1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global ITSM Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Service Portfolio Management 1.2.3 Configuration and Change Management 1.2.4 Service Desk Software 1.2.5 Operations and Performance Management 1.2.6 Dashboard, Reporting and Analytics 1.3 Market by Application 1.3.1 Global ITSM Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Banking, Financial Services, and Insurance (BFSI) 1.3.3 Telecommunication and IT 1.3.4 Healthcare and Life Sciences 1.3.5 Retail and Consumer Packaged Goods (CPG) 1.3.6 Government and Public Sector 1.3.7 Energy and Utilities 1.3.8 Travel and Hospitality 1.3.9 Manufacturing 1.3.10 Education 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global ITSM Market Perspective (2016-2027) 2.2 ITSM Growth Trends by Regions 2.2.1 ITSM Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 ITSM Historic Market Share by Regions (2016-2021) 2.2.3 ITSM Forecasted Market Size by Regions (2022-2027) 2.3 ITSM Industry Dynamic 2.3.1 ITSM Market Trends 2.3.2 ITSM Market Drivers 2.3.3 ITSM Market Challenges 2.3.4 ITSM Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top ITSM Players by Revenue 3.1.1 Global Top ITSM Players by Revenue (2016-2021) 3.1.2 Global ITSM Revenue Market Share by Players (2016-2021) 3.2 Global ITSM Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by ITSM Revenue 3.4 Global ITSM Market Concentration Ratio 3.4.1 Global ITSM Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by ITSM Revenue in 2020 3.5 ITSM Key Players Head office and Area Served 3.6 Key Players ITSM Product Solution and Service 3.7 Date of Enter into ITSM Market 3.8 Mergers & Acquisitions, Expansion Plans 4 ITSM Breakdown Data by Type 4.1 Global ITSM Historic Market Size by Type (2016-2021) 4.2 Global ITSM Forecasted Market Size by Type (2022-2027) 5 ITSM Breakdown Data by Application 5.1 Global ITSM Historic Market Size by Application (2016-2021) 5.2 Global ITSM Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America ITSM Market Size (2016-2027) 6.2 North America ITSM Market Size by Type 6.2.1 North America ITSM Market Size by Type (2016-2021) 6.2.2 North America ITSM Market Size by Type (2022-2027) 6.2.3 North America ITSM Market Size by Type (2016-2027) 6.3 North America ITSM Market Size by Application 6.3.1 North America ITSM Market Size by Application (2016-2021) 6.3.2 North America ITSM Market Size by Application (2022-2027) 6.3.3 North America ITSM Market Size by Application (2016-2027) 6.4 North America ITSM Market Size by Country 6.4.1 North America ITSM Market Size by Country (2016-2021) 6.4.2 North America ITSM Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe ITSM Market Size (2016-2027) 7.2 Europe ITSM Market Size by Type 7.2.1 Europe ITSM Market Size by Type (2016-2021) 7.2.2 Europe ITSM Market Size by Type (2022-2027) 7.2.3 Europe ITSM Market Size by Type (2016-2027) 7.3 Europe ITSM Market Size by Application 7.3.1 Europe ITSM Market Size by Application (2016-2021) 7.3.2 Europe ITSM Market Size by Application (2022-2027) 7.3.3 Europe ITSM Market Size by Application (2016-2027) 7.4 Europe ITSM Market Size by Country 7.4.1 Europe ITSM Market Size by Country (2016-2021) 7.4.2 Europe ITSM Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific ITSM Market Size (2016-2027) 8.2 Asia-Pacific ITSM Market Size by Type 8.2.1 Asia-Pacific ITSM Market Size by Type (2016-2021) 8.2.2 Asia-Pacific ITSM Market Size by Type (2022-2027) 8.2.3 Asia-Pacific ITSM Market Size by Type (2016-2027) 8.3 Asia-Pacific ITSM Market Size by Application 8.3.1 Asia-Pacific ITSM Market Size by Application (2016-2021) 8.3.2 Asia-Pacific ITSM Market Size by Application (2022-2027) 8.3.3 Asia-Pacific ITSM Market Size by Application (2016-2027) 8.4 Asia-Pacific ITSM Market Size by Region 8.4.1 Asia-Pacific ITSM Market Size by Region (2016-2021) 8.4.2 