1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global BPO and ITO Services Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Business Process Outsourcing 1.2.3 Infrastructure & Operations Services 1.3 Market by Application 1.3.1 Global BPO and ITO Services Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Banking, Financial Services, and Insurance (BFSI) 1.3.3 Healthcare 1.3.4 Manufacturing 1.3.5 IT & Telecommunication 1.3.6 Retail 1.3.7 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global BPO and ITO Services Market Perspective (2016-2027) 2.2 BPO and ITO Services Growth Trends by Regions 2.2.1 BPO and ITO Services Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 BPO and ITO Services Historic Market Share by Regions (2016-2021) 2.2.3 BPO and ITO Services Forecasted Market Size by Regions (2022-2027) 2.3 BPO and ITO Services Industry Dynamic 2.3.1 BPO and ITO Services Market Trends 2.3.2 BPO and ITO Services Market Drivers 2.3.3 BPO and ITO Services Market Challenges 2.3.4 BPO and ITO Services Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top BPO and ITO Services Players by Revenue 3.1.1 Global Top BPO and ITO Services Players by Revenue (2016-2021) 3.1.2 Global BPO and ITO Services Revenue Market Share by Players (2016-2021) 3.2 Global BPO and ITO Services Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by BPO and ITO Services Revenue 3.4 Global BPO and ITO Services Market Concentration Ratio 3.4.1 Global BPO and ITO Services Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by BPO and ITO Services Revenue in 2020 3.5 BPO and ITO Services Key Players Head office and Area Served 3.6 Key Players BPO and ITO Services Product Solution and Service 3.7 Date of Enter into BPO and ITO Services Market 3.8 Mergers & Acquisitions, Expansion Plans 4 BPO and ITO Services Breakdown Data by Type 4.1 Global BPO and ITO Services Historic Market Size by Type (2016-2021) 4.2 Global BPO and ITO Services Forecasted Market Size by Type (2022-2027) 5 BPO and ITO Services Breakdown Data by Application 5.1 Global BPO and ITO Services Historic Market Size by Application (2016-2021) 5.2 Global BPO and ITO Services Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America BPO and ITO Services Market Size (2016-2027) 6.2 North America BPO and ITO Services Market Size by Type 6.2.1 North America BPO and ITO Services Market Size by Type (2016-2021) 6.2.2 North America BPO and ITO Services Market Size by Type (2022-2027) 6.2.3 North America BPO and ITO Services Market Size by Type (2016-2027) 6.3 North America BPO and ITO Services Market Size by Application 6.3.1 North America BPO and ITO Services Market Size by Application (2016-2021) 6.3.2 North America BPO and ITO Services Market Size by Application (2022-2027) 6.3.3 North America BPO and ITO Services Market Size by Application (2016-2027) 6.4 North America BPO and ITO Services Market Size by Country 6.4.1 North America BPO and ITO Services Market Size by Country (2016-2021) 6.4.2 North America BPO and ITO Services Market Size by Country (2022-2027) 6.4.3 United States 6.4.3 Canada 7 Europe 7.1 Europe BPO and ITO Services Market Size (2016-2027) 7.2 Europe BPO and ITO Services Market Size by Type 7.2.1 Europe BPO and ITO Services Market Size by Type (2016-2021) 7.2.2 Europe BPO and ITO Services Market Size by Type (2022-2027) 7.2.3 Europe BPO and ITO Services Market Size by Type (2016-2027) 7.3 Europe BPO and ITO Services Market Size by Application 7.3.1 Europe BPO and ITO Services Market Size by Application (2016-2021) 7.3.2 Europe BPO and ITO Services Market Size by Application (2022-2027) 7.3.3 Europe BPO and ITO Services Market Size by Application (2016-2027) 7.4 Europe BPO and ITO Services Market Size by Country 7.4.1 Europe BPO and ITO Services Market Size by Country (2016-2021) 7.4.2 Europe BPO and ITO Services Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific BPO and ITO Services Market Size (2016-2027) 8.2 Asia-Pacific BPO and ITO Services Market Size by Type 8.2.1 Asia-Pacific BPO and ITO Services Market Size by Type (2016-2021) 8.2.2 Asia-Pacific BPO and ITO Services Market Size by Type (2022-2027) 8.2.3 Asia-Pacific BPO and ITO Services Market Size by Type (2016-2027) 8.3 Asia-Pacific BPO and ITO Services Market Size by Application 8.3.1 Asia-Pacific BPO and ITO Services Market Size by Application (2016-2021) 8.3.2 Asia-Pacific BPO and ITO Services Market Size by Application (2022-2027) 8.3.3 