1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Contact Center Outsourcing Service Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Partial Outsourcing 1.2.3 Complete Outsourcing 1.3 Market by Application 1.3.1 Global Contact Center Outsourcing Service Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Large Enterprises 1.3.3 SMEs 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Contact Center Outsourcing Service Market Perspective (2016-2027) 2.2 Contact Center Outsourcing Service Growth Trends by Regions 2.2.1 Contact Center Outsourcing Service Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Contact Center Outsourcing Service Historic Market Share by Regions (2016-2021) 2.2.3 Contact Center Outsourcing Service Forecasted Market Size by Regions (2022-2027) 2.3 Contact Center Outsourcing Service Industry Dynamic 2.3.1 Contact Center Outsourcing Service Market Trends 2.3.2 Contact Center Outsourcing Service Market Drivers 2.3.3 Contact Center Outsourcing Service Market Challenges 2.3.4 Contact Center Outsourcing Service Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Contact Center Outsourcing Service Players by Revenue 3.1.1 Global Top Contact Center Outsourcing Service Players by Revenue (2016-2021) 3.1.2 Global Contact Center Outsourcing Service Revenue Market Share by Players (2016-2021) 3.2 Global Contact Center Outsourcing Service Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Contact Center Outsourcing Service Revenue 3.4 Global Contact Center Outsourcing Service Market Concentration Ratio 3.4.1 Global Contact Center Outsourcing Service Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Contact Center Outsourcing Service Revenue in 2020 3.5 Contact Center Outsourcing Service Key Players Head office and Area Served 3.6 Key Players Contact Center Outsourcing Service Product Solution and Service 3.7 Date of Enter into Contact Center Outsourcing Service Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Contact Center Outsourcing Service Breakdown Data by Type 4.1 Global Contact Center Outsourcing Service Historic Market Size by Type (2016-2021) 4.2 Global Contact Center Outsourcing Service Forecasted Market Size by Type (2022-2027) 5 Contact Center Outsourcing Service Breakdown Data by Application 5.1 Global Contact Center Outsourcing Service Historic Market Size by Application (2016-2021) 5.2 Global Contact Center Outsourcing Service Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Contact Center Outsourcing Service Market Size (2016-2027) 6.2 North America Contact Center Outsourcing Service Market Size by Type 6.2.1 North America Contact Center Outsourcing Service Market Size by Type (2016-2021) 6.2.2 North America Contact Center Outsourcing Service Market Size by Type (2022-2027) 6.2.3 North America Contact Center Outsourcing Service Market Size by Type (2016-2027) 6.3 North America Contact Center Outsourcing Service Market Size by Application 6.3.1 North America Contact Center Outsourcing Service Market Size by Application (2016-2021) 6.3.2 North America Contact Center Outsourcing Service Market Size by Application (2022-2027) 6.3.3 North America Contact Center Outsourcing Service Market Size by Application (2016-2027) 6.4 North America Contact Center Outsourcing Service Market Size by Country 6.4.1 North America Contact Center Outsourcing Service Market Size by Country (2016-2021) 6.4.2 North America Contact Center Outsourcing Service Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Contact Center Outsourcing Service Market Size (2016-2027) 7.2 Europe Contact Center Outsourcing Service Market Size by Type 7.2.1 Europe Contact Center Outsourcing Service Market Size by Type (2016-2021) 7.2.2 Europe Contact Center Outsourcing Service Market Size by Type (2022-2027) 7.2.3 Europe Contact Center Outsourcing Service Market Size by Type (2016-2027) 7.3 Europe Contact Center Outsourcing Service Market Size by Application 7.3.1 Europe Contact Center Outsourcing Service Market Size by Application (2016-2021) 7.3.2 Europe Contact Center Outsourcing Service Market Size by Application (2022-2027) 7.3.3 Europe Contact Center Outsourcing Service Market Size by Application (2016-2027) 7.4 Europe Contact Center Outsourcing Service Market Size by Country 7.4.1 Europe Contact Center Outsourcing Service Market Size by Country (2016-2021) 7.4.2 Europe Contact Center Outsourcing Service Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Contact Center Outsourcing Service Market Size (2016-2027) 8.2 Asia-Pacific Contact Center Outsourcing Service Market Size by Type 8.2.1 Asia-Pacific Contact Center Outsourcing Service Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Contact Center Outsourcing Service Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Contact Center Outsourcing Service Market Size by Type (2016-2027) 8.3 Asia-Pacific Contact Center Outsourcing Service Market Size by Application 8.3.1 Asia-Pacific Contact Center Outsourcing Service Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Contact Center Outsourcing Service Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Contact Center Outsourcing Service Market Size by Application (2016-2027) 8.4 Asia-Pacific