1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Engagement Solutions Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Omnichannel 1.2.3 Workforce Optimization 1.2.4 Robotic Process Automation 1.2.5 Analytics & Reporting 1.3 Market by Application 1.3.1 Global Customer Engagement Solutions Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 BFSI 1.3.3 Consumer Goods & Retail 1.3.4 Telecommunication 1.3.5 Healthcare & Life Sciences 1.3.6 Automotive & Transportation 1.3.7 Media & Entertainment 1.3.8 Travel & Hospitality 1.3.9 Manufacturing 1.3.10 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Engagement Solutions Market Perspective (2016-2027) 2.2 Customer Engagement Solutions Growth Trends by Regions 2.2.1 Customer Engagement Solutions Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Customer Engagement Solutions Historic Market Share by Regions (2016-2021) 2.2.3 Customer Engagement Solutions Forecasted Market Size by Regions (2022-2027) 2.3 Customer Engagement Solutions Industry Dynamic 2.3.1 Customer Engagement Solutions Market Trends 2.3.2 Customer Engagement Solutions Market Drivers 2.3.3 Customer Engagement Solutions Market Challenges 2.3.4 Customer Engagement Solutions Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Engagement Solutions Players by Revenue 3.1.1 Global Top Customer Engagement Solutions Players by Revenue (2016-2021) 3.1.2 Global Customer Engagement Solutions Revenue Market Share by Players (2016-2021) 3.2 Global Customer Engagement Solutions Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Customer Engagement Solutions Revenue 3.4 Global Customer Engagement Solutions Market Concentration Ratio 3.4.1 Global Customer Engagement Solutions Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Solutions Revenue in 2020 3.5 Customer Engagement Solutions Key Players Head office and Area Served 3.6 Key Players Customer Engagement Solutions Product Solution and Service 3.7 Date of Enter into Customer Engagement Solutions Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Engagement Solutions Breakdown Data by Type 4.1 Global Customer Engagement Solutions Historic Market Size by Type (2016-2021) 4.2 Global Customer Engagement Solutions Forecasted Market Size by Type (2022-2027) 5 Customer Engagement Solutions Breakdown Data by Application 5.1 Global Customer Engagement Solutions Historic Market Size by Application (2016-2021) 5.2 Global Customer Engagement Solutions Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Customer Engagement Solutions Market Size (2016-2027) 6.2 North America Customer Engagement Solutions Market Size by Type 6.2.1 North America Customer Engagement Solutions Market Size by Type (2016-2021) 6.2.2 North America Customer Engagement Solutions Market Size by Type (2022-2027) 6.2.3 North America Customer Engagement Solutions Market Size by Type (2016-2027) 6.3 North America Customer Engagement Solutions Market Size by Application 6.3.1 North America Customer Engagement Solutions Market Size by Application (2016-2021) 6.3.2 North America Customer Engagement Solutions Market Size by Application (2022-2027) 6.3.3 North America Customer Engagement Solutions Market Size by Application (2016-2027) 6.4 North America Customer Engagement Solutions Market Size by Country 6.4.1 North America Customer Engagement Solutions Market Size by Country (2016-2021) 6.4.2 North America Customer Engagement Solutions Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Customer Engagement Solutions Market Size (2016-2027) 7.2 Europe Customer Engagement Solutions Market Size by Type 7.2.1 Europe Customer Engagement Solutions Market Size by Type (2016-2021) 7.2.2 Europe Customer Engagement Solutions Market Size by Type (2022-2027) 7.2.3 Europe Customer Engagement Solutions Market Size by Type (2016-2027) 7.3 Europe Customer Engagement Solutions Market Size by Application 7.3.1 Europe Customer Engagement Solutions Market Size by Application (2016-2021) 7.3.2 Europe Customer Engagement Solutions Market Size by Application (2022-2027) 7.3.3 Europe Customer Engagement Solutions Market Size by Application (2016-2027) 7.4 Europe Customer Engagement Solutions Market Size by Country 7.4.1 Europe Customer Engagement Solutions Market Size by Country (2016-2021) 7.4.2 Europe Customer Engagement Solutions Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Customer Engagement Solutions Market Size (2016-2027) 8.2 Asia-Pacific Customer Engagement Solutions Market Size by Type 8.2.1 Asia-Pacific Customer Engagement Solutions Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Customer Engagement Solutions Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Customer