Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Interactive Multi-Channel Communication Service Revenue 1.4 Market Analysis by Type 1.4.1 Global Interactive Multi-Channel Communication Service Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Dedicated Channel 1.4.3 Public Channel 1.5 Market by Application 1.5.1 Global Interactive Multi-Channel Communication Service Market Share by Application: 2020 VS 2026 1.5.2 Voice 1.5.3 Email 1.5.4 Social Media 1.5.5 Video Meetings 1.5.6 Others 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends by Regions 2.1 Interactive Multi-Channel Communication Service Market Perspective (2015-2026) 2.2 Interactive Multi-Channel Communication Service Growth Trends by Regions 2.2.1 Interactive Multi-Channel Communication Service Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Interactive Multi-Channel Communication Service Historic Market Share by Regions (2015-2020) 2.2.3 Interactive Multi-Channel Communication Service Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Interactive Multi-Channel Communication Service Market Growth Strategy 2.3.6 Primary Interviews with Key Interactive Multi-Channel Communication Service Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Interactive Multi-Channel Communication Service Players by Market Size 3.1.1 Global Top Interactive Multi-Channel Communication Service Players by Revenue (2015-2020) 3.1.2 Global Interactive Multi-Channel Communication Service Revenue Market Share by Players (2015-2020) 3.1.3 Global Interactive Multi-Channel Communication Service Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Interactive Multi-Channel Communication Service Market Concentration Ratio 3.2.1 Global Interactive Multi-Channel Communication Service Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Interactive Multi-Channel Communication Service Revenue in 2019 3.3 Interactive Multi-Channel Communication Service Key Players Head office and Area Served 3.4 Key Players Interactive Multi-Channel Communication Service Product Solution and Service 3.5 Date of Enter into Interactive Multi-Channel Communication Service Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Interactive Multi-Channel Communication Service Historic Market Size by Type (2015-2020) 4.2 Global Interactive Multi-Channel Communication Service Forecasted Market Size by Type (2021-2026) 5 Interactive Multi-Channel Communication Service Breakdown Data by Application (2015-2026) 5.1 Global Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) 5.2 Global Interactive Multi-Channel Communication Service Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Interactive Multi-Channel Communication Service Market Size (2015-2020) 6.2 Interactive Multi-Channel Communication Service Key Players in North America (2019-2020) 6.3 North America Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) 6.4 North America Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) 7 Europe 7.1 Europe Interactive Multi-Channel Communication Service Market Size (2015-2020) 7.2 Interactive Multi-Channel Communication Service Key Players in Europe (2019-2020) 7.3 Europe Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) 7.4 Europe Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) 8 China 8.1 China Interactive Multi-Channel Communication Service Market Size (2015-2020) 8.2 Interactive Multi-Channel Communication Service Key Players in China (2019-2020) 8.3 China Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) 8.4 China Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) 9 Japan 9.1 Japan Interactive Multi-Channel Communication Service Market Size (2015-2020) 9.2 Interactive Multi-Channel Communication Service Key Players in Japan (2019-2020) 9.3 Japan Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) 9.4 Japan Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Interactive Multi-Channel Communication Service Market Size (2015-2020) 10.2 Interactive Multi-Channel Communication Service Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) 10.4 Southeast Asia Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) 11 India 11.1 India Interactive Multi-Channel Communication Service Market Size (2015-2020) 11.2 Interactive Multi-Channel Communication Service Key Players in India (2019-2020) 11.3 India Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) 11.4 India Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Interactive Multi-Channel Communication Service Market Size (2015-2020) 12.2 Interactive Multi-Channel Communication Service Key Players in Central & South America (2019-2020) 12.3 Central & South America Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) 12.4 Central & South America Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) 13Key Players Profiles 13.1 Ecrion 13.1.1 Ecrion Company Details 13.1.2 Ecrion Business Overview and Its Total Revenue 13.1.3 Ecrion Interactive Multi-Channel Communication Service Introduction 13.1.4 Ecrion Revenue in Interactive Multi-Channel Communication Service Business (2015-2020)) 13.1.5 Ecrion Recent Development 13.2 Conduent 13.2.1 Conduent Company Details 13.2.2 Conduent Business Overview and Its Total Revenue 13.2.3 Conduent Interactive Multi-Channel Communication Service Introduction 13.2.4 Conduent Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) 13.2.5 Conduent Recent Development 13.3 Neopost 13.3.1 Neopost Company