Contact Center Outsourcing Service Market Size by Region 8.4.1 Asia-Pacific Contact Center Outsourcing Service Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Contact Center Outsourcing Service Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Contact Center Outsourcing Service Market Size (2016-2027) 9.2 Latin America Contact Center Outsourcing Service Market Size by Type 9.2.1 Latin America Contact Center Outsourcing Service Market Size by Type (2016-2021) 9.2.2 Latin America Contact Center Outsourcing Service Market Size by Type (2022-2027) 9.2.3 Latin America Contact Center Outsourcing Service Market Size by Type (2016-2027) 9.3 Latin America Contact Center Outsourcing Service Market Size by Application 9.3.1 Latin America Contact Center Outsourcing Service Market Size by Application (2016-2021) 9.3.2 Latin America Contact Center Outsourcing Service Market Size by Application (2022-2027) 9.3.3 Latin America Contact Center Outsourcing Service Market Size by Application (2016-2027) 9.4 Latin America Contact Center Outsourcing Service Market Size by Country 9.4.1 Latin America Contact Center Outsourcing Service Market Size by Country (2016-2021) 9.4.2 Latin America Contact Center Outsourcing Service Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Contact Center Outsourcing Service Market Size (2016-2027) 10.2 Middle East & Africa Contact Center Outsourcing Service Market Size by Type 10.2.1 Middle East & Africa Contact Center Outsourcing Service Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Contact Center Outsourcing Service Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Contact Center Outsourcing Service Market Size by Type (2016-2027) 10.3 Middle East & Africa Contact Center Outsourcing Service Market Size by Application 10.3.1 Middle East & Africa Contact Center Outsourcing Service Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Contact Center Outsourcing Service Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Contact Center Outsourcing Service Market Size by Application (2016-2027) 10.4 Middle East & Africa Contact Center Outsourcing Service Market Size by Country 10.4.1 Middle East & Africa Contact Center Outsourcing Service Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Contact Center Outsourcing Service Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Teleperformance 11.1.1 Teleperformance Company Details 11.1.2 Teleperformance Business Overview 11.1.3 Teleperformance Contact Center Outsourcing Service Introduction 11.1.4 Teleperformance Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.1.5 Teleperformance Recent Development 11.2 Synnex 11.2.1 Synnex Company Details 11.2.2 Synnex Business Overview 11.2.3 Synnex Contact Center Outsourcing Service Introduction 11.2.4 Synnex Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.2.5 Synnex Recent Development 11.3 Alorica 11.3.1 Alorica Company Details 11.3.2 Alorica Business Overview 11.3.3 Alorica Contact Center Outsourcing Service Introduction 11.3.4 Alorica Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.3.5 Alorica Recent Development 11.4 Atento 11.4.1 Atento Company Details 11.4.2 Atento Business Overview 11.4.3 Atento Contact Center Outsourcing Service Introduction 11.4.4 Atento Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.4.5 Atento Recent Development 11.5 Acticall Sitel Group 11.5.1 Acticall Sitel Group Company Details 11.5.2 Acticall Sitel Group Business Overview 11.5.3 Acticall Sitel Group Contact Center Outsourcing Service Introduction 11.5.4 Acticall Sitel Group Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.5.5 Acticall Sitel Group Recent Development 11.6 Arvato 11.6.1 Arvato Company Details 11.6.2 Arvato Business Overview 11.6.3 Arvato Contact Center Outsourcing Service Introduction 11.6.4 Arvato Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.6.5 Arvato Recent Development 11.7 Sykes 11.7.1 Sykes Company Details 11.7.2 Sykes Business Overview 11.7.3 Sykes Contact Center Outsourcing Service Introduction 11.7.4 Sykes Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.7.5 Sykes Recent Development 11.8 TTEC 11.8.1 TTEC Company Details 11.8.2 TTEC Business Overview 11.8.3 TTEC Contact Center Outsourcing Service Introduction 11.8.4 TTEC Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.8.5 TTEC Recent Development 11.9 SERCO GROUP 11.9.1 SERCO GROUP Company Details 11.9.2 SERCO GROUP Business Overview 11.9.3 SERCO GROUP Contact Center Outsourcing Service Introduction 11.9.4 SERCO GROUP Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.9.5 SERCO GROUP Recent Development 11.10 Xerox Corporation 11.10.1 Xerox Corporation Company Details 11.10.2 Xerox Corporation Business Overview 11.10.3 Xerox Corporation Contact Center Outsourcing Service Introduction 11.10.4 Xerox Corporation Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.10.5 Xerox Corporation Recent Development 11.11 CGS Inc 11.11.1 CGS Inc Company Details 11.11.2 CGS Inc Business Overview 11.11.3 CGS Inc Contact Center Outsourcing Service Introduction 11.11.4 CGS Inc Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.11.5 CGS Inc Recent Development 11.12 Webhelp 11.12.1 Webhelp Company Details 11.12.2 Webhelp