Table of Contents Chapter 1 Social Media Customer Service Software Market Overview 1.1 Social Media Customer Service Software Definition 1.2 Global Social Media Customer Service Software Market Size Status and Outlook (2015-2030) 1.3 Global Social Media Customer Service Software Market Size Comparison by Region (2015-2030) 1.4 Global Social Media Customer Service Software Market Size Comparison by Type (2015-2030) 1.5 Global Social Media Customer Service Software Market Size Comparison by Application (2015-2030) 1.6 Global Social Media Customer Service Software Market Size Comparison by Sales Channel (2015-2030) 1.7 Social Media Customer Service Software Market Dynamics (COVID-19 Impacts) 1.7.1 Market Drivers/Opportunities 1.7.2 Market Challenges/Risks 1.7.3 Market News (Mergers/Acquisitions/Expansion) 1.7.4 COVID-19 Impacts on Current Market 1.7.5 Post-Strategies of COVID-19 Outbreak Chapter 2 Social Media Customer Service Software Market Segment Analysis by Player 2.1 Global Social Media Customer Service Software Sales and Market Share by Player (2018-2020) 2.2 Global Social Media Customer Service Software Revenue and Market Share by Player (2018-2020) 2.3 Global Social Media Customer Service Software Average Price by Player (2018-2020) 2.4 Players Competition Situation & Trends 2.5 Conclusion of Segment by Player Chapter 3 Social Media Customer Service Software Market Segment Analysis by Type 3.1 Global Social Media Customer Service Software Market by Type 3.1.1 On-premises 3.1.2 Cloud-based 3.2 Global Social Media Customer Service Software Sales and Market Share by Type (2015-2020) 3.3 Global Social Media Customer Service Software Revenue and Market Share by Type (2015-2020) 3.4 Global Social Media Customer Service Software Average Price by Type (2015-2020) 3.5 Leading Players of Social Media Customer Service Software by Type in 2020 3.6 Conclusion of Segment by Type Chapter 4 Social Media Customer Service Software Market Segment Analysis by Application 4.1 Global Social Media Customer Service Software Market by Application 4.1.1 SMEs 4.1.2 Large Enterprises 4.2 Global Social Media Customer Service Software Revenue and Market Share by Application (2015-2020) 4.3 Leading Consumers of Social Media Customer Service Software by Application in 2020 4.4 Conclusion of Segment by Application Chapter 5 Social Media Customer Service Software Market Segment Analysis by Sales Channel 5.1 Global Social Media Customer Service Software Market by Sales Channel 5.1.1 Direct Channel 5.1.2 Distribution Channel 5.2 Global Social Media Customer Service Software Revenue and Market Share by Sales Channel (2015-2020) 5.3 Leading Distributors/Dealers of Social Media Customer Service Software by Sales Channel in 2020 5.4 Conclusion of Segment by Sales Channel Chapter 6 Social Media Customer Service Software Market Segment Analysis by Region 6.1 Global Social Media Customer Service Software Market Size and CAGR by Region (2015-2030) 6.2 Global Social Media Customer Service Software Sales and Market Share by Region (2015-2020) 6.3 Global Social Media Customer Service Software Revenue and Market Share by Region (2015-2020) 6.4 North America 6.4.1 North America Market by Country 6.4.2 North America Social Media Customer Service Software Market Share by Type 6.4.3 North America Social Media Customer Service Software Market Share by Application 6.4.4 United States 6.4.5 Canada 6.4.6 Mexico 6.5 Europe 6.5.1 Europe Market by Country 6.5.2 Europe Social Media Customer Service Software Market Share by Type 6.5.3 Europe Social Media Customer Service Software Market Share by Application 6.5.4 Germany 6.5.5 UK 6.5.6 France 6.5.7 Italy 6.5.8 Russia 6.5.9 Spain 6.6 Asia-Pacific 6.6.1 Asia-Pacific Market by Country 6.6.2 Asia-Pacific Social Media Customer Service Software Market Share by Type 6.6.3 Asia-Pacific Social Media Customer Service Software Market Share by Application 6.6.4 China 6.6.5 Japan 6.6.6 Korea 6.6.7 India 6.6.8 Southeast Asia 6.6.9 Australia 6.7 South America 6.7.1 South America Market by Country 6.7.2 South America Social Media Customer Service Software Market Share by Type 6.7.3 South America Social Media Customer Service Software Market Share by Application 6.7.4 Brazil 6.7.5 Argentina 6.7.6 Colombia 6.8 Middle East & Africa 6.8.1 Middle East & Africa Market by Country 6.8.2 Middle East & Africa Social Media Customer Service Software Market Share by Type 6.8.3 Middle East & Africa Social Media Customer Service Software Market Share by Application 6.8.4 UAE 6.8.5 Saudi