1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Omnichannel Customer Engagement Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Cloud-Based 1.2.3 On-Premises 1.3 Market by Application 1.3.1 Global Omnichannel Customer Engagement Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Large Enterprises(1000+ Users) 1.3.3 Medium-Sized Enterprise(499-1000 Users) 1.3.4 Small Enterprises(1-499 Users) 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Omnichannel Customer Engagement Market Perspective (2016-2027) 2.2 Omnichannel Customer Engagement Growth Trends by Regions 2.2.1 Omnichannel Customer Engagement Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Omnichannel Customer Engagement Historic Market Share by Regions (2016-2021) 2.2.3 Omnichannel Customer Engagement Forecasted Market Size by Regions (2022-2027) 2.3 Omnichannel Customer Engagement Industry Dynamic 2.3.1 Omnichannel Customer Engagement Market Trends 2.3.2 Omnichannel Customer Engagement Market Drivers 2.3.3 Omnichannel Customer Engagement Market Challenges 2.3.4 Omnichannel Customer Engagement Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Omnichannel Customer Engagement Players by Revenue 3.1.1 Global Top Omnichannel Customer Engagement Players by Revenue (2016-2021) 3.1.2 Global Omnichannel Customer Engagement Revenue Market Share by Players (2016-2021) 3.2 Global Omnichannel Customer Engagement Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Omnichannel Customer Engagement Revenue 3.4 Global Omnichannel Customer Engagement Market Concentration Ratio 3.4.1 Global Omnichannel Customer Engagement Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Omnichannel Customer Engagement Revenue in 2020 3.5 Omnichannel Customer Engagement Key Players Head office and Area Served 3.6 Key Players Omnichannel Customer Engagement Product Solution and Service 3.7 Date of Enter into Omnichannel Customer Engagement Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Omnichannel Customer Engagement Breakdown Data by Type 4.1 Global Omnichannel Customer Engagement Historic Market Size by Type (2016-2021) 4.2 Global Omnichannel Customer Engagement Forecasted Market Size by Type (2022-2027) 5 Omnichannel Customer Engagement Breakdown Data by Application 5.1 Global Omnichannel Customer Engagement Historic Market Size by Application (2016-2021) 5.2 Global Omnichannel Customer Engagement Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Omnichannel Customer Engagement Market Size (2016-2027) 6.2 North America Omnichannel Customer Engagement Market Size by Type 6.2.1 North America Omnichannel Customer Engagement Market Size by Type (2016-2021) 6.2.2 North America Omnichannel Customer Engagement Market Size by Type (2022-2027) 6.2.3 North America Omnichannel Customer Engagement Market Size by Type (2016-2027) 6.3 North America Omnichannel Customer Engagement Market Size by Application 6.3.1 North America Omnichannel Customer Engagement Market Size by Application (2016-2021) 6.3.2 North America Omnichannel Customer Engagement Market Size by Application (2022-2027) 6.3.3 North America Omnichannel Customer Engagement Market Size by Application (2016-2027) 6.4 North America Omnichannel Customer Engagement Market Size by Country 6.4.1 North America Omnichannel Customer Engagement Market Size by Country (2016-2021) 6.4.2 North America Omnichannel Customer Engagement Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Omnichannel Customer Engagement Market Size (2016-2027) 7.2 Europe Omnichannel Customer Engagement Market Size by Type 7.2.1 Europe Omnichannel Customer Engagement Market Size by Type (2016-2021) 7.2.2 Europe Omnichannel Customer Engagement Market Size by Type (2022-2027) 7.2.3 Europe Omnichannel Customer Engagement Market Size by Type (2016-2027) 7.3 Europe Omnichannel Customer Engagement Market Size by Application 7.3.1 Europe Omnichannel Customer Engagement Market Size by Application (2016-2021) 7.3.2 Europe Omnichannel Customer Engagement Market Size by Application (2022-2027) 7.3.3 Europe Omnichannel Customer Engagement Market Size by Application (2016-2027) 7.4 Europe Omnichannel Customer Engagement Market Size by Country 7.4.1 Europe Omnichannel Customer Engagement Market Size by Country (2016-2021) 7.4.2 Europe Omnichannel Customer Engagement Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Omnichannel Customer Engagement Market Size (2016-2027) 8.2 Asia-Pacific Omnichannel Customer Engagement Market Size by Type 8.2.1 Asia-Pacific Omnichannel Customer Engagement Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Omnichannel Customer Engagement Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Omnichannel Customer Engagement Market Size by Type (2016-2027) 8.3 Asia-Pacific Omnichannel Customer Engagement Market Size by Application 8.3.1 Asia-Pacific Omnichannel Customer Engagement Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Omnichannel Customer Engagement Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Omnichannel Customer Engagement Market Size by Application (2016-2027) 8.4 Asia-Pacific