1 Market Overview of Customer Service Software 1.1 Customer Service Software Market Overview 1.1.1 Customer Service Software Product Scope 1.1.2 Customer Service Software Market Status and Outlook 1.2 Global Customer Service Software Market Size Overview by Region 2016 VS 2021VS 2027 1.3 Global Customer Service Software Market Size by Region (2016-2027) 1.4 Global Customer Service Software Historic Market Size by Region (2016-2021) 1.5 Global Customer Service Software Market Size Forecast by Region (2022-2027) 1.6 Key Regions, Customer Service Software Market Size (2016-2027) 1.6.1 North America Customer Service Software Market Size (2016-2027) 1.6.2 Europe Customer Service Software Market Size (2016-2027) 1.6.3 Asia-Pacific Customer Service Software Market Size (2016-2027) 1.6.4 Latin America Customer Service Software Market Size (2016-2027) 1.6.5 Middle East & Africa Customer Service Software Market Size (2016-2027) 2 Customer Service Software Market Overview by Type 2.1 Global Customer Service Software Market Size by Type: 2016 VS 2021 VS 2027 2.2 Global Customer Service Software Historic Market Size by Type (2016-2021) 2.3 Global Customer Service Software Forecasted Market Size by Type (2022-2027) 2.4 Cloud Based 2.5 On-Premise 3 Customer Service Software Market Overview by Application 3.1 Global Customer Service Software Market Size by Application: 2016 VS 2021 VS 2027 3.2 Global Customer Service Software Historic Market Size by Application (2016-2021) 3.3 Global Customer Service Software Forecasted Market Size by Application (2022-2027) 3.4 Large Enterprise 3.5 SMEs 4 Customer Service Software Competition Analysis by Players 4.1 Global Customer Service Software Market Size by Players (2016-2021) 4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer Service Software as of 2020) 4.3 Date of Key Players Enter into Customer Service Software Market 4.4 Global Top Players Customer Service Software Headquarters and Area Served 4.5 Key Players Customer Service Software Product Solution and Service 4.6 Competitive Status 4.6.1 Customer Service Software Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 Freshdesk 5.1.1 Freshdesk Profile 5.1.2 Freshdesk Main Business 5.1.3 Freshdesk Customer Service Software Products, Services and Solutions 5.1.4 Freshdesk Customer Service Software Revenue (US$ Million) & (2016-2021) 5.1.5 Freshdesk Recent Developments 5.2 Salesforce 5.2.1 Salesforce Profile 5.2.2 Salesforce Main Business 5.2.3 Salesforce Customer Service Software Products, Services and Solutions 5.2.4 Salesforce Customer Service Software Revenue (US$ Million) & (2016-2021) 5.2.5 Salesforce Recent Developments 5.3 Oracle 5.5.1 Oracle Profile 5.3.2 Oracle Main Business 5.3.3 Oracle Customer Service Software Products, Services and Solutions 5.3.4 Oracle Customer Service Software Revenue (US$ Million) & (2016-2021) 5.3.5 Netsuite Recent Developments 5.4 Netsuite 5.4.1 Netsuite Profile 5.4.2 Netsuite Main Business 5.4.3 Netsuite Customer Service Software Products, Services and Solutions 5.4.4 Netsuite Customer Service Software Revenue (US$ Million) & (2016-2021) 5.4.5 Netsuite Recent Developments 5.5 SAP 5.5.1 SAP Profile 5.5.2 SAP Main Business 5.5.3 SAP Customer Service Software Products, Services and Solutions 5.5.4 SAP Customer Service Software Revenue (US$ Million) & (2016-2021) 5.5.5 SAP Recent Developments 5.6 Microsoft 5.6.1 Microsoft Profile 5.6.2 Microsoft Main Business 5.6.3 Microsoft Customer Service Software Products, Services and Solutions 5.6.4 Microsoft Customer Service Software Revenue (US$ Million) & (2016-2021) 5.6.5 Microsoft Recent Developments 5.7 Spiraldesk 5.7.1 Spiraldesk Profile 5.7.2 Spiraldesk Main Business 5.7.3 Spiraldesk Customer Service Software Products, Services and Solutions 5.7.4 Spiraldesk Customer Service Software Revenue (US$ Million) & (2016-2021) 5.7.5 Spiraldesk Recent Developments 5.8 Yekaliva 5.8.1 Yekaliva Profile 5.8.2 Yekaliva Main Business 5.8.3 Yekaliva Customer Service Software Products, Services and Solutions 5.8.4 Yekaliva Customer Service Software Revenue (US$ Million) & (2016-2021) 5.8.5 Yekaliva Recent Developments 5.9 Zendesk 5.9.1 Zendesk Profile 5.9.2 Zendesk Main Business 5.9.3 Zendesk Customer Service Software Products, Services and Solutions 5.9.4 Zendesk Customer Service Software