1 Market Overview of Help Desk Systems 1.1 Help Desk Systems Market Overview 1.1.1 Help Desk Systems Product Scope 1.1.2 Help Desk Systems Market Status and Outlook 1.2 Global Help Desk Systems Market Size Overview by Region 2016 VS 2021VS 2027 1.3 Global Help Desk Systems Market Size by Region (2016-2027) 1.4 Global Help Desk Systems Historic Market Size by Region (2016-2021) 1.5 Global Help Desk Systems Market Size Forecast by Region (2022-2027) 1.6 Key Regions, Help Desk Systems Market Size (2016-2027) 1.6.1 North America Help Desk Systems Market Size (2016-2027) 1.6.2 Europe Help Desk Systems Market Size (2016-2027) 1.6.3 Asia-Pacific Help Desk Systems Market Size (2016-2027) 1.6.4 Latin America Help Desk Systems Market Size (2016-2027) 1.6.5 Middle East & Africa Help Desk Systems Market Size (2016-2027) 2 Help Desk Systems Market Overview by Type 2.1 Global Help Desk Systems Market Size by Type: 2016 VS 2021 VS 2027 2.2 Global Help Desk Systems Historic Market Size by Type (2016-2021) 2.3 Global Help Desk Systems Forecasted Market Size by Type (2022-2027) 2.4 Cloud based 2.5 On Premise 3 Help Desk Systems Market Overview by Application 3.1 Global Help Desk Systems Market Size by Application: 2016 VS 2021 VS 2027 3.2 Global Help Desk Systems Historic Market Size by Application (2016-2021) 3.3 Global Help Desk Systems Forecasted Market Size by Application (2022-2027) 3.4 SMBs 3.5 Large Enterprises 4 Help Desk Systems Competition Analysis by Players 4.1 Global Help Desk Systems Market Size by Players (2016-2021) 4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Help Desk Systems as of 2020) 4.3 Date of Key Players Enter into Help Desk Systems Market 4.4 Global Top Players Help Desk Systems Headquarters and Area Served 4.5 Key Players Help Desk Systems Product Solution and Service 4.6 Competitive Status 4.6.1 Help Desk Systems Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 Freshdesk 5.1.1 Freshdesk Profile 5.1.2 Freshdesk Main Business 5.1.3 Freshdesk Help Desk Systems Products, Services and Solutions 5.1.4 Freshdesk Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.1.5 Freshdesk Recent Developments 5.2 Zendesk 5.2.1 Zendesk Profile 5.2.2 Zendesk Main Business 5.2.3 Zendesk Help Desk Systems Products, Services and Solutions 5.2.4 Zendesk Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.2.5 Zendesk Recent Developments 5.3 Freshservice 5.3.1 Freshservice Profile 5.3.2 Freshservice Main Business 5.3.3 Freshservice Help Desk Systems Products, Services and Solutions 5.3.4 Freshservice Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.3.5 LiveAgent Recent Developments 5.4 LiveAgent 5.4.1 LiveAgent Profile 5.4.2 LiveAgent Main Business 5.4.3 LiveAgent Help Desk Systems Products, Services and Solutions 5.4.4 LiveAgent Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.4.5 LiveAgent Recent Developments 5.5 Samanage 5.5.1 Samanage Profile 5.5.2 Samanage Main Business 5.5.3 Samanage Help Desk Systems Products, Services and Solutions 5.5.4 Samanage Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.5.5 Samanage Recent Developments 5.6 Front 5.6.1 Front Profile 5.6.2 Front Main Business 5.6.3 Front Help Desk Systems Products, Services and Solutions 5.6.4 Front Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.6.5 Front Recent Developments 5.7 AzureDesk 5.7.1 AzureDesk Profile 5.7.2 AzureDesk Main Business 5.7.3 AzureDesk Help Desk Systems Products, Services and Solutions 5.7.4 AzureDesk Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.7.5 AzureDesk Recent Developments 5.8 ManageEngine ServiceDesk 5.8.1 ManageEngine ServiceDesk Profile 5.8.2 ManageEngine ServiceDesk Main Business 5.8.3 ManageEngine ServiceDesk Help Desk Systems Products, Services and Solutions 5.8.4 ManageEngine ServiceDesk Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.8.5 ManageEngine ServiceDesk Recent Developments 5.9 Techinline FixMe.IT 5.9.1 Techinline FixMe.IT Profile 5.9.2 Techinline FixMe.IT Main Business 5.9.3 Techinline FixMe.IT Help Desk Systems Products, Services and Solutions 5.9.4 Techinline FixMe.IT Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.9.5 Techinline