1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Small (Below 50 agents) 1.2.3 Medium Size (50-500 agents) 1.2.4 Large (over 500 agents) 1.3 Market by Application 1.3.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 BFSI 1.3.3 Education 1.3.4 Manufacturing 1.3.5 Telecom & IT 1.3.6 E-Commerce 1.3.7 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Perspective (2016-2027) 2.2 Customer Relationship Management (CRM) Customer Engagement Center Growth Trends by Regions 2.2.1 Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Customer Relationship Management (CRM) Customer Engagement Center Historic Market Share by Regions (2016-2021) 2.2.3 Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Regions (2022-2027) 2.3 Customer Relationship Management (CRM) Customer Engagement Center Industry Dynamic 2.3.1 Customer Relationship Management (CRM) Customer Engagement Center Market Trends 2.3.2 Customer Relationship Management (CRM) Customer Engagement Center Market Drivers 2.3.3 Customer Relationship Management (CRM) Customer Engagement Center Market Challenges 2.3.4 Customer Relationship Management (CRM) Customer Engagement Center Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Revenue 3.1.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Revenue (2016-2021) 3.1.2 Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Players (2016-2021) 3.2 Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Customer Relationship Management (CRM) Customer Engagement Center Revenue 3.4 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio 3.4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2020 3.5 Customer Relationship Management (CRM) Customer Engagement Center Key Players Head office and Area Served 3.6 Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service 3.7 Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Relationship Management (CRM) Customer Engagement Center Breakdown Data by Type 4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Type (2016-2021) 4.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Type (2022-2027) 5 Customer Relationship Management (CRM) Customer Engagement Center Breakdown Data by Application 5.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Application (2016-2021) 5.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2016-2027) 6.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type 6.2.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) 6.2.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) 6.2.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2027) 6.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application 6.3.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) 6.3.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) 6.3.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2027) 6.4 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country 6.4.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) 6.4.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size (2016-2027) 7.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type 7.2.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) 7.2.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) 7.2.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2027) 7.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application 7.3.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) 7.3.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) 7.3.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2027) 7.4 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country 7.4.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) 7.4.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size (2016-2027) 8.2 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type 8.2.1 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2027) 8.3 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application 8.3.1 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2027) 8.4 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region 8.4.1 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2016-2027) 9.2 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type 9.2.1 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) 9.2.2 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) 9.2.3 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2027) 9.3 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application 9.3.1 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) 9.3.2 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) 9.3.3 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2027) 9.4 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country 9.4.1 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) 9.4.2 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size (2016-2027) 10.2 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type 10.2.1 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2027) 10.3 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application 10.3.1 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2027) 10.4 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country 10.4.1 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Service Cloud 11.1.1 Service Cloud Company Details 11.1.2 Service Cloud Business Overview 11.1.3 Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.1.4 Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.1.5 Service Cloud Recent Development 11.2 Pegasystems 11.2.1 Pegasystems Company Details 11.2.2 Pegasystems Business Overview 11.2.3 Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.2.4 Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.2.5 Pegasystems Recent Development 11.3 Microsoft 11.3.1 Microsoft Company Details 11.3.2 Microsoft Business Overview 11.3.3 Microsoft Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.3.4 Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.3.5 Microsoft Recent Development 11.4 Oracle 11.4.1 Oracle Company Details 11.4.2 Oracle Business Overview 11.4.3 Oracle Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.4.4 Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.4.5 Oracle Recent Development 11.5 Zendesk 11.5.1 Zendesk Company Details 11.5.2 Zendesk Business Overview 11.5.3 Zendesk Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.5.4 Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.5.5 Zendesk Recent Development 11.6 SAP 11.6.1 SAP Company Details 11.6.2 SAP Business Overview 11.6.3 SAP Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.6.4 SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.6.5 SAP Recent Development 11.7 Brian Manusama 11.7.1 Brian Manusama Company Details 11.7.2 Brian Manusama Business Overview 11.7.3 Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.7.4 Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.7.5 Brian Manusama Recent Development 11.8 Nadine LeBlanc 11.8.1 Nadine LeBlanc Company Details 11.8.2 Nadine LeBlanc Business Overview 11.8.3 Nadine