1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Satisfaction Software Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 On-premise 1.2.3 Cloud-based 1.3 Market by Application 1.3.1 Global Customer Satisfaction Software Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 SMEs 1.3.3 Large Enterprises 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Satisfaction Software Market Perspective (2016-2027) 2.2 Customer Satisfaction Software Growth Trends by Regions 2.2.1 Customer Satisfaction Software Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Customer Satisfaction Software Historic Market Share by Regions (2016-2021) 2.2.3 Customer Satisfaction Software Forecasted Market Size by Regions (2022-2027) 2.3 Customer Satisfaction Software Industry Dynamic 2.3.1 Customer Satisfaction Software Market Trends 2.3.2 Customer Satisfaction Software Market Drivers 2.3.3 Customer Satisfaction Software Market Challenges 2.3.4 Customer Satisfaction Software Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Satisfaction Software Players by Revenue 3.1.1 Global Top Customer Satisfaction Software Players by Revenue (2016-2021) 3.1.2 Global Customer Satisfaction Software Revenue Market Share by Players (2016-2021) 3.2 Global Customer Satisfaction Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Customer Satisfaction Software Revenue 3.4 Global Customer Satisfaction Software Market Concentration Ratio 3.4.1 Global Customer Satisfaction Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Satisfaction Software Revenue in 2020 3.5 Customer Satisfaction Software Key Players Head office and Area Served 3.6 Key Players Customer Satisfaction Software Product Solution and Service 3.7 Date of Enter into Customer Satisfaction Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Satisfaction Software Breakdown Data by Type 4.1 Global Customer Satisfaction Software Historic Market Size by Type (2016-2021) 4.2 Global Customer Satisfaction Software Forecasted Market Size by Type (2022-2027) 5 Customer Satisfaction Software Breakdown Data by Application 5.1 Global Customer Satisfaction Software Historic Market Size by Application (2016-2021) 5.2 Global Customer Satisfaction Software Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Customer Satisfaction Software Market Size (2016-2027) 6.2 North America Customer Satisfaction Software Market Size by Type 6.2.1 North America Customer Satisfaction Software Market Size by Type (2016-2021) 6.2.2 North America Customer Satisfaction Software Market Size by Type (2022-2027) 6.2.3 North America Customer Satisfaction Software Market Size by Type (2016-2027) 6.3 North America Customer Satisfaction Software Market Size by Application 6.3.1 North America Customer Satisfaction Software Market Size by Application (2016-2021) 6.3.2 North America Customer Satisfaction Software Market Size by Application (2022-2027) 6.3.3 North America Customer Satisfaction Software Market Size by Application (2016-2027) 6.4 North America Customer Satisfaction Software Market Size by Country 6.4.1 North America Customer Satisfaction Software Market Size by Country (2016-2021) 6.4.2 North America Customer Satisfaction Software Market Size by Country (2022-2027) 6.4.3 United States 6.4.3 Canada 7 Europe 7.1 Europe Customer Satisfaction Software Market Size (2016-2027) 7.2 Europe Customer Satisfaction Software Market Size by Type 7.2.1 Europe Customer Satisfaction Software Market Size by Type (2016-2021) 7.2.2 Europe Customer Satisfaction Software Market Size by Type (2022-2027) 7.2.3 Europe Customer Satisfaction Software Market Size by Type (2016-2027) 7.3 Europe Customer Satisfaction Software Market Size by Application 7.3.1 Europe Customer Satisfaction Software Market Size by Application (2016-2021) 7.3.2 Europe Customer Satisfaction Software Market Size by Application (2022-2027) 7.3.3 Europe Customer Satisfaction Software Market Size by Application (2016-2027) 7.4 Europe Customer Satisfaction Software Market Size by Country 7.4.1 Europe Customer Satisfaction Software Market Size by Country (2016-2021) 7.4.2 Europe Customer Satisfaction Software Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Customer Satisfaction Software Market Size (2016-2027) 8.2 Asia-Pacific Customer Satisfaction Software Market Size by Type 8.2.1 Asia-Pacific Customer Satisfaction Software Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Customer Satisfaction Software Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Customer Satisfaction Software Market Size by Type (2016-2027) 8.3 Asia-Pacific Customer Satisfaction Software Market Size by Application 8.3.1 Asia-Pacific Customer Satisfaction Software Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Customer Satisfaction Software Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Customer Satisfaction Software Market Size by Application (2016-2027) 8.4 Asia-Pacific Customer Satisfaction Software Market Size by Region 8.4.1 Asia-Pacific Customer Satisfaction Software Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Customer