1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Agent Performance Optimization (APO) Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Cloud Based 1.2.3 On Premises 1.3 Market by Application 1.3.1 Global Agent Performance Optimization (APO) Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Small and Mid-sized Businesses 1.3.3 Large Enterprises 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Agent Performance Optimization (APO) Market Perspective (2016-2027) 2.2 Agent Performance Optimization (APO) Growth Trends by Regions 2.2.1 Agent Performance Optimization (APO) Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Agent Performance Optimization (APO) Historic Market Share by Regions (2016-2021) 2.2.3 Agent Performance Optimization (APO) Forecasted Market Size by Regions (2022-2027) 2.3 Agent Performance Optimization (APO) Industry Dynamic 2.3.1 Agent Performance Optimization (APO) Market Trends 2.3.2 Agent Performance Optimization (APO) Market Drivers 2.3.3 Agent Performance Optimization (APO) Market Challenges 2.3.4 Agent Performance Optimization (APO) Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Agent Performance Optimization (APO) Players by Revenue 3.1.1 Global Top Agent Performance Optimization (APO) Players by Revenue (2016-2021) 3.1.2 Global Agent Performance Optimization (APO) Revenue Market Share by Players (2016-2021) 3.2 Global Agent Performance Optimization (APO) Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Agent Performance Optimization (APO) Revenue 3.4 Global Agent Performance Optimization (APO) Market Concentration Ratio 3.4.1 Global Agent Performance Optimization (APO) Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Agent Performance Optimization (APO) Revenue in 2020 3.5 Agent Performance Optimization (APO) Key Players Head office and Area Served 3.6 Key Players Agent Performance Optimization (APO) Product Solution and Service 3.7 Date of Enter into Agent Performance Optimization (APO) Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Agent Performance Optimization (APO) Breakdown Data by Type 4.1 Global Agent Performance Optimization (APO) Historic Market Size by Type (2016-2021) 4.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2022-2027) 5 Agent Performance Optimization (APO) Breakdown Data by Application 5.1 Global Agent Performance Optimization (APO) Historic Market Size by Application (2016-2021) 5.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Agent Performance Optimization (APO) Market Size (2016-2027) 6.2 North America Agent Performance Optimization (APO) Market Size by Type 6.2.1 North America Agent Performance Optimization (APO) Market Size by Type (2016-2021) 6.2.2 North America Agent Performance Optimization (APO) Market Size by Type (2022-2027) 6.2.3 North America Agent Performance Optimization (APO) Market Size by Type (2016-2027) 6.3 North America Agent Performance Optimization (APO) Market Size by Application 6.3.1 North America Agent Performance Optimization (APO) Market Size by Application (2016-2021) 6.3.2 North America Agent Performance Optimization (APO) Market Size by Application (2022-2027) 6.3.3 North America Agent Performance Optimization (APO) Market Size by Application (2016-2027) 6.4 North America Agent Performance Optimization (APO) Market Size by Country 6.4.1 North America Agent Performance Optimization (APO) Market Size by Country (2016-2021) 6.4.2 North America Agent Performance Optimization (APO) Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Agent Performance Optimization (APO) Market Size (2016-2027) 7.2 Europe Agent Performance Optimization (APO) Market Size by Type 7.2.1 Europe Agent Performance Optimization (APO) Market Size by Type (2016-2021) 7.2.2 Europe Agent Performance Optimization (APO) Market Size by Type (2022-2027) 7.2.3 Europe Agent Performance Optimization (APO) Market Size by Type (2016-2027) 7.3 Europe Agent Performance Optimization (APO) Market Size by Application 7.3.1 Europe Agent Performance Optimization (APO) Market Size by Application (2016-2021) 7.3.2 Europe Agent Performance Optimization (APO) Market Size by Application (2022-2027) 7.3.3 Europe Agent Performance Optimization (APO) Market Size by Application (2016-2027) 7.4 Europe Agent Performance Optimization (APO) Market Size by Country 7.4.1 Europe Agent Performance Optimization (APO) Market Size by Country (2016-2021) 7.4.2 Europe Agent Performance Optimization (APO) Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Agent Performance Optimization (APO) Market Size (2016-2027) 8.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type 8.2.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2016-2027) 8.3 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application 8.3.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2016-2027) 8.4 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region 8.4.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Agent Performance Optimization (APO) Market Size (2016-2027) 9.2 Latin America Agent Performance Optimization (APO) Market Size by Type 9.2.1 Latin America Agent Performance Optimization (APO) Market Size by Type (2016-2021) 9.2.2 Latin America Agent Performance Optimization (APO) Market Size by Type (2022-2027) 9.2.3 Latin America Agent Performance Optimization (APO) Market Size by Type (2016-2027) 9.3 Latin America Agent Performance Optimization (APO) Market Size by Application 9.3.1 Latin America Agent Performance Optimization (APO) Market Size by Application (2016-2021) 9.3.2 Latin America Agent Performance Optimization (APO) Market Size by Application (2022-2027) 9.3.3 Latin America Agent Performance Optimization (APO) Market Size by Application (2016-2027) 9.4 Latin America Agent Performance Optimization (APO) Market Size by Country 9.4.1 Latin America Agent Performance Optimization (APO) Market Size by Country (2016-2021) 9.4.2 Latin America Agent Performance Optimization (APO) Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Agent Performance Optimization (APO) Market Size (2016-2027) 10.