Table of Contents Overview Catalyst Summary Internet retail stores will thrive whilst high-street is beset by financial troubles Online retailers will exert greater pressure on physical store outlets Some leading brands remain on top following reform of business models String of bad financial results for several high-street brands reveals rising control of internet retailers Next day delivery services are expanding, but regulation could change matters Court cases are exerting pressure on vital gig economy, potentially creating big problems for major retailers Fierce battles over future of gig economy in United States could have far reaching consequences for global retailers Technology entering stores represents future of immersive shopping Integration of technology into consumer shopping experience is now vital New technology will transform the physical shopping experience Holographic imaging to provide retail stores with key advantages over online shopping Virtual reality will change how consumers purchase high-value items Quietly expanding, the Internet of things is creeping into retail Internet of Things is conforming to consumer needs much better Internet of Things is predicted to improve retailer business operations Supply chains are predicted to further embrace IoT technology in race for efficiency Under pressure to expand revenues, retail is courting the ‘grey dollar’ Major retail brands are increasingly appealing to older consumers, but doing so is not without challenge Appealing to desires of senior consumers rather than age will unlock spending potential Conclusions Retailers face period of profound change to business environment Appendix Sources Further Reading Ask the analyst About MarketLine Disclaimer

List of Figures Figure 1: Boohoo Group revenues (£m) 2013 to 2018 Figure 2: Inditex revenue (EURbn) 2009 to 2017 Figure 3: New Look Retail Group Ltd profit/loss (£m) 2013 to 2018 Figure 4: Deliveroo Figure 5: California Supreme Court ruling, 2018 Figure 6: Ralph Lauren holographic fashion show, 2015 Figure 7: Samsung interactive mirror Figure 8: Amazon ‘dash button’ Figure 9: Internet of Things Figure 10: UK population aged over 65-years (million) 2000 to 2017 Figure 11: Daphne Selfe