Asia-Pacific BPO and ITO Services Market Size by Application (2016-2027) 8.4 Asia-Pacific BPO and ITO Services Market Size by Region 8.4.1 Asia-Pacific BPO and ITO Services Market Size by Region (2016-2021) 8.4.2 Asia-Pacific BPO and ITO Services Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America BPO and ITO Services Market Size (2016-2027) 9.2 Latin America BPO and ITO Services Market Size by Type 9.2.1 Latin America BPO and ITO Services Market Size by Type (2016-2021) 9.2.2 Latin America BPO and ITO Services Market Size by Type (2022-2027) 9.2.3 Latin America BPO and ITO Services Market Size by Type (2016-2027) 9.3 Latin America BPO and ITO Services Market Size by Application 9.3.1 Latin America BPO and ITO Services Market Size by Application (2016-2021) 9.3.2 Latin America BPO and ITO Services Market Size by Application (2022-2027) 9.3.3 Latin America BPO and ITO Services Market Size by Application (2016-2027) 9.4 Latin America BPO and ITO Services Market Size by Country 9.4.1 Latin America BPO and ITO Services Market Size by Country (2016-2021) 9.4.2 Latin America BPO and ITO Services Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa BPO and ITO Services Market Size (2016-2027) 10.2 Middle East & Africa BPO and ITO Services Market Size by Type 10.2.1 Middle East & Africa BPO and ITO Services Market Size by Type (2016-2021) 10.2.2 Middle East & Africa BPO and ITO Services Market Size by Type (2022-2027) 10.2.3 Middle East & Africa BPO and ITO Services Market Size by Type (2016-2027) 10.3 Middle East & Africa BPO and ITO Services Market Size by Application 10.3.1 Middle East & Africa BPO and ITO Services Market Size by Application (2016-2021) 10.3.2 Middle East & Africa BPO and ITO Services Market Size by Application (2022-2027) 10.3.3 Middle East & Africa BPO and ITO Services Market Size by Application (2016-2027) 10.4 Middle East & Africa BPO and ITO Services Market Size by Country 10.4.1 Middle East & Africa BPO and ITO Services Market Size by Country (2016-2021) 10.4.2 Middle East & Africa BPO and ITO Services Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Accenture 11.1.1 Accenture Company Details 11.1.2 Accenture Business Overview 11.1.3 Accenture BPO and ITO Services Introduction 11.1.4 Accenture Revenue in BPO and ITO Services Business (2016-2021) 11.1.5 Accenture Recent Development 11.2 Triniter 11.2.1 Triniter Company Details 11.2.2 Triniter Business Overview 11.2.3 Triniter BPO and ITO Services Introduction 11.2.4 Triniter Revenue in BPO and ITO Services Business (2016-2021) 11.2.5 Triniter Recent Development 11.3 IBM 11.3.1 IBM Company Details 11.3.2 IBM Business Overview 11.3.3 IBM BPO and ITO Services Introduction 11.3.4 IBM Revenue in BPO and ITO Services Business (2016-2021) 11.3.5 IBM Recent Development 11.4 Cognizant 11.4.1 Cognizant Company Details 11.4.2 Cognizant Business Overview 11.4.3 Cognizant BPO and ITO Services Introduction 11.4.4 Cognizant Revenue in BPO and ITO Services Business (2016-2021) 11.4.5 Cognizant Recent Development 11.5 Concentrix 11.5.1 Concentrix Company Details 11.5.2 Concentrix Business Overview 11.5.3 Concentrix BPO and ITO Services Introduction 11.5.4 Concentrix Revenue in BPO and ITO Services Business (2016-2021) 11.5.5 Concentrix Recent Development 11.6 Wipro Technologies 11.6.1 Wipro Technologies Company Details 11.6.2 Wipro Technologies Business Overview 11.6.3 Wipro Technologies BPO and ITO Services Introduction 11.6.4 Wipro Technologies Revenue in BPO and ITO Services Business (2016-2021) 11.6.5 Wipro Technologies Recent Development 11.7 Genpact 11.7.1 Genpact Company Details 11.7.2 Genpact Business Overview 11.7.3 Genpact BPO and ITO Services Introduction 11.7.4 Genpact Revenue in BPO and ITO Services Business (2016-2021) 11.7.5 Genpact Recent Development 11.8 ADP 11.8.1 ADP Company Details 11.8.2 ADP Business Overview 11.8.3 ADP BPO and ITO Services Introduction 11.8.4 ADP Revenue in BPO and ITO Services Business (2016-2021) 11.8.5 ADP Recent Development 11.9 EXL Service 11.9.1 EXL Service Company Details 11.9.2 EXL Service Business Overview 11.9.3 EXL Service BPO and ITO Services Introduction 11.9.4 EXL Service Revenue in BPO and ITO Services Business (2016-2021) 11.9.5 EXL Service Recent Development 11.10 Invensis 11.10.1 Invensis Company Details 11.10.2 Invensis Business Overview 11.10.3 Invensis BPO and ITO Services Introduction 11.10.4 Invensis Revenue in BPO and ITO Services Business (2016-2021) 11.10.5 Invensis Recent Development 11.11 SunTec India 11.11.1 SunTec India Company Details 11.11.2 SunTec India Business Overview 11.11.3 SunTec India BPO and ITO Services Introduction 11.11.4 SunTec India Revenue in BPO and ITO Services Business (2016-2021) 11.11.5 SunTec India Recent Development 11.12 Intetics 11.12.1 Intetics Company Details 11.12.2 Intetics Business Overview 11.12.3 Intetics BPO and ITO Services Introduction 11.12.4 Intetics Revenue in BPO and ITO Services Business (2016-2021) 11.12.5 Intetics Recent Development 11.13 Unity Communications 11.13.1 Unity Communications Company Details 11.13.2 Unity Communications Business Overview 11.13.3 Unity Communications BPO and ITO Services Introduction 11.13.4 Unity Communications Revenue in BPO and ITO Services Business (2016-2021) 11.13.5 Unity Communications Recent Development 11.14 Helpware 11.14.1 Helpware Company Details 11.14.2 Helpware Business Overview 11.14.3 Helpware BPO and ITO Services Introduction 11.14.4 Helpware Revenue in BPO and ITO Services Business (2016-2021) 11.14.5 Helpware Recent Development 11.15 Plaxonic Technologies 11.15.1 Plaxonic Technologies Company Details 11.15.2 Plaxonic Technologies Business Overview 11.15.3 Plaxonic Technologies BPO and ITO Services Introduction 11.15.4 Plaxonic Technologies Revenue in BPO and ITO Services Business (2016-2021) 11.15.5 Plaxonic Technologies Recent Development 11.16 Octopus Tech 11.16.1 Octopus Tech Company Details 11.16.2 Octopus Tech Business Overview 11.16.3 Octopus Tech BPO and ITO Services Introduction 11.16.4 Octopus Tech Revenue in BPO and ITO Services Business (2016-2021) 11.16.5 Octopus Tech Recent Development 11.17 HCL Technologies 11.17.1 HCL Technologies Company Details 11.17.2 HCL Technologies Business Overview 11.17.3 HCL Technologies BPO and ITO Services Introduction 11.17.4 HCL Technologies Revenue in BPO and ITO Services Business (2016-2021) 11.17.5 HCL Technologies Recent Development 11.18 TCS 11.18.1 TCS Company Details 11.18.2 TCS Business Overview 11.18.3 TCS BPO and ITO Services Introduction 11.18.4 TCS Revenue in BPO and ITO Services Business (2016-2021) 11.18.5 TCS Recent Development 11.18 Sciencesoft 11.25.1 Sciencesoft Company Details 11.25.2 Sciencesoft Business Overview 11.25.3 Sciencesoft BPO and ITO Services Introduction 11.25.4 Sciencesoft Revenue in BPO and ITO Services Business (2016-2021) 11.25.5 Sciencesoft Recent Development 11.20 Infosys Technologies 11.20.1 Infosys Technologies Company Details 11.20.2 Infosys Technologies Business Overview 11.20.3 Infosys Technologies BPO and ITO Services Introduction 11.20.4 Infosys Technologies Revenue in BPO and ITO Services Business (2016-2021) 11.20.5 Infosys Technologies Recent Development 11.21 Capgemini 11.21.1 Capgemini Company Details 11.21.2 Capgemini Business Overview 11.21.3 Capgemini BPO and ITO Services Introduction 11.21.4 Capgemini Revenue in BPO and ITO Services Business (2016-2021) 11.21.5 Capgemini Recent Development 11.22 ISS 11.22.1 ISS Company Details 11.22.2 ISS Business Overview 11.22.3 ISS BPO and ITO Services Introduction 11.22.4 ISS Revenue in BPO and ITO Services Business (2016-2021) 11.22.5 ISS Recent Development 11.23 CSC—Computer Sciences Corporation 11.23.1 CSC—Computer Sciences Corporation Company Details 11.23.2 CSC—Computer Sciences Corporation Business Overview 11.23.3 CSC—Computer Sciences Corporation BPO and ITO Services Introduction 11.23.4 CSC—Computer Sciences Corporation Revenue in BPO and ITO Services Business (2016-2021) 11.23.5 CSC—Computer Sciences Corporation Recent Development 11.24 Sodexo 11.24.1 Sodexo Company Details 11.24.2 Sodexo Business Overview 11.24.3 Sodexo BPO and ITO Services Introduction 11.24.4 Sodexo Revenue in BPO and ITO Services Business (2016-2021) 11.24.5 Sodexo Recent Development 11.25 Colliers International 11.25.1 Colliers International Company Details 11.25.2 Colliers International Business Overview 11.25.3 Colliers International BPO and ITO Services Introduction 11.25.4 Colliers International Revenue in BPO and ITO Services Business (2016-2021) 11.25.5 Colliers International Recent Development 11.26 ACS—Affiliated Computer Services 11.26.1 ACS—Affiliated Computer Services Company Details 11.26.2 ACS—Affiliated Computer Services Business Overview 11.26.3 ACS—Affiliated Computer Services BPO and ITO Services Introduction 11.26.4 ACS—Affiliated Computer Services Revenue in BPO and ITO Services