Pre-order Enquiry
Request Free Sample
Global and United States Customer Engagement Center Workforce Optimization Market Report & Forecast 2022-2028
SKU ID : QYR-20830337 | Publishing Date : 03-May-2022 | No. of pages : 88
Detailed TOC of Global and United States Customer Engagement Center Workforce Optimization Market Report & Forecast 2022-2028
1 Study Coverage1.1 Customer Engagement Center Workforce Optimization Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Introduction
1.2 Global Customer Engagement Center Workforce Optimization Outlook 2017 VS 2022 VS 2028
1.2.1 Global Customer Engagement Center Workforce Optimization Market Size for the Year 2017-2028
1.2.2 Global Customer Engagement Center Workforce Optimization Market Size for the Year 2017-2028
1.3 Customer Engagement Center Workforce Optimization Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.3.1 The Market Share of United States Customer Engagement Center Workforce Optimization in Global, 2017 VS 2022 VS 2028
1.3.2 The Growth Rate of Customer Engagement Center Workforce Optimization Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.4 Customer Engagement Center Workforce Optimization Market Dynamics
1.4.1 Customer Engagement Center Workforce Optimization Industry Trends
1.4.2 Customer Engagement Center Workforce Optimization Market Drivers
1.4.3 Customer Engagement Center Workforce Optimization Market Challenges
1.4.4 Customer Engagement Center Workforce Optimization Market Restraints
1.5 Study Objectives
1.6 Years Considered
2 Customer Engagement Center Workforce Optimization by Type
2.1 Customer Engagement Center Workforce Optimization Market Segment by Type
2.1.1 Software
2.1.2 Services
2.2 Global Customer Engagement Center Workforce Optimization Market Size by Type (2017, 2022 & 2028)
2.3 Global Customer Engagement Center Workforce Optimization Market Size by Type (2017-2028)
2.4 United States Customer Engagement Center Workforce Optimization Market Size by Type (2017, 2022 & 2028)
2.5 United States Customer Engagement Center Workforce Optimization Market Size by Type (2017-2028)
3 Customer Engagement Center Workforce Optimization by Application
3.1 Customer Engagement Center Workforce Optimization Market Segment by Application
3.1.1 BFSI
3.1.2 ITand Telecom
3.1.3 Healthcare
3.1.4 Transportation and Logistics
3.1.5 Retail and E-Commerce
3.1.6 Others
3.2 Global Customer Engagement Center Workforce Optimization Market Size by Application (2017, 2022 & 2028)
3.3 Global Customer Engagement Center Workforce Optimization Market Size by Application (2017-2028)
3.4 United States Customer Engagement Center Workforce Optimization Market Size by Application (2017, 2022 & 2028)
3.5 United States Customer Engagement Center Workforce Optimization Market Size by Application (2017-2028)
4 Global Customer Engagement Center Workforce Optimization Competitor Landscape by Company
4.1 Global Customer Engagement Center Workforce Optimization Market Size by Company
4.1.1 Top Global Customer Engagement Center Workforce Optimization Companies Ranked by Revenue (2021)
4.1.2 Global Customer Engagement Center Workforce Optimization Revenue by Player (2017-2022)
4.2 Global Customer Engagement Center Workforce Optimization Concentration Ratio (CR)
4.2.1 Customer Engagement Center Workforce Optimization Market Concentration Ratio (CR) (2017-2022)
4.2.2 Global Top 5 and Top 10 Largest Companies of Customer Engagement Center Workforce Optimization in 2021
4.2.3 Global Customer Engagement Center Workforce Optimization Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
4.3 Global Customer Engagement Center Workforce Optimization Headquarters, Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Type
4.3.1 Global Customer Engagement Center Workforce Optimization Headquarters and Area Served
4.3.2 Global Customer Engagement Center Workforce Optimization Companies Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Type
4.3.3 Date of International Companies Enter into Customer Engagement Center Workforce Optimization Market
4.4 Companies Mergers & Acquisitions, Expansion Plans
4.5 United States Customer Engagement Center Workforce Optimization Market Size by Company
4.5.1 Top Customer Engagement Center Workforce Optimization Players in United States, Ranked by Revenue (2021)
4.5.2 United States Customer Engagement Center Workforce Optimization Revenue by Players (2020, 2021 & 2022)
5 Global Customer Engagement Center Workforce Optimization Market Size by Region
5.1 Global Customer Engagement Center Workforce Optimization Market Size by Region: 2017 VS 2022 VS 2028
5.2 Global Customer Engagement Center Workforce Optimization Market Size by Region (2017-2028)
5.2.1 Global Customer Engagement Center Workforce Optimization Market Size by Region: 2017-2022
5.2.2 Global Customer Engagement Center Workforce Optimization Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
6.1 North America
6.1.1 North America Customer Engagement Center Workforce Optimization Market Size YoY Growth 2017-2028
6.1.2 North America Customer Engagement Center Workforce Optimization Market Facts & Figures by Country (2017, 2022 & 2028)