FixMe.IT Recent Developments 5.10 Nectar Desk 5.10.1 Nectar Desk Profile 5.10.2 Nectar Desk Main Business 5.10.3 Nectar Desk Help Desk Systems Products, Services and Solutions 5.10.4 Nectar Desk Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.10.5 Nectar Desk Recent Developments 5.11 TeamSupport 5.11.1 TeamSupport Profile 5.11.2 TeamSupport Main Business 5.11.3 TeamSupport Help Desk Systems Products, Services and Solutions 5.11.4 TeamSupport Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.11.5 TeamSupport Recent Developments 5.12 Vision Helpdesk 5.12.1 Vision Helpdesk Profile 5.12.2 Vision Helpdesk Main Business 5.12.3 Vision Helpdesk Help Desk Systems Products, Services and Solutions 5.12.4 Vision Helpdesk Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.12.5 Vision Helpdesk Recent Developments 5.13 JIRA Service Desk 5.13.1 JIRA Service Desk Profile 5.13.2 JIRA Service Desk Main Business 5.13.3 JIRA Service Desk Help Desk Systems Products, Services and Solutions 5.13.4 JIRA Service Desk Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.13.5 JIRA Service Desk Recent Developments 5.14 xSellco 5.14.1 xSellco Profile 5.14.2 xSellco Main Business 5.14.3 xSellco Help Desk Systems Products, Services and Solutions 5.14.4 xSellco Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.14.5 xSellco Recent Developments 5.15 LiveChat 5.15.1 LiveChat Profile 5.15.2 LiveChat Main Business 5.15.3 LiveChat Help Desk Systems Products, Services and Solutions 5.15.4 LiveChat Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.15.5 LiveChat Recent Developments 5.16 MSP Anywhere 5.16.1 MSP Anywhere Profile 5.16.2 MSP Anywhere Main Business 5.16.3 MSP Anywhere Help Desk Systems Products, Services and Solutions 5.16.4 MSP Anywhere Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.16.5 MSP Anywhere Recent Developments 5.17 Dixa 5.17.1 Dixa Profile 5.17.2 Dixa Main Business 5.17.3 Dixa Help Desk Systems Products, Services and Solutions 5.17.4 Dixa Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.17.5 Dixa Recent Developments 5.18 NABD 5.18.1 NABD Profile 5.18.2 NABD Main Business 5.18.3 NABD Help Desk Systems Products, Services and Solutions 5.18.4 NABD Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.18.5 NABD Recent Developments 5.19 DiamanteDesk 5.19.1 DiamanteDesk Profile 5.19.2 DiamanteDesk Main Business 5.19.3 DiamanteDesk Help Desk Systems Products, Services and Solutions 5.19.4 DiamanteDesk Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.19.5 DiamanteDesk Recent Developments 5.20 ZupportDesk 5.20.1 ZupportDesk Profile 5.20.2 ZupportDesk Main Business 5.20.3 ZupportDesk Help Desk Systems Products, Services and Solutions 5.20.4 ZupportDesk Help Desk Systems Revenue (US$ Million) & (2016-2021) 5.20.5 ZupportDesk Recent Developments 6 North America 6.1 North America Help Desk Systems Market Size by Country (2016-2027) 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Help Desk Systems Market Size by Country (2016-2027) 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Help Desk Systems Market Size by Region (2016-2027) 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Help Desk Systems Market Size by Country (2016-2027) 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Help Desk Systems Market Size by Country (2016-2027) 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Help Desk Systems Market Dynamics 11.1 Help Desk Systems Industry Trends 11.2 Help Desk Systems Market Drivers 11.3 Help Desk Systems Market Challenges 11.4 Help Desk Systems Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Help Desk Systems Market Size (US$ Million) Comparison by Region 2016 VS 2021 VS 2027 Table 2. Global Help Desk Systems Market Size by Region (2016-2021) & (US$ Million) Table 3. Global Help Desk Systems Market Size Share by Region (2016-2021) Table 4. Global Help Desk Systems Forecasted Market Size by Region (2022-2027) & (US$ Million) Table 5. Global Help Desk Systems Forecasted Market Size Share by Region (2022-2027) Table 6. Global Help Desk Systems Market Size (US$ Million) by Type: 2016 VS 2021 VS 2027 Table 7. Global Help Desk Systems Market Size