Business (2016-2021) 11.26.5 ACS—Affiliated Computer Services Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global BPO and ITO Services Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Business Process Outsourcing Table 3. Key Players of Infrastructure & Operations Services Table 4. Global BPO and ITO Services Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global BPO and ITO Services Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global BPO and ITO Services Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global BPO and ITO Services Market Share by Regions (2016-2021) Table 8. Global BPO and ITO Services Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global BPO and ITO Services Market Share by Regions (2022-2027) Table 10. BPO and ITO Services Market Trends Table 11. BPO and ITO Services Market Drivers Table 12. BPO and ITO Services Market Challenges Table 13. BPO and ITO Services Market Restraints Table 14. Global BPO and ITO Services Revenue by Players (2016-2021) & (US$ Million) Table 15. Global BPO and ITO Services Market Share by Players (2016-2021) Table 16. Global Top BPO and ITO Services Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in BPO and ITO Services as of 2020) Table 17. Ranking of Global Top BPO and ITO Services Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by BPO and ITO Services Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players BPO and ITO Services Product Solution and Service Table 21. Date of Enter into BPO and ITO Services Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global BPO and ITO Services Market Size by Type (2016-2021) (US$ Million) Table 24. Global BPO and ITO Services Revenue Market Share by Type (2016-2021) Table 25. Global BPO and ITO Services Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global BPO and ITO Services Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global BPO and ITO Services Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global BPO and ITO Services Revenue Market Share by Application (2016-2021) Table 29. Global BPO and ITO Services Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global BPO and ITO Services Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America BPO and ITO Services Market Size by Type (2016-2021) (US$ Million) Table 32. North America BPO and ITO Services Market Size by Type (2022-2027) & (US$ Million) Table 33. North America BPO and ITO Services Market Size by Application (2016-2021) (US$ Million) Table 34. North America BPO and ITO Services Market Size by Application (2022-2027) & (US$ Million) Table 35. North America BPO and ITO Services Market Size by Country (2016-2021) & (US$ Million) Table 36. North America BPO and ITO Services Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe BPO and ITO Services Market Size by Type (2016-2021) (US$ Million) Table 38. Europe BPO and ITO Services Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe BPO and ITO Services Market Size by Application (2016-2021) (US$ Million) Table 40. Europe BPO and ITO Services Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe BPO and ITO Services Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe BPO and ITO Services Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific BPO and ITO Services Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific BPO and ITO Services Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific BPO and ITO Services Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific BPO and ITO Services Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific BPO and ITO Services Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific BPO and ITO Services Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America BPO and ITO Services Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America BPO and ITO Services Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America BPO and ITO Services Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America BPO and ITO Services Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America BPO and ITO Services Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America BPO and ITO Services Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa BPO and ITO Services Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa BPO and ITO Services Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa BPO and ITO Services Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa BPO and ITO