Arabia 6.8.6 South Africa 6.9 Conclusion of Segment by Region Chapter 7 Profile of Leading Social Media Customer Service Software Players 7.1 Adobe 7.1.1 Company Snapshot 7.1.2 Product/Service Offered 7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share) 7.1.4 COVID-19 Impact on Adobe 7.2 AgoraPulse 7.3 Awario 7.4 Buffer 7.5 Clarabridge 7.6 Critical Mention 7.7 Digimind 7.8 Falcon.io 7.9 Freshdesk 7.10 Google 7.11 HootSuite Media 7.12 HubSpot 7.13 IBM 7.14 LexisNexis 7.15 Lithium Technologies 7.16 Mention 7.17 Oracle 7.18 Salesforce 7.19 Searchmetrics 7.20 Sendible 7.21 SharpSpring 7.22 Socialbakers 7.23 Sparkcentral 7.24 Spreadfast 7.25 Sprinklr 7.26 Sprout Social 7.27 Sysomos 7.28 Wrike 7.29 YouScan 7.29 YouScan Chapter 8 Upstream and Downstream Analysis of Social Media Customer Service Software 8.1 Industrial Chain of Social Media Customer Service Software 8.2 Upstream of Social Media Customer Service Software 8.2.1 Raw Materials 8.2.2 Labor Cost 8.2.3 Manufacturing Expenses 8.2.4 Manufacturing Cost Structure 8.2.5 Manufacturing Process 8.3 Downstream of Social Media Customer Service Software 8.3.1 Leading Distributors/Dealers of Social Media Customer Service Software 8.3.2 Leading Consumers of Social Media Customer Service Software Chapter 9 Development Trend of Social Media Customer Service Software (2021-2030) 9.1 Global Social Media Customer Service Software Market Size (Sales and Revenue) Forecast (2021-2030) 9.2 Global Social Media Customer Service Software Market Size and CAGR Forecast by Region (2021-2030) 9.3 Global Social Media Customer Service Software Market Size and CAGR Forecast by Type (2021-2030) 9.4 Global Social Media Customer Service Software Market Size and CAGR Forecast by Application (2021-2030) 9.5 Global Social Media Customer Service Software Market Size and CAGR Forecast by Sales Channel (2021-2030) Chapter 10 Appendix 10.1 Research Methodology 10.2 Data Sources 10.3 Disclaimer 10.4 Analysts Certification

List of Tables and Figures Figure Social Media Customer Service Software Example Figure Global Social Media Customer Service Software Revenue (Million $) Status and Outlook (2015-2030) Figure Global Social Media Customer Service Software Revenue (Million $) Comparison by Region (2015-2030) Figure Global Social Media Customer Service Software Revenue (Million $) Comparison by Type (2015-2030) Figure Global Social Media Customer Service Software Revenue (Million $) Comparison by Application (2015-2030) Figure Global Social Media Customer Service Software Revenue (Million $) Comparison by Sales Channel (2015-2030) Table Global Social Media Customer Service Software Sales by Player (2018-2020) Table Global Social Media Customer Service Software Sales Market Share by Player (2018-2020) Figure Global Social Media Customer Service Software Sales Market Share by Player in 2020 Table Global Social Media Customer Service Software Revenue (Million $) by Player (2018-2020) Table Global Social Media Customer Service Software Revenue Market Share by Player (2018-2020) Figure Global Social Media Customer Service Software Revenue Market Share by Player in 2020 Table Global Social Media Customer Service Software Average Price by Player (2018-2020) Figure Global Social Media Customer Service Software Average Price by Player in 2020 Figure Global Social Media Customer Service Software Players Competition Situation – Top 5 Players’ Revenue Market Share in 2018 Figure Global Social Media Customer Service Software Players Competition Trends – Top 5 Players’ Revenue Market Share in 2020 Figure Example of On-premises Figure Global On-premises Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Cloud-based Figure Global Cloud-based Revenue (Million $) and Growth Rate (2015-2020) Table Global Social Media Customer Service Software Sales by Type (2015-2020) Table Global Social Media Customer Service Software Sales Market Share by Type (2015-2020) Figure Global Social Media Customer Service Software Sales Market Share by Type in 2020 Table Global Social Media Customer Service Software Revenue (Million $) by Type (2015-2020) Table Global Social Media Customer Service Software Revenue Market Share by Type (2015-2020) Figure Global Social Media Customer Service Software Revenue Market Share by Type in 2020 Table Global Social Media Customer Service Software Average Price by Type (2015-2020) Figure Global Social Media Customer Service Software Average Price by Type in 2020 Table Leading Players of Social Media Customer Service Software by Type in 