1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Contact Center as a Service Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Onshore Outsourcing 1.2.3 Offshore Outsourcing 1.3 Market by Application 1.3.1 Global Contact Center as a Service Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Telecom & IT 1.3.3 BFSI 1.3.4 Healthcare & Life Sciences 1.3.5 Government & Public 1.3.6 Retail & Consumer Goods 1.3.7 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Contact Center as a Service Market Perspective (2016-2027) 2.2 Contact Center as a Service Growth Trends by Regions 2.2.1 Contact Center as a Service Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Contact Center as a Service Historic Market Share by Regions (2016-2021) 2.2.3 Contact Center as a Service Forecasted Market Size by Regions (2022-2027) 2.3 Contact Center as a Service Industry Dynamic 2.3.1 Contact Center as a Service Market Trends 2.3.2 Contact Center as a Service Market Drivers 2.3.3 Contact Center as a Service Market Challenges 2.3.4 Contact Center as a Service Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Contact Center as a Service Players by Revenue 3.1.1 Global Top Contact Center as a Service Players by Revenue (2016-2021) 3.1.2 Global Contact Center as a Service Revenue Market Share by Players (2016-2021) 3.2 Global Contact Center as a Service Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Contact Center as a Service Revenue 3.4 Global Contact Center as a Service Market Concentration Ratio 3.4.1 Global Contact Center as a Service Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Contact Center as a Service Revenue in 2020 3.5 Contact Center as a Service Key Players Head office and Area Served 3.6 Key Players Contact Center as a Service Product Solution and Service 3.7 Date of Enter into Contact Center as a Service Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Contact Center as a Service Breakdown Data by Type 4.1 Global Contact Center as a Service Historic Market Size by Type (2016-2021) 4.2 Global Contact Center as a Service Forecasted Market Size by Type (2022-2027) 5 Contact Center as a Service Breakdown Data by Application 5.1 Global Contact Center as a Service Historic Market Size by Application (2016-2021) 5.2 Global Contact Center as a Service Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Contact Center as a Service Market Size (2016-2027) 6.2 North America Contact Center as a Service Market Size by Type 6.2.1 North America Contact Center as a Service Market Size by Type (2016-2021) 6.2.2 North America Contact Center as a Service Market Size by Type (2022-2027) 6.2.3 North America Contact Center as a Service Market Size by Type (2016-2027) 6.3 North America Contact Center as a Service Market Size by Application 6.3.1 North America Contact Center as a Service Market Size by Application (2016-2021) 6.3.2 North America Contact Center as a Service Market Size by Application (2022-2027) 6.3.3 North America Contact Center as a Service Market Size by Application (2016-2027) 6.4 North America Contact Center as a Service Market Size by Country 6.4.1 North America Contact Center as a Service Market Size by Country (2016-2021) 6.4.2 North America Contact Center as a Service Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Contact Center as a Service Market Size (2016-2027) 7.2 Europe Contact Center as a Service Market Size by Type 7.2.1 Europe Contact Center as a Service Market Size by Type (2016-2021) 7.2.2 Europe Contact Center as a Service Market Size by Type (2022-2027) 7.2.3 Europe Contact Center as a Service Market Size by Type (2016-2027) 7.3 Europe Contact Center as a Service Market Size by Application 7.3.1 Europe Contact Center as a Service Market Size by Application (2016-2021) 7.3.2 Europe Contact Center as a Service Market Size by Application (2022-2027) 7.3.3 Europe Contact Center as a Service Market Size by Application (2016-2027) 7.4 Europe Contact Center as a Service Market Size by Country 7.4.1 Europe Contact Center as a Service Market Size by Country (2016-2021) 7.4.2 Europe Contact Center as a Service Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Contact Center as a Service Market Size (2016-2027) 8.2 Asia-Pacific Contact Center as a Service Market Size by Type 8.2.1 Asia-Pacific Contact Center as a Service Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Contact Center as a Service Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Contact Center as a Service Market Size by Type (2016-2027) 8.3 Asia-Pacific Contact Center as a Service Market Size by Application 8.3.1 Asia-Pacific Contact Center as a Service Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Contact Center as a Service Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Contact Center as a Service Market Size by Application (2016-2027) 8.4 Asia-Pacific Contact Center as a Service Market Size by Region 8.4.1 Asia-Pacific Contact Center as a Service Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Contact Center as a Service Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Contact Center as a Service Market Size (2016-2027) 9.2 Latin America Contact Center as a Service Market Size by Type 9.2.1 Latin America Contact Center as a Service Market Size by Type (2016-2021) 9.2.2 Latin America Contact Center as a Service Market Size by Type (2022-2027) 