Services Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa BPO and ITO Services Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa BPO and ITO Services Market Size by Country (2022-2027) & (US$ Million) Table 61. Accenture Company Details Table 62. Accenture Business Overview Table 63. Accenture BPO and ITO Services Product Table 64. Accenture Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 65. Accenture Recent Development Table 66. Triniter Company Details Table 67. Triniter Business Overview Table 68. Triniter BPO and ITO Services Product Table 69. Triniter Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 70. Triniter Recent Development Table 71. IBM Company Details Table 72. IBM Business Overview Table 73. IBM BPO and ITO Services Product Table 74. IBM Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 75. IBM Recent Development Table 76. Cognizant Company Details Table 77. Cognizant Business Overview Table 78. Cognizant BPO and ITO Services Product Table 79. Cognizant Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 80. Cognizant Recent Development Table 81. Concentrix Company Details Table 82. Concentrix Business Overview Table 83. Concentrix BPO and ITO Services Product Table 84. Concentrix Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 85. Concentrix Recent Development Table 86. Wipro Technologies Company Details Table 87. Wipro Technologies Business Overview Table 88. Wipro Technologies BPO and ITO Services Product Table 89. Wipro Technologies Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 90. Wipro Technologies Recent Development Table 91. Genpact Company Details Table 92. Genpact Business Overview Table 93. Genpact BPO and ITO Services Product Table 94. Genpact Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 95. Genpact Recent Development Table 96. ADP Company Details Table 97. ADP Business Overview Table 98. ADP Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 99. ADP Recent Development Table 100. EXL Service Company Details Table 101. EXL Service Business Overview Table 102. EXL Service BPO and ITO Services Product Table 103. EXL Service Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 104. EXL Service Recent Development Table 105. Invensis Company Details Table 106. Invensis Business Overview Table 107. Invensis BPO and ITO Services Product Table 108. Invensis Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 109. Invensis Recent Development Table 110. SunTec India Company Details Table 111. SunTec India Business Overview Table 112. SunTec India BPO and ITO Services Product Table 113. SunTec India Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 114. SunTec India Recent Development Table 115. Intetics Company Details Table 116. Intetics Business Overview Table 117. Intetics BPO and ITO Services Product Table 118. Intetics Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 119. Intetics Recent Development Table 120. Unity Communications Company Details Table 121. Unity Communications Business Overview Table 122. Unity Communications BPO and ITO Services Product Table 123. Unity Communications Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 124. Unity Communications Recent Development Table 125. Helpware Company Details Table 126. Helpware Business Overview Table 127. Helpware BPO and ITO Services Product Table 128. Helpware Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 129. Helpware Recent Development Table 130. Plaxonic Technologies Company Details Table 131. Plaxonic Technologies Business Overview Table 132. Plaxonic Technologies BPO and ITO Services Product Table 133. Plaxonic Technologies Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 134. Plaxonic Technologies Recent Development Table 135. Octopus Tech Company Details Table 136. Octopus Tech Business Overview Table 137. Octopus Tech BPO and ITO Services Product Table 138. Octopus Tech Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 139. Octopus Tech Recent Development Table 140. HCL Technologies Company Details Table 141. HCL Technologies Business Overview Table 142. HCL Technologies BPO and ITO Services Product Table 143. HCL Technologies Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 144. HCL Technologies Recent Development Table 145. TCS Company Details Table 146. TCS Business Overview Table 147. TCS BPO and ITO Services Product Table 148. TCS Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 149. TCS Recent