Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Contact Center Workforce Software Revenue 1.4 Market Analysis by Type 1.4.1 Global Contact Center Workforce Software Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Cloud Based 1.4.3 Web Based 1.5 Market by Application 1.5.1 Global Contact Center Workforce Software Market Share by Application: 2020 VS 2026 1.5.2 Large Enterprises 1.5.3 SMEs 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends by Regions 2.1 Contact Center Workforce Software Market Perspective (2015-2026) 2.2 Contact Center Workforce Software Growth Trends by Regions 2.2.1 Contact Center Workforce Software Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Contact Center Workforce Software Historic Market Share by Regions (2015-2020) 2.2.3 Contact Center Workforce Software Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Contact Center Workforce Software Market Growth Strategy 2.3.6 Primary Interviews with Key Contact Center Workforce Software Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Contact Center Workforce Software Players by Market Size 3.1.1 Global Top Contact Center Workforce Software Players by Revenue (2015-2020) 3.1.2 Global Contact Center Workforce Software Revenue Market Share by Players (2015-2020) 3.1.3 Global Contact Center Workforce Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Contact Center Workforce Software Market Concentration Ratio 3.2.1 Global Contact Center Workforce Software Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Contact Center Workforce Software Revenue in 2019 3.3 Contact Center Workforce Software Key Players Head office and Area Served 3.4 Key Players Contact Center Workforce Software Product Solution and Service 3.5 Date of Enter into Contact Center Workforce Software Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Contact Center Workforce Software Historic Market Size by Type (2015-2020) 4.2 Global Contact Center Workforce Software Forecasted Market Size by Type (2021-2026) 5 Contact Center Workforce Software Breakdown Data by Application (2015-2026) 5.1 Global Contact Center Workforce Software Market Size by Application (2015-2020) 5.2 Global Contact Center Workforce Software Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Contact Center Workforce Software Market Size (2015-2020) 6.2 Contact Center Workforce Software Key Players in North America (2019-2020) 6.3 North America Contact Center Workforce Software Market Size by Type (2015-2020) 6.4 North America Contact Center Workforce Software Market Size by Application (2015-2020) 7 Europe 7.1 Europe Contact Center Workforce Software Market Size (2015-2020) 7.2 Contact Center Workforce Software Key Players in Europe (2019-2020) 7.3 Europe Contact Center Workforce Software Market Size by Type (2015-2020) 7.4 Europe Contact Center Workforce Software Market Size by Application (2015-2020) 8 China 8.1 China Contact Center Workforce Software Market Size (2015-2020) 8.2 Contact Center Workforce Software Key Players in China (2019-2020) 8.3 China Contact Center Workforce Software Market Size by Type (2015-2020) 8.4 China Contact Center Workforce Software Market Size by Application (2015-2020) 9 Japan 9.1 Japan Contact Center Workforce Software Market Size (2015-2020) 9.2 Contact Center Workforce Software Key Players in Japan (2019-2020) 9.3 Japan Contact Center Workforce Software Market Size by Type (2015-2020) 9.4 Japan Contact Center Workforce Software Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Contact Center Workforce Software Market Size (2015-2020) 10.2 Contact Center Workforce Software Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Contact Center Workforce Software Market Size by Type (2015-2020) 10.4 Southeast Asia Contact Center Workforce Software Market Size by Application (2015-2020) 11 India 11.1 India Contact Center Workforce Software Market Size (2015-2020) 11.2 Contact Center Workforce Software Key Players in India (2019-2020) 11.3 India Contact Center Workforce Software Market Size by Type (2015-2020) 11.4 India Contact Center Workforce Software Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Contact Center Workforce Software Market Size (2015-2020) 12.2 Contact Center Workforce Software Key Players in Central & South America (2019-2020) 12.3 Central & South America Contact Center Workforce Software Market Size by Type (2015-2020) 12.4 Central & South America Contact Center Workforce Software Market Size by Application (2015-2020) 13Key Players Profiles 13.1 Aspect 