Table of Contents Chapter 1 Customer Service Software Market Overview 1.1 Customer Service Software Definition 1.2 Global Customer Service Software Market Size Status and Outlook (2015-2030) 1.3 Global Customer Service Software Market Size Comparison by Region (2015-2030) 1.4 Global Customer Service Software Market Size Comparison by Type (2015-2030) 1.5 Global Customer Service Software Market Size Comparison by Application (2015-2030) 1.6 Global Customer Service Software Market Size Comparison by Sales Channel (2015-2030) 1.7 Customer Service Software Market Dynamics (COVID-19 Impacts) 1.7.1 Market Drivers/Opportunities 1.7.2 Market Challenges/Risks 1.7.3 Market News (Mergers/Acquisitions/Expansion) 1.7.4 COVID-19 Impacts on Current Market 1.7.5 Post-Strategies of COVID-19 Outbreak Chapter 2 Customer Service Software Market Segment Analysis by Player 2.1 Global Customer Service Software Sales and Market Share by Player (2018-2020) 2.2 Global Customer Service Software Revenue and Market Share by Player (2018-2020) 2.3 Global Customer Service Software Average Price by Player (2018-2020) 2.4 Players Competition Situation & Trends 2.5 Conclusion of Segment by Player Chapter 3 Customer Service Software Market Segment Analysis by Type 3.1 Global Customer Service Software Market by Type 3.1.1 Cloud-based 3.1.2 On-premises 3.2 Global Customer Service Software Sales and Market Share by Type (2015-2020) 3.3 Global Customer Service Software Revenue and Market Share by Type (2015-2020) 3.4 Global Customer Service Software Average Price by Type (2015-2020) 3.5 Leading Players of Customer Service Software by Type in 2020 3.6 Conclusion of Segment by Type Chapter 4 Customer Service Software Market Segment Analysis by Application 4.1 Global Customer Service Software Market by Application 4.1.1 BFSI 4.1.2 Manufacturing 4.1.3 Retail & E-commerce 4.1.4 Media & Entertainment 4.1.5 IT & Telecommunication 4.2 Global Customer Service Software Revenue and Market Share by Application (2015-2020) 4.3 Leading Consumers of Customer Service Software by Application in 2020 4.4 Conclusion of Segment by Application Chapter 5 Customer Service Software Market Segment Analysis by Sales Channel 5.1 Global Customer Service Software Market by Sales Channel 5.1.1 Direct Channel 5.1.2 Distribution Channel 5.2 Global Customer Service Software Revenue and Market Share by Sales Channel (2015-2020) 5.3 Leading Distributors/Dealers of Customer Service Software by Sales Channel in 2020 5.4 Conclusion of Segment by Sales Channel Chapter 6 Customer Service Software Market Segment Analysis by Region 6.1 Global Customer Service Software Market Size and CAGR by Region (2015-2030) 6.2 Global Customer Service Software Sales and Market Share by Region (2015-2020) 6.3 Global Customer Service Software Revenue and Market Share by Region (2015-2020) 6.4 North America 6.4.1 North America Market by Country 6.4.2 North America Customer Service Software Market Share by Type 6.4.3 North America Customer Service Software Market Share by Application 6.4.4 United States 6.4.5 Canada 6.4.6 Mexico 6.5 Europe 6.5.1 Europe Market by Country 6.5.2 Europe Customer Service Software Market Share by Type 6.5.3 Europe Customer Service Software Market Share by Application 6.5.4 Germany 6.5.5 UK 6.5.6 France 6.5.7 Italy 6.5.8 Russia 6.5.9 Spain 6.6 Asia-Pacific 6.6.1 Asia-Pacific Market by Country 6.6.2 Asia-Pacific Customer Service Software Market Share by Type 6.6.3 Asia-Pacific Customer Service Software Market Share by Application 6.6.4 China 6.6.5 Japan 6.6.6 Korea 6.6.7 India 6.6.8 Southeast Asia 6.6.9 Australia 6.7 South America 6.7.1 South America Market by Country 6.7.2 South America Customer Service Software Market Share by Type 6.7.3 South America Customer Service Software Market Share by Application 6.7.4 Brazil 6.7.5 Argentina 6.7.6 Colombia 6.8 Middle East & Africa 6.8.1 Middle East & Africa Market by Country 6.8.2 Middle East & Africa Customer Service Software Market Share by Type 6.8.3 Middle East & Africa Customer Service Software Market Share by Application 6.8.4 UAE 6.8.5 Saudi Arabia 6.8.6 South Africa 6.9 Conclusion of Segment by Region Chapter 7 Profile of Leading Customer Service Software Players 7.1 Avaya 