Global Helpdesk Automation Market Research Report 2022
SKU ID : QYR-21296644 | Publishing Date : 12-Jul-2022 | No. of pages : 95
Detailed TOC of Global Helpdesk Automation Market Research Report 2022
1 Report Overview1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Helpdesk Automation Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Incident Management Systems
1.2.3 Self-service Password Reset
1.2.4 Knowledge Base
1.2.5 Incident Management Portal
1.2.6 Automated Diagnostics
1.3 Market by Application
1.3.1 Global Helpdesk Automation Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 IT and Telecom
1.3.3 BFSI
1.3.4 Government and Education
1.3.5 Healthcare
1.3.6 Manufacturing and Automotive
1.3.7 Retail
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Helpdesk Automation Market Perspective (2017-2028)
2.2 Helpdesk Automation Growth Trends by Region
2.2.1 Helpdesk Automation Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Helpdesk Automation Historic Market Size by Region (2017-2022)
2.2.3 Helpdesk Automation Forecasted Market Size by Region (2023-2028)
2.3 Helpdesk Automation Market Dynamics
2.3.1 Helpdesk Automation Industry Trends
2.3.2 Helpdesk Automation Market Drivers
2.3.3 Helpdesk Automation Market Challenges
2.3.4 Helpdesk Automation Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Helpdesk Automation Players by Revenue
3.1.1 Global Top Helpdesk Automation Players by Revenue (2017-2022)
3.1.2 Global Helpdesk Automation Revenue Market Share by Players (2017-2022)
3.2 Global Helpdesk Automation Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Helpdesk Automation Revenue
3.4 Global Helpdesk Automation Market Concentration Ratio
3.4.1 Global Helpdesk Automation Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Helpdesk Automation Revenue in 2021
3.5 Helpdesk Automation Key Players Head office and Area Served
3.6 Key Players Helpdesk Automation Product Solution and Service
3.7 Date of Enter into Helpdesk Automation Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Helpdesk Automation Breakdown Data by Type
4.1 Global Helpdesk Automation Historic Market Size by Type (2017-2022)
4.2 Global Helpdesk Automation Forecasted Market Size by Type (2023-2028)
5 Helpdesk Automation Breakdown Data by Application
5.1 Global Helpdesk Automation Historic Market Size by Application (2017-2022)
5.2 Global Helpdesk Automation Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Helpdesk Automation Market Size (2017-2028)
6.2 North America Helpdesk Automation Market Size by Country (2017-2022)
6.3 North America Helpdesk Automation Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Helpdesk Automation Market Size (2017-2028)
7.2 Europe Helpdesk Automation Market Size by Country (2017-2022)
7.3 Europe Helpdesk Automation Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Helpdesk Automation Market Size (2017-2028)
8.2 Asia-Pacific Helpdesk Automation Market Size by Country (2017-2022)
8.3 Asia-Pacific Helpdesk Automation Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Helpdesk Automation Market Size (2017-2028)
9.2 Latin America Helpdesk Automation Market Size by Country (2017-2022)
9.3 Latin America Helpdesk Automation Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Helpdesk Automation Market Size (2017-2028)
10.2 Middle East & Africa Helpdesk Automation Market Size by Country (2017-2022)
10.3 Middle East & Africa Helpdesk Automation Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 BMC Software
11.1.1 BMC Software Company Detail
11.1.2 BMC Software Business Overview
11.1.3 BMC Software Helpdesk Automation Introduction
11.1.4 BMC Software Revenue in Helpdesk Automation Business (2017-2022)
11.1.5 BMC Software Recent Development
11.2 Broadcom
11.2.1 Broadcom Company Detail
11.2.2 Broadcom Business Overview
11.2.3 Broadcom Helpdesk Automation Introduction
11.2.4 Broadcom Revenue in Helpdesk Automation Business (2017-2022)
11.2.5 Broadcom Recent Development
11.3 HP Enterprise Services
11.3.1 HP Enterprise Services Company Detail
11.3.2 HP Enterprise Services Business Overview
11.3.3 HP Enterprise Services Helpdesk Automation Introduction
11.3.4 HP Enterprise Services Revenue in Helpdesk Automation Business (2017-2022)
11.3.5 HP Enterprise Services Recent Development
11.4 ServiceNow
11.4.1 ServiceNow Company Detail
11.4.2 ServiceNow Business Overview
11.4.3 ServiceNow Helpdesk Automation Introduction
11.4.4 ServiceNow Revenue in Helpdesk Automation Business (2017-2022)
11.4.5 ServiceNow Recent Development
11.5 Atlassian
11.5.1 Atlassian Company Detail
11.5.2 Atlassian Business Overview
11.5.3 Atlassian Helpdesk Automation Introduction
11.5.4 Atlassian Revenue in Helpdesk Automation Business (2017-2022)
11.5.5 Atlassian Recent Development
11.6 Axios Systems
11.6.1 Axios Systems Company Detail
11.6.2 Axios Systems Business Overview
11.6.3 Axios Systems Helpdesk Automation Introduction
