Table of Contents 2019-2024 Global Contact Center Market Report (Status and Outlook) 1 Scope of the Report 1.1 Market Introduction 1.2 Research Objectives 1.3 Years Considered 1.4 Market Research Methodology 1.5 Economic Indicators 1.6 Currency Considered 2 Executive Summary 2.1 World Market Overview 2.1.1 Global Contact Center Market Size 2014-2024 2.1.2 Contact Center Market Size CAGR by Region 2.2 Contact Center Segment by Type 2.2.1 On-Premise Type 2.2.2 Cloud-based Type 2.3 Contact Center Market Size by Type 2.3.1 Global Contact Center Market Size Market Share by Type (2014-2019) 2.3.2 Global Contact Center Market Size Growth Rate by Type (2014-2019) 2.4 Contact Center Segment by Application 2.4.1 Telecommunication 2.4.2 BFSI 2.4.3 Government and Public Sector 2.4.4 Healthcare and Life Sciences 2.4.5 Retail and Consumer Goods 2.4.6 Others 2.5 Contact Center Market Size by Application 2.5.1 Global Contact Center Market Size Market Share by Application (2014-2019) 2.5.2 Global Contact Center Market Size Growth Rate by Application (2014-2019) 3 Global Contact Center by Players 3.1 Global Contact Center Market Size Market Share by Players 3.1.1 Global Contact Center Market Size by Players (2017-2019) 3.1.2 Global Contact Center Market Size Market Share by Players (2017-2019) 3.2 Global Contact Center Key Players Head office and Products Offered 3.3 Market Concentration Rate Analysis 3.3.1 Competition Landscape Analysis 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019) 3.4 New Products and Potential Entrants 3.5 Mergers & Acquisitions, Expansion 4 Contact Center by Regions 4.1 Contact Center Market Size by Regions 4.2 Americas Contact Center Market Size Growth 4.3 APAC Contact Center Market Size Growth 4.4 Europe Contact Center Market Size Growth 4.5 Middle East & Africa Contact Center Market Size Growth 5 Americas 5.1 Americas Contact Center Market Size by Countries 5.2 Americas Contact Center Market Size by Type 5.3 Americas Contact Center Market Size by Application 5.4 United States 5.5 Canada 5.6 Mexico 5.7 Key Economic Indicators of Few Americas Countries 6 APAC 6.1 APAC Contact Center Market Size by Countries 6.2 APAC Contact Center Market Size by Type 6.3 APAC Contact Center Market Size by Application 6.4 China 6.5 Japan 6.6 Korea 6.7 Southeast Asia 6.8 India 6.9 Australia 6.10 Key Economic Indicators of Few APAC Countries 7 Europe 7.1 Europe Contact Center by Countries 7.2 Europe Contact Center Market Size by Type 7.3 Europe Contact Center Market Size by Application 7.4 Germany 7.5 France 7.6 UK 7.7 Italy 7.8 Russia 7.9 Spain 7.10 Key Economic Indicators of Few Europe Countries 8 Middle East & Africa 8.1 Middle East & Africa Contact Center by Countries 8.2 Middle East & Africa Contact Center Market Size by Type 8.3 Middle East & Africa Contact Center Market Size by Application 8.4 Egypt 8.5 South Africa 8.6 Israel 8.7 Turkey 8.8 GCC Countries 9 Market Drivers, Challenges and Trends 9.1 Market Drivers and Impact 9.1.1 Growing Demand from Key Regions 9.1.2 Growing Demand from Key Applications and Potential Industries 9.2 Market Challenges and Impact 9.3 Market Trends 10 Global Contact Center Market Forecast 10.1 Global Contact Center Market Size Forecast (2019-2024) 10.2 Global Contact Center Forecast by Regions 10.2.1 Global Contact Center Forecast by Regions (2019-2024) 10.2.2 Americas Market Forecast 10.2.3 APAC Market Forecast 10.2.4 Europe Market Forecast 10.2.5 Middle East & Africa Market Forecast 10.3 Americas Forecast by Countries 10.3.1 United States Market Forecast 10.3.2 Canada Market Forecast 10.3.3 Mexico Market Forecast 10.3.4 Brazil Market Forecast 10.4 APAC Forecast by Countries 10.4.1 China Market Forecast 10.4.2 Japan Market Forecast 10.4.3 Korea