1 Study Coverage 1.1 Customer Self-Service Software Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Introduction 1.2 Global Customer Self-Service Software Outlook 2017 VS 2022 VS 2028 1.2.1 Global Customer Self-Service Software Market Size for the Year 2017-2028 1.2.2 Global Customer Self-Service Software Market Size for the Year 2017-2028 1.3 Customer Self-Service Software Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.3.1 The Market Share of United States Customer Self-Service Software in Global, 2017 VS 2022 VS 2028 1.3.2 The Growth Rate of Customer Self-Service Software Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.4 Customer Self-Service Software Market Dynamics 1.4.1 Customer Self-Service Software Industry Trends 1.4.2 Customer Self-Service Software Market Drivers 1.4.3 Customer Self-Service Software Market Challenges 1.4.4 Customer Self-Service Software Market Restraints 1.5 Study Objectives 1.6 Years Considered 2 Customer Self-Service Software by Type 2.1 Customer Self-Service Software Market Segment by Type 2.1.1 On-premise 2.1.2 Cloud-based 2.2 Global Customer Self-Service Software Market Size by Type (2017, 2022 & 2028) 2.3 Global Customer Self-Service Software Market Size by Type (2017-2028) 2.4 United States Customer Self-Service Software Market Size by Type (2017, 2022 & 2028) 2.5 United States Customer Self-Service Software Market Size by Type (2017-2028) 3 Customer Self-Service Software by Application 3.1 Customer Self-Service Software Market Segment by Application 3.1.1 Large Enterprises 3.1.2 SMEs 3.2 Global Customer Self-Service Software Market Size by Application (2017, 2022 & 2028) 3.3 Global Customer Self-Service Software Market Size by Application (2017-2028) 3.4 United States Customer Self-Service Software Market Size by Application (2017, 2022 & 2028) 3.5 United States Customer Self-Service Software Market Size by Application (2017-2028) 4 Global Customer Self-Service Software Competitor Landscape by Company 4.1 Global Customer Self-Service Software Market Size by Company 4.1.1 Top Global Customer Self-Service Software Companies Ranked by Revenue (2021) 4.1.2 Global Customer Self-Service Software Revenue by Player (2017-2022) 4.2 Global Customer Self-Service Software Concentration Ratio (CR) 4.2.1 Customer Self-Service Software Market Concentration Ratio (CR) (2017-2022) 4.2.2 Global Top 5 and Top 10 Largest Companies of Customer Self-Service Software in 2021 4.2.3 Global Customer Self-Service Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 4.3 Global Customer Self-Service Software Headquarters, Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Type 4.3.1 Global Customer Self-Service Software Headquarters and Area Served 4.3.2 Global Customer Self-Service Software Companies Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Type 4.3.3 Date of International Companies Enter into Customer Self-Service Software Market 4.4 Companies Mergers & Acquisitions, Expansion Plans 4.5 United States Customer Self-Service Software Market Size by Company 4.5.1 Top Customer Self-Service Software Players in United States, Ranked by Revenue (2021) 4.5.2 United States Customer Self-Service Software Revenue by Players (2020, 2021 & 2022) 5 Global Customer Self-Service Software Market Size by Region 5.1 Global Customer Self-Service Software Market Size by Region: 2017 VS 2022 VS 2028 5.2 Global Customer Self-Service Software Market Size by Region (2017-2028) 5.2.1 Global Customer Self-Service Software Market Size by Region: 2017-2022 5.2.2 Global Customer Self-Service Software Market Size by Region (2023-2028) 6 Segment in Region Level & Country Level 6.1 North America 6.1.1 North America Customer Self-Service Software Market Size YoY Growth 2017-2028 6.1.2 North America Customer Self-Service Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.1.3 U.S. 6.1.4 Canada 6.2 Asia-Pacific 6.2.1 Asia-Pacific Customer Self-Service Software Market Size YoY Growth 2017-2028 6.2.2 Asia-Pacific Customer Self-Service Software Market Facts & Figures by Region (2017, 2022 & 2028) 6.2.3 China 6.2.4 Japan 6.2.5 South Korea 6.2.6 India 6.2.7 Australia 6.2.8 Taiwan 6.2.9 Indonesia 6.2.10 Thailand 6.2.11 Malaysia 6.2.12 Philippines 6.3 Europe 6.3.1 Europe Customer Self-Service Software Market Size YoY Growth 2017-2028 6.3.2 Europe Customer Self-Service Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.3.3 Germany 6.3.4 France 6.3.5 U.K. 6.3.6 Italy 6.3.7 Russia 6.4 Latin America 6.4.1 Latin America Customer Self-Service Software Market Size YoY Growth 2017-2028 6.4.2 Latin America Customer Self-Service Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.4.3 Mexico 6.4.4 Brazil 6.4.5 Argentina 6.5 Middle East and Africa 6.5.1 Middle East and Africa Customer Self-Service Software Market Size YoY Growth 2017-2028 6.5.2 Middle East and Africa Customer Self-Service Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.5.3 Turkey 6.5.4 Saudi Arabia 6.5.5 U.A.E 7 Company Profiles 7.1 Zendesk 7.1.1 Zendesk Company Details 7.1.2 Zendesk Business Overview 7.1.3 Zendesk Customer Self-Service Software Introduction 7.1.4 Zendesk Revenue in Customer Self-Service Software Business (2017-2022) 7.1.5 Zendesk Recent Development 7.2 Zoho 7.2.1 Zoho