Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Computer Telephony Integration Revenue 1.4 Market Analysis by Type 1.4.1 Global Computer Telephony Integration Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Cloud Based 1.4.3 On-Premise 1.5 Market by Application 1.5.1 Global Computer Telephony Integration Market Share by Application: 2020 VS 2026 1.5.2 Large Enterprises 1.5.3 SMEs 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends by Regions 2.1 Computer Telephony Integration Market Perspective (2015-2026) 2.2 Computer Telephony Integration Growth Trends by Regions 2.2.1 Computer Telephony Integration Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Computer Telephony Integration Historic Market Share by Regions (2015-2020) 2.2.3 Computer Telephony Integration Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Computer Telephony Integration Market Growth Strategy 2.3.6 Primary Interviews with Key Computer Telephony Integration Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Computer Telephony Integration Players by Market Size 3.1.1 Global Top Computer Telephony Integration Players by Revenue (2015-2020) 3.1.2 Global Computer Telephony Integration Revenue Market Share by Players (2015-2020) 3.1.3 Global Computer Telephony Integration Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Computer Telephony Integration Market Concentration Ratio 3.2.1 Global Computer Telephony Integration Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Computer Telephony Integration Revenue in 2019 3.3 Computer Telephony Integration Key Players Head office and Area Served 3.4 Key Players Computer Telephony Integration Product Solution and Service 3.5 Date of Enter into Computer Telephony Integration Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Computer Telephony Integration Historic Market Size by Type (2015-2020) 4.2 Global Computer Telephony Integration Forecasted Market Size by Type (2021-2026) 5 Computer Telephony Integration Breakdown Data by Application (2015-2026) 5.1 Global Computer Telephony Integration Market Size by Application (2015-2020) 5.2 Global Computer Telephony Integration Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Computer Telephony Integration Market Size (2015-2020) 6.2 Computer Telephony Integration Key Players in North America (2019-2020) 6.3 North America Computer Telephony Integration Market Size by Type (2015-2020) 6.4 North America Computer Telephony Integration Market Size by Application (2015-2020) 7 Europe 7.1 Europe Computer Telephony Integration Market Size (2015-2020) 7.2 Computer Telephony Integration Key Players in Europe (2019-2020) 7.3 Europe Computer Telephony Integration Market Size by Type (2015-2020) 7.4 Europe Computer Telephony Integration Market Size by Application (2015-2020) 8 China 8.1 China Computer Telephony Integration Market Size (2015-2020) 8.2 Computer Telephony Integration Key Players in China (2019-2020) 8.3 China Computer Telephony Integration Market Size by Type (2015-2020) 8.4 China Computer Telephony Integration Market Size by Application (2015-2020) 9 Japan 9.1 Japan Computer Telephony Integration Market Size (2015-2020) 9.2 Computer Telephony Integration Key Players in Japan (2019-2020) 9.3 Japan Computer Telephony Integration Market Size by Type (2015-2020) 9.4 Japan Computer Telephony Integration Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Computer Telephony Integration Market Size (2015-2020) 10.2 Computer Telephony Integration Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Computer Telephony Integration Market Size by Type (2015-2020) 10.4 Southeast Asia Computer Telephony Integration Market Size by Application (2015-2020) 11 India 11.1 India Computer Telephony Integration Market Size (2015-2020) 11.2 Computer Telephony Integration Key Players in India (2019-2020) 11.3 India Computer Telephony Integration Market Size by Type (2015-2020) 11.4 India Computer Telephony Integration Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Computer Telephony Integration Market Size (2015-2020) 12.2 Computer Telephony Integration Key Players in Central & South America (2019-2020) 12.3 Central & South America Computer Telephony Integration Market Size by Type (2015-2020) 12.4 Central & South America Computer Telephony Integration Market Size by Application (2015-2020) 13Key Players Profiles 13.1 Five9 13.1.1 Five9 Company Details 13.1.2 Five9 Business Overview and Its Total