1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Call Center Outsourcings Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Inbound Call Services 1.2.3 Outbound Call Services 1.2.4 Others 1.3 Market by Application 1.3.1 Global Call Center Outsourcings Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 BFSI 1.3.3 Retail 1.3.4 Government 1.3.5 IT & Telecommunication 1.3.6 Defense Aerospace & Intelligence 1.3.7 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Call Center Outsourcings Market Perspective (2016-2027) 2.2 Call Center Outsourcings Growth Trends by Regions 2.2.1 Call Center Outsourcings Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Call Center Outsourcings Historic Market Share by Regions (2016-2021) 2.2.3 Call Center Outsourcings Forecasted Market Size by Regions (2022-2027) 2.3 Call Center Outsourcings Industry Dynamic 2.3.1 Call Center Outsourcings Market Trends 2.3.2 Call Center Outsourcings Market Drivers 2.3.3 Call Center Outsourcings Market Challenges 2.3.4 Call Center Outsourcings Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Call Center Outsourcings Players by Revenue 3.1.1 Global Top Call Center Outsourcings Players by Revenue (2016-2021) 3.1.2 Global Call Center Outsourcings Revenue Market Share by Players (2016-2021) 3.2 Global Call Center Outsourcings Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Call Center Outsourcings Revenue 3.4 Global Call Center Outsourcings Market Concentration Ratio 3.4.1 Global Call Center Outsourcings Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Call Center Outsourcings Revenue in 2020 3.5 Call Center Outsourcings Key Players Head office and Area Served 3.6 Key Players Call Center Outsourcings Product Solution and Service 3.7 Date of Enter into Call Center Outsourcings Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Call Center Outsourcings Breakdown Data by Type 4.1 Global Call Center Outsourcings Historic Market Size by Type (2016-2021) 4.2 Global Call Center Outsourcings Forecasted Market Size by Type (2022-2027) 5 Call Center Outsourcings Breakdown Data by Application 5.1 Global Call Center Outsourcings Historic Market Size by Application (2016-2021) 5.2 Global Call Center Outsourcings Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Call Center Outsourcings Market Size (2016-2027) 6.2 North America Call Center Outsourcings Market Size by Type 6.2.1 North America Call Center Outsourcings Market Size by Type (2016-2021) 6.2.2 North America Call Center Outsourcings Market Size by Type (2022-2027) 6.2.3 North America Call Center Outsourcings Market Size by Type (2016-2027) 6.3 North America Call Center Outsourcings Market Size by Application 6.3.1 North America Call Center Outsourcings Market Size by Application (2016-2021) 6.3.2 North America Call Center Outsourcings Market Size by Application (2022-2027) 6.3.3 North America Call Center Outsourcings Market Size by Application (2016-2027) 6.4 North America Call Center Outsourcings Market Size by Country 6.4.1 North America Call Center Outsourcings Market Size by Country (2016-2021) 6.4.2 North America Call Center Outsourcings Market Size by Country (2022-2027) 6.4.3 United States 6.4.3 Canada 7 Europe 7.1 Europe Call Center Outsourcings Market Size (2016-2027) 7.2 Europe Call Center Outsourcings Market Size by Type 7.2.1 Europe Call Center Outsourcings Market Size by Type (2016-2021) 7.2.2 Europe Call Center Outsourcings Market Size by Type (2022-2027) 7.2.3 Europe Call Center Outsourcings Market Size by Type (2016-2027) 7.3 Europe Call Center Outsourcings Market Size by Application 7.3.1 Europe Call Center Outsourcings Market Size by Application (2016-2021) 7.3.2 Europe Call Center Outsourcings Market Size by Application (2022-2027) 7.3.3 Europe Call Center Outsourcings Market Size by Application (2016-2027) 7.4 Europe Call Center Outsourcings Market Size by Country 7.4.1 Europe Call Center Outsourcings Market Size by Country (2016-2021) 7.4.2 Europe Call Center Outsourcings Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Call Center Outsourcings Market Size (2016-2027) 8.2 Asia-Pacific Call Center Outsourcings Market Size by Type 8.2.1 Asia-Pacific Call Center Outsourcings Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Call Center Outsourcings Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Call Center