9.2.3 Latin America Contact Center as a Service Market Size by Type (2016-2027) 9.3 Latin America Contact Center as a Service Market Size by Application 9.3.1 Latin America Contact Center as a Service Market Size by Application (2016-2021) 9.3.2 Latin America Contact Center as a Service Market Size by Application (2022-2027) 9.3.3 Latin America Contact Center as a Service Market Size by Application (2016-2027) 9.4 Latin America Contact Center as a Service Market Size by Country 9.4.1 Latin America Contact Center as a Service Market Size by Country (2016-2021) 9.4.2 Latin America Contact Center as a Service Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Contact Center as a Service Market Size (2016-2027) 10.2 Middle East & Africa Contact Center as a Service Market Size by Type 10.2.1 Middle East & Africa Contact Center as a Service Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Contact Center as a Service Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Contact Center as a Service Market Size by Type (2016-2027) 10.3 Middle East & Africa Contact Center as a Service Market Size by Application 10.3.1 Middle East & Africa Contact Center as a Service Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Contact Center as a Service Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Contact Center as a Service Market Size by Application (2016-2027) 10.4 Middle East & Africa Contact Center as a Service Market Size by Country 10.4.1 Middle East & Africa Contact Center as a Service Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Contact Center as a Service Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Five9 11.1.1 Five9 Company Details 11.1.2 Five9 Business Overview 11.1.3 Five9 Contact Center as a Service Introduction 11.1.4 Five9 Revenue in Contact Center as a Service Business (2016-2021) 11.1.5 Five9 Recent Development 11.2 inContact 11.2.1 inContact Company Details 11.2.2 inContact Business Overview 11.2.3 inContact Contact Center as a Service Introduction 11.2.4 inContact Revenue in Contact Center as a Service Business (2016-2021) 11.2.5 inContact Recent Development 11.3 Talkdesk 11.3.1 Talkdesk Company Details 11.3.2 Talkdesk Business Overview 11.3.3 Talkdesk Contact Center as a Service Introduction 11.3.4 Talkdesk Revenue in Contact Center as a Service Business (2016-2021) 11.3.5 Talkdesk Recent Development 11.4 Genesys 11.4.1 Genesys Company Details 11.4.2 Genesys Business Overview 11.4.3 Genesys Contact Center as a Service Introduction 11.4.4 Genesys Revenue in Contact Center as a Service Business (2016-2021) 11.4.5 Genesys Recent Development 11.5 8x8 11.5.1 8x8 Company Details 11.5.2 8x8 Business Overview 11.5.3 8x8 Contact Center as a Service Introduction 11.5.4 8x8 Revenue in Contact Center as a Service Business (2016-2021) 11.5.5 8x8 Recent Development 11.6 NewVoiceMedia 11.6.1 NewVoiceMedia Company Details 11.6.2 NewVoiceMedia Business Overview 11.6.3 NewVoiceMedia Contact Center as a Service Introduction 11.6.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021) 11.6.5 NewVoiceMedia Recent Development 11.7 Serenova 11.7.1 Serenova Company Details 11.7.2 Serenova Business Overview 11.7.3 Serenova Contact Center as a Service Introduction 11.7.4 Serenova Revenue in Contact Center as a Service Business (2016-2021) 11.7.5 Serenova Recent Development 11.8 Connect First 11.8.1 Connect First Company Details 11.8.2 Connect First Business Overview 11.8.3 Connect First Contact Center as a Service Introduction 11.8.4 Connect First Revenue in Contact Center as a Service Business (2016-2021) 11.8.5 Connect First Recent Development 11.9 Noble Systems 11.9.1 Noble Systems Company Details 11.9.2 Noble Systems Business Overview 11.9.3 Noble Systems Contact Center as a Service Introduction 11.9.4 Noble Systems Revenue in Contact Center as a Service Business (2016-2021) 11.9.5 Noble Systems Recent Development 11.10 Cisco (BroadSoft) 11.10.1 Cisco (BroadSoft) Company Details 11.10.2 Cisco (BroadSoft) Business Overview 11.10.3 Cisco (BroadSoft) Contact Center as a Service Introduction 11.10.4 Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2016-2021) 11.10.5 Cisco (BroadSoft) Recent Development 11.11 Evolve IP 11.11.1 Evolve IP Company Details 11.11.2 Evolve IP Business Overview 11.11.3 Evolve IP Contact Center as a Service Introduction 11.11.4 Evolve IP Revenue in Contact Center as a Service Business (2016-2021) 11.11.5 Evolve IP Recent Development 11.12 Nuance 11.12.1 Nuance Company Details 11.12.2 Nuance Business Overview 11.12.3 Nuance Contact Center as a Service Introduction 11.12.4 Nuance Revenue in Contact Center as a Service Business (2016-2021) 11.12.5 Nuance Recent Development 11.13 Talkdesk 11.13.1 Talkdesk Company Details 11.13.2 Talkdesk Business Overview 11.13.3 Talkdesk Contact Center as a Service Introduction 11.13.4 Talkdesk Revenue in Contact Center as a Service Business (2016-2021) 11.13.5 Talkdesk Recent Development 11.14 Genesys 11.14.1 Genesys Company Details 11.14.2 Genesys Business Overview 11.14.3 Genesys Contact Center as a Service Introduction 11.14.4 Genesys Revenue in Contact Center as a Service Business (2016-2021) 11.14.5 Genesys Recent Development 11.15 NewVoiceMedia 11.15.1 NewVoiceMedia Company Details 11.15.2 NewVoiceMedia Business Overview 11.15.3 NewVoiceMedia Contact Center as a Service Introduction 11.15.