Table of Content 1 IT Service Management (ITSM) Market - Research Scope 1.1 Study Goals 1.2 Market Definition and Scope 1.3 Key Market Segments 1.4 Study and Forecasting Years 2 IT Service Management (ITSM) Market - Research Methodology 2.1 Methodology 2.2 Research Data Source 2.2.1 Secondary Data 2.2.2 Primary Data 2.2.3 Market Size Estimation 2.2.4 Legal Disclaimer 3 IT Service Management (ITSM) Market Forces 3.1 Global IT Service Management (ITSM) Market Size 3.2 Top Impacting Factors (PESTEL Analysis) 3.2.1 Political Factors 3.2.2 Economic Factors 3.2.3 Social Factors 3.2.4 Technological Factors 3.2.5 Environmental Factors 3.2.6 Legal Factors 3.3 Industry Trend Analysis 3.4 Industry Trends Under COVID-19 3.4.1 Risk Assessment on COVID-19 3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry 3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario 3.5 Industry Risk Assessment 4 IT Service Management (ITSM) Market - By Geography 4.1 Global IT Service Management (ITSM) Market Value and Market Share by Regions 4.1.1 Global IT Service Management (ITSM) Value ($) by Region (2015-2020) 4.1.2 Global IT Service Management (ITSM) Value Market Share by Regions (2015-2020) 4.2 Global IT Service Management (ITSM) Market Production and Market Share by Major Countries 4.2.1 Global IT Service Management (ITSM) Production by Major Countries (2015-2020) 4.2.2 Global IT Service Management (ITSM) Production Market Share by Major Countries (2015-2020) 4.3 Global IT Service Management (ITSM) Market Consumption and Market Share by Regions 4.3.1 Global IT Service Management (ITSM) Consumption by Regions (2015-2020) 4.3.2 Global IT Service Management (ITSM) Consumption Market Share by Regions (2015-2020) 5 IT Service Management (ITSM) Market - By Trade Statistics 5.1 Global IT Service Management (ITSM) Export and Import 5.2 United States IT Service Management (ITSM) Export and Import (2015-2020) 5.3 Europe IT Service Management (ITSM) Export and Import (2015-2020) 5.4 China IT Service Management (ITSM) Export and Import (2015-2020) 5.5 Japan IT Service Management (ITSM) Export and Import (2015-2020) 5.6 India IT Service Management (ITSM) Export and Import (2015-2020) 5.7 ... 6 IT Service Management (ITSM) Market - By Type 6.1 Global IT Service Management (ITSM) Production and Market Share by Types (2015-2020) 6.1.1 Global IT Service Management (ITSM) Production by Types (2015-2020) 6.1.2 Global IT Service Management (ITSM) Production Market Share by Types (2015-2020) 6.2 Global IT Service Management (ITSM) Value and Market Share by Types (2015-2020) 6.2.1 Global IT Service Management (ITSM) Value by Types (2015-2020) 6.2.2 Global IT Service Management (ITSM) Value Market Share by Types (2015-2020) 6.3 Global IT Service Management (ITSM) Production, Price and Growth Rate of Cloud-based (2015-2020) 6.4 Global IT Service Management (ITSM) Production, Price and Growth Rate of On-Premises (2015-2020) 7 IT Service Management (ITSM) Market - By Application 7.1 Global IT Service Management (ITSM) Consumption and Market Share by Applications (2015-2020) 7.1.1 Global IT Service Management (ITSM) Consumption by Applications (2015-2020) 7.1.2 Global IT Service Management (ITSM) Consumption Market Share by Applications (2015-2020) 7.2 Global IT Service Management (ITSM) Consumption and Growth Rate of SMEs (2015-2020) 7.3 Global IT Service Management (ITSM) Consumption and Growth Rate of Large Enterprises (2015-2020) 8 North America IT Service Management (ITSM) Market 8.1 North America IT Service Management (ITSM) Market Size 8.2 United States IT Service Management (ITSM) Market Size 8.3 Canada IT Service Management (ITSM) Market Size 8.4 Mexico IT Service Management (ITSM) Market Size 8.5 The Influence of COVID-19 on North America Market 9 Europe IT Service Management (ITSM) Market Analysis 9.1 Europe IT Service Management (ITSM) Market Size 9.2 Germany IT Service Management (ITSM) Market Size 9.3 United Kingdom IT Service Management (ITSM) Market Size 9.4 France IT Service Management (ITSM) Market Size 9.5 Italy IT Service Management (ITSM) Market Size 9.6 Spain IT Service Management (ITSM) Market Size 9.7 The Influence of COVID-19 on Europe Market 10 Asia-Pacific IT Service Management (ITSM) Market Analysis 10.1 