Table of Contents Chapter 1 Call Center Outsourcing Market Overview 1.1 Call Center Outsourcing Definition 1.2 Global Call Center Outsourcing Market Size Status and Outlook (2015-2030) 1.3 Global Call Center Outsourcing Market Size Comparison by Region (2015-2030) 1.4 Global Call Center Outsourcing Market Size Comparison by Type (2015-2030) 1.5 Global Call Center Outsourcing Market Size Comparison by Application (2015-2030) 1.6 Global Call Center Outsourcing Market Size Comparison by Sales Channel (2015-2030) 1.7 Call Center Outsourcing Market Dynamics (COVID-19 Impacts) 1.7.1 Market Drivers/Opportunities 1.7.2 Market Challenges/Risks 1.7.3 Market News (Mergers/Acquisitions/Expansion) 1.7.4 COVID-19 Impacts on Current Market 1.7.5 Post-Strategies of COVID-19 Outbreak Chapter 2 Call Center Outsourcing Market Segment Analysis by Player 2.1 Global Call Center Outsourcing Sales and Market Share by Player (2018-2020) 2.2 Global Call Center Outsourcing Revenue and Market Share by Player (2018-2020) 2.3 Global Call Center Outsourcing Average Price by Player (2018-2020) 2.4 Players Competition Situation & Trends 2.5 Conclusion of Segment by Player Chapter 3 Call Center Outsourcing Market Segment Analysis by Type 3.1 Global Call Center Outsourcing Market by Type 3.1.1 Email Support 3.1.2 Chat Support 3.1.3 Voice Over IP (VoIP) 3.1.4 Website Support 3.1.5 Others 3.2 Global Call Center Outsourcing Sales and Market Share by Type (2015-2020) 3.3 Global Call Center Outsourcing Revenue and Market Share by Type (2015-2020) 3.4 Global Call Center Outsourcing Average Price by Type (2015-2020) 3.5 Leading Players of Call Center Outsourcing by Type in 2020 3.6 Conclusion of Segment by Type Chapter 4 Call Center Outsourcing Market Segment Analysis by Application 4.1 Global Call Center Outsourcing Market by Application 4.1.1 BFSI 4.1.2 Retail 4.1.3 Government 4.1.4 IT & Telecommunication 4.1.5 Healthcare 4.2 Global Call Center Outsourcing Revenue and Market Share by Application (2015-2020) 4.3 Leading Consumers of Call Center Outsourcing by Application in 2020 4.4 Conclusion of Segment by Application Chapter 5 Call Center Outsourcing Market Segment Analysis by Sales Channel 5.1 Global Call Center Outsourcing Market by Sales Channel 5.1.1 Direct Channel 5.1.2 Distribution Channel 5.2 Global Call Center Outsourcing Revenue and Market Share by Sales Channel (2015-2020) 5.3 Leading Distributors/Dealers of Call Center Outsourcing by Sales Channel in 2020 5.4 Conclusion of Segment by Sales Channel Chapter 6 Call Center Outsourcing Market Segment Analysis by Region 6.1 Global Call Center Outsourcing Market Size and CAGR by Region (2015-2030) 6.2 Global Call Center Outsourcing Sales and Market Share by Region (2015-2020) 6.3 Global Call Center Outsourcing Revenue and Market Share by Region (2015-2020) 6.4 North America 6.4.1 North America Market by Country 6.4.2 North America Call Center Outsourcing Market Share by Type 6.4.3 North America Call Center Outsourcing Market Share by Application 6.4.4 United States 6.4.5 Canada 6.4.6 Mexico 6.5 Europe 6.5.1 Europe Market by Country 6.5.2 Europe Call Center Outsourcing Market Share by Type 6.5.3 Europe Call Center Outsourcing Market Share by Application 6.5.4 Germany 6.5.5 UK 6.5.6 France 6.5.7 Italy 6.5.8 Russia 6.5.9 Spain 6.6 Asia-Pacific 6.6.1 Asia-Pacific Market by Country 6.6.2 Asia-Pacific Call Center Outsourcing Market Share by Type 6.6.3 Asia-Pacific Call Center Outsourcing Market Share by Application 6.6.4 China 6.6.5 Japan 6.6.6 Korea 6.6.7 India 6.6.8 Southeast Asia 6.6.9 Australia 6.7 South America 6.7.1 South America Market by Country 6.7.2 South America Call Center Outsourcing Market Share by Type 6.7.3 South America Call Center Outsourcing Market Share by Application 6.7.4 Brazil 6.7.5 Argentina 6.7.6 Colombia 6.8 Middle East & Africa 6.8.1 Middle East & Africa Market by Country 6.8.2 Middle East & Africa Call Center Outsourcing Market Share by Type 6.8.3 Middle East & Africa Call Center Outsourcing Market Share by Application 6.8.4 UAE 6.8.5 Saudi Arabia 6.8.6 South Africa 6.9 Conclusion of Segment by Region