1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Relationship Management Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 On-premise 1.2.3 Cloud 1.3 Market by Application 1.3.1 Global Customer Relationship Management Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 BFSI 1.3.3 Retail 1.3.4 Healthcare 1.3.5 IT & Telecom 1.3.6 Discrete Manufacturing 1.3.7 Government & Education 1.3.8 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Relationship Management Market Perspective (2016-2027) 2.2 Customer Relationship Management Growth Trends by Regions 2.2.1 Customer Relationship Management Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Customer Relationship Management Historic Market Share by Regions (2016-2021) 2.2.3 Customer Relationship Management Forecasted Market Size by Regions (2022-2027) 2.3 Customer Relationship Management Industry Dynamic 2.3.1 Customer Relationship Management Market Trends 2.3.2 Customer Relationship Management Market Drivers 2.3.3 Customer Relationship Management Market Challenges 2.3.4 Customer Relationship Management Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Relationship Management Players by Revenue 3.1.1 Global Top Customer Relationship Management Players by Revenue (2016-2021) 3.1.2 Global Customer Relationship Management Revenue Market Share by Players (2016-2021) 3.2 Global Customer Relationship Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Customer Relationship Management Revenue 3.4 Global Customer Relationship Management Market Concentration Ratio 3.4.1 Global Customer Relationship Management Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management Revenue in 2020 3.5 Customer Relationship Management Key Players Head office and Area Served 3.6 Key Players Customer Relationship Management Product Solution and Service 3.7 Date of Enter into Customer Relationship Management Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Relationship Management Breakdown Data by Type 4.1 Global Customer Relationship Management Historic Market Size by Type (2016-2021) 4.2 Global Customer Relationship Management Forecasted Market Size by Type (2022-2027) 5 Customer Relationship Management Breakdown Data by Application 5.1 Global Customer Relationship Management Historic Market Size by Application (2016-2021) 5.2 Global Customer Relationship Management Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Customer Relationship Management Market Size (2016-2027) 6.2 North America Customer Relationship Management Market Size by Type 6.2.1 North America Customer Relationship Management Market Size by Type (2016-2021) 6.2.2 North America Customer Relationship Management Market Size by Type (2022-2027) 6.2.3 North America Customer Relationship Management Market Size by Type (2016-2027) 6.3 North America Customer Relationship Management Market Size by Application 6.3.1 North America Customer Relationship Management Market Size by Application (2016-2021) 6.3.2 North America Customer Relationship Management Market Size by Application (2022-2027) 6.3.3 North America Customer Relationship Management Market Size by Application (2016-2027) 6.4 North America Customer Relationship Management Market Size by Country 6.4.1 North America Customer Relationship Management Market Size by Country (2016-2021) 6.4.2 North America Customer Relationship Management Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Customer Relationship Management Market Size (2016-2027) 7.2 Europe Customer Relationship Management Market Size by Type 7.2.1 Europe Customer Relationship Management Market Size by Type (2016-2021) 7.2.2 Europe Customer Relationship Management Market Size by Type (2022-2027) 7.2.3 Europe Customer Relationship Management Market Size by Type (2016-2027) 7.3 Europe Customer Relationship Management Market Size by Application 7.3.1 Europe Customer Relationship Management Market Size by Application (2016-2021) 7.3.2 Europe Customer Relationship Management Market Size by Application (2022-2027) 7.3.3 Europe Customer Relationship Management Market Size by Application (2016-2027) 7.4 Europe Customer Relationship Management Market Size by Country 7.4.1 Europe Customer Relationship Management Market Size by Country (2016-2021) 7.4.2 Europe Customer Relationship Management Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Customer Relationship Management Market Size (2016-2027) 8.2 Asia-Pacific Customer Relationship Management Market Size by Type 8.2.1 Asia-Pacific Customer Relationship Management Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Customer Relationship Management Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Customer Relationship Management Market Size by Type (2016-2027) 8.3 Asia-Pacific Customer Relationship Management Market Size by Application 8.3.1 Asia-Pacific Customer Relationship Management Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Customer Relationship Management Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Customer Relationship Management Market Size by Application (2016-2027) 8.4 Asia-Pacific Customer Relationship Management Market Size by Region 8.4.1 Asia-Pacific Customer Relationship Management Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Customer Relationship Management Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Customer Relationship Management Market Size (2016-2027) 9.2 Latin America Customer Relationship Management Market Size by Type 9.2.1 Latin America Customer Relationship Management Market Size by Type (2016-2021) 9.2.2 Latin America Customer Relationship Management Market Size by Type (2022-2027) 9.2.3 Latin America Customer Relationship Management Market Size by Type (2016-2027) 9.3 Latin America Customer Relationship Management Market Size by Application 9.3.1 Latin America Customer Relationship Management Market Size by Application (2016-2021) 9.3.2 Latin America Customer Relationship Management Market Size by