Market Forecast 10.4.4 Southeast Asia Market Forecast 10.4.5 India Market Forecast 10.4.6 Australia Market Forecast 10.5 Europe Forecast by Countries 10.5.1 Germany Market Forecast 10.5.2 France Market Forecast 10.5.3 UK Market Forecast 10.5.4 Italy Market Forecast 10.5.5 Russia Market Forecast 10.5.6 Spain Market Forecast 10.6 Middle East & Africa Forecast by Countries 10.6.1 Egypt Market Forecast 10.6.2 South Africa Market Forecast 10.6.3 Israel Market Forecast 10.6.4 Turkey Market Forecast 10.6.5 GCC Countries Market Forecast 10.7 Global Contact Center Forecast by Type 10.8 Global Contact Center Forecast by Application 11 Key Players Analysis 11.1 Teleperformance 11.1.1 Company Details 11.1.2 Contact Center Product Offered 11.1.3 Teleperformance Contact Center Revenue, Gross Margin and Market Share (2017-2019) 11.1.4 Main Business Overview 11.1.5 Teleperformance News 11.2 Alorica 11.2.1 Company Details 11.2.2 Contact Center Product Offered 11.2.3 Alorica Contact Center Revenue, Gross Margin and Market Share (2017-2019) 11.2.4 Main Business Overview 11.2.5 Alorica News 11.3 Convergys 11.3.1 Company Details 11.3.2 Contact Center Product Offered 11.3.3 Convergys Contact Center Revenue, Gross Margin and Market Share (2017-2019) 11.3.4 Main Business Overview 11.3.5 Convergys News 11.4 Atento S.A 11.4.1 Company Details 11.4.2 Contact Center Product Offered 11.4.3 Atento S.A Contact Center Revenue, Gross Margin and Market Share (2017-2019) 11.4.4 Main Business Overview 11.4.5 Atento S.A News 11.5 Sykes Enterprises 11.5.1 Company Details 11.5.2 Contact Center Product Offered 11.5.3 Sykes Enterprises Contact Center Revenue, Gross Margin and Market Share (2017-2019) 11.5.4 Main Business Overview 11.5.5 Sykes Enterprises News 11.6 Arvato 11.6.1 Company Details 11.6.2 Contact Center Product Offered 11.6.3 Arvato Contact Center Revenue, Gross Margin and Market Share (2017-2019) 11.6.4 Main Business Overview 11.6.5 Arvato News 11.7 Serco Group 11.7.1 Company Details 11.7.2 Contact Center Product Offered 11.7.3 Serco Group Contact Center Revenue, Gross Margin and Market Share (2017-2019) 11.7.4 Main Business Overview 11.7.5 Serco Group News 11.8 Acticall (Sitel) 11.8.1 Company Details 11.8.2 Contact Center Product Offered 11.8.3 Acticall (Sitel) Contact Center Revenue, Gross Margin and Market Share (2017-2019) 11.8.4 Main Business Overview 11.8.5 Acticall (Sitel) News 11.9 Transcom 11.9.1 Company Details 11.9.2 Contact Center Product Offered 11.9.3 Transcom Contact Center Revenue, Gross Margin and Market Share (2017-2019) 11.9.4 Main Business Overview 11.9.5 Transcom News 11.10 TeleTech 11.10.1 Company Details 11.10.2 Contact Center Product Offered 11.10.3 TeleTech Contact Center Revenue, Gross Margin and Market Share (2017-2019) 11.10.4 Main Business Overview 11.10.5 TeleTech News 11.11 Concentrix (SYNNEX) 11.12 HKT Teleservices 11.13 Comdata Group 12 Research Findings and Conclusion

List of Tables and Figures Table Product Specifications of Contact Center Figure Contact Center Report Years Considered Figure Market Research Methodology Figure Global Contact Center Market Size Growth Rate 2014-2024 ($ Millions) Table Contact Center Market Size CAGR by Region 2014-2024 ($ Millions) Table Major Players of On-Premise Type Table Major Players of Cloud-based Type Table Market Size by Type (2014-2019) ($ Millions) Table Global Contact Center Market Size Market Share by Type (2014-2019) Figure Global Contact Center Market Size Market Share by Type (2014-2019) Figure Global On-Premise Type Market Size Growth Rate Figure Global Cloud-based Type Market Size Growth Rate Figure Contact Center Consumed in Telecommunication Figure Global Contact Center Market: Telecommunication (2014-2019) ($ Millions) Figure Global Telecommunication YoY Growth ($ Millions) Figure Contact Center Consumed in BFSI Figure Global Contact Center Market: BFSI (2014-2019) ($ Millions) Figure Global BFSI YoY Growth ($ Millions) Figure Contact Center Consumed in Government and Public Sector Figure Global Contact Center Market: Government and Public Sector (2014-2019) ($ Millions) Figure Global Government and Public Sector YoY Growth ($ Millions) Figure Contact Center Consumed in Healthcare and Life Sciences Figure Global Contact Center Market: Healthcare and Life Sciences (2014-2019) ($ Millions) Figure Global Healthcare and Life Sciences YoY Growth ($ Millions) Figure Contact Center Consumed in Retail and Consumer Goods Figure Global Contact Center Market: Retail and Consumer Goods (2014-2019) ($ Millions) Figure Global Retail and Consumer Goods YoY Growth ($ Millions) Table Global Contact Center Market Size by Application (2014-2019) ($ Millions) Table Global Contact Center Market Size Market Share by Application (2014-2019) Figure Global Contact Center Market Size Market Share by Application (2014-2019) Figure Global Contact Center Market Size in Telecommunication Growth Rate Figure Global Contact Center Market Size in BFSI Growth Rate Figure Global Contact Center Market Size in Government and Public Sector Growth Rate Figure Global Contact Center Market Size in Healthcare and Life Sciences Growth Rate Figure Global Contact Center Market Size in Retail and Consumer Goods Growth Rate Figure Global Contact Center Market Size in Others Growth Rate Table Global Contact Center Revenue by Players (2017-2019) ($ Millions) Table Global Contact Center Revenue Market Share by Players (2017-2019) Figure Global Contact Center Revenue Market Share by Players in 2018 Table Global Contact Center Key Players Head office and Products Offered Table Contact Center Concentration Ratio (CR3, CR5 and CR10) (2017-2019) Table Global Contact Center Market Size by Regions 2014-2019 ($ Millions) Table Global Contact Center Market Size Market Share by Regions 2014-2019 Figure Global Contact Center Market Size Market Share by Regions 2014-2019 Figure Americas Contact Center Market Size 2014-2019 ($ Millions) Figure APAC Contact Center Market Size 2014-2019 ($ Millions) Figure Europe Contact Center Market Size 2014-2019 ($ Millions) Figure Middle East & Africa Contact Center Market Size 2014-2019 ($ Millions) Table Americas Contact Center Market Size by Countries (2014-2019) ($ Millions) Table Americas Contact Center Market Size Market Share by Countries (2014-2019) Figure Americas Contact Center Market Size Market Share by Countries in 2018 Table Americas Contact Center Market Size by Type (2014-2019) ($ Millions) Table Americas Contact Center Market Size Market Share by Type (2014-2019) Figure Americas Contact Center Market Size Market Share by Type in 2018 Table Americas Contact Center Market Size by Application (2014-2019) ($ Millions) Table Americas Contact Center Market Size Market Share by Application (2014-2019) Figure Americas Contact Center Market Size Market Share by Application in 2018 Figure United States Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Canada Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Mexico Contact Center Market Size Growth 2014-2019 ($ Millions) Table APAC Contact Center Market Size by Countries (2014-2019) ($ Millions) Table APAC Contact Center Market Size Market Share by Countries (2014-2019) Figure APAC Contact Center Market Size Market Share by Countries in 2018 Table APAC Contact Center Market Size by Type (2014-2019) ($ Millions) Table APAC Contact Center Market Size Market Share by Type (2014-2019) Figure APAC Contact Center Market Size Market Share by Type in 2018 Table