13.1.1 Aspect Company Details 13.1.2 Aspect Business Overview and Its Total Revenue 13.1.3 Aspect Contact Center Workforce Software Introduction 13.1.4 Aspect Revenue in Contact Center Workforce Software Business (2015-2020)) 13.1.5 Aspect Recent Development 13.2 PureConnect 13.2.1 PureConnect Company Details 13.2.2 PureConnect Business Overview and Its Total Revenue 13.2.3 PureConnect Contact Center Workforce Software Introduction 13.2.4 PureConnect Revenue in Contact Center Workforce Software Business (2015-2020) 13.2.5 PureConnect Recent Development 13.3 PureEngage 13.3.1 PureEngage Company Details 13.3.2 PureEngage Business Overview and Its Total Revenue 13.3.3 PureEngage Contact Center Workforce Software Introduction 13.3.4 PureEngage Revenue in Contact Center Workforce Software Business (2015-2020) 13.3.5 PureEngage Recent Development 13.4 NICE inContact 13.4.1 NICE inContact Company Details 13.4.2 NICE inContact Business Overview and Its Total Revenue 13.4.3 NICE inContact Contact Center Workforce Software Introduction 13.4.4 NICE inContact Revenue in Contact Center Workforce Software Business (2015-2020) 13.4.5 NICE inContact Recent Development 13.5 Avaya Aura 13.5.1 Avaya Aura Company Details 13.5.2 Avaya Aura Business Overview and Its Total Revenue 13.5.3 Avaya Aura Contact Center Workforce Software Introduction 13.5.4 Avaya Aura Revenue in Contact Center Workforce Software Business (2015-2020) 13.5.5 Avaya Aura Recent Development 13.6 PlayVox 13.6.1 PlayVox Company Details 13.6.2 PlayVox Business Overview and Its Total Revenue 13.6.3 PlayVox Contact Center Workforce Software Introduction 13.6.4 PlayVox Revenue in Contact Center Workforce Software Business (2015-2020) 13.6.5 PlayVox Recent Development 13.7 Calabrio 13.7.1 Calabrio Company Details 13.7.2 Calabrio Business Overview and Its Total Revenue 13.7.3 Calabrio Contact Center Workforce Software Introduction 13.7.4 Calabrio Revenue in Contact Center Workforce Software Business (2015-2020) 13.7.5 Calabrio Recent Development 13.8 8x8 13.8.1 8x8 Company Details 13.8.2 8x8 Business Overview and Its Total Revenue 13.8.3 8x8 Contact Center Workforce Software Introduction 13.8.4 8x8 Revenue in Contact Center Workforce Software Business (2015-2020) 13.8.5 8x8 Recent Development 13.9 Dixa 13.9.1 Dixa Company Details 13.9.2 Dixa Business Overview and Its Total Revenue 13.9.3 Dixa Contact Center Workforce Software Introduction 13.9.4 Dixa Revenue in Contact Center Workforce Software Business (2015-2020) 13.9.5 Dixa Recent Development 13.10 Five9 13.10.1 Five9 Company Details 13.10.2 Five9 Business Overview and Its Total Revenue 13.10.3 Five9 Contact Center Workforce Software Introduction 13.10.4 Five9 Revenue in Contact Center Workforce Software Business (2015-2020) 13.10.5 Five9 Recent Development 13.11 Telax 10.11.1 Telax Company Details 10.11.2 Telax Business Overview and Its Total Revenue 10.11.3 Telax Contact Center Workforce Software Introduction 10.11.4 Telax Revenue in Contact Center Workforce Software Business (2015-2020) 10.11.5 Telax Recent Development 13.12 3CLogic 10.12.1 3CLogic Company Details 10.12.2 3CLogic Business Overview and Its Total Revenue 10.12.3 3CLogic Contact Center Workforce Software Introduction 10.12.4 3CLogic Revenue in Contact Center Workforce Software Business (2015-2020) 10.12.5 3CLogic Recent Development 13.13 Fuze 10.13.1 Fuze Company Details 10.13.2 Fuze Business Overview and Its Total Revenue 10.13.3 Fuze Contact Center Workforce Software Introduction 10.13.4 Fuze Revenue in Contact Center Workforce Software Business (2015-2020) 10.13.5 Fuze Recent Development 13.14 Monet 10.14.1 Monet Company Details 10.14.2 Monet Business Overview and Its Total Revenue 10.14.3 Monet Contact Center Workforce Software Introduction 10.14.4 Monet Revenue in Contact Center Workforce Software Business (2015-2020) 10.14.5 Monet Recent Development 13.15 injixo 10.15.1 injixo Company Details 10.15.2 injixo Business Overview and Its Total Revenue 10.15.3 injixo Contact Center Workforce Software Introduction 10.15.4 injixo Revenue in Contact Center Workforce Software Business (2015-2020) 10.15.5 injixo Recent Development 14Analyst's Viewpoints/Conclusions 15Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Contact Center Workforce Software Key Market Segments Table 2. Key Players Covered: Ranking by Contact Center Workforce Software Revenue Table 3. Ranking of Global Top Contact Center Workforce Software Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Contact Center