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Global Call Centre Market Research Report 2022 - Market Size, Current Insights and Development Trends
SKU ID : Maia-20947363 | Publishing Date : 18-May-2022 | No. of pages : 109
Detailed TOC of Global Call Centre Market Research Report 2022 - Market Size, Current Insights and Development Trends
Table of Content1 Call Centre Market Overview
1.1 Product Overview and Scope of Call Centre Market
1.2 Call Centre Market Segment by Type
1.2.1 Global Call Centre Market Sales and CAGR (%) Comparison by Type (2017-2029)
1.3 Global Call Centre Market Segment by Application
1.3.1 Call Centre Market Consumption (Sales) Comparison by Application (2017-2029)
1.4 Global Call Centre Market, Region Wise (2017-2029)
1.4.1 Global Call Centre Market Size (Revenue) and CAGR (%) Comparison by Region (2017-2029)
1.4.2 United States Call Centre Market Status and Prospect (2017-2029)
1.4.3 Europe Call Centre Market Status and Prospect (2017-2029)
1.4.4 China Call Centre Market Status and Prospect (2017-2029)
1.4.5 Japan Call Centre Market Status and Prospect (2017-2029)
1.4.6 India Call Centre Market Status and Prospect (2017-2029)
1.4.7 Southeast Asia Call Centre Market Status and Prospect (2017-2029)
1.4.8 Latin America Call Centre Market Status and Prospect (2017-2029)
1.4.9 Middle East and Africa Call Centre Market Status and Prospect (2017-2029)
1.5 Global Market Size (Revenue) of Call Centre (2017-2029)
1.5.1 Global Call Centre Market Revenue Status and Outlook (2017-2029)
1.5.2 Global Call Centre Market Sales Status and Outlook (2017-2029)
1.6 Influence of Regional Conflicts on the Call Centre Industry
1.7 Impact of Carbon Neutrality on the Call Centre Industry
2 Call Centre Market Upstream and Downstream Analysis
2.1 Call Centre Industrial Chain Analysis
2.2 Key Raw Materials Suppliers and Price Analysis
2.3 Key Raw Materials Supply and Demand Analysis
2.4 Market Concentration Rate of Raw Materials
2.5 Manufacturing Process Analysis
2.6 Manufacturing Cost Structure Analysis
2.6.1 Labor Cost Analysis
2.6.2 Energy Costs Analysis
2.6.3 R&D Costs Analysis
2.7 Major Downstream Buyers of Call Centre Analysis
2.8 Impact of COVID-19 on the Industry Upstream and Downstream
3 Players Profiles
3.1 Sykes Enterprises
3.1.1 Sykes Enterprises Basic Information, Manufacturing Base, Sales Area and Competitors
3.1.2 Product Profiles, Application and Specification
3.1.3 Call Centre Market Performance (2017-2022)
3.1.4 Business Overview
3.2 Tata Consultancy Services
3.2.1 Tata Consultancy Services Basic Information, Manufacturing Base, Sales Area and Competitors
3.2.2 Product Profiles, Application and Specification
3.2.3 Call Centre Market Performance (2017-2022)
3.2.4 Business Overview
3.3 Sitel
3.3.1 Sitel Basic Information, Manufacturing Base, Sales Area and Competitors
3.3.2 Product Profiles, Application and Specification
3.3.3 Call Centre Market Performance (2017-2022)
3.3.4 Business Overview
3.4 Genpact
3.4.1 Genpact Basic Information, Manufacturing Base, Sales Area and Competitors
3.4.2 Product Profiles, Application and Specification
3.4.3 Call Centre Market Performance (2017-2022)
3.4.4 Business Overview
3.5 Enter Call Center
3.5.1 Enter Call Center Basic Information, Manufacturing Base, Sales Area and Competitors
3.5.2 Product Profiles, Application and Specification
3.5.3 Call Centre Market Performance (2017-2022)
3.5.4 Business Overview
3.6 IBM Global Process Services
3.6.1 IBM Global Process Services Basic Information, Manufacturing Base, Sales Area and Competitors
3.6.2 Product Profiles, Application and Specification
3.6.3 Call Centre Market Performance (2017-2022)
3.6.4 Business Overview
3.7 Plusoft Informatica