Revenue 13.1.3 Five9 Computer Telephony Integration Introduction 13.1.4 Five9 Revenue in Computer Telephony Integration Business (2015-2020)) 13.1.5 Five9 Recent Development 13.2 Salesforce 13.2.1 Salesforce Company Details 13.2.2 Salesforce Business Overview and Its Total Revenue 13.2.3 Salesforce Computer Telephony Integration Introduction 13.2.4 Salesforce Revenue in Computer Telephony Integration Business (2015-2020) 13.2.5 Salesforce Recent Development 13.3 RingCentral 13.3.1 RingCentral Company Details 13.3.2 RingCentral Business Overview and Its Total Revenue 13.3.3 RingCentral Computer Telephony Integration Introduction 13.3.4 RingCentral Revenue in Computer Telephony Integration Business (2015-2020) 13.3.5 RingCentral Recent Development 13.4 Twilio 13.4.1 Twilio Company Details 13.4.2 Twilio Business Overview and Its Total Revenue 13.4.3 Twilio Computer Telephony Integration Introduction 13.4.4 Twilio Revenue in Computer Telephony Integration Business (2015-2020) 13.4.5 Twilio Recent Development 13.5 Enghouse Interactive 13.5.1 Enghouse Interactive Company Details 13.5.2 Enghouse Interactive Business Overview and Its Total Revenue 13.5.3 Enghouse Interactive Computer Telephony Integration Introduction 13.5.4 Enghouse Interactive Revenue in Computer Telephony Integration Business (2015-2020) 13.5.5 Enghouse Interactive Recent Development 13.6 NewVoiceMedia (Vonage) 13.6.1 NewVoiceMedia (Vonage) Company Details 13.6.2 NewVoiceMedia (Vonage) Business Overview and Its Total Revenue 13.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration Introduction 13.6.4 NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration Business (2015-2020) 13.6.5 NewVoiceMedia (Vonage) Recent Development 13.7 Genesys 13.7.1 Genesys Company Details 13.7.2 Genesys Business Overview and Its Total Revenue 13.7.3 Genesys Computer Telephony Integration Introduction 13.7.4 Genesys Revenue in Computer Telephony Integration Business (2015-2020) 13.7.5 Genesys Recent Development 13.8 Zendesk 13.8.1 Zendesk Company Details 13.8.2 Zendesk Business Overview and Its Total Revenue 13.8.3 Zendesk Computer Telephony Integration Introduction 13.8.4 Zendesk Revenue in Computer Telephony Integration Business (2015-2020) 13.8.5 Zendesk Recent Development 13.9 Freshworks 13.9.1 Freshworks Company Details 13.9.2 Freshworks Business Overview and Its Total Revenue 13.9.3 Freshworks Computer Telephony Integration Introduction 13.9.4 Freshworks Revenue in Computer Telephony Integration Business (2015-2020) 13.9.5 Freshworks Recent Development 13.10 NICE inContact 13.10.1 NICE inContact Company Details 13.10.2 NICE inContact Business Overview and Its Total Revenue 13.10.3 NICE inContact Computer Telephony Integration Introduction 13.10.4 NICE inContact Revenue in Computer Telephony Integration Business (2015-2020) 13.10.5 NICE inContact Recent Development 13.11 Nextiva 10.11.1 Nextiva Company Details 10.11.2 Nextiva Business Overview and Its Total Revenue 10.11.3 Nextiva Computer Telephony Integration Introduction 10.11.4 Nextiva Revenue in Computer Telephony Integration Business (2015-2020) 10.11.5 Nextiva Recent Development 13.12 Talkdesk 10.12.1 Talkdesk Company Details 10.12.2 Talkdesk Business Overview and Its Total Revenue 10.12.3 Talkdesk Computer Telephony Integration Introduction 10.12.4 Talkdesk Revenue in Computer Telephony Integration Business (2015-2020) 10.12.5 Talkdesk Recent Development 13.13 Jive Communications (LogMeIn) 10.13.1 Jive Communications (LogMeIn) Company Details 10.13.2 Jive Communications (LogMeIn) Business Overview and Its Total Revenue 10.13.3 Jive Communications (LogMeIn) Computer Telephony Integration Introduction 10.13.4 Jive Communications (LogMeIn) Revenue in Computer Telephony Integration Business (2015-2020) 10.13.5 Jive Communications (LogMeIn) Recent Development 13.14 Ameyo 10.14.1 Ameyo Company Details 10.14.2 Ameyo Business Overview and Its Total Revenue 10.14.3 Ameyo Computer Telephony Integration Introduction 10.14.4 Ameyo Revenue in Computer Telephony Integration Business (2015-2020) 10.14.5 Ameyo Recent Development 13.15 Aircall 10.15.1 Aircall Company Details 10.15.2 Aircall Business Overview and Its Total Revenue 10.15.3 Aircall Computer Telephony Integration Introduction 10.15.4 Aircall Revenue in Computer Telephony Integration Business (2015-2020) 10.15.5 Aircall Recent Development 13.16 Tenfold 10.16.1 Tenfold Company Details 10.16.2 Tenfold