Business Overview 11.12.3 Webhelp Contact Center Outsourcing Service Introduction 11.12.4 Webhelp Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.12.5 Webhelp Recent Development 11.13 StarTek 11.13.1 StarTek Company Details 11.13.2 StarTek Business Overview 11.13.3 StarTek Contact Center Outsourcing Service Introduction 11.13.4 StarTek Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.13.5 StarTek Recent Development 11.14 Grupo Konecta 11.14.1 Grupo Konecta Company Details 11.14.2 Grupo Konecta Business Overview 11.14.3 Grupo Konecta Contact Center Outsourcing Service Introduction 11.14.4 Grupo Konecta Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.14.5 Grupo Konecta Recent Development 11.15 Carlyle Group (Comdata) 11.15.1 Carlyle Group (Comdata) Company Details 11.15.2 Carlyle Group (Comdata) Business Overview 11.15.3 Carlyle Group (Comdata) Contact Center Outsourcing Service Introduction 11.15.4 Carlyle Group (Comdata) Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.15.5 Carlyle Group (Comdata) Recent Development 11.16 Capita 11.16.1 Capita Company Details 11.16.2 Capita Business Overview 11.16.3 Capita Contact Center Outsourcing Service Introduction 11.16.4 Capita Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.16.5 Capita Recent Development 11.17 Hinduja Global Solutions (HGS) 11.17.1 Hinduja Global Solutions (HGS) Company Details 11.17.2 Hinduja Global Solutions (HGS) Business Overview 11.17.3 Hinduja Global Solutions (HGS) Contact Center Outsourcing Service Introduction 11.17.4 Hinduja Global Solutions (HGS) Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.17.5 Hinduja Global Solutions (HGS) Recent Development 11.18 Transcosmos 11.18.1 Transcosmos Company Details 11.18.2 Transcosmos Business Overview 11.18.3 Transcosmos Contact Center Outsourcing Service Introduction 11.18.4 Transcosmos Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.18.5 Transcosmos Recent Development 11.19 Five9 11.19.1 Five9 Company Details 11.19.2 Five9 Business Overview 11.19.3 Five9 Contact Center Outsourcing Service Introduction 11.19.4 Five9 Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.19.5 Five9 Recent Development 11.20 Transcom 11.20.1 Transcom Company Details 11.20.2 Transcom Business Overview 11.20.3 Transcom Contact Center Outsourcing Service Introduction 11.20.4 Transcom Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.20.5 Transcom Recent Development 11.21 HKT Teleservices 11.21.1 HKT Teleservices Company Details 11.21.2 HKT Teleservices Business Overview 11.21.3 HKT Teleservices Contact Center Outsourcing Service Introduction 11.21.4 HKT Teleservices Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.21.5 HKT Teleservices Recent Development 11.22 Telekom Malaysia (VADS) 11.22.1 Telekom Malaysia (VADS) Company Details 11.22.2 Telekom Malaysia (VADS) Business Overview 11.22.3 Telekom Malaysia (VADS) Contact Center Outsourcing Service Introduction 11.22.4 Telekom Malaysia (VADS) Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.22.5 Telekom Malaysia (VADS) Recent Development 11.23 Invensis Technologies 11.23.1 Invensis Technologies Company Details 11.23.2 Invensis Technologies Business Overview 11.23.3 Invensis Technologies Contact Center Outsourcing Service Introduction 11.23.4 Invensis Technologies Revenue in Contact Center Outsourcing Service Business (2016-2021) 11.23.5 Invensis Technologies Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Contact Center Outsourcing Service Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Partial Outsourcing Table 3. Key Players of Complete Outsourcing Table 4. Global Contact Center Outsourcing Service Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Contact Center Outsourcing Service Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Contact Center Outsourcing Service Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Contact Center Outsourcing Service Market Share by Regions (2016-2021) Table 8. Global Contact Center Outsourcing Service Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Contact Center Outsourcing Service Market Share by Regions (2022-2027) Table 10. Contact Center Outsourcing Service Market Trends Table 11. Contact Center Outsourcing Service Market Drivers Table 12. Contact Center Outsourcing Service Market Challenges Table 13. Contact Center Outsourcing Service Market Restraints Table 14. Global Contact Center Outsourcing Service Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Contact Center Outsourcing Service Market Share by Players (2016-2021) Table 16. Global Top Contact Center Outsourcing Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Outsourcing Service as of 2020) Table 17. Ranking of Global Top Contact Center Outsourcing Service Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Contact Center Outsourcing Service Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Contact Center Outsourcing Service Product Solution and Service Table 21. Date of Enter into Contact Center Outsourcing Service Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Contact Center Outsourcing Service Market Size by Type (2016-2021) (US$ Million) Table 24. Global Contact Center Outsourcing Service Revenue