Engagement Solutions Market Size by Type (2016-2027) 8.3 Asia-Pacific Customer Engagement Solutions Market Size by Application 8.3.1 Asia-Pacific Customer Engagement Solutions Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Customer Engagement Solutions Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Customer Engagement Solutions Market Size by Application (2016-2027) 8.4 Asia-Pacific Customer Engagement Solutions Market Size by Region 8.4.1 Asia-Pacific Customer Engagement Solutions Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Customer Engagement Solutions Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Customer Engagement Solutions Market Size (2016-2027) 9.2 Latin America Customer Engagement Solutions Market Size by Type 9.2.1 Latin America Customer Engagement Solutions Market Size by Type (2016-2021) 9.2.2 Latin America Customer Engagement Solutions Market Size by Type (2022-2027) 9.2.3 Latin America Customer Engagement Solutions Market Size by Type (2016-2027) 9.3 Latin America Customer Engagement Solutions Market Size by Application 9.3.1 Latin America Customer Engagement Solutions Market Size by Application (2016-2021) 9.3.2 Latin America Customer Engagement Solutions Market Size by Application (2022-2027) 9.3.3 Latin America Customer Engagement Solutions Market Size by Application (2016-2027) 9.4 Latin America Customer Engagement Solutions Market Size by Country 9.4.1 Latin America Customer Engagement Solutions Market Size by Country (2016-2021) 9.4.2 Latin America Customer Engagement Solutions Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Customer Engagement Solutions Market Size (2016-2027) 10.2 Middle East & Africa Customer Engagement Solutions Market Size by Type 10.2.1 Middle East & Africa Customer Engagement Solutions Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Customer Engagement Solutions Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Customer Engagement Solutions Market Size by Type (2016-2027) 10.3 Middle East & Africa Customer Engagement Solutions Market Size by Application 10.3.1 Middle East & Africa Customer Engagement Solutions Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Customer Engagement Solutions Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Customer Engagement Solutions Market Size by Application (2016-2027) 10.4 Middle East & Africa Customer Engagement Solutions Market Size by Country 10.4.1 Middle East & Africa Customer Engagement Solutions Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Customer Engagement Solutions Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Avaya 11.1.1 Avaya Company Details 11.1.2 Avaya Business Overview 11.1.3 Avaya Customer Engagement Solutions Introduction 11.1.4 Avaya Revenue in Customer Engagement Solutions Business (2016-2021) 11.1.5 Avaya Recent Development 11.2 Aspect Software 11.2.1 Aspect Software Company Details 11.2.2 Aspect Software Business Overview 11.2.3 Aspect Software Customer Engagement Solutions Introduction 11.2.4 Aspect Software Revenue in Customer Engagement Solutions Business (2016-2021) 11.2.5 Aspect Software Recent Development 11.3 Calabrio 11.3.1 Calabrio Company Details 11.3.2 Calabrio Business Overview 11.3.3 Calabrio Customer Engagement Solutions Introduction 11.3.4 Calabrio Revenue in Customer Engagement Solutions Business (2016-2021) 11.3.5 Calabrio Recent Development 11.4 Genesys 11.4.1 Genesys Company Details 11.4.2 Genesys Business Overview 11.4.3 Genesys Customer Engagement Solutions Introduction 11.4.4 Genesys Revenue in Customer Engagement Solutions Business (2016-2021) 11.4.5 Genesys Recent Development 11.5 IBM 11.5.1 IBM Company Details 11.5.2 IBM Business Overview 11.5.3 IBM Customer Engagement Solutions Introduction 11.5.4 IBM Revenue in Customer Engagement Solutions Business (2016-2021) 11.5.5 IBM Recent Development 11.6 Microsoft 11.6.1 Microsoft Company Details 11.6.2 Microsoft Business Overview 11.6.3 Microsoft Customer Engagement Solutions Introduction 11.6.4 Microsoft Revenue in Customer Engagement Solutions Business (2016-2021) 11.6.5 Microsoft Recent Development 11.7 Nice Systems 11.7.1 Nice Systems Company Details 11.7.2 Nice Systems Business Overview 11.7.3 Nice Systems Customer Engagement Solutions Introduction 11.7.4 Nice Systems Revenue in Customer Engagement Solutions Business (2016-2021) 11.7.5 Nice Systems Recent Development 11.8 Nuance Communications 11.8.1 Nuance Communications Company Details 11.8.2 Nuance Communications Business Overview 11.8.3 Nuance Communications Customer Engagement Solutions Introduction 11.8.4 Nuance Communications Revenue in Customer Engagement Solutions Business (2016-2021) 