Business Overview and Its Total Revenue 10.16.3 Tenfold Computer Telephony Integration Introduction 10.16.4 Tenfold Revenue in Computer Telephony Integration Business (2015-2020) 10.16.5 Tenfold Recent Development 13.17 Ozonetel 10.17.1 Ozonetel Company Details 10.17.2 Ozonetel Business Overview and Its Total Revenue 10.17.3 Ozonetel Computer Telephony Integration Introduction 10.17.4 Ozonetel Revenue in Computer Telephony Integration Business (2015-2020) 10.17.5 Ozonetel Recent Development 13.18 InGenius 10.18.1 InGenius Company Details 10.18.2 InGenius Business Overview and Its Total Revenue 10.18.3 InGenius Computer Telephony Integration Introduction 10.18.4 InGenius Revenue in Computer Telephony Integration Business (2015-2020) 10.18.5 InGenius Recent Development 13.19 Cisco 10.19.1 Cisco Company Details 10.19.2 Cisco Business Overview and Its Total Revenue 10.19.3 Cisco Computer Telephony Integration Introduction 10.19.4 Cisco Revenue in Computer Telephony Integration Business (2015-2020) 10.19.5 Cisco Recent Development 13.20 Avaya 10.20.1 Avaya Company Details 10.20.2 Avaya Business Overview and Its Total Revenue 10.20.3 Avaya Computer Telephony Integration Introduction 10.20.4 Avaya Revenue in Computer Telephony Integration Business (2015-2020) 10.20.5 Avaya Recent Development 13.21 Bucher + Suter 10.21.1 Bucher + Suter Company Details 10.21.2 Bucher + Suter Business Overview and Its Total Revenue 10.21.3 Bucher + Suter Computer Telephony Integration Introduction 10.21.4 Bucher + Suter Revenue in Computer Telephony Integration Business (2015-2020) 10.21.5 Bucher + Suter Recent Development 14Analyst's Viewpoints/Conclusions 15Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Computer Telephony Integration Key Market Segments Table 2. Key Players Covered: Ranking by Computer Telephony Integration Revenue Table 3. Ranking of Global Top Computer Telephony Integration Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Computer Telephony Integration Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Cloud Based Table 6. Key Players of On-Premise Table 7. Global Computer Telephony Integration Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 8. Global Computer Telephony Integration Market Size by Regions (US$ Million): 2020 VS 2026 Table 9. Global Computer Telephony Integration Market Size by Regions (2015-2020) (US$ Million) Table 10. Global Computer Telephony Integration Market Share by Regions (2015-2020) Table 11. Global Computer Telephony Integration Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 12. Global Computer Telephony Integration Market Share by Regions (2021-2026) Table 13. Market Top Trends Table 14. Key Drivers: Impact Analysis Table 15. Key Challenges Table 16. Computer Telephony Integration Market Growth Strategy Table 17. Main Points Interviewed from Key Computer Telephony Integration Players Table 18. Global Computer Telephony Integration Revenue by Players (2015-2020) (Million US$) Table 19. Global Computer Telephony Integration Market Share by Players (2015-2020) Table 20. Global Top Computer Telephony Integration Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Computer Telephony Integration as of 2019) Table 21. Global Computer Telephony Integration by Players Market Concentration Ratio (CR5 and HHI) Table 22. Key Players Headquarters and Area Served Table 23. Key Players Computer Telephony Integration Product Solution and Service Table 24. Date of Enter into Computer Telephony Integration Market Table 25. Mergers & Acquisitions, Expansion Plans Table 26. Global Computer Telephony Integration Market Size by Type (2015-2020) (Million US$) Table 27. Global Computer Telephony Integration Market Size Share by Type (2015-2020) Table 28. Global Computer Telephony Integration Revenue Market Share by Type (2021-2026) Table 29. Global Computer Telephony Integration Market Size Share by Application (2015-2020) Table 30. Global Computer Telephony Integration Market Size by Application (2015-2020) (Million US$) Table 31. Global Computer Telephony Integration Market Size Share by Application (2021-2026) Table 32. North America Key Players Computer Telephony Integration Revenue (2019-2020) (Million US$) Table 33. North America Key Players Computer Telephony Integration Market Share (2019-2020) Table 34. North America Computer Telephony Integration Market Size by Type (2015-2020) (Million US$) Table 35. North America Computer Telephony