1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Service Delivery Automation (SDA) Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 IT Process Automation 1.2.3 Business Process Automation 1.3 Market by Application 1.3.1 Global Service Delivery Automation (SDA) Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 IT Services 1.3.3 Pharma & Healthcare 1.3.4 Life Sciences 1.3.5 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Service Delivery Automation (SDA) Market Perspective (2016-2027) 2.2 Service Delivery Automation (SDA) Growth Trends by Regions 2.2.1 Service Delivery Automation (SDA) Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Service Delivery Automation (SDA) Historic Market Share by Regions (2016-2021) 2.2.3 Service Delivery Automation (SDA) Forecasted Market Size by Regions (2022-2027) 2.3 Service Delivery Automation (SDA) Industry Dynamic 2.3.1 Service Delivery Automation (SDA) Market Trends 2.3.2 Service Delivery Automation (SDA) Market Drivers 2.3.3 Service Delivery Automation (SDA) Market Challenges 2.3.4 Service Delivery Automation (SDA) Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Service Delivery Automation (SDA) Players by Revenue 3.1.1 Global Top Service Delivery Automation (SDA) Players by Revenue (2016-2021) 3.1.2 Global Service Delivery Automation (SDA) Revenue Market Share by Players (2016-2021) 3.2 Global Service Delivery Automation (SDA) Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Service Delivery Automation (SDA) Revenue 3.4 Global Service Delivery Automation (SDA) Market Concentration Ratio 3.4.1 Global Service Delivery Automation (SDA) Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Service Delivery Automation (SDA) Revenue in 2020 3.5 Service Delivery Automation (SDA) Key Players Head office and Area Served 3.6 Key Players Service Delivery Automation (SDA) Product Solution and Service 3.7 Date of Enter into Service Delivery Automation (SDA) Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Service Delivery Automation (SDA) Breakdown Data by Type 4.1 Global Service Delivery Automation (SDA) Historic Market Size by Type (2016-2021) 4.2 Global Service Delivery Automation (SDA) Forecasted Market Size by Type (2022-2027) 5 Service Delivery Automation (SDA) Breakdown Data by Application 5.1 Global Service Delivery Automation (SDA) Historic Market Size by Application (2016-2021) 5.2 Global Service Delivery Automation (SDA) Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Service Delivery Automation (SDA) Market Size (2016-2027) 6.2 North America Service Delivery Automation (SDA) Market Size by Type 6.2.1 North America Service Delivery Automation (SDA) Market Size by Type (2016-2021) 6.2.2 North America Service Delivery Automation (SDA) Market Size by Type (2022-2027) 6.2.3 North America Service Delivery Automation (SDA) Market Size by Type (2016-2027) 6.3 North America Service Delivery Automation (SDA) Market Size by Application 6.3.1 North America Service Delivery Automation (SDA) Market Size by Application (2016-2021) 6.3.2 North America Service Delivery Automation (SDA) Market Size by Application (2022-2027) 6.3.3 North America Service Delivery Automation (SDA) Market Size by Application (2016-2027) 6.4 North America Service Delivery Automation (SDA) Market Size by Country 6.4.1 North America Service Delivery Automation (SDA) Market Size by Country (2016-2021) 6.4.2 North America Service Delivery Automation (SDA) Market Size by Country (2022-2027) 6.4.3 United States 6.4.3 Canada 7 Europe 7.1 Europe Service Delivery Automation (SDA) Market Size (2016-2027) 7.2 Europe Service Delivery Automation (SDA) Market Size by Type 7.2.1 Europe Service Delivery Automation (SDA) Market Size by Type (2016-2021) 7.2.2 Europe Service Delivery Automation (SDA) Market Size by Type (2022-2027) 7.2.3 Europe Service Delivery Automation (SDA) Market Size by Type (2016-2027) 7.3 Europe Service Delivery Automation (SDA) Market Size by Application 7.3.1 Europe Service Delivery Automation (SDA) Market Size by Application (2016-2021) 7.3.2 Europe Service Delivery Automation (SDA) Market Size by Application (2022-2027) 7.3.3 Europe Service Delivery Automation (SDA) Market Size by Application (2016-2027) 7.4 Europe Service Delivery Automation (SDA) Market Size by Country 7.4.1 Europe Service Delivery Automation (SDA) Market Size by Country (2016-2021) 7.4.2 Europe Service Delivery Automation (SDA) Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Service Delivery Automation (SDA) Market Size (2016-2027) 8.2 Asia-Pacific Service Delivery Automation (SDA) Market Size by Type 8.2.1 Asia-Pacific Service Delivery Automation (SDA) Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Service Delivery Automation (SDA) Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Service Delivery Automation (SDA) Market Size by Type (2016-2027) 8.3 Asia-Pacific Service Delivery Automation (SDA) Market Size by Application 8.3.1 Asia-Pacific Service Delivery Automation (SDA) Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Service