Company Details 7.2.2 Zoho Business Overview 7.2.3 Zoho Customer Self-Service Software Introduction 7.2.4 Zoho Revenue in Customer Self-Service Software Business (2017-2022) 7.2.5 Zoho Recent Development 7.3 Freshworks 7.3.1 Freshworks Company Details 7.3.2 Freshworks Business Overview 7.3.3 Freshworks Customer Self-Service Software Introduction 7.3.4 Freshworks Revenue in Customer Self-Service Software Business (2017-2022) 7.3.5 Freshworks Recent Development 7.4 Salesforce 7.4.1 Salesforce Company Details 7.4.2 Salesforce Business Overview 7.4.3 Salesforce Customer Self-Service Software Introduction 7.4.4 Salesforce Revenue in Customer Self-Service Software Business (2017-2022) 7.4.5 Salesforce Recent Development 7.5 QualityUnit 7.5.1 QualityUnit Company Details 7.5.2 QualityUnit Business Overview 7.5.3 QualityUnit Customer Self-Service Software Introduction 7.5.4 QualityUnit Revenue in Customer Self-Service Software Business (2017-2022) 7.5.5 QualityUnit Recent Development 7.6 TeamSupport 7.6.1 TeamSupport Company Details 7.6.2 TeamSupport Business Overview 7.6.3 TeamSupport Customer Self-Service Software Introduction 7.6.4 TeamSupport Revenue in Customer Self-Service Software Business (2017-2022) 7.6.5 TeamSupport Recent Development 7.7 Helpshift 7.7.1 Helpshift Company Details 7.7.2 Helpshift Business Overview 7.7.3 Helpshift Customer Self-Service Software Introduction 7.7.4 Helpshift Revenue in Customer Self-Service Software Business (2017-2022) 7.7.5 Helpshift Recent Development 7.8 Wix 7.8.1 Wix Company Details 7.8.2 Wix Business Overview 7.8.3 Wix Customer Self-Service Software Introduction 7.8.4 Wix Revenue in Customer Self-Service Software Business (2017-2022) 7.8.5 Wix Recent Development 7.9 Atlassian 7.9.1 Atlassian Company Details 7.9.2 Atlassian Business Overview 7.9.3 Atlassian Customer Self-Service Software Introduction 7.9.4 Atlassian Revenue in Customer Self-Service Software Business (2017-2022) 7.9.5 Atlassian Recent Development 7.10 Whatfix 7.10.1 Whatfix Company Details 7.10.2 Whatfix Business Overview 7.10.3 Whatfix Customer Self-Service Software Introduction 7.10.4 Whatfix Revenue in Customer Self-Service Software Business (2017-2022) 7.10.5 Whatfix Recent Development 7.11 HubSpot 7.11.1 HubSpot Company Details 7.11.2 HubSpot Business Overview 7.11.3 HubSpot Customer Self-Service Software Introduction 7.11.4 HubSpot Revenue in Customer Self-Service Software Business (2017-2022) 7.11.5 HubSpot Recent Development 7.12 Help Scout 7.12.1 Help Scout Company Details 7.12.2 Help Scout Business Overview 7.12.3 Help Scout Customer Self-Service Software Introduction 7.12.4 Help Scout Revenue in Customer Self-Service Software Business (2017-2022) 7.12.5 Help Scout Recent Development 7.13 Reamaze 7.13.1 Reamaze Company Details 7.13.2 Reamaze Business Overview 7.13.3 Reamaze Customer Self-Service Software Introduction 7.13.4 Reamaze Revenue in Customer Self-Service Software Business (2017-2022) 7.13.5 Reamaze Recent Development 7.14 Kayako 7.14.1 Kayako Company Details 7.14.2 Kayako Business Overview 7.14.3 Kayako Customer Self-Service Software Introduction 7.14.4 Kayako Revenue in Customer Self-Service Software Business (2017-2022) 7.14.5 Kayako Recent Development 7.15 WalkMe 7.15.1 WalkMe Company Details 7.15.2 WalkMe Business Overview 7.15.3 WalkMe Customer Self-Service Software Introduction 7.15.4 WalkMe Revenue in Customer Self-Service Software Business (2017-2022) 7.15.5 WalkMe Recent Development 7.16 SugarCRM 7.16.1 SugarCRM Company Details 7.16.2 SugarCRM Business Overview 7.16.3 SugarCRM Customer Self-Service Software Introduction 7.16.4 SugarCRM Revenue in Customer Self-Service Software Business (2017-2022) 7.16.5 SugarCRM Recent Development 8 Research Findings and Conclusion 9 Appendix 9.1 Research Methodology 9.1.1 Methodology/Research Approach 9.1.2 Data Source 9.2 Author Details 9.3 Disclaimer

List of Tables Table 1. Customer Self-Service Software Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028) Table 2. Customer Self-Service Software Market Trends Table 3. Customer Self-Service Software Market Drivers Table 4. Customer Self-Service Software Market Challenges Table 5. Customer Self-Service Software Market Restraints Table 6. Global Customer Self-Service Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 7. United States Customer Self-Service Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 8. Global Customer Self-Service Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 9. United States Customer Self-Service Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 10. Top Customer Self-Service Software Companies in Global Market, Ranking by Revenue (2021) Table 11. Global Customer Self-Service Software Revenue by Player, (US$ Million), 2017-2022 Table 12. Global Customer Self-Service Software Revenue Share by Player, 2017-2022 Table 13. Global Customer Self-Service Software Companies Market Concentration Ratio (CR5 and HHI) Table 14. Global Customer Self-Service Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Self-Service Software as of 2021) Table 15. Top Players of Customer Self-Service Software in Global Market, Headquarters and Area Served Table 16. Companies Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Type