Development Table 150. Sciencesoft Company Details Table 151. Sciencesoft Business Overview Table 152. Sciencesoft BPO and ITO Services Product Table 153. Sciencesoft Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 154. Sciencesoft Recent Development Table 155. Infosys Technologies Company Details Table 156. Infosys Technologies Business Overview Table 157. Infosys Technologies BPO and ITO Services Product Table 158. Infosys Technologies Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 159. Infosys Technologies Recent Development Table 160. Capgemini Company Details Table 161. Capgemini Business Overview Table 162. Capgemini BPO and ITO Services Product Table 163. Capgemini Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 164. Capgemini Recent Development Table 165. ISS Company Details Table 166. ISS Business Overview Table 167. ISS BPO and ITO Services Product Table 168. ISS Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 169. ISS Recent Development Table 170. CSC—Computer Sciences Corporation Company Details Table 171. CSC—Computer Sciences Corporation Business Overview Table 172. CSC—Computer Sciences Corporation BPO and ITO Services Product Table 173. CSC—Computer Sciences Corporation Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 174. CSC—Computer Sciences Corporation Recent Development Table 175. Sodexo Company Details Table 176. Sodexo Business Overview Table 177. Sodexo BPO and ITO ServicesProduct Table 178. Sodexo Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 179. Sodexo Recent Development Table 180. Colliers International Company Details Table 181. Colliers International Business Overview Table 182. Colliers International BPO and ITO Services Product Table 183. Colliers International Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 184. Colliers International Recent Development Table 185. ACS—Affiliated Computer Services Company Details Table 186. ACS—Affiliated Computer Services Business Overview Table 187. ACS—Affiliated Computer Services BPO and ITO Services Product Table 188. ACS—Affiliated Computer Services Revenue in BPO and ITO Services Business (2016-2021) & (US$ Million) Table 189. ACS—Affiliated Computer Services Recent Development Table 190. Research Programs/Design for This Report Table 191. Key Data Information from Secondary Sources Table 192. Key Data Information from Primary Sources List of Figures Figure 1. Global BPO and ITO Services Market Share by Type: 2020 VS 2027 Figure 2. Business Process Outsourcing Features Figure 3. Infrastructure & Operations Services Features Figure 4. Global BPO and ITO Services Market Share by Application: 2020 VS 2027 Figure 5. Banking, Financial Services, and Insurance (BFSI) Case Studies Figure 6. Healthcare Case Studies Figure 7. Manufacturing Case Studies Figure 8. IT & Telecommunication Case Studies Figure 9. Retail Case Studies Figure 10. Others Case Studies Figure 11. BPO and ITO Services Report Years Considered Figure 12. Global BPO and ITO Services Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 13. Global BPO and ITO Services Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 14. Global BPO and ITO Services Market Share by Regions: 2020 VS 2027 Figure 15. Global BPO and ITO Services Market Share by Regions (2022-2027) Figure 16. Global BPO and ITO Services Market Share by Players in 2020 Figure 17. Global Top BPO and ITO Services Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in BPO and ITO Services as of 2020 Figure 18. The Top 10 and 5 Players Market Share by BPO and ITO Services Revenue in 2020 Figure 19. Global BPO and ITO Services Revenue Market Share by Type (2016-2021) Figure 20. Global BPO and ITO Services Revenue Market Share by Type (2022-2027) Figure 21. North America BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. North America BPO and ITO Services Market Share by Type (2016-2027) Figure 23. North America BPO and ITO Services Market Share by Application (2016-2027) Figure 24. North America BPO and ITO Services Market Share by Country (2016-2027) Figure 25. United States BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 26. Canada BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 27. Europe BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. Europe BPO and ITO Services Market Share by Type (2016-2027) Figure 29. Europe BPO and ITO Services Market Share by Application (2016-2027) Figure 30. Europe BPO and ITO Services Market