1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Contact Center Knowledge Base Software Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Cloud-Based 1.2.3 Web-Based 1.3 Market by Application 1.3.1 Global Contact Center Knowledge Base Software Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Large Enterprises 1.3.3 SMEs 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Contact Center Knowledge Base Software Market Perspective (2016-2027) 2.2 Contact Center Knowledge Base Software Growth Trends by Regions 2.2.1 Contact Center Knowledge Base Software Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Contact Center Knowledge Base Software Historic Market Share by Regions (2016-2021) 2.2.3 Contact Center Knowledge Base Software Forecasted Market Size by Regions (2022-2027) 2.3 Contact Center Knowledge Base Software Industry Dynamic 2.3.1 Contact Center Knowledge Base Software Market Trends 2.3.2 Contact Center Knowledge Base Software Market Drivers 2.3.3 Contact Center Knowledge Base Software Market Challenges 2.3.4 Contact Center Knowledge Base Software Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Contact Center Knowledge Base Software Players by Revenue 3.1.1 Global Top Contact Center Knowledge Base Software Players by Revenue (2016-2021) 3.1.2 Global Contact Center Knowledge Base Software Revenue Market Share by Players (2016-2021) 3.2 Global Contact Center Knowledge Base Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Contact Center Knowledge Base Software Revenue 3.4 Global Contact Center Knowledge Base Software Market Concentration Ratio 3.4.1 Global Contact Center Knowledge Base Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Contact Center Knowledge Base Software Revenue in 2020 3.5 Contact Center Knowledge Base Software Key Players Head office and Area Served 3.6 Key Players Contact Center Knowledge Base Software Product Solution and Service 3.7 Date of Enter into Contact Center Knowledge Base Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Contact Center Knowledge Base Software Breakdown Data by Type 4.1 Global Contact Center Knowledge Base Software Historic Market Size by Type (2016-2021) 4.2 Global Contact Center Knowledge Base Software Forecasted Market Size by Type (2022-2027) 5 Contact Center Knowledge Base Software Breakdown Data by Application 5.1 Global Contact Center Knowledge Base Software Historic Market Size by Application (2016-2021) 5.2 Global Contact Center Knowledge Base Software Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Contact Center Knowledge Base Software Market Size (2016-2027) 6.2 North America Contact Center Knowledge Base Software Market Size by Type 6.2.1 North America Contact Center Knowledge Base Software Market Size by Type (2016-2021) 6.2.2 North America Contact Center Knowledge Base Software Market Size by Type (2022-2027) 6.2.3 North America Contact Center Knowledge Base Software Market Size by Type (2016-2027) 6.3 North America Contact Center Knowledge Base Software Market Size by Application 6.3.1 North America Contact Center Knowledge Base Software Market Size by Application (2016-2021) 6.3.2 North America Contact Center Knowledge Base Software Market Size by Application (2022-2027) 6.3.3 North America Contact Center Knowledge Base Software Market Size by Application (2016-2027) 6.4 North America Contact Center Knowledge Base Software Market Size by Country 6.4.1 North America Contact Center Knowledge Base Software Market Size by Country (2016-2021) 6.4.2 North America Contact Center Knowledge Base Software Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Contact Center Knowledge Base Software Market Size (2016-2027) 7.2 Europe Contact Center Knowledge Base Software Market Size by Type 7.2.1 Europe Contact Center Knowledge Base Software Market Size by Type (2016-2021) 7.2.2 Europe Contact Center Knowledge Base Software Market Size by Type (2022-2027) 7.2.3 Europe Contact Center Knowledge Base Software Market Size by Type (2016-2027) 7.3 Europe Contact Center Knowledge Base Software Market Size by Application 7.3.1 Europe Contact Center Knowledge Base Software Market Size by Application (2016-2021) 7.3.2 Europe Contact Center Knowledge Base Software Market Size by Application (2022-2027) 7.3.3 Europe Contact Center Knowledge Base Software Market Size by Application (2016-2027) 7.4 Europe Contact Center Knowledge Base Software Market Size by Country 7.4.1 Europe Contact Center Knowledge Base Software Market Size by Country (2016-2021) 7.4.2 Europe Contact Center Knowledge Base Software Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Contact Center Knowledge Base Software Market Size (2016-2027) 8.2 Asia-Pacific Contact Center Knowledge Base Software Market Size by Type 8.2.1 Asia-Pacific Contact Center Knowledge Base Software Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Contact Center Knowledge Base Software Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Contact Center Knowledge Base Software Market Size by Type (2016-2027) 8.3 Asia-Pacific Contact Center Knowledge Base Software Market Size by Application 8.3.1 Asia-Pacific Contact Center Knowledge Base Software Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Contact Center Knowledge Base