Table 17. Date of International Companies Enter into Customer Self-Service Software Market Table 18. Companies Mergers & Acquisitions, Expansion Plans Table 19. Top Customer Self-Service Software Players in United States Market, Ranking by Revenue (2021) Table 20. United States Customer Self-Service Software Revenue by Players, (US$ Million), 2020, 2021 & 2022 Table 21. United States Customer Self-Service Software Revenue Share by Players, 2020, 2021 & 2022 Table 22. Global Customer Self-Service Software Market Size by Region (US$ Million): 2017 VS 2022 VS 2028 Table 23. Global Customer Self-Service Software Market Size by Region (2017-2022) & (US$ Million) Table 24. Global Customer Self-Service Software Market Size Forecast by Region (2023-2028) & (US$ Million) Table 25. North America Customer Self-Service Software Sales in Value by Country (2017-2028) & (US$ Million) Table 26. Asia Pacific Customer Self-Service Software Sales in Value by Region (2017-2028) & (US$ Million) Table 27. Europe Customer Self-Service Software Sales in Value by Country (2017-2028) & (US$ Million) Table 28. Latin Americaa Customer Self-Service Software Sales in Value by Country (2017-2028) & (US$ Million) Table 29. Middle East and Africa Customer Self-Service Software Sales in Value by Country (2017-2028) & (US$ Million) Table 30. Zendesk Company Details Table 31. Zendesk Business Overview Table 32. Zendesk Customer Self-Service Software Product Table 33. Zendesk Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 34. Zendesk Recent Development Table 35. Zoho Company Details Table 36. Zoho Business Overview Table 37. Zoho Customer Self-Service Software Product Table 38. Zoho Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 39. Zoho Recent Development Table 40. Freshworks Company Details Table 41. Freshworks Business Overview Table 42. Freshworks Customer Self-Service Software Product Table 43. Freshworks Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 44. Freshworks Recent Development Table 45. Salesforce Company Details Table 46. Salesforce Business Overview Table 47. Salesforce Customer Self-Service Software Product Table 48. Salesforce Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 49. Salesforce Recent Development Table 50. QualityUnit Company Details Table 51. QualityUnit Business Overview Table 52. QualityUnit Customer Self-Service Software Product Table 53. QualityUnit Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 54. QualityUnit Recent Development Table 55. TeamSupport Company Details Table 56. TeamSupport Business Overview Table 57. TeamSupport Customer Self-Service Software Product Table 58. TeamSupport Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 59. TeamSupport Recent Development Table 60. Helpshift Company Details Table 61. Helpshift Business Overview Table 62. Helpshift Customer Self-Service Software Product Table 63. Helpshift Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 64. Helpshift Recent Development Table 65. Wix Company Details Table 66. Wix Business Overview Table 67. Wix Customer Self-Service Software Product Table 68. Wix Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 69. Wix Recent Development Table 70. Atlassian Company Details Table 71. Atlassian Business Overview Table 72. Atlassian Customer Self-Service Software Product Table 73. Atlassian Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 74. Atlassian Recent Development Table 75. Whatfix Company Details Table 76. Whatfix Business Overview Table 77. Whatfix Customer Self-Service Software Product Table 78. Whatfix Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 79. Whatfix Recent Development Table 80. HubSpot Company Details Table 81. HubSpot Business Overview Table 82. HubSpot Customer Self-Service Software Product Table 83. HubSpot Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 84. HubSpot Recent Development Table 85. Help Scout Company Details Table 86. Help Scout Business Overview Table 87. Help Scout Customer Self-Service Software Product Table 88. Help Scout Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 89. Help Scout Recent Development Table 90. Reamaze Company Details Table 91. Reamaze Business Overview Table 92. Reamaze Customer Self-Service Software Product Table 93. Reamaze Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 94. Reamaze Recent Development Table 95. Kayako Company Details Table 96. Kayako Business Overview Table 97. Kayako Customer Self-Service Software Product Table 98. Kayako Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 99. Kayako Recent Development Table 100. WalkMe Company Details Table 101. WalkMe Business Overview Table 102. WalkMe Customer Self-Service Software Product Table 103. WalkMe Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 104. WalkMe Recent Development Table 105. SugarCRM Company Details Table 106. SugarCRM Business Overview Table 107. SugarCRM Customer Self-Service Software Product Table 108. SugarCRM Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million) Table 109. SugarCRM Recent Development Table 110. Research Programs/Design for This Report Table 111. Key Data Information from Secondary Sources Table 112. Key Data Information from Primary