1 Introduction to Research & Analysis Reports 1.1 Customer Engagement Centre Workforce Optimization Market Definition 1.2 Market Segments 1.2.1 Segment by Type 1.2.2 Segment by Application 1.3 United States Customer Engagement Centre Workforce Optimization Market Overview 1.4 Methodology & Sources of Information 1.4.1 Research Methodology 1.4.2 Research Process 1.4.3 Base Year 2 United States Customer Engagement Centre Workforce Optimization Overall Market Size 2.1 United States Customer Engagement Centre Workforce Optimization Market Size: 2021 VS 2027 2.2 United States Customer Engagement Centre Workforce Optimization Revenue, Prospects & Forecasts: 2016-2027 2.3 Key Market Trends, Opportunity, Drivers and Restraints 2.3.1 Market Opportunities & Trends 2.3.2 Market Drivers 2.3.3 Market Restraints 3 Company Landscape 3.1 Top Customer Engagement Centre Workforce Optimization Players in United States Market 3.2 Top United States Customer Engagement Centre Workforce Optimization Companies Ranked by Revenue 3.3 United States Customer Engagement Centre Workforce Optimization Revenue by Companies 3.4 Top 3 and Top 5 Customer Engagement Centre Workforce Optimization Companies in United States Market, by Revenue in 2020 3.5 Companies Customer Engagement Centre Workforce Optimization Product Type 3.6 Tier 1, Tier 2 and Tier 3 Customer Engagement Centre Workforce Optimization Players in United States Market 3.6.1 List of Tier 1 Customer Engagement Centre Workforce Optimization Companies in United States 3.6.2 List of Tier 2 and Tier 3 Customer Engagement Centre Workforce Optimization Companies in United States 4 Sights by Type 4.1 Overview 4.1.1 By Type - United States Customer Engagement Centre Workforce Optimization Market Size Markets, 2021 & 2027 4.1.2 Hardware 4.1.3 Software 4.2 By Type - United States Customer Engagement Centre Workforce Optimization Revenue & Forecasts 4.2.1 By Type - United States Customer Engagement Centre Workforce Optimization Revenue, 2016-2021 4.2.2 By Type - United States Customer Engagement Centre Workforce Optimization Revenue, 2022-2027 4.2.3 By Type - United States Customer Engagement Centre Workforce Optimization Revenue Market Share, 2016-2027 5 Sights by Application 5.1 Overview 5.1.1 By Application - United States Customer Engagement Centre Workforce Optimization Market Size, 2021 & 2027 5.1.2 BFSI 5.1.3 Manufacturing 5.1.4 Healthcare 5.1.5 IT And ITES 5.1.6 Utilities 5.1.7 Others 5.2 By Application - United States Customer Engagement Centre Workforce Optimization Revenue & Forecasts 5.2.1 By Application - United States Customer Engagement Centre Workforce Optimization Revenue, 2016-2021 5.2.2 By Application - United States Customer Engagement Centre Workforce Optimization Revenue, 2022-2027 5.2.3 By Application - United States Customer Engagement Centre Workforce Optimization Revenue Market Share, 2016-2027 6 Customer Engagement Centre Workforce Optimization Companies Profiles 6.1 Verint 6.1.1 Verint Company Details 6.1.2 Verint Business Overview 6.1.3 Verint Customer Engagement Centre Workforce Optimization Introduction 6.1.4 Verint Customer Engagement Centre Workforce Optimization Revenue in United States Market (2016-2021) 6.1.5 Verint Recent Developments 6.2 Calabrio 6.2.1 Calabrio Company Details 6.2.2 Calabrio Business Overview 6.2.3 Calabrio Customer Engagement Centre Workforce Optimization Introduction 6.2.4 Calabrio Customer Engagement Centre Workforce Optimization Revenue in United States Market (2016-2021) 6.2.5 Calabrio Recent Developments 6.3 Aspect 6.3.1 Aspect Company Details 6.3.2 Aspect Business Overview 6.3.3 Aspect Customer Engagement Centre Workforce Optimization Introduction 6.3.4 Aspect Customer Engagement Centre Workforce Optimization Revenue in United States Market (2016-2021) 6.3.5 Aspect Recent Developments 6.4 Avaya 6.4.1 Avaya Company Details 6.4.2 Avaya Business Overview 6.4.3 Avaya Customer Engagement Centre Workforce Optimization Introduction 6.4.4 Avaya Customer Engagement Centre Workforce Optimization Revenue in United States Market (2016-2021) 6.4.5 Avaya Recent Developments 6.5 Genesys 6.5.1 Genesys Company Details 6.5.2 Genesys Business Overview 6.5.3 Genesys Customer Engagement Centre Workforce Optimization Introduction 6.5.4 Genesys Customer Engagement Centre Workforce Optimization Revenue in United States Market (2016-2021) 6.5.5 Genesys Recent Developments 7 Conclusion 8 Appendix 8.1 Note 8.2 Examples of Clients 8.3 Author Details 8.4 Disclaimer

