1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Contact Center Software Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Cloud 1.2.3 On-Premises 1.3 Market by Application 1.3.1 Global Contact Center Software Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Large Enterprises 1.3.3 Small and Medium-sized Enterprises 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Contact Center Software Market Perspective (2016-2027) 2.2 Contact Center Software Growth Trends by Regions 2.2.1 Contact Center Software Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Contact Center Software Historic Market Share by Regions (2016-2021) 2.2.3 Contact Center Software Forecasted Market Size by Regions (2022-2027) 2.3 Contact Center Software Industry Dynamic 2.3.1 Contact Center Software Market Trends 2.3.2 Contact Center Software Market Drivers 2.3.3 Contact Center Software Market Challenges 2.3.4 Contact Center Software Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Contact Center Software Players by Revenue 3.1.1 Global Top Contact Center Software Players by Revenue (2016-2021) 3.1.2 Global Contact Center Software Revenue Market Share by Players (2016-2021) 3.2 Global Contact Center Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Contact Center Software Revenue 3.4 Global Contact Center Software Market Concentration Ratio 3.4.1 Global Contact Center Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Contact Center Software Revenue in 2020 3.5 Contact Center Software Key Players Head office and Area Served 3.6 Key Players Contact Center Software Product Solution and Service 3.7 Date of Enter into Contact Center Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Contact Center Software Breakdown Data by Type 4.1 Global Contact Center Software Historic Market Size by Type (2016-2021) 4.2 Global Contact Center Software Forecasted Market Size by Type (2022-2027) 5 Contact Center Software Breakdown Data by Application 5.1 Global Contact Center Software Historic Market Size by Application (2016-2021) 5.2 Global Contact Center Software Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Contact Center Software Market Size (2016-2027) 6.2 North America Contact Center Software Market Size by Type 6.2.1 North America Contact Center Software Market Size by Type (2016-2021) 6.2.2 North America Contact Center Software Market Size by Type (2022-2027) 6.2.3 North America Contact Center Software Market Size by Type (2016-2027) 6.3 North America Contact Center Software Market Size by Application 6.3.1 North America Contact Center Software Market Size by Application (2016-2021) 6.3.2 North America Contact Center Software Market Size by Application (2022-2027) 6.3.3 North America Contact Center Software Market Size by Application (2016-2027) 6.4 North America Contact Center Software Market Size by Country 6.4.1 North America Contact Center Software Market Size by Country (2016-2021) 6.4.2 North America Contact Center Software Market Size by Country (2022-2027) 6.4.3 United States 6.4.3 Canada 7 Europe 7.1 Europe Contact Center Software Market Size (2016-2027) 7.2 Europe Contact Center Software Market Size by Type 7.2.1 Europe Contact Center Software Market Size by Type (2016-2021) 7.2.2 Europe Contact Center Software Market Size by Type (2022-2027) 7.2.3 Europe Contact Center Software Market Size by Type (2016-2027) 7.3 Europe Contact Center Software Market Size by Application 7.3.1 Europe Contact Center Software Market Size by Application (2016-2021) 7.3.2 Europe Contact Center Software Market Size by Application (2022-2027) 7.3.3 Europe Contact Center Software Market Size by Application (2016-2027) 7.4 Europe Contact Center Software Market Size by Country 7.4.1 Europe Contact Center Software Market Size by Country (2016-2021) 7.4.2 Europe Contact Center Software Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Contact Center Software Market Size (2016-2027) 8.2 Asia-Pacific Contact Center Software Market Size by Type 8.2.1 Asia-Pacific Contact Center Software Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Contact Center Software Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Contact Center Software Market Size by Type (2016-2027) 8.3 Asia-Pacific Contact Center Software Market Size by Application 8.3.1 Asia-Pacific Contact Center Software Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Contact Center Software Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Contact Center Software Market Size by Application (2016-2027) 8.4 Asia-Pacific Contact Center Software Market Size by Region 8.4.1 Asia-Pacific Contact Center Software Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Contact Center Software Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Contact Center Software Market Size (2016-2027) 9.2 Latin America Contact Center Software Market Size by Type 9.2.1 Latin America Contact Center Software Market Size by Type (2016-2021) 9.2.2 Latin America Contact Center Software Market Size by Type (2022-2027) 9.2.3 Latin America Contact Center Software Market Size by Type (2016-2027) 9.3 Latin America Contact Center Software Market Size by Application 9.3.1 Latin America Contact Center Software Market Size by Application (2016-2021) 9.3.2 Latin America Contact Center Software Market Size by Application (2022-2027) 9.3.3 Latin America Contact Center Software Market Size by Application (2016-2027) 9.4 Latin America Contact Center Software Market Size by Country 9.4.1 Latin America Contact Center Software Market Size by Country (2016-2021) 9.4.2 Latin America Contact Center Software Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Contact Center Software Market Size (2016-2027) 10.2 Middle East & Africa