Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Industry-Specific Help Desk Software Revenue 1.4 Market Analysis by Type 1.4.1 Global Industry-Specific Help Desk Software Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Cloud Based 1.4.3 On-Premise 1.5 Market by Application 1.5.1 Global Industry-Specific Help Desk Software Market Share by Application: 2020 VS 2026 1.5.2 Large Enterprise 1.5.3 SMEs 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends by Regions 2.1 Industry-Specific Help Desk Software Market Perspective (2015-2026) 2.2 Industry-Specific Help Desk Software Growth Trends by Regions 2.2.1 Industry-Specific Help Desk Software Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Industry-Specific Help Desk Software Historic Market Share by Regions (2015-2020) 2.2.3 Industry-Specific Help Desk Software Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Industry-Specific Help Desk Software Market Growth Strategy 2.3.6 Primary Interviews with Key Industry-Specific Help Desk Software Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Industry-Specific Help Desk Software Players by Market Size 3.1.1 Global Top Industry-Specific Help Desk Software Players by Revenue (2015-2020) 3.1.2 Global Industry-Specific Help Desk Software Revenue Market Share by Players (2015-2020) 3.1.3 Global Industry-Specific Help Desk Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Industry-Specific Help Desk Software Market Concentration Ratio 3.2.1 Global Industry-Specific Help Desk Software Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Industry-Specific Help Desk Software Revenue in 2019 3.3 Industry-Specific Help Desk Software Key Players Head office and Area Served 3.4 Key Players Industry-Specific Help Desk Software Product Solution and Service 3.5 Date of Enter into Industry-Specific Help Desk Software Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Industry-Specific Help Desk Software Historic Market Size by Type (2015-2020) 4.2 Global Industry-Specific Help Desk Software Forecasted Market Size by Type (2021-2026) 5 Industry-Specific Help Desk Software Breakdown Data by Application (2015-2026) 5.1 Global Industry-Specific Help Desk Software Market Size by Application (2015-2020) 5.2 Global Industry-Specific Help Desk Software Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Industry-Specific Help Desk Software Market Size (2015-2020) 6.2 Industry-Specific Help Desk Software Key Players in North America (2019-2020) 6.3 North America Industry-Specific Help Desk Software Market Size by Type (2015-2020) 6.4 North America Industry-Specific Help Desk Software Market Size by Application (2015-2020) 7 Europe 7.1 Europe Industry-Specific Help Desk Software Market Size (2015-2020) 7.2 Industry-Specific Help Desk Software Key Players in Europe (2019-2020) 7.3 Europe Industry-Specific Help Desk Software Market Size by Type (2015-2020) 7.4 Europe Industry-Specific Help Desk Software Market Size by Application (2015-2020) 8 China 8.1 China Industry-Specific Help Desk Software Market Size (2015-2020) 8.2 Industry-Specific Help Desk Software Key Players in China (2019-2020) 8.3 China Industry-Specific Help Desk Software Market Size by Type (2015-2020) 8.4 China Industry-Specific Help Desk Software Market Size by Application (2015-2020) 9 Japan 9.1 Japan Industry-Specific Help Desk Software Market Size (2015-2020) 9.2 Industry-Specific Help Desk Software Key Players in Japan (2019-2020) 9.3 Japan Industry-Specific Help Desk Software Market Size by Type (2015-2020) 9.4 Japan Industry-Specific Help Desk Software Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Industry-Specific Help Desk Software Market Size (2015-2020) 10.2 Industry-Specific Help Desk Software Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Industry-Specific Help Desk Software Market Size by Type (2015-2020) 10.4 Southeast Asia Industry-Specific Help Desk Software Market Size by Application (2015-2020) 11 India 11.1 India Industry-Specific Help Desk Software Market Size (2015-2020) 11.2 Industry-Specific Help Desk Software Key Players in India (2019-2020) 11.3 India Industry-Specific Help Desk Software Market Size by Type (2015-2020) 11.4 India Industry-Specific Help Desk Software Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Industry-Specific Help Desk Software Market Size (2015-2020) 12.2 Industry-Specific Help Desk Software Key Players in Central & South America (2019-2020) 12.3 Central & South America Industry-Specific Help Desk Software Market Size by Type (2015-2020) 12.4 Central & South America Industry-Specific Help Desk Software Market Size by Application (2015-2020) 13Key Players Profiles 13.1 Freshservice 13.1.1 Freshservice Company Details 13.1.2 Freshservice Business Overview and Its Total Revenue 13.1.3 Freshservice Industry-Specific Help Desk Software Introduction 13.1.4 Freshservice Revenue in Industry-Specific Help Desk Software Business (2015-2020)) 13.1.5 Freshservice Recent Development 13.2 Salesforce 13.2.1 Salesforce Company Details 13.2.2 Salesforce Business Overview and Its Total Revenue 13.2.3 Salesforce Industry-Specific Help Desk Software Introduction 13.2.4 Salesforce Revenue in Industry-Specific Help Desk