Table of Contents Customer Journey Mapping Tools Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025 1 Industry Overview of Customer Journey Mapping Tools 1.1 Customer Journey Mapping Tools Market Overview 1.1.1 Customer Journey Mapping Tools Product Scope 1.1.2 Market Status and Outlook 1.2 Global Customer Journey Mapping Tools Market Size and Analysis by Regions 1.2.1 North America 1.2.2 Europe 1.2.3 China 1.2.4 Rest of Asia Pacific 1.2.5 Central & South America 1.2.6 Middle East & Africa 1.3 Customer Journey Mapping Tools Market by Type 1.3.1 Cloud Based 1.3.2 On-Premises 1.4 Customer Journey Mapping Tools Market by End Users/Application 1.4.1 Small Businesses 1.4.2 Midsized Businesses 1.4.3 Large Businesses 2 Global Customer Journey Mapping Tools Competition Analysis by Players 2.1 Customer Journey Mapping Tools Market Size (Value) by Players (2018 and 2019) 2.2 Competitive Status and Trend 2.2.1 Market Concentration Rate 2.2.2 Product/Service Differences 2.2.3 New Entrants 2.2.4 The Technology Trends in Future 3 Company (Top Players) Profiles 3.1 Microsoft 3.1.1 Company Profile 3.1.2 Main Business/Business Overview 3.1.3 Products, Services and Solutions 3.1.4 Customer Journey Mapping Tools Revenue (Value) (2014-2019) 3.1.5 Recent Developments 3.2 Gliffy 3.2.1 Company Profile 3.2.2 Main Business/Business Overview 3.2.3 Products, Services and Solutions 3.2.4 Customer Journey Mapping Tools Revenue (Value) (2014-2019) 3.2.5 Recent Developments 3.3 Canvanizer 3.3.1 Company Profile 3.3.2 Main Business/Business Overview 3.3.3 Products, Services and Solutions 3.3.4 Customer Journey Mapping Tools Revenue (Value) (2014-2019) 3.3.5 Recent Developments 3.4 Xmind 3.4.1 Company Profile 3.4.2 Main Business/Business Overview 3.4.3 Products, Services and Solutions 3.4.4 Customer Journey Mapping Tools Revenue (Value) (2014-2019) 3.4.5 Recent Developments 3.5 OmniGraffle 3.5.1 Company Profile 3.5.2 Main Business/Business Overview 3.5.3 Products, Services and Solutions 3.5.4 Customer Journey Mapping Tools Revenue (Value) (2014-2019) 3.5.5 Recent Developments 3.6 Smaply 3.6.1 Company Profile 3.6.2 Main Business/Business Overview 3.6.3 Products, Services and Solutions 3.6.4 Customer Journey Mapping Tools Revenue (Value) (2014-2019) 3.6.5 Recent Developments 3.7 Touchpoint 3.7.1 Company Profile 3.7.2 Main Business/Business Overview 3.7.3 Products, Services and Solutions 3.7.4 Customer Journey Mapping Tools Revenue (Value) (2014-2019) 3.7.5 Recent Developments 3.8 IBM 3.8.1 Company Profile 3.8.2 Main Business/Business Overview 3.8.3 Products, Services and Solutions 3.8.4 Customer Journey Mapping Tools Revenue (Value) (2014-2019) 3.8.5 Recent Developments 3.9 Smartlook 3.9.1 Company Profile 3.9.2 Main Business/Business Overview 3.9.3 Products, Services and Solutions 3.9.4 Customer Journey Mapping Tools Revenue (Value) (2014-2019) 3.9.5 Recent Developments 3.10 UXPressia 3.10.1 Company Profile 3.10.2 Main Business/Business Overview 3.10.3 Products, Services and Solutions 3.10.4 Customer Journey Mapping Tools Revenue (Value) (2014-2019) 3.10.5 Recent Developments 3.11 Piwik PRO 3.12 Custellence 4 Global Customer Journey Mapping Tools Market Size by Type and Application (2014-2019) 4.1 Global Customer Journey Mapping Tools Market Size by Type (2014-2019) 4.2 Global Customer Journey Mapping Tools Market Size by Application (2014-2019) 4.3 Potential Application of Customer Journey Mapping Tools in Future 4.4 Top Consumer/End Users of Customer Journey Mapping Tools 5 North America Customer Journey Mapping Tools Development Status and Outlook 5.1 North America Customer Journey Mapping Tools Market Size (2014-2019) 5.2 North America Customer Journey Mapping Tools Market Size and Market Share by Players (2018 and 2019) 6 Europe Customer Journey Mapping Tools Development Status and Outlook 6.1 Europe Customer Journey Mapping Tools Market Size (2014-2019) 6.2 Europe Customer Journey Mapping