Revenue (US$ Million) & (2016-2021) 5.9.5 Zendesk Recent Developments 5.10 RingCentral 5.10.1 RingCentral Profile 5.10.2 RingCentral Main Business 5.10.3 RingCentral Customer Service Software Products, Services and Solutions 5.10.4 RingCentral Customer Service Software Revenue (US$ Million) & (2016-2021) 5.10.5 RingCentral Recent Developments 5.11 LiveAgent 5.11.1 LiveAgent Profile 5.11.2 LiveAgent Main Business 5.11.3 LiveAgent Customer Service Software Products, Services and Solutions 5.11.4 LiveAgent Customer Service Software Revenue (US$ Million) & (2016-2021) 5.11.5 LiveAgent Recent Developments 5.12 HelpCrunch 5.12.1 HelpCrunch Profile 5.12.2 HelpCrunch Main Business 5.12.3 HelpCrunch Customer Service Software Products, Services and Solutions 5.12.4 HelpCrunch Customer Service Software Revenue (US$ Million) & (2016-2021) 5.12.5 HelpCrunch Recent Developments 5.13 ServiceGuru 5.13.1 ServiceGuru Profile 5.13.2 ServiceGuru Main Business 5.13.3 ServiceGuru Customer Service Software Products, Services and Solutions 5.13.4 ServiceGuru Customer Service Software Revenue (US$ Million) & (2016-2021) 5.13.5 ServiceGuru Recent Developments 5.14 HubSpot 5.14.1 HubSpot Profile 5.14.2 HubSpot Main Business 5.14.3 HubSpot Customer Service Software Products, Services and Solutions 5.14.4 HubSpot Customer Service Software Revenue (US$ Million) & (2016-2021) 5.14.5 HubSpot Recent Developments 5.15 Dimelo (RingCentral) 5.15.1 Dimelo (RingCentral) Profile 5.15.2 Dimelo (RingCentral) Main Business 5.15.3 Dimelo (RingCentral) Customer Service Software Products, Services and Solutions 5.15.4 Dimelo (RingCentral) Customer Service Software Revenue (US$ Million) & (2016-2021) 5.15.5 Dimelo (RingCentral) Recent Developments 5.16 DataKnowl 5.16.1 DataKnowl Profile 5.16.2 DataKnowl Main Business 5.16.3 DataKnowl Customer Service Software Products, Services and Solutions 5.16.4 DataKnowl Customer Service Software Revenue (US$ Million) & (2016-2021) 5.16.5 DataKnowl Recent Developments 5.17 Eudata 5.17.1 Eudata Profile 5.17.2 Eudata Main Business 5.17.3 Eudata Customer Service Software Products, Services and Solutions 5.17.4 Eudata Customer Service Software Revenue (US$ Million) & (2016-2021) 5.17.5 Eudata Recent Developments 5.18 Gladly 5.18.1 Gladly Profile 5.18.2 Gladly Main Business 5.18.3 Gladly Customer Service Software Products, Services and Solutions 5.18.4 Gladly Customer Service Software Revenue (US$ Million) & (2016-2021) 5.18.5 Gladly Recent Developments 5.19 NGDesk 5.19.1 NGDesk Profile 5.19.2 NGDesk Main Business 5.19.3 NGDesk Customer Service Software Products, Services and Solutions 5.19.4 NGDesk Customer Service Software Revenue (US$ Million) & (2016-2021) 5.19.5 NGDesk Recent Developments 5.20 Kayako 5.20.1 Kayako Profile 5.20.2 Kayako Main Business 5.20.3 Kayako Customer Service Software Products, Services and Solutions 5.20.4 Kayako Customer Service Software Revenue (US$ Million) & (2016-2021) 5.20.5 Kayako Recent Developments 6 North America 6.1 North America Customer Service Software Market Size by Country (2016-2027) 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Customer Service Software Market Size by Country (2016-2027) 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Customer Service Software Market Size by Region (2016-2027) 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Customer Service Software Market Size by Country (2016-2027) 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Customer Service Software Market Size by Country (2016-2027) 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Customer Service Software Market Dynamics 11.1 Customer Service Software Industry Trends 11.2 Customer Service Software Market Drivers 11.3 Customer Service Software Market Challenges 11.4 Customer Service Software Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Customer Service Software Market Size (US$ Million) Comparison by Region 2016 VS 2021 VS 2027 Table 2. Global Customer Service Software Market Size by Region (2016-2021) & (US$ Million) Table 3. Global Customer Service Software Market Size Share by Region (2016-2021) Table 4. Global Customer Service Software Forecasted Market Size by Region (2022-2027) & (US$ Million) Table 5. Global Customer Service Software Forecasted Market Size Share by Region (2022-2027) Table 