LeBlanc Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.8.4 Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.8.5 Nadine LeBlanc Recent Development 11.9 Terilyn Palanca 11.9.1 Terilyn Palanca Company Details 11.9.2 Terilyn Palanca Business Overview 11.9.3 Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.9.4 Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.9.5 Terilyn Palanca Recent Development 11.10 Hai Swinehar 11.10.1 Hai Swinehar Company Details 11.10.2 Hai Swinehar Business Overview 11.10.3 Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.10.4 Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.10.5 Hai Swinehar Recent Development 11.11 Salesforce 11.11.1 Salesforce Company Details 11.11.2 Salesforce Business Overview 11.11.3 Salesforce Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.11.4 Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.11.5 Salesforce Recent Development 11.12 Freshworks 11.12.1 Freshworks Company Details 11.12.2 Freshworks Business Overview 11.12.3 Freshworks Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.12.4 Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.12.5 Freshworks Recent Development 11.13 Servicenow 11.13.1 Servicenow Company Details 11.13.2 Servicenow Business Overview 11.13.3 Servicenow Customer Relationship Management (CRM) Customer Engagement Center Introduction 11.13.4 Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) 11.13.5 Servicenow Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Small (Below 50 agents) Table 3. Key Players of Medium Size (50-500 agents) Table 4. Key Players of Large (over 500 agents) Table 5. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 7. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions (2016-2021) & (US$ Million) Table 8. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2016-2021) Table 9. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 10. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2022-2027) Table 11. Customer Relationship Management (CRM) Customer Engagement Center Market Trends Table 12. Customer Relationship Management (CRM) Customer Engagement Center Market Drivers Table 13. Customer Relationship Management (CRM) Customer Engagement Center Market Challenges Table 14. Customer Relationship Management (CRM) Customer Engagement Center Market Restraints Table 15. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue by Players (2016-2021) & (US$ Million) Table 16. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players (2016-2021) Table 17. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2020) Table 18. Ranking of Global Top Customer Relationship Management (CRM) Customer Engagement Center Companies by Revenue (US$ Million) in 2020 Table 19. Global 5 Largest Players Market Share by Customer Relationship Management (CRM) Customer Engagement Center Revenue (CR5 and HHI) & (2016-2021) Table 20. Key Players Headquarters and Area Served Table 21. Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service Table 22. Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center Market Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million) Table 25. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2016-2021) Table 26. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Type (2022-2027) (US$ Million) Table 27. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2022-2027) & (US$ Million) Table 28. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Share by Application (2016-2021) & (US$ Million) Table 29. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Application (2016-2021) Table 30. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Application (2022-2027) (US$ Million) Table 31. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Application (2022-2027) & (US$ Million) Table 32. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million) Table 33. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) & (US$ Million) Table 34. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) (US$ Million) Table 35. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) & (US$ Million) Table 36. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) & (US$ Million) Table 37. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) & (US$ Million) Table 38. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million) Table 39. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) & (US$ Million) Table 40. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) (US$ Million) Table 41. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) & (US$ Million) Table 42. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) & (US$ Million) Table 43. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) & (US$ Million) Table 44. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million) Table 45. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) & (US$ Million) Table 46. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) (US$ Million) Table 47. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) & (US$ Million) Table 48. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2016-2021) & (US$ Million) Table 49. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2022-2027) & (US$ Million) Table 50. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million) Table 51. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) & (US$ Million) Table 52. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) (US$ Million) Table 53. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) & (US$ Million) Table 54. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) & (US$ Million) Table 55. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) & (US$ Million) Table 56. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million) Table 57. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) & (US$ Million) Table 58. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) (US$ Million) Table 59. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) & (US$ Million) Table 60. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) & (US$ Million) Table 61. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) & (US$ Million) Table 62. Service Cloud Company Details Table 63. Service Cloud Business Overview Table 64. Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Product Table 65. Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 66. Service Cloud Recent Development Table 67. Pegasystems Company Details Table 68. Pegasystems Business Overview Table 69. Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Product Table 70. Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 71. Pegasystems Recent Development Table 72. Microsoft Company Details Table 73. Microsoft Business Overview Table 74. Microsoft Customer Relationship Management (CRM) Customer Engagement Center Product Table 75. Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 76. Microsoft Recent Development Table 77. Oracle Company Details Table 78. Oracle Business Overview Table 79. Oracle Customer Relationship Management (CRM) Customer Engagement Center Product Table 80. Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 81. Oracle Recent Development Table 82. Zendesk Company Details Table 83. Zendesk Business Overview Table 84. Zendesk Customer Relationship Management (CRM) Customer Engagement Center Product Table 85. Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 86. Zendesk Recent Development Table 87. SAP Company Details Table 88. SAP Business Overview Table 89. SAP Customer Relationship Management (CRM) Customer Engagement Center Product Table 90. SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 91. SAP Recent Development Table 92. Brian Manusama Company Details Table 93. Brian Manusama Business Overview Table 94. Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Product Table 95. Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 96. Brian Manusama Recent Development Table 97. Nadine LeBlanc Company Details Table 98. Nadine LeBlanc Business Overview Table 99. Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 100. Nadine LeBlanc Recent Development Table 101. Terilyn Palanca Company Details Table 102. Terilyn Palanca Business Overview Table 103. Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Product Table 104. Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 105. Terilyn Palanca Recent Development Table 106. Hai Swinehar Company Details Table 107. Hai Swinehar Business Overview Table 108. Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Product Table 109. Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 110. Hai Swinehar Recent Development Table 111. Salesforce Company Details Table 112. Salesforce Business Overview Table 113. Salesforce Customer Relationship Management (CRM) Customer Engagement Center Product Table 114. Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 115. Salesforce Recent Development Table 116. Freshworks Company Details Table 117. Freshworks Business Overview Table 118. Freshworks Customer Relationship Management (CRM) Customer Engagement Center Product Table 119. Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 120. Freshworks Recent Development Table 121. Servicenow Company Details Table 122. Servicenow Business Overview Table 123. Servicenow Customer Relationship Management (CRM) Customer Engagement Center Product Table 124. Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million) Table 125. Servicenow Recent Development Table 126. Research Programs/Design for This Report Table 127. Key Data Information from Secondary Sources Table 128. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type: 2020 VS 2027 Figure 2. Small (Below 50 agents) Features Figure 3. Medium Size (50-500 agents) Features Figure 4. Large (over 500 agents) Features Figure 5. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application: 2020 VS 2027 Figure 6. BFSI Case Studies Figure 7. Education Case Studies Figure 8. Manufacturing Case Studies Figure 9. Telecom & IT Case Studies Figure 10. E-Commerce Case Studies Figure 11. Others Case Studies Figure 12. Customer Relationship Management (CRM) Customer Engagement Center Report Years Considered Figure 13. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 14. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 15. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions: 2020 VS 2027 Figure 16. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2022-2027) Figure 17. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players in 2020 Figure 18. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2020 Figure 19. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2020 Figure 20. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2016-2021) Figure 21. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2022-2027) Figure 22. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2016-2027) Figure 24. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2016-2027) Figure 25. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2016-2027) Figure 26. United States Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 27. Canada Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2016-2027) Figure 30. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2016-2027) Figure 31. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2016-2027) Figure 32. Germany Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. France Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. U.K. Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Italy Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 36. Russia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 37. Nordic Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2016-2027) Figure 40. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2016-2027) Figure 41. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Share by Region (2016-2027) Figure 42. China Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. South Korea Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 46. India Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 47. Australia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2016-2027) Figure 50. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2016-2027) Figure 51. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2016-2027) Figure 52. Mexico Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 53. Brazil Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2016-2027) Figure 56. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2016-2027) Figure 57. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2016-2027) Figure 58. Turkey Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 59. Saudi Arabia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 60. UAE Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million) Figure 61. Service Cloud Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 62. Pegasystems Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 63. Microsoft Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 64. Oracle Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 65. Zendesk Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 66. SAP Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 67. Brian Manusama Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 68. Nadine LeBlanc Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 69. Terilyn Palanca Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 70. Hai Swinehar Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 71. Salesforce Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 72. Freshworks Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 73. Servicenow Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) Figure 74. Bottom-up and Top-down Approaches for This Report Figure 75. Data Triangulation Figure 76. Key Executives Interviewed

Service Cloud Pegasystems Microsoft Oracle Zendesk SAP Brian Manusama Nadine LeBlanc Terilyn Palanca Hai Swinehar Salesforce Freshworks Servicenow