3.7.1 Plusoft Informatica Basic Information, Manufacturing Base, Sales Area and Competitors
3.7.2 Product Profiles, Application and Specification
3.7.3 Call Centre Market Performance (2017-2022)
3.7.4 Business Overview
3.8 Teleperformance
3.8.1 Teleperformance Basic Information, Manufacturing Base, Sales Area and Competitors
3.8.2 Product Profiles, Application and Specification
3.8.3 Call Centre Market Performance (2017-2022)
3.8.4 Business Overview
3.9 West Corporation
3.9.1 West Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.9.2 Product Profiles, Application and Specification
3.9.3 Call Centre Market Performance (2017-2022)
3.9.4 Business Overview
3.10 Capita Customer Management
3.10.1 Capita Customer Management Basic Information, Manufacturing Base, Sales Area and Competitors
3.10.2 Product Profiles, Application and Specification
3.10.3 Call Centre Market Performance (2017-2022)
3.10.4 Business Overview
3.11 IBEX Global
3.11.1 IBEX Global Basic Information, Manufacturing Base, Sales Area and Competitors
3.11.2 Product Profiles, Application and Specification
3.11.3 Call Centre Market Performance (2017-2022)
3.11.4 Business Overview
3.12 HCL BPO Services NI
3.12.1 HCL BPO Services NI Basic Information, Manufacturing Base, Sales Area and Competitors
3.12.2 Product Profiles, Application and Specification
3.12.3 Call Centre Market Performance (2017-2022)
3.12.4 Business Overview
3.13 EXL Service Holdings
3.13.1 EXL Service Holdings Basic Information, Manufacturing Base, Sales Area and Competitors
3.13.2 Product Profiles, Application and Specification
3.13.3 Call Centre Market Performance (2017-2022)
3.13.4 Business Overview
3.14 Convergys Corp
3.14.1 Convergys Corp Basic Information, Manufacturing Base, Sales Area and Competitors
3.14.2 Product Profiles, Application and Specification
3.14.3 Call Centre Market Performance (2017-2022)
3.14.4 Business Overview
3.15 BT Communications (Ireland)
3.15.1 BT Communications (Ireland) Basic Information, Manufacturing Base, Sales Area and Competitors
3.15.2 Product Profiles, Application and Specification
3.15.3 Call Centre Market Performance (2017-2022)
3.15.4 Business Overview
3.16 ATOS
3.16.1 ATOS Basic Information, Manufacturing Base, Sales Area and Competitors
3.16.2 Product Profiles, Application and Specification
3.16.3 Call Centre Market Performance (2017-2022)
3.16.4 Business Overview
4 Global Call Centre Market Landscape by Player
4.1 Global Call Centre Sales and Share by Player (2017-2022)
4.2 Global Call Centre Revenue and Market Share by Player (2017-2022)
4.3 Global Call Centre Average Price by Player (2017-2022)
4.4 Global Call Centre Gross Margin by Player (2017-2022)
4.5 Call Centre Market Competitive Situation and Trends
4.5.1 Call Centre Market Concentration Rate
4.5.2 Call Centre Market Share of Top 3 and Top 6 Players
4.5.3 Mergers & Acquisitions, Expansion
5 Global Call Centre Sales, Revenue, Price Trend by Type
5.1 Global Call Centre Sales and Market Share by Type (2017-2022)
5.2 Global Call Centre Revenue and Market Share by Type (2017-2022)
5.3 Global Call Centre Price by Type (2017-2022)
5.4 Global Call Centre Sales, Revenue and Growth Rate by Type (2017-2022)
5.4.1 Global Call Centre Sales, Revenue and Growth Rate of Out-sourced Call Centres (2017-2022)
5.4.2 Global Call Centre Sales, Revenue and Growth Rate of In-house Call Centres (2017-2022)
6 Global Call Centre Market Analysis by Application
6.1 Global Call Centre Consumption and Market Share by Application (2017-2022)
6.2 Global Call Centre Consumption Revenue and Market Share by Application (2017-2022)
6.3 Global Call Centre Consumption and Growth Rate by Application (2017-2022)
6.3.1 Global Call Centre Consumption and Growth Rate of Mass Market Centre (2017-2022)