2020 Figure Example of SMEs Figure Global Social Media Customer Service Software for SMEs Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Large Enterprises Figure Global Social Media Customer Service Software for Large Enterprises Revenue (Million $) and Growth Rate (2015-2020) Table Global Social Media Customer Service Software Sales by Application (2015-2020) Table Global Social Media Customer Service Software Sales Market Share by Application (2015-2020) Figure Global Social Media Customer Service Software Sales Market Share by Application in 2020 Table Leading Consumers of Social Media Customer Service Software by Application in 2020 Figure Example of Direct Channel Figure Global Social Media Customer Service Software for Direct Channel Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Distribution Channel Figure Global Social Media Customer Service Software for Distribution Channel Revenue (Million $) and Growth Rate (2015-2020) Table Global Social Media Customer Service Software Revenue by Sales Channel (2015-2020) Table Global Social Media Customer Service Software Revenue Market Share by Sales Channel (2015-2020) Figure Global Social Media Customer Service Software Revenue Market Share by Sales Channel in 2020 Table Leading Distributors/Dealers of Social Media Customer Service Software by Sales Channel in 2020 Table Global Social Media Customer Service Software Market Size and CAGR by Region (2015-2030) Table Global Social Media Customer Service Software Sales by Region (2015-2020) Table Global Social Media Customer Service Software Sales Market Share by Region (2015-2020) Figure Global Social Media Customer Service Software Sales Market Share by Region in 2020 Table Global Social Media Customer Service Software Revenue (Million $) by Region (2015-2020) Table Global Social Media Customer Service Software Revenue Market Share by Region (2015-2020) Figure Global Social Media Customer Service Software Revenue Market Share by Region in 2020 Table North America Social Media Customer Service Software Sales by Country (2015-2020) Figure North America Social Media Customer Service Software Sales Market Share by Country (2015-2020) Table North America Social Media Customer Service Software Revenue by Country (2015-2020) Figure North America Social Media Customer Service Software Revenue Market Share by Country (2015-2020) Figure North America Social Media Customer Service Software Market Share by Type in 2020 Figure North America Social Media Customer Service Software Market Share by Application in 2020 Figure United States Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure United States Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Canada Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Canada Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Mexico Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Mexico Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Table Europe Social Media Customer Service Software Sales by Country (2015-2020) Figure Europe Social Media Customer Service Software Sales Market Share by Country (2015-2020) Table Europe Social Media Customer Service Software Revenue by Country (2015-2020) Figure Europe Social Media Customer Service Software Revenue Market Share by Country (2015-2020) Figure Europe Social Media Customer Service Software Market Share by Type in 2020 Figure Europe Social Media Customer Service Software Market Share by Application in 2020 Figure Germany Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Germany Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure UK Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure UK Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure France Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure France Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Italy Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Italy Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Russia Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Russia Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Spain Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Spain Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Table Asia-Pacific Social Media Customer Service Software Sales by Country (2015-2020) Figure Asia-Pacific Social Media Customer Service Software Sales Market Share by Country (2015-2020) Table Asia-Pacific Social Media Customer Service Software Revenue by Country (2015-2020) Figure Asia-Pacific Social Media Customer Service Software Revenue Market Share by