Chapter 7 Profile of Leading Call Center Outsourcing Players 7.1 Acticall Sitel Group 7.1.1 Company Snapshot 7.1.2 Product/Service Offered 7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share) 7.1.4 COVID-19 Impact on Acticall Sitel Group 7.2 Alorica 7.3 Arvato 7.4 Atento 7.5 Capita 7.6 Carlyle Group (Comdata) 7.7 CGS 7.8 Conduent 7.9 Datamark 7.10 Five9 7.11 Grupo Konecta 7.12 Hinduja Global Solutions (HGS) 7.13 HKT Teleservices 7.14 HP 7.15 IBM 7.16 Infinit Contact 7.17 Invensis Technologies 7.18 Runway 7.19 SERCO GROUP 7.20 Sitel 7.21 StarTek 7.22 Sykes 7.23 Synnex 7.24 Telekom Malaysia (VADS) 7.25 Teleperformance 7.26 Transcom 7.27 Transcosmos 7.28 TTEC 7.29 Webhelp 7.29 Webhelp Chapter 8 Upstream and Downstream Analysis of Call Center Outsourcing 8.1 Industrial Chain of Call Center Outsourcing 8.2 Upstream of Call Center Outsourcing 8.2.1 Raw Materials 8.2.2 Labor Cost 8.2.3 Manufacturing Expenses 8.2.4 Manufacturing Cost Structure 8.2.5 Manufacturing Process 8.3 Downstream of Call Center Outsourcing 8.3.1 Leading Distributors/Dealers of Call Center Outsourcing 8.3.2 Leading Consumers of Call Center Outsourcing Chapter 9 Development Trend of Call Center Outsourcing (2021-2030) 9.1 Global Call Center Outsourcing Market Size (Sales and Revenue) Forecast (2021-2030) 9.2 Global Call Center Outsourcing Market Size and CAGR Forecast by Region (2021-2030) 9.3 Global Call Center Outsourcing Market Size and CAGR Forecast by Type (2021-2030) 9.4 Global Call Center Outsourcing Market Size and CAGR Forecast by Application (2021-2030) 9.5 Global Call Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2021-2030) Chapter 10 Appendix 10.1 Research Methodology 10.2 Data Sources 10.3 Disclaimer 10.4 Analysts Certification

List of Tables and Figures Figure Call Center Outsourcing Example Figure Global Call Center Outsourcing Revenue (Million $) Status and Outlook (2015-2030) Figure Global Call Center Outsourcing Revenue (Million $) Comparison by Region (2015-2030) Figure Global Call Center Outsourcing Revenue (Million $) Comparison by Type (2015-2030) Figure Global Call Center Outsourcing Revenue (Million $) Comparison by Application (2015-2030) Figure Global Call Center Outsourcing Revenue (Million $) Comparison by Sales Channel (2015-2030) Table Global Call Center Outsourcing Sales by Player (2018-2020) Table Global Call Center Outsourcing Sales Market Share by Player (2018-2020) Figure Global Call Center Outsourcing Sales Market Share by Player in 2020 Table Global Call Center Outsourcing Revenue (Million $) by Player (2018-2020) Table Global Call Center Outsourcing Revenue Market Share by Player (2018-2020) Figure Global Call Center Outsourcing Revenue Market Share by Player in 2020 Table Global Call Center Outsourcing Average Price by Player (2018-2020) Figure Global Call Center Outsourcing Average Price by Player in 2020 Figure Global Call Center Outsourcing Players Competition Situation – Top 5 Players’ Revenue Market Share in 2018 Figure Global Call Center Outsourcing Players Competition Trends – Top 5 Players’ Revenue Market Share in 2020 Figure Example of Email Support Figure Global Email Support Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Chat Support Figure Global Chat Support Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Voice Over IP (VoIP) Figure Global Voice Over IP (VoIP) Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Website Support Figure Global Website Support Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Others Figure Global Others Revenue (Million $) and Growth Rate (2015-2020) Table Global Call Center Outsourcing Sales by Type (2015-2020) Table Global Call Center Outsourcing Sales Market Share by Type (2015-2020) Figure Global Call Center Outsourcing Sales Market Share by Type in 2020 Table Global Call Center Outsourcing Revenue (Million $) by Type (2015-2020) Table Global Call Center Outsourcing Revenue Market Share by Type (2015-2020) Figure Global Call Center Outsourcing Revenue Market Share by Type in 2020 Table Global Call Center Outsourcing Average Price by Type (2015-2020) Figure Global Call