Asia-Pacific IT Service Management (ITSM) Market Size 10.2 China IT Service Management (ITSM) Market Size 10.3 Japan IT Service Management (ITSM) Market Size 10.4 South Korea IT Service Management (ITSM) Market Size 10.5 Southeast Asia IT Service Management (ITSM) Market Size 10.6 India IT Service Management (ITSM) Market Size 10.7 The Influence of COVID-19 on Asia Pacific Market 11 Middle East and Africa IT Service Management (ITSM) Market Analysis 11.1 Middle East and Africa IT Service Management (ITSM) Market Size 11.2 Saudi Arabia IT Service Management (ITSM) Market Size 11.3 UAE IT Service Management (ITSM) Market Size 11.4 South Africa IT Service Management (ITSM) Market Size 11.5 The Influence of COVID-19 on Middle East and Africa Market 12 South America IT Service Management (ITSM) Market Analysis 12.1 South America IT Service Management (ITSM) Market Size 12.2 Brazil IT Service Management (ITSM) Market Size 12.3 The Influence of COVID-19 on South America Market 13 Company Profiles 13.1 SAP 13.1.1 SAP Basic Information 13.1.2 SAP Product Profiles, Application and Specification 13.1.3 SAP IT Service Management (ITSM) Market Performance (2015-2020) 13.2 Samanage 13.2.1 Samanage Basic Information 13.2.2 Samanage Product Profiles, Application and Specification 13.2.3 Samanage IT Service Management (ITSM) Market Performance (2015-2020) 13.3 Autotask 13.3.1 Autotask Basic Information 13.3.2 Autotask Product Profiles, Application and Specification 13.3.3 Autotask IT Service Management (ITSM) Market Performance (2015-2020) 13.4 Freshworks 13.4.1 Freshworks Basic Information 13.4.2 Freshworks Product Profiles, Application and Specification 13.4.3 Freshworks IT Service Management (ITSM) Market Performance (2015-2020) 13.5 TOPdesk 13.5.1 TOPdesk Basic Information 13.5.2 TOPdesk Product Profiles, Application and Specification 13.5.3 TOPdesk IT Service Management (ITSM) Market Performance (2015-2020) 13.6 Axios Systems 13.6.1 Axios Systems Basic Information 13.6.2 Axios Systems Product Profiles, Application and Specification 13.6.3 Axios Systems IT Service Management (ITSM) Market Performance (2015-2020) 13.7 SysAid 13.7.1 SysAid Basic Information 13.7.2 SysAid Product Profiles, Application and Specification 13.7.3 SysAid IT Service Management (ITSM) Market Performance (2015-2020) 13.8 ASG Software 13.8.1 ASG Software Basic Information 13.8.2 ASG Software Product Profiles, Application and Specification 13.8.3 ASG Software IT Service Management (ITSM) Market Performance (2015-2020) 13.9 Epicor 13.9.1 Epicor Basic Information 13.9.2 Epicor Product Profiles, Application and Specification 13.9.3 Epicor IT Service Management (ITSM) Market Performance (2015-2020) 13.10 Agiloft Service 13.10.1 Agiloft Service Basic Information 13.10.2 Agiloft Service Product Profiles, Application and Specification 13.10.3 Agiloft Service IT Service Management (ITSM) Market Performance (2015-2020) 13.11 Ultimo 13.11.1 Ultimo Basic Information 13.11.2 Ultimo Product Profiles, Application and Specification 13.11.3 Ultimo IT Service Management (ITSM) Market Performance (2015-2020) 13.12 BMC Software 13.12.1 BMC Software Basic Information 13.12.2 BMC Software Product Profiles, Application and Specification 13.12.3 BMC Software IT Service Management (ITSM) Market Performance (2015-2020) 13.13 IBM 13.13.1 IBM Basic Information 13.13.2 IBM Product Profiles, Application and Specification 13.13.3 IBM IT Service Management (ITSM) Market Performance (2015-2020) 13.14 Cherwell Software 13.14.1 Cherwell Software Basic Information 13.14.2 Cherwell Software Product Profiles, Application and Specification 13.14.3 Cherwell Software IT Service Management (ITSM) Market Performance (2015-2020) 13.15 ServiceNow 13.15.1 ServiceNow Basic Information 13.15.2 ServiceNow Product Profiles, Application and Specification 13.15.3 ServiceNow IT Service Management (ITSM) Market Performance (2015-2020) 13.16 SolarWinds 13.16.1 SolarWinds Basic Information 13.16.2 SolarWinds Product Profiles, Application and Specification 13.16.3 SolarWinds IT Service Management (ITSM) Market Performance (2015-2020) 13.17 Broadcom 13.17.1 Broadcom Basic Information 13.17.2 Broadcom Product Profiles, Application and Specification 13.17.3 Broadcom IT Service Management (ITSM) Market Performance (2015-2020) 13.18 Ivanti (HEAT Software) 13.18.1 Ivanti (HEAT Software) Basic Information 13.18.2 Ivanti (HEAT Software) Product Profiles, Application and Specification 13.18.3 Ivanti (HEAT Software) IT Service Management (ITSM) Market Performance (2015-2020) 13.19 Micro Focus (Formerly HPE) 13.19.1 Micro Focus (Formerly HPE) Basic Information 13.19.2 Micro Focus (Formerly HPE) Product Profiles, Application and Specification 13.19.