6.3.2 Global Call Centre Consumption and Growth Rate of B2B Centre (2017-2022)
6.3.3 Global Call Centre Consumption and Growth Rate of Universal Centre (2017-2022)
7 Global Call Centre Sales and Revenue Region Wise (2017-2022)
7.1 Global Call Centre Sales and Market Share, Region Wise (2017-2022)
7.2 Global Call Centre Revenue and Market Share, Region Wise (2017-2022)
7.3 Global Call Centre Sales, Revenue, Price and Gross Margin (2017-2022)
7.4 United States Call Centre Sales, Revenue, Price and Gross Margin (2017-2022)
7.4.1 United States Call Centre Market Under COVID-19
7.5 Europe Call Centre Sales, Revenue, Price and Gross Margin (2017-2022)
7.5.1 Europe Call Centre Market Under COVID-19
7.6 China Call Centre Sales, Revenue, Price and Gross Margin (2017-2022)
7.6.1 China Call Centre Market Under COVID-19
7.7 Japan Call Centre Sales, Revenue, Price and Gross Margin (2017-2022)
7.7.1 Japan Call Centre Market Under COVID-19
7.8 India Call Centre Sales, Revenue, Price and Gross Margin (2017-2022)
7.8.1 India Call Centre Market Under COVID-19
7.9 Southeast Asia Call Centre Sales, Revenue, Price and Gross Margin (2017-2022)
7.9.1 Southeast Asia Call Centre Market Under COVID-19
7.10 Latin America Call Centre Sales, Revenue, Price and Gross Margin (2017-2022)
7.10.1 Latin America Call Centre Market Under COVID-19
7.11 Middle East and Africa Call Centre Sales, Revenue, Price and Gross Margin (2017-2022)
7.11.1 Middle East and Africa Call Centre Market Under COVID-19
8 Global Call Centre Market Forecast (2022-2029)
8.1 Global Call Centre Sales, Revenue Forecast (2022-2029)
8.1.1 Global Call Centre Sales and Growth Rate Forecast (2022-2029)
8.1.2 Global Call Centre Revenue and Growth Rate Forecast (2022-2029)
8.1.3 Global Call Centre Price and Trend Forecast (2022-2029)
8.2 Global Call Centre Sales and Revenue Forecast, Region Wise (2022-2029)
8.2.1 United States Call Centre Sales and Revenue Forecast (2022-2029)
8.2.2 Europe Call Centre Sales and Revenue Forecast (2022-2029)
8.2.3 China Call Centre Sales and Revenue Forecast (2022-2029)
8.2.4 Japan Call Centre Sales and Revenue Forecast (2022-2029)
8.2.5 India Call Centre Sales and Revenue Forecast (2022-2029)
8.2.6 Southeast Asia Call Centre Sales and Revenue Forecast (2022-2029)
8.2.7 Latin America Call Centre Sales and Revenue Forecast (2022-2029)
8.2.8 Middle East and Africa Call Centre Sales and Revenue Forecast (2022-2029)
8.3 Global Call Centre Sales, Revenue and Price Forecast by Type (2022-2029)
8.3.1 Global Call Centre Revenue and Growth Rate of Out-sourced Call Centres (2022-2029)
8.3.2 Global Call Centre Revenue and Growth Rate of In-house Call Centres (2022-2029)
8.4 Global Call Centre Consumption Forecast by Application (2022-2029)
8.4.1 Global Call Centre Consumption Value and Growth Rate of Mass Market Centre (2022-2029)
8.4.2 Global Call Centre Consumption Value and Growth Rate of B2B Centre (2022-2029)
8.4.3 Global Call Centre Consumption Value and Growth Rate of Universal Centre (2022-2029)
8.5 Call Centre Market Forecast Under COVID-19
9 Industry Outlook
9.1 Call Centre Market Drivers Analysis
9.2 Call Centre Market Restraints and Challenges
9.3 Call Centre Market Opportunities Analysis
9.4 Emerging Market Trends
9.5 Call Centre Industry Technology Status and Trends
9.6 News of Product Release
9.7 Consumer Preference Analysis
9.8 Call Centre Industry Development Trends under COVID-19 Outbreak
9.8.1 Global COVID-19 Status Overview
9.8.2 Influence of COVID-19 Outbreak on Call Centre Industry Development
10 Research Findings and Conclusion
11 Appendix
11.1 Methodology
11.2 Research Data Source
List of Figures, Tables and Charts Available in Global Call Centre Market Research Report 2022 - Market Size, Current Insights and Development Trends
