1 Market Overview of Call Centre Workforce Management Software 1.1 Call Centre Workforce Management Software Market Overview 1.1.1 Call Centre Workforce Management Software Product Scope 1.1.2 Market Status and Outlook 1.2 Global Call Centre Workforce Management Software Market Size Overview by Region 2015 VS 2020 VS 2026 1.3 Global Call Centre Workforce Management Software Market Size by Region (2015-2026) 1.4 Global Call Centre Workforce Management Software Historic Market Size by Region (2015-2020) 1.5 Global Call Centre Workforce Management Software Market Size Forecast by Region (2021-2026) 1.6 Key Regions, Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) 1.6.1 North America Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) 1.6.2 Europe Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) 1.6.3 Asia-Pacific Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) 1.6.4 Latin America Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) 1.6.5 Middle East & Africa Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) 2 Call Centre Workforce Management Software Market Overview by Type 2.1 Global Call Centre Workforce Management Software Market Size by Type: 2015 VS 2020 VS 2026 2.2 Global Call Centre Workforce Management Software Historic Market Size by Type (2015-2020) 2.3 Global Call Centre Workforce Management Software Forecasted Market Size by Type (2021-2026) 2.4 On-Premises 2.5 Cloud Based 3 Call Centre Workforce Management Software Market Overview by Application 3.1 Global Call Centre Workforce Management Software Market Size by Application: 2015 VS 2020 VS 2026 3.2 Global Call Centre Workforce Management Software Historic Market Size by Application (2015-2020) 3.3 Global Call Centre Workforce Management Software Forecasted Market Size by Application (2021-2026) 3.4 Large Enterprised 3.5 SMEs 4 Global Call Centre Workforce Management Software Competition Analysis by Players 4.1 Global Call Centre Workforce Management Software Market Size by Players (2015-2020) 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Centre Workforce Management Software as of 2019) 4.3 Date of Key Manufacturers Enter into Call Centre Workforce Management Software Market 4.4 Global Top Players Call Centre Workforce Management Software Headquarters and Area Served 4.5 Key Players Call Centre Workforce Management Software Product Solution and Service 4.6 Competitive Status 4.6.1 Call Centre Workforce Management Software Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 Aspect 5.1.1 Aspect Profile 5.1.2 Aspect Main Business 5.1.3 Aspect Call Centre Workforce Management Software Products, Services and Solutions 5.1.4 Aspect Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.1.5 Aspect Recent Developments 5.2 Genesys 5.2.1 Genesys Profile 5.2.2 Genesys Main Business 5.2.3 Genesys Call Centre Workforce Management Software Products, Services and Solutions 5.2.4 Genesys Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.2.5 Genesys Recent Developments 5.3 Avaya 5.5.1 Avaya Profile 5.3.2 Avaya Main Business 5.3.3 Avaya Call Centre Workforce Management Software Products, Services and Solutions 5.3.4 Avaya Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.3.5 Calabrio Recent Developments 5.4 Calabrio 5.4.1 Calabrio Profile 5.4.2 Calabrio Main Business 5.4.3 Calabrio Call Centre Workforce Management Software Products, Services and Solutions 5.4.4 Calabrio Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.4.5 Calabrio Recent Developments 5.5 NICE 5.5.1 NICE Profile 5.5.2 NICE Main Business 5.5.3 NICE Call Centre Workforce Management Software Products, Services and Solutions 5.5.4 NICE Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.5.5 NICE Recent Developments 5.6 Five9 5.6.1 Five9 Profile 5.6.2 Five9 Main Business 5.6.3 Five9 Call Centre Workforce Management Software Products, Services and Solutions 5.6.4 Five9 Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.6.5 Five9 Recent Developments 5.7 8x8 5.7.1 8x8 Profile 5.7.2 8x8 Main Business 5.7.3 8x8 Call Centre Workforce Management Software Products, Services and Solutions 5.7.4 8x8 Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.7.5 8x8 Recent Developments 5.8 Monet Software 5.8.1 Monet Software Profile 5.8.2 Monet Software Main Business 5.8.3 Monet Software Call Centre Workforce Management Software Products, Services and Solutions 5.8.4 Monet Software Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.8.5 Monet Software Recent Developments 5.9 Injixo 5.9.1 Injixo Profile 5.9.2 Injixo Main Business 5.9.3 Injixo Call Centre Workforce Management Software Products, Services and Solutions 5.9.4 Injixo Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.9.5 