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type 10.2.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2016-2027) 10.3 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application 10.3.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2016-2027) 10.4 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country 10.4.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 NICE Ltd 11.1.1 NICE Ltd Company Details 11.1.2 NICE Ltd Business Overview 11.1.3 NICE Ltd Agent Performance Optimization (APO) Introduction 11.1.4 NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.1.5 NICE Ltd Recent Development 11.2 Genesys 11.2.1 Genesys Company Details 11.2.2 Genesys Business Overview 11.2.3 Genesys Agent Performance Optimization (APO) Introduction 11.2.4 Genesys Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.2.5 Genesys Recent Development 11.3 Verint Systems Inc 11.3.1 Verint Systems Inc Company Details 11.3.2 Verint Systems Inc Business Overview 11.3.3 Verint Systems Inc Agent Performance Optimization (APO) Introduction 11.3.4 Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.3.5 Verint Systems Inc Recent Development 11.4 Aspect 11.4.1 Aspect Company Details 11.4.2 Aspect Business Overview 11.4.3 Aspect Agent Performance Optimization (APO) Introduction 11.4.4 Aspect Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.4.5 Aspect Recent Development 11.5 Calabrio 11.5.1 Calabrio Company Details 11.5.2 Calabrio Business Overview 11.5.3 Calabrio Agent Performance Optimization (APO) Introduction 11.5.4 Calabrio Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.5.5 Calabrio Recent Development 11.6 Five9 11.6.1 Five9 Company Details 11.6.2 Five9 Business Overview 11.6.3 Five9 Agent Performance Optimization (APO) Introduction 11.6.4 Five9 Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.6.5 Five9 Recent Development 11.7 Teleopti AB 11.7.1 Teleopti AB Company Details 11.7.2 Teleopti AB Business Overview 11.7.3 Teleopti AB Agent Performance Optimization (APO) Introduction 11.7.4 Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.7.5 Teleopti AB Recent Development 11.8 ZOOM International 11.8.1 ZOOM International Company Details 11.8.2 ZOOM International Business Overview 11.8.3 ZOOM International Agent Performance Optimization (APO) Introduction 11.8.4 ZOOM International Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.8.5 ZOOM International Recent Development 11.9 InVision AG 11.9.1 InVision AG Company Details 11.9.2 InVision AG Business Overview 11.9.3 InVision AG Agent Performance Optimization (APO) Introduction 11.9.4 InVision AG Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.9.5 InVision AG Recent Development 11.10 Upstream Works Software 11.10.1 Upstream Works Software Company Details 11.10.2 Upstream Works Software Business Overview 11.10.3 Upstream Works Software Agent Performance Optimization (APO) Introduction 11.10.4 Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.10.5 Upstream Works Software Recent Development 11.11 Envision Telephony 11.11.1 Envision Telephony Company Details 11.11.2 Envision Telephony Business Overview 11.11.3 Envision Telephony Agent Performance Optimization (APO) Introduction 11.11.4 Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.11.5 Envision Telephony Recent Development 11.12 CallMiner 11.12.1 CallMiner Company Details 11.12.2 CallMiner Business Overview 11.12.3 CallMiner Agent Performance Optimization (APO) Introduction 11.12.4 CallMiner Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.12.5 CallMiner Recent Development 11.13 CallFinder 11.13.1 CallFinder Company Details 11.13.2 CallFinder Business Overview 11.13.3 CallFinder Agent Performance Optimization (APO) Introduction 11.13.4 CallFinder Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.13.5 CallFinder Recent Development 11.14 HigherGround, Inc. 11.14.1 HigherGround, Inc. Company Details 11.14.2 HigherGround, Inc. Business Overview 11.14.3 HigherGround, Inc. Agent Performance Optimization (APO) Introduction 11.14.4 HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2016-2021) 11.14.5 HigherGround, Inc. Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Agent Performance Optimization (APO) Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Cloud Based Table 3. Key Players of On Premises Table 4. Global Agent Performance Optimization (APO) Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Agent Performance Optimization (APO) Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Agent Performance Optimization (APO) Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Agent Performance Optimization (APO) Market Share by Regions (2016-2021) Table 8. Global Agent Performance Optimization (APO) Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Agent Performance Optimization (APO) Market Share by Regions (2022-2027) Table 10. Agent Performance Optimization (APO) Market Trends Table 11. Agent Performance Optimization (APO) Market Drivers Table 12. Agent Performance Optimization (APO) Market Challenges Table 13. Agent Performance Optimization (APO) Market Restraints Table 14. Global Agent Performance Optimization (APO) Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Agent Performance Optimization (APO) Market Share by Players (2016-2021) Table 16. Global Top Agent Performance Optimization (APO) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Agent Performance Optimization (APO) as of 2020) Table 17. Ranking of Global Top Agent Performance Optimization (APO) Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Agent Performance Optimization (APO) Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Agent Performance Optimization (APO) Product Solution and Service Table 21. Date of Enter into Agent Performance Optimization (APO) Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million) Table 24. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2016-2021) Table 25. Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Agent Performance Optimization (APO) Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Agent Performance Optimization (APO) Revenue Market Share by Application (2016-2021) Table 29. Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Agent Performance Optimization (APO) Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million) Table 32. North America Agent Performance Optimization (APO) Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Agent Performance Optimization (APO) Market Size by Application (2016-2021) (US$ Million) Table 34. North America Agent Performance Optimization (APO) Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Agent Performance Optimization (APO) Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Agent Performance Optimization (APO) Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Agent Performance Optimization (APO) Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Agent Performance Optimization (APO) Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Agent Performance Optimization (APO) Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Agent Performance Optimization (APO) Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Agent Performance Optimization (APO) Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Agent Performance Optimization (APO) Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Agent Performance Optimization (APO) Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Agent Performance Optimization (APO) Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Agent Performance Optimization (APO) Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Agent Performance Optimization (APO) Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2022-2027) & (US$ Million) Table 61. NICE Ltd Company Details Table 62. NICE Ltd Business Overview Table 63. NICE Ltd Agent Performance Optimization (APO) Product Table 64. NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 65. NICE Ltd Recent Development Table 66. Genesys Company Details Table 67. Genesys Business Overview Table 68. Genesys Agent Performance Optimization (APO) Product Table 69. Genesys Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 70. Genesys Recent Development Table 71. Verint Systems Inc Company Details Table 72. Verint Systems Inc Business Overview Table 73. Verint Systems Inc Agent Performance Optimization (APO) Product Table 74. Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 75. Verint Systems Inc Recent Development Table 76. Aspect Company Details Table 77. Aspect Business Overview Table 78. Aspect Agent Performance Optimization (APO) Product Table 79. Aspect Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 80. Aspect Recent Development Table 81. Calabrio Company Details Table 82. Calabrio Business Overview Table 83. Calabrio Agent Performance Optimization (APO) Product Table 84. Calabrio Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 85. Calabrio Recent Development Table 86. Five9 Company Details Table 87. Five9 Business Overview Table 88. Five9 Agent Performance Optimization (APO) Product Table 89. Five9 Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 90. Five9 Recent Development Table 91. Teleopti AB Company Details Table 92. Teleopti AB Business Overview Table 93. Teleopti AB Agent Performance Optimization (APO) Product Table 94. Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 95. Teleopti AB Recent Development Table 96. ZOOM International Company Details Table 97. ZOOM International Business Overview Table 98. ZOOM International Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 99. ZOOM International Recent Development Table 100. InVision AG Company Details Table 101. InVision AG Business Overview Table 102. InVision AG Agent Performance Optimization (APO) Product Table 103. InVision AG Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 104. InVision AG Recent Development Table 105. Upstream Works Software Company Details Table 106. Upstream Works Software Business Overview Table 107. Upstream Works Software Agent Performance Optimization (APO) Product Table 108. Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 109. Upstream Works Software Recent Development Table 110. Envision Telephony Company Details Table 111. Envision Telephony Business Overview Table 112. Envision Telephony Agent Performance Optimization (APO) Product Table 113. Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 114. Envision Telephony Recent Development Table 115. CallMiner Company Details Table 116. CallMiner Business Overview Table 117. CallMiner Agent Performance Optimization (APO) Product Table 118. CallMiner Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 119. CallMiner Recent Development Table 120. CallFinder Company Details Table 121. CallFinder Business Overview Table 122. CallFinder Agent Performance Optimization (APO) Product Table 123. CallFinder Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 124. CallFinder Recent Development Table 125. HigherGround, Inc. Company Details Table 126. HigherGround, Inc. Business Overview Table 127. HigherGround, Inc. Agent Performance Optimization (APO) Product Table 128. HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million) Table 129. HigherGround, Inc. Recent Development Table 130. Research Programs/Design for This Report Table 131. Key Data Information from Secondary Sources Table 132. Key Data Information from Primary Sources List of Figures Figure 1. Global Agent Performance Optimization (APO) Market Share by Type: 2020 VS 2027 Figure 2. Cloud Based Features Figure 3. On Premises Features Figure 4. Global Agent Performance Optimization (APO) Market Share by Application: 2020 VS 2027 Figure 5. Small and Mid-sized Businesses Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Agent Performance Optimization (APO) Report Years Considered Figure 8. Global Agent Performance Optimization (APO) Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 9. Global Agent Performance Optimization (APO) Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 10. Global Agent Performance Optimization (APO) Market Share by Regions: 2020 VS 2027 Figure 11. Global Agent Performance Optimization (APO) Market Share by Regions (2022-2027) Figure 12. Global Agent Performance Optimization (APO) Market Share by Players in 2020 Figure 13. Global Top Agent Performance Optimization (APO) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Agent Performance Optimization (APO) as of 2020 Figure 14. The Top 10 and 5 Players Market Share by Agent Performance Optimization (APO) Revenue in 2020 Figure 15. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2016-2021) Figure 16. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2022-2027) Figure 17. North America Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 18. North America Agent Performance Optimization (APO) Market Share by Type (2016-2027) Figure 19. North America Agent Performance Optimization (APO) Market Share by Application (2016-2027) Figure 20. North America Agent Performance Optimization (APO) Market Share by Country (2016-2027) Figure 21. United States Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. Canada Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Europe Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Agent Performance Optimization (APO) Market Share by Type (2016-2027) Figure 25. Europe Agent Performance Optimization (APO) Market Share by Application (2016-2027) Figure 26. Europe Agent Performance Optimization (APO) Market Share by Country (2016-2027) Figure 27. Germany Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. France Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. U.K. Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. Italy Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Russia Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Nordic Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Agent Performance Optimization (APO) Market Share by Type (2016-2027) Figure 35. Asia-Pacific Agent Performance Optimization (APO) Market Share by Application (2016-2027) Figure 36. Asia-Pacific Agent Performance Optimization (APO) Market Share by Region (2016-2027) Figure 37. China Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Japan Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. South Korea Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Southeast Asia Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. India Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Australia Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Latin America Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Agent Performance Optimization (APO) Market Share by Type (2016-2027) Figure 45. Latin America Agent Performance Optimization (APO) Market Share by Application (2016-2027) Figure 46. Latin America Agent Performance Optimization (APO) Market Share by Country (2016-2027) Figure 47. Mexico Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Brazil Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Middle East & Africa Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Agent Performance Optimization (APO) Market Share by Type (2016-2027) Figure 51. Middle East & Africa Agent Performance Optimization (APO) Market Share by Application (2016-2027) Figure 52. Middle East & Africa Agent Performance Optimization (APO) Market Share by Country (2016-2027) Figure 53. Turkey Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Saudi Arabia Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. UAE Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. NICE Ltd Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 57. Genesys Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 58. Verint Systems Inc Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 59. Aspect Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 60. Calabrio Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 61. Five9 Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 62. Teleopti AB Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 63. ZOOM International Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 64. InVision AG Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 65. Upstream Works Software Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 66. Envision Telephony Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 67. CallMiner Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 68. CallFinder Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 69. HigherGround, Inc. Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021) Figure 70. Bottom-up and Top-down Approaches for This Report Figure 71. Data Triangulation Figure 72. Key Executives Interviewed

NICE Ltd Genesys Verint Systems Inc Aspect Calabrio Five9 Teleopti AB ZOOM International InVision AG Upstream Works Software Envision Telephony CallMiner CallFinder HigherGround, Inc.