7.1.1 Company Snapshot 7.1.2 Product/Service Offered 7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share) 7.1.4 COVID-19 Impact on Avaya 7.2 BMC Software 7.3 HappyFox 7.4 Microsoft 7.5 Nuance Communications 7.6 Oracle 7.7 Salesforce.com 7.8 SAP 7.9 Verint Systems 7.10 Zendesk 7.11 Aspect Software 7.12 Genesys 7.13 Atlassian 7.14 Freshworks 7.15 Kayako 7.16 Zoho Corporation 7.17 SolarWinds Worldwide 7.18 Answerdash 7.19 Aptean Corporation 7.20 Creative Virtual 7.21 Egain Corporation 7.22 Freshdesk 7.23 Inbenta Technologies Chapter 8 Upstream and Downstream Analysis of Customer Service Software 8.1 Industrial Chain of Customer Service Software 8.2 Upstream of Customer Service Software 8.2.1 Raw Materials 8.2.2 Labor Cost 8.2.3 Manufacturing Expenses 8.2.4 Manufacturing Cost Structure 8.2.5 Manufacturing Process 8.3 Downstream of Customer Service Software 8.3.1 Leading Distributors/Dealers of Customer Service Software 8.3.2 Leading Consumers of Customer Service Software Chapter 9 Development Trend of Customer Service Software (2021-2030) 9.1 Global Customer Service Software Market Size (Sales and Revenue) Forecast (2021-2030) 9.2 Global Customer Service Software Market Size and CAGR Forecast by Region (2021-2030) 9.3 Global Customer Service Software Market Size and CAGR Forecast by Type (2021-2030) 9.4 Global Customer Service Software Market Size and CAGR Forecast by Application (2021-2030) 9.5 Global Customer Service Software Market Size and CAGR Forecast by Sales Channel (2021-2030) Chapter 10 Appendix 10.1 Research Methodology 10.2 Data Sources 10.3 Disclaimer 10.4 Analysts Certification

List of Tables and Figures Figure Customer Service Software Example Figure Global Customer Service Software Revenue (Million $) Status and Outlook (2015-2030) Figure Global Customer Service Software Revenue (Million $) Comparison by Region (2015-2030) Figure Global Customer Service Software Revenue (Million $) Comparison by Type (2015-2030) Figure Global Customer Service Software Revenue (Million $) Comparison by Application (2015-2030) Figure Global Customer Service Software Revenue (Million $) Comparison by Sales Channel (2015-2030) Table Global Customer Service Software Sales by Player (2018-2020) Table Global Customer Service Software Sales Market Share by Player (2018-2020) Figure Global Customer Service Software Sales Market Share by Player in 2020 Table Global Customer Service Software Revenue (Million $) by Player (2018-2020) Table Global Customer Service Software Revenue Market Share by Player (2018-2020) Figure Global Customer Service Software Revenue Market Share by Player in 2020 Table Global Customer Service Software Average Price by Player (2018-2020) Figure Global Customer Service Software Average Price by Player in 2020 Figure Global Customer Service Software Players Competition Situation – Top 5 Players’ Revenue Market Share in 2018 Figure Global Customer Service Software Players Competition Trends – Top 5 Players’ Revenue Market Share in 2020 Figure Example of Cloud-based Figure Global Cloud-based Revenue (Million $) and Growth Rate (2015-2020) Figure Example of On-premises Figure Global On-premises Revenue (Million $) and Growth Rate (2015-2020) Table Global Customer Service Software Sales by Type (2015-2020) Table Global Customer Service Software Sales Market Share by Type (2015-2020) Figure Global Customer Service Software Sales Market Share by Type in 2020 Table Global Customer Service Software Revenue (Million $) by Type (2015-2020) Table Global Customer Service Software Revenue Market Share by Type (2015-2020) Figure Global Customer Service Software Revenue Market Share by Type in 2020 Table Global Customer Service Software Average Price by Type (2015-2020) Figure Global Customer Service Software Average Price by Type in 2020 Table Leading Players of Customer Service Software by Type in 2020 Figure Example of BFSI Figure Global Customer Service Software for BFSI Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Manufacturing Figure Global Customer Service Software for Manufacturing Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Retail & E-commerce Figure Global Customer Service Software for Retail & E-commerce Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Media & Entertainment Figure Global Customer Service Software for Media & Entertainment Revenue (Million $) and Growth Rate (2015-2020) Figure Example of IT & Telecommunication Figure Global Customer Service Software for IT & Telecommunication Revenue (Million $) and Growth Rate (2015-2020) Table Global Customer Service Software Sales by Application (2015-2020) Table Global Customer Service Software Sales Market Share by Application (2015-2020) Figure Global Customer Service Software Sales Market Share by Application in 2020 Table Leading Consumers of Customer Service Software by Application in 2020 Figure Example of Direct Channel Figure Global Customer Service Software for Direct Channel Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Distribution Channel Figure Global Customer Service Software for Distribution Channel Revenue (Million $) and Growth Rate (2015-2020) Table Global Customer Service Software Revenue by Sales Channel (2015-2020) Table Global Customer Service Software Revenue Market Share by Sales Channel (2015-2020) Figure Global Customer Service Software Revenue Market Share by Sales Channel in 2020 Table Leading Distributors/Dealers of Customer Service Software by Sales Channel in 2020 Table Global Customer Service Software Market Size and CAGR by Region (2015-2030) Table Global Customer Service Software Sales by Region (2015-2020) Table Global Customer Service Software Sales Market Share by Region (2015-2020) Figure Global Customer Service Software Sales Market Share by Region in 2020 Table Global Customer Service Software Revenue (Million $) by Region (2015-2020) Table Global Customer Service Software Revenue Market Share by Region (2015-2020) Figure Global Customer Service Software Revenue Market Share by Region in 2020 Table North America Customer Service Software Sales by Country (2015-2020) Figure North America Customer Service Software Sales Market Share by Country (2015-2020) Table North America Customer Service Software Revenue by Country (2015-2020) Figure North America Customer Service Software Revenue Market Share by Country (2015-2020) Figure North America Customer Service Software Market Share by Type in 2020 Figure North America Customer Service Software Market Share by Application in 2020 Figure United States Customer Service Software Sales and Growth Rate (2015-2020) Figure United States Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Canada Customer Service Software Sales and Growth Rate (2015-2020) Figure Canada Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Mexico Customer Service Software Sales and Growth Rate (2015-2020) Figure Mexico Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Table Europe Customer Service Software Sales by Country (2015-2020) Figure Europe Customer Service Software Sales Market Share by Country (2015-2020) Table Europe Customer Service Software Revenue by Country (2015-2020) Figure Europe Customer Service Software Revenue Market Share by Country (2015-2020) Figure Europe Customer Service Software Market Share by Type in 2020 Figure Europe Customer Service Software Market Share by Application in 2020 Figure Germany Customer Service Software Sales and Growth Rate (2015-2020) Figure Germany Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure UK Customer Service Software Sales and Growth Rate (2015-2020) Figure UK Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure France Customer Service Software Sales and Growth Rate (2015-2020) Figure France Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Italy Customer Service Software Sales and Growth Rate (2015-2020) Figure Italy Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Russia Customer Service Software Sales and Growth Rate (2015-2020) Figure Russia Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Spain Customer Service Software Sales and Growth Rate (2015-2020) Figure Spain Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Table Asia-Pacific Customer Service Software Sales by Country (2015-2020) Figure Asia-Pacific Customer Service Software Sales Market Share by Country (2015-2020) Table Asia-Pacific Customer Service Software Revenue by Country (2015-2020) Figure Asia-Pacific Customer