Table of Contents Chapter 1 Contact Center Outsourcing Market Overview 1.1 Contact Center Outsourcing Definition 1.2 Global Contact Center Outsourcing Market Size Status and Outlook (2015-2030) 1.3 Global Contact Center Outsourcing Market Size Comparison by Region (2015-2030) 1.4 Global Contact Center Outsourcing Market Size Comparison by Type (2015-2030) 1.5 Global Contact Center Outsourcing Market Size Comparison by Application (2015-2030) 1.6 Global Contact Center Outsourcing Market Size Comparison by Sales Channel (2015-2030) 1.7 Contact Center Outsourcing Market Dynamics (COVID-19 Impacts) 1.7.1 Market Drivers/Opportunities 1.7.2 Market Challenges/Risks 1.7.3 Market News (Mergers/Acquisitions/Expansion) 1.7.4 COVID-19 Impacts on Current Market 1.7.5 Post-Strategies of COVID-19 Outbreak Chapter 2 Contact Center Outsourcing Market Segment Analysis by Player 2.1 Global Contact Center Outsourcing Sales and Market Share by Player (2018-2020) 2.2 Global Contact Center Outsourcing Revenue and Market Share by Player (2018-2020) 2.3 Global Contact Center Outsourcing Average Price by Player (2018-2020) 2.4 Players Competition Situation & Trends 2.5 Conclusion of Segment by Player Chapter 3 Contact Center Outsourcing Market Segment Analysis by Type 3.1 Global Contact Center Outsourcing Market by Type 3.1.1 Email Support 3.1.2 Chat Support 3.1.3 Voice Over IP (VoIP) 3.1.4 Website Support 3.1.5 Others 3.2 Global Contact Center Outsourcing Sales and Market Share by Type (2015-2020) 3.3 Global Contact Center Outsourcing Revenue and Market Share by Type (2015-2020) 3.4 Global Contact Center Outsourcing Average Price by Type (2015-2020) 3.5 Leading Players of Contact Center Outsourcing by Type in 2020 3.6 Conclusion of Segment by Type Chapter 4 Contact Center Outsourcing Market Segment Analysis by Application 4.1 Global Contact Center Outsourcing Market by Application 4.1.1 BFSI 4.1.2 Retail 4.1.3 Government 4.1.4 IT & Telecommunication 4.1.5 Healthcare 4.2 Global Contact Center Outsourcing Revenue and Market Share by Application (2015-2020) 4.3 Leading Consumers of Contact Center Outsourcing by Application in 2020 4.4 Conclusion of Segment by Application Chapter 5 Contact Center Outsourcing Market Segment Analysis by Sales Channel 5.1 Global Contact Center Outsourcing Market by Sales Channel 5.1.1 Direct Channel 5.1.2 Distribution Channel 5.2 Global Contact Center Outsourcing Revenue and Market Share by Sales Channel (2015-2020) 5.3 Leading Distributors/Dealers of Contact Center Outsourcing by Sales Channel in 2020 5.4 Conclusion of Segment by Sales Channel Chapter 6 Contact Center Outsourcing Market Segment Analysis by Region 6.1 Global Contact Center Outsourcing Market Size and CAGR by Region (2015-2030) 6.2 Global Contact Center Outsourcing Sales and Market Share by Region (2015-2020) 6.3 Global Contact Center Outsourcing Revenue and Market Share by Region (2015-2020) 6.4 North America 6.4.1 North America Market by Country 6.4.2 North America Contact Center Outsourcing Market Share by Type 6.4.3 North America Contact Center Outsourcing Market Share by Application 6.4.4 United States 6.4.5 Canada 6.4.6 Mexico 6.5 Europe 6.5.1 Europe Market by Country 6.5.2 Europe Contact Center Outsourcing Market Share by Type 6.5.3 Europe Contact Center Outsourcing Market Share by Application 6.5.4 Germany 6.5.5 UK 6.5.6 France 6.5.7 Italy 6.5.8 Russia 6.5.9 Spain 6.6 Asia-Pacific 6.6.1 Asia-Pacific Market by Country 6.6.2 Asia-Pacific Contact Center Outsourcing Market Share by Type 6.6.3 Asia-Pacific Contact Center Outsourcing Market Share by Application 6.6.4 China 6.6.5 Japan 6.6.6 Korea 6.6.7 India 6.6.8 Southeast Asia 6.6.9 Australia 6.7 South America 6.7.1 South America Market by Country 6.7.2 South America Contact Center Outsourcing Market Share by Type 6.7.3 South America Contact Center Outsourcing Market Share by Application 6.7.4 Brazil 6.7.5 Argentina 6.7.6 Colombia 6.8 Middle East & Africa 6.8.1 Middle East & Africa Market by Country 6.8.2 Middle East & Africa Contact Center Outsourcing Market Share by Type 6.8.3 Middle East & Africa Contact Center Outsourcing Market Share by Application 6.8.4 UAE 6.8.5 Saudi Arabia 6.8.6 South Africa 6.9 Conclusion of