Business Process Outsourcing (BPO) enables the industry to outsource process responsibilities or operations to third-party service providers. The front-end BPO service is a service related to customer interaction, such as inbound or outbound sales, help desk, customer service center and telemarketing. The front desk BPO service also includes document management services such as accounting and finance.
This report elaborates the market size, market characteristics, and market growth of the Front Office BPO Services industry, and breaks down according to the type, application, and consumption area of Front Office BPO Services. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Front Office BPO Services in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Front Office BPO Services market covered in Chapter 13:
Hewlett Packard Enterprise Co.
Ricoh USA, Inc.
Atento S.A.
TeleTech Holdings, Inc.
Alliance Data Systems Corporation
Xerox Corporation
Williams Lea Limited
Sitel Worldwide Corporation
Convergys Corp.
IBM Global Services

In Chapter 6, on the basis of types, the Front Office BPO Services market from 2015 to 2025 is primarily split into:
Customer Management Service
Document Management Service

In Chapter 7, on the basis of applications, the Front Office BPO Services market from 2015 to 2025 covers:
BFSI
Manufacturing
Healthcare & Pharmaceuticals
Retail & Consumer Goods
IT & Telecommunication
Aerospace & Defense
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:

Historical Years:

2015-2019

Base Year:

2019

Estimated Year:

2020

Forecast Period:

2020-2025