Outsourcings Market Size by Type (2016-2027) 8.3 Asia-Pacific Call Center Outsourcings Market Size by Application 8.3.1 Asia-Pacific Call Center Outsourcings Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Call Center Outsourcings Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Call Center Outsourcings Market Size by Application (2016-2027) 8.4 Asia-Pacific Call Center Outsourcings Market Size by Region 8.4.1 Asia-Pacific Call Center Outsourcings Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Call Center Outsourcings Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Call Center Outsourcings Market Size (2016-2027) 9.2 Latin America Call Center Outsourcings Market Size by Type 9.2.1 Latin America Call Center Outsourcings Market Size by Type (2016-2021) 9.2.2 Latin America Call Center Outsourcings Market Size by Type (2022-2027) 9.2.3 Latin America Call Center Outsourcings Market Size by Type (2016-2027) 9.3 Latin America Call Center Outsourcings Market Size by Application 9.3.1 Latin America Call Center Outsourcings Market Size by Application (2016-2021) 9.3.2 Latin America Call Center Outsourcings Market Size by Application (2022-2027) 9.3.3 Latin America Call Center Outsourcings Market Size by Application (2016-2027) 9.4 Latin America Call Center Outsourcings Market Size by Country 9.4.1 Latin America Call Center Outsourcings Market Size by Country (2016-2021) 9.4.2 Latin America Call Center Outsourcings Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Call Center Outsourcings Market Size (2016-2027) 10.2 Middle East & Africa Call Center Outsourcings Market Size by Type 10.2.1 Middle East & Africa Call Center Outsourcings Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Call Center Outsourcings Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Call Center Outsourcings Market Size by Type (2016-2027) 10.3 Middle East & Africa Call Center Outsourcings Market Size by Application 10.3.1 Middle East & Africa Call Center Outsourcings Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Call Center Outsourcings Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Call Center Outsourcings Market Size by Application (2016-2027) 10.4 Middle East & Africa Call Center Outsourcings Market Size by Country 10.4.1 Middle East & Africa Call Center Outsourcings Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Call Center Outsourcings Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Aditya Birla Minacs 11.1.1 Aditya Birla Minacs Company Details 11.1.2 Aditya Birla Minacs Business Overview 11.1.3 Aditya Birla Minacs Call Center Outsourcings Introduction 11.1.4 Aditya Birla Minacs Revenue in Call Center Outsourcings Business (2016-2021) 11.1.5 Aditya Birla Minacs Recent Development 11.2 Atento 11.2.1 Atento Company Details 11.2.2 Atento Business Overview 11.2.3 Atento Call Center Outsourcings Introduction 11.2.4 Atento Revenue in Call Center Outsourcings Business (2016-2021) 11.2.5 Atento Recent Development 11.3 Concentrix 11.3.1 Concentrix Company Details 11.3.2 Concentrix Business Overview 11.3.3 Concentrix Call Center Outsourcings Introduction 11.3.4 Concentrix Revenue in Call Center Outsourcings Business (2016-2021) 11.3.5 Concentrix Recent Development 11.4 Conduent 11.4.1 Conduent Company Details 11.4.2 Conduent Business Overview 11.4.3 Conduent Call Center Outsourcings Introduction 11.4.4 Conduent Revenue in Call Center Outsourcings Business (2016-2021) 11.4.5 Conduent Recent Development 11.5 Convergys Corporation 11.5.1 Convergys Corporation Company Details 11.5.2 Convergys Corporation Business Overview 11.5.3 Convergys Corporation Call Center Outsourcings Introduction 11.5.4 Convergys Corporation Revenue in Call Center Outsourcings Business (2016-2021) 11.5.5 Convergys Corporation Recent Development 11.6 Datacom Group 11.6.1 Datacom Group Company Details 11.6.2 Datacom Group Business Overview 11.6.3 Datacom Group Call Center Outsourcings Introduction 11.6.4 Datacom Group Revenue in Call Center Outsourcings Business (2016-2021) 11.6.5 Datacom Group Recent Development 11.7 DialAmerica 11.7.1 DialAmerica Company Details 11.7.2 DialAmerica Business Overview 11.7.3 DialAmerica Call Center Outsourcings Introduction 11.7.4 DialAmerica Revenue in Call Center Outsourcings Business (2016-2021) 11.7.5 DialAmerica Recent Development 11.8 Firstsource 11.8.1 Firstsource