1 Study Coverage 1.1 Call Monitoring Software Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Introduction 1.2 Global Call Monitoring Software Outlook 2017 VS 2022 VS 2028 1.2.1 Global Call Monitoring Software Market Size for the Year 2017-2028 1.2.2 Global Call Monitoring Software Market Size for the Year 2017-2028 1.3 Call Monitoring Software Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.3.1 The Market Share of United States Call Monitoring Software in Global, 2017 VS 2022 VS 2028 1.3.2 The Growth Rate of Call Monitoring Software Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.4 Call Monitoring Software Market Dynamics 1.4.1 Call Monitoring Software Industry Trends 1.4.2 Call Monitoring Software Market Drivers 1.4.3 Call Monitoring Software Market Challenges 1.4.4 Call Monitoring Software Market Restraints 1.5 Study Objectives 1.6 Years Considered 2 Call Monitoring Software by Type 2.1 Call Monitoring Software Market Segment by Type 2.1.1 Cloud-based 2.1.2 On-premises 2.2 Global Call Monitoring Software Market Size by Type (2017, 2022 & 2028) 2.3 Global Call Monitoring Software Market Size by Type (2017-2028) 2.4 United States Call Monitoring Software Market Size by Type (2017, 2022 & 2028) 2.5 United States Call Monitoring Software Market Size by Type (2017-2028) 3 Call Monitoring Software by Application 3.1 Call Monitoring Software Market Segment by Application 3.1.1 Small and Medium Enterprises (SMEs) 3.1.2 Large Enterprises 3.2 Global Call Monitoring Software Market Size by Application (2017, 2022 & 2028) 3.3 Global Call Monitoring Software Market Size by Application (2017-2028) 3.4 United States Call Monitoring Software Market Size by Application (2017, 2022 & 2028) 3.5 United States Call Monitoring Software Market Size by Application (2017-2028) 4 Global Call Monitoring Software Competitor Landscape by Company 4.1 Global Call Monitoring Software Market Size by Company 4.1.1 Top Global Call Monitoring Software Companies Ranked by Revenue (2021) 4.1.2 Global Call Monitoring Software Revenue by Player (2017-2022) 4.2 Global Call Monitoring Software Concentration Ratio (CR) 4.2.1 Call Monitoring Software Market Concentration Ratio (CR) (2017-2022) 4.2.2 Global Top 5 and Top 10 Largest Companies of Call Monitoring Software in 2021 4.2.3 Global Call Monitoring Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 4.3 Global Call Monitoring Software Headquarters, Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Type 4.3.1 Global Call Monitoring Software Headquarters and Area Served 4.3.2 Global Call Monitoring Software Companies Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Type 4.3.3 Date of International Companies Enter into Call Monitoring Software Market 4.4 Companies Mergers & Acquisitions, Expansion Plans 4.5 United States Call Monitoring Software Market Size by Company 4.5.1 Top Call Monitoring Software Players in United States, Ranked by Revenue (2021) 4.5.2 United States Call Monitoring Software Revenue by Players (2020, 2021 & 2022) 5 Global Call Monitoring Software Market Size by Region 5.1 Global Call Monitoring Software Market Size by Region: 2017 VS 2022 VS 2028 5.2 Global Call Monitoring Software Market Size by Region (2017-2028) 5.2.1 Global Call Monitoring Software Market Size by Region: 2017-2022 5.2.2 Global Call Monitoring Software Market Size by Region (2023-2028) 6 Segment in Region Level & Country Level 6.1 North America 6.1.1 North America Call Monitoring Software Market Size YoY Growth 2017-2028 6.1.2 North America Call Monitoring Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.1.3 U.S. 6.1.4 Canada 6.2 Asia-Pacific 6.2.1 Asia-Pacific Call Monitoring Software Market Size YoY Growth 2017-2028 6.2.2 Asia-Pacific Call Monitoring Software Market Facts & Figures by Region (2017, 2022 & 2028) 6.2.3 China 6.2.4 Japan 6.2.5 South Korea 6.2.6 India 6.2.7 Australia 6.2.8 Taiwan 6.2.9 Indonesia 6.2.10 Thailand 6.2.11 Malaysia 6.2.12 Philippines 6.3 Europe 6.3.1 Europe Call Monitoring Software Market Size YoY Growth 2017-2028 6.3.2 Europe Call Monitoring Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.3.3 Germany 6.3.4 France 6.3.5 U.K. 6.3.6 Italy 6.3.7 Russia 6.4 Latin America 6.4.1 Latin America Call Monitoring Software Market Size YoY Growth 2017-2028 6.4.2 Latin America Call Monitoring Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.4.3 Mexico 6.4.4 Brazil 6.4.5 Argentina 6.5 Middle East and Africa 6.5.1 Middle East and Africa Call