Satisfaction Software Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Customer Satisfaction Software Market Size (2016-2027) 9.2 Latin America Customer Satisfaction Software Market Size by Type 9.2.1 Latin America Customer Satisfaction Software Market Size by Type (2016-2021) 9.2.2 Latin America Customer Satisfaction Software Market Size by Type (2022-2027) 9.2.3 Latin America Customer Satisfaction Software Market Size by Type (2016-2027) 9.3 Latin America Customer Satisfaction Software Market Size by Application 9.3.1 Latin America Customer Satisfaction Software Market Size by Application (2016-2021) 9.3.2 Latin America Customer Satisfaction Software Market Size by Application (2022-2027) 9.3.3 Latin America Customer Satisfaction Software Market Size by Application (2016-2027) 9.4 Latin America Customer Satisfaction Software Market Size by Country 9.4.1 Latin America Customer Satisfaction Software Market Size by Country (2016-2021) 9.4.2 Latin America Customer Satisfaction Software Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Customer Satisfaction Software Market Size (2016-2027) 10.2 Middle East & Africa Customer Satisfaction Software Market Size by Type 10.2.1 Middle East & Africa Customer Satisfaction Software Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Customer Satisfaction Software Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Customer Satisfaction Software Market Size by Type (2016-2027) 10.3 Middle East & Africa Customer Satisfaction Software Market Size by Application 10.3.1 Middle East & Africa Customer Satisfaction Software Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Customer Satisfaction Software Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Customer Satisfaction Software Market Size by Application (2016-2027) 10.4 Middle East & Africa Customer Satisfaction Software Market Size by Country 10.4.1 Middle East & Africa Customer Satisfaction Software Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Customer Satisfaction Software Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 CloudCherry 11.1.1 CloudCherry Company Details 11.1.2 CloudCherry Business Overview 11.1.3 CloudCherry Customer Satisfaction Software Introduction 11.1.4 CloudCherry Revenue in Customer Satisfaction Software Business (2016-2021) 11.1.5 CloudCherry Recent Development 11.2 Client Heartbeat 11.2.1 Client Heartbeat Company Details 11.2.2 Client Heartbeat Business Overview 11.2.3 Client Heartbeat Customer Satisfaction Software Introduction 11.2.4 Client Heartbeat Revenue in Customer Satisfaction Software Business (2016-2021) 11.2.5 Client Heartbeat Recent Development 11.3 ManageEngine 11.3.1 ManageEngine Company Details 11.3.2 ManageEngine Business Overview 11.3.3 ManageEngine Customer Satisfaction Software Introduction 11.3.4 ManageEngine Revenue in Customer Satisfaction Software Business (2016-2021) 11.3.5 ManageEngine Recent Development 11.4 CustomerLove 11.4.1 CustomerLove Company Details 11.4.2 CustomerLove Business Overview 11.4.3 CustomerLove Customer Satisfaction Software Introduction 11.4.4 CustomerLove Revenue in Customer Satisfaction Software Business (2016-2021) 11.4.5 CustomerLove Recent Development 11.5 Zendesk 11.5.1 Zendesk Company Details 11.5.2 Zendesk Business Overview 11.5.3 Zendesk Customer Satisfaction Software Introduction 11.5.4 Zendesk Revenue in Customer Satisfaction Software Business (2016-2021) 11.5.5 Zendesk Recent Development 11.6 GetFeedback 11.6.1 GetFeedback Company Details 11.6.2 GetFeedback Business Overview 11.6.3 GetFeedback Customer Satisfaction Software Introduction 11.6.4 GetFeedback Revenue in Customer Satisfaction Software Business (2016-2021) 11.6.5 GetFeedback Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Customer Satisfaction Software Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of On-premise Table 3. Key Players of Cloud-based Table 4. Global Customer Satisfaction Software Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Customer Satisfaction Software Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Customer Satisfaction Software Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Customer Satisfaction Software Market Share by Regions (2016-2021) Table 8. Global Customer Satisfaction Software Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Customer Satisfaction Software Market Share by Regions (2022-2027) Table 10. Customer Satisfaction Software Market Trends Table 11. Customer Satisfaction Software Market Drivers Table 12. Customer Satisfaction Software Market Challenges Table 13. Customer Satisfaction Software Market Restraints Table 14. Global Customer Satisfaction Software Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Customer Satisfaction Software Market Share by Players (2016-2021) Table 16. Global Top Customer Satisfaction Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Satisfaction Software as of 2020) Table 17. Ranking of Global Top Customer Satisfaction Software Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Customer