11.6.4 Axios Systems Revenue in Helpdesk Automation Business (2017-2022)
11.6.5 Axios Systems Recent Development
11.7 Cherwell Software
11.7.1 Cherwell Software Company Detail
11.7.2 Cherwell Software Business Overview
11.7.3 Cherwell Software Helpdesk Automation Introduction
11.7.4 Cherwell Software Revenue in Helpdesk Automation Business (2017-2022)
11.7.5 Cherwell Software Recent Development
11.8 Freshdesk
11.8.1 Freshdesk Company Detail
11.8.2 Freshdesk Business Overview
11.8.3 Freshdesk Helpdesk Automation Introduction
11.8.4 Freshdesk Revenue in Helpdesk Automation Business (2017-2022)
11.8.5 Freshdesk Recent Development
11.9 Happyfox
11.9.1 Happyfox Company Detail
11.9.2 Happyfox Business Overview
11.9.3 Happyfox Helpdesk Automation Introduction
11.9.4 Happyfox Revenue in Helpdesk Automation Business (2017-2022)
11.9.5 Happyfox Recent Development
11.10 Kayako
11.10.1 Kayako Company Detail
11.10.2 Kayako Business Overview
11.10.3 Kayako Helpdesk Automation Introduction
11.10.4 Kayako Revenue in Helpdesk Automation Business (2017-2022)
11.10.5 Kayako Recent Development
11.11 NTR Global
11.11.1 NTR Global Company Detail
11.11.2 NTR Global Business Overview
11.11.3 NTR Global Helpdesk Automation Introduction
11.11.4 NTR Global Revenue in Helpdesk Automation Business (2017-2022)
11.11.5 NTR Global Recent Development
11.12 Resolve Systems
11.12.1 Resolve Systems Company Detail
11.12.2 Resolve Systems Business Overview
11.12.3 Resolve Systems Helpdesk Automation Introduction
11.12.4 Resolve Systems Revenue in Helpdesk Automation Business (2017-2022)
11.12.5 Resolve Systems Recent Development
11.13 Sunrise Software
11.13.1 Sunrise Software Company Detail
11.13.2 Sunrise Software Business Overview
11.13.3 Sunrise Software Helpdesk Automation Introduction
11.13.4 Sunrise Software Revenue in Helpdesk Automation Business (2017-2022)
11.13.5 Sunrise Software Recent Development
11.14 SunView Software
11.14.1 SunView Software Company Detail
11.14.2 SunView Software Business Overview
11.14.3 SunView Software Helpdesk Automation Introduction
11.14.4 SunView Software Revenue in Helpdesk Automation Business (2017-2022)
11.14.5 SunView Software Recent Development
11.15 Vision Helpdesk
11.15.1 Vision Helpdesk Company Detail
11.15.2 Vision Helpdesk Business Overview
11.15.3 Vision Helpdesk Helpdesk Automation Introduction
11.15.4 Vision Helpdesk Revenue in Helpdesk Automation Business (2017-2022)
11.15.5 Vision Helpdesk Recent Development
11.16 Vorex
11.16.1 Vorex Company Detail
11.16.2 Vorex Business Overview
11.16.3 Vorex Helpdesk Automation Introduction
11.16.4 Vorex Revenue in Helpdesk Automation Business (2017-2022)
11.16.5 Vorex Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Figures, Tables and Charts Available in Global Helpdesk Automation Market Research Report 2022
List of TablesTable 1. Global Helpdesk Automation Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Incident Management Systems
Table 3. Key Players of Self-service Password Reset
Table 4. Key Players of Knowledge Base
Table 5. Key Players of Incident Management Portal
Table 6. Key Players of Automated Diagnostics
Table 7. Global Helpdesk Automation Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 8. Global Helpdesk Automation Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 9. Global Helpdesk Automation Market Size by Region (2017-2022) & (US$ Million)
Table 10. Global Helpdesk Automation Market Share by Region (2017-2022)
Table 11. Global Helpdesk Automation Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 12. Global Helpdesk Automation Market Share by Region (2023-2028)
Table 13. Helpdesk Automation Market Trends
Table 14. Helpdesk Automation Market Drivers
Table 15. Helpdesk Automation Market Challenges
Table 16. Helpdesk Automation Market Restraints
Table 17. Global Helpdesk Automation Revenue by Players (2017-2022) & (US$ Million)
Table 18. Global Helpdesk Automation Market Share by Players (2017-2022)
Table 19. Global Top Helpdesk Automation Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Helpdesk Automation as of 2021)
Table 20. Ranking of Global Top Helpdesk Automation Companies by Revenue (US$ Million) in 2021
Table 21. Global 5 Largest Players Market Share by Helpdesk Automation Revenue (CR5 and HHI) & (2017-2022)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Helpdesk Automation Product Solution and Service
Table 24. Date of Enter into Helpdesk Automation Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Helpdesk Automation Market Size by Type (2017-2022) & (US$ Million)
Table 27. Global Helpdesk Automation Revenue Market Share by Type (2017-2022)
Table 28. Global Helpdesk Automation Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 29. Global Helpdesk Automation Revenue Market Share by Type (2023-2028)
Table 30. Global Helpdesk Automation Market Size by Application (2017-2022) & (US$ Million)
Table 31. Global Helpdesk Automation Revenue Market Share by Application (2017-2022)