Software Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Contact Center Knowledge Base Software Market Size by Application (2016-2027) 8.4 Asia-Pacific Contact Center Knowledge Base Software Market Size by Region 8.4.1 Asia-Pacific Contact Center Knowledge Base Software Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Contact Center Knowledge Base Software Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Contact Center Knowledge Base Software Market Size (2016-2027) 9.2 Latin America Contact Center Knowledge Base Software Market Size by Type 9.2.1 Latin America Contact Center Knowledge Base Software Market Size by Type (2016-2021) 9.2.2 Latin America Contact Center Knowledge Base Software Market Size by Type (2022-2027) 9.2.3 Latin America Contact Center Knowledge Base Software Market Size by Type (2016-2027) 9.3 Latin America Contact Center Knowledge Base Software Market Size by Application 9.3.1 Latin America Contact Center Knowledge Base Software Market Size by Application (2016-2021) 9.3.2 Latin America Contact Center Knowledge Base Software Market Size by Application (2022-2027) 9.3.3 Latin America Contact Center Knowledge Base Software Market Size by Application (2016-2027) 9.4 Latin America Contact Center Knowledge Base Software Market Size by Country 9.4.1 Latin America Contact Center Knowledge Base Software Market Size by Country (2016-2021) 9.4.2 Latin America Contact Center Knowledge Base Software Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Contact Center Knowledge Base Software Market Size (2016-2027) 10.2 Middle East & Africa Contact Center Knowledge Base Software Market Size by Type 10.2.1 Middle East & Africa Contact Center Knowledge Base Software Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Contact Center Knowledge Base Software Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Contact Center Knowledge Base Software Market Size by Type (2016-2027) 10.3 Middle East & Africa Contact Center Knowledge Base Software Market Size by Application 10.3.1 Middle East & Africa Contact Center Knowledge Base Software Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Contact Center Knowledge Base Software Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Contact Center Knowledge Base Software Market Size by Application (2016-2027) 10.4 Middle East & Africa Contact Center Knowledge Base Software Market Size by Country 10.4.1 Middle East & Africa Contact Center Knowledge Base Software Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Contact Center Knowledge Base Software Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Guru 11.1.1 Guru Company Details 11.1.2 Guru Business Overview 11.1.3 Guru Contact Center Knowledge Base Software Introduction 11.1.4 Guru Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.1.5 Guru Recent Development 11.2 Bloomfire 11.2.1 Bloomfire Company Details 11.2.2 Bloomfire Business Overview 11.2.3 Bloomfire Contact Center Knowledge Base Software Introduction 11.2.4 Bloomfire Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.2.5 Bloomfire Recent Development 11.3 SABIO 11.3.1 SABIO Company Details 11.3.2 SABIO Business Overview 11.3.3 SABIO Contact Center Knowledge Base Software Introduction 11.3.4 SABIO Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.3.5 SABIO Recent Development 11.4 MindTouch 11.4.1 MindTouch Company Details 11.4.2 MindTouch Business Overview 11.4.3 MindTouch Contact Center Knowledge Base Software Introduction 11.4.4 MindTouch Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.4.5 MindTouch Recent Development 11.5 Zendesk 11.5.1 Zendesk Company Details 11.5.2 Zendesk Business Overview 11.5.3 Zendesk Contact Center Knowledge Base Software Introduction 11.5.4 Zendesk Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.5.5 Zendesk Recent Development 11.6 Panviva Pty Ltd. 11.6.1 Panviva Pty Ltd. Company Details 11.6.2 Panviva Pty Ltd. Business Overview 11.6.3 Panviva Pty Ltd. Contact Center Knowledge Base Software Introduction 11.6.4 Panviva Pty Ltd. Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.6.5 Panviva Pty Ltd. Recent Development 11.7 ProProfs 11.7.1 ProProfs Company Details 11.7.2 ProProfs Business Overview 11.7.3 ProProfs Contact Center Knowledge Base Software Introduction 11.7.4 ProProfs Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.7.5 ProProfs Recent Development 11.8 Salesforce 11.8.1 Salesforce Company Details 11.8.2 Salesforce Business Overview 11.8.3 Salesforce Contact Center Knowledge Base Software Introduction 11.8.4 Salesforce Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.8.5 Salesforce Recent Development 11.9 eGain 11.9.1 eGain Company Details 11.9.2 eGain Business Overview 11.9.3 eGain Contact Center Knowledge Base Software Introduction 11.9.4 eGain Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.9.5 eGain Recent Development 11.10 LogMeIn 11.10.1 LogMeIn Company Details 11.10.2 LogMeIn Business Overview 11.10.3 LogMeIn Contact Center Knowledge Base Software Introduction 11.10.4 LogMeIn Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.10.5 LogMeIn Recent Development 11.11 Knowmax 11.11.1 Knowmax Company Details 11.11.2 Knowmax Business Overview 11.11.3 Knowmax Contact Center Knowledge Base Software Introduction 