Omnichannel Customer Engagement Market Size by Region 8.4.1 Asia-Pacific Omnichannel Customer Engagement Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Omnichannel Customer Engagement Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Omnichannel Customer Engagement Market Size (2016-2027) 9.2 Latin America Omnichannel Customer Engagement Market Size by Type 9.2.1 Latin America Omnichannel Customer Engagement Market Size by Type (2016-2021) 9.2.2 Latin America Omnichannel Customer Engagement Market Size by Type (2022-2027) 9.2.3 Latin America Omnichannel Customer Engagement Market Size by Type (2016-2027) 9.3 Latin America Omnichannel Customer Engagement Market Size by Application 9.3.1 Latin America Omnichannel Customer Engagement Market Size by Application (2016-2021) 9.3.2 Latin America Omnichannel Customer Engagement Market Size by Application (2022-2027) 9.3.3 Latin America Omnichannel Customer Engagement Market Size by Application (2016-2027) 9.4 Latin America Omnichannel Customer Engagement Market Size by Country 9.4.1 Latin America Omnichannel Customer Engagement Market Size by Country (2016-2021) 9.4.2 Latin America Omnichannel Customer Engagement Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Omnichannel Customer Engagement Market Size (2016-2027) 10.2 Middle East & Africa Omnichannel Customer Engagement Market Size by Type 10.2.1 Middle East & Africa Omnichannel Customer Engagement Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Omnichannel Customer Engagement Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Omnichannel Customer Engagement Market Size by Type (2016-2027) 10.3 Middle East & Africa Omnichannel Customer Engagement Market Size by Application 10.3.1 Middle East & Africa Omnichannel Customer Engagement Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Omnichannel Customer Engagement Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Omnichannel Customer Engagement Market Size by Application (2016-2027) 10.4 Middle East & Africa Omnichannel Customer Engagement Market Size by Country 10.4.1 Middle East & Africa Omnichannel Customer Engagement Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Omnichannel Customer Engagement Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Emarsys (SAP) 11.1.1 Emarsys (SAP) Company Details 11.1.2 Emarsys (SAP) Business Overview 11.1.3 Emarsys (SAP) Omnichannel Customer Engagement Introduction 11.1.4 Emarsys (SAP) Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.1.5 Emarsys (SAP) Recent Development 11.2 Oracle 11.2.1 Oracle Company Details 11.2.2 Oracle Business Overview 11.2.3 Oracle Omnichannel Customer Engagement Introduction 11.2.4 Oracle Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.2.5 Oracle Recent Development 11.3 Genesys 11.3.1 Genesys Company Details 11.3.2 Genesys Business Overview 11.3.3 Genesys Omnichannel Customer Engagement Introduction 11.3.4 Genesys Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.3.5 Genesys Recent Development 11.4 Airship 11.4.1 Airship Company Details 11.4.2 Airship Business Overview 11.4.3 Airship Omnichannel Customer Engagement Introduction 11.4.4 Airship Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.4.5 Airship Recent Development 11.5 Nuance 11.5.1 Nuance Company Details 11.5.2 Nuance Business Overview 11.5.3 Nuance Omnichannel Customer Engagement Introduction 11.5.4 Nuance Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.5.5 Nuance Recent Development 11.6 Avaya 11.6.1 Avaya Company Details 11.6.2 Avaya Business Overview 11.6.3 Avaya Omnichannel Customer Engagement Introduction 11.6.4 Avaya Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.6.5 Avaya Recent Development 11.7 Infobip 11.7.1 Infobip Company Details 11.7.2 Infobip Business Overview 11.7.3 Infobip Omnichannel Customer Engagement Introduction 11.7.4 Infobip Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.7.5 Infobip Recent Development 11.8 Microsoft 11.8.1 Microsoft Company Details 11.8.2 Microsoft Business Overview 11.8.3 Microsoft Omnichannel Customer Engagement Introduction 11.8.4 Microsoft Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.8.5 Microsoft Recent Development 11.9 Freshworks 11.9.1 Freshworks Company Details 11.9.2 Freshworks Business Overview 11.9.3 Freshworks Omnichannel Customer Engagement Introduction 11.9.4 Freshworks Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.9.5 Freshworks Recent Development 11.10 Zoho 11.10.1 Zoho Company Details 11.10.2 Zoho Business Overview 11.10.3 Zoho Omnichannel Customer Engagement Introduction 11.10.4 Zoho Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.10.5 Zoho Recent Development 11.11 Zendesk 11.11.1 Zendesk Company Details 11.11.2 Zendesk Business Overview 11.11.3 Zendesk Omnichannel Customer Engagement Introduction 11.11.4 Zendesk Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.11.5 Zendesk Recent Development 11.12 Salesforce 11.12.1 Salesforce Company Details 11.12.2 Salesforce Business Overview 11.12.3 Salesforce Omnichannel Customer Engagement Introduction 11.12.4 Salesforce Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.12.5 