6.1.3 U.S.
6.1.4 Canada
6.2 Asia-Pacific
6.2.1 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size YoY Growth 2017-2028
6.2.2 Asia-Pacific Customer Engagement Center Workforce Optimization Market Facts & Figures by Region (2017, 2022 & 2028)
6.2.3 China
6.2.4 Japan
6.2.5 South Korea
6.2.6 India
6.2.7 Australia
6.2.8 China Taiwan
6.2.9 Indonesia
6.2.10 Thailand
6.2.11 Malaysia
6.3 Europe
6.3.1 Europe Customer Engagement Center Workforce Optimization Market Size YoY Growth 2017-2028
6.3.2 Europe Customer Engagement Center Workforce Optimization Market Facts & Figures by Country (2017, 2022 & 2028)
6.3.3 Germany
6.3.4 France
6.3.5 U.K.
6.3.6 Italy
6.3.7 Russia
6.4 Latin America
6.4.1 Latin America Customer Engagement Center Workforce Optimization Market Size YoY Growth 2017-2028
6.4.2 Latin America Customer Engagement Center Workforce Optimization Market Facts & Figures by Country (2017, 2022 & 2028)
6.4.3 Mexico
6.4.4 Brazil
6.4.5 Argentina
6.5 Middle East and Africa
6.5.1 Middle East and Africa Customer Engagement Center Workforce Optimization Market Size YoY Growth 2017-2028
6.5.2 Middle East and Africa Customer Engagement Center Workforce Optimization Market Facts & Figures by Country (2017, 2022 & 2028)