Monitoring Software Market Size YoY Growth 2017-2028 6.5.2 Middle East and Africa Call Monitoring Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.5.3 Turkey 6.5.4 Saudi Arabia 6.5.5 U.A.E 7 Company Profiles 7.1 Bitrix24 7.1.1 Bitrix24 Company Details 7.1.2 Bitrix24 Business Overview 7.1.3 Bitrix24 Call Monitoring Software Introduction 7.1.4 Bitrix24 Revenue in Call Monitoring Software Business (2017-2022) 7.1.5 Bitrix24 Recent Development 7.2 CrazyCall 7.2.1 CrazyCall Company Details 7.2.2 CrazyCall Business Overview 7.2.3 CrazyCall Call Monitoring Software Introduction 7.2.4 CrazyCall Revenue in Call Monitoring Software Business (2017-2022) 7.2.5 CrazyCall Recent Development 7.3 Five9 7.3.1 Five9 Company Details 7.3.2 Five9 Business Overview 7.3.3 Five9 Call Monitoring Software Introduction 7.3.4 Five9 Revenue in Call Monitoring Software Business (2017-2022) 7.3.5 Five9 Recent Development 7.4 PhoneBurner 7.4.1 PhoneBurner Company Details 7.4.2 PhoneBurner Business Overview 7.4.3 PhoneBurner Call Monitoring Software Introduction 7.4.4 PhoneBurner Revenue in Call Monitoring Software Business (2017-2022) 7.4.5 PhoneBurner Recent Development 7.5 Genesys 7.5.1 Genesys Company Details 7.5.2 Genesys Business Overview 7.5.3 Genesys Call Monitoring Software Introduction 7.5.4 Genesys Revenue in Call Monitoring Software Business (2017-2022) 7.5.5 Genesys Recent Development 7.6 Dialpad 7.6.1 Dialpad Company Details 7.6.2 Dialpad Business Overview 7.6.3 Dialpad Call Monitoring Software Introduction 7.6.4 Dialpad Revenue in Call Monitoring Software Business (2017-2022) 7.6.5 Dialpad Recent Development 7.7 Nextiva 7.7.1 Nextiva Company Details 7.7.2 Nextiva Business Overview 7.7.3 Nextiva Call Monitoring Software Introduction 7.7.4 Nextiva Revenue in Call Monitoring Software Business (2017-2022) 7.7.5 Nextiva Recent Development 7.8 Talkdesk 7.8.1 Talkdesk Company Details 7.8.2 Talkdesk Business Overview 7.8.3 Talkdesk Call Monitoring Software Introduction 7.8.4 Talkdesk Revenue in Call Monitoring Software Business (2017-2022) 7.8.5 Talkdesk Recent Development 7.9 Aircall 7.9.1 Aircall Company Details 7.9.2 Aircall Business Overview 7.9.3 Aircall Call Monitoring Software Introduction 7.9.4 Aircall Revenue in Call Monitoring Software Business (2017-2022) 7.9.5 Aircall Recent Development 7.10 XenCALL 7.10.1 XenCALL Company Details 7.10.2 XenCALL Business Overview 7.10.3 XenCALL Call Monitoring Software Introduction 7.10.4 XenCALL Revenue in Call Monitoring Software Business (2017-2022) 7.10.5 XenCALL Recent Development 7.11 Zendesk 7.11.1 Zendesk Company Details 7.11.2 Zendesk Business Overview 7.11.3 Zendesk Call Monitoring Software Introduction 7.11.4 Zendesk Revenue in Call Monitoring Software Business (2017-2022) 7.11.5 Zendesk Recent Development 7.12 RingCentral 7.12.1 RingCentral Company Details 7.12.2 RingCentral Business Overview 7.12.3 RingCentral Call Monitoring Software Introduction 7.12.4 RingCentral Revenue in Call Monitoring Software Business (2017-2022) 7.12.5 RingCentral Recent Development 8 Research Findings and Conclusion 9 Appendix 9.1 Research Methodology 9.1.1 Methodology/Research Approach 9.1.2 Data Source 9.2 Author Details 9.3 Disclaimer

List of Tables Table 1. Call Monitoring Software Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028) Table 2. Call Monitoring Software Market Trends Table 3. Call Monitoring Software Market Drivers Table 4. Call Monitoring Software Market Challenges Table 5. Call Monitoring Software Market Restraints Table 6. Global Call Monitoring Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 7. United States Call Monitoring Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 8. Global Call Monitoring Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 9. United States Call Monitoring Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 10. Top Call Monitoring Software Companies in Global Market, Ranking by Revenue (2021) Table 11. Global Call Monitoring Software Revenue by Player, (US$ Million), 2017-2022 Table 12. Global Call Monitoring Software Revenue Share by Player, 2017-2022 Table 13. Global Call Monitoring Software Companies Market Concentration Ratio (CR5 and HHI) Table 14. Global Call Monitoring Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Monitoring Software as of 2021) Table 15. Top Players of Call Monitoring Software in Global Market, Headquarters and Area Served Table 16. Companies Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Type