APAC Contact Center Market Size by Application (2014-2019) ($ Millions) Table APAC Contact Center Market Size Market Share by Application (2014-2019) Figure APAC Contact Center Market Size Market Share by Application in 2018 Figure China Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Japan Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Korea Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Southeast Asia Contact Center Market Size Growth 2014-2019 ($ Millions) Figure India Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Australia Contact Center Market Size Growth 2014-2019 ($ Millions) Table Europe Contact Center Market Size by Countries (2014-2019) ($ Millions) Table Europe Contact Center Market Size Market Share by Countries (2014-2019) Figure Europe Contact Center Market Size Market Share by Countries in 2018 Table Europe Contact Center Market Size by Type (2014-2019) ($ Millions) Table Europe Contact Center Market Size Market Share by Type (2014-2019) Figure Europe Contact Center Market Size Market Share by Type in 2018 Table Europe Contact Center Market Size by Application (2014-2019) ($ Millions) Table Europe Contact Center Market Size Market Share by Application (2014-2019) Figure Europe Contact Center Market Size Market Share by Application in 2018 Figure Germany Contact Center Market Size Growth 2014-2019 ($ Millions) Figure France Contact Center Market Size Growth 2014-2019 ($ Millions) Figure UK Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Italy Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Russia Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Spain Contact Center Market Size Growth 2014-2019 ($ Millions) Table Middle East & Africa Contact Center Market Size by Countries (2014-2019) ($ Millions) Table Middle East & Africa Contact Center Market Size Market Share by Countries (2014-2019) Figure Middle East & Africa Contact Center Market Size Market Share by Countries in 2018 Table Middle East & Africa Contact Center Market Size by Type (2014-2019) ($ Millions) Table Middle East & Africa Contact Center Market Size Market Share by Type (2014-2019) Figure Middle East & Africa Contact Center Market Size Market Share by Type in 2018 Table Middle East & Africa Contact Center Market Size by Application (2014-2019) ($ Millions) Table Middle East & Africa Contact Center Market Size Market Share by Application (2014-2019) Figure Middle East & Africa Contact Center Market Size Market Share by Application in 2018 Figure Egypt Contact Center Market Size Growth 2014-2019 ($ Millions) Figure South Africa Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Israel Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Turkey Contact Center Market Size Growth 2014-2019 ($ Millions) Figure GCC Countries Contact Center Market Size Growth 2014-2019 ($ Millions) Figure Global Contact Center arket Size Forecast (2019-2024) ($ Millions) Table Global Contact Center Market Size Forecast by Regions (2019-2024) ($ Millions) Table Global Contact Center Market Size Market Share Forecast by Regions Figure Americas Contact Center Market Size 2019-2024 ($ Millions) Figure APAC Contact Center Market Size 2019-2024 ($ Millions) Figure Europe Contact Center Market Size 2019-2024 ($ Millions) Figure Middle East & Africa Contact Center Market Size 2019-2024 ($ Millions) Figure United States Contact Center Market Size 2019-2024 ($ Millions) Figure Canada Contact Center Market Size 2019-2024 ($ Millions) Figure Mexico Contact Center Market Size 2019-2024 ($ Millions) Figure Brazil Contact Center Market Size 2019-2024 ($ Millions) Figure China Contact Center Market Size 2019-2024 ($ Millions) Figure Japan Contact Center Market Size 2019-2024 ($ Millions) Figure Korea Contact