Injixo Recent Developments 5.10 Dixa 5.10.1 Dixa Profile 5.10.2 Dixa Main Business 5.10.3 Dixa Call Centre Workforce Management Software Products, Services and Solutions 5.10.4 Dixa Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.10.5 Dixa Recent Developments 5.11 Mattersight 5.11.1 Mattersight Profile 5.11.2 Mattersight Main Business 5.11.3 Mattersight Call Centre Workforce Management Software Products, Services and Solutions 5.11.4 Mattersight Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.11.5 Mattersight Recent Developments 5.12 Verint 5.12.1 Verint Profile 5.12.2 Verint Main Business 5.12.3 Verint Call Centre Workforce Management Software Products, Services and Solutions 5.12.4 Verint Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.12.5 Verint Recent Developments 5.13 PlayVox 5.13.1 PlayVox Profile 5.13.2 PlayVox Main Business 5.13.3 PlayVox Call Centre Workforce Management Software Products, Services and Solutions 5.13.4 PlayVox Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.13.5 PlayVox Recent Developments 5.14 Nectar Desk 5.14.1 Nectar Desk Profile 5.14.2 Nectar Desk Main Business 5.14.3 Nectar Desk Call Centre Workforce Management Software Products, Services and Solutions 5.14.4 Nectar Desk Call Centre Workforce Management Software Revenue (US$ Million) & (2015-2020) 5.14.5 Nectar Desk Recent Developments 6 North America 6.1 North America Call Centre Workforce Management Software Market Size by Country 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Call Centre Workforce Management Software Market Size by Country 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Call Centre Workforce Management Software Market Size by Region 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Call Centre Workforce Management Software Market Size by Country 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Call Centre Workforce Management Software Market Size by Country 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Call Centre Workforce Management Software Market Dynamics 11.1 Industry Trends 11.2 Market Drivers 11.3 Market Challenges 11.4 Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Call Centre Workforce Management Software Market Size (US$ Million) Comparison by Region 2015 VS 2020 VS 2026 Table 2. Global Call Centre Workforce Management Software Market Size by Region (2015-2020) (US$ Million) Table 3. Global Call Centre Workforce Management Software Market Size Share by Region (2015-2020) Table 4. Global Call Centre Workforce Management Software Forecasted Market Size by Region (2021-2026) (US$ Million) Table 5. Global Call Centre Workforce Management Software Forecasted Market Size Share by Region (2021-2026) Table 6. Global Call Centre Workforce Management Software Market Size (US$ Million) by Type: 2015 VS 2020 VS 2026 Table 7. Global Call Centre Workforce Management Software Market Size by Type (2015-2020) (US$ Million) Table 8. Global Call Centre Workforce Management Software Revenue Market Share by Type (2015-2020) Table 9. Global Call Centre Workforce Management Software Forecasted Market Size by Type (2021-2026) (US$ Million) Table 10. Global Call Centre Workforce Management Software Revenue Market Share by Type (2021-2026) Table 11. Global Call Centre Workforce Management Software Market Size (US$ Million) by Application: 2015 VS 2020 VS 2026 Table 12. Global Call Centre Workforce Management Software Market Size by Application (2015-2020) (US$ Million) Table 13. Global Call Centre Workforce Management Software Revenue Market Share by Application (2015-2020) Table 14. Global Call Centre Workforce Management Software Forecasted Market Size by Application (2021-2026) (US$ Million) Table 15. Global Call Centre Workforce Management Software Revenue Market Share by Application (2021-2026) Table 16. Global Call Centre Workforce Management Software Revenue (US$ Million) by Players (2015-2020) Table 17. Global Call Centre Workforce Management Software Revenue Market Share by Players (2015-2020) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Centre Workforce Management Software as of 2019) Table 19. Date of Key Manufacturers Enter into Call Centre Workforce Management Software Market Table 20. Global Call Centre Workforce Management Software Top Players Headquarters and Area Served Table 21. Call Centre Workforce Management Software Product Solution and Service Table 22. Global Call Centre Workforce Management Software Manufacturers Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Aspect Basic Information List Table 25. Aspect Description and Business Overview Table 26. Aspect Call Centre Workforce Management Software