1 Help Desk Outsourcing Introduction and Market Overview 1.1 Objectives of the Study 1.2 Definition of Help Desk Outsourcing 1.3 Help Desk Outsourcing Market Scope and Market Size Estimation 1.3.1 Market Concentration Ratio and Market Maturity Analysis 1.3.2 Europe Help Desk Outsourcing Value and Growth Rate from 2014-2024 1.4 Market Segmentation 1.4.1 Types of Help Desk Outsourcing 1.4.2 Applications of Help Desk Outsourcing 1.4.3 Research Countries 1.5 Market Dynamics 1.5.1 Drivers 1.5.2 Limitations 1.5.3 Opportunities 1.6 Industry News and Policies by Countries 1.6.1 Industry News 1.6.2 Industry Policies 2 Industry Chain Analysis 2.1 Upstream Raw Material Suppliers of Help Desk Outsourcing Analysis 2.2 Major Players of Help Desk Outsourcing 2.2.1 Major Players Manufacturing Base and Market Share of Help Desk Outsourcing in 2018 2.2.2 Major Players Product Types in 2018 2.3 Help Desk Outsourcing Manufacturing Cost Structure Analysis 2.3.1 Consumption Process Analysis 2.3.2 Manufacturing Cost Structure of Help Desk Outsourcing 2.3.3 Raw Material Cost of Help Desk Outsourcing 2.3.4 Labor Cost of Help Desk Outsourcing 2.4 Market Channel Analysis of Help Desk Outsourcing 2.5 Major Downstream Buyers of Help Desk Outsourcing Analysis 3 Europe Help Desk Outsourcing Market, by Type 3.1 Europe Help Desk Outsourcing Value and Market Share by Type (2014-2019E) 3.2 Europe Help Desk Outsourcing Consumption and Market Share by Type (2014-2019E) 3.3 Europe Help Desk Outsourcing Value and Growth Rate by Type (2014-2019E) 3.3.1 Europe Help Desk Outsourcing Value and Growth Rate of Outsourced Level 1 and Level 2 Support Services 3.3.2 Europe Help Desk Outsourcing Value and Growth Rate of Outsourced Technical Help desk Support Services 3.4 Europe Help Desk Outsourcing Price Analysis by Type (2014-2019E) 4 Help Desk Outsourcing Market, by Application 4.1 Downstream Market Overview 4.2 Europe Help Desk Outsourcing Consumption and Market Share by Application (2014-2019E) 4.2.1 Europe Help Desk Outsourcing Consumption and Growth Rate of Large Enterprises (2014-2019E) 4.2.2 Europe Help Desk Outsourcing Consumption and Growth Rate of Small and Medium Enterprises (2014-2019E) 5 Europe Help Desk Outsourcing Consumption, Value ($) by Countries (2014-2019E) 5.1 Europe Help Desk Outsourcing Value and Market Share by Countries (2014-2019E) 5.2 Europe Help Desk Outsourcing Consumption and Market Share by Countries (2014-2019E) 5.3 Europe Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) 5.4 Germany Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) 5.5 UK Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) 5.6 France Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) 5.7 Italy Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) 5.8 Spain Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) 5.9 Russia Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) 6 Competitive Landscape 6.1 Competitive Profile 6.2 Ciber Global 6.2.1 Company Profiles 6.2.2 Help Desk Outsourcing Product Introduction 6.2.3 Ciber Global Sales, Value, Price, Gross Margin 2014-2019E 6.2.4 Ciber Global Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.3 IBM 6.3.1 Company Profiles 6.3.2 Help Desk Outsourcing Product Introduction 6.3.3 IBM Sales, Value, Price, Gross Margin 2014-2019E 6.3.4 IBM Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.4 HCL Technologies Limited 6.4.1 Company Profiles 6.4.2 Help Desk Outsourcing Product Introduction 6.4.3 HCL Technologies Limited Sales, Value, Price, Gross Margin 2014-2019E 6.4.4 HCL Technologies Limited Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.5 Deutsche Telekom AG 6.5.1 Company Profiles 6.5.2 Help Desk Outsourcing Product Introduction 6.5.3 Deutsche Telekom AG Sales, Value, Price, Gross Margin 2014-2019E 6.5.4 Deutsche Telekom AG Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.6 Computacenter plcAtos SE 6.6.1 Company Profiles 6.6.2 Help Desk Outsourcing Product Introduction 6.6.3 Computacenter plcAtos SE Sales, Value, Price, Gross Margin 2014-2019E 6.6.4 Computacenter plcAtos SE Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.7 Wipro Limite 6.7.1 Company Profiles 6.7.2 Help Desk Outsourcing Product Introduction 6.7.3 Wipro Limite Sales, Value, Price, Gross Margin 2014-2019E 6.7.4 Wipro Limite Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.8 HP Enterprise Services 6.8.1 Company Profiles 6.8.2 Help Desk Outsourcing Product Introduction 6.8.3 HP Enterprise Services Sales, Value, Price, Gross Margin 2014-2019E 6.8.4 HP Enterprise Services Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.9 Maintech, Inc. 6.9.1 Company Profiles 6.9.2 Help Desk Outsourcing Product Introduction 6.9.3 Maintech, Inc. Sales, Value, Price, Gross Margin 2014-2019E 6.9.4 Maintech, Inc. Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.10 Corporation Service Company (CSC) 6.10.1 Company Profiles 6.10.2 Help Desk Outsourcing Product Introduction 6.10.3 Corporation Service Company (CSC) Sales, Value, Price, Gross Margin 2014-2019E 6.10.4 Corporation Service Company (CSC) Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.11 Multishoring.info 6.11.1 Company Profiles 6.11.2 Help Desk Outsourcing Product Introduction 6.11.3 Multishoring.info Sales, Value, Price, Gross Margin 2014-2019E 6.11.4 Multishoring.info Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.12 Getronics 6.12.1 Company Profiles 6.12.2 Help Desk Outsourcing Product Introduction 6.12.3 Getronics Sales, Value, Price, Gross Margin 2014-2019E 6.12.4 Getronics Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.13 Tieto Oyj 6.13.1 Company Profiles 6.13.2 Help Desk Outsourcing Product Introduction 6.13.3 Tieto Oyj Sales, Value, Price, Gross Margin 2014-2019E 6.13.4 Tieto Oyj Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.14 Accenture 6.14.1 Company Profiles 6.14.2 Help Desk Outsourcing Product Introduction 6.14.3 Accenture Sales, Value, Price, Gross Margin 2014-2019E 6.14.4 Accenture Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.15 CGI Group 6.15.1 Company Profiles 6.15.2 Help Desk Outsourcing Product Introduction 6.15.3 CGI Group Sales, Value, Price, Gross Margin 2014-2019E 6.15.4 CGI Group Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.16 Attivasoft LLC 6.16.1 Company Profiles 6.16.2 Help Desk Outsourcing Product Introduction 6.16.3 Attivasoft LLC Sales, Value, Price, Gross Margin 2014-2019E 6.16.4 Attivasoft LLC Market Share of Help Desk Outsourcing Segmented by Region in 2018 6.17 Capgemini SE 6.18 Qcom Outsourcing 6.19 Kayako 7 Europe Help Desk Outsourcing Market Analysis and Forecast by Type and Application 7.1 Europe Help Desk Outsourcing Market Value & Volume Forecast, by Type (2019-2024) 7.1.1 Outsourced Level 1 and Level 2 Support Services Market Value and Volume Forecast (2019-2024) 7.1.2 Outsourced Technical Help desk Support Services Market Value and Volume Forecast (2019-2024) 7.2 Europe Help Desk Outsourcing Market Value & Volume Forecast, by Application (2019-2024) 7.2.1 Large Enterprises Market Value and Volume Forecast (2019-2024) 7.2.2 Small and Medium Enterprises Market Value and Volume Forecast (2019-2024) 8 Help Desk Outsourcing Market Analysis and Forecast by Countries 8.1 Germany Market Value and Consumption Forecast (2019-2024) 8.2 UK Market Value and Consumption Forecast (2019-2024) 8.3 France Market Value and Consumption Forecast (2019-2024) 8.4 Italy Market Value and Consumption Forecast (2019-2024) 8.5 Spain Market Value and Consumption Forecast (2019-2024) 8.6 Russia Market Value and Consumption Forecast (2019-2024) 9 New Project Feasibility Analysis 9.1 Industry Barriers and New Entrants SWOT Analysis 9.2 Analysis and Suggestions on New Project Investment 10 Research Finding and Conclusion 11 Appendix 11.1 Methodology 11.2 Research Data Source

List of Tables and Figures Figure Product Picture of Help Desk Outsourcing Table Product Specification of Help Desk Outsourcing Figure Market Concentration Ratio and Market Maturity Analysis of Help Desk Outsourcing Figure Europe Help Desk Outsourcing Value ($) and Growth Rate from 2014-2024 Table Different Types of Help Desk Outsourcing Figure Europe Help Desk Outsourcing Value ($) Segment by Type from 2014-2019E Figure Europe Help Desk Outsourcing Market Share by Types in 2018 Figure Outsourced Level 1 and Level 2 Support Services Picture Figure Outsourced Technical Help desk Support Services Picture Table Different Applications of Help Desk Outsourcing Figure Europe Help Desk Outsourcing Value ($) Segment by Applications from 2014-2019E Figure Europe Help Desk Outsourcing Market Share by Applications in 2018 Figure Large Enterprises Picture Figure Small and Medium Enterprises Picture Table Research Countries of Help Desk Outsourcing Figure Europe Help Desk Outsourcing Market Share by Countries in 2018 Figure Germany Help Desk Outsourcing Consumption Value ($) and Growth Rate (2014-2019E) Figure UK Help Desk Outsourcing Consumption Value ($) and Growth Rate (2014-2019E) Figure France Help