Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Customer Journey Analytics Revenue 1.4 Market Analysis by Type 1.4.1 Global Customer Journey Analytics Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Web 1.4.3 Social media 1.4.4 Mobile 1.4.5 Email 1.4.6 Branch/store 1.4.7 Call center 1.4.8 Others (surveys, promotional events, and sales representatives) 1.5 Market by Application 1.5.1 Global Customer Journey Analytics Market Share by Application: 2020 VS 2026 1.5.2 Customer segmentation and targeting 1.5.3 Customer behavioral analysis 1.5.4 Customer churn analysis 1.5.5 Campaign management 1.5.6 Brand management 1.5.7 Product management 1.5.8 Others (customer loyalty and process management) 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends by Regions 2.1 Customer Journey Analytics Market Perspective (2015-2026) 2.2 Customer Journey Analytics Growth Trends by Regions 2.2.1 Customer Journey Analytics Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Customer Journey Analytics Historic Market Share by Regions (2015-2020) 2.2.3 Customer Journey Analytics Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Customer Journey Analytics Market Growth Strategy 2.3.6 Primary Interviews with Key Customer Journey Analytics Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Customer Journey Analytics Players by Market Size 3.1.1 Global Top Customer Journey Analytics Players by Revenue (2015-2020) 3.1.2 Global Customer Journey Analytics Revenue Market Share by Players (2015-2020) 3.1.3 Global Customer Journey Analytics Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Customer Journey Analytics Market Concentration Ratio 3.2.1 Global Customer Journey Analytics Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Customer Journey Analytics Revenue in 2019 3.3 Customer Journey Analytics Key Players Head office and Area Served 3.4 Key Players Customer Journey Analytics Product Solution and Service 3.5 Date of Enter into Customer Journey Analytics Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Customer Journey Analytics Historic Market Size by Type (2015-2020) 4.2 Global Customer Journey Analytics Forecasted Market Size by Type (2021-2026) 5 Customer Journey Analytics Breakdown Data by Application (2015-2026) 5.1 Global Customer Journey Analytics Market Size by Application (2015-2020) 5.2 Global Customer Journey Analytics Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Customer Journey Analytics Market Size (2015-2020) 6.2 Customer Journey Analytics Key Players in North America (2019-2020) 6.3 North America Customer Journey Analytics Market Size by Type (2015-2020) 6.4 North America Customer Journey Analytics Market Size by Application (2015-2020) 7 Europe 7.1 Europe Customer Journey Analytics Market Size (2015-2020) 7.2 Customer Journey Analytics Key Players in Europe (2019-2020) 7.3 Europe Customer Journey Analytics Market Size by Type (2015-2020) 7.4 Europe Customer Journey Analytics Market Size by Application (2015-2020) 8 China 8.1 China Customer Journey Analytics Market Size (2015-2020) 8.2 Customer Journey Analytics Key Players in China (2019-2020) 8.3 China Customer Journey Analytics Market Size by Type (2015-2020) 8.4 China Customer Journey Analytics Market Size by Application (2015-2020) 9 Japan 9.1 Japan Customer Journey Analytics Market Size (2015-2020) 9.2 Customer Journey Analytics Key Players in Japan (2019-2020) 9.3 Japan Customer Journey Analytics Market Size by Type (2015-2020) 9.4 Japan Customer Journey Analytics Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Customer Journey Analytics Market Size (2015-2020) 10.2 Customer Journey Analytics Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Customer Journey Analytics Market Size by Type (2015-2020) 10.4 Southeast Asia Customer Journey Analytics Market Size by Application (2015-2020) 11 India 11.1 India Customer Journey Analytics Market Size (2015-2020) 11.2 Customer Journey Analytics Key Players in India (2019-2020) 11.3 India Customer Journey Analytics Market Size by Type (2015-2020) 11.4 India Customer Journey Analytics Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Customer Journey Analytics