Workforce Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Cloud Based Table 6. Key Players of Web Based Table 7. Global Contact Center Workforce Software Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 8. Global Contact Center Workforce Software Market Size by Regions (US$ Million): 2020 VS 2026 Table 9. Global Contact Center Workforce Software Market Size by Regions (2015-2020) (US$ Million) Table 10. Global Contact Center Workforce Software Market Share by Regions (2015-2020) Table 11. Global Contact Center Workforce Software Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 12. Global Contact Center Workforce Software Market Share by Regions (2021-2026) Table 13. Market Top Trends Table 14. Key Drivers: Impact Analysis Table 15. Key Challenges Table 16. Contact Center Workforce Software Market Growth Strategy Table 17. Main Points Interviewed from Key Contact Center Workforce Software Players Table 18. Global Contact Center Workforce Software Revenue by Players (2015-2020) (Million US$) Table 19. Global Contact Center Workforce Software Market Share by Players (2015-2020) Table 20. Global Top Contact Center Workforce Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Workforce Software as of 2019) Table 21. Global Contact Center Workforce Software by Players Market Concentration Ratio (CR5 and HHI) Table 22. Key Players Headquarters and Area Served Table 23. Key Players Contact Center Workforce Software Product Solution and Service Table 24. Date of Enter into Contact Center Workforce Software Market Table 25. Mergers & Acquisitions, Expansion Plans Table 26. Global Contact Center Workforce Software Market Size by Type (2015-2020) (Million US$) Table 27. Global Contact Center Workforce Software Market Size Share by Type (2015-2020) Table 28. Global Contact Center Workforce Software Revenue Market Share by Type (2021-2026) Table 29. Global Contact Center Workforce Software Market Size Share by Application (2015-2020) Table 30. Global Contact Center Workforce Software Market Size by Application (2015-2020) (Million US$) Table 31. Global Contact Center Workforce Software Market Size Share by Application (2021-2026) Table 32. North America Key Players Contact Center Workforce Software Revenue (2019-2020) (Million US$) Table 33. North America Key Players Contact Center Workforce Software Market Share (2019-2020) Table 34. North America Contact Center Workforce Software Market Size by Type (2015-2020) (Million US$) Table 35. North America Contact Center Workforce Software Market Share by Type (2015-2020) Table 36. North America Contact Center Workforce Software Market Size by Application (2015-2020) (Million US$) Table 37. North America Contact Center Workforce Software Market Share by Application (2015-2020) Table 38. Europe Key Players Contact Center Workforce Software Revenue (2019-2020) (Million US$) Table 39. Europe Key Players Contact Center Workforce Software Market Share (2019-2020) Table 40. Europe Contact Center Workforce Software Market Size by Type (2015-2020) (Million US$) Table 41. Europe Contact Center Workforce Software Market Share by Type (2015-2020) Table 42. Europe Contact Center Workforce Software Market Size by Application (2015-2020) (Million US$) Table 43. Europe Contact Center Workforce Software Market Share by Application (2015-2020) Table 44. China Key Players Contact Center Workforce Software Revenue (2019-2020) (Million US$) Table 45. China Key Players Contact Center Workforce Software Market Share (2019-2020) Table 46. China Contact Center Workforce Software Market Size by Type (2015-2020) (Million US$) Table 47. China Contact Center Workforce Software Market Share by Type (2015-2020) Table 48. China Contact Center Workforce Software Market Size by Application (2015-2020) (Million US$) Table 49. China Contact Center Workforce Software Market Share by Application (2015-2020) Table 50. Japan Key Players Contact Center Workforce Software Revenue (2019-2020) (Million US$) Table 51. Japan Key Players Contact Center Workforce Software Market Share (2019-2020) Table 52. Japan Contact Center Workforce Software Market Size by Type (2015-2020) (Million US$) Table 53. Japan Contact Center Workforce Software Market Share by Type (2015-2020) Table 54. Japan Contact Center Workforce Software Market Size by Application (2015-2020) (Million US$) Table 55. Japan Contact Center Workforce Software Market Share by Application (2015-2020) Table 56. Southeast Asia Key Players Contact Center Workforce Software Revenue (2019-2020) (Million US$) Table 57. Southeast Asia Key Players Contact Center Workforce Software Market Share (2019-2020) Table 58. Southeast Asia Contact Center Workforce Software Market Size by Type (2015-2020) (Million US$) Table 59. Southeast Asia Contact Center Workforce Software Market Share by Type (2015-2020) Table 60. Southeast Asia Contact Center Workforce Software Market Size by Application (2015-2020) (Million US$) Table 61. Southeast Asia Contact Center Workforce Software Market Share by Application (2015-2020) Table 62. India Key Players Contact Center Workforce Software Revenue (2019-2020) (Million US$) Table 63. India Key Players Contact Center Workforce Software Market Share (2019-2020) Table 64. India Contact Center Workforce Software Market Size by Type (2015-2020) (Million US$) Table 65. India Contact Center Workforce Software Market Share by Type (2015-2020) Table 66. India Contact Center Workforce Software Market Size by Application (2015-2020) (Million US$) Table 67. India Contact Center Workforce Software Market Share by Application (2015-2020) Table 68. Central & South America Key Players Contact Center Workforce Software Revenue (2019-2020) (Million US$) Table 69. Central & South America Key Players Contact Center Workforce Software Market Share (2019-2020) Table 70. Central & South America Contact Center Workforce Software Market Size by Type (2015-2020) (Million US$) Table 71. Central & South America Contact Center Workforce Software Market Share by Type (2015-2020) Table 72. Central & South America Contact Center Workforce Software Market Size by Application (2015-2020) (Million US$) Table 73. Central & South America Contact Center Workforce Software Market Share by Application (2015-2020) Table 74. Aspect Company Details Table 75. Aspect Business Overview Table 76. Aspect Product Table 77. Aspect Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 78. Aspect Recent Development Table 79. PureConnect Company Details Table 80. PureConnect Business Overview Table 81. PureConnect Product Table 82. PureConnect Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 83. PureConnect Recent Development Table 84. PureEngage Company Details Table 85. PureEngage Business Overview Table 86. PureEngage Product Table 87. PureEngage Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 88. PureEngage Recent Development Table 89. NICE inContact Company Details Table 90. NICE inContact Business Overview Table 91. NICE inContact Product Table 92. NICE inContact Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 93. NICE inContact Recent Development Table 94. Avaya Aura Company Details Table 95. Avaya Aura Business Overview Table 96. Avaya Aura Product Table 97. Avaya Aura Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 98. Avaya Aura Recent Development Table 99. PlayVox Company Details Table 100. PlayVox Business Overview Table 101. PlayVox Product Table 102. PlayVox Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 103. PlayVox Recent Development Table 104. Calabrio Company Details Table 105. Calabrio Business Overview Table 106. Calabrio Product Table 107. Calabrio Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 108. Calabrio Recent Development Table 109. 8x8 Business Overview Table 110. 8x8 Product Table 111. 8x8 Company Details Table 112. 8x8 Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 113. 8x8 Recent Development Table 114. Dixa Company Details Table 115. Dixa Business Overview Table 116. Dixa Product Table 117. Dixa Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 118. Dixa Recent Development Table 119. Five9 Company Details Table 120. Five9 Business Overview Table 121. Five9 Product Table 122. Five9 Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 123. Five9 Recent Development Table 124. Telax Company Details Table 125. Telax Business Overview Table 126. Telax Product Table 127. Telax Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 128. Telax Recent Development Table 129. 3CLogic Company Details Table 130. 3CLogic Business Overview Table 131. 3CLogic Product Table 132. 3CLogic Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 133. 