1 Market Overview of Ecommerce CRM Software 1.1 Ecommerce CRM Software Market Overview 1.1.1 Ecommerce CRM Software Product Scope 1.1.2 Ecommerce CRM Software Market Status and Outlook 1.2 Global Ecommerce CRM Software Market Size Overview by Region 2016 VS 2021VS 2027 1.3 Global Ecommerce CRM Software Market Size by Region (2016-2027) 1.4 Global Ecommerce CRM Software Historic Market Size by Region (2016-2021) 1.5 Global Ecommerce CRM Software Market Size Forecast by Region (2022-2027) 1.6 Key Regions, Ecommerce CRM Software Market Size (2016-2027) 1.6.1 North America Ecommerce CRM Software Market Size (2016-2027) 1.6.2 Europe Ecommerce CRM Software Market Size (2016-2027) 1.6.3 Asia-Pacific Ecommerce CRM Software Market Size (2016-2027) 1.6.4 Latin America Ecommerce CRM Software Market Size (2016-2027) 1.6.5 Middle East & Africa Ecommerce CRM Software Market Size (2016-2027) 2 Ecommerce CRM Software Market Overview by Type 2.1 Global Ecommerce CRM Software Market Size by Type: 2016 VS 2021 VS 2027 2.2 Global Ecommerce CRM Software Historic Market Size by Type (2016-2021) 2.3 Global Ecommerce CRM Software Forecasted Market Size by Type (2022-2027) 2.4 Cloud-based 2.5 On-premises 3 Ecommerce CRM Software Market Overview by Application 3.1 Global Ecommerce CRM Software Market Size by Application: 2016 VS 2021 VS 2027 3.2 Global Ecommerce CRM Software Historic Market Size by Application (2016-2021) 3.3 Global Ecommerce CRM Software Forecasted Market Size by Application (2022-2027) 3.4 Small and Medium Enterprises (SMEs) 3.5 Large Enterprises 4 Ecommerce CRM Software Competition Analysis by Players 4.1 Global Ecommerce CRM Software Market Size by Players (2016-2021) 4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Ecommerce CRM Software as of 2020) 4.3 Date of Key Players Enter into Ecommerce CRM Software Market 4.4 Global Top Players Ecommerce CRM Software Headquarters and Area Served 4.5 Key Players Ecommerce CRM Software Product Solution and Service 4.6 Competitive Status 4.6.1 Ecommerce CRM Software Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 HubSpot 5.1.1 HubSpot Profile 5.1.2 HubSpot Main Business 5.1.3 HubSpot Ecommerce CRM Software Products, Services and Solutions 5.1.4 HubSpot Ecommerce CRM Software Revenue (US$ Million) & (2016-2021) 5.1.5 HubSpot Recent Developments 5.2 amoCRM 5.2.1 amoCRM Profile 5.2.2 amoCRM Main Business 5.2.3 amoCRM Ecommerce CRM Software Products, Services and Solutions 5.2.4 amoCRM Ecommerce CRM Software Revenue (US$ Million) & (2016-2021) 5.2.5 amoCRM Recent Developments 5.3 Pipedrive 5.5.1 Pipedrive Profile 5.3.2 Pipedrive Main Business 5.3.3 Pipedrive Ecommerce CRM Software Products, Services and Solutions 5.3.4 Pipedrive Ecommerce CRM Software Revenue (US$ Million) & (2016-2021) 5.3.5 Bitrix24 Recent Developments 5.4 Bitrix24 5.4.1 Bitrix24 Profile 5.4.2 Bitrix24 Main Business 5.4.3 Bitrix24 Ecommerce CRM Software Products, Services and Solutions 5.4.4 Bitrix24 Ecommerce CRM Software Revenue (US$ Million) & (2016-2021) 5.4.5 Bitrix24 Recent Developments 5.5 Salpo 5.5.1 Salpo Profile 5.5.2 Salpo Main Business 5.5.3 Salpo Ecommerce CRM Software Products, Services and Solutions 5.5.4 Salpo Ecommerce CRM Software Revenue (US$ Million) & (2016-2021) 5.5.5 Salpo Recent Developments 5.6 HarmonyPSA 5.6.1 HarmonyPSA Profile 5.6.2 HarmonyPSA Main Business 5.6.3 HarmonyPSA Ecommerce CRM Software Products, Services and Solutions 5.6.4 HarmonyPSA Ecommerce CRM Software Revenue (US$ Million) & (2016-2021) 5.6.5 HarmonyPSA Recent Developments 5.7 Agile CRM 5.7.1 Agile CRM Profile 5.7.2 Agile CRM Main Business 5.7.3 Agile CRM Ecommerce CRM Software Products, Services and Solutions 5.7.4 Agile CRM Ecommerce CRM Software Revenue (US$ Million) & (2016-2021) 5.7.5 Agile CRM Recent Developments 5.8 Thryv 5.8.1 Thryv