Asia-Pacific ITSM Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America ITSM Market Size (2016-2027) 9.2 Latin America ITSM Market Size by Type 9.2.1 Latin America ITSM Market Size by Type (2016-2021) 9.2.2 Latin America ITSM Market Size by Type (2022-2027) 9.2.3 Latin America ITSM Market Size by Type (2016-2027) 9.3 Latin America ITSM Market Size by Application 9.3.1 Latin America ITSM Market Size by Application (2016-2021) 9.3.2 Latin America ITSM Market Size by Application (2022-2027) 9.3.3 Latin America ITSM Market Size by Application (2016-2027) 9.4 Latin America ITSM Market Size by Country 9.4.1 Latin America ITSM Market Size by Country (2016-2021) 9.4.2 Latin America ITSM Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa ITSM Market Size (2016-2027) 10.2 Middle East & Africa ITSM Market Size by Type 10.2.1 Middle East & Africa ITSM Market Size by Type (2016-2021) 10.2.2 Middle East & Africa ITSM Market Size by Type (2022-2027) 10.2.3 Middle East & Africa ITSM Market Size by Type (2016-2027) 10.3 Middle East & Africa ITSM Market Size by Application 10.3.1 Middle East & Africa ITSM Market Size by Application (2016-2021) 10.3.2 Middle East & Africa ITSM Market Size by Application (2022-2027) 10.3.3 Middle East & Africa ITSM Market Size by Application (2016-2027) 10.4 Middle East & Africa ITSM Market Size by Country 10.4.1 Middle East & Africa ITSM Market Size by Country (2016-2021) 10.4.2 Middle East & Africa ITSM Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 BMC Software 11.1.1 BMC Software Company Details 11.1.2 BMC Software Business Overview 11.1.3 BMC Software ITSM Introduction 11.1.4 BMC Software Revenue in ITSM Business (2016-2021) 11.1.5 BMC Software Recent Development 11.2 Broadcom 11.2.1 Broadcom Company Details 11.2.2 Broadcom Business Overview 11.2.3 Broadcom ITSM Introduction 11.2.4 Broadcom Revenue in ITSM Business (2016-2021) 11.2.5 Broadcom Recent Development 11.3 Servicenow 11.3.1 Servicenow Company Details 11.3.2 Servicenow Business Overview 11.3.3 Servicenow ITSM Introduction 11.3.4 Servicenow Revenue in ITSM Business (2016-2021) 11.3.5 Servicenow Recent Development 11.4 Cherwell Software 11.4.1 Cherwell Software Company Details 11.4.2 Cherwell Software Business Overview 11.4.3 Cherwell Software ITSM Introduction 11.4.4 Cherwell Software Revenue in ITSM Business (2016-2021) 11.4.5 Cherwell Software Recent Development 11.5 HPE 11.5.1 HPE Company Details 11.5.2 HPE Business Overview 11.5.3 HPE ITSM Introduction 11.5.4 HPE Revenue in ITSM Business (2016-2021) 11.5.5 HPE Recent Development 11.6 Citrix Systems 11.6.1 Citrix Systems Company Details 11.6.2 Citrix Systems Business Overview 11.6.3 Citrix Systems ITSM Introduction 11.6.4 Citrix Systems Revenue in ITSM Business (2016-2021) 11.6.5 Citrix Systems Recent Development 11.7 Axios Systems 11.7.1 Axios Systems Company Details 11.7.2 Axios Systems Business Overview 11.7.3 Axios Systems ITSM Introduction 11.7.4 Axios Systems Revenue in ITSM Business (2016-2021) 11.7.5 Axios Systems Recent Development 11.8 IBM 11.8.1 IBM Company Details 11.8.2 IBM Business Overview 11.8.3 IBM ITSM Introduction 11.8.4 IBM Revenue in ITSM Business (2016-2021) 11.8.5 IBM Recent Development 11.9 Heat Software 11.9.1 Heat Software Company Details 11.9.2 Heat Software Business Overview 11.9.3 Heat Software ITSM Introduction 11.9.4 Heat Software Revenue in ITSM Business (2016-2021) 11.9.5 Heat Software Recent Development 11.10 Hornbill 11.10.1 Hornbill Company Details 11.10.2 Hornbill Business Overview 11.10.3 Hornbill ITSM Introduction 11.10.4 Hornbill Revenue in ITSM Business (2016-2021) 11.10.5 Hornbill Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global ITSM Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Service Portfolio Management Table 3. Key Players of Configuration and Change Management Table 4. Key Players of Service Desk