6. Global Customer Service Software Market Size (US$ Million) by Type: 2016 VS 2021 VS 2027 Table 7. Global Customer Service Software Market Size by Type (2016-2021) & (US$ Million) Table 8. Global Customer Service Software Revenue Market Share by Type (2016-2021) Table 9. Global Customer Service Software Forecasted Market Size by Type (2022-2027) & (US$ Million) Table 10. Global Customer Service Software Revenue Market Share by Type (2022-2027) Table 11. Global Customer Service Software Market Size (US$ Million) by Application: 2016 VS 2021 VS 2027 Table 12. Global Customer Service Software Market Size by Application (2016-2021) & (US$ Million) Table 13. Global Customer Service Software Revenue Market Share by Application (2016-2021) Table 14. Global Customer Service Software Forecasted Market Size by Application (2022-2027) & (US$ Million) Table 15. Global Customer Service Software Revenue Market Share by Application (2022-2027) Table 16. Global Customer Service Software Revenue (US$ Million) by Players (2016-2021) Table 17. Global Customer Service Software Revenue Market Share by Players (2016-2021) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer Service Software as of 2020) Table 19. Date of Key Manufacturers Enter into Customer Service Software Market Table 20. Global Customer Service Software Top Players Headquarters and Area Served Table 21. Customer Service Software Product Solution and Service Table 22. Global Customer Service Software Players Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Freshdesk Basic Information List Table 25. Freshdesk Description and Business Overview Table 26. Freshdesk Customer Service Software Products, Services and Solutions Table 27. Revenue (US$ Million) in Customer Service Software Business of Freshdesk (2016-2021) Table 28. Freshdesk Recent Developments Table 29. Salesforce Basic Information List Table 30. Salesforce Description and Business Overview Table 31. Salesforce Customer Service Software Products, Services and Solutions Table 32. Revenue (US$ Million) in Customer Service Software Business of Salesforce (2016-2021) Table 33. Salesforce Recent Developments Table 34. Oracle Basic Information List Table 35. Oracle Description and Business Overview Table 36. Oracle Customer Service Software Products, Services and Solutions Table 37. Revenue (US$ Million) in Customer Service Software Business of Oracle (2016-2021) Table 38. Oracle Recent Developments Table 39. Netsuite Basic Information List Table 40. Netsuite Description and Business Overview Table 41. Netsuite Customer Service Software Products, Services and Solutions Table 42. Revenue (US$ Million) in Customer Service Software Business of Netsuite (2016-2021) Table 43. Netsuite Recent Developments Table 44. SAP Basic Information List Table 45. SAP Description and Business Overview Table 46. SAP Customer Service Software Products, Services and Solutions Table 47. Revenue (US$ Million) in Customer Service Software Business of SAP (2016-2021) Table 48. SAP Recent Developments Table 49. Microsoft Basic Information List Table 50. Microsoft Description and Business Overview Table 51. Microsoft Customer Service Software Products, Services and Solutions Table 52. Revenue (US$ Million) in Customer Service Software Business of Microsoft (2016-2021) Table 53. Microsoft Recent Developments Table 54. Spiraldesk Basic Information List Table 55. Spiraldesk Description and Business Overview Table 56. Spiraldesk Customer Service Software Products, Services and Solutions Table 57. Revenue (US$ Million) in Customer Service Software Business of Spiraldesk (2016-2021) Table 58. Spiraldesk Recent Developments Table 59. Yekaliva Basic Information List Table 60. Yekaliva Description and Business Overview Table 61. Yekaliva Customer Service Software Products, Services and Solutions Table 62. Revenue (US$ Million) in Customer Service Software Business of Yekaliva (2016-2021) Table 63. Yekaliva Recent Developments Table 64. Zendesk Basic Information List Table 65. Zendesk Description and Business Overview Table 66. Zendesk Customer Service Software Products, Services and Solutions Table 67. Revenue (US$ Million) in Customer Service Software Business of Zendesk (2016-2021) Table 68. Zendesk Recent Developments Table 69. RingCentral Basic Information List