11.8.5 Nuance Communications Recent Development 11.9 Opentext 11.9.1 Opentext Company Details 11.9.2 Opentext Business Overview 11.9.3 Opentext Customer Engagement Solutions Introduction 11.9.4 Opentext Revenue in Customer Engagement Solutions Business (2016-2021) 11.9.5 Opentext Recent Development 11.10 Oracle 11.10.1 Oracle Company Details 11.10.2 Oracle Business Overview 11.10.3 Oracle Customer Engagement Solutions Introduction 11.10.4 Oracle Revenue in Customer Engagement Solutions Business (2016-2021) 11.10.5 Oracle Recent Development 11.11 Pegasystems 11.11.1 Pegasystems Company Details 11.11.2 Pegasystems Business Overview 11.11.3 Pegasystems Customer Engagement Solutions Introduction 11.11.4 Pegasystems Revenue in Customer Engagement Solutions Business (2016-2021) 11.11.5 Pegasystems Recent Development 11.12 Pitney Bowes 11.12.1 Pitney Bowes Company Details 11.12.2 Pitney Bowes Business Overview 11.12.3 Pitney Bowes Customer Engagement Solutions Introduction 11.12.4 Pitney Bowes Revenue in Customer Engagement Solutions Business (2016-2021) 11.12.5 Pitney Bowes Recent Development 11.13 Salesforce 11.13.1 Salesforce Company Details 11.13.2 Salesforce Business Overview 11.13.3 Salesforce Customer Engagement Solutions Introduction 11.13.4 Salesforce Revenue in Customer Engagement Solutions Business (2016-2021) 11.13.5 Salesforce Recent Development 11.14 SAP 11.14.1 SAP Company Details 11.14.2 SAP Business Overview 11.14.3 SAP Customer Engagement Solutions Introduction 11.14.4 SAP Revenue in Customer Engagement Solutions Business (2016-2021) 11.14.5 SAP Recent Development 11.15 Servicenow 11.15.1 Servicenow Company Details 11.15.2 Servicenow Business Overview 11.15.3 Servicenow Customer Engagement Solutions Introduction 11.15.4 Servicenow Revenue in Customer Engagement Solutions Business (2016-2021) 11.15.5 Servicenow Recent Development 11.16 Verint Systems 11.16.1 Verint Systems Company Details 11.16.2 Verint Systems Business Overview 11.16.3 Verint Systems Customer Engagement Solutions Introduction 11.16.4 Verint Systems Revenue in Customer Engagement Solutions Business (2016-2021) 11.16.5 Verint Systems Recent Development 11.17 Zendesk 11.17.1 Zendesk Company Details 11.17.2 Zendesk Business Overview 11.17.3 Zendesk Customer Engagement Solutions Introduction 11.17.4 Zendesk Revenue in Customer Engagement Solutions Business (2016-2021) 11.17.5 Zendesk Recent Development 11.18 Egain Corporation 11.18.1 Egain Corporation Company Details 11.18.2 Egain Corporation Business Overview 11.18.3 Egain Corporation Customer Engagement Solutions Introduction 11.18.4 Egain Corporation Revenue in Customer Engagement Solutions Business (2016-2021) 11.18.5 Egain Corporation Recent Development 11.19 Bpmonline 11.19.1 Bpmonline Company Details 11.19.2 Bpmonline Business Overview 11.19.3 Bpmonline Customer Engagement Solutions Introduction 11.19.4 Bpmonline Revenue in Customer Engagement Solutions Business (2016-2021) 11.19.5 Bpmonline Recent Development 11.20 Crmnext 11.20.1 Crmnext Company Details 11.20.2 Crmnext Business Overview 11.20.3 Crmnext Customer Engagement Solutions Introduction 11.20.4 Crmnext Revenue in Customer Engagement Solutions Business (2016-2021) 11.20.5 Crmnext Recent Development 11.21 Eptica 11.21.1 Eptica Company Details 11.21.2 Eptica Business Overview 11.21.3 Eptica Customer Engagement Solutions Introduction 11.21.4 Eptica Revenue in Customer Engagement Solutions Business (2016-2021) 11.21.5 Eptica Recent Development 11.22 Freshworks 11.22.1 Freshworks Company Details 11.22.2 Freshworks Business Overview 11.22.3 Freshworks Customer Engagement Solutions Introduction 11.22.4 Freshworks Revenue in Customer Engagement Solutions Business (2016-2021) 11.22.5 Freshworks Recent Development 11.23 Ifs-Mplsystems 11.23.1 Ifs-Mplsystems Company Details 11.23.2 Ifs-Mplsystems Business Overview 11.23.3 Ifs-Mplsystems Customer Engagement Solutions Introduction 11.23.4 Ifs-Mplsystems Revenue in Customer Engagement Solutions Business (2016-2021) 11.23.5 Ifs-Mplsystems Recent Development 11.24 Lithium Technologies 11.24.1 Lithium Technologies Company Details 11.24.2 Lithium Technologies Business Overview 11.24.3 Lithium Technologies Customer Engagement Solutions Introduction 11.24.4 Lithium Technologies Revenue in Customer Engagement Solutions Business (2016-2021) 11.24.5 Lithium Technologies Recent Development 11.25 Sugarcrm 11.25.1 Sugarcrm Company Details 11.25.2 Sugarcrm Business Overview 11.25.3 Sugarcrm Customer Engagement Solutions Introduction 11.25.4 Sugarcrm Revenue in Customer Engagement Solutions Business (2016-2021) 11.25.5 Sugarcrm Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Customer