List of Tables and FiguresFigure Call Centre Product Picture
Table Global Call Centre Market Sales and CAGR (%) Comparison by Type
Table Profile of Out-sourced Call Centres
Table Profile of In-house Call Centres
Table Call Centre Market Consumption (Sales) Comparison by Application (2017-2029)
Table Profile of Mass Market Centre
Table Profile of B2B Centre
Table Profile of Universal Centre
Figure Global Call Centre Market Size (Revenue, Million USD) and CAGR (%) (2017-2029)
Figure United States Call Centre Market Revenue (Million USD) and Growth Rate (2017-2029)
Figure Europe Call Centre Market Revenue (Million USD) and Growth Rate (2017-2029)
Figure China Call Centre Market Revenue (Million USD) and Growth Rate (2017-2029)
Figure Japan Call Centre Market Revenue (Million USD) and Growth Rate (2017-2029)
Figure India Call Centre Market Revenue (Million USD) and Growth Rate (2017-2029)
Figure Southeast Asia Call Centre Market Revenue (Million USD) and Growth Rate (2017-2029)
Figure Latin America Call Centre Market Revenue (Million USD) and Growth Rate (2017-2029)
Figure Middle East and Africa Call Centre Market Revenue (Million USD) and Growth Rate (2017-2029)
Figure Global Call Centre Market Sales Status and Outlook (2017-2029)
Figure Call Centre Industrial Chain Analysis
Table Key Raw Materials Suppliers and Price Analysis
Figure Market Concentration Rate of Raw Materials
Figure Manufacturing Cost Structure Analysis
Table Downstream Buyers
Table Sykes Enterprises Profile
Table Sykes Enterprises Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure Sykes Enterprises Sales and Growth Rate
Figure Sykes Enterprises Revenue (Million USD) Market Share 2017-2022
Table Tata Consultancy Services Profile
Table Tata Consultancy Services Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure Tata Consultancy Services Sales and Growth Rate
Figure Tata Consultancy Services Revenue (Million USD) Market Share 2017-2022
Table Sitel Profile
Table Sitel Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure Sitel Sales and Growth Rate
Figure Sitel Revenue (Million USD) Market Share 2017-2022
Table Genpact Profile
Table Genpact Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure Genpact Sales and Growth Rate
Figure Genpact Revenue (Million USD) Market Share 2017-2022
Table Enter Call Center Profile
Table Enter Call Center Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure Enter Call Center Sales and Growth Rate
Figure Enter Call Center Revenue (Million USD) Market Share 2017-2022
Table IBM Global Process Services Profile
Table IBM Global Process Services Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure IBM Global Process Services Sales and Growth Rate
Figure IBM Global Process Services Revenue (Million USD) Market Share 2017-2022
Table Plusoft Informatica Profile
Table Plusoft Informatica Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure Plusoft Informatica Sales and Growth Rate
Figure Plusoft Informatica Revenue (Million USD) Market Share 2017-2022
Table Teleperformance Profile
Table Teleperformance Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure Teleperformance Sales and Growth Rate
Figure Teleperformance Revenue (Million USD) Market Share 2017-2022
Table West Corporation Profile
Table West Corporation Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure West Corporation Sales and Growth Rate
Figure West Corporation Revenue (Million USD) Market Share 2017-2022
Table Capita Customer Management Profile
Table Capita Customer Management Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure Capita Customer Management Sales and Growth Rate
Figure Capita Customer Management Revenue (Million USD) Market Share 2017-2022
