1 Scope of the Report 1.1 Market Introduction 1.2 Years Considered 1.3 Research Objectives 1.4 Market Research Methodology 1.5 Research Process and Data Source 1.6 Economic Indicators 1.7 Currency Considered 2 Executive Summary 2.1 World Market Overview 2.1.1 Global CRM Customer Engagement Center (CEC) Platform Market Size 2016-2026 2.1.2 CRM Customer Engagement Center (CEC) Platform Market Size CAGR by Region 2020 VS 2021 VS 2026 2.2 CRM Customer Engagement Center (CEC) Platform Segment by Type 2.2.1 Cloud Based 2.2.2 Cloud Based 2.3 CRM Customer Engagement Center (CEC) Platform Market Size by Type 2.3.1 Global CRM Customer Engagement Center (CEC) Platform Market Size CAGR by Type 2.3.2 Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2016-2021) 2.4 CRM Customer Engagement Center (CEC) Platform Segment by Application 2.4.1 SMEs 2.4.2 Large Enterprises 2.5 CRM Customer Engagement Center (CEC) Platform Market Size by Application 2.5.1 Global CRM Customer Engagement Center (CEC) Platform Market Size CAGR by Application 2.5.2 Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2016-2021) 3 CRM Customer Engagement Center (CEC) Platform Market Size by Players 3.1 CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Players 3.1.1 Global CRM Customer Engagement Center (CEC) Platform Revenue by Players (2019-2021E) 3.1.2 Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Players (2019-2021E) 3.2 Global CRM Customer Engagement Center (CEC) Platform Key Players Head office and Products Offered 3.3 Market Concentration Rate Analysis 3.3.1 Competition Landscape Analysis 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2019-2021E) 3.4 New Products and Potential Entrants 3.5 Mergers & Acquisitions, Expansion 4 CRM Customer Engagement Center (CEC) Platform by Regions 4.1 CRM Customer Engagement Center (CEC) Platform Market Size by Regions (2016-2021) 4.2 Americas CRM Customer Engagement Center (CEC) Platform Market Size Growth (2016-2021) 4.3 APAC CRM Customer Engagement Center (CEC) Platform Market Size Growth (2016-2021) 4.4 Europe CRM Customer Engagement Center (CEC) Platform Market Size Growth (2016-2021) 4.5 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size Growth (2016-2021) 5 Americas 5.1 Americas CRM Customer Engagement Center (CEC) Platform Market Size by Country (2016-2021) 5.2 Americas CRM Customer Engagement Center (CEC) Platform Market Size by Type (2016-2021) 5.3 Americas CRM Customer Engagement Center (CEC) Platform Market Size by Application (2016-2021) 5.4 United States 5.5 Canada 5.6 Mexico 5.7 Brazil 6 APAC 6.1 APAC CRM Customer Engagement Center (CEC) Platform Market Size by Region (2016-2021) 6.2 APAC CRM Customer Engagement Center (CEC) Platform Market Size by Type (2016-2021) 6.3 APAC CRM Customer Engagement Center (CEC) Platform Market Size by Application (2016-2021) 6.4 China 6.5 Japan 6.6 Korea 6.7 Southeast Asia 6.8 India 6.9 Australia 7 Europe 7.1 Europe CRM Customer Engagement Center (CEC) Platform by Country (2016-2021) 7.2 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Type (2016-2021) 7.3 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Application (2016-2021) 7.4 Germany 7.5 France 7.6 UK 7.7 Italy 7.8 Russia 8 Middle East & Africa 8.1 Middle East & Africa CRM Customer Engagement Center (CEC) Platform by Region (2016-2021) 8.2 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Type (2016-2021) 8.3 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Application (2016-2021) 8.4 Egypt 8.5 South Africa 8.6 Israel 8.7 Turkey 8.8 GCC Countries 9 Market Drivers, Challenges and Trends 9.1 Market Drivers and Impact 9.1.1 Growing Demand from Key Regions 9.1.2 Growing Demand from Key Applications and Potential Industries 9.2 Market Challenges and Impact 9.3 Market Trends 10 Global CRM Customer Engagement Center (CEC) Platform Market Forecast 10.1 Global CRM Customer Engagement Center (CEC) Platform Forecast by Regions (2021-2026) 10.1.1 Global CRM Customer Engagement Center (CEC) Platform Forecast by Regions (2021-2026) 10.1.2 Americas CRM Customer Engagement Center (CEC) Platform Forecast 10.1.3 APAC CRM Customer Engagement Center (CEC) Platform Forecast 10.1.4 Europe CRM Customer Engagement Center (CEC) Platform Forecast 10.1.5 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Forecast 10.2 Americas CRM Customer Engagement Center (CEC) Platform Forecast by Countries (2021-2026) 10.2.1 United States CRM Customer Engagement Center (CEC) Platform Market Forecast 10.2.2 Canada CRM Customer Engagement Center (CEC) Platform Market Forecast 10.2.3 Mexico CRM Customer Engagement Center (CEC) Platform Market Forecast 10.2.4 Brazil CRM Customer Engagement Center (CEC) Platform Market Forecast 10.3 APAC CRM Customer Engagement Center (CEC) Platform Forecast by Region (2021-2026) 10.3.1 China CRM Customer Engagement Center (CEC) Platform Market Forecast 10.3.2 Japan CRM Customer Engagement Center (CEC) Platform Market Forecast 10.3.3 Korea CRM Customer Engagement Center (CEC) Platform Market Forecast 10.3.4 Southeast Asia CRM Customer Engagement Center (CEC) Platform Market Forecast 10.3.5 India CRM Customer Engagement Center (CEC) Platform Market Forecast 10.3.6 Australia CRM Customer Engagement Center (CEC) Platform Market Forecast 10.4 Europe CRM Customer Engagement Center (CEC) Platform Forecast by Country (2021-2026) 10.4.1 Germany CRM Customer Engagement Center (CEC) Platform Market Forecast 10.4.2 France CRM Customer Engagement Center (CEC) Platform Market Forecast 10.4.3 UK CRM Customer Engagement Center (CEC) Platform Market Forecast 10.4.4 Italy CRM Customer Engagement Center (CEC) Platform Market Forecast 10.4.5 Russia CRM Customer Engagement Center (CEC) Platform Market Forecast 10.5 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Forecast by Region (2021-2026) 10.5.1 Egypt CRM Customer Engagement Center (CEC) Platform Market Forecast 10.5.2 South Africa CRM Customer Engagement Center (CEC) Platform Market Forecast 10.5.3 Israel CRM Customer Engagement Center (CEC) Platform Market Forecast 10.5.4 Turkey CRM Customer Engagement Center (CEC) Platform Market Forecast 10.5.5 GCC Countries CRM Customer Engagement Center (CEC) Platform Market Forecast 10.6 Global CRM Customer Engagement Center (CEC) Platform Forecast by Type (2021-2026) 10.7 Global CRM Customer Engagement Center (CEC) Platform Forecast by Application (2021-2026) 11 Key Players Analysis 11.1 Zoho 11.1.1 Zoho Company Information 11.1.2 Zoho CRM Customer Engagement Center (CEC) Platform Product Offered 11.1.3 Zoho CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.1.4 Zoho Main Business Overview 11.1.5 Zoho Latest Developments 11.2 Zendesk 11.2.1 Zendesk Company Information 11.2.2 Zendesk CRM Customer Engagement Center (CEC) Platform Product Offered 11.2.3 Zendesk CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.2.4 Zendesk Main Business Overview 11.2.5 Zendesk Latest Developments 11.3 Freshworks 11.3.1 Freshworks Company Information 11.3.2 Freshworks CRM Customer Engagement Center (CEC) Platform Product Offered 11.3.3 Freshworks CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.3.4 Freshworks Main Business Overview 11.3.5 Freshworks Latest Developments 11.4 Salesforce 11.4.1 Salesforce Company Information 11.4.2 Salesforce CRM Customer Engagement Center (CEC) Platform Product Offered 11.4.3 Salesforce CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.4.4 Salesforce Main Business Overview 11.4.5 Salesforce Latest Developments 11.5 SugarCRM 11.5.1 SugarCRM Company Information 11.5.2 SugarCRM CRM Customer Engagement Center (CEC) Platform Product Offered 11.5.3 SugarCRM CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.5.4 SugarCRM Main Business Overview 11.5.5 SugarCRM Latest Developments 11.6 Oracle 11.6.1 Oracle Company Information 11.6.2 Oracle CRM Customer Engagement Center (CEC) Platform Product Offered 11.6.3 Oracle CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.6.4 Oracle Main Business Overview 11.6.5 Oracle Latest Developments 11.7 ServiceNow 11.7.1 ServiceNow Company Information 11.7.2 ServiceNow CRM Customer Engagement Center (CEC) Platform Product Offered 11.7.3 ServiceNow CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.7.4 ServiceNow Main Business Overview 11.7.5 ServiceNow Latest Developments 11.8 Microsoft 11.8.1 Microsoft Company Information 11.8.2 Microsoft CRM Customer Engagement Center (CEC) Platform Product Offered 11.8.3 Microsoft CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.8.4 Microsoft Main Business Overview 11.8.5 Microsoft Latest Developments 11.9 SAP 11.9.1 SAP Company Information 11.9.2 SAP CRM Customer Engagement Center (CEC) Platform Product Offered 11.9.3 SAP CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.9.4 SAP Main Business Overview 11.9.5 SAP Latest Developments 11.10 Vtiger 11.10.1 Vtiger Company Information 11.10.2 Vtiger CRM Customer Engagement Center (CEC) Platform Product Offered 11.10.3 Vtiger CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.10.4 Vtiger Main Business Overview 11.10.5 Vtiger Latest Developments 11. eGain 11.11.1 eGain Company Information 11.11.2 eGain CRM Customer Engagement Center (CEC) Platform Product Offered 11.11.3 eGain CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.11.4 eGain Main Business Overview 11.11.5 eGain Latest Developments 11.12 Pega 11.12.1 Pega Company Information 11.12.2 Pega CRM Customer Engagement Center (CEC) Platform Product Offered 11.12.3 Pega CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.12.4 Pega Main Business Overview 11.12.5 Pega Latest Developments 11.13 Verint Systems 11.13.1 Verint Systems Company Information 11.13.2 Verint Systems CRM Customer Engagement Center (CEC) Platform Product Offered 11.13.3 Verint Systems CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.13.4 Verint Systems Main Business Overview 11.13.5 Verint Systems Latest Developments 11.14 Astute 11.14.1 Astute Company Information 11.14.2 Astute CRM Customer Engagement Center (CEC) Platform Product Offered 11.14.3 Astute CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.14.4 Astute Main Business Overview 11.14.5 Astute Latest