Salesforce Recent Development 11.13 ServiceNow 11.13.1 ServiceNow Company Details 11.13.2 ServiceNow Business Overview 11.13.3 ServiceNow Omnichannel Customer Engagement Introduction 11.13.4 ServiceNow Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.13.5 ServiceNow Recent Development 11.14 Vtiger 11.14.1 Vtiger Company Details 11.14.2 Vtiger Business Overview 11.14.3 Vtiger Omnichannel Customer Engagement Introduction 11.14.4 Vtiger Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.14.5 Vtiger Recent Development 11.15 Pegasystems 11.15.1 Pegasystems Company Details 11.15.2 Pegasystems Business Overview 11.15.3 Pegasystems Omnichannel Customer Engagement Introduction 11.15.4 Pegasystems Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.15.5 Pegasystems Recent Development 11.16 eGain 11.16.1 eGain Company Details 11.16.2 eGain Business Overview 11.16.3 eGain Omnichannel Customer Engagement Introduction 11.16.4 eGain Revenue in Omnichannel Customer Engagement Business (2016-2021) 11.16.5 eGain Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Omnichannel Customer Engagement Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Cloud-Based Table 3. Key Players of On-Premises Table 4. Global Omnichannel Customer Engagement Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Omnichannel Customer Engagement Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Omnichannel Customer Engagement Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Omnichannel Customer Engagement Market Share by Regions (2016-2021) Table 8. Global Omnichannel Customer Engagement Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Omnichannel Customer Engagement Market Share by Regions (2022-2027) Table 10. Omnichannel Customer Engagement Market Trends Table 11. Omnichannel Customer Engagement Market Drivers Table 12. Omnichannel Customer Engagement Market Challenges Table 13. Omnichannel Customer Engagement Market Restraints Table 14. Global Omnichannel Customer Engagement Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Omnichannel Customer Engagement Market Share by Players (2016-2021) Table 16. Global Top Omnichannel Customer Engagement Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Omnichannel Customer Engagement as of 2020) Table 17. Ranking of Global Top Omnichannel Customer Engagement Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Omnichannel Customer Engagement Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Omnichannel Customer Engagement Product Solution and Service Table 21. Date of Enter into Omnichannel Customer Engagement Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Omnichannel Customer Engagement Market Size by Type (2016-2021) (US$ Million) Table 24. Global Omnichannel Customer Engagement Revenue Market Share by Type (2016-2021) Table 25. Global Omnichannel Customer Engagement Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Omnichannel Customer Engagement Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Omnichannel Customer Engagement Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Omnichannel Customer Engagement Revenue Market Share by Application (2016-2021) Table 29. Global Omnichannel Customer Engagement Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Omnichannel Customer Engagement Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Omnichannel Customer Engagement Market Size by Type (2016-2021) (US$ Million) Table 32. North America Omnichannel Customer Engagement Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Omnichannel Customer Engagement Market Size by Application (2016-2021) (US$ Million) Table 34. North America Omnichannel Customer Engagement Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Omnichannel Customer Engagement Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Omnichannel Customer Engagement Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Omnichannel Customer Engagement Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Omnichannel Customer Engagement Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Omnichannel Customer Engagement Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Omnichannel Customer Engagement Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Omnichannel Customer Engagement Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Omnichannel Customer Engagement Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Omnichannel Customer Engagement Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Omnichannel Customer Engagement Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Omnichannel Customer Engagement Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Omnichannel Customer Engagement Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Omnichannel Customer Engagement Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Omnichannel Customer Engagement Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Omnichannel Customer Engagement Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Omnichannel Customer Engagement Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Omnichannel