Software Business (2015-2020) 13.2.5 Salesforce Recent Development 13.3 Zendesk 13.3.1 Zendesk Company Details 13.3.2 Zendesk Business Overview and Its Total Revenue 13.3.3 Zendesk Industry-Specific Help Desk Software Introduction 13.3.4 Zendesk Revenue in Industry-Specific Help Desk Software Business (2015-2020) 13.3.5 Zendesk Recent Development 13.4 Zoho 13.4.1 Zoho Company Details 13.4.2 Zoho Business Overview and Its Total Revenue 13.4.3 Zoho Industry-Specific Help Desk Software Introduction 13.4.4 Zoho Revenue in Industry-Specific Help Desk Software Business (2015-2020) 13.4.5 Zoho Recent Development 13.5 TeamSupport 13.5.1 TeamSupport Company Details 13.5.2 TeamSupport Business Overview and Its Total Revenue 13.5.3 TeamSupport Industry-Specific Help Desk Software Introduction 13.5.4 TeamSupport Revenue in Industry-Specific Help Desk Software Business (2015-2020) 13.5.5 TeamSupport Recent Development 13.6 Jitbit 13.6.1 Jitbit Company Details 13.6.2 Jitbit Business Overview and Its Total Revenue 13.6.3 Jitbit Industry-Specific Help Desk Software Introduction 13.6.4 Jitbit Revenue in Industry-Specific Help Desk Software Business (2015-2020) 13.6.5 Jitbit Recent Development 13.7 LiveAgent 13.7.1 LiveAgent Company Details 13.7.2 LiveAgent Business Overview and Its Total Revenue 13.7.3 LiveAgent Industry-Specific Help Desk Software Introduction 13.7.4 LiveAgent Revenue in Industry-Specific Help Desk Software Business (2015-2020) 13.7.5 LiveAgent Recent Development 13.8 Xsellco 13.8.1 Xsellco Company Details 13.8.2 Xsellco Business Overview and Its Total Revenue 13.8.3 Xsellco Industry-Specific Help Desk Software Introduction 13.8.4 Xsellco Revenue in Industry-Specific Help Desk Software Business (2015-2020) 13.8.5 Xsellco Recent Development 13.9 SysAid 13.9.1 SysAid Company Details 13.9.2 SysAid Business Overview and Its Total Revenue 13.9.3 SysAid Industry-Specific Help Desk Software Introduction 13.9.4 SysAid Revenue in Industry-Specific Help Desk Software Business (2015-2020) 13.9.5 SysAid Recent Development 13.10 Samanage 13.10.1 Samanage Company Details 13.10.2 Samanage Business Overview and Its Total Revenue 13.10.3 Samanage Industry-Specific Help Desk Software Introduction 13.10.4 Samanage Revenue in Industry-Specific Help Desk Software Business (2015-2020) 13.10.5 Samanage Recent Development 13.11 Azuredesk 10.11.1 Azuredesk Company Details 10.11.2 Azuredesk Business Overview and Its Total Revenue 10.11.3 Azuredesk Industry-Specific Help Desk Software Introduction 10.11.4 Azuredesk Revenue in Industry-Specific Help Desk Software Business (2015-2020) 10.11.5 Azuredesk Recent Development 13.12 Kayako 10.12.1 Kayako Company Details 10.12.2 Kayako Business Overview and Its Total Revenue 10.12.3 Kayako Industry-Specific Help Desk Software Introduction 10.12.4 Kayako Revenue in Industry-Specific Help Desk Software Business (2015-2020) 10.12.5 Kayako Recent Development 14Analyst's Viewpoints/Conclusions 15Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Industry-Specific Help Desk Software Key Market Segments Table 2. Key Players Covered: Ranking by Industry-Specific Help Desk Software Revenue Table 3. Ranking of Global Top Industry-Specific Help Desk Software Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Industry-Specific Help Desk Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Cloud Based Table 6. Key Players of On-Premise Table 7. Global Industry-Specific Help Desk Software Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 8. Global Industry-Specific Help Desk Software Market Size by Regions (US$ Million): 2020 VS 2026 Table 9. Global Industry-Specific Help Desk Software Market Size by Regions (2015-2020) (US$ Million) Table 10. Global Industry-Specific Help Desk Software Market Share by Regions (2015-2020) Table 11. Global Industry-Specific Help Desk Software Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 12. Global Industry-Specific Help Desk Software Market Share by Regions (2021-2026) Table 13. Market Top Trends Table 14. Key Drivers: Impact Analysis Table 15. Key Challenges Table 16. Industry-Specific Help Desk Software Market Growth Strategy Table 17. Main Points Interviewed from Key Industry-Specific Help Desk Software Players Table 18. Global Industry-Specific Help Desk Software Revenue by Players (2015-2020) (Million US$) Table 19. Global Industry-Specific Help Desk Software Market Share by Players (2015-2020) Table 20. Global Top Industry-Specific Help Desk Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Industry-Specific Help Desk Software as of 2019) Table 21. Global Industry-Specific Help Desk Software by Players Market Concentration Ratio (CR5 and HHI) Table 22. Key Players Headquarters and Area Served Table 23. Key Players Industry-Specific Help Desk Software Product Solution and Service Table 24. Date of Enter into Industry-Specific Help Desk Software Market Table 25. Mergers & Acquisitions, Expansion Plans Table 26. Global Industry-Specific Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 27. Global Industry-Specific Help Desk Software Market Size Share by Type (2015-2020) Table 28. Global Industry-Specific Help Desk Software Revenue Market Share by Type (2021-2026) Table 