Developments 11.15 Creatio 11.15.1 Creatio Company Information 11.15.2 Creatio CRM Customer Engagement Center (CEC) Platform Product Offered 11.15.3 Creatio CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.15.4 Creatio Main Business Overview 11.15.5 Creatio Latest Developments 11.16 CRMNEXT 11.16.1 CRMNEXT Company Information 11.16.2 CRMNEXT CRM Customer Engagement Center (CEC) Platform Product Offered 11.16.3 CRMNEXT CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.16.4 CRMNEXT Main Business Overview 11.16.5 CRMNEXT Latest Developments 11.17 IFS 11.17.1 IFS Company Information 11.17.2 IFS CRM Customer Engagement Center (CEC) Platform Product Offered 11.17.3 IFS CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.17.4 IFS Main Business Overview 11.17.5 IFS Latest Developments 11.18 Glia 11.18.1 Glia Company Information 11.18.2 Glia CRM Customer Engagement Center (CEC) Platform Product Offered 11.18.3 Glia CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.18.4 Glia Main Business Overview 11.18.5 Glia Latest Developments 11.19 Ameyo 11.19.1 Ameyo Company Information 11.19.2 Ameyo CRM Customer Engagement Center (CEC) Platform Product Offered 11.19.3 Ameyo CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.19.4 Ameyo Main Business Overview 11.19.5 Ameyo Latest Developments 11.20 Talisma 11.20.1 Talisma Company Information 11.20.2 Talisma CRM Customer Engagement Center (CEC) Platform Product Offered 11.20.3 Talisma CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.20.4 Talisma Main Business Overview 11.20.5 Talisma Latest Developments 11.21 Kustomer 11.21.1 Kustomer Company Information 11.21.2 Kustomer CRM Customer Engagement Center (CEC) Platform Product Offered 11.21.3 Kustomer CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.21.4 Kustomer Main Business Overview 11.21.5 Kustomer Latest Developments 11.22 Eudata 11.22.1 Eudata Company Information 11.22.2 Eudata CRM Customer Engagement Center (CEC) Platform Product Offered 11.22.3 Eudata CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.22.4 Eudata Main Business Overview 11.22.5 Eudata Latest Developments 11.23 Appian 11.23.1 Appian Company Information 11.23.2 Appian CRM Customer Engagement Center (CEC) Platform Product Offered 11.23.3 Appian CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.23.4 Appian Main Business Overview 11.23.5 Appian Latest Developments 11.24 Coheris 11.24.1 Coheris Company Information 11.24.2 Coheris CRM Customer Engagement Center (CEC) Platform Product Offered 11.24.3 Coheris CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.24.4 Coheris Main Business Overview 11.24.5 Coheris Latest Developments 11.25 Gladly 11.25.1 Gladly Company Information 11.25.2 Gladly CRM Customer Engagement Center (CEC) Platform Product Offered 11.25.3 Gladly CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021) 11.25.4 Gladly Main Business Overview 11.25.5 Gladly Latest Developments 12 Research Findings and Conclusion

List of Tables Table 1. CRM Customer Engagement Center (CEC) Platform Market Size CAGR by Region (2020-2026) & ($ Millions) Table 2. Major Players of Cloud Based Table 3. Major Players of On-premises Table 4. CRM Customer Engagement Center (CEC) Platform Market Size CAGR by Type (2020-2026) & ($ Millions) Table 5. Global CRM Customer Engagement Center (CEC) Platform Market Size by Type (2016-2021) & ($ Millions) Table 6. Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2016-2021) Table 7. CRM Customer Engagement Center (CEC) Platform Market Size CAGR by Application (2016-2021) & ($ Millions) Table 8. Global CRM Customer Engagement Center (CEC) Platform Market Size by Application (2016-2021) & ($ Millions) Table 9. Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2016-2021) Table 10. Global CRM Customer Engagement Center (CEC) Platform Revenue by Players (2019-2021E) & ($ Millions) Table 11. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Players (2019-2021E) Table 12. CRM Customer Engagement Center (CEC) Platform Key Players Head office and Products Offered Table 13. CRM Customer Engagement Center (CEC) Platform Concentration Ratio (CR3, CR5 and CR10) & (2019-2021E) Table 14. New Products and Potential Entrants Table 15. Mergers & Acquisitions, Expansion Table 16. Global CRM Customer Engagement Center (CEC) Platform Market Size by Regions 2016-2021 & ($ Millions) Table 17. Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Regions 2016-2021 Table 18. Americas CRM Customer Engagement Center (CEC) Platform Market Size by Country (2016-2021) & ($ Millions) Table 19. Americas CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Country (2016-2021) Table 20. Americas CRM Customer Engagement Center (CEC) Platform Market Size by Type (2016-2021) & ($ Millions) Table 21. Americas CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2016-2021) Table 22. Americas CRM Customer Engagement Center (CEC) Platform Market Size by Application (2016-2021) & ($ Millions) Table 23. Americas CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2016-2021) Table 24. APAC CRM Customer Engagement Center (CEC) Platform Market Size by Region (2016-2021) & ($ Millions) Table 25. APAC CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Region (2016-2021) Table 26. APAC CRM Customer Engagement Center (CEC) Platform Market Size by Type (2016-2021) & ($ Millions) Table 27. APAC CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2016-2021) Table 28. APAC CRM Customer Engagement Center (CEC) Platform Market Size by Application (2016-2021) & ($ Millions) Table 29. APAC CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2016-2021) Table 30. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country (2016-2021) & ($ Millions) Table 31. Europe CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Country (2016-2021) Table 32. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Type (2016-2021) & ($ Millions) Table 33. Europe CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2016-2021) Table 34. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Application (2016-2021) & ($ Millions) Table 35. Europe CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2016-2021) Table 36. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Region (2016-2021) & ($ Millions) Table 37. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Region (2016-2021) Table 38. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Type (2016-2021) & ($ Millions) Table 39. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2016-2021) Table 40. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Application (2016-2021) & ($ Millions) Table 41. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2016-2021) Table 42. Key and Potential Regions of CRM Customer Engagement Center (CEC) Platform Table 43. Key Application and Potential Industries of CRM Customer Engagement Center (CEC) Platform Table 44. Key Challenges of CRM Customer Engagement Center (CEC) Platform Table 45. Key Trends of CRM Customer Engagement Center (CEC) Platform Table 46. Global CRM Customer Engagement Center (CEC) Platform Market Size Forecast by Regions (2021-2026) & ($ Millions) Table 47. Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share Forecast by Regions (2021-2026) Table 48. Global CRM Customer Engagement Center (CEC) Platform Market Size Forecast by Type (2021-2026) & ($ Millions) Table 49. Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share Forecast by Type (2021-2026) Table 50. Global CRM Customer Engagement Center (CEC) Platform Market Size Forecast by Application (2021-2026) & ($ Millions) Table 51. Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share Forecast by Application (2021-2026) Table 52. Zoho Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 53. Zoho CRM Customer Engagement Center (CEC) Platform Product Offered Table 54. Zoho CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 55. Zoho Main Business Table 56. Zoho Latest Developments Table 57. Zendesk Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 58. Zendesk CRM Customer Engagement Center (CEC) Platform Product Offered Table 59. Zendesk Main Business Table 60. Zendesk CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 61. Zendesk Latest Developments Table 62. Freshworks Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 63. Freshworks CRM Customer Engagement Center (CEC) Platform Product Offered Table 64. Freshworks Main Business Table 65. Freshworks CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 66. Freshworks Latest Developments Table 67. Salesforce Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 68. Salesforce CRM Customer Engagement Center (CEC) Platform Product Offered Table 69. Salesforce Main Business Table 70. Salesforce CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 71. Salesforce Latest Developments Table 72. SugarCRM Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 73. SugarCRM CRM Customer Engagement Center (CEC) Platform Product Offered Table 74. SugarCRM Main Business Table 75. SugarCRM CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 76. SugarCRM Latest Developments Table 77. Oracle Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 78. Oracle CRM Customer Engagement Center (CEC) Platform Product Offered Table 79. Oracle Main Business Table 80. Oracle CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 81. Oracle Latest Developments Table 82. ServiceNow Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 83. ServiceNow CRM Customer Engagement Center (CEC) Platform Product Offered Table 84. ServiceNow Main Business Table 85. ServiceNow CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 86. ServiceNow Latest Developments Table 87. Microsoft Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 88. Microsoft CRM Customer Engagement Center (CEC) Platform Product Offered Table 89. Microsoft Main Business Table 90. Microsoft CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 91. Microsoft Latest Developments Table 92. SAP Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 93. SAP CRM Customer Engagement Center (CEC) Platform Product Offered Table 94. SAP Main Business Table 