Table of Content 1 IT Service Management (ITSM) Software Introduction and Market Overview 1.1 Objectives of the Study 1.2 Overview of IT Service Management (ITSM) Software 1.3 Scope of The Study 1.3.1 Key Market Segments 1.3.2 Players Covered 1.3.3 COVID-19's impact on the IT Service Management (ITSM) Software industry 1.4 Methodology of The Study 1.5 Research Data Source 2 Executive Summary 2.1 Market Overview 2.1.1 Global IT Service Management (ITSM) Software Market Size, 2015 – 2020 2.1.2 Global IT Service Management (ITSM) Software Market Size by Type, 2015 – 2020 2.1.3 Global IT Service Management (ITSM) Software Market Size by Application, 2015 – 2020 2.1.4 Global IT Service Management (ITSM) Software Market Size by Region, 2015 - 2025 2.2 Business Environment Analysis 2.2.1 Global COVID-19 Status and Economic Overview 2.2.2 Influence of COVID-19 Outbreak on IT Service Management (ITSM) Software Industry Development 3 Industry Chain Analysis 3.1 Upstream Raw Material Suppliers of IT Service Management (ITSM) Software Analysis 3.2 Major Players of IT Service Management (ITSM) Software 3.3 IT Service Management (ITSM) Software Manufacturing Cost Structure Analysis 3.3.1 Production Process Analysis 3.3.2 Manufacturing Cost Structure of IT Service Management (ITSM) Software 3.3.3 Labor Cost of IT Service Management (ITSM) Software 3.4 Market Distributors of IT Service Management (ITSM) Software 3.5 Major Downstream Buyers of IT Service Management (ITSM) Software Analysis 3.6 The Impact of Covid-19 From the Perspective of Industry Chain 3.7 Regional Import and Export Controls Will Exist for a Long Time 3.8 Continued downward PMI Spreads Globally 4 Global IT Service Management (ITSM) Software Market, by Type 4.1 Global IT Service Management (ITSM) Software Value and Market Share by Type (2015-2020) 4.2 Global IT Service Management (ITSM) Software Production and Market Share by Type (2015-2020) 4.3 Global IT Service Management (ITSM) Software Value and Growth Rate by Type (2015-2020) 4.3.1 Global IT Service Management (ITSM) Software Value and Growth Rate of Cloud-based 4.3.2 Global IT Service Management (ITSM) Software Value and Growth Rate of On-Premises 4.4 Global IT Service Management (ITSM) Software Price Analysis by Type (2015-2020) 5 IT Service Management (ITSM) Software Market, by Application 5.1 Downstream Market Overview 5.2 Global IT Service Management (ITSM) Software Consumption and Market Share by Application (2015-2020) 5.3 Global IT Service Management (ITSM) Software Consumption and Growth Rate by Application (2015-2020) 5.3.1 Global IT Service Management (ITSM) Software Consumption and Growth Rate of SEM (2015-2020) 5.3.2 Global IT Service Management (ITSM) Software Consumption and Growth Rate of Large Enterprises (2015-2020) 6 Global IT Service Management (ITSM) Software Market Analysis by Regions 6.1 Global IT Service Management (ITSM) Software Sales, Revenue and Market Share by Regions 6.1.1 Global IT Service Management (ITSM) Software Sales by Regions (2015-2020) 6.1.2 Global IT Service Management (ITSM) Software Revenue by Regions (2015-2020) 6.2 North America IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 6.3 Europe IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 6.4 Asia-Pacific IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 6.5 Middle East and Africa IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 6.6 South America IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 7 North America IT Service Management (ITSM) Software Market Analysis by Countries 7.1 The Influence of COVID-19 on North America Market 7.2 North America IT Service Management (ITSM) Software Sales, Revenue and Market Share by Countries 7.2.1 North America IT Service Management (ITSM) Software Sales by Countries (2015-2020) 7.2.2 North America IT Service Management (ITSM) Software Revenue by Countries (2015-2020) 7.3 United States IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 7.4 Canada IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 7.5 Mexico IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 8 Europe IT Service Management (ITSM) Software Market Analysis by Countries 8.1 The Influence of COVID-19 on Europe Market 8.2 Europe IT Service Management (ITSM) Software Sales, Revenue and Market Share by Countries 8.2.1 Europe IT Service Management (ITSM) Software Sales by Countries (2015-2020) 8.2.2 Europe IT Service Management (ITSM) Software Revenue