Application (2022-2027) 9.3.3 Latin America Customer Relationship Management Market Size by Application (2016-2027) 9.4 Latin America Customer Relationship Management Market Size by Country 9.4.1 Latin America Customer Relationship Management Market Size by Country (2016-2021) 9.4.2 Latin America Customer Relationship Management Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Customer Relationship Management Market Size (2016-2027) 10.2 Middle East & Africa Customer Relationship Management Market Size by Type 10.2.1 Middle East & Africa Customer Relationship Management Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Customer Relationship Management Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Customer Relationship Management Market Size by Type (2016-2027) 10.3 Middle East & Africa Customer Relationship Management Market Size by Application 10.3.1 Middle East & Africa Customer Relationship Management Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Customer Relationship Management Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Customer Relationship Management Market Size by Application (2016-2027) 10.4 Middle East & Africa Customer Relationship Management Market Size by Country 10.4.1 Middle East & Africa Customer Relationship Management Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Customer Relationship Management Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Salesforce 11.1.1 Salesforce Company Details 11.1.2 Salesforce Business Overview 11.1.3 Salesforce Customer Relationship Management Introduction 11.1.4 Salesforce Revenue in Customer Relationship Management Business (2016-2021) 11.1.5 Salesforce Recent Development 11.2 Oracle 11.2.1 Oracle Company Details 11.2.2 Oracle Business Overview 11.2.3 Oracle Customer Relationship Management Introduction 11.2.4 Oracle Revenue in Customer Relationship Management Business (2016-2021) 11.2.5 Oracle Recent Development 11.3 SAP 11.3.1 SAP Company Details 11.3.2 SAP Business Overview 11.3.3 SAP Customer Relationship Management Introduction 11.3.4 SAP Revenue in Customer Relationship Management Business (2016-2021) 11.3.5 SAP Recent Development 11.4 Adobe Systems 11.4.1 Adobe Systems Company Details 11.4.2 Adobe Systems Business Overview 11.4.3 Adobe Systems Customer Relationship Management Introduction 11.4.4 Adobe Systems Revenue in Customer Relationship Management Business (2016-2021) 11.4.5 Adobe Systems Recent Development 11.5 Genesys Telecommunications Laboratories 11.5.1 Genesys Telecommunications Laboratories Company Details 11.5.2 Genesys Telecommunications Laboratories Business Overview 11.5.3 Genesys Telecommunications Laboratories Customer Relationship Management Introduction 11.5.4 Genesys Telecommunications Laboratories Revenue in Customer Relationship Management Business (2016-2021) 11.5.5 Genesys Telecommunications Laboratories Recent Development 11.6 Microsoft 11.6.1 Microsoft Company Details 11.6.2 Microsoft Business Overview 11.6.3 Microsoft Customer Relationship Management Introduction 11.6.4 Microsoft Revenue in Customer Relationship Management Business (2016-2021) 11.6.5 Microsoft Recent Development 11.7 Nice Systems 11.7.1 Nice Systems Company Details 11.7.2 Nice Systems Business Overview 11.7.3 Nice Systems Customer Relationship Management Introduction 11.7.4 Nice Systems Revenue in Customer Relationship Management Business (2016-2021) 11.7.5 Nice Systems Recent Development 11.8 Verint Systems 11.8.1 Verint Systems Company Details 11.8.2 Verint Systems Business Overview 11.8.3 Verint Systems Customer Relationship Management Introduction 11.8.4 Verint Systems Revenue in Customer Relationship Management Business (2016-2021) 11.8.5 Verint Systems Recent Development 11.9 Pegasystems 11.9.1 Pegasystems Company Details 11.9.2 Pegasystems Business Overview 11.9.3 Pegasystems Customer Relationship Management Introduction 11.9.4 Pegasystems Revenue in Customer Relationship Management Business (2016-2021) 11.9.5 Pegasystems Recent Development 11.10 IQVIA 11.10.1 IQVIA Company Details 11.10.2 IQVIA Business Overview 11.10.3 IQVIA Customer Relationship Management Introduction 11.10.4 IQVIA Revenue in Customer Relationship Management Business (2016-2021) 11.10.5 IQVIA Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Customer Relationship Management Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of On-premise Table 3. Key Players of Cloud Table 4. Global Customer Relationship Management Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Customer Relationship Management Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Customer Relationship Management Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Customer Relationship Management Market Share by Regions (2016-2021) Table 8. Global Customer Relationship Management Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Customer Relationship Management Market Share by Regions (2022-2027) Table 10. Customer Relationship Management Market Trends Table 11. Customer Relationship Management Market Drivers Table 12. Customer Relationship Management Market Challenges Table 13. Customer Relationship Management Market Restraints Table 14. Global Customer Relationship Management Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Customer Relationship Management Market Share by Players (2016-2021) Table 16. Global Top Customer Relationship Management Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management as of 2020) Table 17. Ranking of Global Top Customer Relationship Management Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Customer Relationship Management Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Customer Relationship Management Product Solution and Service Table 21. Date of Enter into Customer Relationship Management Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Customer Relationship Management Market Size by Type (2016-2021) (US$ Million) Table 24. Global Customer