Company Details 11.8.2 Firstsource Business Overview 11.8.3 Firstsource Call Center Outsourcings Introduction 11.8.4 Firstsource Revenue in Call Center Outsourcings Business (2016-2021) 11.8.5 Firstsource Recent Development 11.9 Focus Services 11.9.1 Focus Services Company Details 11.9.2 Focus Services Business Overview 11.9.3 Focus Services Call Center Outsourcings Introduction 11.9.4 Focus Services Revenue in Call Center Outsourcings Business (2016-2021) 11.9.5 Focus Services Recent Development 11.10 Genpact 11.10.1 Genpact Company Details 11.10.2 Genpact Business Overview 11.10.3 Genpact Call Center Outsourcings Introduction 11.10.4 Genpact Revenue in Call Center Outsourcings Business (2016-2021) 11.10.5 Genpact Recent Development 11.11 InfoCision Management Corporation 11.11.1 InfoCision Management Corporation Company Details 11.11.2 InfoCision Management Corporation Business Overview 11.11.3 InfoCision Management Corporation Call Center Outsourcings Introduction 11.11.4 InfoCision Management Corporation Revenue in Call Center Outsourcings Business (2016-2021) 11.11.5 InfoCision Management Corporation Recent Development 11.12 Inktel Direct 11.12.1 Inktel Direct Company Details 11.12.2 Inktel Direct Business Overview 11.12.3 Inktel Direct Call Center Outsourcings Introduction 11.12.4 Inktel Direct Revenue in Call Center Outsourcings Business (2016-2021) 11.12.5 Inktel Direct Recent Development 11.13 iQor 11.13.1 iQor Company Details 11.13.2 iQor Business Overview 11.13.3 iQor Call Center Outsourcings Introduction 11.13.4 iQor Revenue in Call Center Outsourcings Business (2016-2021) 11.13.5 iQor Recent Development 11.14 NCO Group 11.14.1 NCO Group Company Details 11.14.2 NCO Group Business Overview 11.14.3 NCO Group Call Center Outsourcings Introduction 11.14.4 NCO Group Revenue in Call Center Outsourcings Business (2016-2021) 11.14.5 NCO Group Recent Development 11.15 One World Direct 11.15.1 One World Direct Company Details 11.15.2 One World Direct Business Overview 11.15.3 One World Direct Call Center Outsourcings Introduction 11.15.4 One World Direct Revenue in Call Center Outsourcings Business (2016-2021) 11.15.5 One World Direct Recent Development 11.16 Qualfon 11.16.1 Qualfon Company Details 11.16.2 Qualfon Business Overview 11.16.3 Qualfon Call Center Outsourcings Introduction 11.16.4 Qualfon Revenue in Call Center Outsourcings Business (2016-2021) 11.16.5 Qualfon Recent Development 11.17 Sitel 11.17.1 Sitel Company Details 11.17.2 Sitel Business Overview 11.17.3 Sitel Call Center Outsourcings Introduction 11.17.4 Sitel Revenue in Call Center Outsourcings Business (2016-2021) 11.17.5 Sitel Recent Development 11.18 Sykes Enterprises 11.18.1 Sykes Enterprises Company Details 11.18.2 Sykes Enterprises Business Overview 11.18.3 Sykes Enterprises Call Center Outsourcings Introduction 11.18.4 Sykes Enterprises Revenue in Call Center Outsourcings Business (2016-2021) 11.18.5 Sykes Enterprises Recent Development 11.18 SupportSave 11.25.1 SupportSave Company Details 11.25.2 SupportSave Business Overview 11.25.3 SupportSave Call Center Outsourcings Introduction 11.25.4 SupportSave Revenue in Call Center Outsourcings Business (2016-2021) 11.25.5 SupportSave Recent Development 11.20 Tech Mahindra 11.20.1 Tech Mahindra Company Details 11.20.2 Tech Mahindra Business Overview 11.20.3 Tech Mahindra Call Center Outsourcings Introduction 11.20.4 Tech Mahindra Revenue in Call Center Outsourcings Business (2016-2021) 11.20.5 Tech Mahindra Recent Development 11.21 Teleperformance 11.21.1 Teleperformance Company Details 11.21.2 Teleperformance Business Overview 11.21.3 Teleperformance Call Center Outsourcings Introduction 11.21.4 Teleperformance Revenue in Call Center Outsourcings Business (2016-2021) 11.21.5 Teleperformance Recent Development 11.22 Televerde 11.22.1 Televerde Company Details 11.22.2 Televerde Business Overview 11.22.3 Televerde Call Center Outsourcings Introduction 11.22.4 Televerde Revenue in Call Center Outsourcings Business (2016-2021) 11.22.5 Televerde Recent Development 11.23 TeleTech 11.23.1 TeleTech Company Details 11.23.2 TeleTech Business Overview 11.23.3 TeleTech Call Center Outsourcings Introduction 11.23.4 TeleTech Revenue in Call Center Outsourcings Business (2016-2021) 11.23.5 TeleTech Recent Development 11.24 TELUS International 11.24.1 TELUS