1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 On-Premise 1.2.3 Cloud-based 1.3 Market by Application 1.3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Telecom & IT 1.3.3 BFSI 1.3.4 Healthcare & Life Sciences 1.3.5 Government & Public 1.3.6 Retail & Consumer Goods 1.3.7 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Perspective (2016-2027) 2.2 Outsourced Call Centers (Outsourced Contact Centers) Growth Trends by Regions 2.2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Outsourced Call Centers (Outsourced Contact Centers) Historic Market Share by Regions (2016-2021) 2.2.3 Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Regions (2022-2027) 2.3 Outsourced Call Centers (Outsourced Contact Centers) Industry Dynamic 2.3.1 Outsourced Call Centers (Outsourced Contact Centers) Market Trends 2.3.2 Outsourced Call Centers (Outsourced Contact Centers) Market Drivers 2.3.3 Outsourced Call Centers (Outsourced Contact Centers) Market Challenges 2.3.4 Outsourced Call Centers (Outsourced Contact Centers) Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue 3.1.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue (2016-2021) 3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Players (2016-2021) 3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue 3.4 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio 3.4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2020 3.5 Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Area Served 3.6 Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service 3.7 Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Type 4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Type (2016-2021) 4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2022-2027) 5 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Application 5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Application (2016-2021) 5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027) 6.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type 6.2.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 6.2.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) 6.2.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027) 6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application 6.3.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 6.3.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) 6.3.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027) 6.4 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country 6.4.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) 6.4.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027) 7.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type 7.2.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 7.2.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) 7.2.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027) 7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application 7.3.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 7.3.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) 7.3.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027) 7.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country 7.4.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) 7.4.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027) 8.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type 8.2.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027) 8.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application 8.3.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027) 8.4 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region 8.4.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027) 9.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type 9.2.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 9.2.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) 9.2.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027) 9.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application 9.3.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 9.3.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) 9.3.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027) 9.4 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country 9.4.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) 9.4.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027) 10.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type 10.2.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027) 10.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application 10.3.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027) 10.4 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country 10.4.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Teleperformance 11.1.1 Teleperformance Company Details 11.1.2 Teleperformance Business Overview 11.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.1.4 Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.1.5 Teleperformance Recent Development 11.2 Concentrix (Convergys) 11.2.1 Concentrix (Convergys) Company Details 11.2.2 Concentrix (Convergys) Business Overview 11.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.2.4 Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.2.5 Concentrix (Convergys) Recent Development 11.3 Alorica 11.3.1 Alorica Company Details 11.3.2 Alorica Business Overview 11.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.3.4 Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.3.5 Alorica Recent Development 11.4 Atento 11.4.1 Atento Company Details 11.4.2 Atento Business Overview 11.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.4.4 Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.4.5 Atento Recent Development 11.5 Acticall (Sitel) 11.5.1 Acticall (Sitel) Company Details 11.5.2 Acticall (Sitel) Business Overview 11.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.5.4 Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.5.5 Acticall (Sitel) Recent Development 11.6 Arvato 11.6.1 Arvato Company Details 11.6.2 Arvato Business Overview 11.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.6.4 Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.6.5 Arvato Recent Development 11.7 Sykes Enterprises 11.7.1 Sykes Enterprises Company Details 11.7.2 Sykes Enterprises Business Overview 11.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.7.4 Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.7.5 Sykes Enterprises Recent Development 11.8 TeleTech 11.8.1 TeleTech Company Details 11.8.2 TeleTech Business Overview 11.8.3 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.8.4 TeleTech Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.8.5 TeleTech Recent Development 11.9 Transcom 11.9.1 Transcom Company Details 11.9.2 Transcom Business Overview 11.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.9.4 Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.9.5 Transcom Recent Development 11.10 Serco 11.10.1 Serco Company Details 11.10.2 Serco Business Overview 11.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.10.4 Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.10.5 Serco Recent Development 11.11 HKT Teleservices 11.11.1 HKT Teleservices Company Details 11.11.2 HKT Teleservices Business Overview 11.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.11.4 HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.11.5 HKT Teleservices Recent Development 11.12 Comdata 11.12.1 Comdata Company Details 11.12.2 Comdata Business Overview 11.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Introduction 11.12.4 Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) 11.12.5 Comdata Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of On-Premise Table 3. Key Players of Cloud-based Table 4. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions (2016-2021) Table 8. Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions (2022-2027) Table 10. Outsourced Call Centers (Outsourced Contact Centers) Market Trends Table 11. Outsourced Call Centers (Outsourced Contact Centers) Market Drivers Table 12. Outsourced Call Centers (Outsourced Contact Centers) Market Challenges Table 13. Outsourced Call Centers (Outsourced Contact Centers) Market Restraints Table 14. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Players (2016-2021) Table 16. Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Outsourced Call Centers (Outsourced Contact Centers) as of 2020) Table 17. Ranking of Global Top Outsourced Call Centers (Outsourced Contact Centers) Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Outsourced Call Centers (Outsourced Contact Centers) Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service Table 21. Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million) Table 24. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2016-2021) Table 25. Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Application (2016-2021) Table 29. Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million) Table 32. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) (US$ Million) Table 34. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027) & (US$ Million) Table 61. Teleperformance Company Details Table 62. Teleperformance Business Overview Table 63. Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Product Table 64. Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 65. Teleperformance Recent Development Table 66. Concentrix (Convergys) Company Details Table 67. Concentrix (Convergys) Business Overview Table 68. Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Product Table 69. Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 70. Concentrix (Convergys) Recent Development Table 71. Alorica Company Details Table 72. Alorica Business Overview Table 73. Alorica Outsourced Call Centers (Outsourced Contact Centers) Product Table 74. Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 75. Alorica Recent Development Table 76. Atento Company Details Table 77. Atento Business Overview Table 78. Atento Outsourced Call Centers (Outsourced Contact Centers) Product Table 79. Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 80. Atento Recent Development Table 81. Acticall (Sitel) Company Details Table 82. Acticall (Sitel) Business Overview Table 83. Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Product Table 84. Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 85. Acticall (Sitel) Recent Development Table 86. Arvato Company Details Table 87. Arvato Business Overview Table 88. Arvato Outsourced Call Centers (Outsourced Contact Centers) Product Table 89. Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 90. Arvato Recent Development Table 91. Sykes Enterprises Company Details Table 92. Sykes Enterprises Business Overview Table 93. Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Product Table 94. Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 95. Sykes Enterprises Recent Development Table 96. TeleTech Company Details Table 97. TeleTech Business Overview Table 98. TeleTech Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 99. TeleTech Recent Development Table 100. Transcom Company Details Table 101. Transcom Business Overview Table 102. Transcom Outsourced Call Centers (Outsourced Contact Centers) Product Table 103. Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 104. Transcom Recent Development Table 105. Serco Company Details Table 106. Serco Business Overview Table 107. Serco Outsourced Call Centers (Outsourced Contact Centers) Product Table 108. Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 109. Serco Recent Development Table 110. HKT Teleservices Company Details Table 111. HKT Teleservices Business Overview Table 112. HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Product Table 113. HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 114. HKT Teleservices Recent Development Table 115. Comdata Company Details Table 116. Comdata Business Overview Table 117. Comdata Outsourced Call Centers (Outsourced Contact Centers) Product Table 118. Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) & (US$ Million) Table 119. Comdata Recent Development Table 120. Research Programs/Design for This Report Table 121. Key Data Information from Secondary Sources Table 122. Key Data Information from Primary Sources List of Figures Figure 1. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type: 2020 VS 2027 Figure 2. On-Premise Features Figure 3. Cloud-based Features Figure 4. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2020 VS 2027 Figure 5. Telecom & IT Case Studies Figure 6. BFSI Case Studies Figure 7. Healthcare & Life Sciences Case Studies Figure 8. Government & Public Case Studies Figure 9. Retail & Consumer Goods Case Studies Figure 10. Others Case Studies Figure 11. Outsourced Call Centers (Outsourced Contact Centers) Report Years Considered Figure 12. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 13. Global Outsourced Call Centers (Outsourced Contact Centers) Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 14. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions: 2020 VS 2027 Figure 15. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions (2022-2027) Figure 16. Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Players in 2020 Figure 17. Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Outsourced Call Centers (Outsourced Contact Centers) as of 2020 Figure 18. The Top 10 and 5 Players Market Share by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2020 Figure 19. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2016-2021) Figure 20. Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type (2022-2027) Figure 21. North America Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. North America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2016-2027) Figure 23. North America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2016-2027) Figure 24. North America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Country (2016-2027) Figure 25. United States Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 26. Canada Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 27. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2016-2027) Figure 29. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2016-2027) Figure 30. Europe Outsourced Call Centers (Outsourced Contact Centers) Market Share by Country (2016-2027) Figure 31. Germany Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. France Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. U.K. Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Italy Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Russia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 36. Nordic Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 37. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2016-2027) Figure 39. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2016-2027) Figure 40. Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Share by Region (2016-2027) Figure 41. China Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. South Korea Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. India Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 46. Australia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 47. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2016-2027) Figure 49. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2016-2027) Figure 50. Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Share by Country (2016-2027) Figure 51. Mexico Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 52. Brazil Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 53. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Share by Type (2016-2027) Figure 55. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2016-2027) Figure 56. Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Share by Country (2016-2027) Figure 57. Turkey Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 58. Saudi Arabia Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 59. UAE Outsourced Call Centers (Outsourced Contact Centers) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 60. Teleperformance Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 61. Concentrix (Convergys) Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 62. Alorica Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 63. Atento Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 64. Acticall (Sitel) Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 65. Arvato Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 66. Sykes Enterprises Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 67. TeleTech Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 68. Transcom Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 69. Serco Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 70. HKT Teleservices Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 71. Comdata Revenue Growth Rate in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021) Figure 72. Bottom-up and Top-down Approaches for This Report Figure 73. Data Triangulation Figure 74. Key Executives Interviewed

Teleperformance Concentrix (Convergys) Alorica Atento Acticall (Sitel) Arvato Sykes Enterprises TeleTech Transcom Serco HKT Teleservices Comdata