by Type (2016-2021) & (US$ Million) Table 8. Global Help Desk Systems Revenue Market Share by Type (2016-2021) Table 9. Global Help Desk Systems Forecasted Market Size by Type (2022-2027) & (US$ Million) Table 10. Global Help Desk Systems Revenue Market Share by Type (2022-2027) Table 11. Global Help Desk Systems Market Size (US$ Million) by Application: 2016 VS 2021 VS 2027 Table 12. Global Help Desk Systems Market Size by Application (2016-2021) & (US$ Million) Table 13. Global Help Desk Systems Revenue Market Share by Application (2016-2021) Table 14. Global Help Desk Systems Forecasted Market Size by Application (2022-2027) & (US$ Million) Table 15. Global Help Desk Systems Revenue Market Share by Application (2022-2027) Table 16. Global Help Desk Systems Revenue (US$ Million) by Players (2016-2021) Table 17. Global Help Desk Systems Revenue Market Share by Players (2016-2021) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Help Desk Systems as of 2020) Table 19. Date of Key Manufacturers Enter into Help Desk Systems Market Table 20. Global Help Desk Systems Top Players Headquarters and Area Served Table 21. Help Desk Systems Product Solution and Service Table 22. Global Help Desk Systems Players Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Freshdesk Basic Information List Table 25. Freshdesk Description and Business Overview Table 26. Freshdesk Help Desk Systems Products, Services and Solutions Table 27. Revenue (US$ Million) in Help Desk Systems Business of Freshdesk (2016-2021) Table 28. Freshdesk Recent Developments Table 29. Zendesk Basic Information List Table 30. Zendesk Description and Business Overview Table 31. Zendesk Help Desk Systems Products, Services and Solutions Table 32. Revenue (US$ Million) in Help Desk Systems Business of Zendesk (2016-2021) Table 33. Zendesk Recent Developments Table 34. Freshservice Basic Information List Table 35. Freshservice Description and Business Overview Table 36. Freshservice Help Desk Systems Products, Services and Solutions Table 37. Revenue (US$ Million) in Help Desk Systems Business of Freshservice (2016-2021) Table 38. Freshservice Recent Developments Table 39. LiveAgent Basic Information List Table 40. LiveAgent Description and Business Overview Table 41. LiveAgent Help Desk Systems Products, Services and Solutions Table 42. Revenue (US$ Million) in Help Desk Systems Business of LiveAgent (2016-2021) Table 43. LiveAgent Recent Developments Table 44. Samanage Basic Information List Table 45. Samanage Description and Business Overview Table 46. Samanage Help Desk Systems Products, Services and Solutions Table 47. Revenue (US$ Million) in Help Desk Systems Business of Samanage (2016-2021) Table 48. Samanage Recent Developments Table 49. Front Basic Information List Table 50. Front Description and Business Overview Table 51. Front Help Desk Systems Products, Services and Solutions Table 52. Revenue (US$ Million) in Help Desk Systems Business of Front (2016-2021) Table 53. Front Recent Developments Table 54. AzureDesk Basic Information List Table 55. AzureDesk Description and Business Overview Table 56. AzureDesk Help Desk Systems Products, Services and Solutions Table 57. Revenue (US$ Million) in Help Desk Systems Business of AzureDesk (2016-2021) Table 58. AzureDesk Recent Developments Table 59. ManageEngine ServiceDesk Basic Information List Table 60. ManageEngine ServiceDesk Description and Business Overview Table 61. ManageEngine ServiceDesk Help Desk Systems Products, Services and Solutions Table 62. Revenue (US$ Million) in Help Desk Systems Business of ManageEngine ServiceDesk (2016-2021) Table 63. ManageEngine ServiceDesk Recent Developments Table 64. Techinline FixMe.IT Basic Information List Table 65. Techinline FixMe.IT Description and Business Overview Table 66. Techinline FixMe.IT Help Desk Systems Products, Services and Solutions Table 67. Revenue (US$ Million) in Help Desk Systems Business of Techinline FixMe.IT (2016-2021) Table 68. Techinline FixMe.IT Recent Developments Table 69. Nectar Desk Basic Information List Table 70. Nectar Desk Description and Business Overview Table 71. Nectar Desk