Table 17. Date of International Companies Enter into Call Monitoring Software Market Table 18. Companies Mergers & Acquisitions, Expansion Plans Table 19. Top Call Monitoring Software Players in United States Market, Ranking by Revenue (2021) Table 20. United States Call Monitoring Software Revenue by Players, (US$ Million), 2020, 2021 & 2022 Table 21. United States Call Monitoring Software Revenue Share by Players, 2020, 2021 & 2022 Table 22. Global Call Monitoring Software Market Size by Region (US$ Million): 2017 VS 2022 VS 2028 Table 23. Global Call Monitoring Software Market Size by Region (2017-2022) & (US$ Million) Table 24. Global Call Monitoring Software Market Size Forecast by Region (2023-2028) & (US$ Million) Table 25. North America Call Monitoring Software Sales in Value by Country (2017-2028) & (US$ Million) Table 26. Asia Pacific Call Monitoring Software Sales in Value by Region (2017-2028) & (US$ Million) Table 27. Europe Call Monitoring Software Sales in Value by Country (2017-2028) & (US$ Million) Table 28. Latin Americaa Call Monitoring Software Sales in Value by Country (2017-2028) & (US$ Million) Table 29. Middle East and Africa Call Monitoring Software Sales in Value by Country (2017-2028) & (US$ Million) Table 30. Bitrix24 Company Details Table 31. Bitrix24 Business Overview Table 32. Bitrix24 Call Monitoring Software Product Table 33. Bitrix24 Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 34. Bitrix24 Recent Development Table 35. CrazyCall Company Details Table 36. CrazyCall Business Overview Table 37. CrazyCall Call Monitoring Software Product Table 38. CrazyCall Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 39. CrazyCall Recent Development Table 40. Five9 Company Details Table 41. Five9 Business Overview Table 42. Five9 Call Monitoring Software Product Table 43. Five9 Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 44. Five9 Recent Development Table 45. PhoneBurner Company Details Table 46. PhoneBurner Business Overview Table 47. PhoneBurner Call Monitoring Software Product Table 48. PhoneBurner Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 49. PhoneBurner Recent Development Table 50. Genesys Company Details Table 51. Genesys Business Overview Table 52. Genesys Call Monitoring Software Product Table 53. Genesys Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 54. Genesys Recent Development Table 55. Dialpad Company Details Table 56. Dialpad Business Overview Table 57. Dialpad Call Monitoring Software Product Table 58. Dialpad Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 59. Dialpad Recent Development Table 60. Nextiva Company Details Table 61. Nextiva Business Overview Table 62. Nextiva Call Monitoring Software Product Table 63. Nextiva Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 64. Nextiva Recent Development Table 65. Talkdesk Company Details Table 66. Talkdesk Business Overview Table 67. Talkdesk Call Monitoring Software Product Table 68. Talkdesk Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 69. Talkdesk Recent Development Table 70. Aircall Company Details Table 71. Aircall Business Overview Table 72. Aircall Call Monitoring Software Product Table 73. Aircall Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 74. Aircall Recent Development Table 75. XenCALL Company Details Table 76. XenCALL Business Overview Table 77. XenCALL Call Monitoring Software Product Table 78. XenCALL Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 79. XenCALL Recent Development Table 80. Zendesk Company Details Table 81. Zendesk Business Overview Table 82. Zendesk Call Monitoring Software Product Table 83. Zendesk Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 84. Zendesk Recent Development Table 85. RingCentral Company Details Table 86. RingCentral Business Overview Table 87. RingCentral Call Monitoring Software Product Table 88. RingCentral Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 89. RingCentral Recent Development Table 90. Research Programs/Design for This Report Table 91. Key Data Information from Secondary Sources Table 92. Key Data Information from Primary Sources List of Figures Figure 1. Call Monitoring Software Product Picture Figure 2. Global Call Monitoring Software Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 3. Global Call Monitoring Software Market Size 2017-2028 (US$ Million) Figure 4. United States Call Monitoring Software Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 