Products, Services and Solutions Table 27. Revenue (Million US$) in Call Centre Workforce Management Software Business of Aspect (2015-2020) Table 28. Aspect Recent Developments Table 29. Genesys Basic Information List Table 30. Genesys Description and Business Overview Table 31. Genesys Call Centre Workforce Management Software Products, Services and Solutions Table 32. Revenue (Million US$) in Call Centre Workforce Management Software Business of Genesys (2015-2020) Table 33. Genesys Recent Developments Table 34. Avaya Basic Information List Table 35. Avaya Description and Business Overview Table 36. Avaya Call Centre Workforce Management Software Products, Services and Solutions Table 37. Revenue (Million US$) in Call Centre Workforce Management Software Business of Avaya (2015-2020) Table 38. Avaya Recent Developments Table 39. Calabrio Basic Information List Table 40. Calabrio Description and Business Overview Table 41. Calabrio Call Centre Workforce Management Software Products, Services and Solutions Table 42. Revenue (Million US$) in Call Centre Workforce Management Software Business of Calabrio (2015-2020) Table 43. Calabrio Recent Developments Table 44. NICE Basic Information List Table 45. NICE Description and Business Overview Table 46. NICE Call Centre Workforce Management Software Products, Services and Solutions Table 47. Revenue (Million US$) in Call Centre Workforce Management Software Business of NICE (2015-2020) Table 48. NICE Recent Developments Table 49. Five9 Basic Information List Table 50. Five9 Description and Business Overview Table 51. Five9 Call Centre Workforce Management Software Products, Services and Solutions Table 52. Revenue (Million US$) in Call Centre Workforce Management Software Business of Five9 (2015-2020) Table 53. Five9 Recent Developments Table 54. 8x8 Basic Information List Table 55. 8x8 Description and Business Overview Table 56. 8x8 Call Centre Workforce Management Software Products, Services and Solutions Table 57. Revenue (Million US$) in Call Centre Workforce Management Software Business of 8x8 (2015-2020) Table 58. 8x8 Recent Developments Table 59. Monet Software Basic Information List Table 60. Monet Software Description and Business Overview Table 61. Monet Software Call Centre Workforce Management Software Products, Services and Solutions Table 62. Revenue (Million US$) in Call Centre Workforce Management Software Business of Monet Software (2015-2020) Table 63. Monet Software Recent Developments Table 64. Injixo Basic Information List Table 65. Injixo Description and Business Overview Table 66. Injixo Call Centre Workforce Management Software Products, Services and Solutions Table 67. Revenue (Million US$) in Call Centre Workforce Management Software Business of Injixo (2015-2020) Table 68. Injixo Recent Developments Table 69. Dixa Basic Information List Table 70. Dixa Description and Business Overview Table 71. Dixa Call Centre Workforce Management Software Products, Services and Solutions Table 72. Revenue (Million US$) in Call Centre Workforce Management Software Business of Dixa (2015-2020) Table 73. Dixa Recent Developments Table 74. Mattersight Basic Information List Table 75. Mattersight Description and Business Overview Table 76. Mattersight Call Centre Workforce Management Software Products, Services and Solutions Table 77. Revenue (Million US$) in Call Centre Workforce Management Software Business of Mattersight (2015-2020) Table 78. Mattersight Recent Developments Table 79. Verint Basic Information List Table 80. Verint Description and Business Overview Table 81. Verint Call Centre Workforce Management Software Products, Services and Solutions Table 82. Revenue (Million US$) in Call Centre Workforce Management Software Business of Verint (2015-2020) Table 83. Verint Recent Developments Table 84. PlayVox Basic Information List Table 85. PlayVox Description and Business Overview Table 86. PlayVox Call Centre Workforce Management Software Products, Services and Solutions Table 87. Revenue (Million US$) in Call Centre Workforce Management Software Business of PlayVox (2015-2020) Table 88. PlayVox Recent Developments Table 89. Nectar Desk Basic Information List Table 90. Nectar Desk Description and Business Overview Table 91. Nectar Desk Call Centre Workforce Management Software Products, Services and Solutions Table 92. Revenue (Million US$) in Call Centre Workforce Management Software Business of Nectar Desk (2015-2020) Table 93. Nectar Desk Recent Developments Table 94. North America Call Centre Workforce Management Software Market Size by Country (2015-2020) & (US$ Million) Table 95. North America Call Centre Workforce Management