Delivery Automation (SDA) Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Service Delivery Automation (SDA) Market Size by Application (2016-2027) 8.4 Asia-Pacific Service Delivery Automation (SDA) Market Size by Region 8.4.1 Asia-Pacific Service Delivery Automation (SDA) Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Service Delivery Automation (SDA) Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Service Delivery Automation (SDA) Market Size (2016-2027) 9.2 Latin America Service Delivery Automation (SDA) Market Size by Type 9.2.1 Latin America Service Delivery Automation (SDA) Market Size by Type (2016-2021) 9.2.2 Latin America Service Delivery Automation (SDA) Market Size by Type (2022-2027) 9.2.3 Latin America Service Delivery Automation (SDA) Market Size by Type (2016-2027) 9.3 Latin America Service Delivery Automation (SDA) Market Size by Application 9.3.1 Latin America Service Delivery Automation (SDA) Market Size by Application (2016-2021) 9.3.2 Latin America Service Delivery Automation (SDA) Market Size by Application (2022-2027) 9.3.3 Latin America Service Delivery Automation (SDA) Market Size by Application (2016-2027) 9.4 Latin America Service Delivery Automation (SDA) Market Size by Country 9.4.1 Latin America Service Delivery Automation (SDA) Market Size by Country (2016-2021) 9.4.2 Latin America Service Delivery Automation (SDA) Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Service Delivery Automation (SDA) Market Size (2016-2027) 10.2 Middle East & Africa Service Delivery Automation (SDA) Market Size by Type 10.2.1 Middle East & Africa Service Delivery Automation (SDA) Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Service Delivery Automation (SDA) Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Service Delivery Automation (SDA) Market Size by Type (2016-2027) 10.3 Middle East & Africa Service Delivery Automation (SDA) Market Size by Application 10.3.1 Middle East & Africa Service Delivery Automation (SDA) Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Service Delivery Automation (SDA) Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Service Delivery Automation (SDA) Market Size by Application (2016-2027) 10.4 Middle East & Africa Service Delivery Automation (SDA) Market Size by Country 10.4.1 Middle East & Africa Service Delivery Automation (SDA) Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Service Delivery Automation (SDA) Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 IBM Corporation 11.1.1 IBM Corporation Company Details 11.1.2 IBM Corporation Business Overview 11.1.3 IBM Corporation Service Delivery Automation (SDA) Introduction 11.1.4 IBM Corporation Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.1.5 IBM Corporation Recent Development 11.2 UiPath 11.2.1 UiPath Company Details 11.2.2 UiPath Business Overview 11.2.3 UiPath Service Delivery Automation (SDA) Introduction 11.2.4 UiPath Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.2.5 UiPath Recent Development 11.3 IPsoft 11.3.1 IPsoft Company Details 11.3.2 IPsoft Business Overview 11.3.3 IPsoft Service Delivery Automation (SDA) Introduction 11.3.4 IPsoft Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.3.5 IPsoft Recent Development 11.4 Blue Prism 11.4.1 Blue Prism Company Details 11.4.2 Blue Prism Business Overview 11.4.3 Blue Prism Service Delivery Automation (SDA) Introduction 11.4.4 Blue Prism Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.4.5 Blue Prism Recent Development 11.5 Xerox Corporation 11.5.1 Xerox Corporation Company Details 11.5.2 Xerox Corporation Business Overview 11.5.3 Xerox Corporation Service Delivery Automation (SDA) Introduction 11.5.4 Xerox Corporation Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.5.5 Xerox Corporation Recent Development 11.6 Nice Systems Ltd. 11.6.1 Nice Systems Ltd. Company Details 11.6.2 Nice Systems Ltd. Business Overview 11.6.3 Nice Systems Ltd. Service Delivery Automation (SDA) Introduction 11.6.4 Nice Systems Ltd. Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.6.5 Nice Systems Ltd. Recent Development 11.7 Celaton Limited 11.7.1 Celaton Limited Company Details 11.7.2 Celaton Limited Business Overview 11.7.3 Celaton Limited Service Delivery Automation (SDA) Introduction 11.7.4 Celaton Limited Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.7.5 Celaton Limited Recent Development 11.8 Openspan. Inc. 11.8.1 Openspan. Inc. Company Details 11.8.2 Openspan. Inc. Business Overview 11.8.3 Openspan. Inc. Service Delivery Automation (SDA) Introduction 11.8.4 Openspan. Inc. Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.8.5 Openspan. Inc. Recent Development 11.9 Automation Anywhere, Inc. 11.9.1 Automation Anywhere, Inc. Company Details 11.9.2 Automation Anywhere, Inc. Business Overview 11.9.3 Automation Anywhere, Inc. Service Delivery Automation (SDA) Introduction 11.9.4 Automation Anywhere, Inc. Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.9.5 Automation Anywhere, Inc. Recent Development 11.10 Arago US, Inc. 11.10.1 Arago US, Inc. Company Details 11.10.2 Arago US, Inc. Business Overview 11.10.3 Arago US, Inc. Service Delivery Automation (SDA) Introduction 11.10.4 Arago US, Inc. Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.10.5 Arago US, Inc. Recent Development 11.11 Genfour Ltd. 11.11.1 Genfour Ltd. Company Details 11.11.2 Genfour Ltd. Business Overview 11.11.3 Genfour Ltd. Service Delivery Automation (SDA) Introduction 11.11.4 Genfour Ltd. Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.11.5 Genfour Ltd. Recent Development 11.12 Exilant Technologies Private Limited 11.12.1 Exilant Technologies Private Limited Company Details 11.12.2 Exilant Technologies Private Limited Business Overview 11.12.3 Exilant Technologies Private Limited Service Delivery Automation (SDA) Introduction 11.12.4 Exilant Technologies Private Limited Revenue in Service Delivery Automation (SDA) Business (2016-2021) 11.12.5 Exilant Technologies Private Limited Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Service Delivery Automation (SDA) Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of IT Process Automation Table 3. Key Players of Business Process Automation Table 4. Global Service Delivery Automation (SDA) Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Service Delivery Automation (SDA) Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Service Delivery Automation (SDA) Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Service Delivery Automation (SDA) Market Share by Regions (2016-2021) Table 8. Global Service Delivery Automation (SDA) Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Service Delivery Automation (SDA) Market Share by Regions (2022-2027) Table 10. Service Delivery Automation (SDA) Market Trends Table 11. Service Delivery Automation (SDA) Market Drivers Table 12. Service Delivery Automation (SDA) Market Challenges Table 13. Service Delivery Automation (SDA) Market Restraints Table 14. Global Service Delivery Automation (SDA) Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Service Delivery Automation (SDA) Market Share by Players (2016-2021) Table 16. Global Top Service Delivery Automation (SDA) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Delivery Automation (SDA) as of 2020) Table 17. Ranking of Global Top Service Delivery Automation (SDA) Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Service Delivery Automation (SDA) Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Service Delivery Automation (SDA) Product Solution and Service Table 21. Date of Enter into Service Delivery Automation (SDA) Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Service Delivery Automation (SDA) Market Size by Type (2016-2021) (US$ Million) Table 24. Global Service Delivery Automation (SDA) Revenue Market Share by Type (2016-2021) Table 25. Global Service Delivery Automation (SDA) Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Service Delivery Automation (SDA) Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Service Delivery Automation (SDA) Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Service Delivery Automation (SDA) Revenue Market Share by Application (2016-2021) Table 29. Global Service Delivery Automation (SDA) Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Service Delivery Automation (SDA) Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Service Delivery Automation (SDA) Market Size by Type (2016-2021) (US$ Million) Table 32. North America Service Delivery Automation (SDA) Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Service Delivery Automation (SDA) Market Size by Application (2016-2021) (US$ Million) Table 34. North America Service Delivery Automation (SDA) Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Service Delivery Automation (SDA) Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Service Delivery Automation (SDA) Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Service Delivery Automation (SDA) Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Service Delivery Automation (SDA) Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Service Delivery Automation (SDA) Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Service Delivery Automation (SDA) Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Service Delivery Automation (SDA) Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Service Delivery Automation (SDA) Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Service Delivery Automation (SDA) Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Service Delivery Automation (SDA) Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Service Delivery Automation (SDA) Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Service Delivery Automation (SDA) Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Service Delivery Automation (SDA) Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Service Delivery Automation (SDA) Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Service Delivery Automation (SDA) Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Service Delivery Automation (SDA) Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Service Delivery Automation (SDA) Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Service Delivery Automation (SDA) Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Service Delivery Automation (SDA) Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Service Delivery Automation (SDA) Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Service Delivery Automation (SDA) Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Service Delivery Automation (SDA) Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Service Delivery Automation (SDA) Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Service Delivery Automation (SDA) Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Service Delivery Automation (SDA) Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Service Delivery Automation (SDA) Market Size by Country (2022-2027) & (US$ Million) Table 61. IBM Corporation Company Details Table 62. IBM Corporation Business Overview Table 63. IBM Corporation Service Delivery Automation (SDA) Product Table 64. IBM Corporation Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 65. IBM Corporation Recent Development Table 66. UiPath Company Details Table 67. UiPath Business Overview Table 68. UiPath Service Delivery Automation (SDA) Product Table 69. UiPath Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 70. UiPath Recent Development Table 71. IPsoft Company Details Table 72. IPsoft Business Overview Table 73. IPsoft Service Delivery Automation (SDA) Product Table 74. IPsoft Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 75. IPsoft Recent Development Table 76. Blue Prism Company Details Table 77. Blue Prism Business Overview Table 78. Blue Prism Service Delivery Automation (SDA) Product Table 79. Blue Prism Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 80. Blue Prism Recent Development Table 81. Xerox Corporation Company Details Table 82. Xerox Corporation Business Overview Table 83. Xerox Corporation Service Delivery Automation (SDA) Product Table 84. Xerox Corporation Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 85. Xerox Corporation Recent Development Table 86. Nice Systems Ltd. Company Details Table 87. Nice Systems Ltd. Business Overview Table 88. Nice Systems Ltd. Service Delivery Automation (SDA) Product Table 89. Nice Systems Ltd. Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 90. Nice Systems Ltd. Recent Development Table 91. Celaton Limited Company Details Table 92. Celaton Limited Business Overview Table 93. Celaton Limited Service Delivery Automation (SDA) Product Table 94. Celaton Limited Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 95. Celaton Limited Recent Development Table 96. Openspan. Inc. Company Details Table 97. Openspan. Inc. Business Overview Table 98. Openspan. Inc. Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 99. Openspan. Inc. Recent Development Table 100. Automation Anywhere, Inc. Company Details Table 101. Automation Anywhere, Inc. Business Overview Table 102. Automation Anywhere, Inc. Service Delivery Automation (SDA) Product Table 103. Automation Anywhere, Inc. Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 104. Automation Anywhere, Inc. Recent Development Table 105. Arago US, Inc. Company Details Table 106. Arago US, Inc. Business Overview Table 107. Arago US, Inc. Service Delivery Automation (SDA) Product Table 108. Arago US, Inc. Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 109. Arago US, Inc. Recent Development Table 110. Genfour Ltd. Company Details Table 111. Genfour Ltd. Business Overview Table 112. Genfour Ltd. Service Delivery Automation (SDA) Product Table 113. Genfour Ltd. Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 114. Genfour Ltd. Recent Development Table 115. Exilant Technologies Private Limited Company Details Table 116. Exilant Technologies Private Limited Business Overview Table 117. Exilant Technologies Private Limited Service Delivery Automation (SDA) Product Table 118. Exilant Technologies Private Limited Revenue in Service Delivery Automation (SDA) Business (2016-2021) & (US$ Million) Table 119. Exilant Technologies Private Limited Recent Development Table 120. Research Programs/Design for This Report Table 121. Key Data Information from Secondary Sources Table 122. Key Data Information from Primary Sources List of Figures Figure 1. Global Service Delivery Automation (SDA) Market Share by Type: 2020 VS 2027 Figure 2. IT Process Automation Features Figure 3. Business Process Automation Features Figure 4. Global Service Delivery Automation (SDA) Market Share by Application: 2020 VS 2027 Figure 5. IT Services Case Studies Figure 6. Pharma & Healthcare Case Studies Figure 7. Life Sciences Case Studies Figure 8. Others Case Studies Figure 9. Service Delivery Automation (SDA) Report Years Considered Figure 10. Global Service Delivery Automation (SDA) Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 