95. SAP CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 96. SAP Latest Developments Table 97. Vtiger Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 98. Vtiger CRM Customer Engagement Center (CEC) Platform Product Offered Table 99. Vtiger Main Business Table 100. Vtiger CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 101. Vtiger Latest Developments Table 102. eGain Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 103. eGain CRM Customer Engagement Center (CEC) Platform Product Offered Table 104. eGain CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 105. eGain Main Business Table 106. eGain Latest Developments Table 107. Pega Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 108. Pega CRM Customer Engagement Center (CEC) Platform Product Offered Table 109. Pega Main Business Table 110. Pega CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 111. Pega Latest Developments Table 112. Verint Systems Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 113. Verint Systems CRM Customer Engagement Center (CEC) Platform Product Offered Table 114. Verint Systems Main Business Table 115. Verint Systems CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 116. Verint Systems Latest Developments Table 117. Astute Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 118. Astute CRM Customer Engagement Center (CEC) Platform Product Offered Table 119. Astute Main Business Table 120. Astute CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 121. Astute Latest Developments Table 122. Creatio Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 123. Creatio CRM Customer Engagement Center (CEC) Platform Product Offered Table 124. Creatio Main Business Table 125. Creatio CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 126. Creatio Latest Developments Table 127. CRMNEXT Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 128. CRMNEXT CRM Customer Engagement Center (CEC) Platform Product Offered Table 129. CRMNEXT Main Business Table 130. CRMNEXT CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 131. CRMNEXT Latest Developments Table 132. IFS Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 133. IFS CRM Customer Engagement Center (CEC) Platform Product Offered Table 134. IFS Main Business Table 135. IFS CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 136. IFS Latest Developments Table 137. Glia Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 138. Glia CRM Customer Engagement Center (CEC) Platform Product Offered Table 139. Glia Main Business Table 140. Glia CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 141. Glia Latest Developments Table 142. Ameyo Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 143. Ameyo CRM Customer Engagement Center (CEC) Platform Product Offered Table 144. Ameyo Main Business Table 145. Ameyo CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 146. Ameyo Latest Developments Table 147. Talisma Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 148. Talisma CRM Customer Engagement Center (CEC) Platform Product Offered Table 149. Talisma Main Business Table 150. Talisma CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 151. Talisma Latest Developments Table 152. Kustomer Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 153. Kustomer CRM Customer Engagement Center (CEC) Platform Product Offered Table 154. Kustomer CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 155. Kustomer Main Business Table 156. Kustomer Latest Developments Table 157. Eudata Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 158. Eudata CRM Customer Engagement Center (CEC) Platform Product Offered Table 159. Eudata Main Business Table 160. Eudata CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 161. Eudata Latest Developments Table 162. Appian Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 163. Appian CRM Customer Engagement Center (CEC) Platform Product Offered Table 164. Appian Main Business Table 165. Appian CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 166. Appian Latest Developments Table 167. Coheris Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 168. Coheris CRM Customer Engagement Center (CEC) Platform Product Offered Table 169. Coheris Main Business Table 170. Coheris CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 171. Coheris Latest Developments Table 172. Gladly Details, Company Type, CRM Customer Engagement Center (CEC) Platform Area Served and Its Competitors Table 173. Gladly CRM Customer Engagement Center (CEC) Platform Product Offered Table 174. Gladly Main Business Table 175. Gladly CRM Customer Engagement Center (CEC) Platform Revenue ($ million), Gross Margin and Market Share (2019-2021E) Table 176. Gladly Latest Developments List of Figures Figure 1. CRM Customer Engagement Center (CEC) Platform Report Years Considered Figure 2. Research Objectives Figure 3. Research Methodology Figure 4. Research Process and Data Source Figure 5. Global CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate 2016-2026 ($ Millions) Figure 6. Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type in 2020 Figure 7. CRM Customer Engagement Center (CEC) Platform in SMEs Figure 8. Global CRM Customer Engagement Center (CEC) Platform Market: SMEs (2016-2021) & ($ Millions) Figure 9. CRM Customer Engagement Center (CEC) Platform in Large Enterprises Figure 10. Global CRM Customer Engagement Center (CEC) Platform Market: Large Enterprises (2016-2021) & ($ Millions) Figure 11. Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application in 2020 Figure 12. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Player in 2020 Figure 13. Global CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Regions (2016-2021) Figure 14. Americas CRM Customer Engagement Center (CEC) Platform Market Size 2016-2021 ($ Millions) Figure 15. APAC CRM Customer Engagement Center (CEC) Platform Market Size 2016-2021 ($ Millions) Figure 16. Europe CRM Customer Engagement Center (CEC) Platform Market Size 2016-2021 ($ Millions) Figure 17. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size 2016-2021 ($ Millions) Figure 18. Americas CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Country in 2020 Figure 19. Americas CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type in 2020 Figure 20. Americas CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application in 2020 Figure 21. United States CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 22. Canada CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 23. Mexico CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 24. APAC CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Regions in 2020 Figure 25. APAC CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type in 2020 Figure 26. APAC CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application in 2020 Figure 27. China CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 28. Japan CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 29. Korea CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 30. Southeast Asia CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 31. India CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 32. Australia CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 33. Europe CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Country in 2020 Figure 34. Europe CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type in 2020 Figure 35. Europe CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application in 2020 Figure 36. Germany CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 37. France CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 38. UK CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 39. Italy CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 40. Russia CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 41. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Region in 2020 Figure 42. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type in 2020 Figure 43. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application in 2020 Figure 44. Egypt CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 45. South Africa CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 46. Israel CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 47. Turkey CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 48. GCC Country CRM Customer Engagement Center (CEC) Platform Market Size Growth 2016-2021 ($ Millions) Figure 49. Americas CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 50. APAC CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 51. Europe CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 52. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 53. United States CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 54. Canada CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 55. Mexico CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 56. Brazil CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 57. China CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 58. Japan CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 59. Korea CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 60. Southeast Asia CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 61. India CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 62. Australia CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 63. Germany CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 64. France CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 65. UK CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 66. Italy CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 67. Russia CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 68. Spain CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 69. Egypt CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 70. South Africa CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 71. Israel CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 72. Turkey CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions) Figure 73. GCC Country CRM Customer Engagement Center (CEC) Platform Market Size 2021-2026 ($ Millions)