Table of Contents PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: MARKET LANDSCAPE • Market outline • Factors affecting IT BPO industry • Advantages and disadvantages of IT BPO • Market ecosystem • Market characteristics • Market segmentation analysis PART 05: MARKET SIZING • Market definition • Market sizing 2017 • Market size and forecast 2017-2022 PART 06: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 07: MARKET SEGMENTATION BY TYPE • Segmentation by type • Comparison by type • Export – Market size and forecast 2017-2022 • Domestic – Market size and forecast 2017-2022 • Market opportunity by type PART 08: MARKET SEGMENTATION BY PRODUCT • Segmentation by product • Comparison by product • IT services – Market size and forecast 2017-2022 • BPM – Market size and forecast 2017-2022 • Software and R&D – Market size and forecast 2017-2022 • Market opportunity by product PART 09: CUSTOMER LANDSCAPE PART 10: MARKET SEGMENTATION BY END-USER • Segmentation by end-user • Comparison by end-users • Finance – Market size and forecast 2017-2022 • Insurance – Market size and forecast 2017-2022 • Telecom – Market size and forecast 2017-2022 • Healthcare – Market size and forecast 2017-2022 • Others – Market size and forecast 2017-2022 • Market opportunity by end-user PART 11: DECISION FRAMEWORK PART 12: DRIVERS AND CHALLENGES • Market drivers • Market challenges PART 13: MARKET TRENDS • Increased adoption of application outsourcing • Increasing digital transformation in organizations • Increased adoption of software-defined infrastructure PART 14: VENDOR LANDSCAPE • Overview • Landscape disruption • Competitive scenario PART 15: VENDOR ANALYSIS • Vendors covered • Vendor classification • Market positioning of vendors • IBM • Accenture • HCL Technologies • Infosys PART 16: APPENDIX • List of abbreviations List of Exhibits Exhibit 01: Parent market Exhibit 02: Global IT services market Exhibit 03: Market characteristics Exhibit 04: Market segments Exhibit 05: Market definition - Inclusions and exclusions checklist Exhibit 06: Market size 2017 Exhibit 07: Validation techniques employed for market sizing 2017 Exhibit 08: IT and BPO services market in India – Market size and forecast 2017-2022 ($ bn) Exhibit 09: IT and BPO services market in India – Year-over-year growth 2018-2022 (%) Exhibit 10: Five forces analysis 2017 Exhibit 11: Five forces analysis 2022 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition - Five forces 2017 Exhibit 18: Type – Market share 2017-2022 (%) Exhibit 19: Comparison by type Exhibit 20: Export – Market size and forecast 2017-2022 ($ bn) Exhibit 21: Export – Year-over-year growth 2018-2022 (%) Exhibit 22: Domestic – Market size and forecast 2017-2022 ($ bn) Exhibit 23: Domestic – Year-over-year growth 2018-2022 (%) Exhibit 24: Market opportunity by type Exhibit 25: Product – Market share 2017-2022 (%) Exhibit 26: Comparison by product Exhibit 27: IT services – Market size and forecast 2017-2022 ($ bn) Exhibit 28: IT services – Year-over-year growth 2018-2022 (%) Exhibit 29: BPM – Market size and forecast 2017-2022 ($ bn) Exhibit 30: BPM – Year-over-year growth 2018-2022 (%) Exhibit 31: Software and R&D – Market size and forecast 2017-2022 ($ bn) Exhibit 32: Software and R&D – Year-over-year growth 2018-2022 (%) Exhibit 33: Market opportunity by product Exhibit 34: Customer landscape Exhibit 35: End-user – Market share 2017-2022 (%) Exhibit 36: Comparison by end-user Exhibit 37: Finance – Market size and forecast 2017-2022 ($ bn) Exhibit 38: Finance – Year-over-year growth 2018-2022 (%) Exhibit 39: Insurance – Market size and forecast 2017-2022 ($ bn) Exhibit 40: Insurance – Year-over-year growth 2018-2022 (%) Exhibit 41: Telecom – Market size and forecast 2017-2022 ($ bn) Exhibit 42: Telecom – Year-over-year growth 2018-2022 (%) Exhibit 43: Healthcare – Market size and forecast 2017-2022 ($ bn) Exhibit 44: Healthcare – Year-over-year growth 2018-2022 (%) Exhibit 45: Others – Market size and forecast 2017-2022 ($ bn) Exhibit 46: Others – Year-over-year growth 2018-2022 (%) Exhibit 47: Market opportunity by product Exhibit 48: Vendor landscape Exhibit 49: Landscape disruption Exhibit 50: Vendors covered Exhibit 51: Vendor classification Exhibit 52: Market positioning of vendors Exhibit 53: IBM overview Exhibit 54: IBM – Business segments Exhibit 55: IBM – Geographic focus Exhibit 56: IBM – Key offerings Exhibit 57: Vendor overview Exhibit 58: Accenture – Business segments Exhibit 59: Accenture – Geographic focus Exhibit 60: Accenture – Key offerings Exhibit 61: Vendor overview Exhibit 62: HCL Technologies – Business segments Exhibit 63: HCL Technologies – Geographic focus Exhibit 64: HCL Technologies – Key offerings Exhibit 65: Vendor overview Exhibit 66: Infosys – Business segments Exhibit 67: Infosys – Geographic focus Exhibit 68: Infosys – Key offerings

Accenture, HCL Technologies, IBM, and Infosys.