Sources List of Figures Figure 1. Customer Self-Service Software Product Picture Figure 2. Global Customer Self-Service Software Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 3. Global Customer Self-Service Software Market Size 2017-2028 (US$ Million) Figure 4. United States Customer Self-Service Software Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 5. United States Customer Self-Service Software Market Size 2017-2028 (US$ Million) Figure 6. United States Customer Self-Service Software Market Share in Global 2017-2028 Figure 7. Customer Self-Service Software Report Years Considered Figure 8. Product Picture of On-premise Figure 9. Product Picture of Cloud-based Figure 10. Global Customer Self-Service Software Market Share by Type in 2022 & 2028 Figure 11. Global Customer Self-Service Software Market Size by Type (2017-2028) & (US$ Million) Figure 12. Global Customer Self-Service Software Market Share by Type (2017-2028) Figure 13. United States Customer Self-Service Software Market Share by Type in 2022 & 2028 Figure 14. United States Customer Self-Service Software Market Size by Type (2017-2028) & (US$ Million) Figure 15. United States Customer Self-Service Software Market Share by Type (2017-2028) Figure 16. Product Picture of Large Enterprises Figure 17. Product Picture of SMEs Figure 18. Global Customer Self-Service Software Market Share by Application in 2022 & 2028 Figure 19. Global Customer Self-Service Software Market Size by Application (2017-2028) & (US$ Million) Figure 20. Global Customer Self-Service Software Market Share by Application (2017-2028) Figure 21. United States Customer Self-Service Software Market Share by Application in 2022 & 2028 Figure 22. United States Customer Self-Service Software Market Size by Application (2017-2028) & (US$ Million) Figure 23. United States Customer Self-Service Software Market Share by Application (2017-2028) Figure 24. North America Customer Self-Service Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 25. U.S. Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 26. Canada Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 27. Europe Customer Self-Service Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 28. Germany Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 29. France Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 30. U.K. Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 31. Italy Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 32. Russia Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 33. Asia-Pacific Customer Self-Service Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 34. China Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 35. Japan Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 36. South Korea Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 37. India Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 38. Australia Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 39. Taiwan Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 40. Indonesia Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 41. Thailand Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 42. Malaysia Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 43. Philippines Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 44. Latin America Customer Self-Service Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 45. Mexico Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 46. Brazil Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 47. Argentina Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 48. Middle East & Africa Customer Self-Service Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 49. Turkey Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 50. Saudi Arabia Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 51. U.A.E Customer Self-Service Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 52. Zendesk Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 53. Zoho Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 54. Freshworks Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 55. Salesforce Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 56. QualityUnit Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 57. TeamSupport Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 58. Helpshift Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 59. Wix Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 60. Atlassian Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 61. Whatfix Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 62. HubSpot Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 63. Help Scout Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 64. Reamaze Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 65. Kayako Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 66. WalkMe Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 67. SugarCRM Revenue Growth Rate in Customer Self-Service Software Business (2017-2022) Figure 68. Bottom-up and Top-down Approaches for This Report Figure 69. Data Triangulation Figure 70. Key Executives Interviewed

Zendesk Zoho Freshworks Salesforce QualityUnit TeamSupport Helpshift Wix Atlassian Whatfix HubSpot Help Scout Reamaze Kayako WalkMe SugarCRM