Table IBEX Global Profile
Table IBEX Global Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure IBEX Global Sales and Growth Rate
Figure IBEX Global Revenue (Million USD) Market Share 2017-2022
Table HCL BPO Services NI Profile
Table HCL BPO Services NI Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure HCL BPO Services NI Sales and Growth Rate
Figure HCL BPO Services NI Revenue (Million USD) Market Share 2017-2022
Table EXL Service Holdings Profile
Table EXL Service Holdings Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure EXL Service Holdings Sales and Growth Rate
Figure EXL Service Holdings Revenue (Million USD) Market Share 2017-2022
Table Convergys Corp Profile
Table Convergys Corp Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure Convergys Corp Sales and Growth Rate
Figure Convergys Corp Revenue (Million USD) Market Share 2017-2022
Table BT Communications (Ireland) Profile
Table BT Communications (Ireland) Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure BT Communications (Ireland) Sales and Growth Rate
Figure BT Communications (Ireland) Revenue (Million USD) Market Share 2017-2022
Table ATOS Profile
Table ATOS Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure ATOS Sales and Growth Rate
Figure ATOS Revenue (Million USD) Market Share 2017-2022
Table Global Call Centre Sales by Player (2017-2022)
Table Global Call Centre Sales Share by Player (2017-2022)
Figure Global Call Centre Sales Share by Player in 2021
Table Call Centre Revenue (Million USD) by Player (2017-2022)
Table Call Centre Revenue (Million USD) Market Share by Player (2017-2022)
Table Call Centre Price by Player (2017-2022)
Table Call Centre Gross Margin by Player (2017-2022)
Table Mergers & Acquisitions, Expansion Plans
Table Global Call Centre Sales by Type (2017-2022)
Table Global Call Centre Sales Market Share by Type (2017-2022)
Figure Global Call Centre Sales Market Share by Type in 2021
Table Global Call Centre Revenue (Million USD) by Type (2017-2022)
Table Global Call Centre Revenue Market Share by Type (2017-2022)
Figure Global Call Centre Revenue Market Share by Type in 2021
Table Call Centre Price by Type (2017-2022)
Figure Global Call Centre Sales and Growth Rate of Out-sourced Call Centres (2017-2022)
Figure Global Call Centre Revenue (Million USD) and Growth Rate of Out-sourced Call Centres (2017-2022)
Figure Global Call Centre Sales and Growth Rate of In-house Call Centres (2017-2022)
Figure Global Call Centre Revenue (Million USD) and Growth Rate of In-house Call Centres (2017-2022)
Table Global Call Centre Consumption by Application (2017-2022)
Table Global Call Centre Consumption Market Share by Application (2017-2022)
Table Global Call Centre Consumption Revenue (Million USD) by Application (2017-2022)
Table Global Call Centre Consumption Revenue Market Share by Application (2017-2022)
Table Global Call Centre Consumption and Growth Rate of Mass Market Centre (2017-2022)
Table Global Call Centre Consumption and Growth Rate of B2B Centre (2017-2022)
Table Global Call Centre Consumption and Growth Rate of Universal Centre (2017-2022)
Table Global Call Centre Sales, Region Wise (2017-2022)
Table Global Call Centre Sales Market Share, Region Wise (2017-2022)
Figure Global Call Centre Sales Market Share, Region Wise (2017-2022)
Figure Global Call Centre Sales Market Share, Region Wise in 2021
Table Global Call Centre Revenue (Million USD), Region Wise (2017-2022)
Table Global Call Centre Revenue Market Share, Region Wise (2017-2022)
Figure Global Call Centre Revenue Market Share, Region Wise (2017-2022)
Figure Global Call Centre Revenue Market Share, Region Wise in 2021
