Table of Contents Chapter 1 Contact Center Solutions Market Overview 1.1 Contact Center Solutions Definition 1.2 Global Contact Center Solutions Market Size Status and Outlook (2015-2030) 1.3 Global Contact Center Solutions Market Size Comparison by Region (2015-2030) 1.4 Global Contact Center Solutions Market Size Comparison by Type (2015-2030) 1.5 Global Contact Center Solutions Market Size Comparison by Application (2015-2030) 1.6 Global Contact Center Solutions Market Size Comparison by Sales Channel (2015-2030) 1.7 Contact Center Solutions Market Dynamics (COVID-19 Impacts) 1.7.1 Market Drivers/Opportunities 1.7.2 Market Challenges/Risks 1.7.3 Market News (Mergers/Acquisitions/Expansion) 1.7.4 COVID-19 Impacts on Current Market 1.7.5 Post-Strategies of COVID-19 Outbreak Chapter 2 Contact Center Solutions Market Segment Analysis by Player 2.1 Global Contact Center Solutions Sales and Market Share by Player (2018-2020) 2.2 Global Contact Center Solutions Revenue and Market Share by Player (2018-2020) 2.3 Global Contact Center Solutions Average Price by Player (2018-2020) 2.4 Players Competition Situation & Trends 2.5 Conclusion of Segment by Player Chapter 3 Contact Center Solutions Market Segment Analysis by Type 3.1 Global Contact Center Solutions Market by Type 3.1.1 Outbound Services 3.1.2 Inbound Services 3.2 Global Contact Center Solutions Sales and Market Share by Type (2015-2020) 3.3 Global Contact Center Solutions Revenue and Market Share by Type (2015-2020) 3.4 Global Contact Center Solutions Average Price by Type (2015-2020) 3.5 Leading Players of Contact Center Solutions by Type in 2020 3.6 Conclusion of Segment by Type Chapter 4 Contact Center Solutions Market Segment Analysis by Application 4.1 Global Contact Center Solutions Market by Application 4.1.1 Telecom & IT 4.1.2 BFSI 4.1.3 Healthcare & Life Sciences 4.1.4 Government & Public 4.1.5 Retail & Consumer Goods 4.2 Global Contact Center Solutions Revenue and Market Share by Application (2015-2020) 4.3 Leading Consumers of Contact Center Solutions by Application in 2020 4.4 Conclusion of Segment by Application Chapter 5 Contact Center Solutions Market Segment Analysis by Sales Channel 5.1 Global Contact Center Solutions Market by Sales Channel 5.1.1 Direct Channel 5.1.2 Distribution Channel 5.2 Global Contact Center Solutions Revenue and Market Share by Sales Channel (2015-2020) 5.3 Leading Distributors/Dealers of Contact Center Solutions by Sales Channel in 2020 5.4 Conclusion of Segment by Sales Channel Chapter 6 Contact Center Solutions Market Segment Analysis by Region 6.1 Global Contact Center Solutions Market Size and CAGR by Region (2015-2030) 6.2 Global Contact Center Solutions Sales and Market Share by Region (2015-2020) 6.3 Global Contact Center Solutions Revenue and Market Share by Region (2015-2020) 6.4 North America 6.4.1 North America Market by Country 6.4.2 North America Contact Center Solutions Market Share by Type 6.4.3 North America Contact Center Solutions Market Share by Application 6.4.4 United States 6.4.5 Canada 6.4.6 Mexico 6.5 Europe 6.5.1 Europe Market by Country 6.5.2 Europe Contact Center Solutions Market Share by Type 6.5.3 Europe Contact Center Solutions Market Share by Application 6.5.4 Germany 6.5.5 UK 6.5.6 France 6.5.7 Italy 6.5.8 Russia 6.5.9 Spain 6.6 Asia-Pacific 6.6.1 Asia-Pacific Market by Country 6.6.2 Asia-Pacific Contact Center Solutions Market Share by Type 6.6.3 Asia-Pacific Contact Center Solutions Market Share by Application 6.6.4 China 6.6.5 Japan 6.6.6 Korea 6.6.7 India 6.6.8 Southeast Asia 6.6.9 Australia 6.7 South America 6.7.1 South America Market by Country 6.7.2 South America Contact Center Solutions Market Share by Type 6.7.3 South America Contact Center Solutions Market Share by Application 6.7.4 Brazil 6.7.5 Argentina 6.7.6 Colombia 6.8 Middle East & Africa 6.8.1 Middle East & Africa Market by Country 6.8.2 Middle East & Africa Contact Center Solutions Market Share by Type 6.8.3 Middle East & Africa Contact Center Solutions Market Share by Application 6.8.4 UAE 6.8.5 Saudi Arabia 6.8.6 