Customer Engagement Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Omnichannel Customer Engagement Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Omnichannel Customer Engagement Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Omnichannel Customer Engagement Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Omnichannel Customer Engagement Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Omnichannel Customer Engagement Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Omnichannel Customer Engagement Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Omnichannel Customer Engagement Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Omnichannel Customer Engagement Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Omnichannel Customer Engagement Market Size by Country (2022-2027) & (US$ Million) Table 61. Emarsys (SAP) Company Details Table 62. Emarsys (SAP) Business Overview Table 63. Emarsys (SAP) Omnichannel Customer Engagement Product Table 64. Emarsys (SAP) Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 65. Emarsys (SAP) Recent Development Table 66. Oracle Company Details Table 67. Oracle Business Overview Table 68. Oracle Omnichannel Customer Engagement Product Table 69. Oracle Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 70. Oracle Recent Development Table 71. Genesys Company Details Table 72. Genesys Business Overview Table 73. Genesys Omnichannel Customer Engagement Product Table 74. Genesys Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 75. Genesys Recent Development Table 76. Airship Company Details Table 77. Airship Business Overview Table 78. Airship Omnichannel Customer Engagement Product Table 79. Airship Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 80. Airship Recent Development Table 81. Nuance Company Details Table 82. Nuance Business Overview Table 83. Nuance Omnichannel Customer Engagement Product Table 84. Nuance Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 85. Nuance Recent Development Table 86. Avaya Company Details Table 87. Avaya Business Overview Table 88. Avaya Omnichannel Customer Engagement Product Table 89. Avaya Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 90. Avaya Recent Development Table 91. Infobip Company Details Table 92. Infobip Business Overview Table 93. Infobip Omnichannel Customer Engagement Product Table 94. Infobip Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 95. Infobip Recent Development Table 96. Microsoft Company Details Table 97. Microsoft Business Overview Table 98. Microsoft Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 99. Microsoft Recent Development Table 100. Freshworks Company Details Table 101. Freshworks Business Overview Table 102. Freshworks Omnichannel Customer Engagement Product Table 103. Freshworks Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 104. Freshworks Recent Development Table 105. Zoho Company Details Table 106. Zoho Business Overview Table 107. Zoho Omnichannel Customer Engagement Product Table 108. Zoho Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 109. Zoho Recent Development Table 110. Zendesk Company Details Table 111. Zendesk Business Overview Table 112. Zendesk Omnichannel Customer Engagement Product Table 113. Zendesk Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 114. Zendesk Recent Development Table 115. Salesforce Company Details Table 116. Salesforce Business Overview Table 117. Salesforce Omnichannel Customer Engagement Product Table 118. Salesforce Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 119. Salesforce Recent Development Table 120. ServiceNow Company Details Table 121. ServiceNow Business Overview Table 122. ServiceNow Omnichannel Customer Engagement Product Table 123. ServiceNow Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 124. ServiceNow Recent Development Table 125. Vtiger Company Details Table 126. Vtiger Business Overview Table 127. Vtiger Omnichannel Customer Engagement Product Table 128. Vtiger Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 129. Vtiger Recent Development Table 130. Pegasystems Company Details Table 131. Pegasystems Business Overview Table 132. Pegasystems Omnichannel Customer Engagement Product Table 133. Pegasystems Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 134. Pegasystems Recent Development Table 135. eGain Company Details Table 136. eGain Business Overview Table 137. eGain Omnichannel Customer Engagement Product Table 138. eGain Revenue in Omnichannel Customer Engagement Business (2016-2021) & (US$ Million) Table 139. eGain Recent Development Table 140. Research Programs/Design for This Report Table 141. Key Data Information from Secondary Sources Table 142. Key Data Information from Primary Sources List of Figures Figure 1. Global Omnichannel Customer Engagement Market Share by Type: 2020 VS 2027 Figure 2. Cloud-Based Features Figure 3. On-Premises Features Figure 4. Global Omnichannel Customer Engagement Market Share by Application: 2020 VS 2027 Figure 5. Large Enterprises(1000+ Users) Case Studies Figure 