Details 13.3.2 Neopost Business Overview and Its Total Revenue 13.3.3 Neopost Interactive Multi-Channel Communication Service Introduction 13.3.4 Neopost Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) 13.3.5 Neopost Recent Development 13.4 Mailteck 13.4.1 Mailteck Company Details 13.4.2 Mailteck Business Overview and Its Total Revenue 13.4.3 Mailteck Interactive Multi-Channel Communication Service Introduction 13.4.4 Mailteck Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) 13.4.5 Mailteck Recent Development 13.5 Compart 13.5.1 Compart Company Details 13.5.2 Compart Business Overview and Its Total Revenue 13.5.3 Compart Interactive Multi-Channel Communication Service Introduction 13.5.4 Compart Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) 13.5.5 Compart Recent Development 13.6 Paragon 13.6.1 Paragon Company Details 13.6.2 Paragon Business Overview and Its Total Revenue 13.6.3 Paragon Interactive Multi-Channel Communication Service Introduction 13.6.4 Paragon Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) 13.6.5 Paragon Recent Development 13.7 Frontline 13.7.1 Frontline Company Details 13.7.2 Frontline Business Overview and Its Total Revenue 13.7.3 Frontline Interactive Multi-Channel Communication Service Introduction 13.7.4 Frontline Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) 13.7.5 Frontline Recent Development 13.8 Liquid State 13.8.1 Liquid State Company Details 13.8.2 Liquid State Business Overview and Its Total Revenue 13.8.3 Liquid State Interactive Multi-Channel Communication Service Introduction 13.8.4 Liquid State Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) 13.8.5 Liquid State Recent Development 13.9 Enghouse Interactive 13.9.1 Enghouse Interactive Company Details 13.9.2 Enghouse Interactive Business Overview and Its Total Revenue 13.9.3 Enghouse Interactive Interactive Multi-Channel Communication Service Introduction 13.9.4 Enghouse Interactive Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) 13.9.5 Enghouse Interactive Recent Development 13.10 Infobip 13.10.1 Infobip Company Details 13.10.2 Infobip Business Overview and Its Total Revenue 13.10.3 Infobip Interactive Multi-Channel Communication Service Introduction 13.10.4 Infobip Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) 13.10.5 Infobip Recent Development 13.11 Xerox 10.11.1 Xerox Company Details 10.11.2 Xerox Business Overview and Its Total Revenue 10.11.3 Xerox Interactive Multi-Channel Communication Service Introduction 10.11.4 Xerox Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) 10.11.5 Xerox Recent Development 14Analyst's Viewpoints/Conclusions 15Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Interactive Multi-Channel Communication Service Key Market Segments Table 2. Key Players Covered: Ranking by Interactive Multi-Channel Communication Service Revenue Table 3. Ranking of Global Top Interactive Multi-Channel Communication Service Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Interactive Multi-Channel Communication Service Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Dedicated Channel Table 6. Key Players of Public Channel Table 7. Global Interactive Multi-Channel Communication Service Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 8. Global Interactive Multi-Channel Communication Service Market Size by Regions (US$ Million): 2020 VS 2026 Table 9. Global Interactive Multi-Channel Communication Service Market Size by Regions (2015-2020) (US$ Million) Table 10. Global Interactive Multi-Channel Communication Service Market Share by Regions (2015-2020) Table 11. Global Interactive Multi-Channel Communication Service Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 12. Global Interactive Multi-Channel Communication Service Market Share by Regions (2021-2026) Table 13. Market Top Trends Table 14. Key Drivers: Impact Analysis Table 15. Key Challenges Table 16. Interactive Multi-Channel Communication Service Market Growth Strategy Table 17. Main Points Interviewed from Key Interactive Multi-Channel Communication Service Players Table 18. Global Interactive Multi-Channel Communication Service Revenue by Players (2015-2020) (Million US$) Table 19. Global Interactive Multi-Channel Communication Service Market Share by Players (2015-2020) Table 20. Global Top Interactive Multi-Channel Communication Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Multi-Channel Communication Service as of 2019) Table 21. Global Interactive Multi-Channel Communication Service by Players Market Concentration Ratio (CR5 and HHI) Table 22. Key Players Headquarters and Area Served Table 23. Key Players Interactive Multi-Channel Communication Service Product Solution and Service Table 24. Date of Enter into Interactive Multi-Channel Communication Service Market Table 25. Mergers & Acquisitions, Expansion Plans Table 26. Global Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) (Million US$) Table 27. Global Interactive Multi-Channel Communication Service Market Size Share by Type (2015-2020) Table 28. Global Interactive Multi-Channel Communication Service Revenue Market Share by Type (2021-2026) Table 29. Global Interactive Multi-Channel Communication Service Market Size Share by Application (2015-2020) Table 30. Global Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) (Million US$) Table 31. Global Interactive Multi-Channel Communication Service Market