Desk Outsourcing Consumption Value ($) and Growth Rate (2014-2019E) Figure Italy Help Desk Outsourcing Consumption Value ($) and Growth Rate (2014-2019E) Figure Spain Help Desk Outsourcing Consumption Value ($) and Growth Rate (2014-2019E) Figure Russia Help Desk Outsourcing Consumption Value ($) and Growth Rate (2014-2019E) Table Emerging and Growing Market of Help Desk Outsourcing Table Industry News Table Industry Policies Figure Industry Chain Analysis of Help Desk Outsourcing Table Upstream Raw Material Suppliers of Help Desk Outsourcing with Contact Information Table Major Players Manufacturing Base and Market Share of Help Desk Outsourcing in 2018 Table Major Players Consumption Value Market Share of Help Desk Outsourcing in 2018 Table Major Players Help Desk Outsourcing Product Types in 2018 Figure Consumption Process of Help Desk Outsourcing Figure Manufacturing Cost Structure of Help Desk Outsourcing Figure Channel Status of Help Desk Outsourcing Table Major Distributors of Help Desk Outsourcing with Contact Information Table Major Downstream Buyers of Help Desk Outsourcing with Contact Information Table Europe Help Desk Outsourcing Value ($) by Type (2014-2019E) Table Europe Help Desk Outsourcing Value Share by Type (2014-2019E) Figure Europe Help Desk Outsourcing Value Share by Type (2014-2019E) Table Europe Help Desk Outsourcing Consumption by Type (2014-2019E) Table Europe Help Desk Outsourcing Consumption Share by Type (2014-2019E) Figure Europe Help Desk Outsourcing Consumption Share by Type (2014-2019E) Figure Outsourced Level 1 and Level 2 Support Services Picture Figure Outsourced Technical Help desk Support Services Picture Figure Europe Help Desk Outsourcing Value ($) and Growth Rate of Outsourced Technical Help desk Support Services Table Europe Help Desk Outsourcing Price by Type (2014-2019E) Figure Downstream Market Overview Table Europe Help Desk Outsourcing Consumption by Application (2014-2019E) Table Europe Help Desk Outsourcing Consumption Market Share by Application (2014-2019E) Figure Europe Help Desk Outsourcing Consumption Market Share by Application (2014-2019E) Figure Europe Help Desk Outsourcing Consumption and Growth Rate of Large Enterprises (2014-2019) Figure Europe Help Desk Outsourcing Consumption and Growth Rate of Small and Medium Enterprises (2014-2019) Table Europe Help Desk Outsourcing Value ($) by Countries (2014-2019E) Table Europe Help Desk Outsourcing Value Market Share by Countries (2014-2019E) Figure Europe Help Desk Outsourcing Value Market Share by Countries (2014-2019E) Table Europe Help Desk Outsourcing Consumption by Countries (2014-2019E) Table Europe Help Desk Outsourcing Consumption Market Share by Countries (2014-2019E) Figure Europe Help Desk Outsourcing Consumption Market Share by Countries (2014-2019E) Table Europe Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) Table Germany Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) Table UK Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) Table France Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) Table Italy Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) Table Spain Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) Table Russia Help Desk Outsourcing Consumption, Value, Price and Gross Margin (2014-2019E) Figure Top 3 Market Share of Help Desk Outsourcing Companies in 2018 Figure Top 6 Market Share of Help Desk Outsourcing Companies in 2018 Table Major Players Value ($) Share (2014-2019E) Table Company Profiles Table Product Introduction Table Ciber Global Sales, Value, Price, Gross Margin 2014-2019E Figure Ciber Global Sales and Growth Rate Figure Ciber Global Value ($) Market Share 2014-2019 Figure Ciber Global Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table IBM Sales, Value, Price, Gross Margin 2014-2019E Figure IBM Sales and Growth Rate Figure IBM Value ($) Market Share 2014-2019 Figure IBM Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table HCL Technologies Limited Sales, Value, Price, Gross Margin 2014-2019E Figure HCL Technologies Limited Sales and Growth Rate Figure HCL Technologies Limited Value ($) Market Share 2014-2019 Figure HCL Technologies Limited Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Deutsche Telekom AG Sales, Value, Price, Gross Margin 2014-2019E Figure Deutsche Telekom AG Sales and Growth Rate Figure Deutsche Telekom AG Value ($) Market Share 2014-2019 Figure Deutsche Telekom AG Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Computacenter