List of Tables Table 1. Customer Engagement Centre Workforce Optimization Market Opportunities & Trends in United States Market Table 2. Customer Engagement Centre Workforce Optimization Market Drivers in United States Market Table 3. Customer Engagement Centre Workforce Optimization Market Restraints in United States Market Table 4. Key Players of Customer Engagement Centre Workforce Optimization in United States Market Table 5. Top Customer Engagement Centre Workforce Optimization Players in United States Market, Ranking by Revenue (2019) Table 6. United States Customer Engagement Centre Workforce Optimization Revenue by Companies, (US$, Mn), 2016-2021 Table 7. United States Customer Engagement Centre Workforce Optimization Revenue Share by Companies, 2016-2021 Table 8. Companies Customer Engagement Centre Workforce Optimization Product Type Table 9. List of Tier 1 Customer Engagement Centre Workforce Optimization Companies, Revenue (US$, Mn) in 2020 and Market Share Table 10. List of Tier 2 and Tier 3 Customer Engagement Centre Workforce Optimization Companies, Revenue (US$, Mn) in 2020 and Market Share Table 11. By Type – United States Customer Engagement Centre Workforce Optimization Revenue, (US$, Mn), 2021 & 2027 Table 12. By Type - United States Customer Engagement Centre Workforce Optimization Revenue (US$, Mn), 2016-2021 Table 13. By Type - United States Customer Engagement Centre Workforce Optimization Revenue (US$, Mn), 2022-2027 Table 14. By Application – United States Customer Engagement Centre Workforce Optimization Revenue, (US$, Mn), 2021 VS 2027 Table 15. By Application - United States Customer Engagement Centre Workforce Optimization Revenue (US$, Mn), 2016-2021 Table 16. By Application - United States Customer Engagement Centre Workforce Optimization Revenue (US$, Mn), 2022-2027 Table 17. Verint Company Details Table 18. Verint Business Overview Table 19. Verint Customer Engagement Centre Workforce Optimization Product Table 20. Verint Customer Engagement Centre Workforce Optimization Revenue in United States Market (2016-2021) & (US$ Million) Table 21. Verint Recent Developments Table 22. Calabrio Company Details Table 23. Calabrio Business Overview Table 24. Calabrio Customer Engagement Centre Workforce Optimization Product Table 25. Calabrio Customer Engagement Centre Workforce Optimization Revenue in United States Market (2016-2021) & (US$ Million) Table 26. Calabrio Recent Developments Table 27. Aspect Company Details Table 28. Aspect Business Overview Table 29. Aspect Customer Engagement Centre Workforce Optimization Product Table 30. Aspect Customer Engagement Centre Workforce Optimization Revenue in United States Market (2016-2021) & (US$ Million) Table 31. Aspect Recent Developments Table 32. Avaya Company Details Table 33. Avaya Business Overview Table 34. Avaya Customer Engagement Centre Workforce Optimization Product Table 35. Avaya Customer Engagement Centre Workforce Optimization Revenue in United States Market (2016-2021) & (US$ Million) Table 36. Avaya Recent Developments Table 37. Genesys Company Details Table 38. Genesys Business Overview Table 39. Genesys Customer Engagement Centre Workforce Optimization Product Table 40. Genesys Customer Engagement Centre Workforce Optimization Revenue in United States Market (2016-2021) & (US$ Million) Table 41. Genesys Recent Developments List of Figures Figure 1. Customer Engagement Centre Workforce Optimization Segment by Type Figure 2. Customer Engagement Centre Workforce Optimization Segment by Application Figure 3. United States Customer Engagement Centre Workforce Optimization Market Overview: 2020 Figure 4. United States Customer Engagement Centre Workforce Optimization Market Size: 2021 VS 2027 (US$, Mn) Figure 5. United States Customer Engagement Centre Workforce Optimization Revenue, 2016-2027 (US$, Mn) Figure 6. The Top 3 and 5 Players Market Share by Customer Engagement Centre Workforce Optimization Revenue in 2020 Figure 7. By Type - United States Customer Engagement Centre Workforce Optimization Revenue Market Share, 2016-2027 Figure 8. By Application - United States Customer Engagement Centre Workforce Optimization Revenue Market Share, 2016-2027 Figure 9. Verint Customer Engagement Centre Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2016-2021) Figure 10. Calabrio Customer Engagement Centre Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2016-2021) Figure 11. Aspect Customer Engagement Centre Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2016-2021) Figure 12. Avaya Customer Engagement Centre Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2016-2021) Figure 13. Genesys Customer Engagement Centre Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2016-2021)

Verint Calabrio Aspect Avaya Genesys