South Africa 6.9 Conclusion of Segment by Region Chapter 7 Profile of Leading Contact Center Solutions Players 7.1 Teleperformance 7.1.1 Company Snapshot 7.1.2 Product/Service Offered 7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share) 7.1.4 COVID-19 Impact on Teleperformance 7.2 Alorica 7.3 Convergys 7.4 Atento S.A 7.5 Sykes Enterprises 7.6 Arvato 7.7 Serco Group 7.8 Acticall (Sitel) 7.9 Transcom 7.10 TeleTech 7.11 Concentrix (SYNNEX) 7.12 HKT Teleservices 7.13 Comdata Group 7.14 West Corporation 7.15 Bertelsmann 7.16 Hinduja Global Solutions 7.17 StarTek 7.18 TTEC Holdings 7.19 Xerox Corporation Chapter 8 Upstream and Downstream Analysis of Contact Center Solutions 8.1 Industrial Chain of Contact Center Solutions 8.2 Upstream of Contact Center Solutions 8.2.1 Raw Materials 8.2.2 Labor Cost 8.2.3 Manufacturing Expenses 8.2.4 Manufacturing Cost Structure 8.2.5 Manufacturing Process 8.3 Downstream of Contact Center Solutions 8.3.1 Leading Distributors/Dealers of Contact Center Solutions 8.3.2 Leading Consumers of Contact Center Solutions Chapter 9 Development Trend of Contact Center Solutions (2021-2030) 9.1 Global Contact Center Solutions Market Size (Sales and Revenue) Forecast (2021-2030) 9.2 Global Contact Center Solutions Market Size and CAGR Forecast by Region (2021-2030) 9.3 Global Contact Center Solutions Market Size and CAGR Forecast by Type (2021-2030) 9.4 Global Contact Center Solutions Market Size and CAGR Forecast by Application (2021-2030) 9.5 Global Contact Center Solutions Market Size and CAGR Forecast by Sales Channel (2021-2030) Chapter 10 Appendix 10.1 Research Methodology 10.2 Data Sources 10.3 Disclaimer 10.4 Analysts Certification

List of Tables and Figures Figure Contact Center Solutions Example Figure Global Contact Center Solutions Revenue (Million $) Status and Outlook (2015-2030) Figure Global Contact Center Solutions Revenue (Million $) Comparison by Region (2015-2030) Figure Global Contact Center Solutions Revenue (Million $) Comparison by Type (2015-2030) Figure Global Contact Center Solutions Revenue (Million $) Comparison by Application (2015-2030) Figure Global Contact Center Solutions Revenue (Million $) Comparison by Sales Channel (2015-2030) Table Global Contact Center Solutions Sales by Player (2018-2020) Table Global Contact Center Solutions Sales Market Share by Player (2018-2020) Figure Global Contact Center Solutions Sales Market Share by Player in 2020 Table Global Contact Center Solutions Revenue (Million $) by Player (2018-2020) Table Global Contact Center Solutions Revenue Market Share by Player (2018-2020) Figure Global Contact Center Solutions Revenue Market Share by Player in 2020 Table Global Contact Center Solutions Average Price by Player (2018-2020) Figure Global Contact Center Solutions Average Price by Player in 2020 Figure Global Contact Center Solutions Players Competition Situation – Top 5 Players’ Revenue Market Share in 2018 Figure Global Contact Center Solutions Players Competition Trends – Top 5 Players’ Revenue Market Share in 2020 Figure Example of Outbound Services Figure Global Outbound Services Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Inbound Services Figure Global Inbound Services Revenue (Million $) and Growth Rate (2015-2020) Table Global Contact Center Solutions Sales by Type (2015-2020) Table Global Contact Center Solutions Sales Market Share by Type (2015-2020) Figure Global Contact Center Solutions Sales Market Share by Type in 2020 Table Global Contact Center Solutions Revenue (Million $) by Type (2015-2020) Table Global Contact Center Solutions Revenue Market Share by Type (2015-2020) Figure Global Contact Center Solutions Revenue Market Share by Type in 2020 Table Global Contact Center Solutions Average Price by Type (2015-2020) Figure Global Contact Center Solutions Average Price by Type in 2020 Table Leading Players of Contact Center Solutions by Type in 2020 Figure Example of Telecom & IT Figure Global Contact Center Solutions for Telecom & IT Revenue (Million $) and Growth Rate (2015-2020) Figure Example of BFSI