Segment by Region Chapter 7 Profile of Leading Contact Center Outsourcing Players 7.1 Acticall Sitel Group 7.1.1 Company Snapshot 7.1.2 Product/Service Offered 7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share) 7.1.4 COVID-19 Impact on Acticall Sitel Group 7.2 Alorica 7.3 Arvato 7.4 Atento 7.5 Capita 7.6 Carlyle Group (Comdata) 7.7 CGS 7.8 Conduent 7.9 Datamark 7.10 Five9 7.11 Grupo Konecta 7.12 Hinduja Global Solutions (HGS) 7.13 HKT Teleservices 7.14 HP 7.15 IBM 7.16 Infinit Contact 7.17 Invensis Technologies 7.18 Runway 7.19 SERCO GROUP 7.20 Sitel 7.21 StarTek 7.22 Sykes 7.23 Synnex 7.24 Telekom Malaysia (VADS) 7.25 Teleperformance 7.26 Transcom 7.27 Transcosmos 7.28 TTEC 7.29 Webhelp 7.29 Webhelp Chapter 8 Upstream and Downstream Analysis of Contact Center Outsourcing 8.1 Industrial Chain of Contact Center Outsourcing 8.2 Upstream of Contact Center Outsourcing 8.2.1 Raw Materials 8.2.2 Labor Cost 8.2.3 Manufacturing Expenses 8.2.4 Manufacturing Cost Structure 8.2.5 Manufacturing Process 8.3 Downstream of Contact Center Outsourcing 8.3.1 Leading Distributors/Dealers of Contact Center Outsourcing 8.3.2 Leading Consumers of Contact Center Outsourcing Chapter 9 Development Trend of Contact Center Outsourcing (2021-2030) 9.1 Global Contact Center Outsourcing Market Size (Sales and Revenue) Forecast (2021-2030) 9.2 Global Contact Center Outsourcing Market Size and CAGR Forecast by Region (2021-2030) 9.3 Global Contact Center Outsourcing Market Size and CAGR Forecast by Type (2021-2030) 9.4 Global Contact Center Outsourcing Market Size and CAGR Forecast by Application (2021-2030) 9.5 Global Contact Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2021-2030) Chapter 10 Appendix 10.1 Research Methodology 10.2 Data Sources 10.3 Disclaimer 10.4 Analysts Certification

List of Tables and Figures Figure Contact Center Outsourcing Example Figure Global Contact Center Outsourcing Revenue (Million $) Status and Outlook (2015-2030) Figure Global Contact Center Outsourcing Revenue (Million $) Comparison by Region (2015-2030) Figure Global Contact Center Outsourcing Revenue (Million $) Comparison by Type (2015-2030) Figure Global Contact Center Outsourcing Revenue (Million $) Comparison by Application (2015-2030) Figure Global Contact Center Outsourcing Revenue (Million $) Comparison by Sales Channel (2015-2030) Table Global Contact Center Outsourcing Sales by Player (2018-2020) Table Global Contact Center Outsourcing Sales Market Share by Player (2018-2020) Figure Global Contact Center Outsourcing Sales Market Share by Player in 2020 Table Global Contact Center Outsourcing Revenue (Million $) by Player (2018-2020) Table Global Contact Center Outsourcing Revenue Market Share by Player (2018-2020) Figure Global Contact Center Outsourcing Revenue Market Share by Player in 2020 Table Global Contact Center Outsourcing Average Price by Player (2018-2020) Figure Global Contact Center Outsourcing Average Price by Player in 2020 Figure Global Contact Center Outsourcing Players Competition Situation – Top 5 Players’ Revenue Market Share in 2018 Figure Global Contact Center Outsourcing Players Competition Trends – Top 5 Players’ Revenue Market Share in 2020 Figure Example of Email Support Figure Global Email Support Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Chat Support Figure Global Chat Support Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Voice Over IP (VoIP) Figure Global Voice Over IP (VoIP) Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Website Support Figure Global Website Support Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Others Figure Global Others Revenue (Million $) and Growth Rate (2015-2020) Table Global Contact Center Outsourcing Sales by Type (2015-2020) Table Global Contact Center Outsourcing Sales Market Share by Type (2015-2020) Figure Global Contact Center Outsourcing Sales Market Share by Type in 2020 Table Global Contact Center Outsourcing Revenue (Million $) by Type (2015-2020) Table Global Contact Center Outsourcing Revenue Market Share by Type (2015-2020) Figure Global Contact Center Outsourcing Revenue Market Share by Type in 2020 Table Global Contact Center Outsourcing Average Price by Type (2015-2020) Figure