6.5.3 Turkey
6.5.4 Saudi Arabia
6.5.5 UAE
7 Company Profiles
7.1 Verint Systems Inc.
7.1.1 Verint Systems Inc. Company Details
7.1.2 Verint Systems Inc. Business Overview
7.1.3 Verint Systems Inc. Customer Engagement Center Workforce Optimization Introduction
7.1.4 Verint Systems Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
7.1.5 Verint Systems Inc. Recent Development
7.2 Aspect Software, Inc.
7.2.1 Aspect Software, Inc. Company Details
7.2.2 Aspect Software, Inc. Business Overview
7.2.3 Aspect Software, Inc. Customer Engagement Center Workforce Optimization Introduction
7.2.4 Aspect Software, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
7.2.5 Aspect Software, Inc. Recent Development
7.3 Calabrio, Inc.
7.3.1 Calabrio, Inc. Company Details
7.3.2 Calabrio, Inc. Business Overview
7.3.3 Calabrio, Inc. Customer Engagement Center Workforce Optimization Introduction
7.3.4 Calabrio, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
7.3.5 Calabrio, Inc. Recent Development
7.4 CRMXchange
7.4.1 CRMXchange Company Details
7.4.2 CRMXchange Business Overview
7.4.3 CRMXchange Customer Engagement Center Workforce Optimization Introduction
7.4.4 CRMXchange Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
7.4.5 CRMXchange Recent Development
7.5 Avaya Inc.
7.5.1 Avaya Inc. Company Details
7.5.2 Avaya Inc. Business Overview
7.5.3 Avaya Inc. Customer Engagement Center Workforce Optimization Introduction
7.5.4 Avaya Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
7.5.5 Avaya Inc. Recent Development
7.6 Genesys Telecommunications Laboratories, Inc.
7.6.1 Genesys Telecommunications Laboratories, Inc. Company Details
7.6.2 Genesys Telecommunications Laboratories, Inc. Business Overview
7.6.3 Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Introduction
7.6.4 Genesys Telecommunications Laboratories, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
7.6.5 Genesys Telecommunications Laboratories, Inc. Recent Development
7.7 Open Text Corporation
7.7.1 Open Text Corporation Company Details
7.7.2 Open Text Corporation Business Overview
7.7.3 Open Text Corporation Customer Engagement Center Workforce Optimization Introduction
7.7.4 Open Text Corporation Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
7.7.5 Open Text Corporation Recent Development
7.8 ConvergeOne, Inc.
7.8.1 ConvergeOne, Inc. Company Details
7.8.2 ConvergeOne, Inc. Business Overview
7.8.3 ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Introduction
7.8.4 ConvergeOne, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
7.8.5 ConvergeOne, Inc. Recent Development
8 Research Findings and Conclusion
9 Appendix
9.1 Research Methodology
9.1.1 Methodology/Research Approach
9.1.2 Data Source
9.2 Author Details
9.3 Disclaimer
List of Figures, Tables and Charts Available in Global and United States Customer Engagement Center Workforce Optimization Market Report & Forecast 2022-2028
List of TablesTable 1. Customer Engagement Center Workforce Optimization Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
Table 2. Customer Engagement Center Workforce Optimization Market Trends
Table 3. Customer Engagement Center Workforce Optimization Market Drivers
Table 4. Customer Engagement Center Workforce Optimization Market Challenges
Table 5. Customer Engagement Center Workforce Optimization Market Restraints
Table 6. Global Customer Engagement Center Workforce Optimization Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
Table 7. United States Customer Engagement Center Workforce Optimization Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
Table 8. Global Customer Engagement Center Workforce Optimization Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
Table 9. United States Customer Engagement Center Workforce Optimization Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
Table 10. Top Customer Engagement Center Workforce Optimization Companies in Global Market, Ranking by Revenue (2021)
Table 11. Global Customer Engagement Center Workforce Optimization Revenue by Player, (US$ Million), 2017-2022
Table 12. Global Customer Engagement Center Workforce Optimization Revenue Share by Player, 2017-2022
Table 13. Global Customer Engagement Center Workforce Optimization Companies Market Concentration Ratio (CR5 and HHI)
Table 14. Global Customer Engagement Center Workforce Optimization by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Center Workforce Optimization as of 2021)
Table 15. Top Players of Customer Engagement Center Workforce Optimization in Global Market, Headquarters and Area Served
Table 16. Companies Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Type
Table 17. Date of International Companies Enter into Customer Engagement Center Workforce Optimization Market
Table 18. Companies Mergers & Acquisitions, Expansion Plans
Table 19. Top Customer Engagement Center Workforce Optimization Players in United States Market, Ranking by Revenue (2021)
Table 20. United States Customer Engagement Center Workforce Optimization Revenue by Players, (US$ Million), 2020, 2021 & 2022
Table 21. United States Customer Engagement Center Workforce Optimization Revenue Share by Players, 2020, 2021 & 2022
Table 22. Global Customer Engagement Center Workforce Optimization Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
Table 23. Global Customer Engagement Center Workforce Optimization Market Size by Region (2017-2022) & (US$ Million)
Table 24. Global Customer Engagement Center Workforce Optimization Market Size Forecast by Region (2023-2028) & (US$ Million)
Table 25. North America Customer Engagement Center Workforce Optimization Sales in Value by Country (2017-2028) & (US$ Million)
Table 26. Asia Pacific Customer Engagement Center Workforce Optimization Sales in Value by Region (2017-2028) & (US$ Million)
Table 27. Europe Customer Engagement Center Workforce Optimization Sales in Value by Country (2017-2028) & (US$ Million)
Table 28. Latin Americaa Customer Engagement Center Workforce Optimization Sales in Value by Country (2017-2028) & (US$ Million)
Table 29. Middle East and Africa Customer Engagement Center Workforce Optimization Sales in Value by Country (2017-2028) & (US$ Million)
Table 30. Verint Systems Inc. Company Details
Table 31. Verint Systems Inc. Business Overview
Table 32. Verint Systems Inc. Customer Engagement Center Workforce Optimization Product
Table 33. Verint Systems Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 34. Verint Systems Inc. Recent Development
Table 35. Aspect Software, Inc. Company Details
Table 36. Aspect Software, Inc. Business Overview
Table 37. Aspect Software, Inc. Customer Engagement Center Workforce Optimization Product
Table 38. Aspect Software, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 39. Aspect Software, Inc. Recent Development
Table 40. Calabrio, Inc. Company Details
Table 41. Calabrio, Inc. Business Overview
Table 42. Calabrio, Inc. Customer Engagement Center Workforce Optimization Product
Table 43. Calabrio, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 44. Calabrio, Inc. Recent Development
Table 45. CRMXchange Company Details
Table 46. CRMXchange Business Overview