plcAtos SE Sales, Value, Price, Gross Margin 2014-2019E Figure Computacenter plcAtos SE Sales and Growth Rate Figure Computacenter plcAtos SE Value ($) Market Share 2014-2019 Figure Computacenter plcAtos SE Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Wipro Limite Sales, Value, Price, Gross Margin 2014-2019E Figure Wipro Limite Sales and Growth Rate Figure Wipro Limite Value ($) Market Share 2014-2019 Figure Wipro Limite Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table HP Enterprise Services Sales, Value, Price, Gross Margin 2014-2019E Figure HP Enterprise Services Sales and Growth Rate Figure HP Enterprise Services Value ($) Market Share 2014-2019 Figure HP Enterprise Services Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Maintech, Inc. Sales, Value, Price, Gross Margin 2014-2019E Figure Maintech, Inc. Sales and Growth Rate Figure Maintech, Inc. Value ($) Market Share 2014-2019 Figure Maintech, Inc. Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Corporation Service Company (CSC) Sales, Value, Price, Gross Margin 2014-2019E Figure Corporation Service Company (CSC) Sales and Growth Rate Figure Corporation Service Company (CSC) Value ($) Market Share 2014-2019 Figure Corporation Service Company (CSC) Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Multishoring.info Sales, Value, Price, Gross Margin 2014-2019E Figure Multishoring.info Sales and Growth Rate Figure Multishoring.info Value ($) Market Share 2014-2019 Figure Multishoring.info Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Getronics Sales, Value, Price, Gross Margin 2014-2019E Figure Getronics Sales and Growth Rate Figure Getronics Value ($) Market Share 2014-2019 Figure Getronics Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Tieto Oyj Sales, Value, Price, Gross Margin 2014-2019E Figure Tieto Oyj Sales and Growth Rate Figure Tieto Oyj Value ($) Market Share 2014-2019 Figure Tieto Oyj Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Accenture Sales, Value, Price, Gross Margin 2014-2019E Figure Accenture Sales and Growth Rate Figure Accenture Value ($) Market Share 2014-2019 Figure Accenture Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table CGI Group Sales, Value, Price, Gross Margin 2014-2019E Figure CGI Group Sales and Growth Rate Figure CGI Group Value ($) Market Share 2014-2019 Figure CGI Group Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Attivasoft LLC Sales, Value, Price, Gross Margin 2014-2019E Figure Attivasoft LLC Sales and Growth Rate Figure Attivasoft LLC Value ($) Market Share 2014-2019 Figure Attivasoft LLC Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Capgemini SE Sales, Value, Price, Gross Margin 2014-2019E Figure Capgemini SE Sales and Growth Rate Figure Capgemini SE Value ($) Market Share 2014-2019 Figure Capgemini SE Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Qcom Outsourcing Sales, Value, Price, Gross Margin 2014-2019E Figure Qcom Outsourcing Sales and Growth Rate Figure Qcom Outsourcing Value ($) Market Share 2014-2019 Figure Qcom Outsourcing Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Kayako Sales, Value, Price, Gross Margin 2014-2019E Figure Kayako Sales and Growth Rate Figure Kayako Value ($) Market Share 2014-2019 Figure Kayako Market Share of Help Desk Outsourcing Segmented by Region in 2018 Table Europe Help Desk Outsourcing Market Value ($) Forecast, by Type Table Europe Help Desk Outsourcing Market Volume Forecast, by Type Table Europe Market Value ($) Forecast by Application (2019-2024) Table Europe Market Volume Forecast by Application (2019-2024) Figure Germany Market Value ($) and Growth Rate Forecast (2019-2024) Figure Germany Consumption and Growth Rate Forecast (2019-2024) Figure UK Market Value ($) and Growth Rate Forecast (2019-2024) Figure UK Consumption and Growth Rate Forecast (2019-2024) Figure France Market Value ($) and Growth Rate Forecast (2019-2024) Figure France Consumption and Growth Rate Forecast (2019-2024) Figure Italy Market Value ($) and Growth Rate Forecast (2019-2024) Figure Italy Consumption and Growth Rate Forecast (2019-2024) Figure Spain Market Value ($) and Growth Rate Forecast (2019-2024) Figure Spain Consumption and Growth Rate Forecast (2019-2024) Figure Russia Market Value ($) and Growth Rate Forecast (2019-2024) Figure Russia Consumption and Growth Rate Forecast (2019-2024) Figure Industry Resource/Technology/Labor Importance Analysis Table New Entrants SWOT Analysis Table New Project Analysis of Investment Recovery