PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: MARKET LANDSCAPE • Market ecosystem • Market characteristics • Market segmentation analysis PART 05: MARKET SIZING • Market definition • Market sizing 2017 • Market size and forecast 2017-2022 PART 06: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 07: CUSTOMER LANDSCAPE PART 08: MARKET SEGMENTATION BY END-USER • Segmentation by end-user • Comparison by end-user • Commercial – Market size and forecast 2017-2022 • Industrial – Market size and forecast 2017-2022 • Residential – Market size and forecast 2017-2022 • Market opportunity by end-user PART 09: REGIONAL LANDSCAPE • Geographical segmentation • Regional comparison • Americas – Market size and forecast 2017-2022 • EMEA – Market size and forecast 2017-2022 • APAC – Market size and forecast 2017-2022 • Key leading countries • Market opportunity PART 10: DECISION FRAMEWORK PART 11: DRIVERS AND CHALLENGES • Market drivers • Other volume drivers • Market challenges • Other volume challenges PART 12: MARKET TRENDS • Inclination toward green cleaning products • Technological advances • Provision of specialty cleaning services PART 13: VENDOR LANDSCAPE • Overview • Landscape disruption • Competitive scenario PART 14: VENDOR ANALYSIS • Vendors covered • Vendor classification • Market positioning of vendors • ABM • Anago Cleaning Systems • ISS • The ServiceMaster Company PART 15: APPENDIX • List of abbreviations Exhibit 01: Parent market Exhibit 02: Global facility management outsourcing services market: Segmentation Exhibit 03: Market characteristics Exhibit 04: Market segments Exhibit 05: Market definition - Inclusions and exclusions checklist Exhibit 06: Market size 2017 Exhibit 07: Validation techniques employed for market sizing 2017 Exhibit 08: Global contract cleaning services market – Market size and forecast 2017-2022 ($ bn) Exhibit 09: Global contract cleaning services market – Year-over-year growth 2018-2022 (%) Exhibit 10: Five forces analysis 2017 Exhibit 11: Five forces analysis 2022 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition - Five forces 2017 Exhibit 18: Customer landscape Exhibit 19: Global contract cleaning services market – End-user segmentation 2017-2022 (%) Exhibit 20: Comparison by end-user Exhibit 21: Global commercial contract cleaning services market – Market size and forecast 2017-2022 ($ bn) Exhibit 22: Global commercial contract cleaning services market – Year-over-year growth 2018-2022 (%) Exhibit 23: Global industrial contract cleaning services market – Market size and forecast 2017-2022 ($ bn) Exhibit 24: Global industrial contract cleaning services market – Year-over-year growth 2018-2022 (%) Exhibit 25: Global residential contract cleaning services market – Market size and forecast 2017-2022 ($ bn) Exhibit 26: Global residential contract cleaning services market – Year-over-year growth 2018-2022 (%) Exhibit 27: Market opportunity by end-user Exhibit 28: Global contract cleaning services market – Market share by geography 2017-2022 (%) Exhibit 29: Regional comparison Exhibit 30: Americas – Market size and forecast 2017-2022 ($ bn) Exhibit 31: Americas – Year-over-year growth 2018-2022 (%) Exhibit 32: Top 3 countries in Americas Exhibit 33: EMEA – Market size and forecast 2017-2022 ($ bn) Exhibit 34: EMEA – Year-over-year growth 2018-2022 (%) Exhibit 35: Top 3 countries in EMEA Exhibit 36: APAC – Market size and forecast 2017-2022 ($ bn) Exhibit 37: APAC – Year-over-year growth 2018-2022 (%) Exhibit 38: Top 3 countries in APAC Exhibit 39: Key leading countries Exhibit 40: Market opportunity Exhibit 41: Automated tools and their cleaning service Exhibit 42: Examples of contract cleaning service providers using green products Exhibit 43: Vendor landscape Exhibit 44: Landscape disruption Exhibit 45: Vendors covered Exhibit 46: Vendor classification Exhibit 47: Market positioning of vendors Exhibit 48: Vendor overview Exhibit 49: ABM – Business segments Exhibit 50: ABM – Organizational developments Exhibit 51: ABM – Geographic focus Exhibit 52: ABM – Segment focus Exhibit 53: ABM – Key offerings Exhibit 54: Vendor overview Exhibit 55: Anago Cleaning Systems– Organizational developments Exhibit 56: Anago Cleaning Systems – Key offerings Exhibit 57: Vendor overview Exhibit 58: ISS – Business segments Exhibit 59: ISS – Organizational developments Exhibit 60: ISS – Geographic focus Exhibit 61: ISS – Segment focus Exhibit 62: ISS – Key offerings Exhibit 63: Vendor overview Exhibit 64: The ServiceMaster Company – Business segments Exhibit 65: The ServiceMaster Company – Organizational developments Exhibit 66: The ServiceMaster Company– Geographic focus Exhibit 67: The ServiceMaster Company– Segment focus Exhibit 68: The ServiceMaster Company – Key offerings

ABM Anago Cleaning Systems ISS The ServiceMaster Company