Size Share by Application (2021-2026) Table 32. North America Key Players Interactive Multi-Channel Communication Service Revenue (2019-2020) (Million US$) Table 33. North America Key Players Interactive Multi-Channel Communication Service Market Share (2019-2020) Table 34. North America Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) (Million US$) Table 35. North America Interactive Multi-Channel Communication Service Market Share by Type (2015-2020) Table 36. North America Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) (Million US$) Table 37. North America Interactive Multi-Channel Communication Service Market Share by Application (2015-2020) Table 38. Europe Key Players Interactive Multi-Channel Communication Service Revenue (2019-2020) (Million US$) Table 39. Europe Key Players Interactive Multi-Channel Communication Service Market Share (2019-2020) Table 40. Europe Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) (Million US$) Table 41. Europe Interactive Multi-Channel Communication Service Market Share by Type (2015-2020) Table 42. Europe Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) (Million US$) Table 43. Europe Interactive Multi-Channel Communication Service Market Share by Application (2015-2020) Table 44. China Key Players Interactive Multi-Channel Communication Service Revenue (2019-2020) (Million US$) Table 45. China Key Players Interactive Multi-Channel Communication Service Market Share (2019-2020) Table 46. China Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) (Million US$) Table 47. China Interactive Multi-Channel Communication Service Market Share by Type (2015-2020) Table 48. China Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) (Million US$) Table 49. China Interactive Multi-Channel Communication Service Market Share by Application (2015-2020) Table 50. Japan Key Players Interactive Multi-Channel Communication Service Revenue (2019-2020) (Million US$) Table 51. Japan Key Players Interactive Multi-Channel Communication Service Market Share (2019-2020) Table 52. Japan Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) (Million US$) Table 53. Japan Interactive Multi-Channel Communication Service Market Share by Type (2015-2020) Table 54. Japan Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) (Million US$) Table 55. Japan Interactive Multi-Channel Communication Service Market Share by Application (2015-2020) Table 56. Southeast Asia Key Players Interactive Multi-Channel Communication Service Revenue (2019-2020) (Million US$) Table 57. Southeast Asia Key Players Interactive Multi-Channel Communication Service Market Share (2019-2020) Table 58. Southeast Asia Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) (Million US$) Table 59. Southeast Asia Interactive Multi-Channel Communication Service Market Share by Type (2015-2020) Table 60. Southeast Asia Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) (Million US$) Table 61. Southeast Asia Interactive Multi-Channel Communication Service Market Share by Application (2015-2020) Table 62. India Key Players Interactive Multi-Channel Communication Service Revenue (2019-2020) (Million US$) Table 63. India Key Players Interactive Multi-Channel Communication Service Market Share (2019-2020) Table 64. India Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) (Million US$) Table 65. India Interactive Multi-Channel Communication Service Market Share by Type (2015-2020) Table 66. India Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) (Million US$) Table 67. India Interactive Multi-Channel Communication Service Market Share by Application (2015-2020) Table 68. Central & South America Key Players Interactive Multi-Channel Communication Service Revenue (2019-2020) (Million US$) Table 69. Central & South America Key Players Interactive Multi-Channel Communication Service Market Share (2019-2020) Table 70. Central & South America Interactive Multi-Channel Communication Service Market Size by Type (2015-2020) (Million US$) Table 71. Central & South America Interactive Multi-Channel Communication Service Market Share by Type (2015-2020) Table 72. Central & South America Interactive Multi-Channel Communication Service Market Size by Application (2015-2020) (Million US$) Table 73. Central & South America Interactive Multi-Channel Communication Service Market Share by Application (2015-2020) Table 74. Ecrion Company Details Table 75. Ecrion Business Overview Table 76. Ecrion Product Table 77. Ecrion Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 78. Ecrion Recent Development Table 79. Conduent Company Details Table 80. Conduent Business Overview Table 81. Conduent Product Table 82. Conduent Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 83. Conduent Recent Development Table 84. Neopost Company Details Table 85. Neopost Business Overview Table 86. Neopost Product Table 87. Neopost Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 88. Neopost Recent Development Table 89. Mailteck Company Details Table 90. Mailteck Business Overview Table 91. Mailteck Product Table 92. Mailteck Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 93. Mailteck Recent Development Table 94. Compart Company Details Table 95. Compart Business Overview Table 96. Compart Product Table 97. Compart Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 98. Compart Recent Development Table 99. Paragon Company Details