Profile 5.8.2 Thryv Main Business 5.8.3 Thryv Ecommerce CRM Software Products, Services and Solutions 5.8.4 Thryv Ecommerce CRM Software Revenue (US$ Million) & (2016-2021) 5.8.5 Thryv Recent Developments 5.9 Zendesk 5.9.1 Zendesk Profile 5.9.2 Zendesk Main Business 5.9.3 Zendesk Ecommerce CRM Software Products, Services and Solutions 5.9.4 Zendesk Ecommerce CRM Software Revenue (US$ Million) & (2016-2021) 5.9.5 Zendesk Recent Developments 5.10 Oracle 5.10.1 Oracle Profile 5.10.2 Oracle Main Business 5.10.3 Oracle Ecommerce CRM Software Products, Services and Solutions 5.10.4 Oracle Ecommerce CRM Software Revenue (US$ Million) & (2016-2021) 5.10.5 Oracle Recent Developments 6 North America 6.1 North America Ecommerce CRM Software Market Size by Country (2016-2027) 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Ecommerce CRM Software Market Size by Country (2016-2027) 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Ecommerce CRM Software Market Size by Region (2016-2027) 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Ecommerce CRM Software Market Size by Country (2016-2027) 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Ecommerce CRM Software Market Size by Country (2016-2027) 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Ecommerce CRM Software Market Dynamics 11.1 Ecommerce CRM Software Industry Trends 11.2 Ecommerce CRM Software Market Drivers 11.3 Ecommerce CRM Software Market Challenges 11.4 Ecommerce CRM Software Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Ecommerce CRM Software Market Size (US$ Million) Comparison by Region 2016 VS 2021 VS 2027 Table 2. Global Ecommerce CRM Software Market Size by Region (2016-2021) & (US$ Million) Table 3. Global Ecommerce CRM Software Market Size Share by Region (2016-2021) Table 4. Global Ecommerce CRM Software Forecasted Market Size by Region (2022-2027) & (US$ Million) Table 5. Global Ecommerce CRM Software Forecasted Market Size Share by Region (2022-2027) Table 6. Global Ecommerce CRM Software Market Size (US$ Million) by Type: 2016 VS 2021 VS 2027 Table 7. Global Ecommerce CRM Software Market Size by Type (2016-2021) & (US$ Million) Table 8. Global Ecommerce CRM Software Revenue Market Share by Type (2016-2021) Table 9. Global Ecommerce CRM Software Forecasted Market Size by Type (2022-2027) & (US$ Million) Table 10. Global Ecommerce CRM Software Revenue Market Share by Type (2022-2027) Table 11. Global Ecommerce CRM Software Market Size (US$ Million) by Application: 2016 VS 2021 VS 2027 Table 12. Global Ecommerce CRM Software Market Size by Application (2016-2021) & (US$ Million) Table 13. Global Ecommerce CRM Software Revenue Market Share by Application (2016-2021) Table 14. Global Ecommerce CRM Software Forecasted Market Size by Application (2022-2027) & (US$ Million) Table 15. Global Ecommerce CRM Software Revenue Market Share by Application (2022-2027) Table 16. Global Ecommerce CRM Software Revenue (US$ Million) by Players (2016-2021) Table 17. Global Ecommerce CRM Software Revenue Market Share by Players (2016-2021) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Ecommerce CRM Software as of 2020) Table 19. Date of Key Manufacturers Enter into Ecommerce CRM Software Market Table 20. Global Ecommerce CRM Software Top Players Headquarters and Area Served Table 21. Ecommerce CRM Software Product Solution and Service Table 22. Global Ecommerce CRM Software Players Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. HubSpot Basic Information List Table 25. HubSpot Description and Business Overview Table 26. HubSpot Ecommerce CRM Software Products, Services and Solutions Table 27. Revenue (US$ Million) in Ecommerce CRM Software Business of HubSpot (2016-2021) Table 28. HubSpot Recent Developments Table 29. amoCRM Basic Information List Table 30. amoCRM Description