Tools Market Size and Market Share by Players (2018 and 2019) 7 China Customer Journey Mapping Tools Development Status and Outlook 7.1 China Customer Journey Mapping Tools Market Size (2014-2019) 7.2 China Customer Journey Mapping Tools Market Size and Market Share by Players (2018 and 2019) 8 Rest of Asia Pacific Customer Journey Mapping Tools Development Status and Outlook 8.1 Rest of Asia Pacific Customer Journey Mapping Tools Market Size (2014-2019) 8.2 Rest of Asia Pacific Customer Journey Mapping Tools Market Size and Market Share by Players (2018 and 2019) 9 Central & South America Customer Journey Mapping Tools Development Status and Outlook 9.1 Central & South America Customer Journey Mapping Tools Market Size (2014-2019) 9.2 Central & South America Customer Journey Mapping Tools Market Size and Market Share by Players (2018 and 2019) 10 Middle East & Africa Customer Journey Mapping Tools Development Status and Outlook 10.1 Middle East & Africa Customer Journey Mapping Tools Market Size (2014-2019) 10.2 Middle East & Africa Customer Journey Mapping Tools Market Size and Market Share by Players (2018 and 2019) 11 Market Forecast by Regions, Type and Application (2019-2025) 11.1 Global Customer Journey Mapping Tools Market Size (Value) by Regions (2019-2025) 11.1.1 North America Customer Journey Mapping Tools Revenue and Growth Rate (2019-2025) 11.1.2 Europe Customer Journey Mapping Tools Revenue and Growth Rate (2019-2025) 11.1.3 China Customer Journey Mapping Tools Revenue and Growth Rate (2019-2025) 11.1.4 Rest of Asia Pacific Customer Journey Mapping Tools Revenue and Growth Rate (2019-2025) 11.1.5 Central & South America Customer Journey Mapping Tools Revenue and Growth Rate (2019-2025) 11.1.6 Middle East & Africa Customer Journey Mapping Tools Revenue and Growth Rate (2019-2025) 11.2 Global Customer Journey Mapping Tools Market Size (Value) by Type (2019-2025) 11.3 Global Customer Journey Mapping Tools Market Size by Application (2019-2025) 12 Customer Journey Mapping Tools Market Dynamics 12.1 Customer Journey Mapping Tools Market Opportunities 12.2 Customer Journey Mapping Tools Challenge and Risk 12.2.1 Competition from Opponents 12.2.2 Downside Risks of Economy 12.3 Customer Journey Mapping Tools Market Constraints and Threat 12.3.1 Threat from Substitute 12.3.2 Government Policy 12.3.3 Technology Risks 12.4 Customer Journey Mapping Tools Market Driving Force 12.4.1 Growing Demand from Emerging Markets 12.4.2 Potential Application 13 Market Effect Factors Analysis 13.1 Technology Progress/Risk 13.1.1 Substitutes 13.1.2 Technology Progress in Related Industry 13.2 Consumer Needs Trend/Customer Preference 13.3 External Environmental Change 13.3.1 Economic Fluctuations 13.3.2 Other Risk Factors 14 Research Finding/Conclusion 15 Appendix Methodology Analyst Introduction Data Source

List of Tables and Figures Figure Customer Journey Mapping Tools Product Scope Figure Global Customer Journey Mapping Tools Market Size (Million USD) (2014-2019) Table Global Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Global Customer Journey Mapping Tools Market Share by Regions in 2018 Figure North America Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Europe Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure China Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Rest of Asia Pacific Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Central & South America Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Middle East & Africa Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Global Customer Journey Mapping Tools Market Share by Type in 2018 Figure Cloud Based Market Size (Million USD) and Growth Rate (2014-2019) Figure On-Premises Market Size (Million USD) and Growth Rate (2014-2019) Figure Global Customer Journey Mapping Tools Market Share by Application in 2018 Table Key Downstream Customer in Small Businesses