Market Share by Type (2016-2021) Table 25. Global Contact Center Outsourcing Service Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Contact Center Outsourcing Service Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Contact Center Outsourcing Service Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Contact Center Outsourcing Service Revenue Market Share by Application (2016-2021) Table 29. Global Contact Center Outsourcing Service Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Contact Center Outsourcing Service Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Contact Center Outsourcing Service Market Size by Type (2016-2021) (US$ Million) Table 32. North America Contact Center Outsourcing Service Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Contact Center Outsourcing Service Market Size by Application (2016-2021) (US$ Million) Table 34. North America Contact Center Outsourcing Service Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Contact Center Outsourcing Service Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Contact Center Outsourcing Service Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Contact Center Outsourcing Service Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Contact Center Outsourcing Service Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Contact Center Outsourcing Service Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Contact Center Outsourcing Service Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Contact Center Outsourcing Service Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Contact Center Outsourcing Service Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Contact Center Outsourcing Service Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Contact Center Outsourcing Service Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Contact Center Outsourcing Service Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Contact Center Outsourcing Service Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Contact Center Outsourcing Service Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Contact Center Outsourcing Service Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Contact Center Outsourcing Service Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Contact Center Outsourcing Service Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Contact Center Outsourcing Service Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Contact Center Outsourcing Service Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Contact Center Outsourcing Service Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Contact Center Outsourcing Service Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Contact Center Outsourcing Service Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Contact Center Outsourcing Service Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Contact Center Outsourcing Service Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Contact Center Outsourcing Service Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Contact Center Outsourcing Service Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Contact Center Outsourcing Service Market Size by Country (2022-2027) & (US$ Million) Table 61. Teleperformance Company Details Table 62. Teleperformance Business Overview Table 63. Teleperformance Contact Center Outsourcing Service Product Table 64. Teleperformance Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 65. Teleperformance Recent Development Table 66. Synnex Company Details Table 67. Synnex Business Overview Table 68. Synnex Contact Center Outsourcing Service Product Table 69. Synnex Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 70. Synnex Recent Development Table 71. Alorica Company Details Table 72. Alorica Business Overview Table 73. Alorica Contact Center Outsourcing Service Product Table 74. Alorica Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 75. Alorica Recent Development Table 76. Atento Company Details Table 77. Atento Business Overview Table 78. Atento Contact Center Outsourcing Service Product Table 79. Atento Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 80. Atento Recent Development Table 81. Acticall Sitel Group Company Details Table 82. Acticall Sitel Group Business Overview Table 83. Acticall Sitel Group Contact Center Outsourcing Service Product Table 84. Acticall Sitel Group Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 85. Acticall Sitel Group Recent Development Table 86. Arvato Company Details Table 87. Arvato Business Overview Table 88. Arvato Contact Center Outsourcing Service Product Table 89. Arvato Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 90. Arvato Recent Development Table 91. Sykes Company Details Table 92. Sykes Business Overview Table 93. Sykes Contact Center Outsourcing Service Product Table 94. Sykes Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 95. Sykes Recent Development Table 96. TTEC Company Details Table 97. TTEC Business Overview Table 98. TTEC Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 99. TTEC Recent Development Table 100. SERCO GROUP Company Details Table 101. SERCO GROUP Business Overview Table 