Integration Market Share by Type (2015-2020) Table 36. North America Computer Telephony Integration Market Size by Application (2015-2020) (Million US$) Table 37. North America Computer Telephony Integration Market Share by Application (2015-2020) Table 38. Europe Key Players Computer Telephony Integration Revenue (2019-2020) (Million US$) Table 39. Europe Key Players Computer Telephony Integration Market Share (2019-2020) Table 40. Europe Computer Telephony Integration Market Size by Type (2015-2020) (Million US$) Table 41. Europe Computer Telephony Integration Market Share by Type (2015-2020) Table 42. Europe Computer Telephony Integration Market Size by Application (2015-2020) (Million US$) Table 43. Europe Computer Telephony Integration Market Share by Application (2015-2020) Table 44. China Key Players Computer Telephony Integration Revenue (2019-2020) (Million US$) Table 45. China Key Players Computer Telephony Integration Market Share (2019-2020) Table 46. China Computer Telephony Integration Market Size by Type (2015-2020) (Million US$) Table 47. China Computer Telephony Integration Market Share by Type (2015-2020) Table 48. China Computer Telephony Integration Market Size by Application (2015-2020) (Million US$) Table 49. China Computer Telephony Integration Market Share by Application (2015-2020) Table 50. Japan Key Players Computer Telephony Integration Revenue (2019-2020) (Million US$) Table 51. Japan Key Players Computer Telephony Integration Market Share (2019-2020) Table 52. Japan Computer Telephony Integration Market Size by Type (2015-2020) (Million US$) Table 53. Japan Computer Telephony Integration Market Share by Type (2015-2020) Table 54. Japan Computer Telephony Integration Market Size by Application (2015-2020) (Million US$) Table 55. Japan Computer Telephony Integration Market Share by Application (2015-2020) Table 56. Southeast Asia Key Players Computer Telephony Integration Revenue (2019-2020) (Million US$) Table 57. Southeast Asia Key Players Computer Telephony Integration Market Share (2019-2020) Table 58. Southeast Asia Computer Telephony Integration Market Size by Type (2015-2020) (Million US$) Table 59. Southeast Asia Computer Telephony Integration Market Share by Type (2015-2020) Table 60. Southeast Asia Computer Telephony Integration Market Size by Application (2015-2020) (Million US$) Table 61. Southeast Asia Computer Telephony Integration Market Share by Application (2015-2020) Table 62. India Key Players Computer Telephony Integration Revenue (2019-2020) (Million US$) Table 63. India Key Players Computer Telephony Integration Market Share (2019-2020) Table 64. India Computer Telephony Integration Market Size by Type (2015-2020) (Million US$) Table 65. India Computer Telephony Integration Market Share by Type (2015-2020) Table 66. India Computer Telephony Integration Market Size by Application (2015-2020) (Million US$) Table 67. India Computer Telephony Integration Market Share by Application (2015-2020) Table 68. Central & South America Key Players Computer Telephony Integration Revenue (2019-2020) (Million US$) Table 69. Central & South America Key Players Computer Telephony Integration Market Share (2019-2020) Table 70. Central & South America Computer Telephony Integration Market Size by Type (2015-2020) (Million US$) Table 71. Central & South America Computer Telephony Integration Market Share by Type (2015-2020) Table 72. Central & South America Computer Telephony Integration Market Size by Application (2015-2020) (Million US$) Table 73. Central & South America Computer Telephony Integration Market Share by Application (2015-2020) Table 74. Five9 Company Details Table 75. Five9 Business Overview Table 76. Five9 Product Table 77. Five9 Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 78. Five9 Recent Development Table 79. Salesforce Company Details Table 80. Salesforce Business Overview Table 81. Salesforce Product Table 82. Salesforce Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 83. Salesforce Recent Development Table 84. RingCentral Company Details Table 85. RingCentral Business Overview Table 86. RingCentral Product Table 87. RingCentral Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 88. RingCentral Recent Development Table 89. Twilio Company Details Table 90. Twilio Business Overview Table 91. Twilio Product Table 92. Twilio Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 93. Twilio Recent