by Countries (2015-2020) 8.3 Germany IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 8.4 UK IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 8.5 France IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 8.6 Italy IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 8.7 Spain IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 8.8 Russia IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 9 Asia Pacific IT Service Management (ITSM) Software Market Analysis by Countries 9.1 The Influence of COVID-19 on Asia Pacific Market 9.2 Asia Pacific IT Service Management (ITSM) Software Sales, Revenue and Market Share by Countries 9.2.1 Asia Pacific IT Service Management (ITSM) Software Sales by Countries (2015-2020) 9.2.2 Asia Pacific IT Service Management (ITSM) Software Revenue by Countries (2015-2020) 9.3 China IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 9.4 Japan IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 9.5 South Korea IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 9.6 India IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 9.7 Southeast Asia IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 9.8 Australia IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 10 Middle East and Africa IT Service Management (ITSM) Software Market Analysis by Countries 10.1 The Influence of COVID-19 on Middle East and Africa Market 10.2 Middle East and Africa IT Service Management (ITSM) Software Sales, Revenue and Market Share by Countries 10.2.1 Middle East and Africa IT Service Management (ITSM) Software Sales by Countries (2015-2020) 10.2.2 Middle East and Africa IT Service Management (ITSM) Software Revenue by Countries (2015-2020) 10.3 Saudi Arabia IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 10.4 UAE IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 10.5 Egypt IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 10.6 Nigeria IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 10.7 South Africa IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 11 South America IT Service Management (ITSM) Software Market Analysis by Countries 11.1 The Influence of COVID-19 on Middle East and Africa Market 11.2 South America IT Service Management (ITSM) Software Sales, Revenue and Market Share by Countries 11.2.1 South America IT Service Management (ITSM) Software Sales by Countries (2015-2020) 11.2.2 South America IT Service Management (ITSM) Software Revenue by Countries (2015-2020) 11.3 Brazil IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 11.4 Argentina IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 11.5 Columbia IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 11.6 Chile IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) 12 Competitive Landscape 12.1 SAP 12.1.1 SAP Basic Information 12.1.2 IT Service Management (ITSM) Software Product Introduction 12.1.3 SAP Production, Value, Price, Gross Margin 2015-2020 12.2 ServiceNow 12.2.1 ServiceNow Basic Information 12.2.2 IT Service Management (ITSM) Software Product Introduction 12.2.3 ServiceNow Production, Value, Price, Gross Margin 2015-2020 12.3 ASG Software 12.3.1 ASG Software Basic Information 12.3.2 IT Service Management (ITSM) Software Product Introduction 12.3.3 ASG Software Production, Value, Price, Gross Margin 2015-2020 12.4 IBM 12.4.1 IBM Basic Information 12.4.2 IT Service Management (ITSM) Software Product Introduction 12.4.3 IBM Production, Value, Price, Gross Margin 2015-2020 12.5 Hewlett Packard Enterprise (HPE) 12.5.1 Hewlett Packard Enterprise (HPE) Basic Information 12.5.2 IT Service Management (ITSM) Software Product Introduction 12.5.3 Hewlett Packard Enterprise (HPE) Production, Value, Price, Gross Margin 2015-2020 12.6 Epicor 12.6.1 Epicor Basic Information 12.6.2 IT Service Management (ITSM) Software Product Introduction 12.6.3 Epicor Production, Value, Price, Gross Margin 2015-2020 12.7 BMC Software 12.7.1 BMC Software Basic Information 12.7.2 IT Service Management (ITSM) Software Product Introduction 12.7.3 BMC Software Production, Value, Price, Gross Margin 2015-2020 13 Industry Outlook 13.1 Market Driver Analysis 13.1.2 Market Restraints Analysis 13.1.3 Market Trends Analysis 13.2 Merger, Acquisition and New Investment 13.3 News of Product Release 14 Global IT Service Management (ITSM) Software Market Forecast 14.1 Global IT Service Management (ITSM) Software Market Value & Volume Forecast, by Type (2020-2025) 14.1.1 Cloud-based