Figure Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate in Small Businesses (2014-2019) Table Key Downstream Customer in Midsized Businesses Figure Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate in Midsized Businesses (2014-2019) Table Key Downstream Customer in Large Businesses Figure Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate in Large Businesses (2014-2019) Table Customer Journey Mapping Tools Market Size (Million USD) by Players (2018 and 2019) Figure Customer Journey Mapping Tools Market Size Share by Players in 2018 Figure Customer Journey Mapping Tools Market Size Share by Players in 2019 Table Microsoft Basic Information List Table Customer Journey Mapping Tools Business Revenue (Million USD) of Microsoft (2014-2019) Figure Microsoft Customer Journey Mapping Tools Business Revenue Market Share in 2018 Table Gliffy Basic Information List Table Customer Journey Mapping Tools Business Revenue (Million USD) of Gliffy (2014-2019) Figure Gliffy Customer Journey Mapping Tools Business Revenue Market Share in 2018 Table Canvanizer Basic Information List Table Customer Journey Mapping Tools Business Revenue (Million USD) of Canvanizer (2014-2019) Figure Canvanizer Customer Journey Mapping Tools Business Revenue Market Share in 2018 Table Xmind Basic Information List Table Customer Journey Mapping Tools Business Revenue (Million USD) of Xmind (2014-2019) Figure Xmind Customer Journey Mapping Tools Business Revenue Market Share in 2018 Table OmniGraffle Basic Information List Table Customer Journey Mapping Tools Business Revenue (Million USD) of OmniGraffle (2014-2019) Figure OmniGraffle Customer Journey Mapping Tools Business Revenue Market Share in 2018 Table Smaply Basic Information List Table Customer Journey Mapping Tools Business Revenue (Million USD) of Smaply (2014-2019) Figure Smaply Customer Journey Mapping Tools Business Revenue Market Share in 2018 Table Touchpoint Basic Information List Table Customer Journey Mapping Tools Business Revenue (Million USD) of Touchpoint (2014-2019) Figure Touchpoint Customer Journey Mapping Tools Business Revenue Market Share in 2018 Table IBM Basic Information List Table Customer Journey Mapping Tools Business Revenue (Million USD) of IBM (2014-2019) Figure IBM Customer Journey Mapping Tools Business Revenue Market Share in 2018 Table Smartlook Basic Information List Table Customer Journey Mapping Tools Business Revenue (Million USD) of Smartlook (2014-2019) Figure Smartlook Customer Journey Mapping Tools Business Revenue Market Share in 20187 Table UXPressia Basic Information List Table Customer Journey Mapping Tools Business Revenue (Million USD) of UXPressia (2014-2019) Figure UXPressia Customer Journey Mapping Tools Business Revenue Market Share in 2018 Table Piwik PRO Basic Information List Table Custellence Basic Information List Table Global Customer Journey Mapping Tools Market Size (Million USD) by Type (2014-2019) Figure Global Customer Journey Mapping Tools Market Size Share by Type in 2014 Figure Global Customer Journey Mapping Tools Market Size Share by Type in 2015 Figure Global Customer Journey Mapping Tools Market Size Share by Type in 2016 Figure Global Customer Journey Mapping Tools Market Size Share by Type in 2017 Figure Global Customer Journey Mapping Tools Market Size Share by Type in 2018 Figure Global Customer Journey Mapping Tools Market Size Share by Type in 2019 Table Global Customer Journey Mapping Tools Market Size (Million USD) by Application (2014-2019) Figure Global Customer Journey Mapping Tools Market Size (Million USD) by Application in 2014 Figure Global Customer Journey Mapping Tools Market Size (Million USD) by Application in 2015 Figure Global Customer Journey Mapping Tools Market Size (Million USD) by Application in 2015 Figure Global Customer Journey Mapping Tools Market Size (Million USD) by Application in 2017 Figure Global Customer Journey Mapping Tools Market Size (Million USD) by