Table of Contents PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: MARKET LANDSCAPE • Market ecosystem • Market characteristics • Market segmentation analysis PART 05: MARKET SIZING • Market outline • Market definition • Market sizing 2017 • Market size and forecast 2017-2022 PART 06: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 07: MARKET SEGMENTATION BY DEPLOYMENT MODEL • Segmentation by deployment model • Comparison by deployment model • On-premises model – Market size and forecast 2017-2022 • Cloud model – Market size and forecast 2017-2022 • Market opportunity by deployment model PART 08: CUSTOMER LANDSCAPE PART 09: MARKET SEGMENTATION BY END-USER • Segmentation by end-user • Comparison by end-user • BFSI – Market size and forecast 2017-2022 • Manufacturing – Market size and forecast 2017-2022 • Healthcare – Market size and forecast 2017-2022 • Retail – Market size and forecast 2017-2022 • Others– Market size and forecast 2017-2022 • Market opportunity by end-user PART 10: REGIONAL LANDSCAPE • Geographical segmentation • Regional comparison • Americas – Market size and forecast 2017-2022 • EMEA – Market size and forecast 2017-2022 • APAC – Market size and forecast 2017-2022 • Market opportunity PART 11: DECISION FRAMEWORK PART 12: DRIVERS AND CHALLENGES • Market drivers • Market challenges PART 13: MARKET TRENDS PART 14: VENDOR LANDSCAPE • Overview • Landscape disruption • Competitive scenario PART 15: VENDOR ANALYSIS • Vendors covered • Vendor classification • Market positioning of vendors • Hyland Software • IBM • Microsoft • OpenText • Oracle PART 16: APPENDIX • List of abbreviations List of Exhibits Exhibit 01: Parent market Exhibit 02: Global IT software market Exhibit 03: Market characteristics Exhibit 04: Market segments Exhibit 05: Market definition - Inclusions and exclusions checklist Exhibit 06: Market size 2017 Exhibit 07: Validation techniques employed for market sizing 2017 Exhibit 08: Global ECM market – Market size and forecast 2017-2022 ($ bn) Exhibit 09: Global ECM market – Year-over-year growth 2018-2022 (%) Exhibit 10: Five forces analysis 2017 Exhibit 11: Five forces analysis 2022 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition - Five forces analysis 2017 Exhibit 18: Market condition - Five forces analysis 2022 Exhibit 19: Global ECM market by deployment model – Market share 2017-2022 (%) Exhibit 20: Comparison by deployment model Exhibit 21: On-premises – Market size and forecast 2017-2022 ($ bn) Exhibit 22: On-premises – Year-over-year growth 2018-2022 (%) Exhibit 23: Cloud – Market size and forecast 2017-2022 ($ bn) Exhibit 24: Cloud – Year-over-year growth 2018-2022 (%) Exhibit 25: Market opportunity by deployment model Exhibit 26: Customer landscape Exhibit 27: Global ECM market by end-user – Market share 2017-2022 (%) Exhibit 28: Comparison by end-user Exhibit 29: BFSI – Market size and forecast 2017-2022 ($ bn) Exhibit 30: BFSI – Year-over-year growth 2018-2022 (%) Exhibit 31: Manufacturing – Market size and forecast 2017-2022 ($ bn) Exhibit 32: Manufacturing – Year-over-year growth 2018-2022 (%) Exhibit 33: Healthcare – Market size and forecast 2017-2022 ($ bn) Exhibit 34: Healthcare – Year-over-year growth 2018-2022 (%) Exhibit 35: Retail – Market size and forecast 2017-2022 ($ bn) Exhibit 36: Retail – Year-over-year growth 2018-2022 (%) Exhibit 37: Others – Market size and forecast 2017-2022 ($ bn) Exhibit 38: Others– Year-over-year growth 2018-2022 (%) Exhibit 39: Market opportunity by end-user Exhibit 40: Global ECM market – Market share by geography 2017-2022 (%) Exhibit 41: Regional comparison Exhibit 42: Americas – Market size and forecast 2017-2022 ($ bn) Exhibit 43: Americas – Year-over-year growth 2018-2022 (%) Exhibit 44: Top 3 countries in the Americas Exhibit 45: EMEA – Market size and forecast 2017-2022 ($ bn) Exhibit 46: EMEA – Year-over-year growth 2018-2022 (%) Exhibit 47: Top 3 countries in EMEA Exhibit 48: APAC – Market size and forecast 2017-2022 ($ bn) Exhibit 49: APAC – Year-over-year growth 2018-2022 (%) Exhibit 50: Top 3 countries in APAC Exhibit 51: Market opportunity Exhibit 52: Vendor landscape Exhibit 53: Landscape disruption Exhibit 54: Vendors covered Exhibit 55: Vendor classification Exhibit 56: Market positioning of vendors Exhibit 57: Vendor overview Exhibit 58: Hyland Software– Business segments Exhibit 59: Hyland Software – Organizational developments Exhibit 60: Hyland Software – Geographic focus Exhibit 61: Hyland Software – Segment focus Exhibit 62: Hyland Software – Key offerings Exhibit 63: Hyland Software – Key customers Exhibit 64: Vendor overview Exhibit 65: IBM – Business segments Exhibit 66: IBM – Organizational developments Exhibit 67: IBM – Geographic focus Exhibit 68: IBM – Segment focus Exhibit 69: IBM – Key offerings Exhibit 70: IBM – Key customers Exhibit 71: Vendor overview Exhibit 72: Microsoft – Business segments Exhibit 73: Microsoft – Organizational developments Exhibit 74: Microsoft – Geographic focus Exhibit 75: Microsoft – Segment focus Exhibit 76: Microsoft – Key offerings Exhibit 77: Microsoft – Key customers Exhibit 78: Vendor overview Exhibit 79: OpenText – Business segments Exhibit 80: OpenText – Organizational developments Exhibit 81: OpenText – Geographic focus Exhibit 82: OpenText – Segment focus Exhibit 83: OpenText – Key offerings Exhibit 84: OpenText – Key customers Exhibit 85: Vendor overview Exhibit 86: Oracle – Business segments Exhibit 87: Oracle – Organizational developments Exhibit 88: Oracle – Geographic focus Exhibit 89: Oracle – Segment focus Exhibit 90: Oracle – Key offerings Exhibit 91: Oracle – Key customers

Hyland Software, IBM, Microsoft, OpenText, and Oracle.