Global Contact Center Outsourcing Average Price by Type in 2020 Table Leading Players of Contact Center Outsourcing by Type in 2020 Figure Example of BFSI Figure Global Contact Center Outsourcing for BFSI Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Retail Figure Global Contact Center Outsourcing for Retail Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Government Figure Global Contact Center Outsourcing for Government Revenue (Million $) and Growth Rate (2015-2020) Figure Example of IT & Telecommunication Figure Global Contact Center Outsourcing for IT & Telecommunication Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Healthcare Figure Global Contact Center Outsourcing for Healthcare Revenue (Million $) and Growth Rate (2015-2020) Table Global Contact Center Outsourcing Sales by Application (2015-2020) Table Global Contact Center Outsourcing Sales Market Share by Application (2015-2020) Figure Global Contact Center Outsourcing Sales Market Share by Application in 2020 Table Leading Consumers of Contact Center Outsourcing by Application in 2020 Figure Example of Direct Channel Figure Global Contact Center Outsourcing for Direct Channel Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Distribution Channel Figure Global Contact Center Outsourcing for Distribution Channel Revenue (Million $) and Growth Rate (2015-2020) Table Global Contact Center Outsourcing Revenue by Sales Channel (2015-2020) Table Global Contact Center Outsourcing Revenue Market Share by Sales Channel (2015-2020) Figure Global Contact Center Outsourcing Revenue Market Share by Sales Channel in 2020 Table Leading Distributors/Dealers of Contact Center Outsourcing by Sales Channel in 2020 Table Global Contact Center Outsourcing Market Size and CAGR by Region (2015-2030) Table Global Contact Center Outsourcing Sales by Region (2015-2020) Table Global Contact Center Outsourcing Sales Market Share by Region (2015-2020) Figure Global Contact Center Outsourcing Sales Market Share by Region in 2020 Table Global Contact Center Outsourcing Revenue (Million $) by Region (2015-2020) Table Global Contact Center Outsourcing Revenue Market Share by Region (2015-2020) Figure Global Contact Center Outsourcing Revenue Market Share by Region in 2020 Table North America Contact Center Outsourcing Sales by Country (2015-2020) Figure North America Contact Center Outsourcing Sales Market Share by Country (2015-2020) Table North America Contact Center Outsourcing Revenue by Country (2015-2020) Figure North America Contact Center Outsourcing Revenue Market Share by Country (2015-2020) Figure North America Contact Center Outsourcing Market Share by Type in 2020 Figure North America Contact Center Outsourcing Market Share by Application in 2020 Figure United States Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure United States Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Canada Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Canada Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Mexico Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Mexico Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Table Europe Contact Center Outsourcing Sales by Country (2015-2020) Figure Europe Contact Center Outsourcing Sales Market Share by Country (2015-2020) Table Europe Contact Center Outsourcing Revenue by Country (2015-2020) Figure Europe Contact Center Outsourcing Revenue Market Share by Country (2015-2020) Figure Europe Contact Center Outsourcing Market Share by Type in 2020 Figure Europe Contact Center Outsourcing Market Share by Application in 2020 Figure Germany Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Germany Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure UK Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure UK Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure France Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure France Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Italy Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Italy Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Russia Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Russia Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Spain Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Spain Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Table