1 Market Overview of Incident Management Software 1.1 Incident Management Software Market Overview 1.1.1 Incident Management Software Product Scope 1.1.2 Incident Management Software Market Status and Outlook 1.2 Global Incident Management Software Market Size Overview by Region 2016 VS 2021VS 2027 1.3 Global Incident Management Software Market Size by Region (2016-2027) 1.4 Global Incident Management Software Historic Market Size by Region (2016-2021) 1.5 Global Incident Management Software Market Size Forecast by Region (2022-2027) 1.6 Key Regions, Incident Management Software Market Size (2016-2027) 1.6.1 North America Incident Management Software Market Size (2016-2027) 1.6.2 Europe Incident Management Software Market Size (2016-2027) 1.6.3 Asia-Pacific Incident Management Software Market Size (2016-2027) 1.6.4 Latin America Incident Management Software Market Size (2016-2027) 1.6.5 Middle East & Africa Incident Management Software Market Size (2016-2027) 2 Incident Management Software Market Overview by Type 2.1 Global Incident Management Software Market Size by Type: 2016 VS 2021 VS 2027 2.2 Global Incident Management Software Historic Market Size by Type (2016-2021) 2.3 Global Incident Management Software Forecasted Market Size by Type (2022-2027) 2.4 Cloud Based 2.5 On-premises 3 Incident Management Software Market Overview by Application 3.1 Global Incident Management Software Market Size by Application: 2016 VS 2021 VS 2027 3.2 Global Incident Management Software Historic Market Size by Application (2016-2021) 3.3 Global Incident Management Software Forecasted Market Size by Application (2022-2027) 3.4 Large Enterprises 3.5 SMEs 4 Incident Management Software Competition Analysis by Players 4.1 Global Incident Management Software Market Size by Players (2016-2021) 4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Incident Management Software as of 2020) 4.3 Date of Key Players Enter into Incident Management Software Market 4.4 Global Top Players Incident Management Software Headquarters and Area Served 4.5 Key Players Incident Management Software Product Solution and Service 4.6 Competitive Status 4.6.1 Incident Management Software Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 Zendesk 5.1.1 Zendesk Profile 5.1.2 Zendesk Main Business 5.1.3 Zendesk Incident Management Software Products, Services and Solutions 5.1.4 Zendesk Incident Management Software Revenue (US$ Million) & (2016-2021) 5.1.5 Zendesk Recent Developments 5.2 SolarWinds 5.2.1 SolarWinds Profile 5.2.2 SolarWinds Main Business 5.2.3 SolarWinds Incident Management Software Products, Services and Solutions 5.2.4 SolarWinds Incident Management Software Revenue (US$ Million) & (2016-2021) 5.2.5 SolarWinds Recent Developments 5.3 Freshwork 5.3.1 Freshwork Profile 5.3.2 Freshwork Main Business 5.3.3 Freshwork Incident Management Software Products, Services and Solutions 5.3.4 Freshwork Incident Management Software Revenue (US$ Million) & (2016-2021) 5.3.5 SoftExpert Recent Developments 5.4 SoftExpert 5.4.1 SoftExpert Profile 5.4.2 SoftExpert Main Business 5.4.3 SoftExpert Incident Management Software Products, Services and Solutions 5.4.4 SoftExpert Incident Management Software Revenue (US$ Million) & (2016-2021) 5.4.5 SoftExpert Recent Developments 5.5 ManageEngine 5.5.1 ManageEngine Profile 5.5.2 ManageEngine Main Business 5.5.3 ManageEngine Incident Management Software Products, Services and Solutions 5.5.4 ManageEngine Incident Management Software Revenue (US$ Million) & (2016-2021) 5.5.5 ManageEngine Recent Developments 5.6 OpsGenie 5.6.1 OpsGenie Profile 5.6.2 OpsGenie Main Business 5.6.3 OpsGenie Incident Management Software Products, Services and Solutions 5.6.4 OpsGenie Incident Management Software Revenue (US$ Million) & (2016-2021) 5.6.5 OpsGenie Recent Developments 5.7 Cura 5.7.1 Cura Profile 5.7.2 Cura Main Business 5.7.3 Cura Incident Management Software Products, Services and Solutions 5.7.4 Cura Incident Management Software Revenue (US$ Million) & (2016-2021) 5.7.5 Cura Recent Developments 5.8 LogicManager 5.8.1 LogicManager Profile 5.8.2 LogicManager Main Business 5.8.3 LogicManager Incident Management Software Products, Services and Solutions 5.8.4 LogicManager Incident Management Software Revenue (US$ Million) & (2016-2021) 5.8.5 LogicManager Recent Developments 5.9 Resolver 5.9.1 Resolver Profile 5.9.2 Resolver Main Business 5.9.3 Resolver Incident Management Software Products, Services and Solutions 5.9.4 Resolver Incident Management Software Revenue (US$ Million) & (2016-2021) 5.9.5 Resolver Recent Developments 5.10 Enablon 5.10.1 Enablon Profile 5.10.2 Enablon Main Business 5.10.3 Enablon Incident Management Software Products, Services and Solutions 5.10.4 Enablon Incident Management Software Revenue (US$ Million) & (2016-2021) 5.10.5 Enablon Recent Developments 5.11 Samanage 5.11.1 Samanage Profile 5.11.2 Samanage Main Business 5.11.3 Samanage Incident Management Software Products, Services and Solutions 5.11.4 Samanage Incident Management Software Revenue (US$ Million) & (2016-2021) 5.11.5 Samanage Recent Developments 6 North America 6.1 North America Incident Management Software Market Size by Country (2016-2027) 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Incident Management Software Market Size by Country (2016-2027) 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Incident Management Software Market Size by Region (2016-2027) 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Incident Management Software Market Size by Country (2016-2027) 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Incident