Help Desk Systems Products, Services and Solutions Table 72. Revenue (US$ Million) in Help Desk Systems Business of Nectar Desk (2016-2021) Table 73. Nectar Desk Recent Developments Table 74. TeamSupport Basic Information List Table 75. TeamSupport Description and Business Overview Table 76. TeamSupport Help Desk Systems Products, Services and Solutions Table 77. Revenue (US$ Million) in Help Desk Systems Business of TeamSupport (2016-2021) Table 78. TeamSupport Recent Developments Table 79. Vision Helpdesk Basic Information List Table 80. Vision Helpdesk Description and Business Overview Table 81. Vision Helpdesk Help Desk Systems Products, Services and Solutions Table 82. Revenue (US$ Million) in Help Desk Systems Business of Vision Helpdesk (2016-2021) Table 83. Vision Helpdesk Recent Developments Table 84. JIRA Service Desk Basic Information List Table 85. JIRA Service Desk Description and Business Overview Table 86. JIRA Service Desk Help Desk Systems Products, Services and Solutions Table 87. Revenue (US$ Million) in Help Desk Systems Business of JIRA Service Desk (2016-2021) Table 88. JIRA Service Desk Recent Developments Table 89. xSellco Basic Information List Table 90. xSellco Description and Business Overview Table 91. xSellco Help Desk Systems Products, Services and Solutions Table 92. Revenue (US$ Million) in Help Desk Systems Business of xSellco (2016-2021) Table 93. xSellco Recent Developments Table 94. LiveChat Basic Information List Table 95. LiveChat Description and Business Overview Table 96. LiveChat Help Desk Systems Products, Services and Solutions Table 97. Revenue (US$ Million) in Help Desk Systems Business of LiveChat (2016-2021) Table 98. LiveChat Recent Developments Table 99. MSP Anywhere Basic Information List Table 100. MSP Anywhere Description and Business Overview Table 101. MSP Anywhere Help Desk Systems Products, Services and Solutions Table 102. Revenue (US$ Million) in Help Desk Systems Business of MSP Anywhere (2016-2021) Table 103. MSP Anywhere Recent Developments Table 104. Dixa Basic Information List Table 105. Dixa Description and Business Overview Table 106. Dixa Help Desk Systems Products, Services and Solutions Table 107. Revenue (US$ Million) in Help Desk Systems Business of Dixa (2016-2021) Table 108. Dixa Recent Developments Table 109. NABD Basic Information List Table 110. NABD Description and Business Overview Table 111. NABD Help Desk Systems Products, Services and Solutions Table 112. Revenue (US$ Million) in Help Desk Systems Business of NABD (2016-2021) Table 113. NABD Recent Developments Table 114. DiamanteDesk Basic Information List Table 115. DiamanteDesk Description and Business Overview Table 116. DiamanteDesk Help Desk Systems Products, Services and Solutions Table 117. Revenue (US$ Million) in Help Desk Systems Business of DiamanteDesk (2016-2021) Table 118. DiamanteDesk Recent Developments Table 119. ZupportDesk Basic Information List Table 120. ZupportDesk Description and Business Overview Table 121. ZupportDesk Help Desk Systems Products, Services and Solutions Table 122. Revenue (US$ Million) in Help Desk Systems Business of ZupportDesk (2016-2021) Table 123. ZupportDesk Recent Developments Table 124. North America Help Desk Systems Market Size by Country (2016-2021) & (US$ Million) Table 125. North America Help Desk Systems Market Size by Country (2022-2027) & (US$ Million) Table 126. Europe Help Desk Systems Market Size by Country (2016-2021) & (US$ Million) Table 127. Europe Help Desk Systems Market Size by Country (2022-2027) & (US$ Million) Table 128. Asia-Pacific Help Desk Systems Market Size by Region (2016-2021) & (US$ Million) Table 129. Asia-Pacific Help Desk Systems Market Size by Region (2022-2027) & (US$ Million) Table 130. Asia-Pacific Help Desk Systems Market Share by Region (2016-2021) Table 131. Asia-Pacific Help Desk Systems Market Share by Region (2022-2027) Table 132. Latin America Help Desk Systems Market Size by Country (2016-2021) & (US$ Million) Table 133. Latin America Help Desk Systems Market Size by Country (2022-2027) & (US$ Million) Table 134. Middle East & Africa Help Desk Systems