Application in 2018 Figure Global Customer Journey Mapping Tools Market Size (Million USD) by Application in 2019 Table Top Consumer/End Users of Customer Journey Mapping Tools Figure North America Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table North America Customer Journey Mapping Tools Market Size (Million USD) by Players (2014-2019) Figure North America Customer Journey Mapping Tools Market Size Share by Players in 2018 Figure North America Customer Journey Mapping Tools Market Size Share by Players in 2019 Figure Europe Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Europe Customer Journey Mapping Tools Market Size (Million USD) by Players (2014-2019) Figure Europe Customer Journey Mapping Tools Market Size Share by Players in 2018 Figure Europe Customer Journey Mapping Tools Market Size Share by Players in 2019 Figure China Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table China Customer Journey Mapping Tools Market Size (Million USD) by Players (2014-2019) Figure China Customer Journey Mapping Tools Market Size Share by Players in 2018 Figure China Customer Journey Mapping Tools Market Size Share by Players in 2019 Figure Rest of Asia Pacific Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Rest of Asia Pacific Customer Journey Mapping Tools Market Size (Million USD) by Players (2014-2019) Figure Rest of Asia Pacific Customer Journey Mapping Tools Market Size Share by Players in 2018 Figure Rest of Asia Pacific Customer Journey Mapping Tools Market Size Share by Players in 2019 Figure Central & South America Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Central & South America Customer Journey Mapping Tools Market Size (Million USD) by Players (2014-2019) Figure Central & South America Customer Journey Mapping Tools Market Size Share by Players in 2018 Figure Central & South America Customer Journey Mapping Tools Market Size Share by Players in 2019 Figure Middle East & Africa Customer Journey Mapping Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Middle East & Africa Customer Journey Mapping Tools Market Size (Million USD) by Players (2014-2019) Figure Middle East & Africa Customer Journey Mapping Tools Market Size Share by Players in 2018 Figure Middle East & Africa Customer Journey Mapping Tools Market Size Share by Players in 2019 Figure Global Customer Journey Mapping Tools Market Size (Million USD) by Regions (2019-2025) Table Global Customer Journey Mapping Tools Market Size (Million USD) by Regions (2019-2025) Figure Global Customer Journey Mapping Tools Market Size Share by Regions in 2019 Figure Global Customer Journey Mapping Tools Market Size Share by Regions in 2025 Figure North America Customer Journey Mapping Tools Revenue (Million USD) and Growth Rate (2019-2025) Figure Europe Customer Journey Mapping Tools Revenue (Million USD) and Growth Rate (2019-2025) Figure China Customer Journey Mapping Tools Revenue (Million USD) and Growth Rate (2019-2025) Figure Rest of Asia Pacific Customer Journey Mapping Tools Revenue (Million USD) and Growth Rate (2019-2025) Figure Central & South America Customer Journey Mapping Tools Revenue (Million USD) and Growth Rate (2019-2025) Figure Middle East & Africa Customer Journey Mapping Tools Revenue (Million USD) and Growth Rate (2019-2025) Table Global Customer Journey Mapping Tools Market Size (Million USD) by Type (2019-2025) Figure Global Customer Journey Mapping Tools Market Size Share by Type in 2019 Figure Global Customer Journey Mapping Tools Market Size Share by Type in 2025 Table Global Customer Journey Mapping Tools Market Size (Million USD) by Application (2019-2025) Figure Global Customer Journey Mapping Tools Market Size (Million USD) by Application in 2019 Figure Global Customer Journey Mapping Tools Market Size (Million USD) by Application in 2025

Microsoft Gliffy Canvanizer Xmind OmniGraffle Smaply Touchpoint IBM Smartlook UXPressia Piwik PRO Custellence