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Market Performance (2015-2020) 13.20 Symantec 13.20.1 Symantec Basic Information 13.20.2 Symantec Product Profiles, Application and Specification 13.20.3 Symantec IT Service Management (ITSM) Market Performance (2015-2020) 13.21 Atlassian 13.21.1 Atlassian Basic Information 13.21.2 Atlassian Product Profiles, Application and Specification 13.21.3 Atlassian IT Service Management (ITSM) Market Performance (2015-2020) 14 Market Forecast - By Regions 14.1 North America IT Service Management (ITSM) Market Forecast (2020-2025) 14.2 Europe IT Service Management (ITSM) Market Forecast (2020-2025) 14.3 Asia-Pacific IT Service Management (ITSM) Market Forecast (2020-2025) 14.4 Middle East and Africa IT Service Management (ITSM) Market Forecast (2020-2025) 14.5 South America IT Service Management (ITSM) Market Forecast (2020-2025) 15 Market Forecast - By Type and Applications 15.1 Global IT Service Management (ITSM) Market Forecast by Types (2020-2025) 15.1.1 Global IT Service Management (ITSM) Market Forecast Production and Market Share by Types (2020-2025) 15.1.2 Global IT Service Management (ITSM) Market Forecast Value and Market Share by Types (2020-2025) 15.2 Global IT Service Management (ITSM) Market Forecast by Applications (2020-2025)

List of Tables and Figures Figure IT Service Management (ITSM) Picture Table IT Service Management (ITSM) Key Market Segments Figure Study and Forecasting Years Figure Global IT Service Management (ITSM) Market Size and Growth Rate 2015-2025 Figure Industry PESTEL Analysis Figure Global COVID-19 Status Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19 Figure Global IT Service Management (ITSM) Value ($) and Growth Rate (2015-2020) Table Global IT Service Management (ITSM) Value ($) by Countries (2015-2020) Table Global IT Service Management (ITSM) Value Market Share by Regions (2015-2020) Figure Global IT Service Management (ITSM) Value Market Share by Regions in 2019 Figure Global IT Service Management (ITSM) Production and Growth Rate (2015-2020) Table Global IT Service Management (ITSM) Production by Major Countries (2015-2020) Table Global IT Service Management (ITSM) Production Market Share by Major Countries (2015-2020) Figure Global IT Service Management (ITSM) Production Market Share by Regions in 2019 Figure Global IT Service Management (ITSM) Consumption and Growth Rate (2015-2020) Table Global IT Service Management (ITSM) Consumption by Regions (2015-2020) Table Global IT Service Management (ITSM) Consumption Market Share by Regions (2015-2020) Figure Global IT Service Management (ITSM) Consumption Market Share by Regions in 2019 Table Global IT Service Management (ITSM) Export Top 3 Country 2019 Table Global IT Service Management (ITSM) Import Top 3 Country 2019 Table United States IT Service Management (ITSM) Export and Import (2015-2020) Table Europe IT Service Management (ITSM) Export and Import (2015-2020) Table China IT Service Management (ITSM) Export and Import (2015-2020) Table Japan IT Service Management (ITSM) Export and Import (2015-2020) Table India IT Service Management (ITSM) Export and Import (2015-2020) Table Global IT Service Management (ITSM) Production by Types (2015-2020) Table Global IT Service Management (ITSM) Production Market Share by Types (2015-2020) Figure Global IT Service Management (ITSM) Production Share by Type (2015-2020) Table Global IT Service Management (ITSM) Value by Types (2015-2020) Table Global IT Service Management (ITSM) Value Market Share by Types (2015-2020) Figure Global IT Service Management (ITSM) Value Share by Type (2015-2020) Figure Global Cloud-based Production and Growth Rate (2015-2020) Figure Global Cloud-based Price (2015-2020) Figure Global On-Premises Production and Growth Rate (2015-2020) Figure