Engagement Solutions Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Omnichannel Table 3. Key Players of Workforce Optimization Table 4. Key Players of Robotic Process Automation Table 5. Key Players of Analytics & Reporting Table 6. Global Customer Engagement Solutions Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 7. Global Customer Engagement Solutions Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 8. Global Customer Engagement Solutions Market Size by Regions (2016-2021) & (US$ Million) Table 9. Global Customer Engagement Solutions Market Share by Regions (2016-2021) Table 10. Global Customer Engagement Solutions Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 11. Global Customer Engagement Solutions Market Share by Regions (2022-2027) Table 12. Customer Engagement Solutions Market Trends Table 13. Customer Engagement Solutions Market Drivers Table 14. Customer Engagement Solutions Market Challenges Table 15. Customer Engagement Solutions Market Restraints Table 16. Global Customer Engagement Solutions Revenue by Players (2016-2021) & (US$ Million) Table 17. Global Customer Engagement Solutions Market Share by Players (2016-2021) Table 18. Global Top Customer Engagement Solutions Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Solutions as of 2020) Table 19. Ranking of Global Top Customer Engagement Solutions Companies by Revenue (US$ Million) in 2020 Table 20. Global 5 Largest Players Market Share by Customer Engagement Solutions Revenue (CR5 and HHI) & (2016-2021) Table 21. Key Players Headquarters and Area Served Table 22. Key Players Customer Engagement Solutions Product Solution and Service Table 23. Date of Enter into Customer Engagement Solutions Market Table 24. Mergers & Acquisitions, Expansion Plans Table 25. Global Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million) Table 26. Global Customer Engagement Solutions Revenue Market Share by Type (2016-2021) Table 27. Global Customer Engagement Solutions Forecasted Market Size by Type (2022-2027) (US$ Million) Table 28. Global Customer Engagement Solutions Revenue Market Share by Type (2022-2027) & (US$ Million) Table 29. Global Customer Engagement Solutions Market Size Share by Application (2016-2021) & (US$ Million) Table 30. Global Customer Engagement Solutions Revenue Market Share by Application (2016-2021) Table 31. Global Customer Engagement Solutions Forecasted Market Size by Application (2022-2027) (US$ Million) Table 32. Global Customer Engagement Solutions Revenue Market Share by Application (2022-2027) & (US$ Million) Table 33. North America Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million) Table 34. North America Customer Engagement Solutions Market Size by Type (2022-2027) & (US$ Million) Table 35. North America Customer Engagement Solutions Market Size by Application (2016-2021) (US$ Million) Table 36. North America Customer Engagement Solutions Market Size by Application (2022-2027) & (US$ Million) Table 37. North America Customer Engagement Solutions Market Size by Country (2016-2021) & (US$ Million) Table 38. North America Customer Engagement Solutions Market Size by Country (2022-2027) & (US$ Million) Table 39. Europe Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million) Table 40. Europe Customer Engagement Solutions Market Size by Type (2022-2027) & (US$ Million) Table 41. Europe Customer Engagement Solutions Market Size by Application (2016-2021) (US$ Million) Table 42. Europe Customer Engagement Solutions Market Size by Application (2022-2027) & (US$ Million) Table 43. Europe Customer Engagement Solutions Market Size by Country (2016-2021) & (US$ Million) Table 44. Europe Customer Engagement Solutions Market Size by Country (2022-2027) & (US$ Million) Table 45. Asia-Pacific Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million) Table 46. Asia-Pacific Customer Engagement Solutions Market Size by Type (2022-2027) & (US$ Million) Table 47. Asia-Pacific Customer Engagement Solutions Market Size by Application (2016-2021) (US$ Million) Table 48. Asia-Pacific Customer Engagement Solutions Market Size by Application (2022-2027) & (US$ Million) Table 49. Asia-Pacific Customer Engagement Solutions Market Size by Region (2016-2021) & (US$ Million) Table 50. Asia-Pacific Customer Engagement Solutions Market Size by Region (2022-2027) & (US$ Million) Table 51. Latin America Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million) Table 52. Latin America Customer Engagement Solutions Market Size by Type (2022-2027) & (US$ Million) Table 53. Latin America Customer Engagement Solutions Market Size by Application (2016-2021) (US$ Million) Table 54. Latin America Customer Engagement Solutions Market Size by Application (2022-2027) & (US$ Million) Table 55. Latin America Customer Engagement Solutions Market Size by Country (2016-2021) & (US$ Million) Table 56. Latin America Customer Engagement Solutions Market Size by Country (2022-2027) & (US$ Million) Table 57. Middle East & Africa Customer Engagement Solutions Market Size by Type (2016-2021) (US$ Million) Table 58. Middle East & Africa Customer Engagement Solutions Market Size by Type (2022-2027) & (US$ Million) Table 59. Middle East & Africa Customer Engagement Solutions Market Size by Application (2016-2021) (US$ Million) Table 60. Middle East & Africa Customer Engagement Solutions Market Size by Application (2022-2027) & (US$ Million) Table 61. Middle East & Africa Customer Engagement Solutions Market Size by Country (2016-2021) & (US$ Million) Table 62. Middle East & Africa Customer Engagement Solutions Market Size by Country (2022-2027) & (US$ Million) Table 63. Avaya Company Details Table 64. Avaya Business Overview Table 65. Avaya Customer Engagement Solutions Product Table 66. Avaya Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 67. Avaya Recent Development Table 68. Aspect Software Company Details Table 69. Aspect Software Business Overview Table 70. Aspect Software Customer Engagement Solutions Product Table 71. Aspect Software Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 72. Aspect Software Recent Development Table 73. Calabrio Company Details Table 74. Calabrio Business Overview Table 75. Calabrio Customer Engagement Solutions Product Table 76. Calabrio Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 77. Calabrio Recent Development Table 78. Genesys Company Details Table 79. Genesys Business Overview Table 80. Genesys Customer Engagement Solutions Product Table 81. Genesys Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 82. Genesys Recent Development Table 83. IBM Company Details Table 84. IBM Business Overview Table 85. IBM Customer Engagement Solutions Product Table 86. IBM Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 87. IBM Recent Development Table 88. Microsoft Company Details Table 89. Microsoft Business Overview Table 90. Microsoft Customer Engagement Solutions Product Table 91. Microsoft Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 92. Microsoft Recent Development Table 93. Nice Systems Company Details Table 94. Nice Systems Business Overview Table 95. Nice Systems Customer Engagement Solutions Product Table 96. Nice Systems Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 97. Nice Systems Recent Development Table 98. Nuance Communications Company Details Table 99. Nuance Communications Business Overview Table 100. Nuance Communications Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 101. Nuance Communications Recent Development Table 102. Opentext Company Details Table 103. Opentext Business Overview Table 104. Opentext Customer Engagement Solutions Product Table 105. Opentext Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 106. Opentext Recent Development Table 107. Oracle Company Details Table 108. Oracle Business Overview Table 109. Oracle Customer Engagement Solutions Product Table 110. Oracle Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 111. Oracle Recent Development Table 112. Pegasystems Company Details Table 113. Pegasystems Business Overview Table 114. Pegasystems Customer Engagement Solutions Product Table 115. Pegasystems Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 116. Pegasystems Recent Development Table 117. Pitney Bowes Company Details Table 118. Pitney Bowes Business Overview Table 119. Pitney Bowes Customer Engagement Solutions Product Table 120. Pitney Bowes Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 121. Pitney Bowes Recent Development Table 122. Salesforce Company Details Table 123. Salesforce Business Overview Table 124. Salesforce Customer Engagement Solutions Product Table 125. Salesforce Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 126. Salesforce Recent Development Table 127. SAP Company Details Table 128. SAP Business Overview Table 129. SAP Customer Engagement Solutions Product Table 130. SAP Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 131. SAP Recent Development Table 132. Servicenow Company Details Table 133. Servicenow Business Overview Table 134. Servicenow Customer Engagement Solutions Product Table 135. Servicenow Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 136. Servicenow Recent Development Table 137. Verint Systems Company Details Table 138. Verint Systems Business Overview