Software Table 5. Key Players of Operations and Performance Management Table 6. Key Players of Dashboard, Reporting and Analytics Table 7. Global ITSM Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 8. Global ITSM Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 9. Global ITSM Market Size by Regions (2016-2021) & (US$ Million) Table 10. Global ITSM Market Share by Regions (2016-2021) Table 11. Global ITSM Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 12. Global ITSM Market Share by Regions (2022-2027) Table 13. ITSM Market Trends Table 14. ITSM Market Drivers Table 15. ITSM Market Challenges Table 16. ITSM Market Restraints Table 17. Global ITSM Revenue by Players (2016-2021) & (US$ Million) Table 18. Global ITSM Market Share by Players (2016-2021) Table 19. Global Top ITSM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in ITSM as of 2020) Table 20. Ranking of Global Top ITSM Companies by Revenue (US$ Million) in 2020 Table 21. Global 5 Largest Players Market Share by ITSM Revenue (CR5 and HHI) & (2016-2021) Table 22. Key Players Headquarters and Area Served Table 23. Key Players ITSM Product Solution and Service Table 24. Date of Enter into ITSM Market Table 25. Mergers & Acquisitions, Expansion Plans Table 26. Global ITSM Market Size by Type (2016-2021) (US$ Million) Table 27. Global ITSM Revenue Market Share by Type (2016-2021) Table 28. Global ITSM Forecasted Market Size by Type (2022-2027) (US$ Million) Table 29. Global ITSM Revenue Market Share by Type (2022-2027) & (US$ Million) Table 30. Global ITSM Market Size Share by Application (2016-2021) & (US$ Million) Table 31. Global ITSM Revenue Market Share by Application (2016-2021) Table 32. Global ITSM Forecasted Market Size by Application (2022-2027) (US$ Million) Table 33. Global ITSM Revenue Market Share by Application (2022-2027) & (US$ Million) Table 34. North America ITSM Market Size by Type (2016-2021) (US$ Million) Table 35. North America ITSM Market Size by Type (2022-2027) & (US$ Million) Table 36. North America ITSM Market Size by Application (2016-2021) (US$ Million) Table 37. North America ITSM Market Size by Application (2022-2027) & (US$ Million) Table 38. North America ITSM Market Size by Country (2016-2021) & (US$ Million) Table 39. North America ITSM Market Size by Country (2022-2027) & (US$ Million) Table 40. Europe ITSM Market Size by Type (2016-2021) (US$ Million) Table 41. Europe ITSM Market Size by Type (2022-2027) & (US$ Million) Table 42. Europe ITSM Market Size by Application (2016-2021) (US$ Million) Table 43. Europe ITSM Market Size by Application (2022-2027) & (US$ Million) Table 44. Europe ITSM Market Size by Country (2016-2021) & (US$ Million) Table 45. Europe ITSM Market Size by Country (2022-2027) & (US$ Million) Table 46. Asia-Pacific ITSM Market Size by Type (2016-2021) (US$ Million) Table 47. Asia-Pacific ITSM Market Size by Type (2022-2027) & (US$ Million) Table 48. Asia-Pacific ITSM Market Size by Application (2016-2021) (US$ Million) Table 49. Asia-Pacific ITSM Market Size by Application (2022-2027) & (US$ Million) Table 50. Asia-Pacific ITSM Market Size by Region (2016-2021) & (US$ Million) Table 51. Asia-Pacific ITSM Market Size by Region (2022-2027) & (US$ Million) Table 52. Latin America ITSM Market Size by Type (2016-2021) (US$ Million) Table 53. Latin America ITSM Market Size by Type (2022-2027) & (US$ Million) Table 54. Latin America ITSM Market Size by Application (2016-2021) (US$ Million) Table 55. Latin America ITSM Market Size by Application (2022-2027) & (US$ Million) Table 56. Latin America ITSM Market Size by Country (2016-2021) & (US$ Million) Table 57. Latin America ITSM Market Size by Country (2022-2027) & (US$ Million) Table 58. Middle East & Africa ITSM Market Size by Type (2016-2021) (US$ Million) Table 59. Middle East & Africa ITSM Market Size by Type (2022-2027) & (US$ Million) Table 60. Middle East & Africa ITSM Market Size by Application (2016-2021) (US$ Million) Table 61. Middle East & Africa ITSM Market Size by Application (2022-2027) & (US$ Million) Table 62. Middle East & Africa ITSM Market Size by Country (2016-2021) & (US$ Million) Table 63. Middle East & Africa ITSM Market Size by Country (2022-2027) & (US$ Million) Table 64. BMC Software Company Details Table 65. BMC Software Business Overview Table 66. BMC Software ITSM Product Table 67. BMC Software Revenue in ITSM Business (2016-2021) & (US$ Million) Table 68. BMC Software Recent Development Table 69. Broadcom Company Details Table 70. Broadcom Business Overview Table 71. Broadcom ITSM Product Table 72. Broadcom Revenue in ITSM Business (2016-2021) & (US$ Million) Table 73. Broadcom Recent Development Table 74. Servicenow Company Details Table 75. Servicenow Business Overview Table 76. Servicenow ITSM Product Table 77. Servicenow Revenue in ITSM Business (2016-2021) & (US$ Million) Table 78. Servicenow Recent Development Table 79. Cherwell Software Company Details Table 80. Cherwell Software Business Overview Table 81. Cherwell Software ITSM Product Table 82. Cherwell Software Revenue in ITSM Business (2016-2021) & (US$ Million) Table 83. Cherwell Software Recent Development Table 84. HPE Company Details Table 85. HPE Business Overview Table 86. HPE ITSM Product Table 87. HPE Revenue in ITSM Business (2016-2021) & (US$ Million) Table 88. HPE Recent Development Table 89. Citrix Systems Company Details Table 90. Citrix Systems Business Overview Table 91. Citrix Systems ITSM Product Table 92. Citrix Systems Revenue in ITSM Business (2016-2021) & (US$ Million) Table 93. Citrix Systems Recent Development Table 94. Axios Systems Company Details Table 95. Axios Systems Business Overview Table 96. Axios Systems ITSM Product Table 97. Axios Systems Revenue in ITSM Business (2016-2021) & (US$ Million) Table 98. Axios Systems Recent Development Table 99. IBM Company Details Table 100. IBM Business Overview Table 101. IBM Revenue in ITSM Business (2016-2021) & (US$ Million) Table 102. IBM Recent Development Table 103. Heat Software Company Details Table 104. Heat Software Business Overview Table 105. Heat Software ITSM Product Table 106. Heat Software Revenue in ITSM Business (2016-2021) & (US$ Million) Table 107. Heat Software Recent Development Table 108. Hornbill Company Details Table 109. Hornbill Business Overview Table 110. Hornbill ITSM Product Table 111. Hornbill Revenue in ITSM Business (2016-2021) & (US$ Million) Table 112. Hornbill Recent Development Table 113. Research Programs/Design for This Report Table 114. Key Data Information from Secondary Sources Table 115. Key Data Information from Primary Sources List of Figures Figure 1. Global ITSM Market Share by Type: 2020 VS 2027 Figure 2. Service Portfolio Management Features Figure 3. Configuration and Change Management Features Figure 4. Service Desk Software Features Figure 5. Operations and Performance Management Features Figure 6. Dashboard, Reporting and Analytics Features Figure 7. Global ITSM Market Share by Application: 2020 VS 2027 Figure 8. Banking, Financial Services, and Insurance (BFSI) Case Studies Figure 9. Telecommunication and IT Case Studies Figure 10. Healthcare and Life Sciences Case Studies Figure 11. Retail and Consumer Packaged Goods (CPG) Case Studies Figure 12. Government and Public Sector Case Studies Figure 13. Energy and Utilities Case Studies Figure 14. Travel and Hospitality Case Studies Figure 15. Manufacturing Case Studies Figure 16. Education Case Studies Figure 17. ITSM Report Years Considered Figure 18. Global ITSM Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 19. Global ITSM Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 20. Global ITSM Market Share by Regions: 2020 VS 2027 Figure 21. Global ITSM Market Share by