3CLogic Recent Development Table 134. Fuze Company Details Table 135. Fuze Business Overview Table 136. Fuze Product Table 137. Fuze Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 138. Fuze Recent Development Table 139. Monet Company Details Table 140. Monet Business Overview Table 141. Monet Product Table 142. Monet Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 143. Monet Recent Development Table 144. injixo Company Details Table 145. injixo Business Overview Table 146. injixo Product Table 147. injixo Revenue in Contact Center Workforce Software Business (2015-2020) (Million US$) Table 148. injixo Recent Development Table 149. Research Programs/Design for This Report Table 150. Key Data Information from Secondary Sources Table 151. Key Data Information from Primary Sources List of Figures Figure 1. Global Contact Center Workforce Software Market Share by Type: 2020 VS 2026 Figure 2. Cloud Based Features Figure 3. Web Based Features Figure 4. Global Contact Center Workforce Software Market Share by Application: 2020 VS 2026 Figure 5. Large Enterprises Case Studies Figure 6. SMEs Case Studies Figure 7. Contact Center Workforce Software Report Years Considered Figure 8. Global Contact Center Workforce Software Market Size YoY Growth 2015-2026 (US$ Million) Figure 9. Global Contact Center Workforce Software Market Share by Regions: 2020 VS 2026 Figure 10. Global Contact Center Workforce Software Market Share by Regions (2021-2026) Figure 11. Porter's Five Forces Analysis Figure 12. Global Contact Center Workforce Software Market Share by Players in 2019 Figure 13. Global Top Contact Center Workforce Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Workforce Software as of 2019 Figure 14. The Top 10 and 5 Players Market Share by Contact Center Workforce Software Revenue in 2019 Figure 15. North America Contact Center Workforce Software Market Size YoY Growth (2015-2020) (Million US$) Figure 16. Europe Contact Center Workforce Software Market Size YoY Growth (2015-2020) (Million US$) Figure 17. China Contact Center Workforce Software Market Size YoY Growth (2015-2020) (Million US$) Figure 18. Japan Contact Center Workforce Software Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Southeast Asia Contact Center Workforce Software Market Size YoY Growth (2015-2020) (Million US$) Figure 20. India Contact Center Workforce Software Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Central & South America Contact Center Workforce Software Market Size YoY Growth (2015-2020) (Million US$) Figure 22. Aspect Total Revenue (US$ Million): 2019 Compared with 2018 Figure 23. Aspect Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 24. PureConnect Total Revenue (US$ Million): 2019 Compared with 2018 Figure 25. PureConnect Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 26. PureEngage Total Revenue (US$ Million): 2019 Compared with 2018 Figure 27. PureEngage Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 28. NICE inContact Total Revenue (US$ Million): 2019 Compared with 2018 Figure 29. NICE inContact Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 30. Avaya Aura Total Revenue (US$ Million): 2019 Compared with 2018 Figure 31. Avaya Aura Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 32. PlayVox Total Revenue (US$ Million): 2019 Compared with 2018 Figure 33. PlayVox Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 34. Calabrio Total Revenue (US$ Million): 2019 Compared with 2018 Figure 35. Calabrio Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 36. 8x8 Total Revenue (US$ Million): 2019 Compared with 2018 Figure 37. 8x8 Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 38. Dixa Total Revenue (US$ Million): 2019 Compared with 2018 Figure 39. Dixa Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 40. Five9 Total Revenue (US$ Million): 2019 Compared with 2018 Figure 41. Five9 Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 42. Telax Total Revenue (US$ Million): 2019 Compared with 2018 Figure 43. Telax Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 44. 3CLogic Total Revenue (US$ Million): 2019 Compared with 2018 Figure 45. 3CLogic Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 46. Fuze Total Revenue (US$ Million): 2019 Compared with 2018 Figure 47. Fuze Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 48. Monet Total Revenue (US$ Million): 2019 Compared with 2018 Figure 49. Monet Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 50. injixo Total Revenue (US$ Million): 2019 Compared with 2018 Figure 51. injixo Revenue Growth Rate in Contact Center Workforce Software Business (2015-2020) Figure 52. Bottom-up and Top-down Approaches for This Report Figure 53. Data Triangulation Figure 54. Key Executives Interviewed

Aspect PureConnect PureEngage NICE inContact Avaya Aura PlayVox Calabrio 8x8 Dixa Five9 Telax 3CLogic Fuze Monet injixo