International Company Details 11.24.2 TELUS International Business Overview 11.24.3 TELUS International Call Center Outsourcings Introduction 11.24.4 TELUS International Revenue in Call Center Outsourcings Business (2016-2021) 11.24.5 TELUS International Recent Development 11.25 Transcom WorldWide 11.25.1 Transcom WorldWide Company Details 11.25.2 Transcom WorldWide Business Overview 11.25.3 Transcom WorldWide Call Center Outsourcings Introduction 11.25.4 Transcom WorldWide Revenue in Call Center Outsourcings Business (2016-2021) 11.25.5 Transcom WorldWide Recent Development 11.26 Ubiquity Global Services 11.26.1 Ubiquity Global Services Company Details 11.26.2 Ubiquity Global Services Business Overview 11.26.3 Ubiquity Global Services Call Center Outsourcings Introduction 11.26.4 Ubiquity Global Services Revenue in Call Center Outsourcings Business (2016-2021) 11.26.5 Ubiquity Global Services Recent Development 11.27 United Nearshore Operations 11.27.1 United Nearshore Operations Company Details 11.27.2 United Nearshore Operations Business Overview 11.27.3 United Nearshore Operations Call Center Outsourcings Introduction 11.27.4 United Nearshore Operations Revenue in Call Center Outsourcings Business (2016-2021) 11.27.5 United Nearshore Operations Recent Development 11.28 WNS Global Services 11.28.1 WNS Global Services Company Details 11.28.2 WNS Global Services Business Overview 11.28.3 WNS Global Services Call Center Outsourcings Introduction 11.28.4 WNS Global Services Revenue in Call Center Outsourcings Business (2016-2021) 11.28.5 WNS Global Services Recent Development 11.29 Webhelp 11.29.1 Webhelp Company Details 11.29.2 Webhelp Business Overview 11.29.3 Webhelp Call Center Outsourcings Introduction 11.29.4 Webhelp Revenue in Call Center Outsourcings Business (2016-2021) 11.29.5 Webhelp Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Call Center Outsourcings Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Inbound Call Services Table 3. Key Players of Outbound Call Services Table 4. Key Players of Others Table 5. Global Call Center Outsourcings Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Call Center Outsourcings Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 7. Global Call Center Outsourcings Market Size by Regions (2016-2021) & (US$ Million) Table 8. Global Call Center Outsourcings Market Share by Regions (2016-2021) Table 9. Global Call Center Outsourcings Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 10. Global Call Center Outsourcings Market Share by Regions (2022-2027) Table 11. Call Center Outsourcings Market Trends Table 12. Call Center Outsourcings Market Drivers Table 13. Call Center Outsourcings Market Challenges Table 14. Call Center Outsourcings Market Restraints Table 15. Global Call Center Outsourcings Revenue by Players (2016-2021) & (US$ Million) Table 16. Global Call Center Outsourcings Market Share by Players (2016-2021) Table 17. Global Top Call Center Outsourcings Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Outsourcings as of 2020) Table 18. Ranking of Global Top Call Center Outsourcings Companies by Revenue (US$ Million) in 2020 Table 19. Global 5 Largest Players Market Share by Call Center Outsourcings Revenue (CR5 and HHI) & (2016-2021) Table 20. Key Players Headquarters and Area Served Table 21. Key Players Call Center Outsourcings Product Solution and Service Table 22. Date of Enter into Call Center Outsourcings Market Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Global Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million) Table 25. Global Call Center Outsourcings Revenue Market Share by Type (2016-2021) Table 26. Global Call Center Outsourcings Forecasted Market Size by Type (2022-2027) (US$ Million) Table 27. Global Call Center Outsourcings Revenue Market Share by Type (2022-2027) & (US$ Million) Table 28. Global Call Center Outsourcings Market Size Share by Application (2016-2021) & (US$ Million) Table 29. Global Call Center Outsourcings Revenue Market Share by Application (2016-2021) Table 30. Global Call Center Outsourcings Forecasted Market Size by Application (2022-2027) (US$ Million) Table 31. Global Call Center Outsourcings Revenue Market Share by Application (2022-2027) & (US$ Million) Table 32. North America Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million) Table 