Market Size (2015-2020) 12.2 Customer Journey Analytics Key Players in Central & South America (2019-2020) 12.3 Central & South America Customer Journey Analytics Market Size by Type (2015-2020) 12.4 Central & South America Customer Journey Analytics Market Size by Application (2015-2020) 13 Key Players Profiles 13.1 Salesforce 13.1.1 Salesforce Company Details 13.1.2 Salesforce Business Overview and Its Total Revenue 13.1.3 Salesforce Customer Journey Analytics Introduction 13.1.4 Salesforce Revenue in Customer Journey Analytics Business (2015-2020)) 13.1.5 Salesforce Recent Development 13.2 IBM 13.2.1 IBM Company Details 13.2.2 IBM Business Overview and Its Total Revenue 13.2.3 IBM Customer Journey Analytics Introduction 13.2.4 IBM Revenue in Customer Journey Analytics Business (2015-2020) 13.2.5 IBM Recent Development 13.3 Adobe Systems 13.3.1 Adobe Systems Company Details 13.3.2 Adobe Systems Business Overview and Its Total Revenue 13.3.3 Adobe Systems Customer Journey Analytics Introduction 13.3.4 Adobe Systems Revenue in Customer Journey Analytics Business (2015-2020) 13.3.5 Adobe Systems Recent Development 13.4 Nice Systems 13.4.1 Nice Systems Company Details 13.4.2 Nice Systems Business Overview and Its Total Revenue 13.4.3 Nice Systems Customer Journey Analytics Introduction 13.4.4 Nice Systems Revenue in Customer Journey Analytics Business (2015-2020) 13.4.5 Nice Systems Recent Development 13.5 SAP 13.5.1 SAP Company Details 13.5.2 SAP Business Overview and Its Total Revenue 13.5.3 SAP Customer Journey Analytics Introduction 13.5.4 SAP Revenue in Customer Journey Analytics Business (2015-2020) 13.5.5 SAP Recent Development 13.6 Verint Systems 13.6.1 Verint Systems Company Details 13.6.2 Verint Systems Business Overview and Its Total Revenue 13.6.3 Verint Systems Customer Journey Analytics Introduction 13.6.4 Verint Systems Revenue in Customer Journey Analytics Business (2015-2020) 13.6.5 Verint Systems Recent Development 13.7 Pointillist 13.7.1 Pointillist Company Details 13.7.2 Pointillist Business Overview and Its Total Revenue 13.7.3 Pointillist Customer Journey Analytics Introduction 13.7.4 Pointillist Revenue in Customer Journey Analytics Business (2015-2020) 13.7.5 Pointillist Recent Development 13.8 Clickfox 13.8.1 Clickfox Company Details 13.8.2 Clickfox Business Overview and Its Total Revenue 13.8.3 Clickfox Customer Journey Analytics Introduction 13.8.4 Clickfox Revenue in Customer Journey Analytics Business (2015-2020) 13.8.5 Clickfox Recent Development 13.9 Quadient 13.9.1 Quadient Company Details 13.9.2 Quadient Business Overview and Its Total Revenue 13.9.3 Quadient Customer Journey Analytics Introduction 13.9.4 Quadient Revenue in Customer Journey Analytics Business (2015-2020) 13.9.5 Quadient Recent Development 13.10 Kitewheel 13.10.1 Kitewheel Company Details 13.10.2 Kitewheel Business Overview and Its Total Revenue 13.10.3 Kitewheel Customer Journey Analytics Introduction 13.10.4 Kitewheel Revenue in Customer Journey Analytics Business (2015-2020) 13.10.5 Kitewheel Recent Development 13.11 Servion 10.11.1 Servion Company Details 10.11.2 Servion Business Overview and Its Total Revenue 10.11.3 Servion Customer Journey Analytics Introduction 10.11.4 Servion Revenue in Customer Journey Analytics Business (2015-2020) 10.11.5 Servion Recent Development 13.12 Callminer 10.12.1 Callminer Company Details 10.12.2 Callminer Business Overview and Its Total Revenue 10.12.3 Callminer Customer Journey Analytics Introduction 10.12.4 Callminer Revenue in Customer Journey Analytics Business (2015-2020) 10.12.5 Callminer Recent Development 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Customer Journey Analytics Key Market Segments Table 2. Key Players Covered: Ranking by Customer Journey Analytics Revenue Table 3. Ranking of Global Top Customer Journey Analytics Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Customer Journey Analytics Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Web Table 6. Key Players of Social media Table 7. Key Players of Mobile Table 8. Key Players of Email Table 9. Key Players of Branch/store Table 10. Key Players of Call center Table 