11.11.4 Knowmax Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.11.5 Knowmax Recent Development 11.12 KMS Lighthouse 11.12.1 KMS Lighthouse Company Details 11.12.2 KMS Lighthouse Business Overview 11.12.3 KMS Lighthouse Contact Center Knowledge Base Software Introduction 11.12.4 KMS Lighthouse Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.12.5 KMS Lighthouse Recent Development 11.13 Moxie 11.13.1 Moxie Company Details 11.13.2 Moxie Business Overview 11.13.3 Moxie Contact Center Knowledge Base Software Introduction 11.13.4 Moxie Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.13.5 Moxie Recent Development 11.14 Synthetix 11.14.1 Synthetix Company Details 11.14.2 Synthetix Business Overview 11.14.3 Synthetix Contact Center Knowledge Base Software Introduction 11.14.4 Synthetix Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.14.5 Synthetix Recent Development 11.15 unymira 11.15.1 unymira Company Details 11.15.2 unymira Business Overview 11.15.3 unymira Contact Center Knowledge Base Software Introduction 11.15.4 unymira Revenue in Contact Center Knowledge Base Software Business (2016-2021) 11.15.5 unymira Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Contact Center Knowledge Base Software Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Cloud-Based Table 3. Key Players of Web-Based Table 4. Global Contact Center Knowledge Base Software Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Contact Center Knowledge Base Software Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Contact Center Knowledge Base Software Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Contact Center Knowledge Base Software Market Share by Regions (2016-2021) Table 8. Global Contact Center Knowledge Base Software Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Contact Center Knowledge Base Software Market Share by Regions (2022-2027) Table 10. Contact Center Knowledge Base Software Market Trends Table 11. Contact Center Knowledge Base Software Market Drivers Table 12. Contact Center Knowledge Base Software Market Challenges Table 13. Contact Center Knowledge Base Software Market Restraints Table 14. Global Contact Center Knowledge Base Software Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Contact Center Knowledge Base Software Market Share by Players (2016-2021) Table 16. Global Top Contact Center Knowledge Base Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Knowledge Base Software as of 2020) Table 17. Ranking of Global Top Contact Center Knowledge Base Software Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Contact Center Knowledge Base Software Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Contact Center Knowledge Base Software Product Solution and Service Table 21. Date of Enter into Contact Center Knowledge Base Software Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Contact Center Knowledge Base Software Market Size by Type (2016-2021) (US$ Million) Table 24. Global Contact Center Knowledge Base Software Revenue Market Share by Type (2016-2021) Table 25. Global Contact Center Knowledge Base Software Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Contact Center Knowledge Base Software Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Contact Center Knowledge Base Software Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Contact Center Knowledge Base Software Revenue Market Share by Application (2016-2021) Table 29. Global Contact Center Knowledge Base Software Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Contact Center Knowledge Base Software Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Contact Center Knowledge Base Software Market Size by Type (2016-2021) (US$ Million) Table 32. North America Contact Center Knowledge Base Software Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Contact Center Knowledge Base Software Market Size by Application (2016-2021) (US$ Million) Table 34. North America Contact Center Knowledge Base Software Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Contact Center Knowledge Base Software Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Contact Center Knowledge Base Software Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Contact Center Knowledge Base Software Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Contact Center Knowledge Base Software Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Contact Center Knowledge Base Software Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Contact Center Knowledge Base Software Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Contact Center Knowledge Base Software Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Contact Center Knowledge Base Software Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Contact Center Knowledge Base Software Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Contact Center Knowledge Base Software Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Contact Center Knowledge Base Software Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Contact Center Knowledge Base Software Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Contact Center Knowledge Base Software Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Contact Center Knowledge Base