33. North America Call Center Outsourcings Market Size by Type (2022-2027) & (US$ Million) Table 34. North America Call Center Outsourcings Market Size by Application (2016-2021) (US$ Million) Table 35. North America Call Center Outsourcings Market Size by Application (2022-2027) & (US$ Million) Table 36. North America Call Center Outsourcings Market Size by Country (2016-2021) & (US$ Million) Table 37. North America Call Center Outsourcings Market Size by Country (2022-2027) & (US$ Million) Table 38. Europe Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million) Table 39. Europe Call Center Outsourcings Market Size by Type (2022-2027) & (US$ Million) Table 40. Europe Call Center Outsourcings Market Size by Application (2016-2021) (US$ Million) Table 41. Europe Call Center Outsourcings Market Size by Application (2022-2027) & (US$ Million) Table 42. Europe Call Center Outsourcings Market Size by Country (2016-2021) & (US$ Million) Table 43. Europe Call Center Outsourcings Market Size by Country (2022-2027) & (US$ Million) Table 44. Asia-Pacific Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million) Table 45. Asia-Pacific Call Center Outsourcings Market Size by Type (2022-2027) & (US$ Million) Table 46. Asia-Pacific Call Center Outsourcings Market Size by Application (2016-2021) (US$ Million) Table 47. Asia-Pacific Call Center Outsourcings Market Size by Application (2022-2027) & (US$ Million) Table 48. Asia-Pacific Call Center Outsourcings Market Size by Region (2016-2021) & (US$ Million) Table 49. Asia-Pacific Call Center Outsourcings Market Size by Region (2022-2027) & (US$ Million) Table 50. Latin America Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million) Table 51. Latin America Call Center Outsourcings Market Size by Type (2022-2027) & (US$ Million) Table 52. Latin America Call Center Outsourcings Market Size by Application (2016-2021) (US$ Million) Table 53. Latin America Call Center Outsourcings Market Size by Application (2022-2027) & (US$ Million) Table 54. Latin America Call Center Outsourcings Market Size by Country (2016-2021) & (US$ Million) Table 55. Latin America Call Center Outsourcings Market Size by Country (2022-2027) & (US$ Million) Table 56. Middle East & Africa Call Center Outsourcings Market Size by Type (2016-2021) (US$ Million) Table 57. Middle East & Africa Call Center Outsourcings Market Size by Type (2022-2027) & (US$ Million) Table 58. Middle East & Africa Call Center Outsourcings Market Size by Application (2016-2021) (US$ Million) Table 59. Middle East & Africa Call Center Outsourcings Market Size by Application (2022-2027) & (US$ Million) Table 60. Middle East & Africa Call Center Outsourcings Market Size by Country (2016-2021) & (US$ Million) Table 61. Middle East & Africa Call Center Outsourcings Market Size by Country (2022-2027) & (US$ Million) Table 62. Aditya Birla Minacs Company Details Table 63. Aditya Birla Minacs Business Overview Table 64. Aditya Birla Minacs Call Center Outsourcings Product Table 65. Aditya Birla Minacs Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 66. Aditya Birla Minacs Recent Development Table 67. Atento Company Details Table 68. Atento Business Overview Table 69. Atento Call Center Outsourcings Product Table 70. Atento Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 71. Atento Recent Development Table 72. Concentrix Company Details Table 73. Concentrix Business Overview Table 74. Concentrix Call Center Outsourcings Product Table 75. Concentrix Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 76. Concentrix Recent Development Table 77. Conduent Company Details Table 78. Conduent Business Overview Table 79. Conduent Call Center Outsourcings Product Table 80. Conduent Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 81. Conduent Recent Development Table 82. Convergys Corporation Company Details Table 83. Convergys Corporation Business Overview Table 84. Convergys Corporation Call Center Outsourcings Product Table 85. Convergys Corporation Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 86. Convergys Corporation Recent Development Table 87. Datacom Group Company Details Table 88. Datacom Group Business Overview Table 89. Datacom Group Call Center Outsourcings Product Table 90. Datacom Group Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 91. Datacom Group