11. Key Players of Others (surveys, promotional events, and sales representatives) Table 12. Global Customer Journey Analytics Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 13. Global Customer Journey Analytics Market Size by Regions (US$ Million): 2020 VS 2026 Table 14. Global Customer Journey Analytics Market Size by Regions (2015-2020) (US$ Million) Table 15. Global Customer Journey Analytics Market Share by Regions (2015-2020) Table 16. Global Customer Journey Analytics Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 17. Global Customer Journey Analytics Market Share by Regions (2021-2026) Table 18. Market Top Trends Table 19. Key Drivers: Impact Analysis Table 20. Key Challenges Table 21. Customer Journey Analytics Market Growth Strategy Table 22. Main Points Interviewed from Key Customer Journey Analytics Players Table 23. Global Customer Journey Analytics Revenue by Players (2015-2020) (Million US$) Table 24. Global Customer Journey Analytics Market Share by Players (2015-2020) Table 25. Global Top Customer Journey Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Journey Analytics as of 2019) Table 26. Global Customer Journey Analytics by Players Market Concentration Ratio (CR5 and HHI) Table 27. Key Players Headquarters and Area Served Table 28. Key Players Customer Journey Analytics Product Solution and Service Table 29. Date of Enter into Customer Journey Analytics Market Table 30. Mergers & Acquisitions, Expansion Plans Table 31. Global Customer Journey Analytics Market Size by Type (2015-2020) (Million US$) Table 32. Global Customer Journey Analytics Market Size Share by Type (2015-2020) Table 33. Global Customer Journey Analytics Revenue Market Share by Type (2021-2026) Table 34. Global Customer Journey Analytics Market Size Share by Application (2015-2020) Table 35. Global Customer Journey Analytics Market Size by Application (2015-2020) (Million US$) Table 36. Global Customer Journey Analytics Market Size Share by Application (2021-2026) Table 37. North America Key Players Customer Journey Analytics Revenue (2019-2020) (Million US$) Table 38. North America Key Players Customer Journey Analytics Market Share (2019-2020) Table 39. North America Customer Journey Analytics Market Size by Type (2015-2020) (Million US$) Table 40. North America Customer Journey Analytics Market Share by Type (2015-2020) Table 41. North America Customer Journey Analytics Market Size by Application (2015-2020) (Million US$) Table 42. North America Customer Journey Analytics Market Share by Application (2015-2020) Table 43. Europe Key Players Customer Journey Analytics Revenue (2019-2020) (Million US$) Table 44. Europe Key Players Customer Journey Analytics Market Share (2019-2020) Table 45. Europe Customer Journey Analytics Market Size by Type (2015-2020) (Million US$) Table 46. Europe Customer Journey Analytics Market Share by Type (2015-2020) Table 47. Europe Customer Journey Analytics Market Size by Application (2015-2020) (Million US$) Table 48. Europe Customer Journey Analytics Market Share by Application (2015-2020) Table 49. China Key Players Customer Journey Analytics Revenue (2019-2020) (Million US$) Table 50. China Key Players Customer Journey Analytics Market Share (2019-2020) Table 51. China Customer Journey Analytics Market Size by Type (2015-2020) (Million US$) Table 52. China Customer Journey Analytics Market Share by Type (2015-2020) Table 53. China Customer Journey Analytics Market Size by Application (2015-2020) (Million US$) Table 54. China Customer Journey Analytics Market Share by Application (2015-2020) Table 55. Japan Key Players Customer Journey Analytics Revenue (2019-2020) (Million US$) Table 56. Japan Key Players Customer Journey Analytics Market Share (2019-2020) Table 57. Japan Customer Journey Analytics Market Size by Type (2015-2020) (Million US$) Table 58. Japan Customer Journey Analytics Market Share by Type (2015-2020) Table 59. Japan Customer Journey Analytics Market Size by Application (2015-2020) (Million US$) Table 60. Japan Customer Journey Analytics Market Share by Application (2015-2020) Table 61. Southeast Asia Key Players Customer Journey