29. Global Industry-Specific Help Desk Software Market Size Share by Application (2015-2020) Table 30. Global Industry-Specific Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 31. Global Industry-Specific Help Desk Software Market Size Share by Application (2021-2026) Table 32. North America Key Players Industry-Specific Help Desk Software Revenue (2019-2020) (Million US$) Table 33. North America Key Players Industry-Specific Help Desk Software Market Share (2019-2020) Table 34. North America Industry-Specific Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 35. North America Industry-Specific Help Desk Software Market Share by Type (2015-2020) Table 36. North America Industry-Specific Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 37. North America Industry-Specific Help Desk Software Market Share by Application (2015-2020) Table 38. Europe Key Players Industry-Specific Help Desk Software Revenue (2019-2020) (Million US$) Table 39. Europe Key Players Industry-Specific Help Desk Software Market Share (2019-2020) Table 40. Europe Industry-Specific Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 41. Europe Industry-Specific Help Desk Software Market Share by Type (2015-2020) Table 42. Europe Industry-Specific Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 43. Europe Industry-Specific Help Desk Software Market Share by Application (2015-2020) Table 44. China Key Players Industry-Specific Help Desk Software Revenue (2019-2020) (Million US$) Table 45. China Key Players Industry-Specific Help Desk Software Market Share (2019-2020) Table 46. China Industry-Specific Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 47. China Industry-Specific Help Desk Software Market Share by Type (2015-2020) Table 48. China Industry-Specific Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 49. China Industry-Specific Help Desk Software Market Share by Application (2015-2020) Table 50. Japan Key Players Industry-Specific Help Desk Software Revenue (2019-2020) (Million US$) Table 51. Japan Key Players Industry-Specific Help Desk Software Market Share (2019-2020) Table 52. Japan Industry-Specific Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 53. Japan Industry-Specific Help Desk Software Market Share by Type (2015-2020) Table 54. Japan Industry-Specific Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 55. Japan Industry-Specific Help Desk Software Market Share by Application (2015-2020) Table 56. Southeast Asia Key Players Industry-Specific Help Desk Software Revenue (2019-2020) (Million US$) Table 57. Southeast Asia Key Players Industry-Specific Help Desk Software Market Share (2019-2020) Table 58. Southeast Asia Industry-Specific Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 59. Southeast Asia Industry-Specific Help Desk Software Market Share by Type (2015-2020) Table 60. Southeast Asia Industry-Specific Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 61. Southeast Asia Industry-Specific Help Desk Software Market Share by Application (2015-2020) Table 62. India Key Players Industry-Specific Help Desk Software Revenue (2019-2020) (Million US$) Table 63. India Key Players Industry-Specific Help Desk Software Market Share (2019-2020) Table 64. India Industry-Specific Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 65. India Industry-Specific Help Desk Software Market Share by Type (2015-2020) Table 66. India Industry-Specific Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 67. India Industry-Specific Help Desk Software Market Share by Application (2015-2020) Table 68. Central & South America Key Players Industry-Specific Help Desk Software Revenue (2019-2020) (Million US$) Table 69. Central & South America Key Players Industry-Specific Help Desk Software Market Share (2019-2020) Table 70. Central & South America Industry-Specific Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 71. Central & South America Industry-Specific Help Desk Software Market Share by Type (2015-2020) Table 72. Central & South America Industry-Specific Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 73. Central & South America Industry-Specific Help Desk Software Market Share by Application (2015-2020) Table 74. Freshservice Company Details Table 75. Freshservice Business Overview Table 76. Freshservice Product Table 77. Freshservice Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 78. Freshservice Recent Development Table 79. Salesforce Company Details Table 80. Salesforce Business Overview Table 81. Salesforce Product Table 82. Salesforce Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 83. Salesforce Recent Development Table 84. Zendesk Company Details Table 85. Zendesk Business Overview Table 86. Zendesk Product Table 87. Zendesk Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 88. Zendesk Recent Development Table 89. Zoho Company Details Table 90. Zoho Business Overview Table 91. Zoho Product Table 92. Zoho Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 93. Zoho Recent Development Table 94. TeamSupport Company Details Table 95. TeamSupport Business Overview Table 96. TeamSupport Product Table 97. TeamSupport Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 98. TeamSupport