Center Outsourcing Average Price by Type in 2020 Table Leading Players of Call Center Outsourcing by Type in 2020 Figure Example of BFSI Figure Global Call Center Outsourcing for BFSI Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Retail Figure Global Call Center Outsourcing for Retail Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Government Figure Global Call Center Outsourcing for Government Revenue (Million $) and Growth Rate (2015-2020) Figure Example of IT & Telecommunication Figure Global Call Center Outsourcing for IT & Telecommunication Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Healthcare Figure Global Call Center Outsourcing for Healthcare Revenue (Million $) and Growth Rate (2015-2020) Table Global Call Center Outsourcing Sales by Application (2015-2020) Table Global Call Center Outsourcing Sales Market Share by Application (2015-2020) Figure Global Call Center Outsourcing Sales Market Share by Application in 2020 Table Leading Consumers of Call Center Outsourcing by Application in 2020 Figure Example of Direct Channel Figure Global Call Center Outsourcing for Direct Channel Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Distribution Channel Figure Global Call Center Outsourcing for Distribution Channel Revenue (Million $) and Growth Rate (2015-2020) Table Global Call Center Outsourcing Revenue by Sales Channel (2015-2020) Table Global Call Center Outsourcing Revenue Market Share by Sales Channel (2015-2020) Figure Global Call Center Outsourcing Revenue Market Share by Sales Channel in 2020 Table Leading Distributors/Dealers of Call Center Outsourcing by Sales Channel in 2020 Table Global Call Center Outsourcing Market Size and CAGR by Region (2015-2030) Table Global Call Center Outsourcing Sales by Region (2015-2020) Table Global Call Center Outsourcing Sales Market Share by Region (2015-2020) Figure Global Call Center Outsourcing Sales Market Share by Region in 2020 Table Global Call Center Outsourcing Revenue (Million $) by Region (2015-2020) Table Global Call Center Outsourcing Revenue Market Share by Region (2015-2020) Figure Global Call Center Outsourcing Revenue Market Share by Region in 2020 Table North America Call Center Outsourcing Sales by Country (2015-2020) Figure North America Call Center Outsourcing Sales Market Share by Country (2015-2020) Table North America Call Center Outsourcing Revenue by Country (2015-2020) Figure North America Call Center Outsourcing Revenue Market Share by Country (2015-2020) Figure North America Call Center Outsourcing Market Share by Type in 2020 Figure North America Call Center Outsourcing Market Share by Application in 2020 Figure United States Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure United States Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Canada Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Canada Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Mexico Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Mexico Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Table Europe Call Center Outsourcing Sales by Country (2015-2020) Figure Europe Call Center Outsourcing Sales Market Share by Country (2015-2020) Table Europe Call Center Outsourcing Revenue by Country (2015-2020) Figure Europe Call Center Outsourcing Revenue Market Share by Country (2015-2020) Figure Europe Call Center Outsourcing Market Share by Type in 2020 Figure Europe Call Center Outsourcing Market Share by Application in 2020 Figure Germany Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Germany Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure UK Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure UK Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure France Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure France Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Italy Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Italy Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Russia Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Russia Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Spain Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Spain Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Table