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021) 11.15.5 NewVoiceMedia Recent Development 11.16 Content Guru 11.16.1 Content Guru Company Details 11.16.2 Content Guru Business Overview 11.16.3 Content Guru Contact Center as a Service Introduction 11.16.4 Content Guru Revenue in Contact Center as a Service Business (2016-2021) 11.16.5 Content Guru Recent Development 11.17 Puzzel (Intelecom) 11.17.1 Puzzel (Intelecom) Company Details 11.17.2 Puzzel (Intelecom) Business Overview 11.17.3 Puzzel (Intelecom) Contact Center as a Service Introduction 11.17.4 Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2016-2021) 11.17.5 Puzzel (Intelecom) Recent Development 11.18 Orange Business 11.18.1 Orange Business Company Details 11.18.2 Orange Business Business Overview 11.18.3 Orange Business Contact Center as a Service Introduction 11.18.4 Orange Business Revenue in Contact Center as a Service Business (2016-2021) 11.18.5 Orange Business Recent Development 11.18 Services .1 Services Company Details .2 Services Business Overview .3 Services Contact Center as a Service Introduction .4 Services Revenue in Contact Center as a Service Business (2016-2021) .5 Services Recent Development 11.20 Capgemini 11.20.1 Capgemini Company Details 11.20.2 Capgemini Business Overview 11.20.3 Capgemini Contact Center as a Service Introduction 11.20.4 Capgemini Revenue in Contact Center as a Service Business (2016-2021) 11.20.5 Capgemini Recent Development 11.21 BT 11.21.1 BT Company Details 11.21.2 BT Business Overview 11.21.3 BT Contact Center as a Service Introduction 11.21.4 BT Revenue in Contact Center as a Service Business (2016-2021) 11.21.5 BT Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Contact Center as a Service Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Onshore Outsourcing Table 3. Key Players of Offshore Outsourcing Table 4. Global Contact Center as a Service Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Contact Center as a Service Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Contact Center as a Service Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Contact Center as a Service Market Share by Regions (2016-2021) Table 8. Global Contact Center as a Service Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Contact Center as a Service Market Share by Regions (2022-2027) Table 10. Contact Center as a Service Market Trends Table 11. Contact Center as a Service Market Drivers Table 12. Contact Center as a Service Market Challenges Table 13. Contact Center as a Service Market Restraints Table 14. Global Contact Center as a Service Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Contact Center as a Service Market Share by Players (2016-2021) Table 16. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as a Service as of 2020) Table 17. Ranking of Global Top Contact Center as a Service Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Contact Center as a Service Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Contact Center as a Service Product Solution and Service Table 21. Date of Enter into Contact Center as a Service Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Contact Center as a Service Market Size by Type (2016-2021) (US$ Million) Table 24. Global Contact Center as a Service Revenue Market Share by Type (2016-2021) Table 25. Global Contact Center as a Service Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Contact Center as a Service Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Contact Center as a Service Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Contact Center as a Service Revenue Market Share by Application (2016-2021) Table 29. Global Contact Center as a Service Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Contact Center as a Service Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Contact Center as a Service Market Size by Type (2016-2021) (US$ Million) Table 32. North America Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Contact Center as a Service Market Size by Application (2016-2021) (US$ Million) Table 34. North America Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Contact Center as a Service Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Contact Center as a Service Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Contact Center as a Service Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Contact Center as a Service Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Contact Center as a Service Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Contact Center as a Service Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Contact Center as a Service Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Contact Center as a Service Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Contact Center as a Service Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Contact Center as a Service Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million) Table 61. Five9 Company Details Table 62. Five9 Business Overview Table 63. Five9 Contact Center as a Service Product Table 64. Five9 Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 65. Five9 Recent Development Table 66. inContact Company Details Table 67. inContact Business Overview Table 68. inContact Contact Center as a Service Product Table 69. inContact Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 70. inContact Recent Development Table 71. Talkdesk Company Details Table 72. Talkdesk Business Overview Table 73. Talkdesk Contact Center as a Service Product Table 74. Talkdesk Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 75. Talkdesk Recent Development Table 76. Genesys Company Details Table 77. Genesys Business Overview Table 78. Genesys Contact Center as a Service Product Table 79. Genesys Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 80. Genesys Recent Development Table 81. 