Table 32. Global Helpdesk Automation Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 33. Global Helpdesk Automation Revenue Market Share by Application (2023-2028)
Table 34. North America Helpdesk Automation Market Size by Country (2017-2022) & (US$ Million)
Table 35. North America Helpdesk Automation Market Size by Country (2023-2028) & (US$ Million)
Table 36. Europe Helpdesk Automation Market Size by Country (2017-2022) & (US$ Million)
Table 37. Europe Helpdesk Automation Market Size by Country (2023-2028) & (US$ Million)
Table 38. Asia-Pacific Helpdesk Automation Market Size by Region (2017-2022) & (US$ Million)
Table 39. Asia-Pacific Helpdesk Automation Market Size by Region (2023-2028) & (US$ Million)
Table 40. Latin America Helpdesk Automation Market Size by Country (2017-2022) & (US$ Million)
Table 41. Latin America Helpdesk Automation Market Size by Country (2023-2028) & (US$ Million)
Table 42. Middle East & Africa Helpdesk Automation Market Size by Country (2017-2022) & (US$ Million)
Table 43. Middle East & Africa Helpdesk Automation Market Size by Country (2023-2028) & (US$ Million)
Table 44. BMC Software Company Detail
Table 45. BMC Software Business Overview
Table 46. BMC Software Helpdesk Automation Product
Table 47. BMC Software Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 48. BMC Software Recent Development
Table 49. Broadcom Company Detail
Table 50. Broadcom Business Overview
Table 51. Broadcom Helpdesk Automation Product
Table 52. Broadcom Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 53. Broadcom Recent Development
Table 54. HP Enterprise Services Company Detail
Table 55. HP Enterprise Services Business Overview
Table 56. HP Enterprise Services Helpdesk Automation Product
Table 57. HP Enterprise Services Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 58. HP Enterprise Services Recent Development
Table 59. ServiceNow Company Detail
Table 60. ServiceNow Business Overview
Table 61. ServiceNow Helpdesk Automation Product
Table 62. ServiceNow Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 63. ServiceNow Recent Development
Table 64. Atlassian Company Detail
Table 65. Atlassian Business Overview
Table 66. Atlassian Helpdesk Automation Product
Table 67. Atlassian Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 68. Atlassian Recent Development
Table 69. Axios Systems Company Detail
Table 70. Axios Systems Business Overview
Table 71. Axios Systems Helpdesk Automation Product
Table 72. Axios Systems Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 73. Axios Systems Recent Development
Table 74. Cherwell Software Company Detail
Table 75. Cherwell Software Business Overview
Table 76. Cherwell Software Helpdesk Automation Product
Table 77. Cherwell Software Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 78. Cherwell Software Recent Development
Table 79. Freshdesk Company Detail
Table 80. Freshdesk Business Overview
Table 81. Freshdesk Helpdesk Automation Product
Table 82. Freshdesk Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 83. Freshdesk Recent Development
Table 84. Happyfox Company Detail
Table 85. Happyfox Business Overview
Table 86. Happyfox Helpdesk Automation Product
Table 87. Happyfox Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 88. Happyfox Recent Development
Table 89. Kayako Company Detail
Table 90. Kayako Business Overview
Table 91. Kayako Helpdesk Automation Product
Table 92. Kayako Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 93. Kayako Recent Development
Table 94. NTR Global Company Detail
Table 95. NTR Global Business Overview
Table 96. NTR Global Helpdesk AutomationProduct
Table 97. NTR Global Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 98. NTR Global Recent Development
Table 99. Resolve Systems Company Detail
Table 100. Resolve Systems Business Overview
Table 101. Resolve Systems Helpdesk AutomationProduct
Table 102. Resolve Systems Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 103. Resolve Systems Recent Development
Table 104. Sunrise Software Company Detail
Table 105. Sunrise Software Business Overview
Table 106. Sunrise Software Helpdesk AutomationProduct
Table 107. Sunrise Software Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 108. Sunrise Software Recent Development
Table 109. SunView Software Company Detail
Table 110. SunView Software Business Overview
Table 111. SunView Software Helpdesk AutomationProduct
Table 112. SunView Software Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 113. SunView Software Recent Development
Table 114. Vision Helpdesk Company Detail
Table 115. Vision Helpdesk Business Overview
Table 116. Vision Helpdesk Helpdesk AutomationProduct
Table 117. Vision Helpdesk Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 118. Vision Helpdesk Recent Development
Table 119. Vorex Company Detail
Table 120. Vorex Business Overview
Table 121. Vorex Helpdesk AutomationProduct