Table 139. Verint Systems Customer Engagement Solutions Product Table 140. Verint Systems Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 141. Verint Systems Recent Development Table 142. Zendesk Company Details Table 143. Zendesk Business Overview Table 144. Zendesk Customer Engagement Solutions Product Table 145. Zendesk Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 146. Zendesk Recent Development Table 147. Egain Corporation Company Details Table 148. Egain Corporation Business Overview Table 149. Egain Corporation Customer Engagement Solutions Product Table 150. Egain Corporation Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 151. Egain Corporation Recent Development Table 152. Bpmonline Company Details Table 153. Bpmonline Business Overview Table 154. Bpmonline Customer Engagement Solutions Product Table 155. Bpmonline Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 156. Bpmonline Recent Development Table 157. Crmnext Company Details Table 158. Crmnext Business Overview Table 159. Crmnext Customer Engagement Solutions Product Table 160. Crmnext Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 161. Crmnext Recent Development Table 162. Eptica Company Details Table 163. Eptica Business Overview Table 164. Eptica Customer Engagement Solutions Product Table 165. Eptica Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 166. Eptica Recent Development Table 167. Freshworks Company Details Table 168. Freshworks Business Overview Table 169. Freshworks Customer Engagement Solutions Product Table 170. Freshworks Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 171. Freshworks Recent Development Table 172. Ifs-Mplsystems Company Details Table 173. Ifs-Mplsystems Business Overview Table 174. Ifs-Mplsystems Customer Engagement Solutions Product Table 175. Ifs-Mplsystems Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 176. Ifs-Mplsystems Recent Development Table 177. Lithium Technologies Company Details Table 178. Lithium Technologies Business Overview Table 179. Lithium Technologies Customer Engagement SolutionsProduct Table 180. Lithium Technologies Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 181. Lithium Technologies Recent Development Table 182. Sugarcrm Company Details Table 183. Sugarcrm Business Overview Table 184. Sugarcrm Customer Engagement Solutions Product Table 185. Sugarcrm Revenue in Customer Engagement Solutions Business (2016-2021) & (US$ Million) Table 186. Sugarcrm Recent Development Table 187. Research Programs/Design for This Report Table 188. Key Data Information from Secondary Sources Table 189. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Engagement Solutions Market Share by Type: 2020 VS 2027 Figure 2. Omnichannel Features Figure 3. Workforce Optimization Features Figure 4. Robotic Process Automation Features Figure 5. Analytics & Reporting Features Figure 6. Global Customer Engagement Solutions Market Share by Application: 2020 VS 2027 Figure 7. BFSI Case Studies Figure 8. Consumer Goods & Retail Case Studies Figure 9. Telecommunication Case Studies Figure 10. Healthcare & Life Sciences Case Studies Figure 11. Automotive & Transportation Case Studies Figure 12. Media & Entertainment Case Studies Figure 13. Travel & Hospitality Case Studies Figure 14. Manufacturing Case Studies Figure 15. Others Case Studies Figure 16. Customer Engagement Solutions Report Years Considered Figure 17. Global Customer Engagement Solutions Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 18. Global Customer Engagement Solutions Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 19. Global Customer Engagement Solutions Market Share by Regions: 2020 VS 2027 Figure 20. Global Customer Engagement Solutions Market Share by Regions (2022-2027) Figure 21. Global Customer Engagement Solutions Market Share by Players in 2020 Figure 22. Global Top Customer Engagement Solutions Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Solutions as of 2020 Figure 23. The Top 10 and 5 Players Market Share by Customer Engagement Solutions Revenue in 2020 Figure 24. Global Customer Engagement Solutions Revenue Market Share by Type (2016-2021) Figure 25. Global Customer Engagement Solutions Revenue Market Share by Type (2022-2027) Figure 26. North America Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 27. North America Customer Engagement Solutions Market Share by Type (2016-2027) Figure 28. North America Customer Engagement Solutions Market Share by Application (2016-2027) Figure 29. North America Customer Engagement Solutions Market Share by Country (2016-2027) Figure 30. United States Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Canada Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Europe Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Europe Customer Engagement Solutions Market Share by Type (2016-2027) Figure 34. Europe Customer Engagement Solutions Market Share by Application (2016-2027) Figure 35. Europe Customer Engagement Solutions Market Share by Country (2016-2027) Figure 36. Germany Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 37. France Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. U.K. Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. Italy Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Russia Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. Nordic Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Asia-Pacific Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Asia-Pacific Customer Engagement Solutions Market Share by Type (2016-2027) Figure 44. Asia-Pacific Customer Engagement Solutions Market Share by Application (2016-2027) Figure 45. Asia-Pacific Customer Engagement Solutions Market Share by Region (2016-2027) Figure 46. China Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 47. Japan Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. South Korea Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Southeast Asia Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. India Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 51. Australia Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 52. Latin America Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 53. Latin America Customer Engagement Solutions Market Share by Type (2016-2027) Figure 54. Latin America Customer Engagement Solutions Market Share by Application (2016-2027) Figure 55. Latin America Customer Engagement Solutions Market Share by Country (2016-2027) Figure 56. Mexico Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 57. Brazil Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 58. Middle East & Africa Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 59. Middle East & Africa Customer Engagement Solutions Market Share by Type (2016-2027) Figure 60. Middle East & Africa Customer Engagement Solutions Market Share by Application (2016-2027) Figure 61. Middle East & Africa Customer Engagement Solutions Market Share by Country (2016-2027) Figure 62. Turkey Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 63. Saudi Arabia Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 64. UAE Customer Engagement Solutions Market Size YoY Growth (2016-2027) & (US$ Million) Figure 65. Avaya Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 66. Aspect Software Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 67. Calabrio Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 68. Genesys Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 69. IBM Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 70. Microsoft Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 71. Nice Systems Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 72. Nuance Communications Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 73. Opentext Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 74. Oracle Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 75. Pegasystems Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 76. Pitney Bowes Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 77. Salesforce Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 78. SAP Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 79. Servicenow Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 80. Verint Systems Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 81. Zendesk Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 82. Egain Corporation Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 83. Bpmonline Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 84. Crmnext Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 85. Eptica Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 86. Freshworks Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 87. Ifs-Mplsystems Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 88. Lithium Technologies Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 89. Sugarcrm Revenue Growth Rate in Customer Engagement Solutions Business (2016-2021) Figure 90. Bottom-up and Top-down Approaches for This Report Figure 91. Data Triangulation Figure 92. Key Executives Interviewed

Avaya Aspect Software Calabrio Genesys IBM Microsoft Nice Systems Nuance Communications Opentext Oracle Pegasystems Pitney Bowes Salesforce SAP Servicenow Verint Systems Zendesk Egain Corporation Bpmonline Crmnext Eptica Freshworks Ifs-Mplsystems Lithium Technologies Sugarcrm