Table 47. CRMXchange Customer Engagement Center Workforce Optimization Product
Table 48. CRMXchange Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 49. CRMXchange Recent Development
Table 50. Avaya Inc. Company Details
Table 51. Avaya Inc. Business Overview
Table 52. Avaya Inc. Customer Engagement Center Workforce Optimization Product
Table 53. Avaya Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 54. Avaya Inc. Recent Development
Table 55. Genesys Telecommunications Laboratories, Inc. Company Details
Table 56. Genesys Telecommunications Laboratories, Inc. Business Overview
Table 57. Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Product
Table 58. Genesys Telecommunications Laboratories, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 59. Genesys Telecommunications Laboratories, Inc. Recent Development
Table 60. Open Text Corporation Company Details
Table 61. Open Text Corporation Business Overview
Table 62. Open Text Corporation Customer Engagement Center Workforce Optimization Product
Table 63. Open Text Corporation Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 64. Open Text Corporation Recent Development
Table 65. ConvergeOne, Inc. Company Details
Table 66. ConvergeOne, Inc. Business Overview
Table 67. ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Product
Table 68. ConvergeOne, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 69. ConvergeOne, Inc. Recent Development
Table 70. Research Programs/Design for This Report
Table 71. Key Data Information from Secondary Sources
Table 72. Key Data Information from Primary Sources
List of Figures
Figure 1. Customer Engagement Center Workforce Optimization Product Picture
Figure 2. Global Customer Engagement Center Workforce Optimization Market Size, (US$ Million), 2017 VS 2022 VS 2028
Figure 3. Global Customer Engagement Center Workforce Optimization Market Size 2017-2028 (US$ Million)
Figure 4. United States Customer Engagement Center Workforce Optimization Market Size, (US$ Million), 2017 VS 2022 VS 2028
Figure 5. United States Customer Engagement Center Workforce Optimization Market Size 2017-2028 (US$ Million)
Figure 6. United States Customer Engagement Center Workforce Optimization Market Share in Global 2017-2028
Figure 7. Customer Engagement Center Workforce Optimization Report Years Considered
Figure 8. Product Picture of Software
Figure 9. Product Picture of Services
Figure 10. Global Customer Engagement Center Workforce Optimization Market Share by Type in 2022 & 2028
Figure 11. Global Customer Engagement Center Workforce Optimization Market Size by Type (2017-2028) & (US$ Million)
Figure 12. Global Customer Engagement Center Workforce Optimization Market Share by Type (2017-2028)
Figure 13. United States Customer Engagement Center Workforce Optimization Market Share by Type in 2022 & 2028
Figure 14. United States Customer Engagement Center Workforce Optimization Market Size by Type (2017-2028) & (US$ Million)
Figure 15. United States Customer Engagement Center Workforce Optimization Market Share by Type (2017-2028)
Figure 16. Product Picture of BFSI
Figure 17. Product Picture of ITand Telecom
Figure 18. Product Picture of Healthcare
Figure 19. Product Picture of Transportation and Logistics
Figure 20. Product Picture of Retail and E-Commerce
Figure 21. Product Picture of Others
Figure 22. Global Customer Engagement Center Workforce Optimization Market Share by Application in 2022 & 2028
Figure 23. Global Customer Engagement Center Workforce Optimization Market Size by Application (2017-2028) & (US$ Million)
Figure 24. Global Customer Engagement Center Workforce Optimization Market Share by Application (2017-2028)
Figure 25. United States Customer Engagement Center Workforce Optimization Market Share by Application in 2022 & 2028
Figure 26. United States Customer Engagement Center Workforce Optimization Market Size by Application (2017-2028) & (US$ Million)
Figure 27. United States Customer Engagement Center Workforce Optimization Market Share by Application (2017-2028)
Figure 28. North America Customer Engagement Center Workforce Optimization Market Size Growth Rate 2017-2028 (US$ Million)
Figure 29. U.S. Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 30. Canada Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 31. Europe Customer Engagement Center Workforce Optimization Market Size Growth Rate 2017-2028 (US$ Million)
Figure 32. Germany Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 33. France Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 34. U.K. Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 35. Italy Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 36. Russia Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 37. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size Growth Rate 2017-2028 (US$ Million)
Figure 38. China Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 39. Japan Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 40. South Korea Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 41. India Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 42. Australia Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 43. China Taiwan Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 44. Indonesia Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 45. Thailand Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 46. Malaysia Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 47. Latin America Customer Engagement Center Workforce Optimization Market Size Growth Rate 2017-2028 (US$ Million)
Figure 48. Mexico Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 49. Brazil Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 50. Argentina Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 51. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size Growth Rate 2017-2028 (US$ Million)
Figure 52. Turkey Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 53. Saudi Arabia Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 54. UAE Customer Engagement Center Workforce Optimization Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 55. Verint Systems Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 56. Aspect Software, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 57. Calabrio, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 58. CRMXchange Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 59. Avaya Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 60. Genesys Telecommunications Laboratories, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 61. Open Text Corporation Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 62. ConvergeOne, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 63. Bottom-up and Top-down Approaches for This Report
Figure 64. Data Triangulation
Figure 65. Key Executives Interviewed
Keyplayers in Global and United States Customer Engagement Center Workforce Optimization Market Report & Forecast 2022-2028
Verint Systems Inc.Aspect Software, Inc.
Calabrio, Inc.
CRMXchange
Avaya Inc.
Genesys Telecommunications Laboratories, Inc.
Open Text Corporation
ConvergeOne, Inc.
Request Sample
Request Discount