Service Software Revenue Market Share by Country (2015-2020) Figure Asia-Pacific Customer Service Software Market Share by Type in 2020 Figure Asia-Pacific Customer Service Software Market Share by Application in 2020 Figure China Customer Service Software Sales and Growth Rate (2015-2020) Figure China Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Japan Customer Service Software Sales and Growth Rate (2015-2020) Figure Japan Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Korea Customer Service Software Sales and Growth Rate (2015-2020) Figure Korea Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure India Customer Service Software Sales and Growth Rate (2015-2020) Figure India Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Southeast Asia Customer Service Software Sales and Growth Rate (2015-2020) Figure Southeast Asia Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Australia Customer Service Software Sales and Growth Rate (2015-2020) Figure Australia Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Table South America Customer Service Software Sales by Country (2015-2020) Figure South America Customer Service Software Sales Market Share by Country (2015-2020) Table South America Customer Service Software Revenue by Country (2015-2020) Figure South America Customer Service Software Revenue Market Share by Country (2015-2020) Figure South America Customer Service Software Market Share by Type in 2020 Figure South America Customer Service Software Market Share by Application in 2020 Figure Brazil Customer Service Software Sales and Growth Rate (2015-2020) Figure Brazil Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Argentina Customer Service Software Sales and Growth Rate (2015-2020) Figure Argentina Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Colombia Customer Service Software Sales and Growth Rate (2015-2020) Figure Colombia Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Table Middle East & Africa Customer Service Software Sales by Country (2015-2020) Figure Middle East & Africa Customer Service Software Sales Market Share by Country (2015-2020) Table Middle East & Africa Customer Service Software Revenue by Country (2015-2020) Figure Middle East & Africa Customer Service Software Revenue Market Share by Country (2015-2020) Figure Middle East & Africa Customer Service Software Market Share by Type in 2020 Figure Middle East & Africa Customer Service Software Market Share by Application in 2020 Figure UAE Customer Service Software Sales and Growth Rate (2015-2020) Figure UAE Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Saudi Arabia Customer Service Software Sales and Growth Rate (2015-2020) Figure Saudi Arabia Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure South Africa Customer Service Software Sales and Growth Rate (2015-2020) Figure South Africa Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Table Company Snapshot of Avaya Table Customer Service Software Introduction of Avaya Table Customer Service Software Sales, Price, Revenue, Gross Margin and Market Share of Avaya (2018-2020) Table Industrial Chain of Customer Service Software Table Manufacturing Cost Structure of Customer Service Software Table General Manufacturing Process of Customer Service Software Table Leading Distributors/Dealers of Customer Service Software Table Leading Consumers of Customer Service Software Figure Global Customer Service Software Sales and Growth Rate Forecast (2021-2030) Figure Global Customer Service Software Revenue and Growth Rate Forecast (2021-2030) Table Global Customer Service Software Market Size and CAGR Forecast by Region (2021-2030) Table Global Customer Service Software Market Size and CAGR Forecast by Type (2021-2030) Table Global Customer Service Software Market Size and CAGR Forecast by Application (2021-2030) Table Global Customer Service Software Market Size and CAGR Forecast by Sales Channel (2021-2030)

Avaya BMC Software HappyFox Microsoft Nuance Communications Oracle Salesforce.com SAP Verint Systems Zendesk Aspect Software Genesys Atlassian Freshworks Kayako Zoho Corporation SolarWinds Worldwide Answerdash Aptean Corporation Creative Virtual Egain Corporation Freshdesk Inbenta Technologies