Table Global Call Centre Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Table United States Call Centre Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Table Europe Call Centre Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Table China Call Centre Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Table Japan Call Centre Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Table India Call Centre Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Table Southeast Asia Call Centre Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Table Latin America Call Centre Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Table Middle East and Africa Call Centre Sales, Revenue (Million USD), Price and Gross Margin (2017-2022)
Figure Global Call Centre Sales and Growth Rate Forecast (2022-2029)
Figure Global Call Centre Revenue (Million USD) and Growth Rate Forecast (2022-2029)
Figure Global Call Centre Price and Trend Forecast (2022-2029)
Figure USA Call Centre Market Sales and Growth Rate Forecast Analysis (2022-2029)
Figure USA Call Centre Market Revenue (Million USD) and Growth Rate Forecast Analysis (2022-2029)
Figure Europe Call Centre Market Sales and Growth Rate Forecast Analysis (2022-2029)
Figure Europe Call Centre Market Revenue (Million USD) and Growth Rate Forecast Analysis (2022-2029)
Figure China Call Centre Market Sales and Growth Rate Forecast Analysis (2022-2029)
Figure China Call Centre Market Revenue (Million USD) and Growth Rate Forecast Analysis (2022-2029)
Figure Japan Call Centre Market Sales and Growth Rate Forecast Analysis (2022-2029)
Figure Japan Call Centre Market Revenue (Million USD) and Growth Rate Forecast Analysis (2022-2029)
Figure India Call Centre Market Sales and Growth Rate Forecast Analysis (2022-2029)
Figure India Call Centre Market Revenue (Million USD) and Growth Rate Forecast Analysis (2022-2029)
Figure Southeast Asia Call Centre Market Sales and Growth Rate Forecast Analysis (2022-2029)
Figure Southeast Asia Call Centre Market Revenue (Million USD) and Growth Rate Forecast Analysis (2022-2029)
Figure Latin America Call Centre Market Sales and Growth Rate Forecast Analysis (2022-2029)
Figure Latin America Call Centre Market Revenue (Million USD) and Growth Rate Forecast Analysis (2022-2029)
Figure Middle East and Africa Call Centre Market Sales and Growth Rate Forecast Analysis (2022-2029)
Figure Middle East and Africa Call Centre Market Revenue (Million USD) and Growth Rate Forecast Analysis (2022-2029)
Table Global Call Centre Market Sales Forecast, by Type
Table Global Call Centre Sales Volume Market Share Forecast, by Type
Table Global Call Centre Market Revenue (Million USD) Forecast, by Type
Table Global Call Centre Revenue Market Share Forecast, by Type
Table Global Call Centre Price Forecast, by Type
Figure Global Call Centre Revenue (Million USD) and Growth Rate of Out-sourced Call Centres (2022-2029)
Figure Global Call Centre Revenue (Million USD) and Growth Rate of In-house Call Centres (2022-2029)
Table Global Call Centre Market Consumption Forecast, by Application
Table Global Call Centre Consumption Volume Market Share Forecast, by Application
Table Global Call Centre Market Revenue (Million USD) Forecast, by Application
Table Global Call Centre Revenue Market Share Forecast, by Application
Figure Global Call Centre Consumption Value (Million USD) and Growth Rate of Mass Market Centre (2022-2029)
Figure Global Call Centre Consumption Value (Million USD) and Growth Rate of B2B Centre (2022-2029)
Figure Global Call Centre Consumption Value (Million USD) and Growth Rate of Universal Centre (2022-2029)
Figure Global COVID-19 Status Overview
Table Influence of COVID-19 Outbreak on Call Centre Industry Development
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