11. Global Service Delivery Automation (SDA) Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 12. Global Service Delivery Automation (SDA) Market Share by Regions: 2020 VS 2027 Figure 13. Global Service Delivery Automation (SDA) Market Share by Regions (2022-2027) Figure 14. Global Service Delivery Automation (SDA) Market Share by Players in 2020 Figure 15. Global Top Service Delivery Automation (SDA) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Delivery Automation (SDA) as of 2020 Figure 16. The Top 10 and 5 Players Market Share by Service Delivery Automation (SDA) Revenue in 2020 Figure 17. Global Service Delivery Automation (SDA) Revenue Market Share by Type (2016-2021) Figure 18. Global Service Delivery Automation (SDA) Revenue Market Share by Type (2022-2027) Figure 19. North America Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 20. North America Service Delivery Automation (SDA) Market Share by Type (2016-2027) Figure 21. North America Service Delivery Automation (SDA) Market Share by Application (2016-2027) Figure 22. North America Service Delivery Automation (SDA) Market Share by Country (2016-2027) Figure 23. United States Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Canada Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 25. Europe Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 26. Europe Service Delivery Automation (SDA) Market Share by Type (2016-2027) Figure 27. Europe Service Delivery Automation (SDA) Market Share by Application (2016-2027) Figure 28. Europe Service Delivery Automation (SDA) Market Share by Country (2016-2027) Figure 29. Germany Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. France Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. U.K. Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Italy Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Russia Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Nordic Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Asia-Pacific Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 36. Asia-Pacific Service Delivery Automation (SDA) Market Share by Type (2016-2027) Figure 37. Asia-Pacific Service Delivery Automation (SDA) Market Share by Application (2016-2027) Figure 38. Asia-Pacific Service Delivery Automation (SDA) Market Share by Region (2016-2027) Figure 39. China Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Japan Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. South Korea Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Southeast Asia Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. India Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Australia Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. Latin America Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 46. Latin America Service Delivery Automation (SDA) Market Share by Type (2016-2027) Figure 47. Latin America Service Delivery Automation (SDA) Market Share by Application (2016-2027) Figure 48. Latin America Service Delivery Automation (SDA) Market Share by Country (2016-2027) Figure 49. Mexico Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Brazil Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 51. Middle East & Africa Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 52. Middle East & Africa Service Delivery Automation (SDA) Market Share by Type (2016-2027) Figure 53. Middle East & Africa Service Delivery Automation (SDA) Market Share by Application (2016-2027) Figure 54. Middle East & Africa Service Delivery Automation (SDA) Market Share by Country (2016-2027) Figure 55. Turkey Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. Saudi Arabia Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 57. UAE Service Delivery Automation (SDA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 58. IBM Corporation Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 59. UiPath Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 60. IPsoft Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 61. Blue Prism Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 62. Xerox Corporation Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 63. Nice Systems Ltd. Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 64. Celaton Limited Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 65. Openspan. Inc. Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 66. Automation Anywhere, Inc. Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 67. Arago US, Inc. Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 68. Genfour Ltd. Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 69. Exilant Technologies Private Limited Revenue Growth Rate in Service Delivery Automation (SDA) Business (2016-2021) Figure 70. Bottom-up and Top-down Approaches for This Report Figure 71. Data Triangulation Figure 72. Key Executives Interviewed

IBM Corporation UiPath IPsoft Blue Prism Xerox Corporation Nice Systems Ltd. Celaton Limited Openspan. Inc. Automation Anywhere, Inc. Arago US, Inc. Genfour Ltd. Exilant Technologies Private Limited