Center Market Size 2019-2024 ($ Millions) Figure Southeast Asia Contact Center Market Size 2019-2024 ($ Millions) Figure India Contact Center Market Size 2019-2024 ($ Millions) Figure Australia Contact Center Market Size 2019-2024 ($ Millions) Figure Germany Contact Center Market Size 2019-2024 ($ Millions) Figure France Contact Center Market Size 2019-2024 ($ Millions) Figure UK Contact Center Market Size 2019-2024 ($ Millions) Figure Italy Contact Center Market Size 2019-2024 ($ Millions) Figure Russia Contact Center Market Size 2019-2024 ($ Millions) Figure Spain Contact Center Market Size 2019-2024 ($ Millions) Figure Egypt Contact Center Market Size 2019-2024 ($ Millions) Figure South Africa Contact Center Market Size 2019-2024 ($ Millions) Figure Israel Contact Center Market Size 2019-2024 ($ Millions) Figure Turkey Contact Center Market Size 2019-2024 ($ Millions) Figure GCC Countries Contact Center Market Size 2019-2024 ($ Millions) Table Global Contact Center Market Size Forecast by Type (2019-2024) ($ Millions) Table Global Contact Center Market Size Market Share Forecast by Type (2019-2024) Table Global Contact Center Market Size Forecast by Application (2019-2024) ($ Millions) Table Global Contact Center Market Size Market Share Forecast by Application (2019-2024) Table Teleperformance Basic Information, Head Office, Major Market Areas and Its Competitors Table Teleperformance Contact Center Revenue and Gross Margin (2017-2019) Figure Teleperformance Contact Center Market Share (2017-2019) Table Alorica Basic Information, Head Office, Major Market Areas and Its Competitors Table Alorica Contact Center Revenue and Gross Margin (2017-2019) Figure Alorica Contact Center Market Share (2017-2019) Table Convergys Basic Information, Head Office, Major Market Areas and Its Competitors Table Convergys Contact Center Revenue and Gross Margin (2017-2019) Figure Convergys Contact Center Market Share (2017-2019) Table Atento S.A Basic Information, Head Office, Major Market Areas and Its Competitors Table Atento S.A Contact Center Revenue and Gross Margin (2017-2019) Figure Atento S.A Contact Center Market Share (2017-2019) Table Sykes Enterprises Basic Information, Head Office, Major Market Areas and Its Competitors Table Sykes Enterprises Contact Center Revenue and Gross Margin (2017-2019) Figure Sykes Enterprises Contact Center Market Share (2017-2019) Table Arvato Basic Information, Head Office, Major Market Areas and Its Competitors Table Arvato Contact Center Revenue and Gross Margin (2017-2019) Figure Arvato Contact Center Market Share (2017-2019) Table Serco Group Basic Information, Head Office, Major Market Areas and Its Competitors Table Serco Group Contact Center Revenue and Gross Margin (2017-2019) Figure Serco Group Contact Center Market Share (2017-2019) Table Acticall (Sitel) Basic Information, Head Office, Major Market Areas and Its Competitors Table Acticall (Sitel) Contact Center Revenue and Gross Margin (2017-2019) Figure Acticall (Sitel) Contact Center Market Share (2017-2019) Table Transcom Basic Information, Head Office, Major Market Areas and Its Competitors Table Transcom Contact Center Revenue and Gross Margin (2017-2019) Figure Transcom Contact Center Market Share (2017-2019) Table TeleTech Basic Information, Head Office, Major Market Areas and Its Competitors Table TeleTech Contact Center Revenue and Gross Margin (2017-2019) Figure TeleTech Contact Center Market Share (2017-2019) Table Concentrix (SYNNEX) Basic Information, Head Office, Major Market Areas and Its Competitors Table HKT Teleservices Basic Information, Head Office, Major Market Areas and Its Competitors Table Comdata Group Basic Information, Head Office, Major Market Areas and Its Competitors