102. SERCO GROUP Contact Center Outsourcing Service Product Table 103. SERCO GROUP Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 104. SERCO GROUP Recent Development Table 105. Xerox Corporation Company Details Table 106. Xerox Corporation Business Overview Table 107. Xerox Corporation Contact Center Outsourcing Service Product Table 108. Xerox Corporation Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 109. Xerox Corporation Recent Development Table 110. CGS Inc Company Details Table 111. CGS Inc Business Overview Table 112. CGS Inc Contact Center Outsourcing Service Product Table 113. CGS Inc Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 114. CGS Inc Recent Development Table 115. Webhelp Company Details Table 116. Webhelp Business Overview Table 117. Webhelp Contact Center Outsourcing Service Product Table 118. Webhelp Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 119. Webhelp Recent Development Table 120. StarTek Company Details Table 121. StarTek Business Overview Table 122. StarTek Contact Center Outsourcing Service Product Table 123. StarTek Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 124. StarTek Recent Development Table 125. Grupo Konecta Company Details Table 126. Grupo Konecta Business Overview Table 127. Grupo Konecta Contact Center Outsourcing Service Product Table 128. Grupo Konecta Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 129. Grupo Konecta Recent Development Table 130. Carlyle Group (Comdata) Company Details Table 131. Carlyle Group (Comdata) Business Overview Table 132. Carlyle Group (Comdata) Contact Center Outsourcing Service Product Table 133. Carlyle Group (Comdata) Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 134. Carlyle Group (Comdata) Recent Development Table 135. Capita Company Details Table 136. Capita Business Overview Table 137. Capita Contact Center Outsourcing Service Product Table 138. Capita Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 139. Capita Recent Development Table 140. Hinduja Global Solutions (HGS) Company Details Table 141. Hinduja Global Solutions (HGS) Business Overview Table 142. Hinduja Global Solutions (HGS) Contact Center Outsourcing Service Product Table 143. Hinduja Global Solutions (HGS) Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 144. Hinduja Global Solutions (HGS) Recent Development Table 145. Transcosmos Company Details Table 146. Transcosmos Business Overview Table 147. Transcosmos Contact Center Outsourcing Service Product Table 148. Transcosmos Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 149. Transcosmos Recent Development Table 150. Five9 Company Details Table 151. Five9 Business Overview Table 152. Five9 Contact Center Outsourcing Service Product Table 153. Five9 Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 154. Five9 Recent Development Table 155. Transcom Company Details Table 156. Transcom Business Overview Table 157. Transcom Contact Center Outsourcing Service Product Table 158. Transcom Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 159. Transcom Recent Development Table 160. HKT Teleservices Company Details Table 161. HKT Teleservices Business Overview Table 162. HKT Teleservices Contact Center Outsourcing Service Product Table 163. HKT Teleservices Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 164. HKT Teleservices Recent Development Table 165. Telekom Malaysia (VADS) Company Details Table 166. Telekom Malaysia (VADS) Business Overview Table 167. Telekom Malaysia (VADS) Contact Center Outsourcing Service Product Table 168. Telekom Malaysia (VADS) Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 169. Telekom Malaysia (VADS) Recent Development Table 170. Invensis Technologies Company Details Table 171. Invensis Technologies Business Overview Table 172. Invensis Technologies Contact Center Outsourcing Service Product Table 173. Invensis Technologies Revenue in Contact Center Outsourcing Service Business (2016-2021) & (US$ Million) Table 174. Invensis Technologies Recent Development Table 175. Research Programs/Design for This Report Table 176. Key Data Information from Secondary Sources Table 177. Key Data Information from Primary Sources List of Figures Figure 1. Global Contact Center Outsourcing Service Market Share by Type: 2020 VS 2027 Figure 2. Partial Outsourcing Features Figure 3. Complete Outsourcing Features Figure 4. Global Contact Center Outsourcing Service Market Share by Application: 2020 VS 2027 Figure 5. Large Enterprises Case Studies Figure 6. SMEs Case Studies Figure 7. Contact Center Outsourcing Service Report Years Considered Figure 8. Global Contact Center Outsourcing Service Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 9. Global Contact Center Outsourcing Service Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 10. Global Contact Center Outsourcing Service Market Share by Regions: 2020 VS 2027 Figure 11. Global Contact Center Outsourcing Service Market Share by Regions (2022-2027) Figure 12. Global Contact Center Outsourcing Service Market Share by Players in 2020 Figure 13. Global Top Contact Center Outsourcing Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Outsourcing Service as of 2020 Figure 