Table 70. RingCentral Description and Business Overview Table 71. RingCentral Customer Service Software Products, Services and Solutions Table 72. Revenue (US$ Million) in Customer Service Software Business of RingCentral (2016-2021) Table 73. RingCentral Recent Developments Table 74. LiveAgent Basic Information List Table 75. LiveAgent Description and Business Overview Table 76. LiveAgent Customer Service Software Products, Services and Solutions Table 77. Revenue (US$ Million) in Customer Service Software Business of LiveAgent (2016-2021) Table 78. LiveAgent Recent Developments Table 79. HelpCrunch Basic Information List Table 80. HelpCrunch Description and Business Overview Table 81. HelpCrunch Customer Service Software Products, Services and Solutions Table 82. Revenue (US$ Million) in Customer Service Software Business of HelpCrunch (2016-2021) Table 83. HelpCrunch Recent Developments Table 84. ServiceGuru Basic Information List Table 85. ServiceGuru Description and Business Overview Table 86. ServiceGuru Customer Service Software Products, Services and Solutions Table 87. Revenue (US$ Million) in Customer Service Software Business of ServiceGuru (2016-2021) Table 88. ServiceGuru Recent Developments Table 89. HubSpot Basic Information List Table 90. HubSpot Description and Business Overview Table 91. HubSpot Customer Service Software Products, Services and Solutions Table 92. Revenue (US$ Million) in Customer Service Software Business of HubSpot (2016-2021) Table 93. HubSpot Recent Developments Table 94. Dimelo (RingCentral) Basic Information List Table 95. Dimelo (RingCentral) Description and Business Overview Table 96. Dimelo (RingCentral) Customer Service Software Products, Services and Solutions Table 97. Revenue (US$ Million) in Customer Service Software Business of Dimelo (RingCentral) (2016-2021) Table 98. Dimelo (RingCentral) Recent Developments Table 99. DataKnowl Basic Information List Table 100. DataKnowl Description and Business Overview Table 101. DataKnowl Customer Service Software Products, Services and Solutions Table 102. Revenue (US$ Million) in Customer Service Software Business of DataKnowl (2016-2021) Table 103. DataKnowl Recent Developments Table 104. Eudata Basic Information List Table 105. Eudata Description and Business Overview Table 106. Eudata Customer Service Software Products, Services and Solutions Table 107. Revenue (US$ Million) in Customer Service Software Business of Eudata (2016-2021) Table 108. Eudata Recent Developments Table 109. Gladly Basic Information List Table 110. Gladly Description and Business Overview Table 111. Gladly Customer Service Software Products, Services and Solutions Table 112. Revenue (US$ Million) in Customer Service Software Business of Gladly (2016-2021) Table 113. Gladly Recent Developments Table 114. NGDesk Basic Information List Table 115. NGDesk Description and Business Overview Table 116. NGDesk Customer Service Software Products, Services and Solutions Table 117. Revenue (US$ Million) in Customer Service Software Business of NGDesk (2016-2021) Table 118. NGDesk Recent Developments Table 119. Kayako Basic Information List Table 120. Kayako Description and Business Overview Table 121. Kayako Customer Service Software Products, Services and Solutions Table 122. Revenue (US$ Million) in Customer Service Software Business of Kayako (2016-2021) Table 123. Kayako Recent Developments Table 124. North America Customer Service Software Market Size by Country (2016-2021) & (US$ Million) Table 125. North America Customer Service Software Market Size by Country (2022-2027) & (US$ Million) Table 126. Europe Customer Service Software Market Size by Country (2016-2021) & (US$ Million) Table 127. Europe Customer Service Software Market Size by Country (2022-2027) & (US$ Million) Table 128. Asia-Pacific Customer Service Software Market Size by Region (2016-2021) & (US$ Million) Table 129. Asia-Pacific Customer Service Software Market Size by Region (2022-2027) & (US$ Million) Table 130. Asia-Pacific Customer Service Software Market Share by Region (2016-2021) Table 131. Asia-Pacific Customer Service Software Market Share by Region (2022-2027) Table 132. Latin America Customer Service Software Market Size by Country (2016-2021) & (US$ Million) Table 133. Latin America Customer Service Software Market Size by Country (2022-2027) & (US$ Million) Table 134. Middle East & Africa Customer Service Software Market Size by Players (2016-2021) & (US$ Million) Table 135. Middle East & Africa Customer Service Software Market Size by Country (2022-2027) & (US$ Million) Table 136. Customer Service Software Market Trends Table 137. Customer Service Software Market Drivers Table 138. Customer Service Software Market Challenges Table 139. Customer Service Software Market Restraints Table 140. Research Programs/Design for This Report Table 141. Key Data Information from Secondary Sources Table 142. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Service Software Market Size Year-over-Year 2016-2027 & (US$ Million) Figure 2. Global Customer Service Software Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 3. Global Customer Service Software Market Share by Regions: 2021 VS 2027 Figure 4. Global Customer Service Software Forecasted Market Size Share by Region (2022-2027) Figure 5. North America Customer Service Software Market Size (US$ Million) Growth Rate (2016-2027) Figure 6. Europe Customer Service Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 7. Asia-Pacific Customer Service Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 8. Latin America Customer Service Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 9. Middle East & Africa Customer Service Software Market Size (US$ Million) and Growth Rate (2016-2027) Figure 10. Global Customer Service Software Market Size Share by Type in 2021 & 2027 Figure 11. Cloud Based Market Size (US$ Million) YoY Growth (2016-2027) Figure 12. On-Premise Market Size (US$ Million) YoY Growth (2016-2027) Figure 13. Global Customer Service Software Market Size Share by Application in 2021 & 2027 Figure 14. Large Enterprise Market Size (US$ Million) YoY Growth (2016-2027) Figure 15. SMEs Market Size (US$ Million) YoY Growth (2016-2027) Figure 16. Customer Service Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2016 VS 2020 Figure 17. Global Top 5 and Top 10 Players Customer Service Software Market Share in 2020 Figure 18. North America Customer Service Software Market Share by Country (2016-2027) Figure 19. United States Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 20. Canada Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 21. Germany Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 22. France Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 23. U.K. Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 24. Italy Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 25. Russia Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 26. Nordic Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 27. Rest of Europe Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 28. Asia-Pacific Customer Service Software Market Share by Region (2016-2027) Figure 29. China Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 30. Japan Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 31. South Korea Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 32. Southeast Asia Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 33. India Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 34. Australia Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 35. Rest of Asia-Pacific Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 36. Latin America Customer Service Software Market Share by Country (2016-2027) Figure 37. Mexico Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 38. Brazil Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 39. Rest of Latin America Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 40. Middle East & Africa Customer Service Software Market Share by Country (2016-2027) Figure 41. Turkey Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 42. Saudi Arabia Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 43. UAE Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 44. Rest of Middle East & Africa Customer Service Software Market Size (2016-2027) & (US$ Million) Figure 45. Bottom-up and Top-down Approaches for This Report Figure 46. Data Triangulation

Freshdesk Salesforce Oracle Netsuite SAP Microsoft Spiraldesk Yekaliva Zendesk RingCentral LiveAgent HelpCrunch ServiceGuru HubSpot Dimelo (RingCentral) DataKnowl Eudata Gladly NGDesk Kayako