Satisfaction Software Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Customer Satisfaction Software Product Solution and Service Table 21. Date of Enter into Customer Satisfaction Software Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Customer Satisfaction Software Market Size by Type (2016-2021) (US$ Million) Table 24. Global Customer Satisfaction Software Revenue Market Share by Type (2016-2021) Table 25. Global Customer Satisfaction Software Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Customer Satisfaction Software Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Customer Satisfaction Software Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Customer Satisfaction Software Revenue Market Share by Application (2016-2021) Table 29. Global Customer Satisfaction Software Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Customer Satisfaction Software Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Customer Satisfaction Software Market Size by Type (2016-2021) (US$ Million) Table 32. North America Customer Satisfaction Software Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Customer Satisfaction Software Market Size by Application (2016-2021) (US$ Million) Table 34. North America Customer Satisfaction Software Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Customer Satisfaction Software Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Customer Satisfaction Software Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Customer Satisfaction Software Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Customer Satisfaction Software Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Customer Satisfaction Software Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Customer Satisfaction Software Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Customer Satisfaction Software Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Customer Satisfaction Software Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Customer Satisfaction Software Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Customer Satisfaction Software Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Customer Satisfaction Software Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Customer Satisfaction Software Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Customer Satisfaction Software Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Customer Satisfaction Software Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Customer Satisfaction Software Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Customer Satisfaction Software Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Customer Satisfaction Software Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Customer Satisfaction Software Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Customer Satisfaction Software Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Customer Satisfaction Software Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Customer Satisfaction Software Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Customer Satisfaction Software Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Customer Satisfaction Software Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Customer Satisfaction Software Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Customer Satisfaction Software Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Customer Satisfaction Software Market Size by Country (2022-2027) & (US$ Million) Table 61. CloudCherry Company Details Table 62. CloudCherry Business Overview Table 63. CloudCherry Customer Satisfaction Software Product Table 64. CloudCherry Revenue in Customer Satisfaction Software Business (2016-2021) & (US$ Million) Table 65. CloudCherry Recent Development Table 66. Client Heartbeat Company Details Table 67. Client Heartbeat Business Overview Table 68. Client Heartbeat Customer Satisfaction Software Product Table 69. Client Heartbeat Revenue in Customer Satisfaction Software Business (2016-2021) & (US$ Million) Table 70. Client Heartbeat Recent Development Table 71. ManageEngine Company Details Table 72. ManageEngine Business Overview Table 73. ManageEngine Customer Satisfaction Software Product Table 74. ManageEngine Revenue in Customer Satisfaction Software Business (2016-2021) & (US$ Million) Table 75. ManageEngine Recent Development Table 76. CustomerLove Company Details Table 77. CustomerLove Business Overview Table 78. CustomerLove Customer Satisfaction Software Product Table 79. CustomerLove Revenue in Customer Satisfaction Software Business (2016-2021) & (US$ Million) Table 80. CustomerLove Recent Development Table 81. Zendesk Company Details Table 82. Zendesk Business Overview Table 83. Zendesk Customer Satisfaction Software Product Table 84. Zendesk Revenue in Customer Satisfaction Software Business (2016-2021) & (US$ Million) Table 85. Zendesk Recent Development Table 86. GetFeedback Company Details Table 87. GetFeedback Business Overview Table 88. GetFeedback Customer Satisfaction Software Product Table 89. GetFeedback Revenue in Customer Satisfaction Software Business (2016-2021) & (US$ Million) Table 90. GetFeedback Recent Development Table 91. Research Programs/Design for This Report Table 92. Key Data Information from Secondary Sources Table 93. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Satisfaction Software Market Share by Type: 2020 VS 2027 Figure 2. On-premise Features Figure 3. Cloud-based Features Figure 4. Global Customer Satisfaction Software Market Share by Application: 2020 VS 2027 Figure 5. SMEs Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Customer Satisfaction Software Report Years Considered Figure 8. Global Customer Satisfaction Software Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 9. Global Customer Satisfaction Software Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 10. Global Customer Satisfaction Software Market Share by Regions: 2020 VS 2027 Figure 11. Global Customer Satisfaction Software Market Share by Regions (2022-2027) Figure 12. Global Customer Satisfaction Software Market Share by Players in 2020 Figure 13. Global Top Customer Satisfaction Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Satisfaction Software as of 2020 Figure 14. The Top 10 and 5 Players Market Share by Customer Satisfaction Software Revenue in 2020 Figure 15. Global Customer Satisfaction Software Revenue Market Share by Type (2016-2021) Figure 16. Global Customer Satisfaction Software Revenue Market Share by Type (2022-2027) Figure 17. North America Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 18. North America Customer Satisfaction Software Market Share by Type (2016-2027) Figure 19. North America Customer Satisfaction Software Market Share by Application (2016-2027) Figure 20. North America Customer Satisfaction Software Market Share by Country (2016-2027) Figure 21. United States Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. Canada Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Europe Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Customer Satisfaction Software Market Share by Type (2016-2027) Figure 25. Europe Customer Satisfaction Software Market Share by Application (2016-2027) Figure 26. Europe Customer Satisfaction Software Market Share by Country (2016-2027) Figure 27. Germany Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. France Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. U.K. Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. Italy Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Russia Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Nordic Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Customer Satisfaction Software Market Share by Type (2016-2027) Figure 35. Asia-Pacific Customer Satisfaction Software Market Share by Application (2016-2027) Figure 36. Asia-Pacific Customer Satisfaction Software Market Share by Region (2016-2027) Figure 37. China Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Japan Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. South Korea Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Southeast Asia Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. India Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Australia Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Latin America Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Customer Satisfaction Software Market Share by Type (2016-2027) Figure 45. Latin America Customer Satisfaction Software Market Share by Application (2016-2027) Figure 46. Latin America Customer Satisfaction Software Market Share by Country (2016-2027) Figure 47. Mexico Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Brazil Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Middle East & Africa Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Customer Satisfaction Software Market Share by Type (2016-2027) Figure 51. Middle East & Africa Customer Satisfaction Software Market Share by Application (2016-2027) Figure 52. Middle East & Africa Customer Satisfaction Software Market Share by Country (2016-2027) Figure 53. Turkey Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Saudi Arabia Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. UAE Customer Satisfaction Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. CloudCherry Revenue Growth Rate in Customer Satisfaction Software Business (2016-2021) Figure 57. Client Heartbeat Revenue Growth Rate in Customer Satisfaction Software Business (2016-2021) Figure 58. ManageEngine Revenue Growth Rate in Customer Satisfaction Software Business (2016-2021) Figure 59. CustomerLove Revenue Growth Rate in Customer Satisfaction Software Business (2016-2021) Figure 60. Zendesk Revenue Growth Rate in Customer Satisfaction Software Business (2016-2021) Figure 61. GetFeedback Revenue Growth Rate in Customer Satisfaction Software Business (2016-2021) Figure 62. Bottom-up and Top-down Approaches for This Report Figure 63. Data Triangulation Figure 64. Key Executives Interviewed

CloudCherry Client Heartbeat ManageEngine CustomerLove Zendesk GetFeedback