Software Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Contact Center Knowledge Base Software Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Contact Center Knowledge Base Software Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Contact Center Knowledge Base Software Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Contact Center Knowledge Base Software Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Contact Center Knowledge Base Software Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Contact Center Knowledge Base Software Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Contact Center Knowledge Base Software Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Contact Center Knowledge Base Software Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Contact Center Knowledge Base Software Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Contact Center Knowledge Base Software Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Contact Center Knowledge Base Software Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Contact Center Knowledge Base Software Market Size by Country (2022-2027) & (US$ Million) Table 61. Guru Company Details Table 62. Guru Business Overview Table 63. Guru Contact Center Knowledge Base Software Product Table 64. Guru Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 65. Guru Recent Development Table 66. Bloomfire Company Details Table 67. Bloomfire Business Overview Table 68. Bloomfire Contact Center Knowledge Base Software Product Table 69. Bloomfire Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 70. Bloomfire Recent Development Table 71. SABIO Company Details Table 72. SABIO Business Overview Table 73. SABIO Contact Center Knowledge Base Software Product Table 74. SABIO Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 75. SABIO Recent Development Table 76. MindTouch Company Details Table 77. MindTouch Business Overview Table 78. MindTouch Contact Center Knowledge Base Software Product Table 79. MindTouch Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 80. MindTouch Recent Development Table 81. Zendesk Company Details Table 82. Zendesk Business Overview Table 83. Zendesk Contact Center Knowledge Base Software Product Table 84. Zendesk Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 85. Zendesk Recent Development Table 86. Panviva Pty Ltd. Company Details Table 87. Panviva Pty Ltd. Business Overview Table 88. Panviva Pty Ltd. Contact Center Knowledge Base Software Product Table 89. Panviva Pty Ltd. Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 90. Panviva Pty Ltd. Recent Development Table 91. ProProfs Company Details Table 92. ProProfs Business Overview Table 93. ProProfs Contact Center Knowledge Base Software Product Table 94. ProProfs Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 95. ProProfs Recent Development Table 96. Salesforce Company Details Table 97. Salesforce Business Overview Table 98. Salesforce Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 99. Salesforce Recent Development Table 100. eGain Company Details Table 101. eGain Business Overview Table 102. eGain Contact Center Knowledge Base Software Product Table 103. eGain Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 104. eGain Recent Development Table 105. LogMeIn Company Details Table 106. LogMeIn Business Overview Table 107. LogMeIn Contact Center Knowledge Base Software Product Table 108. LogMeIn Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 109. LogMeIn Recent Development Table 110. Knowmax Company Details Table 111. Knowmax Business Overview Table 112. Knowmax Contact Center Knowledge Base Software Product Table 113. Knowmax Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 114. Knowmax Recent Development Table 115. KMS Lighthouse Company Details Table 116. KMS Lighthouse Business Overview Table 117. KMS Lighthouse Contact Center Knowledge Base Software Product Table 118. KMS Lighthouse Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 119. KMS Lighthouse Recent Development Table 120. Moxie Company Details Table 121. Moxie Business Overview Table 122. Moxie Contact Center Knowledge Base Software Product Table 123. Moxie Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 124. Moxie Recent Development Table 125. Synthetix Company Details Table 126. Synthetix Business Overview Table 127. Synthetix Contact Center Knowledge Base Software Product Table 128. Synthetix Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 129. Synthetix Recent Development Table 130. unymira Company Details Table 131. unymira Business Overview Table 132. unymira Contact Center Knowledge Base Software Product Table 133. unymira Revenue in Contact Center Knowledge Base Software Business (2016-2021) & (US$ Million) Table 134. unymira Recent Development Table 135. Research Programs/Design for This Report Table 136. Key Data Information from Secondary Sources Table 137. Key Data Information from Primary Sources List of Figures Figure 1. Global Contact Center Knowledge Base Software Market Share by Type: 2020 VS 2027 Figure 2. Cloud-Based Features Figure 3. Web-Based Features Figure 4. Global Contact Center Knowledge Base Software Market Share by Application: 2020 VS 2027 Figure 5. Large