and Business Overview Table 31. amoCRM Ecommerce CRM Software Products, Services and Solutions Table 32. Revenue (US$ Million) in Ecommerce CRM Software Business of amoCRM (2016-2021) Table 33. amoCRM Recent Developments Table 34. Pipedrive Basic Information List Table 35. Pipedrive Description and Business Overview Table 36. Pipedrive Ecommerce CRM Software Products, Services and Solutions Table 37. Revenue (US$ Million) in Ecommerce CRM Software Business of Pipedrive (2016-2021) Table 38. Pipedrive Recent Developments Table 39. Bitrix24 Basic Information List Table 40. Bitrix24 Description and Business Overview Table 41. Bitrix24 Ecommerce CRM Software Products, Services and Solutions Table 42. Revenue (US$ Million) in Ecommerce CRM Software Business of Bitrix24 (2016-2021) Table 43. Bitrix24 Recent Developments Table 44. Salpo Basic Information List Table 45. Salpo Description and Business Overview Table 46. Salpo Ecommerce CRM Software Products, Services and Solutions Table 47. Revenue (US$ Million) in Ecommerce CRM Software Business of Salpo (2016-2021) Table 48. Salpo Recent Developments Table 49. HarmonyPSA Basic Information List Table 50. HarmonyPSA Description and Business Overview Table 51. HarmonyPSA Ecommerce CRM Software Products, Services and Solutions Table 52. Revenue (US$ Million) in Ecommerce CRM Software Business of HarmonyPSA (2016-2021) Table 53. HarmonyPSA Recent Developments Table 54. Agile CRM Basic Information List Table 55. Agile CRM Description and Business Overview Table 56. Agile CRM Ecommerce CRM Software Products, Services and Solutions Table 57. Revenue (US$ Million) in Ecommerce CRM Software Business of Agile CRM (2016-2021) Table 58. Agile CRM Recent Developments Table 59. Thryv Basic Information List Table 60. Thryv Description and Business Overview Table 61. Thryv Ecommerce CRM Software Products, Services and Solutions Table 62. Revenue (US$ Million) in Ecommerce CRM Software Business of Thryv (2016-2021) Table 63. Thryv Recent Developments Table 64. Zendesk Basic Information List Table 65. Zendesk Description and Business Overview Table 66. Zendesk Ecommerce CRM Software Products, Services and Solutions Table 67. Revenue (US$ Million) in Ecommerce CRM Software Business of Zendesk (2016-2021) Table 68. Zendesk Recent Developments Table 69. Oracle Basic Information List Table 70. Oracle Description and Business Overview Table 71. Oracle Ecommerce CRM Software Products, Services and Solutions Table 72. Revenue (US$ Million) in Ecommerce CRM Software Business of Oracle (2016-2021) Table 73. Oracle Recent Developments Table 74. North America Ecommerce CRM Software Market Size by Country (2016-2021) & (US$ Million) Table 75. North America Ecommerce CRM Software Market Size by Country (2022-2027) & (US$ Million) Table 76. Europe Ecommerce CRM Software Market Size by Country (2016-2021) & (US$ Million) Table 77. Europe Ecommerce CRM Software Market Size by Country (2022-2027) & (US$ Million) Table 78. Asia-Pacific Ecommerce CRM Software Market Size by Region (2016-2021) & (US$ Million) Table 79. Asia-Pacific Ecommerce CRM Software Market Size by Region (2022-2027) & (US$ Million) Table 80. Asia-Pacific Ecommerce CRM Software Market Share by Region (2016-2021) Table 81. Asia-Pacific Ecommerce CRM Software Market Share by Region (2022-2027) Table 82. Latin America Ecommerce CRM Software Market Size by Country (2016-2021) & (US$ Million) Table 83. Latin America Ecommerce CRM Software Market Size by Country (2022-2027) & (US$ Million) Table 84. Middle East & Africa Ecommerce CRM Software Market Size by Players (2016-2021) & (US$ Million) Table 85. Middle East & Africa Ecommerce CRM Software Market Size by Country (2022-2027) & (US$ Million) Table 86. Ecommerce CRM Software Market Trends Table 87. Ecommerce CRM Software