Table 122. Vorex Revenue in Helpdesk Automation Business (2017-2022) & (US$ Million)
Table 123. Vorex Recent Development
Table 124. Research Programs/Design for This Report
Table 125. Key Data Information from Secondary Sources
Table 126. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Helpdesk Automation Market Share by Type: 2021 VS 2028
Figure 2. Incident Management Systems Features
Figure 3. Self-service Password Reset Features
Figure 4. Knowledge Base Features
Figure 5. Incident Management Portal Features
Figure 6. Automated Diagnostics Features
Figure 7. Global Helpdesk Automation Market Share by Application in 2021 & 2028
Figure 8. IT and Telecom Case Studies
Figure 9. BFSI Case Studies
Figure 10. Government and Education Case Studies
Figure 11. Healthcare Case Studies
Figure 12. Manufacturing and Automotive Case Studies
Figure 13. Retail Case Studies
Figure 14. Others Case Studies
Figure 15. Helpdesk Automation Report Years Considered
Figure 16. Global Helpdesk Automation Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 17. Global Helpdesk Automation Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 18. Global Helpdesk Automation Market Share by Region: 2021 VS 2028
Figure 19. Global Helpdesk Automation Market Share by Players in 2021
Figure 20. Global Top Helpdesk Automation Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Helpdesk Automation as of 2021)
Figure 21. The Top 10 and 5 Players Market Share by Helpdesk Automation Revenue in 2021
Figure 22. North America Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. North America Helpdesk Automation Market Share by Country (2017-2028)
Figure 24. United States Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Canada Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Europe Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Europe Helpdesk Automation Market Share by Country (2017-2028)
Figure 28. Germany Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. France Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. U.K. Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Italy Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Russia Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Nordic Countries Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Asia-Pacific Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Asia-Pacific Helpdesk Automation Market Share by Region (2017-2028)
Figure 36. China Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Japan Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. South Korea Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Southeast Asia Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. India Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Australia Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Latin America Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Latin America Helpdesk Automation Market Share by Country (2017-2028)
Figure 44. Mexico Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Brazil Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 46. Middle East & Africa Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 47. Middle East & Africa Helpdesk Automation Market Share by Country (2017-2028)
Figure 48. Turkey Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 49. Saudi Arabia Helpdesk Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 50. BMC Software Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 51. Broadcom Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 52. HP Enterprise Services Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 53. ServiceNow Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 54. Atlassian Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 55. Axios Systems Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 56. Cherwell Software Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 57. Freshdesk Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 58. Happyfox Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 59. Kayako Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 60. NTR Global Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 61. Resolve Systems Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 62. Sunrise Software Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 63. SunView Software Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 64. Vision Helpdesk Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 65. Vorex Revenue Growth Rate in Helpdesk Automation Business (2017-2022)
Figure 66. Bottom-up and Top-down Approaches for This Report
Figure 67. Data Triangulation
Figure 68. Key Executives Interviewed
Keyplayers in Global Helpdesk Automation Market Research Report 2022
BMC SoftwareBroadcom
HP Enterprise Services
ServiceNow
Atlassian
Axios Systems
Cherwell Software
Freshdesk
Happyfox
Kayako
NTR Global
Resolve Systems
Sunrise Software
SunView Software
Vision Helpdesk
Vorex