Analytics Revenue (2019-2020) (Million US$) Table 62. Southeast Asia Key Players Customer Journey Analytics Market Share (2019-2020) Table 63. Southeast Asia Customer Journey Analytics Market Size by Type (2015-2020) (Million US$) Table 64. Southeast Asia Customer Journey Analytics Market Share by Type (2015-2020) Table 65. Southeast Asia Customer Journey Analytics Market Size by Application (2015-2020) (Million US$) Table 66. Southeast Asia Customer Journey Analytics Market Share by Application (2015-2020) Table 67. India Key Players Customer Journey Analytics Revenue (2019-2020) (Million US$) Table 68. India Key Players Customer Journey Analytics Market Share (2019-2020) Table 69. India Customer Journey Analytics Market Size by Type (2015-2020) (Million US$) Table 70. India Customer Journey Analytics Market Share by Type (2015-2020) Table 71. India Customer Journey Analytics Market Size by Application (2015-2020) (Million US$) Table 72. India Customer Journey Analytics Market Share by Application (2015-2020) Table 73. Central & South America Key Players Customer Journey Analytics Revenue (2019-2020) (Million US$) Table 74. Central & South America Key Players Customer Journey Analytics Market Share (2019-2020) Table 75. Central & South America Customer Journey Analytics Market Size by Type (2015-2020) (Million US$) Table 76. Central & South America Customer Journey Analytics Market Share by Type (2015-2020) Table 77. Central & South America Customer Journey Analytics Market Size by Application (2015-2020) (Million US$) Table 78. Central & South America Customer Journey Analytics Market Share by Application (2015-2020) Table 79. Salesforce Company Details Table 80. Salesforce Business Overview Table 81. Salesforce Product Table 82. Salesforce Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 83. Salesforce Recent Development Table 84. IBM Company Details Table 85. IBM Business Overview Table 86. IBM Product Table 87. IBM Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 88. IBM Recent Development Table 89. Adobe Systems Company Details Table 90. Adobe Systems Business Overview Table 91. Adobe Systems Product Table 92. Adobe Systems Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 93. Adobe Systems Recent Development Table 94. Nice Systems Company Details Table 95. Nice Systems Business Overview Table 96. Nice Systems Product Table 97. Nice Systems Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 98. Nice Systems Recent Development Table 99. SAP Company Details Table 100. SAP Business Overview Table 101. SAP Product Table 102. SAP Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 103. SAP Recent Development Table 104. Verint Systems Company Details Table 105. Verint Systems Business Overview Table 106. Verint Systems Product Table 107. Verint Systems Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 108. Verint Systems Recent Development Table 109. Pointillist Company Details Table 110. Pointillist Business Overview Table 111. Pointillist Product Table 112. Pointillist Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 113. Pointillist Recent Development Table 114. Clickfox Business Overview Table 115. Clickfox Product Table 116. Clickfox Company Details Table 117. Clickfox Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 118. Clickfox Recent Development Table 119. Quadient Company Details Table 120. Quadient Business Overview Table 121. Quadient Product Table 122. Quadient Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 123. Quadient Recent Development Table 124. Kitewheel Company Details Table 125. Kitewheel Business Overview Table 126. Kitewheel Product Table 127. Kitewheel Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 128. Kitewheel Recent Development Table 129. Servion Company Details Table 130. Servion Business Overview Table 131. Servion Product Table 132. Servion Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 133. Servion Recent Development Table 134. Callminer Company Details Table 135. Callminer Business Overview Table 136. Callminer Product Table 137. Callminer Revenue in Customer Journey Analytics Business (2015-2020) (Million US$) Table 138. Callminer Recent Development Table 139. Research Programs/Design for This Report Table 140. Key Data Information from Secondary Sources Table 141. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Journey Analytics Market Share by Type: 2020 VS 2026 Figure 2. Web Features Figure 3. Social media Features Figure 4. Mobile Features Figure 5. Email Features Figure 6. Branch/store Features Figure 7. Call center Features Figure 8. Others (surveys, promotional events, and sales representatives) Features Figure 9. Global Customer Journey Analytics Market Share by Application: 2020 VS 2026 Figure 10. Customer segmentation and targeting Case Studies Figure 11. Customer behavioral analysis Case Studies Figure 12. Customer churn analysis Case Studies Figure 13. Campaign management Case Studies Figure 14. Brand management Case Studies Figure 15. Product management Case Studies Figure 16. Others (customer loyalty and process management) Case Studies Figure 17. Customer Journey Analytics Report Years Considered Figure 18. Global Customer Journey Analytics Market Size YoY Growth 2015-2026 (US$ Million) Figure 19. Global Customer Journey Analytics Market Share by Regions: 2020 VS 2026 Figure 20. Global Customer Journey Analytics Market Share by Regions (2021-2026) Figure 21. Porter's Five Forces Analysis Figure 22. Global Customer Journey Analytics Market Share by Players in 2019 Figure 23. Global Top Customer Journey Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Journey Analytics as of 2019 Figure 24. The Top 10 and 5 Players Market Share by Customer Journey Analytics Revenue in 2019 Figure 25. North America Customer Journey Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 26. Europe Customer Journey Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 27. China Customer Journey Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 28. Japan Customer Journey Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 29. Southeast Asia Customer Journey Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 30. India Customer Journey Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 31. Central & South America Customer Journey Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 32. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018 Figure 33. Salesforce Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 34. IBM Total Revenue (US$ Million): 2019 Compared with 2018 Figure 35. IBM Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 36. Adobe Systems Total Revenue (US$ Million): 2019 Compared with 2018 Figure 37. Adobe Systems Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 38. Nice Systems Total Revenue (US$ Million): 2019 Compared with 2018 Figure 39. Nice Systems Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 40. SAP Total Revenue (US$ Million): 2019 Compared with 2018 Figure 41. SAP Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 42. Verint Systems Total Revenue (US$ Million): 2019 Compared with 2018 Figure 43. Verint Systems Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 44. Pointillist Total Revenue (US$ Million): 2019 Compared with 2018 Figure 45. Pointillist Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 46. Clickfox Total Revenue (US$ Million): 2019 Compared with 2018 Figure 47. Clickfox Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 48. Quadient Total Revenue (US$ Million): 2019 Compared with 2018 Figure 49. Quadient Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 50. Kitewheel Total Revenue (US$ Million): 2019 Compared with 2018 Figure 51. Kitewheel Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 52. Servion Total Revenue (US$ Million): 2019 Compared with 2018 Figure 53. Servion Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 54. Callminer Total Revenue (US$ Million): 2019 Compared with 2018 Figure 55. Callminer Revenue Growth Rate in Customer Journey Analytics Business (2015-2020) Figure 56. Bottom-up and Top-down Approaches for This Report Figure 57. Data Triangulation Figure 58. Key Executives Interviewed

Salesforce IBM Adobe Systems Nice Systems SAP Verint Systems Pointillist Clickfox Quadient Kitewheel Servion Callminer