Software Market Size Share by Country (2015-2020) Table 96. Europe Call Centre Workforce Management Software Market Size by Country (2015-2020) & (US$ Million) Table 97. Europe Call Centre Workforce Management Software Market Size Share by Country (2015-2020) Table 98. Asia-Pacific Call Centre Workforce Management Software Market Size by Region (2015-2020) & (US$ Million) Table 99. Asia-Pacific Call Centre Workforce Management Software Market Size Share by Region (2015-2020) (US$ Million) Table 100. Latin America Call Centre Workforce Management Software Market Size by Country (2015-2020) & (US$ Million) Table 101. Latin America Call Centre Workforce Management Software Market Size Share by Country (2015-2020) (US$ Million) Table 102. Middle East & Africa Call Centre Workforce Management Software Market Size by Players (2015-2020) (US$ Million) Table 103. Middle East & Africa Call Centre Workforce Management Software Market Size Share by Players (2015-2020) (US$ Million) Table 104. Call Centre Workforce Management Software Market Trends Table 105. Call Centre Workforce Management Software Market Drivers Table 106. Call Centre Workforce Management Software Market Challenges Table 107. Call Centre Workforce Management Software Market Restriants Table 108. Research Programs/Design for This Report Table 109. Key Data Information from Secondary Sources Table 110. Key Data Information from Primary Sources List of Figures Figure 1. Global Call Centre Workforce Management Software Market Size Year-over-Year 2015-2026 & (US$ Million) Figure 2. Global Call Centre Workforce Management Software Market Size (US$ Million), 2015 VS 2020VS 2026 Figure 3. Global Call Centre Workforce Management Software Market Share by Regions: 2020 VS 2026 Figure 4. North America Call Centre Workforce Management Software Market Size (US$ Million) Growth Rate (2015-2026) Figure 5. Europe Call Centre Workforce Management Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 6. Asia-Pacific Call Centre Workforce Management Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 7. Latin America Call Centre Workforce Management Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 8. Middle East & Africa Call Centre Workforce Management Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 9. Global Call Centre Workforce Management Software Market Share by Type in 2020 & 2026 Figure 10. On-Premises Market Size (US$ Million) YoY Growth (2015-2026) Figure 11. Cloud Based Market Size (US$ Million) YoY Growth (2015-2026) Figure 12. Global Call Centre Workforce Management Software Market Size Share by Application in 2020 & 2026 Figure 13. Large Enterprised Market Size (US$ Million) YoY Growth (2015-2026) Figure 14. SMEs Market Size (US$ Million) YoY Growth (2015-2026) Figure 15. Call Centre Workforce Management Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019 Figure 16. Global Top 5 and Top 10 Players Call Centre Workforce Management Software Market Share in 2019 Figure 17. United States Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 18. Canada Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 19. Germany Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 20. France Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 21. U.K. Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. Italy Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. Russia Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. Nordic Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. Rest of Europe Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. China Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. Japan Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. South Korea Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. Southeast Asia Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. India Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Australia Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. Rest of Asia-Pacific Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. Mexico Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. Brazil Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Rest of Latin America Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Turkey Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Saudi Arabia Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. UAE Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Rest of Middle East & Africa Call Centre Workforce Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Bottom-up and Top-down Approaches for This Report Figure 41. Data Triangulation

Aspect Genesys Avaya Calabrio NICE Five9 8x8 Monet Software Injixo Dixa Mattersight Verint PlayVox Nectar Desk