Global On-Premises Price (2015-2020) Table Global IT Service Management (ITSM) Consumption by Applications (2015-2020) Table Global IT Service Management (ITSM) Consumption Market Share by Applications (2015-2020) Figure Global IT Service Management (ITSM) Consumption Share by Application (2015-2020) Figure Global SMEs Consumption and Growth Rate (2015-2020) Figure Global Large Enterprises Consumption and Growth Rate (2015-2020) Figure North America IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Table North America IT Service Management (ITSM) Consumption by Countries (2015-2020) Table North America IT Service Management (ITSM) Consumption Market Share by Countries (2015-2020) Figure North America IT Service Management (ITSM) Consumption Market Share by Countries (2015-2020) Figure United States IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure Canada IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure Mexico IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure North America COVID-19 Status Figure Europe IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Table Europe IT Service Management (ITSM) Consumption by Countries (2015-2020) Table Europe IT Service Management (ITSM) Consumption Market Share by Countries (2015-2020) Figure Europe IT Service Management (ITSM) Consumption Market Share by Countries (2015-2020) Figure Germany IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure United Kingdom IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure France IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure Italy IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure Spain IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure Europe COVID-19 Status Figure Asia-Pacific IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Table Asia-Pacific IT Service Management (ITSM) Consumption by Countries (2015-2020) Table Asia-Pacific IT Service Management (ITSM) Consumption Market Share by Countries (2015-2020) Figure Asia-Pacific IT Service Management (ITSM) Consumption Market Share by Countries (2015-2020) Figure China IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure Japan IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure South Korea IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure Southeast Asia IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure India IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure Asia Pacific COVID-19 Status Figure Middle East and Africa IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Table Middle East and Africa IT Service Management (ITSM) Consumption by Countries (2015-2020) Table Middle East and Africa IT Service Management (ITSM) Consumption Market Share by Countries (2015-2020) Figure Middle East and Africa IT Service Management (ITSM) Consumption Market Share by Countries (2015-2020) Figure Saudi Arabia IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure UAE IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure South Africa IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Figure South America IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Table South America IT Service Management (ITSM) Consumption by Countries (2015-2020) Table South America IT Service Management (ITSM) Consumption Market Share by Countries (2015-2020) Figure South America IT Service Management (ITSM) Consumption Market Share by Countries (2015-2020) Figure Brazil IT Service Management (ITSM) Market Consumption and Growth Rate (2015-2020) Table SAP Company Profile Table SAP Production, Value, Price, Gross Margin 2015-2020 Figure SAP Production and Growth Rate Figure SAP Value ($) Market Share 2015-2020 Table Samanage Company Profile Table Samanage Production, Value, Price, Gross Margin 2015-2020 Figure Samanage Production and Growth Rate Figure Samanage Value ($) Market Share 2015-2020 Table Autotask Company Profile Table Autotask Production, Value, Price, Gross Margin 2015-2020 Figure Autotask Production and Growth Rate Figure Autotask Value ($) Market Share 2015-2020 Table Freshworks Company Profile Table Freshworks Production, Value, Price, Gross Margin 2015-2020 Figure Freshworks Production and Growth Rate Figure Freshworks Value ($) Market Share 2015-2020 Table TOPdesk Company Profile