Regions (2022-2027) Figure 22. Global ITSM Market Share by Players in 2020 Figure 23. Global Top ITSM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in ITSM as of 2020 Figure 24. The Top 10 and 5 Players Market Share by ITSM Revenue in 2020 Figure 25. Global ITSM Revenue Market Share by Type (2016-2021) Figure 26. Global ITSM Revenue Market Share by Type (2022-2027) Figure 27. North America ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. North America ITSM Market Share by Type (2016-2027) Figure 29. North America ITSM Market Share by Application (2016-2027) Figure 30. North America ITSM Market Share by Country (2016-2027) Figure 31. United States ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Canada ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Europe ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Europe ITSM Market Share by Type (2016-2027) Figure 35. Europe ITSM Market Share by Application (2016-2027) Figure 36. Europe ITSM Market Share by Country (2016-2027) Figure 37. Germany ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. France ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. U.K. ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Italy ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. Russia ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Nordic ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Asia-Pacific ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Asia-Pacific ITSM Market Share by Type (2016-2027) Figure 45. Asia-Pacific ITSM Market Share by Application (2016-2027) Figure 46. Asia-Pacific ITSM Market Share by Region (2016-2027) Figure 47. China ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Japan ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. South Korea ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Southeast Asia ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 51. India ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 52. Australia ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 53. Latin America ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Latin America ITSM Market Share by Type (2016-2027) Figure 55. Latin America ITSM Market Share by Application (2016-2027) Figure 56. Latin America ITSM Market Share by Country (2016-2027) Figure 57. Mexico ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 58. Brazil ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 59. Middle East & Africa ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 60. Middle East & Africa ITSM Market Share by Type (2016-2027) Figure 61. Middle East & Africa ITSM Market Share by Application (2016-2027) Figure 62. Middle East & Africa ITSM Market Share by Country (2016-2027) Figure 63. Turkey ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 64. Saudi Arabia ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 65. UAE ITSM Market Size YoY Growth (2016-2027) & (US$ Million) Figure 66. BMC Software Revenue Growth Rate in ITSM Business (2016-2021) Figure 67. Broadcom Revenue Growth Rate in ITSM Business (2016-2021) Figure 68. Servicenow Revenue Growth Rate in ITSM Business (2016-2021) Figure 69. Cherwell Software Revenue Growth Rate in ITSM Business (2016-2021) Figure 70. HPE Revenue Growth Rate in ITSM Business (2016-2021) Figure 71. Citrix Systems Revenue Growth Rate in ITSM Business (2016-2021) Figure 72. Axios Systems Revenue Growth Rate in ITSM Business (2016-2021) Figure 73. IBM Revenue Growth Rate in ITSM Business (2016-2021) Figure 74. Heat Software Revenue Growth Rate in ITSM Business (2016-2021) Figure 75. Hornbill Revenue Growth Rate in ITSM Business (2016-2021) Figure 76. Bottom-up and Top-down Approaches for This Report Figure 77. Data Triangulation Figure 78. Key Executives Interviewed

BMC Software Broadcom Servicenow Cherwell Software HPE Citrix Systems Axios Systems IBM Heat Software Hornbill