Management Software Market Size by Country (2016-2027) 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Incident Management Software Market Dynamics 11.1 Incident Management Software Industry Trends 11.2 Incident Management Software Market Drivers 11.3 Incident Management Software Market Challenges 11.4 Incident Management Software Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Incident Management Software Market Size (US$ Million) Comparison by Region 2016 VS 2021 VS 2027 Table 2. Global Incident Management Software Market Size by Region (2016-2021) & (US$ Million) Table 3. Global Incident Management Software Market Size Share by Region (2016-2021) Table 4. Global Incident Management Software Forecasted Market Size by Region (2022-2027) & (US$ Million) Table 5. Global Incident Management Software Forecasted Market Size Share by Region (2022-2027) Table 6. Global Incident Management Software Market Size (US$ Million) by Type: 2016 VS 2021 VS 2027 Table 7. Global Incident Management Software Market Size by Type (2016-2021) & (US$ Million) Table 8. Global Incident Management Software Revenue Market Share by Type (2016-2021) Table 9. Global Incident Management Software Forecasted Market Size by Type (2022-2027) & (US$ Million) Table 10. Global Incident Management Software Revenue Market Share by Type (2022-2027) Table 11. Global Incident Management Software Market Size (US$ Million) by Application: 2016 VS 2021 VS 2027 Table 12. Global Incident Management Software Market Size by Application (2016-2021) & (US$ Million) Table 13. Global Incident Management Software Revenue Market Share by Application (2016-2021) Table 14. Global Incident Management Software Forecasted Market Size by Application (2022-2027) & (US$ Million) Table 15. Global Incident Management Software Revenue Market Share by Application (2022-2027) Table 16. Global Incident Management Software Revenue (US$ Million) by Players (2016-2021) Table 17. Global Incident Management Software Revenue Market Share by Players (2016-2021) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Incident Management Software as of 2020) Table 19. Date of Key Manufacturers Enter into Incident Management Software Market Table 20. Global Incident Management Software Top Players Headquarters and Area Served Table 21. Incident Management Software Product Solution and Service Table 22. Global Incident Management Software Players Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Zendesk Basic Information List Table 25. Zendesk Description and Business Overview Table 26. Zendesk Incident Management Software Products, Services and Solutions Table 27. Revenue (US$ Million) in Incident Management Software Business of Zendesk (2016-2021) Table 28. Zendesk Recent Developments Table 29. SolarWinds Basic Information List Table 30. SolarWinds Description and Business Overview Table 31. SolarWinds Incident Management Software Products, Services and Solutions Table 32. Revenue (US$ Million) in Incident Management Software Business of SolarWinds (2016-2021) Table 33. SolarWinds Recent Developments Table 34. Freshwork Basic Information List Table 35. Freshwork Description and Business Overview Table 36. Freshwork Incident Management Software Products, Services and Solutions Table 37. Revenue (US$ Million) in Incident Management Software Business of Freshwork (2016-2021) Table 38. Freshwork Recent Developments Table 39. SoftExpert Basic Information List Table 40. SoftExpert Description and Business Overview Table 41. SoftExpert Incident Management Software Products, Services and Solutions Table 42. Revenue (US$ Million) in Incident Management Software Business of SoftExpert (2016-2021) Table 43. SoftExpert Recent Developments Table 44. ManageEngine Basic Information List Table 45. ManageEngine Description and Business Overview Table 46. ManageEngine Incident Management Software Products, Services and Solutions Table 47. Revenue (US$ Million) in Incident Management Software Business of ManageEngine (2016-2021) Table 48. ManageEngine Recent Developments Table 49. OpsGenie Basic Information List Table 50. OpsGenie Description and Business Overview Table 51. OpsGenie Incident Management Software Products, Services and Solutions Table 52. Revenue (US$ Million) in Incident Management Software Business of OpsGenie (2016-2021) Table 53. OpsGenie Recent Developments Table 54. Cura Basic Information List Table 55. Cura Description and Business Overview Table 56. Cura Incident Management Software Products, Services and Solutions Table 57. Revenue (US$ Million) in Incident Management Software Business of Cura (2016-2021) Table 58. Cura Recent Developments Table 59. LogicManager Basic Information List Table 60. LogicManager Description and Business Overview Table 61. LogicManager Incident Management Software Products, Services and Solutions Table 62. Revenue (US$ Million) in Incident Management Software Business of LogicManager (2016-2021) Table 63. LogicManager Recent Developments Table 64. Resolver Basic Information List Table 65. Resolver Description and Business Overview Table 66. Resolver Incident Management Software Products, Services and Solutions Table 67. Revenue (US$ Million) in Incident Management Software Business of Resolver (2016-2021) Table 68. Resolver Recent Developments Table 69. Enablon Basic Information List Table 70. Enablon Description and Business Overview Table 71. Enablon Incident Management Software Products, Services and Solutions Table 72. Revenue (US$ Million) in Incident Management Software Business of Enablon (2016-2021) Table 73. Enablon Recent Developments Table 74. Samanage Basic Information List Table 75. Samanage Description and Business Overview Table 76. Samanage Incident Management Software Products, Services and Solutions Table 77. Revenue (US$ Million) in Incident Management Software Business of Samanage (2016-2021) Table 78. Samanage Recent Developments Table 79. North America Incident Management Software Market Size by Country (2016-2021) & (US$ Million) Table 80. North America Incident Management Software Market Size by Country (2022-2027) & (US$ Million) Table 81. Europe Incident Management Software Market Size by Country (2016-2021) & (US$ Million) Table 82. Europe Incident Management Software Market Size by Country (2022-2027) & (US$ Million) Table 83. Asia-Pacific Incident Management Software Market Size by Region (2016-2021) & (US$ Million) Table 84. Asia-Pacific Incident Management Software Market Size by Region (2022-2027) & (US$ Million) Table 85. Asia-Pacific Incident Management Software Market Share by Region (2016-2021) Table 86. Asia-Pacific Incident Management Software Market Share by Region (2022-2027) Table 87. Latin America Incident Management Software Market Size by Country (2016-2021) & (US$ Million) Table 88. Latin America Incident Management Software Market Size by Country (2022-2027) & (US$ Million) Table 89. Middle East & Africa Incident Management Software Market Size by Players (2016-2021) & (US$ Million) Table 90. Middle East & Africa Incident Management Software Market Size by Country (2022-2027) & (US$ Million) Table 91. Incident Management Software Market Trends Table 92. Incident Management Software Market Drivers Table 93. Incident Management Software Market Challenges Table 94. Incident Management Software Market Restraints Table 95. Research Programs/Design for This Report Table 96. Key Data Information from Secondary Sources Table 97. Key Data Information from Primary Sources List of Figures Figure 1. Global Incident Management Software Market Size Year-over-Year 2016-2027 & (US$ Million) Figure 2. Global Incident Management Software Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 3. Global Incident Management Software Market Share by Regions: 2021 VS 2027 Figure 4. Global Incident Management Software Forecasted Market Size Share by Region (2022-2027) Figure 5. North America Incident Management Software Market Size (US$ Million) Growth Rate (2016-2027) Figure 6. Europe Incident Management Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 7. Asia-Pacific Incident Management Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 8. Latin America Incident Management Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 9. Middle East & Africa Incident Management Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 10. Global Incident Management Software Market Size Share by Type in 2021 & 2027 Figure 11. Cloud Based Market Size (US$ Million) YoY Growth (2016-2027) Figure 12. On-premises Market Size (US$ Million) YoY Growth (2016-2027) Figure 13. Global Incident Management Software Market Size Share by Application in 2021 & 2027 Figure 14. Large Enterprises Market Size (US$ Million) YoY Growth (2016-2027) Figure 15. SMEs Market Size (US$ Million) YoY Growth (2016-2027) Figure 16. Incident Management Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2016 VS 2020 Figure 17. Global Top 5 and Top 10 Players Incident Management Software Market Share in 2020 Figure 18. North America Incident Management Software Market Share by Country (2016-2027) Figure 19. United States Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 20. Canada Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 21. Germany Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 22. France Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 23. U.K. Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 24. Italy Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 25. Russia Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 26. Nordic Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 27. Rest of Europe Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 28. Asia-Pacific Incident Management Software Market Share by Region (2016-2027) Figure 29. China Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 30. Japan Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 31. South Korea Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 32. Southeast Asia Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 33. India Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 34. Australia Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 35. Rest of Asia-Pacific Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 36. Latin America Incident Management Software Market Share by Country (2016-2027) Figure 37. Mexico Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 38. Brazil Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 39. Rest of Latin America Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 40. Middle East & Africa Incident Management Software Market Share by Country (2016-2027) Figure 41. Turkey Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 42. Saudi Arabia Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 43. UAE Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 44. Rest of Middle East & Africa Incident Management Software Market Size (2016-2027) & (US$ Million) Figure 45. Bottom-up and Top-down Approaches for This Report Figure 46. Data Triangulation

Zendesk SolarWinds Freshwork SoftExpert ManageEngine OpsGenie Cura LogicManager Resolver Enablon Samanage