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 18. Global Customer Engagement Solutions Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 19. Global Customer Engagement Solutions Market Share by Regions: 2020 VS 2027
Figure 20. Global Customer Engagement Solutions Market Share by Regions (2022-2027)
Figure 21. Global Customer Engagement Solutions Market Share by Players in 2020
Figure 22. Global Top Customer Engagement Solutions Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Solutions as of 2020
Figure 23. The Top 10 and 5 Players Market Share by Customer Engagement Solutions Revenue in 2020
Figure 24. Global Customer Engagement Solutions Revenue Market Share by Type (2016-2021)
Figure 25. Global Customer Engagement Solutions Revenue Market Share by Type (2022-2027)
Figure 26. North America Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 27. North America Customer Engagement Solutions Market Share by Type (2016-2027)
Figure 28. North America Customer Engagement Solutions Market Share by Application (2016-2027)
Figure 29. North America Customer Engagement Solutions Market Share by Country (2016-2027)
Figure 30. United States Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 31. Canada Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 32. Europe Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. Europe Customer Engagement Solutions Market Share by Type (2016-2027)
Figure 34. Europe Customer Engagement Solutions Market Share by Application (2016-2027)
Figure 35. Europe Customer Engagement Solutions Market Share by Country (2016-2027)
Figure 36. Germany Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. France Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. U.K. Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 39. Italy Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 40. Russia Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 41. Nordic Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 42. Asia-Pacific Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. Asia-Pacific Customer Engagement Solutions Market Share by Type (2016-2027)
Figure 44. Asia-Pacific Customer Engagement Solutions Market Share by Application (2016-2027)
Figure 45. Asia-Pacific Customer Engagement Solutions Market Share by Region (2016-2027)
Figure 46. China Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Japan Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. South Korea Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 49. Southeast Asia Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 50. India Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 51. Australia Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 52. Latin America Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 53. Latin America Customer Engagement Solutions Market Share by Type (2016-2027)
Figure 54. Latin America Customer Engagement Solutions Market Share by Application (2016-2027)
Figure 55. Latin America Customer Engagement Solutions Market Share by Country (2016-2027)
Figure 56. Mexico Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 57. Brazil Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 58. Middle East & Africa Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 59. Middle East & Africa Customer Engagement Solutions Market Share by Type (2016-2027)
Figure 60. Middle East & Africa Customer Engagement Solutions Market Share by Application (2016-2027)
Figure 61. Middle East & Africa Customer Engagement Solutions Market Share by Country (2016-2027)
Figure 62. Turkey Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 63. Saudi Arabia Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 64. UAE Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 65. Avaya Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 66. Aspect Software Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 67. Calabrio Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 68. Genesys Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 69. IBM Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 70. Microsoft Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 71. Nice Systems Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 72. Nuance Communications Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 73. Opentext Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 74. Oracle Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 75. Pegasystems Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 76. Pitney Bowes Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 77. Salesforce Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 78. SAP Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 79. Servicenow Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 80. Verint Systems Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 81. Zendesk Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 82. Egain Corporation Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 83. Bpmonline Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 84. Crmnext Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 85. Eptica Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 86. Freshworks Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 87. Ifs-Mplsystems Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 88. Lithium Technologies Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 89. Sugarcrm Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021)
Figure 90. Bottom-up and Top-down Approaches for This Report
Figure 91. Data Triangulation
Figure 92. Key Executives Interviewed
Keyplayers in Global Customer Engagement Solutions Market Size, Status and Forecast 2022
AvayaAspect Software
Calabrio
Genesys
IBM
Microsoft
Nice Systems
Nuance Communications
Opentext
Oracle
Pegasystems
Pitney Bowes
Salesforce
SAP
Servicenow
Verint Systems
Zendesk
Egain Corporation
Bpmonline
Crmnext
Eptica
Freshworks
Ifs-Mplsystems
Lithium Technologies
Sugarcrm
Request Sample
Request Discount