Country (2015-2020) Figure Asia-Pacific Social Media Customer Service Software Market Share by Type in 2020 Figure Asia-Pacific Social Media Customer Service Software Market Share by Application in 2020 Figure China Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure China Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Japan Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Japan Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Korea Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Korea Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure India Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure India Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Southeast Asia Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Southeast Asia Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Australia Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Australia Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Table South America Social Media Customer Service Software Sales by Country (2015-2020) Figure South America Social Media Customer Service Software Sales Market Share by Country (2015-2020) Table South America Social Media Customer Service Software Revenue by Country (2015-2020) Figure South America Social Media Customer Service Software Revenue Market Share by Country (2015-2020) Figure South America Social Media Customer Service Software Market Share by Type in 2020 Figure South America Social Media Customer Service Software Market Share by Application in 2020 Figure Brazil Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Brazil Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Argentina Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Argentina Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Colombia Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Colombia Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Table Middle East & Africa Social Media Customer Service Software Sales by Country (2015-2020) Figure Middle East & Africa Social Media Customer Service Software Sales Market Share by Country (2015-2020) Table Middle East & Africa Social Media Customer Service Software Revenue by Country (2015-2020) Figure Middle East & Africa Social Media Customer Service Software Revenue Market Share by Country (2015-2020) Figure Middle East & Africa Social Media Customer Service Software Market Share by Type in 2020 Figure Middle East & Africa Social Media Customer Service Software Market Share by Application in 2020 Figure UAE Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure UAE Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure Saudi Arabia Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure Saudi Arabia Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Figure South Africa Social Media Customer Service Software Sales and Growth Rate (2015-2020) Figure South Africa Social Media Customer Service Software Revenue (Million $) and Growth Rate (2015-2020) Table Company Snapshot of Adobe Table Social Media Customer Service Software Introduction of Adobe Table Social Media Customer Service Software Sales, Price, Revenue, Gross Margin and Market Share of Adobe (2018-2020) Table Industrial Chain of Social Media Customer Service Software Table Manufacturing Cost Structure of Social Media Customer Service Software Table General Manufacturing Process of Social Media Customer Service Software Table Leading Distributors/Dealers of Social Media Customer Service Software Table Leading Consumers of Social Media Customer Service Software Figure Global Social Media Customer Service Software Sales and Growth Rate Forecast (2021-2030) Figure Global Social Media Customer Service Software Revenue and Growth Rate Forecast (2021-2030) Table Global Social Media Customer Service Software Market Size and CAGR Forecast by Region (2021-2030) Table Global Social Media Customer Service Software Market Size and CAGR Forecast by Type (2021-2030) Table Global Social Media Customer Service Software Market Size and CAGR Forecast by Application (2021-2030) Table Global Social Media Customer Service Software Market Size and CAGR Forecast by Sales Channel (2021-2030)

Leading players of Social Media Customer Service Software including: Adobe AgoraPulse Awario Buffer Clarabridge Critical Mention Digimind Falcon.io Freshdesk Google HootSuite Media HubSpot IBM LexisNexis Lithium Technologies Mention Oracle Salesforce Searchmetrics Sendible SharpSpring Socialbakers Sparkcentral Spreadfast Sprinklr Sprout Social Sysomos Wrike YouScan Zoho Social