Market Drivers Table 88. Ecommerce CRM Software Market Challenges Table 89. Ecommerce CRM Software Market Restraints Table 90. Research Programs/Design for This Report Table 91. Key Data Information from Secondary Sources Table 92. Key Data Information from Primary Sources List of Figures Figure 1. Global Ecommerce CRM Software Market Size Year-over-Year 2016-2027 & (US$ Million) Figure 2. Global Ecommerce CRM Software Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 3. Global Ecommerce CRM Software Market Share by Regions: 2021 VS 2027 Figure 4. Global Ecommerce CRM Software Forecasted Market Size Share by Region (2022-2027) Figure 5. North America Ecommerce CRM Software Market Size (US$ Million) Growth Rate (2016-2027) Figure 6. Europe Ecommerce CRM Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 7. Asia-Pacific Ecommerce CRM Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 8. Latin America Ecommerce CRM Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 9. Middle East & Africa Ecommerce CRM Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 10. Global Ecommerce CRM Software Market Size Share by Type in 2021 & 2027 Figure 11. Cloud-based Market Size (US$ Million) YoY Growth (2016-2027) Figure 12. On-premises Market Size (US$ Million) YoY Growth (2016-2027) Figure 13. Global Ecommerce CRM Software Market Size Share by Application in 2021 & 2027 Figure 14. Small and Medium Enterprises (SMEs) Market Size (US$ Million) YoY Growth (2016-2027) Figure 15. Large Enterprises Market Size (US$ Million) YoY Growth (2016-2027) Figure 16. Ecommerce CRM Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2016 VS 2020 Figure 17. Global Top 5 and Top 10 Players Ecommerce CRM Software Market Share in 2020 Figure 18. North America Ecommerce CRM Software Market Share by Country (2016-2027) Figure 19. United States Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 20. Canada Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 21. Germany Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 22. France Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 23. U.K. Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 24. Italy Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 25. Russia Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 26. Nordic Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 27. Rest of Europe Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 28. Asia-Pacific Ecommerce CRM Software Market Share by Region (2016-2027) Figure 29. China Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 30. Japan Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 31. South Korea Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 32. Southeast Asia Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 33. India Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 34. Australia Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 35. Rest of Asia-Pacific Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 36. Latin America Ecommerce CRM Software Market Share by Country (2016-2027) Figure 37. Mexico Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 38. Brazil Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 39. Rest of Latin America Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 40. Middle East & Africa Ecommerce CRM Software Market Share by Country (2016-2027) Figure 41. Turkey Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 42. Saudi Arabia Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 43. UAE Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 44. Rest of Middle East & Africa Ecommerce CRM Software Market Size (2016-2027) & (US$ Million) Figure 45. Bottom-up and Top-down Approaches for This Report Figure 46. Data Triangulation

HubSpot amoCRM Pipedrive Bitrix24 Salpo HarmonyPSA Agile CRM Thryv Zendesk Oracle