Recent Development Table 92. DialAmerica Company Details Table 93. DialAmerica Business Overview Table 94. DialAmerica Call Center Outsourcings Product Table 95. DialAmerica Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 96. DialAmerica Recent Development Table 97. Firstsource Company Details Table 98. Firstsource Business Overview Table 99. Firstsource Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 100. Firstsource Recent Development Table 101. Focus Services Company Details Table 102. Focus Services Business Overview Table 103. Focus Services Call Center Outsourcings Product Table 104. Focus Services Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 105. Focus Services Recent Development Table 106. Genpact Company Details Table 107. Genpact Business Overview Table 108. Genpact Call Center Outsourcings Product Table 109. Genpact Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 110. Genpact Recent Development Table 111. InfoCision Management Corporation Company Details Table 112. InfoCision Management Corporation Business Overview Table 113. InfoCision Management Corporation Call Center Outsourcings Product Table 114. InfoCision Management Corporation Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 115. InfoCision Management Corporation Recent Development Table 116. Inktel Direct Company Details Table 117. Inktel Direct Business Overview Table 118. Inktel Direct Call Center Outsourcings Product Table 119. Inktel Direct Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 120. Inktel Direct Recent Development Table 121. iQor Company Details Table 122. iQor Business Overview Table 123. iQor Call Center Outsourcings Product Table 124. iQor Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 125. iQor Recent Development Table 126. NCO Group Company Details Table 127. NCO Group Business Overview Table 128. NCO Group Call Center Outsourcings Product Table 129. NCO Group Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 130. NCO Group Recent Development Table 131. One World Direct Company Details Table 132. One World Direct Business Overview Table 133. One World Direct Call Center Outsourcings Product Table 134. One World Direct Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 135. One World Direct Recent Development Table 136. Qualfon Company Details Table 137. Qualfon Business Overview Table 138. Qualfon Call Center Outsourcings Product Table 139. Qualfon Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 140. Qualfon Recent Development Table 141. Sitel Company Details Table 142. Sitel Business Overview Table 143. Sitel Call Center Outsourcings Product Table 144. Sitel Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 145. Sitel Recent Development Table 146. Sykes Enterprises Company Details Table 147. Sykes Enterprises Business Overview Table 148. Sykes Enterprises Call Center Outsourcings Product Table 149. Sykes Enterprises Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 150. Sykes Enterprises Recent Development Table 151. SupportSave Company Details Table 152. SupportSave Business Overview Table 153. SupportSave Call Center Outsourcings Product Table 154. SupportSave Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 155. SupportSave Recent Development Table 156. Tech Mahindra Company Details Table 157. Tech Mahindra Business Overview Table 158. Tech Mahindra Call Center Outsourcings Product Table 159. Tech Mahindra Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 160. Tech Mahindra Recent Development Table 161. Teleperformance Company Details Table 162. Teleperformance Business Overview Table 163. Teleperformance Call Center Outsourcings Product Table 164. Teleperformance Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 165. Teleperformance Recent Development Table 166. Televerde Company Details Table 167. Televerde Business Overview Table 168. Televerde Call Center Outsourcings Product Table 169. Televerde Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 170. Televerde Recent Development Table 171. TeleTech Company Details Table 172. TeleTech Business Overview Table 173. TeleTech Call Center Outsourcings Product Table 174. TeleTech Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 175. TeleTech Recent Development Table 176. TELUS International Company Details Table 177. TELUS International Business Overview