Relationship Management Revenue Market Share by Type (2016-2021) Table 25. Global Customer Relationship Management Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Customer Relationship Management Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Customer Relationship Management Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Customer Relationship Management Revenue Market Share by Application (2016-2021) Table 29. Global Customer Relationship Management Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Customer Relationship Management Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Customer Relationship Management Market Size by Type (2016-2021) (US$ Million) Table 32. North America Customer Relationship Management Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Customer Relationship Management Market Size by Application (2016-2021) (US$ Million) Table 34. North America Customer Relationship Management Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Customer Relationship Management Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Customer Relationship Management Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Customer Relationship Management Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Customer Relationship Management Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Customer Relationship Management Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Customer Relationship Management Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Customer Relationship Management Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Customer Relationship Management Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Customer Relationship Management Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Customer Relationship Management Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Customer Relationship Management Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Customer Relationship Management Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Customer Relationship Management Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Customer Relationship Management Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Customer Relationship Management Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Customer Relationship Management Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Customer Relationship Management Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Customer Relationship Management Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Customer Relationship Management Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Customer Relationship Management Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Customer Relationship Management Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Customer Relationship Management Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Customer Relationship Management Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Customer Relationship Management Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Customer Relationship Management Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Customer Relationship Management Market Size by Country (2022-2027) & (US$ Million) Table 61. Salesforce Company Details Table 62. Salesforce Business Overview Table 63. Salesforce Customer Relationship Management Product Table 64. Salesforce Revenue in Customer Relationship Management Business (2016-2021) & (US$ Million) Table 65. Salesforce Recent Development Table 66. Oracle Company Details Table 67. Oracle Business Overview Table 68. Oracle Customer Relationship Management Product Table 69. Oracle Revenue in Customer Relationship Management Business (2016-2021) & (US$ Million) Table 70. Oracle Recent Development Table 71. SAP Company Details Table 72. SAP Business Overview Table 73. SAP Customer Relationship Management Product Table 74. SAP Revenue in Customer Relationship Management Business (2016-2021) & (US$ Million) Table 75. SAP Recent Development Table 76. Adobe Systems Company Details Table 77. Adobe Systems Business Overview Table 78. Adobe Systems Customer Relationship Management Product Table 79. Adobe Systems Revenue in Customer Relationship Management Business (2016-2021) & (US$ Million) Table 80. Adobe Systems Recent Development Table 81. Genesys Telecommunications Laboratories Company Details Table 82. Genesys Telecommunications Laboratories Business Overview Table 83. Genesys Telecommunications Laboratories Customer Relationship Management Product Table 84. Genesys Telecommunications Laboratories Revenue in Customer Relationship Management Business (2016-2021) & (US$ Million) Table 85. Genesys Telecommunications Laboratories Recent Development Table 86. Microsoft Company Details Table 87. Microsoft Business Overview Table 88. Microsoft Customer Relationship Management Product Table 89. Microsoft Revenue in Customer Relationship Management Business (2016-2021) & (US$ Million) Table 90. Microsoft Recent Development Table 91. Nice Systems Company Details Table 92. Nice Systems Business Overview Table 93. Nice Systems Customer Relationship Management Product Table 94. Nice Systems Revenue in Customer Relationship Management Business (2016-2021) & (US$ Million) Table 95. Nice Systems Recent Development Table 96. Verint Systems Company Details Table 97. Verint Systems Business Overview Table 98. Verint Systems Revenue in Customer Relationship Management Business (2016-2021) & (US$ Million) Table 99. Verint Systems Recent Development Table 100. Pegasystems Company Details Table 101. Pegasystems Business Overview Table 102. Pegasystems Customer Relationship Management Product Table 103. Pegasystems Revenue in Customer Relationship Management Business (2016-2021) & (US$ Million) Table 104. Pegasystems Recent Development Table 105. IQVIA Company Details Table 106. IQVIA Business Overview Table 107. IQVIA Customer Relationship Management Product Table 108. IQVIA Revenue in Customer Relationship Management Business (2016-2021) & (US$ Million) Table 109. IQVIA Recent Development Table 110. Research Programs/Design for This Report Table 111. Key Data Information from Secondary Sources Table 112. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Relationship Management Market Share by Type: 2020 VS 2027 Figure 2. On-premise Features Figure 3. Cloud Features Figure 4. Global Customer Relationship Management Market Share by Application: 2020 VS 2027 Figure 5. BFSI Case Studies Figure 6. Retail Case Studies Figure 7. Healthcare Case Studies Figure 8. IT & Telecom Case Studies Figure 9. Discrete Manufacturing Case Studies Figure 10. Government & Education Case Studies Figure 11. Others Case Studies Figure 12. Customer Relationship Management Report Years Considered Figure 13. Global Customer Relationship Management Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 14. Global Customer Relationship Management Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 15. Global Customer Relationship Management Market Share by Regions: 2020 VS 2027 Figure 16. Global Customer Relationship Management Market Share by Regions (2022-2027) Figure 17. Global Customer Relationship Management Market Share by Players in 2020 Figure 18. Global Top Customer Relationship Management Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management as of 2020 Figure 19. The Top 10 and 5 Players Market Share by Customer Relationship Management Revenue in 2020 Figure 20. Global Customer Relationship Management Revenue Market Share by Type (2016-2021) Figure 21. Global Customer Relationship Management Revenue Market Share by Type (2022-2027) Figure 22. North America Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. North America Customer Relationship Management Market Share by Type (2016-2027) Figure 24. North America Customer Relationship Management Market Share by Application (2016-2027) Figure 25. North America Customer Relationship Management Market Share by Country (2016-2027) Figure 26. United States Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 27. Canada Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. Europe Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. Europe Customer Relationship Management Market Share by Type (2016-2027) Figure 30. Europe Customer Relationship Management Market Share by Application (2016-2027) Figure 31. Europe Customer Relationship Management Market Share by Country (2016-2027) Figure 32. Germany Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. France Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. U.K. Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Italy Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 36. Russia Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 37. Nordic Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Asia-Pacific Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. Asia-Pacific Customer Relationship Management Market Share by Type (2016-2027) Figure 40. Asia-Pacific Customer Relationship Management Market Share by Application (2016-2027) Figure 41. Asia-Pacific Customer Relationship Management Market Share by Region (2016-2027) Figure 42. China Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Japan Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. South Korea Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. Southeast Asia Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 46. India Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 47. Australia Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Latin America Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Latin America Customer Relationship Management Market Share by Type (2016-2027) Figure 50. Latin America Customer Relationship Management Market Share by Application (2016-2027) Figure 51. Latin America Customer Relationship Management Market Share by Country (2016-2027) Figure 52. Mexico Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 53. Brazil Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Middle East & Africa Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. Middle East & Africa Customer Relationship Management Market Share by Type (2016-2027) Figure 56. Middle East & Africa Customer Relationship Management Market Share by Application (2016-2027) Figure 57. Middle East & Africa Customer Relationship Management Market Share by Country (2016-2027) Figure 58. Turkey Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 59. Saudi Arabia Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 60. UAE Customer Relationship Management Market Size YoY Growth (2016-2027) & (US$ Million) Figure 61. Salesforce Revenue Growth Rate in Customer Relationship Management Business (2016-2021) Figure 62. Oracle Revenue Growth Rate in Customer Relationship Management Business (2016-2021) Figure 63. SAP Revenue Growth Rate in Customer Relationship Management Business (2016-2021) Figure 64. Adobe Systems Revenue Growth Rate in Customer Relationship Management Business (2016-2021) Figure 65. Genesys Telecommunications Laboratories Revenue Growth Rate in Customer Relationship Management Business (2016-2021) Figure 66. Microsoft Revenue Growth Rate in Customer Relationship Management Business (2016-2021) Figure 67. Nice Systems Revenue Growth Rate in Customer Relationship Management Business (2016-2021) Figure 68. Verint Systems Revenue Growth Rate in Customer Relationship Management Business (2016-2021) Figure 69. Pegasystems Revenue Growth Rate in Customer Relationship Management Business (2016-2021) Figure 70. IQVIA Revenue Growth Rate in Customer Relationship Management Business (2016-2021) Figure 71. Bottom-up and Top-down Approaches for This Report Figure 72. Data Triangulation Figure 73. Key Executives Interviewed

Salesforce Oracle SAP Adobe Systems Genesys Telecommunications Laboratories Microsoft Nice Systems Verint Systems Pegasystems IQVIA