Development Table 94. Enghouse Interactive Company Details Table 95. Enghouse Interactive Business Overview Table 96. Enghouse Interactive Product Table 97. Enghouse Interactive Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 98. Enghouse Interactive Recent Development Table 99. NewVoiceMedia (Vonage) Company Details Table 100. NewVoiceMedia (Vonage) Business Overview Table 101. NewVoiceMedia (Vonage) Product Table 102. NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 103. NewVoiceMedia (Vonage) Recent Development Table 104. Genesys Company Details Table 105. Genesys Business Overview Table 106. Genesys Product Table 107. Genesys Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 108. Genesys Recent Development Table 109. Zendesk Business Overview Table 110. Zendesk Product Table 111. Zendesk Company Details Table 112. Zendesk Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 113. Zendesk Recent Development Table 114. Freshworks Company Details Table 115. Freshworks Business Overview Table 116. Freshworks Product Table 117. Freshworks Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 118. Freshworks Recent Development Table 119. NICE inContact Company Details Table 120. NICE inContact Business Overview Table 121. NICE inContact Product Table 122. NICE inContact Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 123. NICE inContact Recent Development Table 124. Nextiva Company Details Table 125. Nextiva Business Overview Table 126. Nextiva Product Table 127. Nextiva Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 128. Nextiva Recent Development Table 129. Talkdesk Company Details Table 130. Talkdesk Business Overview Table 131. Talkdesk Product Table 132. Talkdesk Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 133. Talkdesk Recent Development Table 134. Jive Communications (LogMeIn) Company Details Table 135. Jive Communications (LogMeIn) Business Overview Table 136. Jive Communications (LogMeIn) Product Table 137. Jive Communications (LogMeIn) Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 138. Jive Communications (LogMeIn) Recent Development Table 139. Ameyo Company Details Table 140. Ameyo Business Overview Table 141. Ameyo Product Table 142. Ameyo Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 143. Ameyo Recent Development Table 144. Aircall Company Details Table 145. Aircall Business Overview Table 146. Aircall Product Table 147. Aircall Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 148. Aircall Recent Development Table 149. Tenfold Company Details Table 150. Tenfold Business Overview Table 151. Tenfold Product Table 152. Tenfold Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 153. Tenfold Recent Development Table 154. Ozonetel Company Details Table 155. Ozonetel Business Overview Table 156. Ozonetel Product Table 157. Ozonetel Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 158. Ozonetel Recent Development Table 159. InGenius Company Details Table 160. InGenius Business Overview Table 161. InGenius Product Table 162. InGenius Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 163. InGenius Recent Development Table 164. Cisco Company Details Table 165. Cisco Business Overview Table 166. Cisco Product Table 167. Cisco Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 168. Cisco Recent Development Table 169. Avaya Company Details Table 170. Avaya Business Overview Table 171. Avaya Product Table 172. Avaya Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 173. Avaya Recent Development Table 174. Bucher + Suter Company Details Table 175. Bucher + Suter Business Overview Table 176. Bucher + Suter Product Table 177. Bucher + Suter Revenue in Computer Telephony Integration Business (2015-2020) (Million US$) Table 178. Bucher + Suter Recent Development Table 179. Research Programs/Design for This Report Table 180. Key Data Information from Secondary Sources Table 181. Key Data Information from Primary Sources List of Figures Figure 1. Global Computer Telephony Integration Market Share by Type: 2020 VS 2026 Figure 2. Cloud Based Features Figure 3. On-Premise Features Figure 4. Global Computer Telephony Integration Market Share by Application: 2020 VS 2026 Figure 5. Large Enterprises Case Studies Figure 6. SMEs Case Studies Figure 7. Computer Telephony Integration Report Years Considered Figure 8. Global Computer Telephony Integration Market Size YoY Growth 2015-2026 (US$ Million) Figure 9. Global Computer