5. United States Call Monitoring Software Market Size 2017-2028 (US$ Million) Figure 6. United States Call Monitoring Software Market Share in Global 2017-2028 Figure 7. Call Monitoring Software Report Years Considered Figure 8. Product Picture of Cloud-based Figure 9. Product Picture of On-premises Figure 10. Global Call Monitoring Software Market Share by Type in 2022 & 2028 Figure 11. Global Call Monitoring Software Market Size by Type (2017-2028) & (US$ Million) Figure 12. Global Call Monitoring Software Market Share by Type (2017-2028) Figure 13. United States Call Monitoring Software Market Share by Type in 2022 & 2028 Figure 14. United States Call Monitoring Software Market Size by Type (2017-2028) & (US$ Million) Figure 15. United States Call Monitoring Software Market Share by Type (2017-2028) Figure 16. Product Picture of Small and Medium Enterprises (SMEs) Figure 17. Product Picture of Large Enterprises Figure 18. Global Call Monitoring Software Market Share by Application in 2022 & 2028 Figure 19. Global Call Monitoring Software Market Size by Application (2017-2028) & (US$ Million) Figure 20. Global Call Monitoring Software Market Share by Application (2017-2028) Figure 21. United States Call Monitoring Software Market Share by Application in 2022 & 2028 Figure 22. United States Call Monitoring Software Market Size by Application (2017-2028) & (US$ Million) Figure 23. United States Call Monitoring Software Market Share by Application (2017-2028) Figure 24. North America Call Monitoring Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 25. U.S. Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 26. Canada Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 27. Europe Call Monitoring Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 28. Germany Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 29. France Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 30. U.K. Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 31. Italy Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 32. Russia Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 33. Asia-Pacific Call Monitoring Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 34. China Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 35. Japan Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 36. South Korea Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 37. India Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 38. Australia Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 39. Taiwan Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 40. Indonesia Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 41. Thailand Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 42. Malaysia Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 43. Philippines Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 44. Latin America Call Monitoring Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 45. Mexico Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 46. Brazil Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 47. Argentina Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 48. Middle East & Africa Call Monitoring Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 49. Turkey Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 50. Saudi Arabia Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 51. U.A.E Call Monitoring Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 52. Bitrix24 Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 53. CrazyCall Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 54. Five9 Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 55. PhoneBurner Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 56. Genesys Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 57. Dialpad Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 58. Nextiva Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 59. Talkdesk Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 60. Aircall Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 61. XenCALL Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 62. Zendesk Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 63. RingCentral Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 64. Bottom-up and Top-down Approaches for This Report Figure 65. Data Triangulation Figure 66. Key Executives Interviewed

Bitrix24 CrazyCall Five9 PhoneBurner Genesys Dialpad Nextiva Talkdesk Aircall XenCALL Zendesk RingCentral