Asia-Pacific Call Center Outsourcing Sales by Country (2015-2020) Figure Asia-Pacific Call Center Outsourcing Sales Market Share by Country (2015-2020) Table Asia-Pacific Call Center Outsourcing Revenue by Country (2015-2020) Figure Asia-Pacific Call Center Outsourcing Revenue Market Share by Country (2015-2020) Figure Asia-Pacific Call Center Outsourcing Market Share by Type in 2020 Figure Asia-Pacific Call Center Outsourcing Market Share by Application in 2020 Figure China Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure China Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Japan Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Japan Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Korea Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Korea Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure India Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure India Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Southeast Asia Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Southeast Asia Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Australia Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Australia Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Table South America Call Center Outsourcing Sales by Country (2015-2020) Figure South America Call Center Outsourcing Sales Market Share by Country (2015-2020) Table South America Call Center Outsourcing Revenue by Country (2015-2020) Figure South America Call Center Outsourcing Revenue Market Share by Country (2015-2020) Figure South America Call Center Outsourcing Market Share by Type in 2020 Figure South America Call Center Outsourcing Market Share by Application in 2020 Figure Brazil Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Brazil Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Argentina Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Argentina Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Colombia Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Colombia Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Table Middle East & Africa Call Center Outsourcing Sales by Country (2015-2020) Figure Middle East & Africa Call Center Outsourcing Sales Market Share by Country (2015-2020) Table Middle East & Africa Call Center Outsourcing Revenue by Country (2015-2020) Figure Middle East & Africa Call Center Outsourcing Revenue Market Share by Country (2015-2020) Figure Middle East & Africa Call Center Outsourcing Market Share by Type in 2020 Figure Middle East & Africa Call Center Outsourcing Market Share by Application in 2020 Figure UAE Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure UAE Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure Saudi Arabia Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure Saudi Arabia Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Figure South Africa Call Center Outsourcing Sales and Growth Rate (2015-2020) Figure South Africa Call Center Outsourcing Revenue (Million $) and Growth Rate (2015-2020) Table Company Snapshot of Acticall Sitel Group Table Call Center Outsourcing Introduction of Acticall Sitel Group Table Call Center Outsourcing Sales, Price, Revenue, Gross Margin and Market Share of Acticall Sitel Group (2018-2020) Table Industrial Chain of Call Center Outsourcing Table Manufacturing Cost Structure of Call Center Outsourcing Table General Manufacturing Process of Call Center Outsourcing Table Leading Distributors/Dealers of Call Center Outsourcing Table Leading Consumers of Call Center Outsourcing Figure Global Call Center Outsourcing Sales and Growth Rate Forecast (2021-2030) Figure Global Call Center Outsourcing Revenue and Growth Rate Forecast (2021-2030) Table Global Call Center Outsourcing Market Size and CAGR Forecast by Region (2021-2030) Table Global Call Center Outsourcing Market Size and CAGR Forecast by Type (2021-2030) Table Global Call Center Outsourcing Market Size and CAGR Forecast by Application (2021-2030) Table Global Call Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2021-2030)