Table 178. TELUS International Call Center OutsourcingsProduct Table 179. TELUS International Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 180. TELUS International Recent Development Table 181. Transcom WorldWide Company Details Table 182. Transcom WorldWide Business Overview Table 183. Transcom WorldWide Call Center Outsourcings Product Table 184. Transcom WorldWide Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 185. Transcom WorldWide Recent Development Table 186. Ubiquity Global Services Company Details Table 187. Ubiquity Global Services Business Overview Table 188. Ubiquity Global Services Call Center Outsourcings Product Table 189. Ubiquity Global Services Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 190. Ubiquity Global Services Recent Development Table 191. United Nearshore Operations Company Details Table 192. United Nearshore Operations Business Overview Table 193. United Nearshore Operations Call Center Outsourcings Product Table 194. United Nearshore Operations Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 195. United Nearshore Operations Recent Development Table 196. WNS Global Services Company Details Table 197. WNS Global Services Business Overview Table 198. WNS Global Services Call Center Outsourcings Product Table 199. WNS Global Services Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 200. WNS Global Services Recent Development Table 201. Webhelp Company Details Table 202. Webhelp Business Overview Table 203. Webhelp Call Center Outsourcings Product Table 204. Webhelp Revenue in Call Center Outsourcings Business (2016-2021) & (US$ Million) Table 205. Webhelp Recent Development Table 206. Research Programs/Design for This Report Table 207. Key Data Information from Secondary Sources Table 208. Key Data Information from Primary Sources List of Figures Figure 1. Global Call Center Outsourcings Market Share by Type: 2020 VS 2027 Figure 2. Inbound Call Services Features Figure 3. Outbound Call Services Features Figure 4. Others Features Figure 5. Global Call Center Outsourcings Market Share by Application: 2020 VS 2027 Figure 6. BFSI Case Studies Figure 7. Retail Case Studies Figure 8. Government Case Studies Figure 9. IT & Telecommunication Case Studies Figure 10. Defense Aerospace & Intelligence Case Studies Figure 11. Others Case Studies Figure 12. Call Center Outsourcings Report Years Considered Figure 13. Global Call Center Outsourcings Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 14. Global Call Center Outsourcings Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 15. Global Call Center Outsourcings Market Share by Regions: 2020 VS 2027 Figure 16. Global Call Center Outsourcings Market Share by Regions (2022-2027) Figure 17. Global Call Center Outsourcings Market Share by Players in 2020 Figure 18. Global Top Call Center Outsourcings Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Outsourcings as of 2020 Figure 19. The Top 10 and 5 Players Market Share by Call Center Outsourcings Revenue in 2020 Figure 20. Global Call Center Outsourcings Revenue Market Share by Type (2016-2021) Figure 21. Global Call Center Outsourcings Revenue Market Share by Type (2022-2027) Figure 22. North America Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. North America Call Center Outsourcings Market Share by Type (2016-2027) Figure 24. North America Call Center Outsourcings Market Share by Application (2016-2027) Figure 25. North America Call Center Outsourcings Market Share by Country (2016-2027) Figure 26. United States Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 27. Canada Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. Europe Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. Europe Call Center Outsourcings Market Share by Type (2016-2027) Figure 30. Europe Call Center Outsourcings Market Share by Application (2016-2027) Figure 31. Europe Call Center Outsourcings Market Share by Country (2016-2027) Figure 32. Germany Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. France Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. U.K. Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Italy Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 36. Russia Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 37. Nordic Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Asia-Pacific Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. Asia-Pacific Call Center Outsourcings Market Share by Type (2016-2027) Figure 40. Asia-Pacific Call Center Outsourcings Market Share by Application (2016-2027) Figure 41. Asia-Pacific Call Center Outsourcings Market Share by Region (2016-2027) Figure 42. China Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Japan Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. South Korea Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. Southeast Asia Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 46. India Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 47. Australia Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Latin America Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Latin America Call Center Outsourcings Market Share by Type (2016-2027) Figure 50. Latin America Call Center Outsourcings Market Share by Application (2016-2027) Figure 51. Latin America Call Center Outsourcings Market Share by Country (2016-2027) Figure 52. Mexico Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 53. Brazil Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Middle East & Africa Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. Middle East & Africa Call Center Outsourcings Market Share by Type (2016-2027) Figure 56. Middle East & Africa Call Center Outsourcings Market Share by Application (2016-2027) Figure 57. Middle East & Africa Call Center Outsourcings Market Share by Country (2016-2027) Figure 58. Turkey Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 59. Saudi Arabia Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 60. UAE Call Center Outsourcings Market Size YoY Growth (2016-2027) & (US$ Million) Figure 61. Aditya Birla Minacs Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 62. Atento Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 63. Concentrix Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 64. Conduent Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 65. Convergys Corporation Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 66. Datacom Group Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 67. DialAmerica Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 68. Firstsource Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 69. Focus Services Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 70. Genpact Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 71. InfoCision Management Corporation Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 72. Inktel Direct Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 73. iQor Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 74. NCO Group Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 75. One World Direct Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 76. Qualfon Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 77. Sitel Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 78. Sykes Enterprises Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 79. SupportSave Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 80. Tech Mahindra Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 81. Teleperformance Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 82. Televerde Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 83. TeleTech Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 84. TELUS International Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 85. Transcom WorldWide Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 86. Ubiquity Global Services Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 87. United Nearshore Operations Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 88. WNS Global Services Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 89. Webhelp Revenue Growth Rate in Call Center Outsourcings Business (2016-2021) Figure 90. Bottom-up and Top-down Approaches for This Report Figure 91. Data Triangulation Figure 92. Key Executives Interviewed

Aditya Birla Minacs Atento Concentrix Conduent Convergys Corporation Datacom Group DialAmerica Firstsource Focus Services Genpact InfoCision Management Corporation Inktel Direct iQor NCO Group One World Direct Qualfon Sitel Sykes Enterprises SupportSave Tech Mahindra Teleperformance Televerde TeleTech TELUS International Transcom WorldWide Ubiquity Global Services United Nearshore Operations WNS Global Services Webhelp