Market Value and Volume Forecast (2020-2025) 14.1.2 On-Premises Market Value and Volume Forecast (2020-2025) 14.2 Global IT Service Management (ITSM) Software Market Value & Volume Forecast, by Application (2020-2025) 14.2.1 SEM Market Value and Volume Forecast (2020-2025) 14.2.2 Large Enterprises Market Value and Volume Forecast (2020-2025) 14.3 IT Service Management (ITSM) Software Market Analysis and Forecast by Region 14.3.1 North America Market Value and Consumption Forecast (2020-2025) 14.3.2 Europe Market Value and Consumption Forecast (2020-2025) 14.3.3 Asia Pacific Market Value and Consumption Forecast (2020-2025) 14.3.4 Middle East and Africa Market Value and Consumption Forecast (2020-2025) 14.3.5 South America Market Value and Consumption Forecast (2020-2025) 15 New Project Feasibility Analysis 15.1 Industry Barriers and New Entrants SWOT Analysis 15.1.1 Porter’s Five Forces Analysis 15.1.2 New Entrants SWOT Analysis 15.2 Analysis and Suggestions on New Project Investment  

List of Tables and Figures Figure Product Picture of IT Service Management (ITSM) Software Table Product Specification of IT Service Management (ITSM) Software Table IT Service Management (ITSM) Software Key Market Segments Table Key Players IT Service Management (ITSM) Software Covered Figure Global IT Service Management (ITSM) Software Market Size, 2015 – 2025 Table Different Types of IT Service Management (ITSM) Software Figure Global IT Service Management (ITSM) Software Value ($) Segment by Type from 2015-2020 Figure Global IT Service Management (ITSM) Software Market Share by Types in 2019 Table Different Applications of IT Service Management (ITSM) Software Figure Global IT Service Management (ITSM) Software Value ($) Segment by Applications from 2015-2020 Figure Global IT Service Management (ITSM) Software Market Share by Applications in 2019 Figure Global IT Service Management (ITSM) Software Market Share by Regions in 2019 Figure North America IT Service Management (ITSM) Software Production Value ($) and Growth Rate (2015-2020) Figure Europe IT Service Management (ITSM) Software Production Value ($) and Growth Rate (2015-2020) Figure Asia Pacific IT Service Management (ITSM) Software Production Value ($) and Growth Rate (2015-2020) Figure Middle East and Africa IT Service Management (ITSM) Software Production Value ($) and Growth Rate (2015-2020) Figure South America IT Service Management (ITSM) Software Production Value ($) and Growth Rate (2015-2020) Table Global COVID-19 Status and Economic Overview Figure Global COVID-19 Status Figure COVID-19 Comparison of Major Countries Figure Industry Chain Analysis of IT Service Management (ITSM) Software Table Upstream Raw Material Suppliers of IT Service Management (ITSM) Software with Contact Information Table Major Players Headquarters, and Service Area of IT Service Management (ITSM) Software Figure Major Players Production Value Market Share of IT Service Management (ITSM) Software in 2019 Table Major Players IT Service Management (ITSM) Software Product Types in 2019 Figure Production Process of IT Service Management (ITSM) Software Figure Manufacturing Cost Structure of IT Service Management (ITSM) Software Figure Channel Status of IT Service Management (ITSM) Software Table Major Distributors of IT Service Management (ITSM) Software with Contact Information Table Major Downstream Buyers of IT Service Management (ITSM) Software with Contact Information Table Global IT Service Management (ITSM) Software Value ($) by Type (2015-2020) Table Global IT Service Management (ITSM) Software Value Share by Type (2015-2020) Figure Global IT Service Management (ITSM) Software Value Share by Type (2015-2020) Table Global IT Service Management (ITSM) Software Production by Type (2015-2020) Table Global IT Service Management (ITSM) Software Production Share by Type (2015-2020) Figure Global IT Service Management (ITSM) Software Production Share by Type (2015-2020) Figure Global IT Service Management (ITSM) Software Value ($) and Growth Rate of Cloud-based (2015-2020) Figure Global IT Service Management (ITSM) Software Value ($) and Growth Rate of On-Premises (2015-2020) Figure Global IT Service Management (ITSM) Software Price by Type (2015-2020) Figure Downstream Market Overview Table Global IT Service Management (ITSM) Software Consumption by Application (2015-2020) Table Global IT Service Management (ITSM) Software Consumption Market Share by Application (2015-2020) Figure Global IT Service Management (ITSM) Software Consumption Market Share by Application (2015-2020) Figure Global IT Service Management (ITSM) Software Consumption and Growth Rate of SEM (2015-2020) Figure Global IT Service Management (ITSM) Software Consumption and Growth Rate of Large Enterprises (2015-2020) Figure Global IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure Global IT Service Management (ITSM) Software Revenue (M USD) and Growth (2015-2020) Table Global IT Service Management (ITSM) Software Sales by Regions (2015-2020) Table Global IT Service Management (ITSM) Software Sales Market Share by Regions (2015-2020) Table Global IT Service Management (ITSM) Software Revenue (M USD) by Regions (2015-2020) Table Global IT Service Management (ITSM) Software Revenue Market Share by Regions (2015-2020) Table Global IT Service Management (ITSM) Software Revenue Market Share by Regions in 2015 Table Global IT Service Management (ITSM) Software Revenue Market Share by Regions in 2019 Figure North America IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure Europe IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure Asia-Pacific IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure Middle East and Africa IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure South America IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure North America COVID-19 Status Figure North America COVID-19 Confirmed Cases Major Distribution Figure North America IT Service Management (ITSM) Software Revenue (M USD) and Growth (2015-2020) Table North America IT Service Management (ITSM) Software Sales by Countries (2015-2020) Table North America IT Service Management (ITSM) Software Sales Market Share by Countries (2015-2020) Table North America IT Service Management (ITSM) Software Revenue (M USD) by Countries (2015-2020) Table North America IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020) Figure United States IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure Canada IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure Mexico IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Europe COVID-19 Status Figure Europe COVID-19 Confirmed Cases Major Distribution Figure Europe IT Service Management (ITSM) Software Revenue (M USD) and Growth (2015-2020) Table Europe IT Service Management (ITSM) Software Sales by Countries (2015-2020) Table Europe IT Service Management (ITSM) Software Sales Market Share by Countries (2015-2020) Table Europe IT Service Management (ITSM) Software Revenue (M USD) by Countries (2015-2020) Table Europe IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020) Figure Germany IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure UK IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure France IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Italy IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Spain IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Russia IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Asia Pacific COVID-19 Status Figure Asia Pacific IT Service Management (ITSM) Software Revenue (M USD) and Growth (2015-2020) Table Asia Pacific IT Service Management (ITSM) Software Sales by Countries (2015-2020) Table Asia Pacific IT Service Management (ITSM) Software Sales Market Share by Countries (2015-2020) Table Asia Pacific IT Service Management (ITSM) Software Revenue (M USD) by Countries (2015-2020) Table Asia Pacific IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020) Figure China IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure Japan IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure South Korea IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure India IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Southeast Asia IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Australia IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Middle East IT Service Management (ITSM) Software Revenue (M USD) and Growth (2015-2020) Table Middle East IT Service Management (ITSM) Software Sales by Countries (2015-2020) Table Middle East and Africa IT Service Management (ITSM) Software Sales Market Share by Countries (2015-2020) Table Middle East and Africa IT Service Management (ITSM) Software Revenue (M USD) by Countries (2015-2020) Table Middle East and Africa IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020) Figure Saudi Arabia IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure UAE IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure Egypt IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Nigeria IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure South Africa IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure South America IT Service Management (ITSM) Software Revenue (M USD) and Growth (2015-2020) Table South America IT Service Management (ITSM) Software Sales by Countries (2015-2020) Table South America IT Service Management (ITSM) Software Sales Market Share by Countries (2015-2020) Table South America IT Service Management (ITSM) Software Revenue (M USD) by Countries (2015-2020) Table South America IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020) Figure Brazil IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure Argentina IT Service Management (ITSM) Software Sales and Growth Rate (2015-2020) Figure Columbia IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Chile IT Service Management (ITSM) Software Sales and Growth (2015-2020) Figure Top 3 Market Share of IT Service Management (ITSM) Software Companies in 2019 Figure Top 6 Market Share of IT Service Management (ITSM) Software Companies in 2019 Table Major Players Production Value ($) Share (2015-2020) Table SAP Profile Table SAP Product Introduction Figure SAP Production and Growth Rate Figure SAP Value ($) Market Share 2015-2020 Table ServiceNow Profile Table ServiceNow Product Introduction Figure ServiceNow Production and Growth Rate Figure ServiceNow Value ($) Market Share 2015-2020 Table ASG Software Profile Table ASG Software Product Introduction Figure ASG Software Production and Growth Rate Figure ASG Software Value ($) Market Share 2015-2020 Table IBM Profile Table IBM Product Introduction Figure IBM Production and Growth Rate Figure IBM Value ($) Market Share 2015-2020 Table Hewlett Packard Enterprise (HPE) Profile Table Hewlett Packard Enterprise (HPE) Product Introduction Figure Hewlett Packard Enterprise (HPE) Production and Growth Rate Figure Hewlett Packard Enterprise (HPE) Value ($) Market Share 2015-2020 Table Epicor Profile Table Epicor Product Introduction Figure Epicor Production and Growth Rate Figure Epicor Value ($) Market Share 2015-2020 Table BMC Software Profile Table BMC Software Product Introduction Figure BMC Software Production and Growth Rate Figure BMC Software Value ($) Market Share 2015-2020 Table Market Driving Factors of IT Service Management (ITSM) Software Table Merger, Acquisition and New Investment Table Global IT Service Management (ITSM) Software Market Value ($) Forecast, by Type Table Global IT Service Management (ITSM) Software Market Volume Forecast, by Type Figure Global IT Service Management (ITSM) Software Market Value ($) and Growth Rate Forecast of Cloud-based (2020-2025) Figure Global IT Service Management (ITSM) Software Market Volume ($) and Growth Rate Forecast of Cloud-based (2020-2025) Figure Global IT Service Management (ITSM) Software Market Value ($) and Growth Rate Forecast of On-Premises (2020-2025) Figure Global IT Service Management (ITSM) Software Market Volume ($) and Growth Rate Forecast of On-Premises (2020-2025) Table Global Market Value ($) Forecast by Application (2020-2025) Table Global Market Volume Forecast by Application (2020-2025) Figure Market Value ($) and Growth Rate Forecast of SEM (2020-2025) Figure Market Volume and Growth Rate Forecast of SEM (2020-2025) Figure Market Value ($) and Growth Rate Forecast of Large Enterprises (2020-2025) Figure Market Volume and Growth Rate Forecast of Large Enterprises (2020-2025) Figure North America Market Value ($) and Growth Rate Forecast (2020-2025) Figure North America Consumption and Growth Rate Forecast (2020-2025) Figure Europe Market Value ($) and Growth Rate Forecast (2020-2025) Figure Europe Consumption and Growth Rate Forecast (2020-2025) Figure Asia Pacific Market Value ($) and Growth Rate Forecast (2020-2025) Figure Asia Pacific Consumption and Growth Rate Forecast (2020-2025) Figure Middle East and Africa Market Value ($) and Growth Rate Forecast (2020-2025) Figure Middle East and Africa Consumption and Growth Rate Forecast (2020-2025) Figure South America Market Value ($) and Growth Rate Forecast (2020-2025) Figure South America Consumption and Growth Rate Forecast (2020-2025) Figure Porter’s Five Forces Analysis Table New Entrants SWOT Analysis Table New Project Analysis of Investment Recovery