Telephony Integration Market Share by Regions: 2020 VS 2026 Figure 10. Global Computer Telephony Integration Market Share by Regions (2021-2026) Figure 11. Porter's Five Forces Analysis Figure 12. Global Computer Telephony Integration Market Share by Players in 2019 Figure 13. Global Top Computer Telephony Integration Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Computer Telephony Integration as of 2019 Figure 14. The Top 10 and 5 Players Market Share by Computer Telephony Integration Revenue in 2019 Figure 15. North America Computer Telephony Integration Market Size YoY Growth (2015-2020) (Million US$) Figure 16. Europe Computer Telephony Integration Market Size YoY Growth (2015-2020) (Million US$) Figure 17. China Computer Telephony Integration Market Size YoY Growth (2015-2020) (Million US$) Figure 18. Japan Computer Telephony Integration Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Southeast Asia Computer Telephony Integration Market Size YoY Growth (2015-2020) (Million US$) Figure 20. India Computer Telephony Integration Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Central & South America Computer Telephony Integration Market Size YoY Growth (2015-2020) (Million US$) Figure 22. Five9 Total Revenue (US$ Million): 2019 Compared with 2018 Figure 23. Five9 Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 24. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018 Figure 25. Salesforce Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 26. RingCentral Total Revenue (US$ Million): 2019 Compared with 2018 Figure 27. RingCentral Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 28. Twilio Total Revenue (US$ Million): 2019 Compared with 2018 Figure 29. Twilio Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 30. Enghouse Interactive Total Revenue (US$ Million): 2019 Compared with 2018 Figure 31. Enghouse Interactive Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 32. NewVoiceMedia (Vonage) Total Revenue (US$ Million): 2019 Compared with 2018 Figure 33. NewVoiceMedia (Vonage) Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 34. Genesys Total Revenue (US$ Million): 2019 Compared with 2018 Figure 35. Genesys Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 36. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 37. Zendesk Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 38. Freshworks Total Revenue (US$ Million): 2019 Compared with 2018 Figure 39. Freshworks Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 40. NICE inContact Total Revenue (US$ Million): 2019 Compared with 2018 Figure 41. NICE inContact Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 42. Nextiva Total Revenue (US$ Million): 2019 Compared with 2018 Figure 43. Nextiva Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 44. Talkdesk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 45. Talkdesk Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 46. Jive Communications (LogMeIn) Total Revenue (US$ Million): 2019 Compared with 2018 Figure 47. Jive Communications (LogMeIn) Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 48. Ameyo Total Revenue (US$ Million): 2019 Compared with 2018 Figure 49. Ameyo Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 50. Aircall Total Revenue (US$ Million): 2019 Compared with 2018 Figure 51. Aircall Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 52. Tenfold Total Revenue (US$ Million): 2019 Compared with 2018 Figure 53. Tenfold Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 54. Ozonetel Total Revenue (US$ Million): 2019 Compared with 2018 Figure 55. Ozonetel Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 56. InGenius Total Revenue (US$ Million): 2019 Compared with 2018 Figure 57. InGenius Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 58. Cisco Total Revenue (US$ Million): 2019 Compared with 2018 Figure 59. Cisco Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 60. Avaya Total Revenue (US$ Million): 2019 Compared with 2018 Figure 61. Avaya Revenue Growth Rate in Computer Telephony Integration Business (2015-2020) Figure 62. Bottom-up and Top-down Approaches for This Report Figure 63. Data Triangulation Figure 64. Key Executives Interviewed

Five9 Salesforce RingCentral Twilio Enghouse Interactive NewVoiceMedia (Vonage) Genesys Zendesk Freshworks NICE inContact Nextiva Talkdesk Jive Communications (LogMeIn) Ameyo Aircall Tenfold Ozonetel InGenius Cisco Avaya Bucher + Suter