14. The Top 10 and 5 Players Market Share by Contact Center Outsourcing Service Revenue in 2020 Figure 15. Global Contact Center Outsourcing Service Revenue Market Share by Type (2016-2021) Figure 16. Global Contact Center Outsourcing Service Revenue Market Share by Type (2022-2027) Figure 17. North America Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 18. North America Contact Center Outsourcing Service Market Share by Type (2016-2027) Figure 19. North America Contact Center Outsourcing Service Market Share by Application (2016-2027) Figure 20. North America Contact Center Outsourcing Service Market Share by Country (2016-2027) Figure 21. United States Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. Canada Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Europe Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Contact Center Outsourcing Service Market Share by Type (2016-2027) Figure 25. Europe Contact Center Outsourcing Service Market Share by Application (2016-2027) Figure 26. Europe Contact Center Outsourcing Service Market Share by Country (2016-2027) Figure 27. Germany Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. France Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. U.K. Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. Italy Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Russia Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Nordic Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Contact Center Outsourcing Service Market Share by Type (2016-2027) Figure 35. Asia-Pacific Contact Center Outsourcing Service Market Share by Application (2016-2027) Figure 36. Asia-Pacific Contact Center Outsourcing Service Market Share by Region (2016-2027) Figure 37. China Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Japan Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. South Korea Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Southeast Asia Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. India Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Australia Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Latin America Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Contact Center Outsourcing Service Market Share by Type (2016-2027) Figure 45. Latin America Contact Center Outsourcing Service Market Share by Application (2016-2027) Figure 46. Latin America Contact Center Outsourcing Service Market Share by Country (2016-2027) Figure 47. Mexico Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Brazil Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Middle East & Africa Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Contact Center Outsourcing Service Market Share by Type (2016-2027) Figure 51. Middle East & Africa Contact Center Outsourcing Service Market Share by Application (2016-2027) Figure 52. Middle East & Africa Contact Center Outsourcing Service Market Share by Country (2016-2027) Figure 53. Turkey Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Saudi Arabia Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. UAE Contact Center Outsourcing Service Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. Teleperformance Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 57. Synnex Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 58. Alorica Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 59. Atento Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 60. Acticall Sitel Group Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 61. Arvato Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 62. Sykes Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 63. TTEC Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 64. SERCO GROUP Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 65. Xerox Corporation Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 66. CGS Inc Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 67. Webhelp Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 68. StarTek Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 69. Grupo Konecta Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 70. Carlyle Group (Comdata) Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 71. Capita Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 72. Hinduja Global Solutions (HGS) Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 73. Transcosmos Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 74. Five9 Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 75. Transcom Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 76. HKT Teleservices Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 77. Telekom Malaysia (VADS) Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 78. Invensis Technologies Revenue Growth Rate in Contact Center Outsourcing Service Business (2016-2021) Figure 79. Bottom-up and Top-down Approaches for This Report Figure 80. Data Triangulation Figure 81. Key Executives Interviewed

Teleperformance Synnex Alorica Atento Acticall Sitel Group Arvato Sykes TTEC SERCO GROUP Xerox Corporation CGS Inc Webhelp StarTek Grupo Konecta Carlyle Group (Comdata) Capita Hinduja Global Solutions (HGS) Transcosmos Five9 Transcom HKT Teleservices Telekom Malaysia (VADS) Invensis Technologies