Figure Global Contact Center Solutions for BFSI Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Healthcare & Life Sciences Figure Global Contact Center Solutions for Healthcare & Life Sciences Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Government & Public Figure Global Contact Center Solutions for Government & Public Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Retail & Consumer Goods Figure Global Contact Center Solutions for Retail & Consumer Goods Revenue (Million $) and Growth Rate (2015-2020) Table Global Contact Center Solutions Sales by Application (2015-2020) Table Global Contact Center Solutions Sales Market Share by Application (2015-2020) Figure Global Contact Center Solutions Sales Market Share by Application in 2020 Table Leading Consumers of Contact Center Solutions by Application in 2020 Figure Example of Direct Channel Figure Global Contact Center Solutions for Direct Channel Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Distribution Channel Figure Global Contact Center Solutions for Distribution Channel Revenue (Million $) and Growth Rate (2015-2020) Table Global Contact Center Solutions Revenue by Sales Channel (2015-2020) Table Global Contact Center Solutions Revenue Market Share by Sales Channel (2015-2020) Figure Global Contact Center Solutions Revenue Market Share by Sales Channel in 2020 Table Leading Distributors/Dealers of Contact Center Solutions by Sales Channel in 2020 Table Global Contact Center Solutions Market Size and CAGR by Region (2015-2030) Table Global Contact Center Solutions Sales by Region (2015-2020) Table Global Contact Center Solutions Sales Market Share by Region (2015-2020) Figure Global Contact Center Solutions Sales Market Share by Region in 2020 Table Global Contact Center Solutions Revenue (Million $) by Region (2015-2020) Table Global Contact Center Solutions Revenue Market Share by Region (2015-2020) Figure Global Contact Center Solutions Revenue Market Share by Region in 2020 Table North America Contact Center Solutions Sales by Country (2015-2020) Figure North America Contact Center Solutions Sales Market Share by Country (2015-2020) Table North America Contact Center Solutions Revenue by Country (2015-2020) Figure North America Contact Center Solutions Revenue Market Share by Country (2015-2020) Figure North America Contact Center Solutions Market Share by Type in 2020 Figure North America Contact Center Solutions Market Share by Application in 2020 Figure United States Contact Center Solutions Sales and Growth Rate (2015-2020) Figure United States Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Canada Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Canada Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Mexico Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Mexico Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Table Europe Contact Center Solutions Sales by Country (2015-2020) Figure Europe Contact Center Solutions Sales Market Share by Country (2015-2020) Table Europe Contact Center Solutions Revenue by Country (2015-2020) Figure Europe Contact Center Solutions Revenue Market Share by Country (2015-2020) Figure Europe Contact Center Solutions Market Share by Type in 2020 Figure Europe Contact Center Solutions Market Share by Application in 2020 Figure Germany Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Germany Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure UK Contact Center Solutions Sales and Growth Rate (2015-2020) Figure UK Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure France Contact Center Solutions Sales and Growth Rate (2015-2020) Figure France Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Italy Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Italy Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Russia Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Russia Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Spain Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Spain Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Table Asia-Pacific Contact Center