Asia-Pacific Contact Center Outsourcing Sales by Country (2015-2020) Figure Asia-Pacific Contact Center Outsourcing Sales Market Share by Country (2015-2020) Table Asia-Pacific Contact Center Outsourcing Revenue by Country (2015-2020) Figure Asia-Pacific Contact Center Outsourcing Revenue Market Share by Country (2015-2020) Figure Asia-Pacific Contact Center Outsourcing Market Share by Type in 2020 Figure Asia-Pacific Contact Center Outsourcing Market Share by Application in 2020 Figure China Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure China Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Japan Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Japan Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Korea Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Korea Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure India Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure India Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Southeast Asia Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Southeast Asia Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Australia Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Australia Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Table South America Contact Center Outsourcing Sales by Country (2015-2020) Figure South America Contact Center Outsourcing Sales Market Share by Country (2015-2020) Table South America Contact Center Outsourcing Revenue by Country (2015-2020) Figure South America Contact Center Outsourcing Revenue Market Share by Country (2015-2020) Figure South America Contact Center Outsourcing Market Share by Type in 2020 Figure South America Contact Center Outsourcing Market Share by Application in 2020 Figure Brazil Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Brazil Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Argentina Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Argentina Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Colombia Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Colombia Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Table Middle East & Africa Contact Center Outsourcing Sales by Country (2015-2020) Figure Middle East & Africa Contact Center Outsourcing Sales Market Share by Country (2015-2020) Table Middle East & Africa Contact Center Outsourcing Revenue by Country (2015-2020) Figure Middle East & Africa Contact Center Outsourcing Revenue Market Share by Country (2015-2020) Figure Middle East & Africa Contact Center Outsourcing Market Share by Type in 2020 Figure Middle East & Africa Contact Center Outsourcing Market Share by Application in 2020 Figure UAE Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure UAE Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Saudi Arabia Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure Saudi Arabia Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure South Africa Contact Center Outsourcing Sales and Growth Rate (2015-2020) Figure South Africa Contact Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Table Company Snapshot of Acticall Sitel Group Table Contact Center Outsourcing Introduction of Acticall Sitel Group Table Contact Center Outsourcing Sales, Price, Revenue, Gross Margin and Market Share of Acticall Sitel Group (2018-2020) Table Industrial Chain of Contact Center Outsourcing Table Manufacturing Cost Structure of Contact Center Outsourcing Table General Manufacturing Process of Contact Center Outsourcing Table Leading Distributors/Dealers of Contact Center Outsourcing Table Leading Consumers of Contact Center Outsourcing Figure Global Contact Center Outsourcing Sales and Growth Rate Forecast (2021-2030) Figure Global Contact Center Outsourcing Revenue and Growth Rate Forecast (2021-2030) Table Global Contact Center Outsourcing Market Size and CAGR Forecast by Region (2021-2030) Table Global Contact Center Outsourcing Market Size and CAGR Forecast by Type (2021-2030) Table Global Contact Center Outsourcing Market Size and CAGR Forecast by Application (2021-2030) Table Global Contact Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2021-2030)