Table TOPdesk Production, Value, Price, Gross Margin 2015-2020 Figure TOPdesk Production and Growth Rate Figure TOPdesk Value ($) Market Share 2015-2020 Table Axios Systems Company Profile Table Axios Systems Production, Value, Price, Gross Margin 2015-2020 Figure Axios Systems Production and Growth Rate Figure Axios Systems Value ($) Market Share 2015-2020 Table SysAid Company Profile Table SysAid Production, Value, Price, Gross Margin 2015-2020 Figure SysAid Production and Growth Rate Figure SysAid Value ($) Market Share 2015-2020 Table ASG Software Company Profile Table ASG Software Production, Value, Price, Gross Margin 2015-2020 Figure ASG Software Production and Growth Rate Figure ASG Software Value ($) Market Share 2015-2020 Table Epicor Company Profile Table Epicor Production, Value, Price, Gross Margin 2015-2020 Figure Epicor Production and Growth Rate Figure Epicor Value ($) Market Share 2015-2020 Table Agiloft Service Company Profile Table Agiloft Service Production, Value, Price, Gross Margin 2015-2020 Figure Agiloft Service Production and Growth Rate Figure Agiloft Service Value ($) Market Share 2015-2020 Table Ultimo Company Profile Table Ultimo Production, Value, Price, Gross Margin 2015-2020 Figure Ultimo Production and Growth Rate Figure Ultimo Value ($) Market Share 2015-2020 Table BMC Software Company Profile Table BMC Software Production, Value, Price, Gross Margin 2015-2020 Figure BMC Software Production and Growth Rate Figure BMC Software Value ($) Market Share 2015-2020 Table IBM Company Profile Table IBM Production, Value, Price, Gross Margin 2015-2020 Figure IBM Production and Growth Rate Figure IBM Value ($) Market Share 2015-2020 Table Cherwell Software Company Profile Table Cherwell Software Production, Value, Price, Gross Margin 2015-2020 Figure Cherwell Software Production and Growth Rate Figure Cherwell Software Value ($) Market Share 2015-2020 Table ServiceNow Company Profile Table ServiceNow Production, Value, Price, Gross Margin 2015-2020 Figure ServiceNow Production and Growth Rate Figure ServiceNow Value ($) Market Share 2015-2020 Table SolarWinds Company Profile Table SolarWinds Production, Value, Price, Gross Margin 2015-2020 Figure SolarWinds Production and Growth Rate Figure SolarWinds Value ($) Market Share 2015-2020 Table Broadcom Company Profile Table Broadcom Production, Value, Price, Gross Margin 2015-2020 Figure Broadcom Production and Growth Rate Figure Broadcom Value ($) Market Share 2015-2020 Table Ivanti (HEAT Software) Company Profile Table Ivanti (HEAT Software) Production, Value, Price, Gross Margin 2015-2020 Figure Ivanti (HEAT Software) Production and Growth Rate Figure Ivanti (HEAT Software) Value ($) Market Share 2015-2020 Table Micro Focus (Formerly HPE) Company Profile Table Micro Focus (Formerly HPE) Production, Value, Price, Gross Margin 2015-2020 Figure Micro Focus (Formerly HPE) Production and Growth Rate Figure Micro Focus (Formerly HPE) Value ($) Market Share 2015-2020 Table Symantec Company Profile Table Symantec Production, Value, Price, Gross Margin 2015-2020 Figure Symantec Production and Growth Rate Figure Symantec Value ($) Market Share 2015-2020 Table Atlassian Company Profile Table Atlassian Production, Value, Price, Gross Margin 2015-2020 Figure Atlassian Production and Growth Rate Figure Atlassian Value ($) Market Share 2015-2020 Figure North America Market Consumption and Growth Rate Forecast (2020-2025) Figure Europe Market Consumption and Growth Rate Forecast (2020-2025) Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025) Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025) Figure South America Market Consumption and Growth Rate Forecast (2020-2025) Table Global IT Service Management (ITSM) Market Forecast Production by Types (2020-2025) Table Global IT Service Management (ITSM) Market Forecast Production Share by Types (2020-2025) Table Global IT Service Management (ITSM) Market Forecast Value ($) by Types (2020-2025) Table Global IT Service Management (ITSM) Market Forecast Value Share by Types (2020-2025) Table Global IT Service Management (ITSM) Market Forecast Consumption by Applications (2020-2025) Table Global IT Service Management (ITSM) Market Forecast Consumption Share by Applications (2020-2025)