Market Size by Players (2016-2021) & (US$ Million) Table 135. Middle East & Africa Help Desk Systems Market Size by Country (2022-2027) & (US$ Million) Table 136. Help Desk Systems Market Trends Table 137. Help Desk Systems Market Drivers Table 138. Help Desk Systems Market Challenges Table 139. Help Desk Systems Market Restraints Table 140. Research Programs/Design for This Report Table 141. Key Data Information from Secondary Sources Table 142. Key Data Information from Primary Sources List of Figures Figure 1. Global Help Desk Systems Market Size Year-over-Year 2016-2027 & (US$ Million) Figure 2. Global Help Desk Systems Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 3. Global Help Desk Systems Market Share by Regions: 2021 VS 2027 Figure 4. Global Help Desk Systems Forecasted Market Size Share by Region (2022-2027) Figure 5. North America Help Desk Systems Market Size (US$ Million) Growth Rate (2016-2027) Figure 6. Europe Help Desk Systems Market Size (US$ Million) and Growth Rate (2016-2027) Figure 7. Asia-Pacific Help Desk Systems Market Size (US$ Million) and Growth Rate (2016-2027) Figure 8. Latin America Help Desk Systems Market Size (US$ Million) and Growth Rate (2016-2027) Figure 9. Middle East & Africa Help Desk Systems Market Size (US$ Million) and Growth Rate (2016-2027) Figure 10. Global Help Desk Systems Market Size Share by Type in 2021 & 2027 Figure 11. Cloud based Market Size (US$ Million) YoY Growth (2016-2027) Figure 12. On Premise Market Size (US$ Million) YoY Growth (2016-2027) Figure 13. Global Help Desk Systems Market Size Share by Application in 2021 & 2027 Figure 14. SMBs Market Size (US$ Million) YoY Growth (2016-2027) Figure 15. Large Enterprises Market Size (US$ Million) YoY Growth (2016-2027) Figure 16. Help Desk Systems Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2016 VS 2020 Figure 17. Global Top 5 and Top 10 Players Help Desk Systems Market Share in 2020 Figure 18. North America Help Desk Systems Market Share by Country (2016-2027) Figure 19. United States Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 20. Canada Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 21. Germany Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 22. France Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 23. U.K. Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 24. Italy Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 25. Russia Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 26. Nordic Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 27. Rest of Europe Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 28. Asia-Pacific Help Desk Systems Market Share by Region (2016-2027) Figure 29. China Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 30. Japan Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 31. South Korea Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 32. Southeast Asia Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 33. India Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 34. Australia Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 35. Rest of Asia-Pacific Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 36. Latin America Help Desk Systems Market Share by Country (2016-2027) Figure 37. Mexico Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 38. Brazil Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 39. Rest of Latin America Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 40. Middle East & Africa Help Desk Systems Market Share by Country (2016-2027) Figure 41. Turkey Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 42. Saudi Arabia Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 43. UAE Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 44. Rest of Middle East & Africa Help Desk Systems Market Size (2016-2027) & (US$ Million) Figure 45. Bottom-up and Top-down Approaches for This Report Figure 46. Data Triangulation

Freshdesk Zendesk Freshservice LiveAgent Samanage Front AzureDesk ManageEngine ServiceDesk Techinline FixMe.IT Nectar Desk TeamSupport Vision Helpdesk JIRA Service Desk xSellco LiveChat MSP Anywhere Dixa NABD DiamanteDesk ZupportDesk