8x8 Company Details Table 82. 8x8 Business Overview Table 83. 8x8 Contact Center as a Service Product Table 84. 8x8 Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 85. 8x8 Recent Development Table 86. NewVoiceMedia Company Details Table 87. NewVoiceMedia Business Overview Table 88. NewVoiceMedia Contact Center as a Service Product Table 89. NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 90. NewVoiceMedia Recent Development Table 91. Serenova Company Details Table 92. Serenova Business Overview Table 93. Serenova Contact Center as a Service Product Table 94. Serenova Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 95. Serenova Recent Development Table 96. Connect First Company Details Table 97. Connect First Business Overview Table 98. Connect First Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 99. Connect First Recent Development Table 100. Noble Systems Company Details Table 101. Noble Systems Business Overview Table 102. Noble Systems Contact Center as a Service Product Table 103. Noble Systems Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 104. Noble Systems Recent Development Table 105. Cisco (BroadSoft) Company Details Table 106. Cisco (BroadSoft) Business Overview Table 107. Cisco (BroadSoft) Contact Center as a Service Product Table 108. Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 109. Cisco (BroadSoft) Recent Development Table 110. Evolve IP Company Details Table 111. Evolve IP Business Overview Table 112. Evolve IP Contact Center as a Service Product Table 113. Evolve IP Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 114. Evolve IP Recent Development Table 115. Nuance Company Details Table 116. Nuance Business Overview Table 117. Nuance Contact Center as a Service Product Table 118. Nuance Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 119. Nuance Recent Development Table 120. Talkdesk Company Details Table 121. Talkdesk Business Overview Table 122. Talkdesk Contact Center as a Service Product Table 123. Talkdesk Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 124. Talkdesk Recent Development Table 125. Genesys Company Details Table 126. Genesys Business Overview Table 127. Genesys Contact Center as a Service Product Table 128. Genesys Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 129. Genesys Recent Development Table 130. NewVoiceMedia Company Details Table 131. NewVoiceMedia Business Overview Table 132. NewVoiceMedia Contact Center as a Service Product Table 133. NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 134. NewVoiceMedia Recent Development Table 135. Content Guru Company Details Table 136. Content Guru Business Overview Table 137. Content Guru Contact Center as a Service Product Table 138. Content Guru Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 139. Content Guru Recent Development Table 140. Puzzel (Intelecom) Company Details Table 141. Puzzel (Intelecom) Business Overview Table 142. Puzzel (Intelecom) Contact Center as a Service Product Table 143. Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 144. Puzzel (Intelecom) Recent Development Table 145. Orange Business Company Details Table 146. Orange Business Business Overview Table 147. Orange Business Contact Center as a Service Product Table 148. Orange Business Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 149. Orange Business Recent Development Table 150. Services Company Details Table 151. Services Business Overview Table 152. Services Contact Center as a Service Product Table 153. Services Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 154. Services Recent Development Table 155. Capgemini Company Details Table 156. Capgemini Business Overview Table 157. Capgemini Contact Center as a Service Product Table 158. Capgemini Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 159. Capgemini Recent Development Table 160. BT Company Details Table 161. BT Business Overview Table 162. BT Contact Center as a Service Product Table 163. BT Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million) Table 164. BT Recent Development Table 165. Research Programs/Design for This Report Table 166. Key Data Information from Secondary Sources Table 167. Key Data Information from Primary Sources List of Figures Figure 1. Global Contact Center as a Service Market Share by Type: 2020 VS 2027 Figure 2. Onshore Outsourcing Features Figure 3. Offshore Outsourcing Features Figure 4. Global Contact Center as a Service Market Share by Application: 2020 VS 2027 Figure 5. Telecom & IT Case Studies Figure 6. BFSI Case Studies Figure 7. Healthcare & Life Sciences Case Studies Figure 8. Government & Public Case Studies Figure 9. Retail & Consumer Goods Case Studies Figure 10. Others Case Studies Figure 11. Contact Center as a Service Report Years Considered Figure 12. Global Contact Center as a Service Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 13. Global Contact Center as a Service Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 14. Global Contact Center as a Service Market Share by Regions: 2020 VS 2027 Figure 15. Global Contact Center as a Service Market Share by Regions (2022-2027) Figure 16. Global Contact Center as a Service Market Share by Players in 2020 Figure 17. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as a Service as of 2020 Figure 18. The Top 10 and 5 Players Market Share by Contact Center as a Service Revenue in 2020 Figure 19. Global Contact Center as a Service Revenue Market Share by Type (2016-2021) Figure 20. Global Contact Center as a Service Revenue Market Share by Type (2022-2027) Figure 21. North America Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. North America Contact Center as a Service Market Share by Type (2016-2027) Figure 23. North America Contact Center as a Service Market Share by Application (2016-2027) Figure 24. North America Contact Center as a Service Market Share by Country (2016-2027) Figure 25. United States Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 26. Canada Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 27. Europe Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. Europe Contact Center as a Service Market Share by Type (2016-2027) Figure 29. Europe Contact Center as a Service Market Share by Application (2016-2027) Figure 30. Europe Contact Center as a Service Market Share by Country (2016-2027) Figure 31. Germany Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. France Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. U.K. Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Italy Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Russia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 36. Nordic Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 37. Asia-Pacific Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Asia-Pacific Contact Center as a Service Market Share by Type (2016-2027) Figure 39. Asia-Pacific Contact Center as a Service Market Share by Application (2016-2027) Figure 40. Asia-Pacific Contact Center as a Service Market Share by Region (2016-2027) Figure 41. China Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Japan Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. South Korea Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Southeast Asia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. India Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 46. Australia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 47. Latin America Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Latin America Contact Center as a Service Market Share by Type (2016-2027) Figure 49. Latin America Contact Center as a Service Market Share by Application (2016-2027) Figure 50. Latin America Contact Center as a Service Market Share by Country (2016-2027) Figure 51. Mexico Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 52. Brazil Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 53. Middle East & Africa Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Middle East & Africa Contact Center as a Service Market Share by Type (2016-2027) Figure 55. Middle East & Africa Contact Center as a Service Market Share by Application (2016-2027) Figure 56. Middle East & Africa Contact Center as a Service Market Share by Country (2016-2027) Figure 57. Turkey Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 58. Saudi Arabia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 59. UAE Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 60. Five9 Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 61. inContact Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 62. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 63. Genesys Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 64. 8x8 Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 65. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 66. Serenova Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 67. Connect First Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 68. Noble Systems Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 69. Cisco (BroadSoft) Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 70. Evolve IP Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 71. Nuance Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 72. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 73. Genesys Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 74. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 75. Content Guru Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 76. Puzzel (Intelecom) Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 77. Orange Business Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 78. Services Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 79. Capgemini Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 80. BT Revenue Growth Rate in Contact Center as a Service Business (2016-2021) Figure 81. Bottom-up and Top-down Approaches for This Report Figure 82. Data Triangulation Figure 83. Key Executives Interviewed

Five9 inContact Talkdesk Genesys 8x8 NewVoiceMedia Serenova Connect First Noble Systems Cisco (BroadSoft) Evolve IP Nuance Talkdesk Genesys NewVoiceMedia Content Guru Puzzel (Intelecom) Orange Business Services Capgemini BT