Share by Country (2016-2027) Figure 31. Germany BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. France BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. U.K. BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Italy BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Russia BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 36. Nordic BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 37. Asia-Pacific BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Asia-Pacific BPO and ITO Services Market Share by Type (2016-2027) Figure 39. Asia-Pacific BPO and ITO Services Market Share by Application (2016-2027) Figure 40. Asia-Pacific BPO and ITO Services Market Share by Region (2016-2027) Figure 41. China BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Japan BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. South Korea BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Southeast Asia BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. India BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 46. Australia BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 47. Latin America BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Latin America BPO and ITO Services Market Share by Type (2016-2027) Figure 49. Latin America BPO and ITO Services Market Share by Application (2016-2027) Figure 50. Latin America BPO and ITO Services Market Share by Country (2016-2027) Figure 51. Mexico BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 52. Brazil BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 53. Middle East & Africa BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Middle East & Africa BPO and ITO Services Market Share by Type (2016-2027) Figure 55. Middle East & Africa BPO and ITO Services Market Share by Application (2016-2027) Figure 56. Middle East & Africa BPO and ITO Services Market Share by Country (2016-2027) Figure 57. Turkey BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 58. Saudi Arabia BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 59. UAE BPO and ITO Services Market Size YoY Growth (2016-2027) & (US$ Million) Figure 60. Accenture Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 61. Triniter Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 62. IBM Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 63. Cognizant Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 64. Concentrix Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 65. Wipro Technologies Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 66. Genpact Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 67. ADP Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 68. EXL Service Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 69. Invensis Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 70. SunTec India Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 71. Intetics Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 72. Unity Communications Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 73. Helpware Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 74. Plaxonic Technologies Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 75. Octopus Tech Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 76. HCL Technologies Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 77. TCS Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 78. Sciencesoft Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 79. Infosys Technologies Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 80. Capgemini Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 81. ISS Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 82. CSC—Computer Sciences Corporation Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 83. Sodexo Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 84. Colliers International Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 85. ACS—Affiliated Computer Services Revenue Growth Rate in BPO and ITO Services Business (2016-2021) Figure 86. Bottom-up and Top-down Approaches for This Report Figure 87. Data Triangulation Figure 88. Key Executives Interviewed

Accenture Triniter IBM Cognizant Concentrix Wipro Technologies Genpact ADP EXL Service Invensis SunTec India Intetics Unity Communications Helpware Plaxonic Technologies Octopus Tech HCL Technologies TCS Sciencesoft Infosys Technologies Capgemini ISS CSC—Computer Sciences Corporation Sodexo Colliers International ACS—Affiliated Computer Services