6. Medium-Sized Enterprise(499-1000 Users) Case Studies Figure 7. Small Enterprises(1-499 Users) Case Studies Figure 8. Omnichannel Customer Engagement Report Years Considered Figure 9. Global Omnichannel Customer Engagement Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 10. Global Omnichannel Customer Engagement Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 11. Global Omnichannel Customer Engagement Market Share by Regions: 2020 VS 2027 Figure 12. Global Omnichannel Customer Engagement Market Share by Regions (2022-2027) Figure 13. Global Omnichannel Customer Engagement Market Share by Players in 2020 Figure 14. Global Top Omnichannel Customer Engagement Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Omnichannel Customer Engagement as of 2020 Figure 15. The Top 10 and 5 Players Market Share by Omnichannel Customer Engagement Revenue in 2020 Figure 16. Global Omnichannel Customer Engagement Revenue Market Share by Type (2016-2021) Figure 17. Global Omnichannel Customer Engagement Revenue Market Share by Type (2022-2027) Figure 18. North America Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 19. North America Omnichannel Customer Engagement Market Share by Type (2016-2027) Figure 20. North America Omnichannel Customer Engagement Market Share by Application (2016-2027) Figure 21. North America Omnichannel Customer Engagement Market Share by Country (2016-2027) Figure 22. United States Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Canada Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 25. Europe Omnichannel Customer Engagement Market Share by Type (2016-2027) Figure 26. Europe Omnichannel Customer Engagement Market Share by Application (2016-2027) Figure 27. Europe Omnichannel Customer Engagement Market Share by Country (2016-2027) Figure 28. Germany Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. France Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. U.K. Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Italy Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Russia Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Nordic Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Asia-Pacific Omnichannel Customer Engagement Market Share by Type (2016-2027) Figure 36. Asia-Pacific Omnichannel Customer Engagement Market Share by Application (2016-2027) Figure 37. Asia-Pacific Omnichannel Customer Engagement Market Share by Region (2016-2027) Figure 38. China Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. Japan Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. South Korea Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. Southeast Asia Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. India Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Australia Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. Latin America Omnichannel Customer Engagement Market Share by Type (2016-2027) Figure 46. Latin America Omnichannel Customer Engagement Market Share by Application (2016-2027) Figure 47. Latin America Omnichannel Customer Engagement Market Share by Country (2016-2027) Figure 48. Mexico Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Brazil Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 51. Middle East & Africa Omnichannel Customer Engagement Market Share by Type (2016-2027) Figure 52. Middle East & Africa Omnichannel Customer Engagement Market Share by Application (2016-2027) Figure 53. Middle East & Africa Omnichannel Customer Engagement Market Share by Country (2016-2027) Figure 54. Turkey Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. Saudi Arabia Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. UAE Omnichannel Customer Engagement Market Size YoY Growth (2016-2027) & (US$ Million) Figure 57. Emarsys (SAP) Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 58. Oracle Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 59. Genesys Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 60. Airship Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 61. Nuance Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 62. Avaya Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 63. Infobip Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 64. Microsoft Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 65. Freshworks Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 66. Zoho Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 67. Zendesk Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 68. Salesforce Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 69. ServiceNow Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 70. Vtiger Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 71. Pegasystems Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 72. eGain Revenue Growth Rate in Omnichannel Customer Engagement Business (2016-2021) Figure 73. Bottom-up and Top-down Approaches for This Report Figure 74. Data Triangulation Figure 75. Key Executives Interviewed

Emarsys (SAP) Oracle Genesys Airship Nuance Avaya Infobip Microsoft Freshworks Zoho Zendesk Salesforce ServiceNow Vtiger Pegasystems eGain