Solutions Sales by Country (2015-2020) Figure Asia-Pacific Contact Center Solutions Sales Market Share by Country (2015-2020) Table Asia-Pacific Contact Center Solutions Revenue by Country (2015-2020) Figure Asia-Pacific Contact Center Solutions Revenue Market Share by Country (2015-2020) Figure Asia-Pacific Contact Center Solutions Market Share by Type in 2020 Figure Asia-Pacific Contact Center Solutions Market Share by Application in 2020 Figure China Contact Center Solutions Sales and Growth Rate (2015-2020) Figure China Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Japan Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Japan Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Korea Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Korea Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure India Contact Center Solutions Sales and Growth Rate (2015-2020) Figure India Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Southeast Asia Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Southeast Asia Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Australia Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Australia Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Table South America Contact Center Solutions Sales by Country (2015-2020) Figure South America Contact Center Solutions Sales Market Share by Country (2015-2020) Table South America Contact Center Solutions Revenue by Country (2015-2020) Figure South America Contact Center Solutions Revenue Market Share by Country (2015-2020) Figure South America Contact Center Solutions Market Share by Type in 2020 Figure South America Contact Center Solutions Market Share by Application in 2020 Figure Brazil Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Brazil Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Argentina Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Argentina Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Colombia Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Colombia Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Table Middle East & Africa Contact Center Solutions Sales by Country (2015-2020) Figure Middle East & Africa Contact Center Solutions Sales Market Share by Country (2015-2020) Table Middle East & Africa Contact Center Solutions Revenue by Country (2015-2020) Figure Middle East & Africa Contact Center Solutions Revenue Market Share by Country (2015-2020) Figure Middle East & Africa Contact Center Solutions Market Share by Type in 2020 Figure Middle East & Africa Contact Center Solutions Market Share by Application in 2020 Figure UAE Contact Center Solutions Sales and Growth Rate (2015-2020) Figure UAE Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure Saudi Arabia Contact Center Solutions Sales and Growth Rate (2015-2020) Figure Saudi Arabia Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Figure South Africa Contact Center Solutions Sales and Growth Rate (2015-2020) Figure South Africa Contact Center Solutions Revenue (Million $) and Growth Rate (2015-2020) Table Company Snapshot of Teleperformance Table Contact Center Solutions Introduction of Teleperformance Table Contact Center Solutions Sales, Price, Revenue, Gross Margin and Market Share of Teleperformance (2018-2020) Table Industrial Chain of Contact Center Solutions Table Manufacturing Cost Structure of Contact Center Solutions Table General Manufacturing Process of Contact Center Solutions Table Leading Distributors/Dealers of Contact Center Solutions Table Leading Consumers of Contact Center Solutions Figure Global Contact Center Solutions Sales and Growth Rate Forecast (2021-2030) Figure Global Contact Center Solutions Revenue and Growth Rate Forecast (2021-2030) Table Global Contact Center Solutions Market Size and CAGR Forecast by Region (2021-2030) Table Global Contact Center Solutions Market Size and CAGR Forecast by Type (2021-2030) Table Global Contact Center Solutions Market Size and CAGR Forecast by Application (2021-2030) Table Global Contact Center Solutions Market Size and CAGR Forecast by Sales Channel (2021-2030)