Contact Center Software Market Size by Type 10.2.1 Middle East & Africa Contact Center Software Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Contact Center Software Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Contact Center Software Market Size by Type (2016-2027) 10.3 Middle East & Africa Contact Center Software Market Size by Application 10.3.1 Middle East & Africa Contact Center Software Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Contact Center Software Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Contact Center Software Market Size by Application (2016-2027) 10.4 Middle East & Africa Contact Center Software Market Size by Country 10.4.1 Middle East & Africa Contact Center Software Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Contact Center Software Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 8x8 11.1.1 8x8 Company Details 11.1.2 8x8 Business Overview 11.1.3 8x8 Contact Center Software Introduction 11.1.4 8x8 Revenue in Contact Center Software Business (2016-2021) 11.1.5 8x8 Recent Development 11.2 Alcatel-Lucent Enterprise 11.2.1 Alcatel-Lucent Enterprise Company Details 11.2.2 Alcatel-Lucent Enterprise Business Overview 11.2.3 Alcatel-Lucent Enterprise Contact Center Software Introduction 11.2.4 Alcatel-Lucent Enterprise Revenue in Contact Center Software Business (2016-2021) 11.2.5 Alcatel-Lucent Enterprise Recent Development 11.3 Ameyo (Drishti-Soft) 11.3.1 Ameyo (Drishti-Soft) Company Details 11.3.2 Ameyo (Drishti-Soft) Business Overview 11.3.3 Ameyo (Drishti-Soft) Contact Center Software Introduction 11.3.4 Ameyo (Drishti-Soft) Revenue in Contact Center Software Business (2016-2021) 11.3.5 Ameyo (Drishti-Soft) Recent Development 11.4 Avaya Inc. 11.4.1 Avaya Inc. Company Details 11.4.2 Avaya Inc. Business Overview 11.4.3 Avaya Inc. Contact Center Software Introduction 11.4.4 Avaya Inc. Revenue in Contact Center Software Business (2016-2021) 11.4.5 Avaya Inc. Recent Development 11.5 Cisco 11.5.1 Cisco Company Details 11.5.2 Cisco Business Overview 11.5.3 Cisco Contact Center Software Introduction 11.5.4 Cisco Revenue in Contact Center Software Business (2016-2021) 11.5.5 Cisco Recent Development 11.6 Enghouse Interactive Inc. 11.6.1 Enghouse Interactive Inc. Company Details 11.6.2 Enghouse Interactive Inc. Business Overview 11.6.3 Enghouse Interactive Inc. Contact Center Software Introduction 11.6.4 Enghouse Interactive Inc. Revenue in Contact Center Software Business (2016-2021) 11.6.5 Enghouse Interactive Inc. Recent Development 11.7 Five9 11.7.1 Five9 Company Details 11.7.2 Five9 Business Overview 11.7.3 Five9 Contact Center Software Introduction 11.7.4 Five9 Revenue in Contact Center Software Business (2016-2021) 11.7.5 Five9 Recent Development 11.8 Genesys 11.8.1 Genesys Company Details 11.8.2 Genesys Business Overview 11.8.3 Genesys Contact Center Software Introduction 11.8.4 Genesys Revenue in Contact Center Software Business (2016-2021) 11.8.5 Genesys Recent Development 11.9 Huawei Technologies. 11.9.1 Huawei Technologies. Company Details 11.9.2 Huawei Technologies. Business Overview 11.9.3 Huawei Technologies. Contact Center Software Introduction 11.9.4 Huawei Technologies. Revenue in Contact Center Software Business (2016-2021) 11.9.5 Huawei Technologies. Recent Development 11.10 Mitel Networks Corporation 11.10.1 Mitel Networks Corporation Company Details 11.10.2 Mitel Networks Corporation Business Overview 11.10.3 Mitel Networks Corporation Contact Center Software Introduction 11.10.4 Mitel Networks Corporation Revenue in Contact Center Software Business (2016-2021) 11.10.5 Mitel Networks Corporation Recent Development 11.11 Oracle 11.11.1 Oracle Company Details 11.11.2 Oracle Business Overview 11.11.3 Oracle Contact Center Software Introduction 11.11.4 Oracle Revenue in Contact Center Software Business (2016-2021) 11.11.5 Oracle Recent Development 11.12 SAP 11.12.1 SAP Company Details 11.12.2 SAP Business Overview 11.12.3 SAP Contact Center Software Introduction 11.12.4 SAP Revenue in Contact Center Software Business (2016-2021) 11.12.5 SAP Recent Development 11.13 Unify 11.13.1 Unify Company Details 11.13.2 Unify Business Overview 11.13.3 Unify Contact Center Software Introduction 11.13.4 Unify Revenue in Contact Center Software Business (2016-2021) 11.13.5 Unify Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Contact Center Software Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Cloud Table 3. Key Players of On-Premises Table 4. Global Contact Center Software Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Contact Center Software Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Contact Center Software Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Contact Center Software Market Share by Regions (2016-2021) Table 8. Global Contact Center Software Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Contact Center Software Market Share by Regions (2022-2027) Table 10. Contact Center Software Market Trends Table 11. Contact Center Software Market Drivers Table 12. Contact Center Software Market Challenges Table 13. Contact Center Software Market Restraints Table 14. Global Contact Center Software Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Contact Center Software Market Share by Players (2016-2021) Table 16. Global Top Contact Center Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Software as of 2020) Table 17. Ranking of Global Top Contact Center Software Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Contact Center Software Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Contact Center Software Product Solution and Service Table 21. Date of Enter into Contact Center Software Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Contact