Recent Development Table 99. Jitbit Company Details Table 100. Jitbit Business Overview Table 101. Jitbit Product Table 102. Jitbit Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 103. Jitbit Recent Development Table 104. LiveAgent Company Details Table 105. LiveAgent Business Overview Table 106. LiveAgent Product Table 107. LiveAgent Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 108. LiveAgent Recent Development Table 109. Xsellco Business Overview Table 110. Xsellco Product Table 111. Xsellco Company Details Table 112. Xsellco Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 113. Xsellco Recent Development Table 114. SysAid Company Details Table 115. SysAid Business Overview Table 116. SysAid Product Table 117. SysAid Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 118. SysAid Recent Development Table 119. Samanage Company Details Table 120. Samanage Business Overview Table 121. Samanage Product Table 122. Samanage Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 123. Samanage Recent Development Table 124. Azuredesk Company Details Table 125. Azuredesk Business Overview Table 126. Azuredesk Product Table 127. Azuredesk Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 128. Azuredesk Recent Development Table 129. Kayako Company Details Table 130. Kayako Business Overview Table 131. Kayako Product Table 132. Kayako Revenue in Industry-Specific Help Desk Software Business (2015-2020) (Million US$) Table 133. Kayako Recent Development Table 134. Research Programs/Design for This Report Table 135. Key Data Information from Secondary Sources Table 136. Key Data Information from Primary Sources List of Figures Figure 1. Global Industry-Specific Help Desk Software Market Share by Type: 2020 VS 2026 Figure 2. Cloud Based Features Figure 3. On-Premise Features Figure 4. Global Industry-Specific Help Desk Software Market Share by Application: 2020 VS 2026 Figure 5. Large Enterprise Case Studies Figure 6. SMEs Case Studies Figure 7. Industry-Specific Help Desk Software Report Years Considered Figure 8. Global Industry-Specific Help Desk Software Market Size YoY Growth 2015-2026 (US$ Million) Figure 9. Global Industry-Specific Help Desk Software Market Share by Regions: 2020 VS 2026 Figure 10. Global Industry-Specific Help Desk Software Market Share by Regions (2021-2026) Figure 11. Porter's Five Forces Analysis Figure 12. Global Industry-Specific Help Desk Software Market Share by Players in 2019 Figure 13. Global Top Industry-Specific Help Desk Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Industry-Specific Help Desk Software as of 2019 Figure 14. The Top 10 and 5 Players Market Share by Industry-Specific Help Desk Software Revenue in 2019 Figure 15. North America Industry-Specific Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 16. Europe Industry-Specific Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 17. China Industry-Specific Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 18. Japan Industry-Specific Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Southeast Asia Industry-Specific Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 20. India Industry-Specific Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Central & South America Industry-Specific Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 22. Freshservice Total Revenue (US$ Million): 2019 Compared with 2018 Figure 23. Freshservice Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 24. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018 Figure 25. Salesforce Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 26. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 27. Zendesk Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 28. Zoho Total Revenue (US$ Million): 2019 Compared with 2018 Figure 29. Zoho Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 30. TeamSupport Total Revenue (US$ Million): 2019 Compared with 2018 Figure 31. TeamSupport Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 32. Jitbit Total Revenue (US$ Million): 2019 Compared with 2018 Figure 33. Jitbit Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 34. LiveAgent Total Revenue (US$ Million): 2019 Compared with 2018 Figure 35. LiveAgent Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 36. Xsellco Total Revenue (US$ Million): 2019 Compared with 2018 Figure 37. Xsellco Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 38. SysAid Total Revenue (US$ Million): 2019 Compared with 2018 Figure 39. SysAid Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 40. Samanage Total Revenue (US$ Million): 2019 Compared with 2018 Figure 41. Samanage Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 42. Azuredesk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 43. Azuredesk Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 44. Kayako Total Revenue (US$ Million): 2019 Compared with 2018 Figure 45. Kayako Revenue Growth Rate in Industry-Specific Help Desk Software Business (2015-2020) Figure 46. Bottom-up and Top-down Approaches for This Report Figure 47. Data Triangulation Figure 48. Key Executives Interviewed

Freshservice Salesforce Zendesk Zoho TeamSupport Jitbit LiveAgent Xsellco SysAid Samanage Azuredesk Kayako