Enterprises Case Studies Figure 6. SMEs Case Studies Figure 7. Contact Center Knowledge Base Software Report Years Considered Figure 8. Global Contact Center Knowledge Base Software Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 9. Global Contact Center Knowledge Base Software Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 10. Global Contact Center Knowledge Base Software Market Share by Regions: 2020 VS 2027 Figure 11. Global Contact Center Knowledge Base Software Market Share by Regions (2022-2027) Figure 12. Global Contact Center Knowledge Base Software Market Share by Players in 2020 Figure 13. Global Top Contact Center Knowledge Base Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Knowledge Base Software as of 2020 Figure 14. The Top 10 and 5 Players Market Share by Contact Center Knowledge Base Software Revenue in 2020 Figure 15. Global Contact Center Knowledge Base Software Revenue Market Share by Type (2016-2021) Figure 16. Global Contact Center Knowledge Base Software Revenue Market Share by Type (2022-2027) Figure 17. North America Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 18. North America Contact Center Knowledge Base Software Market Share by Type (2016-2027) Figure 19. North America Contact Center Knowledge Base Software Market Share by Application (2016-2027) Figure 20. North America Contact Center Knowledge Base Software Market Share by Country (2016-2027) Figure 21. United States Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. Canada Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Europe Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Contact Center Knowledge Base Software Market Share by Type (2016-2027) Figure 25. Europe Contact Center Knowledge Base Software Market Share by Application (2016-2027) Figure 26. Europe Contact Center Knowledge Base Software Market Share by Country (2016-2027) Figure 27. Germany Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. France Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. U.K. Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. Italy Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Russia Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Nordic Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Contact Center Knowledge Base Software Market Share by Type (2016-2027) Figure 35. Asia-Pacific Contact Center Knowledge Base Software Market Share by Application (2016-2027) Figure 36. Asia-Pacific Contact Center Knowledge Base Software Market Share by Region (2016-2027) Figure 37. China Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Japan Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. South Korea Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Southeast Asia Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. India Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Australia Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Latin America Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Contact Center Knowledge Base Software Market Share by Type (2016-2027) Figure 45. Latin America Contact Center Knowledge Base Software Market Share by Application (2016-2027) Figure 46. Latin America Contact Center Knowledge Base Software Market Share by Country (2016-2027) Figure 47. Mexico Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Brazil Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Middle East & Africa Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Contact Center Knowledge Base Software Market Share by Type (2016-2027) Figure 51. Middle East & Africa Contact Center Knowledge Base Software Market Share by Application (2016-2027) Figure 52. Middle East & Africa Contact Center Knowledge Base Software Market Share by Country (2016-2027) Figure 53. Turkey Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Saudi Arabia Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. UAE Contact Center Knowledge Base Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. Guru Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 57. Bloomfire Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 58. SABIO Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 59. MindTouch Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 60. Zendesk Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 61. Panviva Pty Ltd. Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 62. ProProfs Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 63. Salesforce Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 64. eGain Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 65. LogMeIn Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 66. Knowmax Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 67. KMS Lighthouse Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 68. Moxie Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 69. Synthetix Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 70. unymira Revenue Growth Rate in Contact Center Knowledge Base Software Business (2016-2021) Figure 71. Bottom-up and Top-down Approaches for This Report Figure 72. Data Triangulation Figure 73. Key Executives Interviewed

Guru Bloomfire SABIO MindTouch Zendesk Panviva Pty Ltd. ProProfs Salesforce eGain LogMeIn Knowmax KMS Lighthouse Moxie Synthetix unymira