Center Software Market Size by Type (2016-2021) (US$ Million) Table 24. Global Contact Center Software Revenue Market Share by Type (2016-2021) Table 25. Global Contact Center Software Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Contact Center Software Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Contact Center Software Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Contact Center Software Revenue Market Share by Application (2016-2021) Table 29. Global Contact Center Software Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Contact Center Software Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Contact Center Software Market Size by Type (2016-2021) (US$ Million) Table 32. North America Contact Center Software Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Contact Center Software Market Size by Application (2016-2021) (US$ Million) Table 34. North America Contact Center Software Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Contact Center Software Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Contact Center Software Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Contact Center Software Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Contact Center Software Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Contact Center Software Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Contact Center Software Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Contact Center Software Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Contact Center Software Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Contact Center Software Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Contact Center Software Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Contact Center Software Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Contact Center Software Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Contact Center Software Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Contact Center Software Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Contact Center Software Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Contact Center Software Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Contact Center Software Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Contact Center Software Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Contact Center Software Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Contact Center Software Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Contact Center Software Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Contact Center Software Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Contact Center Software Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Contact Center Software Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Contact Center Software Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Contact Center Software Market Size by Country (2022-2027) & (US$ Million) Table 61. 8x8 Company Details Table 62. 8x8 Business Overview Table 63. 8x8 Contact Center Software Product Table 64. 8x8 Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 65. 8x8 Recent Development Table 66. Alcatel-Lucent Enterprise Company Details Table 67. Alcatel-Lucent Enterprise Business Overview Table 68. Alcatel-Lucent Enterprise Contact Center Software Product Table 69. Alcatel-Lucent Enterprise Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 70. Alcatel-Lucent Enterprise Recent Development Table 71. Ameyo (Drishti-Soft) Company Details Table 72. Ameyo (Drishti-Soft) Business Overview Table 73. Ameyo (Drishti-Soft) Contact Center Software Product Table 74. Ameyo (Drishti-Soft) Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 75. Ameyo (Drishti-Soft) Recent Development Table 76. Avaya Inc. Company Details Table 77. Avaya Inc. Business Overview Table 78. Avaya Inc. Contact Center Software Product Table 79. Avaya Inc. Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 80. Avaya Inc. Recent Development Table 81. Cisco Company Details Table 82. Cisco Business Overview Table 83. Cisco Contact Center Software Product Table 84. Cisco Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 85. Cisco Recent Development Table 86. Enghouse Interactive Inc. Company Details Table 87. Enghouse Interactive Inc. Business Overview Table 88. Enghouse Interactive Inc. Contact Center Software Product Table 89. Enghouse Interactive Inc. Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 90. Enghouse Interactive Inc. Recent Development Table 91. Five9 Company Details Table 92. Five9 Business Overview Table 93. Five9 Contact Center Software Product Table 94. Five9 Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 95. Five9 Recent Development Table 96. Genesys Company Details Table 97. Genesys Business Overview Table 98. Genesys Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 99. Genesys Recent Development Table 100. Huawei Technologies. Company Details Table 101. Huawei Technologies. Business Overview Table 102. Huawei Technologies. Contact Center Software Product Table 103. Huawei Technologies. Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 104. Huawei Technologies. Recent Development Table 105. Mitel Networks Corporation Company Details Table 106. Mitel Networks Corporation Business Overview Table 107. Mitel Networks Corporation Contact Center Software Product Table 108. Mitel Networks Corporation Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 109. Mitel Networks Corporation Recent Development Table 110. Oracle Company Details Table 111. Oracle Business Overview Table 112. Oracle Contact Center Software Product Table 113. Oracle Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 114. Oracle Recent Development Table 115. SAP Company Details Table 116. SAP Business Overview Table 117. SAP Contact Center Software Product Table 118. SAP Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 119. SAP Recent Development Table 120. Unify Company Details Table 121. Unify Business Overview Table 122. Unify Contact Center Software Product Table 123. Unify Revenue in Contact Center Software Business (2016-2021) & (US$ Million) Table 124. Unify Recent Development Table 125. Research Programs/Design for This Report Table 126. Key Data Information from Secondary Sources Table 127. Key Data Information from Primary Sources List of Figures Figure 1. Global Contact Center Software Market Share by Type: 2020 VS 2027 Figure 2. Cloud Features Figure 3. On-Premises Features Figure 4. Global Contact Center Software Market Share by Application: 2020 VS 2027 Figure 5. Large Enterprises Case Studies Figure 6. Small and Medium-sized Enterprises Case Studies Figure 7. Contact Center Software Report Years Considered Figure 8. Global Contact Center Software Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 9. Global Contact Center Software Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 10. Global Contact Center Software Market Share by Regions: 2020 VS 2027 Figure 11. Global Contact Center Software Market Share by Regions (2022-2027) Figure 12. Global Contact Center Software Market Share by Players in 2020 Figure 13. Global Top Contact Center Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Software as of 2020 Figure 14. The Top 10 and 5 Players Market Share by Contact Center Software Revenue in 2020 Figure 15. Global Contact Center Software Revenue Market Share by Type (2016-2021) Figure 16. Global Contact Center Software Revenue Market Share by Type (2022-2027) Figure 17. North America Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 18. North America Contact Center Software Market Share by Type (2016-2027) Figure 19. North America Contact Center Software Market Share by Application (2016-2027) Figure 20. North America Contact Center Software Market Share by Country (2016-2027) Figure 21. United States Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. Canada Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Europe Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Contact Center Software Market Share by Type (2016-2027) Figure 25. Europe Contact Center Software Market Share by Application (2016-2027) Figure 26. Europe Contact Center Software Market Share by Country (2016-2027) Figure 27. Germany Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. France Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. U.K. Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. Italy Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Russia Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Nordic Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Contact Center Software Market Share by Type (2016-2027) Figure 35. Asia-Pacific Contact Center Software Market Share by Application (2016-2027) Figure 36. Asia-Pacific Contact Center Software Market Share by Region (2016-2027) Figure 37. China Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Japan Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. South Korea Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Southeast Asia Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. India Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Australia Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Latin America Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Contact Center Software Market Share by Type (2016-2027) Figure 45. Latin America Contact Center Software Market Share by Application (2016-2027) Figure 46. Latin America Contact Center Software Market Share by Country (2016-2027) Figure 47. Mexico Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Brazil Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Middle East & Africa Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Contact Center Software Market Share by Type (2016-2027) Figure 51. Middle East & Africa Contact Center Software Market Share by Application (2016-2027) Figure 52. Middle East & Africa Contact Center Software Market Share by Country (2016-2027) Figure 53. Turkey Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Saudi Arabia Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. UAE Contact Center Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. 8x8 Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 57. Alcatel-Lucent Enterprise Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 58. Ameyo (Drishti-Soft) Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 59. Avaya Inc. Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 60. Cisco Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 61. Enghouse Interactive Inc. Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 62. Five9 Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 63. Genesys Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 64. Huawei Technologies. Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 65. Mitel Networks Corporation Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 66. Oracle Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 67. SAP Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 68. Unify Revenue Growth Rate in Contact Center Software Business (2016-2021) Figure 69. Bottom-up and Top-down Approaches for This Report Figure 70. Data Triangulation Figure 71. Key Executives Interviewed

8x8 Alcatel-Lucent Enterprise Ameyo (Drishti-Soft) Avaya Inc. Cisco Enghouse Interactive Inc. Five9 Genesys Huawei Technologies. Mitel Networks Corporation Oracle SAP Unify