Table 100. Paragon Business Overview Table 101. Paragon Product Table 102. Paragon Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 103. Paragon Recent Development Table 104. Frontline Company Details Table 105. Frontline Business Overview Table 106. Frontline Product Table 107. Frontline Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 108. Frontline Recent Development Table 109. Liquid State Business Overview Table 110. Liquid State Product Table 111. Liquid State Company Details Table 112. Liquid State Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 113. Liquid State Recent Development Table 114. Enghouse Interactive Company Details Table 115. Enghouse Interactive Business Overview Table 116. Enghouse Interactive Product Table 117. Enghouse Interactive Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 118. Enghouse Interactive Recent Development Table 119. Infobip Company Details Table 120. Infobip Business Overview Table 121. Infobip Product Table 122. Infobip Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 123. Infobip Recent Development Table 124. Xerox Company Details Table 125. Xerox Business Overview Table 126. Xerox Product Table 127. Xerox Revenue in Interactive Multi-Channel Communication Service Business (2015-2020) (Million US$) Table 128. Xerox Recent Development Table 129. Research Programs/Design for This Report Table 130. Key Data Information from Secondary Sources Table 131. Key Data Information from Primary Sources List of Figures Figure 1. Global Interactive Multi-Channel Communication Service Market Share by Type: 2020 VS 2026 Figure 2. Dedicated Channel Features Figure 3. Public Channel Features Figure 4. Global Interactive Multi-Channel Communication Service Market Share by Application: 2020 VS 2026 Figure 5. Voice Case Studies Figure 6. Email Case Studies Figure 7. Social Media Case Studies Figure 8. Video Meetings Case Studies Figure 9. Others Case Studies Figure 10. Interactive Multi-Channel Communication Service Report Years Considered Figure 11. Global Interactive Multi-Channel Communication Service Market Size YoY Growth 2015-2026 (US$ Million) Figure 12. Global Interactive Multi-Channel Communication Service Market Share by Regions: 2020 VS 2026 Figure 13. Global Interactive Multi-Channel Communication Service Market Share by Regions (2021-2026) Figure 14. Porter's Five Forces Analysis Figure 15. Global Interactive Multi-Channel Communication Service Market Share by Players in 2019 Figure 16. Global Top Interactive Multi-Channel Communication Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Multi-Channel Communication Service as of 2019 Figure 17. The Top 10 and 5 Players Market Share by Interactive Multi-Channel Communication Service Revenue in 2019 Figure 18. North America Interactive Multi-Channel Communication Service Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Europe Interactive Multi-Channel Communication Service Market Size YoY Growth (2015-2020) (Million US$) Figure 20. China Interactive Multi-Channel Communication Service Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Japan Interactive Multi-Channel Communication Service Market Size YoY Growth (2015-2020) (Million US$) Figure 22. Southeast Asia Interactive Multi-Channel Communication Service Market Size YoY Growth (2015-2020) (Million US$) Figure 23. India Interactive Multi-Channel Communication Service Market Size YoY Growth (2015-2020) (Million US$) Figure 24. Central & South America Interactive Multi-Channel Communication Service Market Size YoY Growth (2015-2020) (Million US$) Figure 25. Ecrion Total Revenue (US$ Million): 2019 Compared with 2018 Figure 26. Ecrion Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 27. Conduent Total Revenue (US$ Million): 2019 Compared with 2018 Figure 28. Conduent Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 29. Neopost Total Revenue (US$ Million): 2019 Compared with 2018 Figure 30. Neopost Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 31. Mailteck Total Revenue (US$ Million): 2019 Compared with 2018 Figure 32. Mailteck Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 33. Compart Total Revenue (US$ Million): 2019 Compared with 2018 Figure 34. Compart Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 35. Paragon Total Revenue (US$ Million): 2019 Compared with 2018 Figure 36. Paragon Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 37. Frontline Total Revenue (US$ Million): 2019 Compared with 2018 Figure 38. Frontline Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 39. Liquid State Total Revenue (US$ Million): 2019 Compared with 2018 Figure 40. Liquid State Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 41. Enghouse Interactive Total Revenue (US$ Million): 2019 Compared with 2018 Figure 42. Enghouse Interactive Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 43. Infobip Total Revenue (US$ Million): 2019 Compared with 2018 Figure 44. Infobip Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 45. Xerox Total Revenue (US$ Million): 2019 Compared with 2018 Figure 46. Xerox Revenue Growth Rate in Interactive Multi-Channel Communication Service Business (2015-2020) Figure 47. Bottom-up and Top-down Approaches for This Report Figure 48. Data Triangulation Figure 49. Key Executives Interviewed

Ecrion Conduent Neopost Mailteck Compart Paragon Frontline Liquid State Enghouse Interactive Infobip Xerox